In this issue... Caring Lisa donates her hair - Plane sailing for fearless Funeral Arranger - Funeral Partners Corporate
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Issue 8 | Winter 2020
in the community with Funeral Partners
Plane sailing for fearless
Funeral Arranger
PAGE 16
Caring Lisa
donates her hair
PAGE 9
In this issue...
Funeral Partners invests
in Northern Ireland and Horses fan
PAGE 4 PAGE 6
Sam Kershaw Two hundred funeral homes
and growing across UK
Chief Executive Officer
Two years ago, Sam Kershaw took over as Chief Executive Funeral Partners has established a
Officer of Funeral Partners, having joined the business in new Northern Ireland region with professionalism and personal
2016 as Chief Operating Officer. Sam has over 35 years’ its most significant acquisition for care to their communities.”
experience in the funeral profession, having worked his way four years bringing its total number Funeral Partners now has more
up from Trainee Funeral Director to senior management. of funeral homes across the UK to than 50 funeral homes in Greater
“
more than 200. London, 23 in Birmingham, 12 in
Manchester and over 50 funeral
“
Eighteen respected funeral homes in homes across Kent, Surrey,
In late 2019 we were delighted to and have excellent reputations for Northern Ireland joined the Funeral Berkshire and Hampshire.
welcome a number of Northern
Ireland’s oldest and most respected
serving their local communities.
Funeral Partners has Partners network in November, as it
In the last two years, it has also
expanded beyond the UK mainland for
family funeral businesses into the Growth through acquisition remains continued to invest in its the first time.
established a new Merseyside
region and grown its presence
businesses, protecting their
Funeral Partners network. one of our key priorities and, as many
In December, two established family in Scotland, North East England
of the relationships with potential
heritage and traditions of
businesses in Berkshire and Merseyside and Yorkshire.
The acquisition of the 18 funeral partners exist locally, any of our funeral
also chose to join Funeral Partners, which
homes within Funeral Services professionals can contact their manager,
high -quality service.
In Merseyside, the newest
Northern Ireland (FSNI) was our our Mergers and Acquisitions team or
now maintains the heritage of more than
100 different family businesses.
member of the Funeral Partners family, How Funeral Partners
largest acquisition for over four years indeed myself about any reputable firms Frank Dooley & Son has seen three invests in its businesses
and enabled us to establish our new that may be interested in talking to us. Miles and Daughters, established 20 generations of the Dooley family building
Northern Ireland region. support local causes. You can read years ago by experienced Funeral up its enviable reputation for high-quality Two years after 50-year-old Yorkshire
Despite a challenging year for the about their work in this issue of Life Director Adam Miles, operates six funeral service. Kieron Dooley and his sisters family funeral business John Blenkiron &
Further investment will be required profession, Funeral Partners has in the community. I would also like to homes in Reading, Wokingham. Twyford, Karen and Fiona will remain with the Sons joined Funeral Partners, founder’s
including a review of marketing and continued to invest in its businesses, say a special thank you to colleagues Bracknell, Crowthorne and Maidenhead. business, helping it to grow as part of son James Blenkiron is proud that local
Funeral Partners. families receive the same trusted service.
a series of branch refurbishments as protecting their heritage and traditions who were on standby and had to work
Frank Dooley & Son, established in 1910,
we look to grow and enhance these of high-quality service. over the Christmas break, taking them James said: “Families don’t see any
has been run by three generations of the In Berkshire, Miles & Daughters Funeral
successful businesses and strengthen away from their own families at such a difference. Our family is still seen as the
Dooley family and operates four funeral Directors has chosen Funeral Partners to
the excellent service they provide to This tradition of serving the community special time. continue Adam Miles’ legacy, after he sadly face of the business. The people who have
homes in St Helens, Haydock and Widnes.
families. and maintaining key contacts was died in 2018. built up trust within the community are
very much in evidence in the run up to This magazine also highlights some Chief Executive Officer Sam Kershaw still here.”
