INTEGRATED TRADING AND CLEARING (ITAC) - CLIENT FORUM 10 APRIL 2019 - JSE
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Agenda • ITaC High Level Timeline and Key Dates • Early Deployment Support Model Update • Go live cutover, Deployment & Support • High Level Business Continuity Scenario Planning • Client Forum Topics • Questions 2
High Level ITaC Timeline V 2018 DEC 2018 JAN 2019 FEB 2019 MAR 2019 APR 2019 MAY 2019 19- 26- 3- 10- 17- 24- 31- 7- 14- 21- 28- 4- 11- 18- 25- 4- 11- 18- 25- 1- 8- 15- 22- 29- 6- 13- 20- 27- 23 30 7 14 21 28 4 11 18 25 1 8 15 22 1 8 15 22 29 5 12 19 26 3 10 17 24 31 Go live bedding Go Live down RTC, 29 Apr DRs & Deployments VIS RTC CIS Int. Ext. Deploy Deploy 9Feb 9Mar MMDR11 MMDR12 Int. EXT daily daily MMDR MMDR EXT daily prod prod prod Prep Prep run run run ycle 8 Scripted ETE ETE Data JSE support for CM ecommissioning Cycle 9 Final Cycle testing refr internal testing Scripted Scripted Client Readiness ETE Testing & Downstream & Integration JSE ETE environment available Testing Final Final Conceptual Conceptual CM Project Training Training Code Break CM CM Drop Code drop Code drop Rules Rules Gazetted Approval Rules formal consultation Other PTW PTW ETW PTW ETW PTW We are here 4
ITaC Key Dates Date Milestone Mid Apr 2019 Final approval of rules 18 Mar – 18 Apr 2019 ETE Staging test environment available to clients 25 Mar – 26 Apr 2019 RTC in production available to clients extended to 26 Apr Reference Data Live External Production Daily Run (daily reference data alignment) 26 Apr 2019 JSE EXCO Go live decision 27 – 29 Apr 2019 Go Live Weekend and Final cut-over activities 29 April 2019 Go Live Date 29 April 2019 ETE Staging Refresh (will have same production data as at SOD on 29 Apr 2019) May 2019 CTS refresh 6 May 2019 Trader ID freeze end Clients with 17 May 2019 Enablement change freeze end outstanding testing to make use of CTS or ETE Staging Environment and complete by 18 Apr 2019 5
ITaC Key Dates (cont.) Enablement Freeze Period • Enablement change freeze is now in effect for EQM, EDM and FXM • 17 May 2019 - Enablement change freeze end (could be earlier if bedding down period smooth) Trader ID Freeze Period • 17 April 2019 – Cut off date for any final trader deletions prior to go live (no new Trader Ids can be added for EDM & FXM in ITaC • 6 May 2019 – TraderID freeze end Go Live Bedding Down Period • 29 Apr – 17 May 2019 6
Agenda • ITaC High Level Timeline and Key Dates • Early Deployment Support Model Update • Go live cutover, Deployment & Support • High Level Business Continuity Scenario Planning • Client Forum Topics • Questions 7
Key ITaC Milestones 16 March 18 March 26 April – 29 April ITaC Go Live RTC & VIS Early JSE End-To-End (ETE) • 26 Apr all markets will close early Deployment Data will be as for 9 • Nutron data take-on into ITaC services Early introduction of RTC and Mar dress rehearsal • Data take-on verification and signoff by VIS into the Production New RTC enablements members environment required • Decommissioning of Nutron EDM and FXM & Reference data take on • Final ITaC deployment to production systems Customer Test Service 18-22 March 25 March – 26 April Project Post Go Live Support (CTS) data refresh NO Client Market Facing Access Period Access to Prod to Prod Heightened period of focus to CTS data will be refreshed on the evening of 13 ensure incidents are prevented, or if March with the 9 Mar Early Deployment Support Period they occur they are managed dress rehearsal data This period spans the three weeks post timeously during the online day and RTC and VIS early deployment until the batch window ITaC Go Live weekend 30 Apr – first ITaC Month End 14 March 18 March – 26 April 29 April – 17 May 8
