Installation, Operation and Maintenance Guide - Dolphin Solutions
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DS800
DOLPHIN SOAP CARTRIDGE
MULTIFEED FOAM SYSTEM
Installation, Operation and Maintenance Guide
Guide created July 2019 : Revision B
PRODUCT CODES
› DS800 Multifeed Soap System
› DS800-Pipework Pipework & Fittings Pack – Order 1 per dispenser
› Dispensers not included - order separately
01424 202224 D O L P H I N S O L U T I O N S . C O. U K
CON TE N TS
› Pack Contents 3
› Install – Quick Star t Guide 4
› Install – Impor tant Notes 5
› Install – Example Set-Ups 6
› Operations & Maintenance 8
› Troubleshooting 9
› Warranty, Compliance & Cer tification 11
2 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
PACK CON TE N TS
1 x WALL MOUNTED
MULTIFEED SYSTEM
Fasteners included
Requires clearance
to replace car tridge
400 139 139
1 •
2 •
500
3 •
Description Additional information
4 • 1 Back Plate Variety of fixing holes
2 3.5 Litre Refill Consumable item 1 x complimentary
Car tridge car tridge supplied
3 Valved Used to remove and replace car tridge
5 • Connector from the system
4 Level Visual indication of soap level to
Indicator Pipe inform when car tridge needs replacing
5 2 Litre Continues supply to dispensers while
• Reservoir car tridge is empty and awaiting
(Fixed) replacement
6 Isolation For isolation of soap supply to
6 Valve dispensers
1 x VE N T P I P E 1x P IP EWORK /
Placed at end of dispenser run FITTIN GS PAC K
1 pack per soap dispenser
1 x 900mm Length Pipe
1 x 10mm Equal Tee Connector
1 x 10-8mm Straight Reducer
4 x 10mm Pipe Clips
3 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
Key
IN STALL QUI C K STA RT GUIDE P = Pump
C = Compressor
= Soap flow
t
STEP 1 STEP 2 STEP 3 STEP 4
SELECT POSITION FIX MULTIFEED FIX PIPEWORK FIX VENT PIPE
Select position for multifeed Mount multifeed system Use pipework and fittings Install vent pipe ver tically at
system ensuring facility staff onto flat wall using the to create a straight and the end of the run. Ensure
will have unobstructed fixing holes and slots horizontal run past all top is higher than multifeed
access for regular car tridge provided. dispensers. Breakoff to each system to avoid overflow.
replacement. dispenser using tee fittings.
EXAM P LE 1
SYSTE M P LAC E D C C C
BELOW D I S P E N S E R S
› Ensure pumps are installed
below system and foaming
compressors are placed
directly next to dispensers
P P P
t t t
STEPS 1 - 2 STEP 3 STEP 4
t t t
EXAM P LE 2
SYSTE M P LAC E D
ABOV E D I S P E N S E RS
› Ensure foaming
compressors are placed
directly next to dispensers
P P P
C C C
4 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
IN STALL IM P ORTA N T N OTES
SUP P LY DIREC TI ON EASE OF AC C ESS
› Soap supply can feed left or right from multifeed system. › Ensure facility staff will have unobstructed access to
Move supplied red plug to block direction not in use. multifeed system being mindful they will need to access
the system regularly to replace the car tridge.
P USH FITTIN GS 10-8m m REDUC ER
› Push pipe all the way in to avoid leaks. Pull to check the › 10-8mm reducer can be used to step down pipe size
pipe is secure. dependent on input diameter of selected dispensers.
› Keep fittings and pipework clean and scratch free. › If required, push the reducer into the 10mm equal tee
› Avoid angled cuts or distor tion by cutting with pipe cutters. fitting at the breakoff point to each dispenser.
PP
PP
PP
PP
STRA IGHT P IP EWORK C OM P RESSOR & P UM P
› It is vital to install pipework straight as undulations will trap › Compressor (C) mixes air with soap to create foam soap.
air reducing efficiency and function. For best results, place compressor as close to the dispenser
› Use pipe clips provided or a metal cable tray. as possible.