Although FSNI has been in corporate Christmas as our branches organised of the changing traditions and said: “I am proud that these businesses Adam was raised in Wokingham, with
his family’s businesses serving the town Funeral Partners’ investment has been
ownership for many years, a number Memorial Services, collected and supplied innovations in funerals, particularly with such excellent reputations for high
for three generations. He worked in the positive, he said. “Soon after acquisition,
of former owners and family members hampers, Christmas trees and Advent the level of personalisation and standards, caring for the bereaved and
funeral profession for more than 30 years. they invested in our mortuary facilities
remain within the businesses and we calendars for those in need in their greater participation of family supporting the local community have
and we’ve recently received a new Jaguar
are talking to others about returning communities, as well as supporting a wide members and friends. However, the chosen to join us.
Sarah White, who had previously worked hearse and limousine.
to serve their communities once again. range of festive and fundraising events. heart of what we do remains the same,
“Families can be assured they will in caring roles, continues to manage the
providing care and professionalism“ continue to deliver the same efficiency, business. “It has been a huge benefit, enabling us to
“
As well as becoming the largest I am extremely grateful to our teams while offering the full range of continue our excellent service to families.”
funeral services provider in Northern who consistently go the extra mile to services our families require. Families can be assured they will continue to deliver the same James said he is also discussing
Ireland, we passed the landmark of
providing 200 funeral homes across efficiency, professionalism and personal care to their communities. opportunities to open new branches.
the UK, with more than 100 family
businesses in our network.
In this issue... Walker & Morrell Funeral Directors
in Tyne and Wear also became part of
04 Funeral Partners invests in Northern Ireland
Funeral Partners two years ago. Co-
In December, we also welcomed founder John Morrell’s son, Martin,
Berkshire-based Miles & Daughters enthused about Funeral Partners’
Funeral Directors and Frank Dooley 06 The changing face of funerals investment in new mortuary, refrigeration
and embalming suite facilities at their
& Son of Merseyside to our network.
Both high-quality family businesses Washington funeral home.
operate a number of funeral homes 08 Community pinboard
“This has helped to improved our care of
the deceased, Funeral Partners are really
committed to high standards of care,”
he said.
The UK’s third largest funeral business – www.funeralpartners.co.uk 3
H ouston & Williamson was founded in Belfast in 1900 by Archie
1900
- EST -
Houston & Williamson
Funeral Partners invests Funeral Directors, Belfast
Houston, with David (Davy) Williamson joining the business in 1923.
David’s son Archie Williamson followed in his father’s footsteps, joining the
in Northern Ireland business in 1947 and working there for more than 40 years.
Archie remained with the business as a consultant when it was sold into
corporate ownership and Funeral Arranger June McCandless, who joined
Houston & Williamson 30 years ago, said his father also used to keep in touch.
June is committed to local organisations and has helped children in local
schools with their reading for 15 years.
Eighteen respected funeral
She said she was 100% looking forward to working as part of Funeral
homes in Northern Ireland have Partners. “It will be like being family run again. Everybody I’ve met has
Laura Neill and June
become part of the high-quality McCandless at Houston
made me feel very comfortable, they are listening to the staff and are
& Williamson very friendly.” ■
Funeral Partners’ network as the
business expands beyond the UK
1890
- EST -
Bairds of Antrim Adair & Neely of
- EST -
1870
mainland for the first time.
Derry/Londonderry
F ourth generation Funeral Jon has never looked back since
Director Jon Baird, whose great joining his father in the business. “My
A
Chief Executive Officer Sam Kershaw said: aim is to uphold the name above the dair & Neely was formed by
“These 18 businesses have excellent d grandfather James founded Bairds
an door,” he said, “to support and advise the merger of two century-old
Irel of Antrim, has worked in the funeral
reputations in their local communities and N. people at a difficult time and help to
we look forward to working with the local business for more than 35 years. family funeral businesses more than
steer them in the right direction."
teams and investing in the businesses 25 years ago. The merged business
to ensure they continue to provide a caring and Established in the late nineteenth He welcomes becoming part of was managed by Wayne Glenn’s
professional service to local families in Belfast and century, the business was originally Funeral Partners: “I feel it’s a very
father Jack until his retirement.