25 March to 26 April – Early Deployment Support Period When • Period spans the three weeks post RTC and VIS deployment until the ITaC go Live weekend Please note: Production What credentials and IP addresses are • 25 Mar - 26 Apr applicable for this environment • Heightened period of focus during online day and batch window • ACCESS to Trading and Market Data Prod Gateways to prove connectivity/LCON • EDM/FXM markets are suspended i.e. not up and therefore no real-time reference data published from the Trading System • ACCESS to RTC Prod for clients enabled – Passwords will be reset, clients MUST login and change these • Clients can login to prove connectivity/LCON to RTC prod • Clients can subscribe to real-time RTC reference data • Alignment between JSE systems • Daily alignment of instruments in Nutron and ITaC i.e. each day, all instrument reference data created in Nutron will be captured into ITaC systems • Daily publication of prices via RTC (from JSE pricing system) at snapshot intervals during the day and then EOD (will be some differences to current Nutron) • Weekly alignment of client accounts between Nutron and ITaC i.e. every Friday evening, all client accounts captured or maintained in Nutron will be migrated into ITaC systems based on data take-on rules • Daily Instrument mapping spreadsheet will be published on the ITaC webpage - www.jse.co.za\services\itac#OtherDocumentation 9 • Daily Client CSV files (trading reference data) will be published via IDP folder \Derivatives Market Prod folder
25 March to 26 April – Early Deployment Support Period Communication • Monitor exception communication at the following link: https://www.jse.co.za/services/itac-communications-page A general client call will be scheduled if and when necessary Verify Reference Data and report any issues to your software provider and then CSC if they confirm it is a JSE issue Issue Logging to JSE • Ensure clear issue logging procedure for your team • Ensure you have the support helpdesk contact details of your software provider/Shared Infrastructure Provider (SIP) for support • Log all software issues with your software/SIP provider – not the JSE • Log all queries confirmed to be JSE issues with JSE Client Service Centre (CSC) - via email to CustomerSupport@jse.co.za or telephone +27 (11) 520 7777 • During this early deployment period when reporting issues to JSE provide the following details: • Market affected in subject line – EDM or FXM • Issue category in subject line e.g. Reference Data, Connectivity to Trading, Connectivity to RTC, NLMD, etc • Firm name and contact of person logging the issue 10 • Description of issue/query
Agenda • ITaC High Level Timeline and Key Dates • Early Deployment Support Model Update • Go live cutover, Deployment & Support • High Level Business Continuity Scenario Planning • Client Forum Topics • Questions 11
26 April to 29 April – ITaC Go Live When • Activities pertaining to Go live commence on 26 April and will largely be completed on 27 April, with some completing during batch run on 29 April • All JSE markets closing earlier on 26 April 2019 (except Bond ETP) What • Positions and collateral balances data take-on as at close of business 26 April • Final client account take on (client accounts loaded in Nutron from 23-26 Apr) • Decommissioning of EDM and FXM Derivatives markets • Final deployment of ITaC changes to production systems • Member (Trading and Clearing) data take-on verification and signoff • Client connectivity tests (live connectivity tests) to all ITaC Services • Trading and Market Data • Real-Time Clearing (RTC) • Information Delivery Portal (IDP) 12
Overall Go-live Weekend - 26 to 29 April 2019 Thurs Fri Sat Sun Mon 25 26 27 Cut-over continues… 28 29 ~6am publish FINAL CSV files, 06h00 Technical support mapping spreadsheet and EDM All Markets Trading Schedules & FXM Friday EOD Closing Price on site: adjusted spreadsheet TMs, CMs, SWPs, SIPs & Info Subscribers. Should have JSE BACKUPS proved ~15h00 Notice on Go/No 06h00 All Technical Go Decision 09h00 – 12h00 Interfaces Logged In PRODUCTION SIPs & Directly connected TMs connectivity to Login to Trading & RTC and align your SIP and the All markets closing earlier - 07h45 All TM and CM data to JSE JSE see Notice 104B business users logged in e.g. Traders 09h00 – 12h00 MUST login to CMs Login to Trading & RTC and Normal Market Start their new front- align data to JSE for all JSE Markets as per ~ 16h30 Derivative Market end to confirm batches and EOD balancing Trading & RTC schedules 12h00 – 15h00 credentials in CM Data verification and place Business Users Onsite connectivity signoff to JSE ~18h00 Other JSE services 12h00 – 15h00 normal batch TM Data verification and Business Users Onsite connectivity signoff to JSE JSE BACKUPS JSE Nutron EDM and FXM Decommissioning activities ~18h00 start cut-over and commence data migration take-on Service Hotline All times SAST and activities for ITaC JSE Go Live completion 13 are approx. confirmation to clients
