JOB DESCRIPTION - The Wildlife Trust of South and West ...
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JOB DESCRIPTION
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JOB DETAILS
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JOB TITLE - CBMWC Living Seas Assistant
TEAM - Conservation/Living Seas
WORKING BASE - Cardigan Bay Marine Wildlife Centre (CBMWC), New Quay
RESPONSIBLE TO - Living Seas Project Officer
RESPONSIBLE FOR - Volunteers, work experience students/trainees as appropriate
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OVERALL PURPOSE OF JOB
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This is primarily an administrative and public facing role, working in a busy visitor centre and office
environment with a wide range of people. You will be responsible for the day to day operation of the
CBMWC visitor centre and general CBMWC marketing and office administration. You will also be
responsible for the administration, marketing and bookings (face to face, telephone, email and
online) for Dolphin Survey Boat Trips (DSBT) that come through the CBMWC. The ideal candidate will
be outgoing, organised, able to inspire others, self-motivated and trustworthy.
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PRINCIPAL RESPONSIBILITIES:
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The following tasks are an essential part of the job content:
• Manage boat trip bookings for Dolphin Survey Boat Trips (DSBT). Duties to include:
o Managing all boat bookings including online, face to face and telephone bookings,
sales and other administrative duties associated with DSBT.
• Responsible for the day to day general operation and administration of CBMWC including:
o Operation of CBMWC visitor centre and associated activity
o Coordination and communication of activity between DSBT and CBMWC staff and
volunteers
o Overseeing daily/weekly volunteer rotas to ensure appropriate coverage of marine
monitoring activities and CBMWC visitor centre duties.
o Keeping stock of office supplies and place orders where necessary.
o Dealing with general enquiries including email, telephone and postal enquiries
appropriately
o Building up a list of regular building maintenance tasks and ensuring these are
carried out appropriately.
Sarah Perry, Living Seas Manager
Cardigan Bay Marine Wildlife Centre,
The Wildlife Trust of South and West Wales
February 2021o Assisting and supporting CBMWC shop manager (volunteer) where required.
• Assisting with training, coordination and support of new and existing local and seasonal
volunteers (where appropriate).
• Assist with maintenance and regular updating of website pages and provide engaging
content across multiple social media platforms and accounts.
• Encourage and promote volunteering roles and opportunities to members and the wider
community.
• Assist with development, marketing and administration of the CBMWC Dolphin Adoption
scheme
• To ensure that health and safety procedures are followed and implemented where
appropriate to the role
• To maximise every opportunity to promote the Wildlife Trust and recruit new members and
assist the team with fundraising including appeals and funding applications.
• Build relationships with other local businesses and seek opportunities for sponsorship and
financial support for our marine conservation objectives.
• Assist with the production and dissemination of materials, reports and information collected
as part of our overall Living Seas work and any other publicity required.
• Organise events and activities in line with CBMWC outreach activities
• To undertake other duties and responsibilities as appropriate and consistent with the
objectives of the post that may be requested by the line manager.
Background:
The Wildlife Trust of South & West Wales (WTSWW) is looking to recruit a Living Seas Assistant
for the Cardigan Bay Marine Wildlife Centre (CBMWC).
The Wildlife Trust of South and West Wales is the largest charitable organisation working
exclusively on all aspects of wildlife conservation in south and west Wales. Our mission is to
protect and improve habitats and wildlife in our local area as well as helping people to enjoy
and understand their local wildlife. Our vision is for an environment rich in wildlife for
everyone.
The CBMWC houses our Living Seas Team of staff and volunteers and is also home to our
unique visitor centre and gift shop as well as our Discovery room. The CBMWC acts as a hub
for marine conservation initiatives in the area and has been involved in marine conservation in
Wales for over 25 years. The Living Seas team at CBMWC are dedicated to conserving Welsh
marine life through research, education and awareness raising.
Dolphin Survey Boat Trips (DSBT) is the original ecotourism boat trip operation in Wales
running boat trips for members of the public to see the wildlife in Cardigan Bay since the early
1990’s. DSBT has been working in collaboration with the CBMWC for over 25 years supporting
the research and outreach activity of the CBMWC since it’s inception.
Sarah Perry, Living Seas Manager
Cardigan Bay Marine Wildlife Centre,
The Wildlife Trust of South and West Wales
February 2021JOB SPECIFICATION
This section details the role requirements in terms of management, accountability, impact,
independence, contacts and creativity, in addition to describing the working environment.
• Management and Supervision
Regular support and supervision of volunteers, interns and work experience students.
• Accountability and Resources
This role involves a high level of accuracy and confidentiality and requires adherence to Data
Protection legislation and Trust policies regarding money and post handling.
• Job Impact
A professional and reliable attitude to maintaining accurate records is essential to the
organisation. The Cardigan Bay Marine Wildlife Centre showcases the Wildlife Trust’s Living
Seas Work and helps attract new members, supporters and legacies. Therefore it is vital that
the Centre operates smoothly and represents both the Trust and DSBT well.
