Just OUTSTANDING - MSU Libraries

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February 2020 | £5.50

 BTME 2020
 Whether to shout about their
 achievements or provide support to
 those in need, our annual exhibition
 was defined by BIGGA members
 who are willing to communicate

Just
OUTSTANDING
BIGGA AWARDS
Hazel Grove’s Michael
Davie headlined BIGGA’s
annual awards ceremony
after working tirelessly
to support greenkeepers
across the country

IN THIS ISSUE:
Stress: stepping away from the edge | Camberley Heath: course
photography | Lamlash: meet the other Jim McKenzie | How to train: best
practices for training your team | Insight: using light to manage shade
///////////////////////////////////////////////////////////////////////////////////////////////////////////////// Welcome | From your association

WE’rE   DEliGhtED
                                                                                                                	BIGGA Patron
                                                                                                                  Sir Michael Bonallack, OBE

                                                                                                                	BIGGA President
                                                                                                                  Colin Webber

                                                                                                                	BIGGA Chairman
                                                                                                                   Scott Reeves
                                                                                                                                                    Welcome
  with the
quality of cut
                                                                                                 	BIGGA Vice President
                                                                                                    Gordon Moir

                                                                                                 BIGGA Board Members
                                                                                                 Stuart Taylor (Vice Chairman), Anthony
                                                                                                 McGeough, Andrew Laing, Tom Smith, Steve
                                                                                                 Lloyd, Chris Sealey and Richard Whyman

                                                                                                 BIGGA Chief Executive Officer
                                                                                                 Jim Croxton | jim.croxton@bigga.co.uk

                                                                                                 Head of Finance and Operations

back-up
and the
                                                                                                 Steve Wragg | steve@bigga.co.uk

                                                                                                 Head of Membership Services
                                                                                                 Tracey Maddison | traceymaddison@bigga.co.uk

                                                                                                 Contact Us
                                                                                                 BIGGA House, Aldwark, Alne, York, YO61 1UF
                                                                                                 info@bigga.co.uk | www.bigga.org.uk
                                                                                                 Tel – 01347 833 800

                                                                                                 The official monthly magazine of the
                                                                                                 British and International Golf Greenkeepers

                            WE GEt
                                                                                                 Association Limited.

                                                                                                 Editorial

                                                                                                                 Editor                             BTME 2020 saw the inaugural BTME Early Bird Run sponsored by Syngenta.
                                                                                                                	
                                                                                                                 Karl Hansell
                                                                                                                 Tel – 01347 833 829
                                                                                                                 karl@bigga.co.uk                   When hosting a major event                                                        strong indication that the
                                                                                                                 a @karlhansell

DaviD Daly, Golf Course Superintendent                                                                                                              such as BTME, there will                                                          nightlife is only one facet to
Hogs Head golf Club                                                                                                                                 inevitably be some                                                                the show.
                                                                                                 Production

                                                                                                                	Design & Artwork
                                                                                                                                                    trepidation as we rely on                                                             From CALM who supported

                              Jacobsen. Built for your success
                                                                                                                  Production                        countless moving parts to fit                                                     the run to Andy’s Man Club
                                                                                                                  Libbie Waddleton
                                                                                                                  Tel – 01347 833 817               together seamlessly.                                                              who returned to the BIGGA
                                                                                                                  libbie@bigga.co.uk
                                                                                                                                                        BTME is our opportunity to                                                    Stand, one sad element that
                                                                                                                                                    showcase ourselves to the turf                                                    recurred throughout the show
                                                                                                 Sales
                                                                                                                                                    management world and once                                                         was the shadow of stress and
                                                                                                                	Business                          again everyone associated                 Chief Executive Jim Croxton             mental health. The
                                                                                                                  Development Manager
                                                                                                                  Lauren Frazer
                                                                                                                                                    with BIGGA did themselves                                                         recognition of BIGGA Award
                                                                                                                  Tel – 01347 833 832
                                                                                                                  lauren@bigga.co.uk
                                                                                                                                                    extremely proud.                                  Golf clubs                      winner Mick Davie for his
                                                                                                                  a @Lauren_BIGGA                       This was an event where                                                       support of greenkeepers, the

                                                                                                                	Business
                                                                                                                                                    we acknowledged the                               understand                      kind words of our former
                                                                                                                                                    challenges that we face with                                                      president Chris Sheehan and
                                                                                                                  Development Executive
                                                                                                                  Gavin Rees
                                                                                                                  Tel – 01347 833 810
                                                                                                                                                    open eyes. We understood                  that to survive,                        the general discussions
                                                                                                                                                    the difficulties we must                                                          around the place suggest the
                                                                                                                  gavin@bigga.co.uk

                                                                                                                                                    overcome and we armed
                                                                                                                                                                                              they must have                          causes aren’t yet going away.

                                                                                                 Printing
                                                                                                                                                    ourselves with the tools that             educated staff                              However, the important
                                                                                                                                                    we will require to achieve this.                                                  thing is we’re talking about
                                                                                                 Warners Midlands Plc, The Maltings, Manor
                                                                                                 Lane, Bourne, Lincolnshire PE10 9PH                    There may be some way                 must have engaged and                   these matters openly and that
                                                                                                 Tel – 01778 391 000
                                                                                                                                                    yet to travel, but there were             educated staff.                         means we’re a step closer to
                                                                                                 Contents may not be reprinted or otherwise
                                                                                                 reproduced without written permission.             definite signs of progress.                   These staff will be better          fixing these problems, which
                                                                                                 Return postage must accompany all
                                                                                                 materials submitted if return is requested. No         I was pleased that when               equipped to progress their              is heartening.
                                                                                                 responsibility can be assumed for unsolicited
                                                                                                 materials. The right is reserved to edit
                                                                                                                                                    visiting the Queen’s Suite and            careers and as they do so,                  It was a great thrill to speak
                                                                                                 submissions before publication.                    the other Continue to Learn               they’ll spread that culture of          to so many people, whether
                                                                                                 Although every care will be taken, no              venues, I spotted a number of             professional development                exhibitors, visitors or BIGGA
                                                                                                 responsibility is accepted for loss of
                                                                                                 manuscripts, photographs or artwork. Opinions      new faces. There seemed to                even wider.                             staff, who were attending their
                                             From breathtaking performance and a drive           expressed are not necessarily those of the
                                                                                                                                                    be a larger number of people                  The BTME Early Bird 5k              first BTME. Many were
                                                                                                 Association, and no responsibility is accepted
                                             to innovate, to people and support you know         for such content, advertising or product
                                                                                                                                                    who were taking part in                   Run certainly won’t have been           gobsmacked about what the
                                             you can trust, everything we do is built for        information that August appear. Circulation is
                                                                                                 by subscription. Subscription rate: UK £50 per     Continue to Learn for the first           for everyone, I must confess I          exhibition offers the industry.
                                             your success.                                       year, Europe and Eire £65, Rest of the World
                                                                                                                                                    time because their clubs were             didn’t manage to do it! But                 May I say a final thanks to
                                                                                                 £95. The magazine is also distributed to BIGGA

                                             Experience what complete dedication feels
                                                                                                 members, golf clubs, local authorities, the turf
                                                                                                 industry, libraries and central government.
                                                                                                                                                    actively encouraging them to              more than 100 people turned             the exhibitors for supporting
                                             like. Experience Jacobsen.                                                                             get involved. This isn’t                  out and had a great time.               the event, the visitors for
                                                                                                                                                    universal, but I’m thrilled that              Harrogate’s legendary               attending and to our awesome
                                             > Book a test drive now at:                                                                            we’re clearly making progress             hospitality is a key part of the        team for making me incredibly
                                             jacobsenbuilt.com                                   ISSN: 0961– 6977
                                                                                                 © 2020 British and International Golf
                                                                                                                                                    and golf clubs understand                 BTME experience, but the                proud with their tireless efforts
                                                                                                 Greenkeepers Association Limited                   that if they are to survive, they         turnout for the run was a               all week.
                                                                                                                                                                                                                             @BIGGALtd | February 2020 | Greenkeeper International | 3
From your association | What’s inside /////////////////////////////////////////////////////////////////////////////////////////////////////////////   ///////////////////////////////////////////////////////////////////////////////////////////////////////////// What’s inside | From your association

      WHAT’S INSIDE…
      Editor’s                                                                                                                                                                                                                                          With thanks to
      Notes                                                                                                                                                                                                                                             our contributors
                                                                                                                                                                                                                                                        Each month Greenkeeper International is
      Greenkeeper                                                                                                                                                                                                                                       put together with the help of our industry
      International                                                                                                                                                                                                                                     contributors. This month we have
      editor, Karl Hansell                                                                                                                                                                                                                              features from:

      And just like that, BTME was gone in the                                                                                                                                                                                                                                       John Ross MG
      blink of an eye.
                                                                                                                                                                                                                                                                                     Stress is a natural
          For the BIGGA staff, BTME is our Open
                                                                                                                                                                                                                                                                                     reaction to the
      Championship. We gradually build up
                                                                                                                                                                                                                                                                                     pressures we face,
      momentum throughout the year and the
                                                                                                                                                                                                                                                                                     but John explains
      weeks preceding the exhibition are a blur
                                                                                                                                                                                                                                                                                     how better work
      of meetings as we try to make sure
                                                                                                                                                                                                                                                                                     practices will
      everything is organised and no stone is
                                                                                                                                                                                                                                                                                     relieve the strain
      left unturned.
          Like many of you, BTME is one of the
      highlights of my year. A huge amount of                                                                                                                                                                                                                                        Ross Jones
      work goes into the hosting of the event                                                                                                                                                                                                                                        Camberley
      and putting this magazine together in the                                                                                                                                                                                                                                      Heath is one of
      week immediately afterwards is always a                                                                                                                                                                                                                                        the country’s
      strain for the GI team. But at the same               BIGGA Photographic Calendar 2020:                                                                                                                                                                                        most photogenic
      time, BTME never fails to remind me how               February’s image was taken at                                                                                                                                                                                            courses and Ross
      lucky I am to work in this great industry.            Mortonhall by Shaun Cunningham
                                                                                                                                                                                                                                                                                     explained how it
          I’m a golfer and as such I never fail to                                                                                                                                                                                                                                   comes together
      be amazed when I find myself sitting                    From your Association                    Points of Interest                                   Features
      around a table with the course managers
                                                                                                                                                                                                                                                                                     Andy Wight
      of venues that have hosted Opens, Ryder

                                                            03                                         16                                                  06                                            38
      Cups or suchlike.                                             	
                                                                     Welcome                               	
                                                                                                            Looking Ahead                                         	
                                                                                                                                                                   Talking Points                                	
                                                                                                                                                                                                                  BTME:                                                              The Oaklands
          I’m not a greenkeeper, but if I was then                   An association update from             Get involved with a BIGGA                              Discussing stress and how we                   All the news and discussion                                        College tutor
      I’d like to think that the friendships I’ve                    CEO Jim Croxton                        event near you                                         can handle it                                  points from the biggest show                                       offers advice on
      developed would stand me in good stead                                                                                                                                                                      of the year including:                                             how you can

                                                            12                                         68                                                  24
      as I look to progress my career. I have to                         cross the Board
                                                                        A                                  	
                                                                                                            Around the Green                                      	
                                                                                                                                                                   Camberley Heath                                BIGGA Welcome Celebration                                          ensure your staff
      tell you guys, this doesn’t happen in                             We hear from BIGGA                  Your regional and national                             Using photography to                           BIGGA Stand                                                        training is more
      every industry. There’s nowhere for                               President Colin Webber              member news                                            document progress                              Early Bird 5k Run                                                  effective
      journalists or graphic designers or car                                                                                                                                                                     Presidents conversation

                                                            14                                         74                                                  30
      salesmen to go where they can speak to                        	
                                                                     BIGGA Young Greenkeepers              	
                                                                                                            Industry News                                         	
                                                                                                                                                                   Lamlash                                        Golf Course Construction Live                                      Abi Leighton
      those at the pinnacle of their profession                      Lyle Davidson, The Carrick on          What’s happening in the                                An introduction to island life                 BTME Breakfast Club
      and gain support and advice and possibly                       Loch Lomond                            greenkeeping industry?                                 with the other Jim McKenzie                    Green Room Podcast Live                                            Abi joined the
      even line up an opportunity to help out                                                                                                                                                                                                                                        BIGGA team for
                                                                                                                                                                                                                                                                                     the duration of
                                                            18                                                                                             34
      for a few weeks. I’m not going to go so far                   	
                                                                     Membership                                                                                   	
                                                                                                                                                                   How to train effectively
      as to say greenkeeping is unique, but                          The CGCS has launched a                                                                       How to get the best out of               Where will your thoughts take you?                                       BTME and helped
      such accessibility and opportunity at                          salary calculator
                                                                                                       Useful information                                          staff training                                                                                                    us put together the
                                                                                                                                                                                                            BIGGA and Campey Turf Care                                               round-up featured
      your fingertips is certainly a rare thing.
                                                                                                                                                                                                            Systems are looking for your stories                                     in this edition
                                                            20                                                                                             36
          So take the time to check out our                              earning and Development
                                                                        L                                                                                         	
                                                                                                                                                                   Insight

                                                                                                       78  	
                                                                                                            Buyers’ Guide                                                                                   to share through the BIGGA
      BTME review within the pages of this                              Would you like to present at                                                               Throwing light on how to
                                                                                                            Useful contacts for all your                                                                    Excellence in Communication
      magazine. There’s a huge amount of                                Continue to Learn 2021?                                                                    manage shade
                                                                                                            greenkeeping needs                                                                              Awards. We have some incredible
      content and to be honest, I’m amazed at
                                                                                                                                                                                                            prizes available to the winners too.

                                                            72                                                                                             64
      how much we couldn’t fit in this                              	
                                                                     Apprentice Corner                                                                            	
                                                                                                                                                                   Aquatrols

                                                                                                       80     Recruitment                                                                                  To get involved, turn to page six.
      magazine. If you attended, you know                            National Apprenticeship                                                                       Understanding the transition                                                            Don’t forget you can download the
                                                                                                               The latest vacancies to help
      exactly what I’m talking about. If you                         Week takes place this month                                                                   from winter to spring                                                                   regular and dyslexia‑friendly
                                                                                                               you advance your career
      didn’t, you certainly missed out. Luckily                                                                                                                                                                                                            digital versions of Greenkeeper

                                                            82                                                                                             66
      for you, BTME will be back next year and                      	Ecology Roundup                                                                            	
                                                                                                                                                                   Rigby Taylor                                                                            International from the resources
      opportunities to get involved with the                           James takes a look at the                                                                   Tips for taking the guesswork                                                           section of the BIGGA website.
      association run all year round.                                  Mulberry Tree at Normanton                                                                  out of irrigation
4 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                    @BIGGALtd | February 2020 | Greenkeeper International | 5
Features | Talking Points | How to step away from the edge //////////////////////////////////////////////////////////////////////////////////////                   ////////////////////////////////////////////////////////////////////////////////////// How to step away from the edge | Talking Points | Features

                                                                    TALKING POINTS                                                                                       work out whether you should fight or
                                                                                                                                                                         flight. Two hundred thousand years ago
                                                                                                                                                                                                                                The problem we all                   and they’re over competitive, have to win
                                                                                                                                                                                                                                                                     and are always right. Their gift to you is
                                                                                                                                                                         you would run away and find a place of                 have is we live in a                 they pass on their stress.
                                                                                                                                                                         sanctity, but you can’t do that at work.                                                        How many times do we agree to do
                                                                                                                                                                             There’s a drip, drip, drip of constant    modern world that is                          things as course managers just to shut

                                                                    How to step away
                                                                                                                                                                         pressure and we can’t escape it.                                                            people up? That’s a sign of stress.
                                                                                                                                                                             There are six work‑based stresses.        chaotic and filled with                           Stress is a natural reaction, but when it
                                                                                                                                                                         They are: demands of the job; control                                                       comes to work, you learn to tolerate it to
                                                                                                                                                                         over the working day; leadership and
                                                                                                                                                                                                                       pressure. Your ancient                        the detriment of your own health. So how