Trading Member Activities - 26 to 29 April 2019 Thurs Fri Sat Sun Mon 25 26 27 JSE Cut-over continues… 28 29 ~6am publish FINAL CSV files, All Markets Trading Schedules mapping spreadsheet and EDM adjusted & FXM Friday EOD Closing Price Latest 06h00 Technical spreadsheet support on site. ~15h00 Notice on Go/No Go All TMs’ Technical interfaces Should have Decision 9h00 – 12h00 logged in proved SIPs & Directly connected TMs Login PRODUCTION All markets closing earlier - see to Trading and RTC and align data to connectivity to Notice 104B JSE Latest 07h45 All Traders your SIP and the logged in JSE ~16h00 Note your Hold Over 12h00 – 12h30 e.g. Traders orders Traders login & prove connectivity Traders and Business Users Onsite MUST login to to new Trading Front-end and give their new front- signoff to JSE end to confirm 16h30 - 18h30 – NO TRANSACTION DATA needed 08h00 - FXM & EDM credentials in Perform API/Nutron Trade Reporting Start place Downloads (used for data verification on 12h30 – 15h00 08h15 – 08h30 27 Apr) TM Data verification of account and EDM Open Auction positions & signoff to JSE 08h30 ~16h30 – 18h30 JSE Nutron EDM and FXM EDM Continuous Trading Start JSE Derivative Market batches Decommissioning activities and EOD balancing commence 09h00 All times Service Hotline FXM Continuous Trading Start SAST and are ~18h30 TMs can start internal JSE go live completion confirmation approx. deployment activities for ITaC to clients 14
Clearing Member Activities - 26 to 29 April 2019 Thurs Fri Sat Sun Mon Cut-over continues… 25 26 27 ~6am publish FINAL CSV files, 28 29 All Markets Trading Schedules mapping spreadsheet and EDM 06h00 Technical support adjusted & FXM Friday EOD Closing Price on site spreadsheet ~15h00 Notice on Go/No Go 06h00 All Technical Decision 09h00 CMs clean out activities RTC on 26 Apr Interfaces Logged In Should have proved All markets closing earlier - see PRODUCTION 09h00 - CMs Login to Trading & 07h45 All GCMS business users Notice 104B connectivity to RTC and align data to JSE logged in the JSE 16h30-18h30 Perform e.g. Users MUST ~09h30 – Run EOD 26 Apr ALL TICKS ~07h30 26 Apr Settlement API/Nutron Downloads login to GCMS to (data verification on 27 Apr) no BALANCING confirm 09h45 – Run Mkt rates, CM Business Users Onsite credentials in Positions & settlement take-on place ~16h30 – 18h30 Derivative ~11h00 – CM take on scripts other Market batches and EOD SEE DETAILED CHECKLIST 08h00 - FXM & EDM balancing Trade Reporting Start 12h00 – 15h00 ~18h30 Other JSE services CM Data verification and signoff to 08h15 – 08h30 normal batch JSE EDM Open Auction JSE Nutron EDM and FXM ~18h30 CMs start deployment Decommissioning activities 08h30 – EDM Continuous activities for ITaC commence Trading Start All times SAST and ~22h00 MTM and Spot Prices Communication 09h00 – FXM Continuous are approx. alignment between Nutron/ITaC JSE go live completion Trading Start 15 confirmation to clients
Member Data Verification Sign-off NB!! 27 Apr 2019 • On Saturday 27 April, Trading and Clearing Members must provide sign-off on the account, opening positions and collateral (margin) balances take-on performed by the JSE as part of the final ITaC go live weekend activities • This form needs to be signed and submitted to the JSE by the appropriate responsible representative(s) within the Trading or Clearing Member firm Note: All data verification queries need to be logged with your SIP and CSC and be resolved on Saturday, 27 April 2019 during the data verification period. Do not forget to submit sign-off sheets to JSE ASAP on 27 April Take-on data to be signed off includes: 1. Sub Accounts NB: To understand DATA 2. Client Accounts and Tripartites MIGRATION PROCESS AND TAKE-ON 3. Positions RULES 4. Cash accounts (Member cash accounts and foreign view the Guidance Note clients) ITaC Guidance Note on Data take-on 5. Additional margin setups for EDM and FXM.pdf 6. Cash collateral balances (Clearing Members only) 16