› A slight upwards gradient towards the vent pipe is › Place Pump (P) below car tridge to reduce work load on the
acceptable and can help air escape. pump and increase its lifespan.
C
P
P
P
P
SOAP TY P E C OM PATI B LE DI SP EN SERS
› Foam refill soap car tridges must be purchased from an › Panel mounted: BCL632F
authorised supplier. › Counter mounted: BC633F
› Contact Dolphin for information. › Behind mirror : BCZ1596
5 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
Key
IN STALL EX A M P LE SET-UP S P = Pump
C = Compressor
01
Multifeed System Behind Mirror
System behind mirror
Automatic dispensers
P
C
Behind mirror dispensers
02
Multifeed System Behind Mirror
System behind mirror
Automatic dispensers
P
Panel mounted dispensers
C
03
Multifeed System Behind Mirror
System behind mirror
Automatic dispensers
P
Counter mounted dispensers
C
04
Multifeed System Behind Mirror
System behind mirror
Manual dispensers
Panel mounted dispensers
6 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
Key
IN STALL EX A M P LE SET-UP S P = Pump
C = Compressor
05
Multifeed System Under Counter C
System under counter
Automatic dispensers
P
Counter mounted dispensers
06
Multifeed System Under Counter
C
System under counter
Automatic dispensers
Panel mounted dispensers P
07
Multifeed System Under Counter
System under counter
Manual dispensers
Counter mounted dispensers
08
Multifeed System Under Counter
System under counter
Manual dispensers
Panel mounted dispensers
7 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
OPE RATION S AN D MAIN TE N AN CE
C HEC K SOAP LEVEL ORDER M ORE SOAP
› Level indicator pipe provides visual indication of soap › Foam refi ll soap car tridges must be purchased
level to inform when car tridge requires replacement. from an authorised supplier.
› Contact Dolphin for information.
Full
WEB dolphinsolutions.co.uk
Replace car tridge
TEL +44 (0) 1424 202 224
within this range
FAX +44 (0) 1424 205 200
Empty
REP LAC E C A RTRI DGE C LEAN C ON N EC TOR
› Instructions to replace refi ll car tridge below. › Connector can require cleaning after time to
› These instructions are also printed on each individual remove build up of soap residue.
car tridge. › To clean, disconnect from car tridge and submerge
in a cup of warm water. Dr y and reconnect.
01 › Disconnect empty box by
pressing firmly on button
and pulling downwards
02 › Slide refill off bracket and
recycle cardboard box and C LEAN THE SY STEM
ramp › When cleaning the outside of the system do not use
steel wool or cleaning agents containing alcohol, acid, or
abrasives. These substances could damage the surface of
› Pull out spout from inside the system or react with materials used inside causing
03
new refi ll, remove foil seal leaks.
and slide into bracket › For surface cleaning use only soap and water and wipe
dr y with a clean cloth. When cleaning around the system
ensure it is protected from any splattering of harsh
› Push connector firmly cleansers.
04
onto refi ll spout › The sealed multifeed system and pipework will not
require any internal flushing.
› Click indicates successful
C LEAN DI SP EN SERS
05
› See technical documents on specifi c dispensers for
connection
CLICK
information on maintenance and cleaning.
8 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
TROUB LE SHOOTIN G
For accurate troubleshooting on individual soap dispensers seek the guide for that specifi c model via dolphin.co.uk.
For troubleshooting on the car tridge multifeed system and adjoining pipework see below.
Assumption is made that there are no issues with individual soap dispensers.
P ROB LEM SY M P TOM S C AUSE SOLUTI ON
› LEAK AT A PUSH Connector has tension on it / Pressure compromising the Reconfi gure pipework to
CONNECTOR pipework is not level as it integrity of the joint. release tension. A cable tray
FITTING enters connector. is the best way to keep
pipework straight and level.
Connector has no tension on Pipe not fully inser ted into Ensure pipework is fully
it and all pipework enters connector. Seal not made. inser ted into connectors.
parallel. Pull to check.