                                                                    from the edge                                                                                                                                      brain identifies these as
                                                                                                                                                                         support; relationships; roles; and change.                                                  can we cope with stress and stop that old
                                                                                                                                                                             They are stresses because they                                                          brain overwhelming how we live our life?
                                                                                                                                                                         threaten your ability to earn a livelihood    threats and dangers.                              There are strategies for coping and
                                                                                                                                                                         and keep a roof over the family’s head.                                                     they involve taking control of your
                                                                    John Ross MG                                                                                         Your response to them is the same as it                                                     situation. Sadly, not everyone is capable
                                                                                                                                                                         would have been 200,000 years ago                                                           of doing that and not every workplace is
                                                                                                                                                                         and that’s why stress makes people ill.                                                     set up to do that.
                                                                                                                                                                                                                                                                         The first potential solution is
                                                                            Ancient                                  digestive system. You don’t need your               How can we recognise stress in                smoking habit or indulge in escapist          problem‑orientated; where you deal with
                                                                                                                     immunogenic system for fight or flight              ourselves or other people?                    drinking. You may notice they are angry       it at the source. The workplace needs to
                                                                            humans were                              and so you stop producing white blood                                                             more at work or have reduced aspirations      be set up to support those feeling stress
                                                                                                                     cells, making you more susceptible to                   Despite it being a mental strain, many    and don’t seem to care anymore. They          and in many ways your employer has a
                                                                    hunter‑gatherers and                             disease in the long term.                           of the symptoms are physical. There’s         may self‑harm or have low self‑esteem.        legal duty to do that. Stress is a
                                                                                                                        The problem we all have is we live in a          high blood pressure, a high heartbeat,           Someone can be depressed, difficult        work‑based hazard and there have been
                                                                    we’re all still carrying the                     modern world that is chaotic and filled             adverse cholesterol and the person can        to communicate with, they may have            cases where stress has been identified as
      Do you have a topic that you’d like to discuss? Submit your
      article to commsawards@bigga.co.uk to be in with a            genetic message from                             with pressure. Your ancient brain identifies        be too fat or thin due to comfort eating or   anxiety or be neurotic and unpredictable.     a source of illness and employees have
      chance of winning a week in Florida!                                                                           those as threats and dangers, and tries to          avoiding food. They may increase their           Perhaps they exhibit type‑A behaviour      won settlements. »
                                                                    our forefathers 2 million
                                                                    years ago in our brains.
      There’s no doubt about it, greenkeeping                           When we talk about human stress,
      is a stressful profession.                                    we’re talking about a psychological state
          In greenkeeping we often talk about                       of tension.
      turf being under stress. Stressed plants                          Ancient humans were
      have an adverse reaction to a set of                          hunter‑gatherers and we’re all still
      circumstances and we’re very good                              carrying the genetic message from our
      at managing them. Human                                              forefathers two million years ago
      stress is exactly the same,                                              in our brains. It’s in the ‘old’
      but we’re less skilled at                                                    brain that instinctive things
      managing it.                                                                    happen. The old brain is
                                                                                       doing all the things you
                                                                                        do instinctively, such as
                                                                                        breathing, heartbeat and
                                                                                       temperature control.
                                                                                         The old brain can
                                                                                    process seven million bits of
                                                                                  information a second, while
                                                                                the new, civilised brain can
                                                                                only process about 6,000, so
                                                                              it’s in the old brain that our
                                                                             reflexes happen. I have chickens
                                                                              at home and if I want to see an
                                                                              old brain at work, I just lay a hose
                                                                             on the floor. They’ve never seen
                                                                            a snake, but it scares them.
                                                                                We’re all hardwired through our
                                                                                 old brain to have instinctive
                                                                                   reactions to threats and
                                                                                    dangers. The first thing that
                                                                                    happens is your heart rate
                                                                                     increases. You breathe
                                                                                     faster and you turn off your

6 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                                @BIGGALtd | February 2020 | Greenkeeper International | 7
Features | Talking Points | How to step away from the edge //////////////////////////////////////////////////////////////////////////////////////   ////////////////////////////////////////////////////////////////////////////////////// How to step away from the edge | Talking Points | Features

      How should management                                                                                                                                                                                                                            5. Roles

                                                                                                                                                                                                                                                       The management standard for

      work to reduce the six                                                                                                                                                                  Demands
                                                                                                                                                                                                                                                       de‑stressing the workplace asks
                                                                                                                                                                                                                                                       whether the role you are doing is
                                                                                                                                                                                                                                                       well-defined?
                                                                                                                                                                                                                                                          I’ve worked with lots of golf clubs

      work‑based stresses?                                                                                                                                         Change                                                 Control
                                                                                                                                                                                                                                                       where the course manager is the
                                                                                                                                                                                                                                                       course manager one year and the
                                                                                                                                                                                                                                                       head greenkeeper the next.
                                                                                                                                                                                                                                                          In defining your role, do you know
                                                                                                                                                                                                                                                       what your duties are and who you
                                                                                                                                                                                                                                                       are accountable to? Are you
                                                                                                                                                                                                                                                       managed respectfully?

          1. Demands                                        2. Control
                                                                                                                                                                                               You                                                        Does your golf club lead from the
                                                                                                                                                                                                                                                       front or do they just put work on
                                                                                                                                                                                                                                                       you? Do they ensure you have the
                                                                                                                                                                                                                                                       resources and everything you need
          We’ve all struggled to cope with                  Do you have control over your job?         stresses them. If someone is                                                                                                                    to deliver the product they insist you
          work demands. This relates to                         Some of you will have and others       particularly talented and they can’t                          Roles                                               Support
                                                                                                                                                                                                                                                       deliver? Are they recognising when
          workload, planning and problems.                  won’t. Unfortunately, some of you will     find a promotion, they just leave the                                                                                                           you need additional help?
              If the workload is the problem,               have a general manager who thinks he’s     industry and we end up with a reduced                                                                                                              I’ve no doubt that managing a big
          look at resources, numbers and skill              an agronomist and bosses you around.       skill level. Not having a career path                                                                                                           tournament is very stressful, but
          levels. If you haven’t got the                        The management standard for a          forces people away from a job they                                                                                                              what we know for a fact is that extra
                                                                                                                                                                                                                                                       help is needed if you’re going to
          resources to deliver the product they             well‑run business is: empowerment;         love towards something else.                                                       Relationships                                                reach exceptional standards.
          want, you can’t deliver it and it’s               trust in people; and giving people             If people feel unsafe in the
          unfair for that to be passed on to you.           responsibility. A manager should guide     workplace they feel stressed. Do you                                                                                                               Finally, do managers take the
              When it comes to planning,                    the business in one direction, rather      have a safety committee at work? Are                                                                                                            flack when things go wrong or do
          management should consider what                   than tell people who are qualified how     we letting people know that we value                                                                                                            they pass it down to the staff?
          works. What are you doing well?                   to do their job.                           them and we’re interested in their
          Where can we improve and what                         Are you empowered? Lack of             opinion? When we have that
          can be prioritised?                               empowerment causes stress. Does the        information, do we act on it and
              It’s amazing when you see a real              business have meetings and listen to       provide a safe workplace?                           4. Relationships                                                                            6. Change
          management hierarchy in place.                    people? Is there a two‑way dialogue            Do you get to know your staff? That
          Questions are answered instantly                  between the employer and                   destresses the workplace because                    I had some really poor relationships          with regards to whether everyone              This is significant in golf because you
          and that de‑stresses employees.                   employees? Are opinions encouraged?        then they feel valued.                              during my time as a course manager.           treated the same. People know when            could have a new greens chairman
              In golf we’re really good at                      I used to argue with my last deputy.       How many times do greenkeepers                      When there’s a structure in place for     someone else is being favoured over           or captain every year.
          expecting more than the resources                 I had so much respect for him and we       not get the praise they deserve? A                  managing relationships, they become           them, they aren’t idiots.                        It’s generally accepted that
          available to us can realistically                 would argue a lot because I really         good management standard is that we                 much easier. That structure is your               Does your employer admit when             change in the workplace stresses
          produce. This is referred to as the               valued his opinion.                        praise people, we say well done and                 employment contract, within which             they’ve made a mistake? Do you admit          people. When you’re in private
          ‘expectation deficit’. The key to                     Is there appropriate consultation?     we acknowledge people for their                     there should be a complaints and              when you make a mistake? If you’ve            business, change doesn’t happen
          overcoming that is to promise low                 Where you need help completing a           efforts. And you don’t blame people for             grievance procedure.                          done something wrong, the best thing          that often because they need to
          and deliver high. Don’t promise the               task, have you got the courage and the     things that go wrong, particularly                      Does your manager listen when you         you can possibly do is apologise.             have a consistent direction and a
          Earth, because you won’t be able to               honesty to put your hand up and say ‘I     accidents. You can’t blame someone                  go to them with a conflict and do they            There is a 30% reduction in the           business plan. But we’re in an
          deliver it and you might do yourself              need help’?                                for something they didn’t mean to do.               investigate it? Is there a process in place   follow up of complaints when people           industry where change can happen
          more damage in your attempts to.                      Do your employees have a path of           All these things add up to                      for resolving conflict?                       apologise. Does your employer                 every year. We have to accept that’s
              I’m of the opinion that when we               progression in front of them? If           de‑stressing the workplace and                          Good employers have conflict              apologise and admit mistakes?                 how it is, but things can be put in
          get our courses in incredible                     someone is in a dead‑end job it            making employees feel valued.                       resolution written into their staff                                                         place that manage that.
          condition for a spring tournament,                                                                                                               handbook. It should be embedded in                                                             Communication and keeping
          we’re shooting ourselves in the foot.                                                                                                            the way the workplace runs.                                                                 people informed is vital. »
          We all do it, instead of just saying                                                                                                                 Relationships are so important and
          ‘this is what the course looks like’              3. Support                                                                                     it goes both ways. It’s not just from your
          and preparing it to a sustainable                                                                                                                employer to you, it’s also from you to                Good employers                               We’re in an
          level. There’s no point pushing for                                                                                                              your employer and from you to your
          two days a year at the start of the
                                                            When a problem arises, does the support structure exist? Perhaps machinery is
                                                                                                                                                           subordinates.
                                                                                                                                                                                                                 have conflict                                industry where
                                                            breaking down or you’re working with staff who aren’t qualified or competent or
          season, because all you do is                     quite as good as they should be. Is the support there and when you go to someone                   The matter of integrity at a place of     resolution written into                       change can happen
          disappoint your members for the rest              with a problem, do you get a rational response or do you get type‑A behaviour?                 work is important. Is your employer
          of the year. We like doing it because                Do managers have an open‑door policy? Can you talk to them at any point                     confidential? If you say something to         their handbook. It should                     every year. We have
          we like to show that we can, but that             and do they make time for you? Do you say that to your staff?                                  your employer will that stay with them
          just disappoints the members                         Crucially, is your problem followed through? Is it an exercise in hot air and               or go around the clubhouse?                   be embedded in the way                        to accept that’s how
          because ‘you don’t do it all the time’.                                                                                                              Trust is so important.
                                                            paper pushing or is it followed through?
                                                                                                                                                               Also important is a sense of parity,
                                                                                                                                                                                                         the workplace runs.                           it is…