Trading and Clearing Member Sign-off NAME OF TRADING / CLEARING MEMBER: NAME OF AUTHORISED REPRESENTATIVE: DESIGNATION OF REPRESENTATIVE: DATE: / / 2019 Click here SIGNATURE: to download DATA TO BE COMMENTS (IF Signoff sheet VERIFICATION BY DESCRIPTION VERIFIED VERIFIED NECESSARY) Cash Collateral Clearing Members Verify cash collateral balances Balances Only at a member and client level Trading and Verify position take-on at Positions Click and Return Clearing Members member and client level completed Verify take-on of position signoff Position Trading and accounts including member Sheet to Accounts Clearing Members ITaC@jse.co.za and client sub accounts Trading and Clients Verify member client take-on Clearing Members Tripartite Trading and Verify tripartite take-on Agreements Clearing Members Cash Accounts Verify cash accounts loaded Trading and (Member and for members and member Clearing Members Foreign Clients) clients Additional Trading and Verify any additional margin Margin Setup Clearing Members requirements 17
Live Information Subscriber Activities - 26 to 29 April 2019 Thurs Fri Sat Sun Mon 25 26 27 JSE Cut-over continues… 28 29 ~6am publish FINAL CSV files, All Markets Trading Schedules mapping spreadsheet and EDM adjusted & FXM Friday EOD Closing Price Latest 06h00 Technical spreadsheet support on site. Should have All Live Info Subscribers proved ~15h00 Notice on Go/No Go confirm receipt of start of PRODUCTION Decision day reference data receipt connectivity to 12h00 – 15h00 and heartbeats your SIP and the Live Info Subscribers login & prove All markets closing earlier - see multicast heartbeats only and JSE Notice 104B REPLAY/RECOVERY connectivity – e.g. Real-time NO TRANSACTION DATA needed Live Info Subscribers Onsite Info subscribers MUST confirm multicast data 12h00 – 15h00 flow and if Live Info Subscribers possible login to Verify reference Data & previous REPLAY/ day’s closing prices as at close of RECOVERY business Friday 26 April has been converted into ITaC (including 08h00 - FXM & EDM services ~16h30 – 18h30 contract codes) Trade Reporting Start JSE Derivative Market batches and EOD balancing 08h15 – 08h30 JSE Nutron EDM and FXM EDM Open Auction Decommissioning activities commence 08h30 – EDM Continuous ~18h30 Real-time info subscribers can start internal Trading Start All times SAST Service Hotline and are approx. deployment activities for ITaC JSE go live completion confirmation 09h00 – FXM Continuous 18 to clients Trading Start
Non-Live Information Subscriber Checklist • Non-Live Information Subscribers • Verify reference data (as at close of business on Friday, 26 April 2019) has been correctly converted into ITaC - this verification should include Contract Codes • JSE will provide details on final data record subscription set in week of 15 April • Verify back to JSE in that week that the data record subscription set is correct for production • Verify in week of 15 April that access to the new NLMD production folder is working • On weekend of go-live, verify that all new/changed data file processing routines are in place to point to new Edxx.zip data files via new production folder and not to current website reports/files and/or current data records • For subscribers that process current IRC data records for Interest Rate Derivatives data, verify that these routines will continue to process current IR.zip data file but excluding Currency Derivatives data 19
Summary Production Service Schedule Start Of Trading Opening Auction Call Continuous Trading Post Close EDM 07:00 - 08:15 08:15 - 08:30 08:30 - 17:30 17:30 - 18:30 FXM 07:00 - 09:00 09:00 - 17:00 17:00 - 18:30 EDM Trade Reporting 08:00 – 18:30 FXM Trade Reporting 08:00 – 18:30 Note: ITaC SLA’s post go live during the EDM Deal Mgmt 08:00 – 18:30 bedding down FXM Deal Mgmt 08:00 – 18:30 period may RTC EOD not be met From 18:30 onwards due to RTC CM Balancing 1 18:50 additional RTC CM Balancing 2 19:20 manual verification Post EOD 22:00 steps being included EDM & FXM Derivatives 20:30 (see detailed specs for all SLAs per record type) NLMD records Client CSV and Trader ID ~22:30 files 20
Go live Reminders STAY INFORMED: Subscribe to the GO LIVE communication contact groups • URGENT: In preparation for go live – kindly confirm all required contact details with your buddy ASAP: 1. Daily Production Operational Contacts 2. ITaC Project Contact (Responsible Officer, Primary Officer, Project Manager) 3. Senior Escalation Contact MONITOR GO LIVE STATUS: Communication updates via this link and key updates via SMS • https://www.jse.co.za/services/technologies/market-communications ALL DOCUMENTATION: Available on the ITaC webpage • https://www.jse.co.za/services/itac#OtherDocumentation • Data verification signoff sheet • Instrument Mapping Spreadsheets • Derivatives instrument closing price file (as at COB Fri, 26 April 2019) 21
