Intelligent Value Added Services for Religare - January 2015
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January 2015
Intelligent Value Added Services
for
Religare
Important Caveats, Disclaimer & Conditions This document has been prepared by Talisman Unified Telecommunications Pty Ltd (“Talisman” which refers also to associated companies or entities within the Talisman Group) for the purpose of providing an overview to the party that has requested further information (Recipient). This document and its contents are provided to the Recipient in strict confidence and may not be reproduced or disclosed in whole or in part to any other person or entity, without the prior written consent of Talisman. This document only contains selected information and does not purport to be all-inclusive relative to all risk factors and variables, or to contain all information that may be relevant to the Recipient or any other party. The Recipient acknowledges that circumstances may change and this document may become outdated, incomplete or inaccurate at any time. Talisman accepts no obligation to update or correct this document for any Recipient, nor does it guarantee access to any further information on the basis of making this document available. No representation or warranty, express or implied, is made as to the fairness, accuracy, completeness or correctness of the information, opinions and conclusions contained in this document. To the maximum extent permitted by law, none of Talisman, its directors, employees, contractors or agents, advisers, or any other person, accepts any liability for any loss arising from the use of this document or its contents or otherwise arising in connection with it, including, without limitation, any liability arising from fault or negligence on the part of Talisman or its directors, employees or agents. Nothing in this document is a promise or representation as to the future. Projects of this nature carry many risks. The Recipient should not make an investment decision on the basis of this document alone and the Recipient should conduct its own independent investigation and assessment of the content of this document. Nothing in this document constitutes a financial product, investment, legal, tax or other advice. Nothing in this document should be construed as a solicitation to buy or sell any security or to engage in any dealing in any securities of Talisman. Photographs, maps, charts, diagrams and schematic drawings and other data appearing in this document are not necessarily owned by Talisman, unless otherwise stated. Unless otherwise stated, all data contained in charts, graphs and tables is based on information available at the date of this document. By accepting this document the Recipient agrees to be bound by the foregoing statements, terms and conditions relating to this document.
AGENDA • About Religare • Intelligent VAS • How can Reliance-Talisman add value
About Religare • REL offers an integrated suite of financial services through its underlying subsidiaries and operating entities, includes loans to SME’s, Capital Markets, Wealth Management, Life and Health insurance and Asset Management. • REL is listed on the Bombay Stock Exchange (BSE) and National Stock Exchange (NSE) in India.
Customer Interactions are key to any business
Retail Broking
SME Lending Mutual Funds
Customer
Asset Wealth
Interactions
Management Management
Capital Markets Insurance
Intelligent VAS suite enables Religare to communicate value and through context driven
impactful interactions across various customer touchpoints – Voice, SMS, Web, and EmailAGENDA • About Religare • Intelligent VAS • How can Reliance-Talisman add value
Business Intelligence UIs and Dashboards Pay as you use Model
Code based Routing Cost-effective Solution
Custom Messages/IVR Interactive Voice
Adherence to business rules Interactive SMS
Call Back QuickSurveyTM
Swap&TalkTM JustConfer™
Solutions
Web to Call Back Click/SMS to
Conference
SMS 4 Call Back
RELIANCE - TALISMAN PRODUCT SUITE
Missed Call to Call Back
Missed Call to SMS
One-2-ManyTM FreeConnectTM JustContactTM
Voice Notifications
Asynchronous Voice &
Interactive Voice Data connectivity
Notifications
SMS Notifications Scale without CAPEX
Call Recordings CDRs 24/7 Monitoring Support CentreAGENDA • About Religare • Intelligent VAS • How can Reliance-Talisman add value
Customer Interactions are key to any business
Leverage the power of virtual numbers
to get complete monitoring and control
across all Religare branches (owned or
franchised) in the country
Virtual Numbers empower the Corporate to get an overview of customer interactions –
helps in quality control and continual service improvement measuresCustomer Interactions are key to any business
Use Case: Insurance/Broking
Extend the call back feature to “precise
moment of interest” interactions.
Our Click2Call Back feature can be leveraged to connect a business website to a business
phone automatically as per Religare’s business rulesCustomer Interactions are key to any business
Use Case: Share broking
Use the power of our One-2-Many feature, set-up voice notifications to convey the unique
“trade of the day” to your customers automatically without human interventionCustomer Interactions are key to any business Use Case: Any industry • Missed Call advertised on print/digital marketing collaterals can trigger: • Instantaneous call back • SMS responses • An SMS input by a lead can trigger: • Instantaneous call back with full context • Real time monitoring and leads management Design and deploy marketing campaigns. Leverage the power of the missed call and SMS
Key Benefits
Seamless Omni-
Telephone Numbers Zero Infrastructure Cost-Effective
channel interactions
with distinct CAPEX for our Pay as you Use
(Voice, SMS, Click,
capabilities customers Model
Email)
Power of managing
Complete Works 24*7 Measure Sales and
customer
monitoring and (Concierge Marketing
interactions with
control Service) Effectiveness
the user
Deliver Step-change
Granular data insight Easy to deploy and Customisation
in Customer
for data mining manage possibilities
ExperienceThank you!
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