8 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                @BIGGALtd | February 2020 | Greenkeeper International | 9
Features | Talking Points | How to step away from the edge //////////////////////////////////////////////////////////////////////////////////////

      If you are stressed, what can
      you do to help yourself?
      We’ve looked at the problem‑orientated
      responses, but let’s look at the root cause
      to see if we can help you see beyond the
      fog of stress.
          In the ‘old’ brain, thoughts create
      feelings, feelings create behaviour and
      behaviour influences thoughts. If we can
      intervene in that triangle by activating
      our new, ‘civilised’ brain, we can
      influence how we react to stressors. If you
      are able to remove the unreasonable
      elements from a stressor, you end up with
      something that’s manageable.
          The way to success is by turning your
      brain around and changing how you
      react to stresses in the workplace.
          Take criticism: we should welcome it.
      There’s nothing wrong with constructive
      criticism and when you welcome it, you
      begin to rewire your brain.
          Explain things in a rational way.
      Actually listen to what people say, rather
      than just waiting for your turn to speak.
          Thank people when they speak to you
      and you’d be astonished at what happens
      next. If someone’s criticising you and you’re          on their opinion because it’s very easy to
      able to step back and say ‘thank you, I                say “the greens are terrible”, but when
      hadn’t thought of it that way, I’ll go and             you ask people what they would have
      rethink’, they’ll have nothing but respect             done instead, you get them to expand on
      for you. Always remember that they’re                  their point and so you learn more.                         Do you have a
      coming at you from an angle of their own,                   Keep responses simple and don’t tell
      caused by their own stressors. That angle              people things they don’t need to know.
                                                                                                                        topic to discuss?
      may not be the same as yours, but they can             They don’t need to know about soil pH or                   Submit an article or nominate
      both be right. If you understand that, you’ll          water conductivity. Speak to people on a                   any BIGGA member(s) email
      be able to find a compromise.                          level they’ll understand and don’t baffle                  commsawards@bigga.co.uk
          If someone criticises you, don’t get               them with science because you gain
      defensive. Ask questions and find out                  nothing by that.
      why they feel that way. What would they                     Always be positive, even about
      do about it? You’re asking them to expand              criticism. Don’t let it get personal. If it gets
                                                             personal, walk away. It’s professionally
                                                             unacceptable for things to get personal.                                                              IT IS ALL ABOUT THE
                                                                  We are told that nerve damage is
                                                             permanent. But in fact, it’s now known
                                                             that your brain is creating neurones all                                                                QUALITY OF CUT
                                                             the time. You’ll finish reading this with a
                                                                                                                The BIGGA Excellence in Communication Awards are
                                                             different brain to the one you started             brought to you by
                                                             with. You’re joining neurones all the time.
                                                             It’s called learning.
                                                                  When you change how you respond
                                                             to things, after three months it becomes
                                                             embedded. That means you’re also
                                                             capable of rewiring your brain to how you
                                                             deal with stress.
                                                                                                                                                                     www.baronessuk.com

10 | Greenkeeper International | February 2020 | @BIGGALtd
From your association | Across the Board /////////////////////////////////////////////////////////////////////////////////////////////////////////

                                                    ACROSS                                                                                                             HELPING US
                                                    THE BOARD                                                                                                          TO HELP YOU                                  BIGGA’s Partner Programme aims to provide an array of
                                                    Colin Webber | BIGGA President | Portmore Golf Park
                                                                                                                                                                                                                    career enhancing and defining opportunities for our
                                                                                                                                                                                                                    members. Through their relationship with BIGGA, the
      I was asked recently what it was like to                                                                                                                                                                      leading companies in the industry are able to support our
      become president of BIGGA.
          The answer is it’s totally and utterly                                                                                                                                                                    members through education, initiatives and awareness.
      surreal. I’m so honoured. Guys like me
      don’t do things like this.
          That’s how I felt, but I’ve since been
      able to speak to my peers and they’re as
      delighted as I am, especially the guys
      from Devon and Cornwall. My golf club is
      as grassroots as they come and people
      say that to see someone like me become
      president is just phenomenal.
          Back in the summer of 2018, when I
      was first told I had been nominated to
      become the 2019 vice president and                      Colin at Portmore alongside one of the club’s bug hotels
      then 2020 president, I was having a very
      hard time. My dad had just died and I was               would generate around 4 tonnes of                          much you can reduce the amount of
      struggling with mental health issues, as I              carbon just through fulfilling my                          money that’s going out of your business.
      had ever since having a stroke a few years              obligations as president.                                      You can literally turn the tap off.
      before. So to be nominated by my peers                      We have just extended our car park at                      We began rain water harvesting, using
      for this role is incredibly humbling.                   Portmore and we planted a hedge around                     solar panels and recycling. I have two
          Going and chatting to people is                     it. There’s about 380m of hedge bank                       fewer wheelie bins than I used to have,
      something I’ve done for a long time.                    and I worked out that if I planted about                   just because we recycle so much.
          When you’ve been down a black hole,                 600 trees, that would offset my carbon                         But please don’t get me confused with
      you’re acutely aware of anyone else who                 footprint from being president. In total                   an eco-warrior, because that’s one thing
      is also in that. Just to have a relationship            we’re going to plant about 1,700 trees, so                 that I’m not. I’m really passionate about
      with someone where you can walk up to                   that should offset the carbon generated                    what we are doing to the planet, but do I
      them, put your arm around them and say                  by BIGGA presidents for years to come.                     go around hugging trees? No I don’t.
      ‘come on, let’s have a chat’, is one of the                 Another thing I’ve done is the planting                    But what we do is create a habitat
      greatest things you can ever do.                        of a wildflower area right at the entrance                 where wildlife can grow and flourish.
          In that sense, the network that BIGGA               to the golf club. That is something other                      There are parts of the golf course
      provides is brilliant.                                  clubs should think about doing as the                      where you really don’t need anything
          Unfortunately, some golf clubs are                  boost to the business has been amazing.                    else there. We’ve got 11 lakes at Portmore
      really badly run and the bullying and                   The seed cost about £800, but I bet it’s                   and they’re one of the best things we’ve
      intimidation of some committee members                  been paid back six or seven times just in                  ever done. We catch the water off the
      needs to stop. You get someone who                      extra coffee and cake sales.                               main road and use it for irrigation. We
      thinks he knows everything about HR or                      Make no mistake, we’re a low end club                  have different species of fish in the
      running a course and there is no place for              at Portmore. In 2008, when the economy                     different lakes and there are some with no
      that lack of professionalism any more.                  crashed, we lost 50% of our income,                        fish at all, where frogs and toads live.
          I’ve hated bullies all my life, so I’m not          almost overnight. One thing I’ve learned                       It’s just about using what you have to
      the right one to start being picked on.                 is that financial stability is by far and away             create habitats. Instead of building
          One of the things that made me                      the most important part of any                             concrete walls as an entrance, we’re now
      hesitant about taking on the role of                    sustainability project. When the money                     building bug hotels either side of the
      president was the imprint I would make                  man says ‘stop spending’, you should                       gates. It’s something completely different
      with all my travelling. Carbon dioxide is               stop! It doesn’t mean forever, it could be a               and it’s having a really good impact.
      the main greenhouse gas responsible for                 temporary cash flow issue.                                     If you’ve got the right mindset, you’ll
      damaging the ozone layer and causing                        We started to look at every penny we                   find there are opportunities everywhere
                                                                                                                                                                       The support we receive from our Partners is critical in providing the significant series of benefits open
      climate change, and I worked out that I                 were spending and it’s amazing how                         to make a positive impact.                    to our members. Head to www.bigga.org.uk to find out more and to get involved.
12 | Greenkeeper International | February 2020 | @BIGGALtd
From your association | BIGGA Young Greenkeepers /////////////////////////////////////////////////////////////////////////////////////////////

                                                    BIGGA YOUNG                                                                                               Tough,
                                                    GREENKEEPERS                                                                                              dependable,
                                                    Lyle Davidson | Deputy Head Greenkeeper | The Carrick on Loch Lomond
                                                                                                                                                              and built
                                                                                                                                                              to last.