First Line Support Client Front-end SIP / SWP YES Log call with connectivity or Investigate your SIP / SW functional issue - need to Provider SIP/SWP escalate? escalate to JSE CSC NO Apply corrective JSE actions Logged Apply corrective actions ticket Apply corrective actions 1st Line Support - Shared Infrastructure Provider (SIP) or Software Provider (SWP) • Contact your SIP and/or SWP first to report the issue encountered • Your service provider will trouble shoot and investigate and if necessary escalate/log a call with the JSE CSC 1st Line Support – JSE Client Service Centre (CSC) • Contact us on CustomerSupport@jse.co.za or +27 11 520 7777 • NOTE Clearing Members: - issues with balancing need to be directed to ClearOps as per standard logging process 22
Agenda • ITaC High Level Timeline and Key Dates • Early Deployment Support Model Update • Go live cutover, Deployment & Support • High Level Business Continuity Scenario Planning • Client Forum Topics • Questions 23
High Level Business Continuity Scenario Planning Trading System Market Data Real-Time Clearing Incorrect Prices Clearing Members Other * Not available or Clearing Member * Real Time on T after EOD has trades not feeding not able to connect * Not available market data not started Stressed prices into RTC and receive all RTC to entire market being published by but before EOD file not available - before start of messages on JSE complete trading current business day * Real Time * Not available or EOD – JSE and CMs on T after EOD Client CSV files * Some TMs market data not trades not feeding not balancing complete incorrect for cannot access being received by into RTC - during (Detailed processes Instruments some clients trading agreed with CMs) Not available or Client CSV files trades not feeding on T+1 incorrect for into RTC - during Traders EOD process * Scenarios shaded in Yellow may potentially result in a Trading market halt or a delay in market opening • Market guarantee principles will be used to assess extent of impacted users • Resolve cause and communicate as per production process • Trading sessions will be extended if necessary • Relevant Advisory committees will be consulted 24
Agenda • ITaC High Level Timeline and Key Dates • Early Deployment Support Model Update • Go live cutover, Deployment & Support • High Level Business Continuity Scenario Planning • Client Forum Topics • Questions 25
Client Forum Sessions – Draft Agenda Date Session Topics for Discussion 24 April 2019 • Final Go Live Briefing 26
APPENDIX • Appendix A • Daily trading life cycle • EDM System reminders • FXM System Reminders • Clearing EOD process 27
Daily Trading Lifecycle Timeline of a trading day Publish Client Reference Data 20:30 - Files to IDP Application Publish Client Reference Start up Applications 18:30 - Processes Data Files to IDP Market Shutdown (Contingency) Close (Clients will Start up 06:15 - 06:30 - Trade Reporting Operational Market get Trading Day Start disconnected Processes Open 05:15 - from Start of Opening Continuous Post Users can 20:00 - Gateways) Trading Auction Trading Close login Operational Day End 23:00 05:00 06:00 07:00 08:00 18:00 19:00 20:00 22:30 23:30 04:30 08:30 17:30 20:30 (t) (t-1) (t) End of Trading Intraday Market Activities • Trading through Day Start of Day • On book trading (enter colocation • End of Day • Establish amend and delete orders) • Market Data and dissemination Connection • Reported trading (off- Statistics files (IDP) and Login book trading) • Drop Copy • Log out • RFQs • Post Trade of Trades • Disconnection • Quotes • Trade Cancellation and from gateways • Implied orders corrections • Create Instruments • Volatility Auctions 28