across Northern Ireland.” a wine and spirit merchants positive step because Funeral
For more information about Funeral Partners Northern Ireland, contact: providing undertaking services. Jon’s Partners share our core values, Wayne joined his father over 20
Funeral Partners becomes the leading funeral julian.hodgkinson@funeralpartners.co.uk grandfather William Baird took over they understand that the families years ago, explaining: “I grew up with
provider in Northern Ireland. The funeral homes the funeral business with his brother we work with are the foundation the funeral business and saw the
include respected businesses in Antrim, Bangor, Any Funeral Directors considering selling their businesses should Francis, and Jon’s father James (Jim) of all funeral businesses and they caring nature of it. It’s so rewarding
Belfast, Carrickfergus, Derry/Londonderry, contact Funeral Partners Chief Executive Officer Sam Kershaw, email: Baird became the third generation to understand the importance of being that families are entrusting you to
Donaghadee, Dungannon, Glengormley, Holywood, sam.kershaw@funeralpartners.co.uk. serve the community of Antrim. part of the community.” ■ help them make important decisions
Larne, Newtownards and Portadown. at their lowest time.”
Wayne has welcomed becoming part
Joseph Poots & Son, Portadown
- EST -
1933
James Brown & Sons, Belfast 1904
- EST -
of the Funeral Partners network
as “like a breath of fresh air”. He
T hird generation Funeral
Director James Brown MBE,
in East Belfast led to him being awarded
the MBE in 2010.
In addition to its four funeral homes
in East Belfast and Dundonald, two
additional branches – in Dunmurry and
J oseph Poots opened his first
funeral home in Lurgan in 1933.
Originally he worked for the Belfast
Funeral Arranger Sharon Sloan joined
Joseph Poots & Son 15 years ago.
Sharon, who had been a youth leader at
continues working for Adair & Neely
and is enthusiastic about Funeral
Partners’ investment which includes
whose grandfather founded James James has welcomed becoming part of her church for many years, explained: “I refurbishing their offices.
Knockbreda - have become part of the Omnibus Company before establishing
Brown & Sons in 1904, has worked Funeral Partners, explaining: “I have been James Brown & Sons business. ■
really enjoy my job. Sometimes I’ve been
his own bus business in Lurgan. in tears with a family, but I know that Wayne said: “Funeral Partners are
in the profession for nearly 60 greatly encouraged
I’ve been able to help them through a dedicated funeral people and their
by Funeral Partners’
years and intends to continue. After the Government nationalised bus management team understands
willingness to engage difficult time.
routes, he opened a funeral home which the importance of traditional family
His grandfather initially worked for a with staff in Northern
quickly flourished. He added premises “I’m delighted we have become part of funerals.
coal merchant, saving up and working Ireland and to listen
in Portadown before also acquiring Funeral Partners, I already feel a rapport
his way up, buying a taxi, a wedding car to their views. “Funeral Partners have encouraged
TJ Hadden and Son undertakers. with them and they have been very good
and eventually a hearse. From there his
“I have every at explaining everything to us.” ■ us to be fully involved with the
funeral business began, with his four Joseph’s son Sam and daughter Maisie local community and local people,
sons – including James’ father – joining confidence that the
followed in his footsteps, with Sam to support the people who have
him in the business. already excellent
working there for over 60 years. supported us. We want to be back at
service which our
the heart of the community.”
James has always found the funeral staff provide to After more than 50 years in family
business fascinating and enjoys bereaved people will ownership, the business was sold in Wayne is heavily involved in local
be enhanced as a James Brown MBE (right)
working with and supporting so many 1987. Sam Poots continued to play an football, as Chairman of the North
with Sam Kershaw, Funeral
different people. His Chairmanship of result of the change Partners' CEO active role and his daughter’s husband
Sharon Sloan
West Junior League. ■
two major urban regeneration projects of ownership.” worked for the business for 38 years.
4 5
INNOVATION
AND INSPIRATION:
THE CHANGING
FACE OF FUNERALS The Manor Barn near Stonehenge
can be used as a funeral venue
Funerals were once steeped in tradition and formality, but many
conventions have changed in recent times. From transport and
coffins to where services take place, the industry has seen plenty
▶ Becky Perry, Funeral Director at Chris White
Funeral Directors, often has to innovate when
of innovation to give personalised send-offs to loved ones. planning funerals in her branch’s rural area around
Salisbury. She explained: “There aren’t many
venues to choose from, and restrictions on music
and decorations in religious buildings make some
▶ Wendy Tolley, Funeral Arranger families desperate for alternatives.”