      The association’s young greenkeepers                   STRI Day as the turf research group hosts           But it is easy to make assumptions
      embark on an exciting new beginning in                 sessions for us in its training rooms,          about others, leading to wrong
      2020 as we look to create a fluid and                  laboratories and trial grounds, based in        conclusions and misunderstandings.
      more inclusive model that better                       West Yorkshire. I’m looking forward to              We want to promote a group that
      represents the next generation of BIGGA.               seeing new innovations and getting a            encourages discussions, ideas and
          With engagement at the forefront of                behind the scenes look at managing the          opportunities and take the positives that
      our priorities, it is important to the group           challenges of the future.                       this industry provides and tailor it to the
      that we ensure that the products and                       If you’re interested, please get in touch   needs of all members. This may be
      services provided are relevant.                        as we’d love for you to join us. Further        exploring new opportunities, such as
          Throughout the years I’ve been                     details are on page 16.                         online webinars that can fit around
      involved in the industry it has looked at                  As part of the changes within BIGGA         people’s busy schedules or looking at
      ways to demonstrate the professionalism                Young Greenkeepers, we have taken the           new ways to improve existing offerings.
      of its members in progressing their                    decision to remove the formality of the             We are open to any ideas, so please
      careers. This has been undertaken                      committee structure and try to make a           get in touch with Sandra Raper using
      through Continue to Learn, volunteering                more dynamic and inviting culture that          sandra@bigga.co.uk
      opportunities and other educational                    will help better represent what we are              Going forwards, the group will have no
      events during the year.                                trying to achieve. This will hopefully          chairman or designated positions,
          Initiatives such as FTMI or ‘So you                encourage more people to get involved           providing everyone who gets involved
      want to be promoted’ fill voids in                     as it will allow for more flexibility. There    with the chance to develop their skills by
      experience and that’s something the                    are many benefits to being on a                 hosting a meeting and sharing
      BIGGA Young Greenkeepers wish to help                  committee, but the idea of talking to a         responsibilities. The level of commitment
      grow. With BTME only just in the                       committee can be intimidating, whereas          is down to the individual and what they
      rear‑view mirror, we have looked at the                we want to remove people’s nervousness          would like to contribute.
      development of the Young Greenkeepers                  about getting involved.                             So, the next time you find yourself
      Conference as a fantastic springboard to                   When someone asked me to be on a            assuming something of the Young               RTV-X900: Highly capable and remarkably versatile
      help us gain an insight into the wants and             committee, I had several questions. What        Greenkeepers ‑ even if it’s as simple as      Whatever challenges the day brings, take them in your stride with the 21.6HP RTV-X900. Visit our website or talk to your dealer now to find out more about this RTV’s incredible
      needs of the younger people in the                     do you want me to contribute? How               “Why aren’t they doing this?” ‑ stop          hill climbing power, class leading ground clearance and powerful towing/cargo capabilities (up to 500kg).
      industry and potential members.                        much of my time is this going to take up?       yourself and bring your question to us.
          We are extremely excited to follow the                 And within the industry we all              Even if we confirm your assumption, you
      conference up on Thursday 5 March with                 understand the negative connotations            will have an informed understanding as a      Contact your local dealer or visit our website for more details.
      our first designated Young Greenkeeper                 that come with committees.                      basis for further exploration and clarity.
                                                                                                                                                           www.kubota.co.uk                                T: 01844 873190
14 | Greenkeeper International | February 2020 | @BIGGALtd
Points of interest | Looking Ahead | Events and new members //////////////////////////////////////////////////////////////////////////////////                    ////////////////////////////////////////////////////////////////////////////////// Events and new members | Looking Ahead | Points of interest

     LOOKING AHEAD                                                                                                                                                                                                                  Don’t miss out                                  Welcome new
                                                                                                                                                                                                                                    Download the BIGGA
                                                                                                                                                                                                                                                                                    members
                                                                                                                                                                                                                                    App or scan the QR code                         Scotland & Northern Ireland
                                                                                                                                                                                                                                    to see all the latest events                    Kevin Hunter, Faughan, GK; Craig Girdwood,
                                                                                                                                                                                                                                    in your area                                    Southerness, GK; Ian Butcher, SRUC (Elmwood), A;
                                                                                                                                                                                                                                                                                    Jack Balfour, Bothwell Castle, GK; John Inglis, Boat of

           BIGGA Young Greenkeepers on the road
                                                                                                                                                                                                                                                                                    Garten, AGK; Kenneth Morgan, Trump Turnberry,
                                                                                                                                                                                                                                                                                    DHGK

                                                                                                                                                                                                                                                                                    Northern
           Two education days are to                 machinery demonstration           a tour of laboratories and                      Accommodation is
           be held in quick succession               and irrigation display by         practical demonstrations, a                 available on 4 March for £36                                                                                                                     Adam Waite, Howley Hall, APP; Benjamin Lowery,
                                                                                                                                                                                                                                                                                    Brough, GK; Daniel Hill, Keighley, APP; Dean Glover,
           during March, with all                    Reesink Turfcare, while Alex      tour of the trials ground, a                for a shared room.                                                                                                                               Royal Lytham and St Annes, AGK; Joe Turner, Howley

           young BIGGA members                       Brougham of Trentham Park         virtual reality demonstration                   To book a place, email                                                                                                                       Hall, APP; Lee Evans, Chesterfield, AGK; Mark Kay,
                                                                                                                                                                                                                                                                                    Preston, GK; Stephen Prinn, Steve Prinn Independent
           invited to take part.                     and Ryan Neale of Blackwell       and a presentation on                       your name and golf course to                                                                                                                     Assessor, CA; Wayne Melles, Brancepeth Castle, AGK

               On Tuesday 3 March, any               will discuss career               achieving tournament                        Sandra Raper using
                                                                                                                                                                                                                                                                                    Central England
           BIGGA member aged 16 to                   development and                   standards.                                  sandra@bigga.co.uk
           30 is invited to take part in             volunteering.                                                                                                                                                                                                                  Alex Hudson, Kedleston Park, AGK; Arron Wolden,
                                                                                                                                                                                                                                                                                    Kedleston Park, AGK; George Ramage, Kirtlington,
           the association’s first                       Former Toro Young                                                                                                                                                                                                          APP; Harry Turner, Tydd St Giles, APP; Jack Dorrell,

           BYG-exclusive education                   Student Greenkeeper of the                                                                                                                                                                                                     Enville, APP; Jean-Paul Bowers, Belton Woods, GK;
                                                                                                                                                                                                                                                                                    Joshua Wilks-Hanley, Witney Lakes, APP; Matt
           day at Blackwell.                         Year Danny Patten will then                                                                                                                                                                                                    Haynes, Newark, GK; Myles Wright, Kedleston Park

               The day will consist of               talk about the ‘10 minutes                                                                                                                                                                                                     Golf Club, AGK; Neil Brogden, Oswestry, A; Zac Room,
                                                                                                                                                                                                                                                                                    Market Rasen, AGK;
           interactive sessions and                  that changed his career’.
           irrigation and machinery                      Call Ryan Neale on 07534                                                                                                                                                                                                   South East
                                                                                                                                                                                                       1
           demonstrations.                           574 840 to book a place.                                                                                                                                                                                                       Benjamin Brown, Silvermere, AGK; Billy Harvey,
               Toro, ICL and Reesink                     Two days later and the                                                                                                                        2                                                                            Costessey Park, APP; Billy Bull, Royal Mid-Surrey,
                                                                                                                                                                                                                                                                                    AGK; Christopher Norris, Silvermere, GK; Daniel
           Turfcare are all sponsoring               STRI has invited all young                                                                                                                                                                                                     Whyman, Diss, AGK; Gavin Acklan, Worthing, GK;
           the event, which will feature             turf professionals to join                                                                                                                                                                                                     George Jones, Gerrards Cross, AGK; Jimmy Holmes,
                                                                                                                                                                                                                                                                                    Bourn, GK; Keith Fortt, Fairlop Waters, APP; Luke
           talks by ICL’s Henry Bechelet             them at the group’s Bingley                                                                                                                                                                                                    Moore, Ipswich, APP; Matthew Wright, Sandy Lodge,
           and Syngenta’s Glenn Kirby.               St Ives headquarters.                                                                                                                                                                                                          AGK; Matthew West, Silvermere, DCM; Nathan Wolfe,
                                                                                                                                                                                                                                                                                    The London, GK; Robert Scullard, Dartford, DCM; Sam
               There will be a Toro                      The free event will involve   Danny Patten will be among the speakers at the education day                                                                                                                                 Moss, Weybrook Park, CM; Steven Peet, Diss, A;
                                                                                                                                                                                                                                                                                    Steven Lewington, Sherfield Oaks, GK; Tom King,

                                                                                                                                                                                                                                5                                                   Royal Mid-Surrey, AGK

                                                                                                                                                                                                                                                                                    South West & South Wales

      Get involved with a BIGGA event near you                                                                                                                                                                                         3                                            Jamie Ninnis, Tavistock, APP; Simon Lang, Long
                                                                                                                                                                                                                                                                                    Ashton, AGK; Simon Kirwan, Stoneham, AGK; Tom
                                                                                                                                                                                                                                                                                    Hicks, Clevedon, APP