EDM Trading System Reminders 1. Trading Sessions • New “Start of Trading” session • Opening Auction extended by 5 min 2. Order Types • Enabled for Go Live: Limit Orders and Stop Limit Orders • Disabled for Go Live: Market Orders, Stop Orders, Market if Touched and Market to Limit orders 3. Trade Types • AT (On Book) – Automated Trade • UT (On Book) – Uncrossing Trade • NT (Off Book) – Negotiated Trade • SR (Off Book) – Strategy Trade • RT (Off Book) – Roll Trade • CD (Off Book) – CFD Trade 4. Circuit Breaker Levels triggering volatility auctions – On Book • Index Futures: 5% (Static); 1% (Dynamic) • SSFs: 8% (Static); 4% (Dynamic) 29
EDM Trading System Reminders (cont.) 5. Price Bands – Off Book • Price Band: 4% • The price bands do not limit the matching of Off Book trades that may breach the thresholds set • Trading Members and Clearing Members involved will be notified via a flag on the trade message if the price band has been breached. 6. Implied Order Creation • Enabled for Go Live: Implied “In” and “Out” • Disabled for Go Live; Implied “Across” 7. Published volatility on off book SSF and Index Option trades • Thresholds no longer applicable as all trade information (including the volatilities) is published via the trading market data gateways. Nutron Decommissioning • EDM will no longer be accessible on Nutron post ITaC go live on 8 April 2019 • Day 1: Members will still be able to log into Nutron but will not be able to perform any trading functions i.e. will only be able to access download files applicable for the previous trading day (Print/Transfer) • Day 2: Members will still be able to log into Nutron, but will not be able to access 30 or download any of the files, via the print/transfer functionality
FXM Trading System Reminders 1. Trading Sessions • New “Start of Trading” session • 07h00 – 08h00 - View open orders, view expired orders • 08h00 – 18h30: Trade reporting • Extended closing time of the deal management and trade reporting session to 18h30 2. Order Types • Enabled for Go Live: Limit Orders and Stop Limit Orders 3. Trade Types • AT (On Book) – Automated Trade • NT (Off Book) – Negotiated Trade • SR (Off Book) – Strategy Trade • RT (Off Book) – Roll Trade 4. Price Bands – On Book • This is the tolerance defined as a percentage in relation to the Static Reference Price (previous days closing price) • These limit entry of an order (order rejected) as well as an amended order that may breach the threshold that has been set in the trading system 31 • Price Band: 8%
FXM Trading System Reminders (cont.) 5. Price Bands – Off Book • Price Band: 4% • The price bands do not limit the matching of Off Book trades that may breach the thresholds set • Trading Members and Clearing Members involved will be notified via a flag on the trade message if the price band has been breached. • Trades will be accepted and Clearing Member notified 6. Implied Order Creation • Enabled for Go Live: Implied “In” and “Out” • Disabled for Go Live; Implied “Across” (across different calendar spreads) Nutron Decommissioning • The Currency Derivatives Market will no longer be accessible on Nutron post ITaC go live on 8 April 2019 • Day 1: Members will still be able to log into Nutron but will not be able to perform any trading functions i.e. will only be able to access download files applicable for the previous trading day (Print/Transfer) • Day 2: Members will still be able to log into Nutron, but will not be able to access or download any of the files, via the print/transfer functionality 32
Clearing EOD Processes EOD processes and timings RTC RTC Clearing EOD Post-EOD SoD VIS SoD EOD Roll Net Reference Business payment Data Day and EDM, FXD (RTC) instructions updates, RTC CM Bal CM Bal (all Transfers available 1 2 markets) and CAs for logon 07h30 18h10-28 18h30 18h45 18h50 19h20 19h30 06h00 22h00 Deal Closing Daily Mgmt Prices incl. Daily Account CM Balancing 1: Closing contracts - IM, AM, VM, Dividends, Funding Interest End Account Summary Prices created in Summary Booking CM Balancing 2: published reporting Fees, - Booking Fees, Commissions, Risk Fees on RTC period Comms (monthly); Net payments for IRD and CDM also published at CM Bal 2 IRD, CDM (Nuclears) Net payments for IRD and CDM feed into RTC NB: Above times are indicative and exclude time for troubleshooting in the EoD - IRD event JSE and Clearing Members do not reconcile at CM Balancing 1 and 2. EoD - CDM These are not SLA times. 33
Questions? Please refer all queries to the JSE Client Service Centre (CSC) CustomerSupport@jse.co.za +27 11 520 7777 34
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