The Chris White team in alternative suits to the traditional black livery
at Roy Quinton Funeral Directors
in Walsall, West Midlands, got Becky arranges wakes in The Dog Using barns like The Dog and Gun Inn White, said: “Our newly-developed service
the idea to use a three-wheeled and Gun Inn in the centre of town. and the Manor Barn, near Stonehenge, chapel has enriched the facilities we can
Reliant Robin as a hearse when Its adjacent barn makes it a popular as funeral venues is rising in popularity. offer families.
asking a family about their loved choice. She went a step further when a Becky said: “Word got around quickly,
one’s personality. She said: “It family asked for an accessible funeral and people often go away saying ‘I want a “We were finding more families didn’t want
turned out the lady was a big that wasn’t in a church. service like that’.” to attend cremation or burial services but still
fan of the TV show Only Fools wanted a formal ceremony to say goodbye.”
and Horses, in which the main Becky said: “We know the owner well After recently arranging a beautiful
characters famously drove around so I thought, why not hold the funeral candle-lit service, the branch has also Chris White’s chapel usually serves
in a bright yellow Reliant Robin.” in the barn?” been offering early-evening funerals. as separate arrangement and viewing
Wendy Chris White can also offer intimate and rooms, but can be seamlessly combined,
It clearly wasn’t far-fetched, as Wendy described: The barn has plenty of space and as innovative funerals in their own chapel accommodating 20 people.
found a company called Only Fools and “Guests a private venue, few restrictions. of rest.
Hearses that did exactly what its name said how apt the Becky described: “We’ve had bunting, Amy said: “We have received very positive
suggests. She said: “Their vehicles even hearse was and even message boards, drinks from the inn’s Their chapel of rest in Salisbury has feedback. Facilitating a farewell to loved
had the show’s ‘Trotters’ logo on the when making our way into the bar, all sorts of ideas to personalise recently been refurbished because of its ones in a familiar and relaxing environment
side. They were fantastic.” service, they couldn’t stop giggling. send-offs.” growing popularity as a funeral venue. is something very special, and I am proud to
a wheeler dealer, so I mentioned the
It’s just what the family wanted.” Amy Newman, Funeral Director at Chris offer our community that opportunity.”
The family didn’t tell their guests about Reliant Robin hearse and they were over
the plan, so when a Reliant Robin The hearse was such a hit that Wendy the moon about it.
wobbled up the road to the service suggested it again to another family.
“Again, they didn’t tell their guests on
▶ Payne & Sons Funeral Directors in Eastbourne also
everyone started laughing. She said: “Their loved one was a bit of arranges services regularly in its chapels of rest.
the day and the reaction was superb.”
The building used to be a cinema dating back before World War Two,
so it generates a lot of interest.
▶ Coffin manufacturer JC Atkinson, friends can write their own
which supplies Funeral Partners, messages straight onto it?” Lee Howard, Area Development Manager described: “They’re
noticed many people interact with incredibly intimate services and can really be tailored to the
coffins to pay their final respects, This spawned the Pathway Coffin, families’ desires. We invite the families to an in-depth tour of the
such as by touching and laying featuring a whiteboard, blackboard or chapel of rest ahead of the funeral.
objects on them. This made them both for families and guests to write or
consider how coffins could be draw on. The idea was presented at the "We create custom presentations with their photos to be projected
designed to accommodate such National Funeral Exhibition and proved during the service, which families enjoy watching."
a connection. Marketing manager very popular, as Jamie explained:
Jamie Luckley explained: “We “Lots of people were walking up to The option has become so popular that Payne & Sons now sees 40%
ultimately wanted to give the the coffin, touching it and writing of its funerals carried out in their chapels of rest. Lee described: “No
opportunity for friends and family messages on it.” other local funeral directors have the facilities to hold these services,
to collaborate in the so we get a lot of interest.”
coffin’s design.” The Pathway Coffin is now one of JC
Atkinson’s best-selling picture coffins. Despite the demand, Payne & Sons ensures every service feels unique
JC Atkinson already offered picture Jamie said: “One family member told us and runs smoothly. Lee said: “There’s no time limit for families and we
coffins, on which families could have a ‘People are sometimes too scared to go make sure that other grieving families have their privacy and space to
theme or design printed and received up to the coffin at a funeral, but everyone say their farewells.”
numerous requests for words to be went up to look at the photos and write
While many families still choose a traditional funeral, those who wish
included. Jamie said: “We thought, why messages on top. It made it so much
to create a unique event which is personalised to reflect their loved
not create a surface where families and easier to be close to dad.’”
one’s character can speak to their Funeral Partners funeral director to
discuss their ideas and needs.