      National                                                                                                                                                                                                                                                                      International
                                                                                                                                                                                                                                2
                                                                                                                                                                                                                                                                                    Coley Penrose, Sankaty Head; Graham Blum, North
      1 	BIGGA Young                                          2 	North West Conference                              4 	
                                                                                                                         Regional Golf and Dinner Day                                                                                                                               Haven; Jose Tomas, Agullo, Lumine Golf; Kory Kopko,
                                                                                                                                                                                                                                                                                    Turf Care Products; Simon Brown, Pitchfix / Mitchgolf
          Greenkeepers Education Day                                Date: 26 February                                    Date: 6 March                                                                              2
      	Date: 3 March                                               Location: Leyland GC                                 Location: Walton Heath GC
          Location: Blackwell GC                               3 	Cleveland Section Education Day                   5 	
                                                                                                                         Essex Section Education
      2 	STRI BIGGA Young                                     	Date: 9 March                                           Mower Maintenance                                                             1   4
          Greenkeepers Education Day                           	Location: Middlesbrough GC                              Date: 10 March
      	Date: 5 March                                          4 	Indigrow Roadshow                                	Location: Ernest Doe,
      	Location: STRI,                                        	Date: 17 March                                          Ulting, Essex
          Bingley St Ives                                      	Location: Abergele GC                                6 	
                                                                                                                         London Section Seminar                                                                         1
                                                               5 	Indigrow Roadshow                                    Date: 18 March
      Scotland and Northern Ireland                            	Date: 19 March                                          Location: TBC
                                                               	Location: Ravensworth GC
       1    IGGA Scotland Golf Industry
           B                                                                                                         South West and South Wales                                                                                                            1
           Conference                                          South East                                                                                                                                                                                              3
          Date: 3 March                                                                                              1 	
                                                                                                                        South Wales Turf Club                                                                                                        2             5
      	Location: Dunblane Doubletree Hotel,                   1 	Essex Section Education Day                         Date: 11 February                                                          4
                                                                                                                                                                                                                                                                                    A    Affiliate Member       FA      First Assistant
          Dunblane                                                  Date: 11 February                                	Location: Glamorganishire GC                                                            1
                                                                                                                                                                                                                                                    4                               AGK	Assistant              GK      Greenkeeper
      2 Indigrow Roadshow                                    	Location: Bernhard Academy,                         2 	
                                                                                                                        Devon and Cornwall Education Day                                                                                                                                 Greenkeeper
                                                                                                                                                                                                                                                                                                                G       Groundsperson
                                                                                                                                                                                                                                                                                    AHG	Assistant Head
      	Date: 18 March                                              Haverhill                                           Date: 20 February                                                                                                                                                Groundsperson
                                                                                                                                                                                                                                                                                                                HGK	Head Greenkeeper
                                                                                                                                                                                                                                                                                                                HG	Head
      	Location: Drumpellier GC                               2 	London Section Seminar                           	Location: St Enodoc GC                                                                                                                                       APP    Apprentice
                                                                                                                                                                                                                                        3                                           CA     College Assessor
                                                                                                                                                                                                                                                                                                                    Groundsperson
                                                                    Date: 18 February                                3 	
                                                                                                                        South Coast Seminar                                                                                                                                                                     I	International
                                                                                                                                                                                                                                                                                    CM     Course Manager          Member
      Northern                                                 	Location: Oaklands College, St Albans                  Date: 25 March                                                                                                                                              DCM	Deputy Course
                                                                                                                                                                                        2                                                                                                                       L       Life Member
                                                               3 	 East Anglia Section Cutting Unit                 	Location: Boundary Lakes GC                                                                                                                                       Manager
                                                                                                                                                                                                                                                                                                                M       Mechanic
                                                                                                                                                                                                                                                                                    DHGK	Deputy Head
       1 	North Wales Seminar                                     Maintenance Day                                  4 	
                                                                                                                        South Wales Irrigation Workshop                                                                                                                                   Greenkeeper
                                                                                                                                                                                                                                                                                                                S       Student Member
                                                                                                                                                                                                                                                                                                                R       Retired Member
            Date: 19 February                                       Date: 26 February                                   Date: 31 March                                                                                                                                              ED	Partner &
                                                                                                                                                                                                                                                                                        Education
            Location: Conwy GC                                      Location: Ipswich GC                             	Location: Pennard GC                                                                                                                                             Supporters

16 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                                 @BIGGALtd | February 2020 | Greenkeeper International | 17
From your association | Membership //////////////////////////////////////////////////////////////////////////////////////////////////////////////        ////////////////////////////////////////////////////////////////////////////////////////////////////////////// Membership | From your association

      How much should
                                                                                                                                                                                                                                                                                           Tracey
                                                                                                                                                                                                                                                                                           Maddison
                                                                                                                                                                                                                                                                                           Head of
                                                                                                                                                                                                                                                                                           Membership
                                                                                                                                                                                                                                                                                           Services
                                                                                                                                                                                                                                                                                           traceymaddison

      you be earning?
                                                                                                                                                                                                                                                                                           @bigga.co.uk

                                                                                                                                                                                                                                                                                           Elaine Jones
                                                                                                                                                                                                                                                                                           Membership
                                                                                                                                                                                                                                                                                           Administration
                                                                                                                                                                                                                                                                                           Manager
                                                                                                                                                                                                                                                                                           elaine@
                                                                                                                                                                                                                                                                                           bigga.co.uk

                                                                                                                                                                                                                                                                                           Rachael Duffy
      The Committee for Golf Club
                                                                                                                                                                                                                                                                                           Membership
      Salaries has announced it has
                                                                                                                                                                                                                                                                                           Events Manager
      made its biggest change
                                                                                                                                                                                                                                                                                           rachael@
      since first being established                                 To find
                                                                                                                                                                                                                                                                                           bigga.co.uk
      in 1997.                                                   out more…
          Under the chairmanship of                          and access the salary                                                                                                                                                                                                         Gil Mason
      Eddie Bullock, the committee                               calculators,                                                                                                                                                                                                              Membership
      has moved away from the                                     visit www.                                                                                                                                                                                                               Administrator
      previously published annual                              golfclubsalaries.                                                                                                                                                                                                           gil@bigga.co.uk
      salary recommendations. In its                                 org.uk
      place, the committee has
      launched an online salary                                                                                                                                                                                                                                             To contact the Membership
      calculator system, which you                                                                                                                                                                                                                                          Team call 01347 833 800
      can access to discover the                                                                                                                                                                                                                                            and select (option 1)
      official salary rates for your
      job role or for members of
                                                                                                                                                                                                                                                                            Full Members Personal
      your team.
                                                                                                                                                                                                                                                                            Accident Helpline
          BIGGA’s head of
                                                                                                                                                                                                                                                                            0113 393 6300
      membership services, Tracey
      Maddison, said: “This was an                                                                                                                                                                                                                                          Greenkeepers
      original idea brought to the                                                                                                                                                                                                                                          Legal Assistance
      CGCS by Cameron Dawson, a                                                                                                                                                                                                                                             0808 181 9194
      former national captain of the
                                                                                                                                                                                                                                                                            Lifestyle Counselling
      GCMA and member of the                        salary calculators have evolved   club managers.                  urgency.”
                                                                                                                                                                                                                                                                            Helpline
      CGCS. With input from both                    into excellent tools that            “The CGCS is delighted to       The salary calculators were          calculators’ from the option                                         already recognised the
      the GCMA and BIGGA, the                       properly recognise the factors    finally launch them to the      established after substantial           across the menu at the top of
                                                                                                                                                                                                          The CGCS                 benefits of an engaged,
                                                                                                                                                                                                                                                                            0333 000 2082
                                                    that go into determining          industry and we hope they are   industry consultation with              the page or scroll down to                  firmly                   motivated workforce,                     Human Resources (HR)
                                                    salaries for greenkeepers and     adopted as a matter of          separate tools for course               ‘Salary Tools’ and click on the                                      equipping key members of                 Helpline
                                                                                                                      manager, deputy course                  box that says ‘Salary             believes that                      staff with the essential skills          0330 332 2636
                                                                                                                      manager, assistant                      Calculators’, then choose the                                        needed to set the golf club up           BIGGAmembers@
                                                                                                                      greenkeeper and golf club               appropriate option. Although      valued professional                for long term success.                   xactgroup.co.uk
                                                                                                                        manager roles.                        there are many job titles for                                        Membership of BIGGA or the
                                                                                                                                  They consider               workers on golf courses, there
                                                                                                                                                                                                staff members are                  GCMA can help provide
                                                                                                                                facility, location,           are three basic job types:        critical for golf                  greenkeepers and golf club
                                                                                                                                budget and rating, as         greenkeeper, supervisor and                                          managers with the necessary
                                                                                                                                well as the                   manager. Some clubs may           clubs to perform.                  skills to help clubs achieve
                                                                                                                                qualifications and            wish to continue to retain                                           their goals.”
                                                                                                                               responsibilities of the        traditional job titles, such as                                          For more information on
                                                                                                                               staff members in               first assistant, deputy head                                         the guidelines for
                                                                                                                              question. The                   greenkeeper or deputy course      changes in salary and to           greenkeeping salaries, head
                                                                                                                               calculators are based          manager. However, for the         accommodate any appropriate        to golfclubsalaries.org.uk, call
                                                                                                                               on 18‑hole facilities          purposes of the calculator,       changes to structure due to        01347 830 155 or email
                                                                                                                               to produce bespoke             these fall into the supervisor    industry evolution and             info@golfclubsalaries.org.uk
                                                                                                                               and robust                     category. Similarly, head         regulatory issues.
                                                                                                                             recommended salaries.            greenkeepers or golf course           Tracey added: “The CGCS
                                                                                                                           To access the salary               managers both fall under the      firmly believes that valued
                                                                                                                      calculators, visit www.                 manager category.                 professional staff members are
                                                                                                                      golfclubsalaries.org.uk and                 The calculators will be       critical for golf clubs to         Scan the QR code
                                                                                                                      either select ‘Salary                   updated each year to match        perform. Many clubs have           to visit the website
18 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                    @BIGGALtd | February 2020 | Greenkeeper International | 19
From your association | Learning and Development //////////////////////////////////////////////////////////////////////////////////////////////                       ////////////////////////////////////////////////////////////////////////////////////////////// Learning and Development | From your association