Dir t compromising joint Remove pipe from connector
integrity. Seal not made. and clean. If damaged
replace/re-cut pipe.
Angled cut comprising joint Remove pipe from
integrity. Seal not made. connector and re-cut.
› LEAK UNDER Soap leaking around Valved connector is not fully Disconnect connector, ensure
MULTIFEED connector. coupled with car tridge spout. car tridge spout is slid
SYSTEM correctly into bracket, then
firmly reconnect. Click
indicates successful
connection.
Soap has built up around Clean valved connector
connector during car tridge following instructions in the
replacements. maintenance section.
Soap leaking under Reser voir bag has been Request ser vice visit by
reser voir. damaged. Dolphin engineer to replace
reser voir bag.
››
9 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.uk
TROUB LE SHOOTIN G
For accurate troubleshooting on individual soap dispensers seek the guide for that specifi c model via dolphin.co.uk.
For troubleshooting on the car tridge multifeed system and adjoining pipework see below.
Assumption is made that there are no issues with individual soap dispensers.
P ROB LEM SY M P TOM S C AUSE SOLUTI ON
› NO FLOW OF When automatic dispensers System has run out of soap Replace car tridge and bleed
SOAP TO DISPENSERS are triggered, no soap is and car tridge is empty. dispensers if air has entered.
dispensed.
Valved connector is not Disconnect connector, ensure
When manual pumps fully coupled with car tridge car tridge spout is slid
depressed, no soap is spout. correctly into bracket, then
dispensed. firmly reconnect. Click
indicates successful
Assumption: connection.
No issue with actual
dispensers. Reser voir isolation valve is Turn blue handle so it is
All pipework connections are closed. (Blue handle is parallel with pipework and
free of leaks perpendicular to pipework) front of reser voir.
Soap has not been bled all Bleed the system.
the way to dispensers.
For automatic dispensers
use the refi ll button to prime
the dispensers.
For manual dispensers pump
until soap is dispensed.
10 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.ukWARRAN TY, COM P LIAN CE & CE RTIFICATION
WARRA N TY W ELL C OM P LI AN C E
Dolphin warrants that its products will be free of defects in The DS800 used in conjunction with compatible foam soap
material and workmanship during normal use for one year dispensers meets the requirements outlined in WELL v2
from the date the product is purchased. 2018 by IWBI (International WELL building Institute)
If a defect is found in normal use, Dolphin will, at its Section
discretion, repair, provide a replacement par t or product, or Water, W08 Handwashing, Par t 2A
make appropriate adjustments. Damage caused by accident,
misuse, or abuse is not covered by this warranty. Improper WELL is a building standard with an aim to improve global
care and cleaning will void the warranty. Proof of purchase health by transforming the spaces where people spend their
(original sales receipt) must be provided to Dolphin with all lives. Research and evidence based.
warranty claims.
By using sealed soap car tridges in the DS800, the risk
Dolphin is not responsible for labour charges, installation, or of bacterial contamination is dramatically reduced creating a
other incidental or consequential costs other than those more hygienic washroom compared to those using bulk fill
noted above. In no event shall the liability of Dolphin exceed top up containers.
the purchase price of the product.
If you believe that you have a warranty claim, contact your
Dolphin Distributor, Dealer or Plumbing Contractor. Please be
sure to provide all per tinent information regarding your claim, PATEN T P EN DI N G
including a complete description of the problem, the product,
model number, the date the product was purchased, from Pending UK Patent Application
whom the product was purchased and the installation date. No. 1314060.3
Also include your original invoice.
DOLPHIN AND/OR SELLER DISCLAIM ANY LIABILITY FOR
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty excludes product damage due to installation
error, incorrect maintenance, wear and tear, batter y, product
abuse, or product misuse, whether performed by a contractor,
ser vice company, or the consumer.
11 DS800 Installation, Operation and Maintenance Guide www.dolphinsolutions.co.ukDolphin Solutions
Southpoint, Compass Park, Bodiam, Robertsbridge TN32 5BS
Tel: 01424 202224
Fax: 01424 205200
www: dolphinsolutions.co.uk
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