6 7
Caring Lisa donates her golden hair
Community pinboard Lisa Lurring of C & T Radmall Funeral
Service, West Sussex, had her golden
wigs for young people up to the age of 24
who have lost their hair through cancer or
hair cut off to make wigs for young girls other conditions.
dealing with hair loss. Lisa paid for the haircut herself
Lisa was apprehensive as the hairdresser and raised £440 for Little Princess
tied and clipped her thick locks, but she Trust’s funding of childhood
quickly took to her new hairstyle after cancer research.
Pinks brings cheers to thinking about the impact it will have.
She said: “The thought of some little girl
Lisa said: “I hope I have brought a
lot of awareness for this charity
care home residents getting to play with her own hair like I
did helped me through.
and that more people donate their
hair to make little girls’ dreams
A Surrey care home had its communal room transformed into come true.”
“Once all the bunches were clipped off
a bar with help from Pinks Funeral Directors, South Croydon, I felt so much better for what I Wendy Tarplee-Morris, a co-founder
giving residents with dementia the feeling of going out again. was doing.” from The Little Princess Trust, said:
Supported by Regional Development Manager Jamie Groves, "As a charity who rely solely on
Lisa donated her 10-inch locks to the the kindness of our donors, we are
Funeral Director Karen Rattigan donated £250 and a bar sign Little Princess Trust, which makes real
made from four light boxes to complete Elizabeth Court Care incredibly grateful to Lisa.”
Home’s very own local, which was built from furniture donated
by the closing Golden Lion pub.
Karen said: “No residents should have to miss going out with
family and friends from fear of being far from support, so when
Elizabeth Court suggested bringing the pub to them, we were
delighted to help.”
Pinks has supported a number of care homes including Elizabeth
Court for over four years, helping establish a tearoom, sweet
shop and ongoing coffee morning on their premises. Funeral director
to film director
HAVEN Funeral Services turned its Hillingdon branch
into a film set for local students entering the European
Victory at Starting the Student Film Festival.
Darcey s conversation Funeral Director Brian Hartland and Area Development
Manager Steve Thomas helped the pupils from
Dream Awards about organ ACS International School shoot their drama, named
Destination Funeral, after closing hours.
Daren Persson Funeral Services in North Tyneside
donation Defibrillator donation Brian said: “The British stiff upper lip means many
won The Most Supportive Funeral Director Award
at Darcey’s Dream Ball and Awards.
Henry Ison & Sons Funeral Directors encouraged staff members across its supports children people tend not to talk about funerals, and we want
to break that mindset by helping the community in
five branches in Coventry, Kenilworth and Leamington Spa to register as
exciting ways like this.”
Seventy funeral directors were nominated by organ and blood donors. Children taking part in a popular weekly run in County Durham will
bereaved families across the country, which were have the back-up of a special child-sized defibrillator, thanks to 'Destination Funeral' director Inny Smith approached
New legislation later this year will consider every adult in England an organ
shortlisted to six by a panel of judges. Daren Walker & Morrell Funeral Directors. Brian after settling on the script, the finale of which
donor upon death unless they opt out, but Henry Ison & Sons encourages
Persson then took joint gold for going above and takes place in a funeral home, and was ecstatic to get
families to have the conversation now to potentially help the thousands The Riverside junior parkrun appealed for donations to replace their
beyond what’s expected of a funeral director. the go-ahead.
currently awaiting a life-saving transplant. borrowed adult defibrillator and Funeral Director Martin Morrell
Suzanne Bremner, Funeral Administrator at stepped up to cover the cost. Brian and Steve then invited the students and their
Funeral Arranger Paul Atkinson said: “No staff member hesitated when we
Daren Persson, said: “We are humbled and headteacher to their branch after closing hours,
recommended joining the NHS Organ Donor Register before the law changes Martin said: “Running can be a strenuous activity for children and
honoured that the families who nominated us supervising them over four hours as they shot the
in 2020. There’s no reason why we shouldn’t make this decision now.” when many of them gather to take part in exercise, it’s only right
took the time to do this during such a sad time in final scenes.
they have the correct first aid equipment.
their lives." All ten Henry Ison & Sons staff members went a step further by registering
'Destination Funeral' will premiere at the European
as blood donors as well. With the help of NHS Blood and Transplant, pink “Adult defibrillators must be applied differently to children under
Petra Williams, Student Film Festival in Amsterdam, which brings
window displays were erected in every branch to encourage passers-by to do eight years’ old, which can cause confusion and increase the risk
founder of together young filmmakers from across the continent.
the same. of errors.”