                                                                                                                                                                                                                                                                                                     Sami Strutt
                                                                                                                                                                                                                                                                                                     Head of

      SHAPE
                                                                                                                                                                                                                                                                                                     Member
                                                                                                                                                                                                                                                                                                     Development
                                                                                                                                                                                                                                                                                                     sami@bigga.
                                                                                                                                                                                                                                                                                                     co.uk

                                                                                                                                                                                                                                                                                                     Stuart Green
                                                                                                                                                                                                                                                                                                     Head of

      THE
                                                                                                                                                                                                                                                                                                     Member
                                                                                                                                                                                                                                                                                                     Learning
                                                                                                                                                                                                                                                                                                     stuart@bigga.
                                                                                                                                                                                                                                                                                                     co.uk

                                                                                                                                                                                                                                                                                                     Deb Burnett
                                                                                                                                                                                                                                                                                                     Special Projects

      FUTURE
                                                                                                                                                                                                                                                                                                     Manager & PA
                                                                                                                                                                                                                                                                                                     to the CEO
                                                                                                                                                                                                                                                                                                     deb@bigga.
                                                                                                                                                                                                                                                                                                     co.uk

                                                                                                                                                                                                                                                                                                     Jackie
                                                                                                                                                                                                                                                                                                     Sedgwick
                                                                                                                                                                                                                                                                                                     Events

      AT BTME
                                                                                                                                                                                                                                                                                                     Administrator
                                                                                                                                                                                                                                                                                                     jackie@bigga.
                                                                                                                                                                                                                                                                                                     co.uk

                                                                                                                                                                                                                                                                                      To contact the Learning &
                                                                                                                                                                                                                                                                                      Development Team call
                                                                                                                                                                                                                                                                                      01347 833 800 and select
                                                                                                                                                                                                                                                                                      (option 3)
      Would you like to present at Continue to Learn 2021?

      With BTME and Continue to                      topics such as; Implementing
      Learn 2020 under our belts,                    Stretchy Thinking, Being an                           …With a diverse audience,
      planning for next year’s                       effective deputy, Irrigation
      programme is already well                      design, Identifying and
                                                                                                           we try to ensure that there
      underway.                                      managing turf diseases and                    is something for everyone and we
          Each year Continue to                      golf course photography,
      Learn grows exponentially,                     there was something for                       feel that we did achieve that this year.
      covering a broad spectrum                      everyone.
      of topics and providing                           Sami Strutt, head of
      essential education for today’s                member development at                         enjoyed the variety of subjects       Now we want your input on
      greenkeepers.                                  BIGGA said “We are delighted                  and speakers that featured on     the programme for 2021.
          With over 250 hours of                     with how Continue to Learn                    this year’s programme.                If you would like to share
      education and more than                        2020 was received. We’ve                          “With a diverse audience,     you knowledge through
      90 of the industry’s most                      had very positive feedback                    we try to ensure there is         workshops, seminars or                                                                                                                                          Fiona Lyttle
      engaging speakers covering                     and the delegates thoroughly                  something for everyone and        other events please submit                                                                                                                                      Manager
                                                                                                   we feel we did achieve that       your proposal by visiting the                                                                                                                                   01347 838 640
                                                                                                   this year.                        BIGGA website or scanning                                                                                                                                       fiona@the‑gtc.
                                                                                                       “Continue to Learn 2021       the QR code.                                                                                                                                                    co.uk
                                                                                                   is already on the horizon. We         Proposals will then be
                                                                                                   welcome everyone to put           put forward to the BIGGA                                                                                                                                        Emma Willis
                                                                                                   forward a Proposal to Present     membership who will have                                                                                                                                        Administrator
                                                                                                   or to contact us with ideas       the opportunity to choose                                                                                                                                       01347 838 640
                                                                                                   for subjects or speakers that     which topics they would                                                                                                                                         emma@the‑gtc.
                                                                                                   particularly interest them. The   like to see. The proposals                                                                                                                                      co.uk
                                                                                                   Members Choice survey will        that receive the most votes
                                                                                                                                                                                                                                                                                      www.the‑gtc.co.uk
                                                                                                   once again help us to shape       will be included in the 2021
                                                                                                   the programme, enabling           Continue to Learn education                                             Scan the QR code to
                                                                                                                                                                                                                                                                                            /greenkeepers
       BIGGA’s Continue to Learn Team (left to right): Rachael Duffy, Elaine Jones, Deb Burnett,
                                                                                                   us to deliver a programme         programme.                                                              submit your proposal                                                            trainingcommittee
       Alice Reeves, Sami Strutt, Jackie Sedgewick, Emma Duncan Moorwood and Ella Strutt           that truly reflects what our          The closing date for
       were all on hand to assist the delegates                                                    members want to learn.”           submissions is 16 March 2020.                                                                                                                           @TheOfficialGTC
20 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                               @BIGGALtd | February 2020 | Greenkeeper International | 21
From your association | Learning and Development //////////////////////////////////////////////////////////////////////////////////////////////   ////////////////////////////////////////////////////////////////////////////////////////////// Learning and Development | From your association

                                                                                                                                                      FUNDING YOUR FUTURE
                                                                                                                                                       BIGGA’s Learning & Development Fund supports a vast array of educational opportunities for BIGGA members. From subsidies,
                                                                                                                                                       scholarships and refunds of fees to seminars, workshops and conferences, the funds generated by BIGGA Education Supporters
         Congratulations to the following members                                                                                                      improve education in the greenkeeping industry every single day. We ask BIGGA members to continue to support those companies
                                                                                                                                                       that are committed to supporting you on your career journey.
         who achieved CPD Approved status this
         month:
         Les Howkins MG, The Richmond; Shaun Quinn,
         Colmworth; Craig Potts, Shirley; Anthony Girardi MG,
         Rockrimmon; Derek Grendowicz, Raevo; Will Curran,
         Beaverbrook; Samuel Amey, Basingstoke; David                      How to CPD
         Edmondson, The Island Golf Club; Benjamin Williams,               Are you wondering what CPD is? Would you like to
         Royal Cinque Ports; Thomas Bird, Sutton Coldfield; James          improve your career prospects, but aren’t sure where to
         Bledge, Royal Cinque Ports; Simon Olver, Whitley Bay              start?
                                                                           BIGGA members have access to a range of educational
                                                                           opportunities and almost every event we host enables you
         Congratulations to the following members                          to bank CPD credits. You can claim credits for attending
         who achieved their CPD Milestone this                             seminars, getting involved with schemes or even by
                                                                           reading Greenkeeper International each month.
         month:
                                                                           To get started with your CPD journey, head to the Members’
         Les Howkins MG, The Richmond; Andrew Wilson,                      section of the BIGGA website and select Continuing
         Whitecraigs; Lee Carratt, Belton Park                             Professional Development. There you’ll find resources, the
                                                                           answers to frequently asked questions and details of how
                                                                           you can get CPD approved.
                                                                           www.bigga.org.uk/member‑homepage/continuing‑
                                                                           professional‑development.html

                                                             Your club’s most
                                                         valuable asset is you
                                                             BIGGA members have access to free human resources
                                                                       help and advice to make your workplace a
                                                                 moreprofessional and positive environment. Our
                                                                     advisors can help from the very early stages
                                                                    through to the conclusion of the matter with
                                                                                  unlimited telephone and email
                                                                                                advice available.

                                                                                                            For further information
                                                                                                   and to contact the service email
                                                                                                BIGGAmembers@xactgroup.co.uk
                                                                                                Alternatively, call 0330 332 2636.