• Independence and Judgement
You will receive guidance and support from line management and colleagues but will often
be the only staff member on site and therefore will be relied upon for good judgement and
professionalism.
• People and Contacts
As this role will involve being the first point of contact, a polite and professional approach is
required at all times with visitors to the office, members and the general public on the
telephone and face-to-face. Other external contacts will mainly be with local businesses and
partner organisations. Internal contacts will be with other WTSWW staff and volunteers.
• Creativity and Innovation
The main responsibilities require following standard formats and are routine but creativity
will be required for marketing, including digital marketing and encouraging membership
recruitment and sales of boat trips and dolphin adoptions. You will be part of a small team
that is encouraged to share ideas to develop the CBMWC and outreach activities run from
CBMWC.
• Working Conditions
You will be based in the CBMWC office, New Quay which is the base for the Living Seas
team. You will be required to spend a great deal of time in the Visitor Centre (April to
November) whilst the visitor centre is open but will also be required to spend time in the
office, particularly outside of visitor centre opening times. The post is for 35 hours per week,
this will include weekend working, particularly from April to November.
Sarah Perry, Living Seas Manager
Cardigan Bay Marine Wildlife Centre,
The Wildlife Trust of South and West Wales
February 2021PERSON SPECIFICATION
Criteria Essential Desirable
The post-holder should: The post-holder should:
Qualifications • Higher education qualification in an • First Aid qualification
appropriate subject
(ecological/environmental/marketing/busine
ss) or equivalent relevant experience
(minimum 3 years).
Knowledge, • Experience of working in a similar • An administrative, marketing,
Skills and environment and have experience of business or marine-related
Abilities handling administrative work and sales. background.
• Experience of coordinating and supervising • Be able to communicate through the
groups of people, in particular volunteers. medium of Welsh would be an
• Experience developing and updating content advantage.
on websites and for social media platforms. • Hold a current valid driving license,
• Be able to demonstrate general computer be willing to drive for work related
literacy including proficiency in purposes and have access to a
Word/Excel/Publisher/Outlook/social media vehicle insured for business use.
platforms and use of internet. • Experience of working with
• Be highly organised and show a professional volunteers and understanding
approach to work at all times. volunteer needs, preferably (but not
• Have excellent communication skills, both necessary) in a conservation related
written and oral (English). capacity and in particular in relation
• The ability to work to deadlines, complete to recruitment, coordination, training
tasks and multitask in a small but busy and regular communication.
office/visitor centre environment is essential
• A friendly personality, cheerful attitude to
work and the ability to work well in a team as
well as being able to use own initiative is
essential.
General • Have a positive, mature and flexible • Have experience of working for the
approach to work, with the ability to respond Wildlife Trusts or in the charitable
to changing circumstances as well as the sector.
ability to work anti-social hours and • Have knowledge of the Wildlife Trust
weekends (weekend working will be required movement & Living Seas programme.
as part of this post).
• Be outgoing and confident and be able to
maintain high levels of enthusiasm and self-
motivation as well as motivate others.
• Have the ability to work on your own
initiative and co-operate as part of a team,
with demonstrable experience.
• Be approachable, friendly and show tact,
discretion and diplomacy at all times.
Sarah Perry, Living Seas Manager
Cardigan Bay Marine Wildlife Centre,
The Wildlife Trust of South and West Wales
February 2021SALARY AND CONDITIONS OF SERVICE:
Salary: £18,000. Full time. This post requires anti-social and weekend working
and potentially longer days, particularly throughout the summer months.
WTSWW operates a TOIL system.
Working Hours: 35 per week.
Working location: The post holder will be based at the Cardigan Bay Marine Wildlife Centre,
New Quay, Ceredigion.
Annual leave: 20 days, plus bank holidays, rising by 1 day each year to a maximum 25
day, plus statutory holidays plus additional discretionary holiday over
Christmas/ New year awarded by Trustees.
Sick leave: In accordance with the Department of Health’s Statutory Sick Pay Scheme.
Pension: Contribution of 3% towards stakeholder pension scheme.
Probation: This post is subject to a 6 month probationary period and is initially
funded for 12 months, possibility for extension subject to future funding.
APPLICATION KEY DATES:
Application Closing Date: Friday 26th March 2021
Interview Date: Thursday 8th April 2021
If you haven’t received any communication from us after the 2nd April 2021 your application has
been unsuccessful on this occasion.
We are committed to equality, diversity and inclusivity are particularly keen to increase the
diversity of our staff and audiences. We would welcome applications from Visible Ethnic
Minority candidates.
Sarah Perry, Living Seas Manager
Cardigan Bay Marine Wildlife Centre,
The Wildlife Trust of South and West Wales
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