Darcey’s Dream,
said: “The families Karen Healy, Senior Case Studies and Communications Officer at NHS Blood Martin paid £750 for the defibrillator, which replaces the one
that nominated and Transplant, said: “Every day thousands of people’s lives are saved or borrowed from the adult parkrun.
Daren Persson improved thanks to the generosity of both blood and organ donors like the
The Riverside junior parkrun sees over 100 children and parents run
told judges the staff at Henry Ison & Son Funeral Directors.”
2 km across Riverside Park in Chester-le-Street every Sunday morning,
branch would often including Martin and his family.
do anything they
could for a family. Martin said: “My wife and I regularly take our kids and because
They felt they had it’s run by volunteers it’s all self-funded. We knew if we
a friend for life.”
To find your local branch visit didn’t step in, getting a new defibrillator wouldn’t be easy.”
www.funeralpartners.co.uk
8 9
Online
our specialist care to our patients and their
families across North West Surrey.”
Understanding probate
HAVEN Funeral Services, West London, has
funeral Online funeral
also raised £100,000 for local and national
charities through MuchLoved, making it
the third biggest contributor in the Funeral
When a loved one dies, families face dealing
donations donations
Partners family.
Steve Thomas, Business Principal at not only with the emotional impact, but
HAVEN Funeral Services, said: “Charities
also the potential minefield of legal and
reach £1.5m
are in constant need of donations and
MuchLoved provides families with a way to administrative processes.
meet the demand.”
reach £1.5m
Probate is the legal process of gaining the right to deal with their money,
All HAVEN branches in Acton, Hayes, property and possessions. Before you can start this process, you need to
Hillingdon and Northwood Hills have put register the death as you will need original copies of the death certificate
displays in their windows and on their when dealing with institutions such as banks and insurance companies.
If your loved one left a will, the Grant of Probate gives the Executor of
From left: Funeral Director Douglas the will the authority to distribute their assets in accordance with the
Goddard, former Owner Christopher wishes in the will. The Executor is likely to be named in the will and is
Wickenden, Funeral Director Brian usually a close relative, friend or a professional such as a solicitor.
Hartland and Funeral Arrangers Micah and
Anna, from across HAVEN's four branches The application for a Grant of Probate must be made by, or on behalf of,
Charities have benefited from online donations totalling £1.5m, the Executor (or one of the Executors if there are more than one) The
probate application form PA1P can be completed online or posted to the
thanks to Funeral Partners’ partnership with the MuchLoved funeral Probate Registry.
notice, tribute and donations service.
If there is no will, the process is more complicated and there are strict
The free MuchLoved service allows which means branches are helping them rules about who can become the Administrator of the estate. This will
families to create online tribute pages make a big impact directly linked to the usually be the closest relative, who will apply to be granted Letters of
for their loved ones and share memories memory of their loved ones.” Administration using form PA1A. The Administrator essentially performs
such as music and videos. It also lets a similar role to an Executor but has no will to act on. (If you are in doubt
them raise money for charity in the James Ray, Funeral Director of Woking about who has the right to act as administrator, you can refer to the
deceased’s memory. Funeral Service, Surrey, noticed families Rules of Intestacy.)
received less traditional donations like
Jonathan Davies, Trustee and founder of flowers and preferred donations to Probate is the same for residents of England, Wales and Northern
websites with the information families need Ireland, but in Scotland it's called 'confirmation'. The Executor/
MuchLoved, said: “The amazing amount charities, often with a connection to their
to use MuchLoved. Administrator must provide an inventory of all the deceased’s property
of money already raised through Funeral loved one. This inspired James to offer
Partners' clients will help a whole range bereaved families the opportunity to ask at the time of death when applying to the Sheriff Court for confirmation.