                                                                                                                                                       Individual Contributors: Steven Tierney MG | Chris Lomas MG | Andrew Campbell MG CGCS | Richard McGlynn
                                                                                                                                                       Jaey Goodchild | Frank Newberry | Greg Evans MG | Jon Kiger
22 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                           @BIGGALtd | February 2020 | Greenkeeper International | 23
Features | Camberley Heath ///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////   /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Camberley Heath | Features

                                                                                                                                                                The
                                                                                                                                                             camera guys
                                                                                                                                                                        Why photography is a major part of the Camberley Heath culture
                                                                                                                                                                                                                 Karl Hansell, BIGGA

                                                                                                                                                          Camberley Heath is a perennial favourite on                          for four years. Prior to that he had a spell at
                                                                                                                                                          BIGGA’s photographic calendar.                                       Beaverbrook during the final stage of
                                                                                                                                                            The Surrey venue is a fixture within England’s                     construction. He began his career at Worldham
                                                                                                                                                          Top 100 courses and the mixture of heathland and                     and also spent four years at Wentworth and a year
                                                                                                                                                          parkland, coupled with photogenic water features                     working in the United States. He was head
                                                                                                                                                          and a mild southern climate make it among the                        greenkeeper at Billingbear Park before joining
                                                                                                                                                          most picturesque courses in the country.                             Camberley Heath as deputy, where he was then
                                                                                                                                                            Ross Jones, 34, has been at Camberley Heath                        promoted to course manager within two years. »
      Photograph taken by Aidan Wright, greenkeeper, Camberley Heath

24 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                @BIGGALtd | February 2020 | Greenkeeper International | 25
Features | Camberley Heath ///////////////////////////////////////////////////////////////////////////////////////////////////////////////////////                        /////////////////////////////////////////////////////////////////////////////////////////////////////////////////////// Camberley Heath | Features

      GI: You were head                                                                                                               they react to you is a reflection        where you get your motivation
      greenkeeper at Billingbear                                                                                                      on their personality and they            from and it’s good to see the
      Park but chose to take a step                                                                                                   have to respect the role.”               team taking photographs and
      backwards when joining                                                                                                                                                   posting them online or
      Camberley Heath as deputy.                                                                                                      GI: For the second year in a             submitting them for the
      Was that a calculated risk                                                                                                      row, images of Camberley                 photographic competition. For
      that you hoped would pay off                                                                                                    Heath were chosen by BIGGA               me that shows an appreciation
      in your career?                                                                                                                 members for inclusion in the             of what they’re doing and an
                                                                                                                                      BIGGA desktop calendar. It’s a           enjoyment of the job.
          “It was a step back in terms                                                                                                stunning piece of land. Is that              “Taking photographs also
      of the position, but upwards in                                                                                                 something you’re aware of                helps us keep a track of what
      prestige of the course. I like                                                                                                  and try to enhance, or does it           we’ve been doing. The
      traditional clubs like                        Ross Jones became course manager within two years of
                                                                                                                                      just happen?                             alterations to the course are so
      Camberley Heath, where it’s                   joining the team at Camberley Heath                                                                                        long term that you just get
      got a good heritage, good                                                                                                           “I think the advantage we            used to them. But then you
      resources and a larger team.                 GI: You appointed internally                  around, but it does take time.       have here is that the land is            look back at old pictures and
      The deputy role felt like a                  when you became course                            “I got my first deputy role at   very undulating and we have              you realise what a massive
      similar role to the one I was                manager, essentially moving                   Tylney Park when I was 21 and        a lot of high tees. You                  change you’ve brought about,
      doing at Billingbear Park                    everyone up a stage, so                       to be honest I was probably          naturally find yourself drawn            so photographs really are key.
      because I was involved in the                obviously you saw the talent                  too young. I went in there and       to these areas and it’s a very               “Our lake isn’t strictly a
      day‑to‑day running of the                    that was available to you. But                it was a small team, but there       picturesque course. We have              feature of Harry Colt courses                    Charley Lacey’s entry into the 2019 BIGGA photographic competition shows a frosty morning set up on the 7th green
      course. I had the vision to                  you were initially brought in                 were some older guys who             done some work to remove                 and it was built much later.
      eventually get this role, but                externally. Did that cause any                had been there 20 years and          trees and open up the views.             But when it’s being selected                        You have                                  then. Even during the drought                is great because you can post
      not within the first two years.              disruption to the team                        that was one of the toughest         You look back at historic                for inclusion in photographic                                                                 in 2018, it didn’t matter                    a picture asking for advice and
          “I’ve been doing a lot of                dynamic?                                      points of my career. If the          pictures and there weren’t               calendars, you can’t exactly                        got to take                               whether you were a high‑end                  everyone seems to be happy
      learning over the last year.”                                                              head man went away and I             many trees because it’s a                get rid of it!”                                                                               club or not because it affected              to help. The culture has
                                                      “One of the most difficult                 was in charge for a week,            heathland area. We’re trying                                                          the time to stop                                 everyone and images on                       changed, whether that’s down
      GI: How did the team react as                things to do is come into an                  getting those guys on board          to open those areas up so you            GI: Do the photographs your                                                                   social media brought people                  to climate issues, chemical
      you made the transition from                 existing team, with people                    was very tough, especially at        can see the visual aspect of             team post on social media
                                                                                                                                                                                                                            and look back at                                 together.                                    bans or the job just getting
      deputy to course manager,                    who have been there a long                    that age. But that’s set me in       the course.                              help to build a better                       what you’ve done                                     “I’ve been greenkeeping for              harder. But I think these days
      after only being here a                      time. When you are a new guy                  good stead for now.                      “I always say to the guys            relationship with your                                                                        17 years and when I first                    there’s a bit more of an
      relatively short time?                       coming in and you have to tell                    “You’ve got to try and           that everyone gets caught up             members?                                                                                      started, no one would speak                  inclination within the whole
                                                   them what to do, it is tricky.                connect with people by being         in the pressures in the                                                               think you can get a false                        between clubs. It was all                    industry to help each other
          “I don’t think there should              But you’ve got to stick it out                a chameleon. You’ve got to be        morning of getting things                   “Actually, one thing I’ve                 expectation of a club if every                   closed doors and it was very                 out, rather than compete
      be a big divide between                      and believe in yourself and                   able to get on with everybody        done ahead of golf, but you              noticed on Twitter is people                 picture you post is                              competitive. Now, you’re                     against each other. For
      management and the staff, so                 that what you’re doing is                     and see things from their            really have got to take the              putting up their worst                       calendar‑worthy and so I                         talking to each other and                    example, I sent my mechanic
      I still consider myself part of              correct. In time you’ll prove                 point of view, but also justify      time to stop and look back at            pictures, or images of drought               think it’s good to put up some                   getting advice off each other                out to another course to help
      the team. You spend so much                  yourself and they’ll come                     things you want to do. How           what you’ve done. That’s                 or disease around the course. I              realistic ones every now and                     and it’s brilliant. Social media             them fix a machine, when I »
      time with these guys that
      you’re almost like a mini                     Heather is more valuable to the heathland course than
      family. As course manager,                    pine trees and the local council understands that.
                                                                                                                                                                                                                                                                                                                              IN THE
      you really have to involve
      yourself with them as much as
                                                                                                                                                                                                                                                                                                                              SHED
      you can and keep them
      updated with everything the
      club is doing, so they’re a part                                                                                                                                                                                                                                                                                        The Team
      of it. If people do something
      wrong, they’ll know about it,                                                                                                                                                                                                                                                                                           / R oss Jones, course
      but for the most part you’ve                                                                                                                                                                                                                                                                                               manager
      got to operate as one unit. I’ve                                                                                                                                                                                                                                                                                        / Craig Sinclair,
      got a good deputy and he                                                                                                                                                                                                                                                                                                   mechanic
      thinks the same way, which                                                                                                                                                                                                                                                                                              / Jordan Belony,
      helps.                                                                                                                                                                                                                                                                                                                     greenkeeper
          “The first couple of weeks I                                                                                                                                                                                                                                                                                        / Chris Eggleston,
      sat everyone down and asked                                                                                                                                                                                                                                                                                                greenkeeper
      the team about things they                                                                                                                                                                                                                                                                                              / Charlie Lacey,
      would like to see improve,                                                                                                                                                                                                                                                                                                 greenkeeper
      such as efficiency. Their                                                                                                                                                                                                                                                                                               / Trevor Lewis,
      opinion is as key as mine. I can                                                                                                                                                                                                                                                                                           greenkeeper
      have an overall say and                                                                                                                                                                                                                                                                                                 / Aidan Wright,
      opinion, but they’re the ones                                                                                                                                                                                                                                                                                              greenkeeper
      that have to implement it, so                                                                                                                                                                                                                                                                                           / Jonathon Mann,
      you should listen to the guys                                                                                                                                                                                                                                                                                              apprentice
      that do the job.”                                                                                                                                                        The 17th fairway suffered from drought in 2018                          By May 2019 it was well on the way to a full recovery

26 | Greenkeeper International | February 2020 | @BIGGALtd                                                                                                                                                                                                                                                      @BIGGALtd | February 2020 | Greenkeeper International | 27
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