Steve said: “It’s important to be as
of charities across the country, both big friends and relatives for online donations accessible as possible. Families don’t want
Woking Hospice's Phil Wormley The Executor/Administrator needs to notify banks and government
and small. to Woking & Sam Beare Hospices via a to be overwhelmed with details, especially
(left) thanks Funeral Partners’ Area departments of the person’s death and ensure any outstanding bills and
MuchLoved donation page. Development Manager James Ray during such a difficult time, and MuchLoved
“Importantly, all the recipient charities debts are paid. The Government’s ‘Tell Us Once’ service simplifies the
for helping to raise £148,000 is easy to explain and use.” process of informing the Department for Work and Pensions, HMRC, the
have been specifically chosen by clients, James said: “We’ve seen donations go
from around £100 in a collection box DVLA, the Passport Office and the local council.
Steve believes part of MuchLoved’s appeal
“
at the end of a funeral service to and send the link for families to distribute is its funeral notice features, making it a A relatively new UK-wide service called the Death Notification Service
£1,000 online.” to those who can’t attend the funeral. very personalised way to honour the life of works in a similar way to ‘Tell Us Once’ and covers the major banks,
The amazing Woking Funeral Service has helped “I’ve seen Woking & Sam Beare Hospices
the deceased. He explained: “Celebrating many building societies and other financial institutions. Set up by trade
amount of money already
someone’s life can be done not just through association UK Finance and major banks, it reports the death to multiple
families raise over £250,000 for a range work relentlessly to improve the quality
the tribute page – where users can share organisations by filling in one online form.
of charities since the scheme was adopted of life of those with life-limiting illnesses.
raised through Funeral by Funeral Partners five years ago, making It’s easy to see why we and so many of
music, photos and videos to remember a
loved one – but also through the ability to For free practical, independent guidance about probate, or any other
Partners' clients will help
up 15% of the Funeral Partners’ total – our families choose to support them.”
donate in their memory.” support required following the loss of a loved one, contact the National
the highest of any branch. £148,000 of
Bereavement Service on 0808 164 2239.
a whole range of charities this has gone to support Woking & Sam Phil Wormley, Director of Fundraising
The benefits of MuchLoved to both
Beare Hospices. at Woking & Sam Beare Hospices, said: A spokesperson for the National Bereavement Service explained: “We
funeral directors and families are extensive.
across the country, both James said: “We always make sure
“It is an incredible amount of money
Woking Funeral Service has helped us
Jonathan concluded: “It’s a great way of want to ensure everyone has someone to turn to when they need it most.
big and small. providing practical funeral support, sharing We recognise that it’s not always easy to get practical help and support at
families are aware of the MuchLoved raise. Without support like this from local
memories and breaking down some of the such an overwhelming time and we are on hand when it matters most.”
service and many decide to use it. We businesses and the community we simply
barriers to conversation in the wake of
promote it in the funeral order of service would not be able to continue to provide
a death.”
For free impartial guidance and support after losing a loved one, contact the National Bereavement Service Helpline on 0808 164 2239 (Monday to Friday 9am-5pm, Saturday 9am-2pm) 11
10
Your Choice,
your peace
your peace of
of mind
mind
We all know there are a number
of companies offering Prepaid What’s your choice?
Funeral Plans, all with varying
options, prices and often lots of Managing A loved
small print.
So how do you choose which company to entrust
this very important personal decision with, and
one's digital footprint
be confident your wishes and money will be safe When someone close to you dies, their social media presence may be the last thing on your
and secure? mind. But, in the digital age, this is something to consider, both from a data security point of
Whilst we can’t speak for all these other companies view and to avoid their contacts getting untimely birthday reminders or a LinkedIn invitation to
we can tell you about the significant benefits of congratulate them on a work anniversary.
purchasing a Choice Prepaid Funeral Plan.
While the executor of the will is likely to family member to provide date and and proof of death through its ‘Report
Our aim is always to help you plan in as much, or as
little, detail as you wish. We don’t have rigid plan Life Magazine be dealing with your loved one’s bank documentation of death. If the deceased a deceased person's account’ form,
account, including their internet banking, selected the option requesting deletion which can be submitted by friends or
types to choose from, instead we take a flexible Discount of £300 off there are other elements of their online of their account upon passing away,
approach, as we believe every funeral is unique and family members.
our experienced staff are always happy to advise is available until presence to consider. They may have their profile will be removed once the
and provide ideas and options. used an online system to leave their form is accepted. However, Instagram doesn’t change the
30 April 2020. appearance of a memorialised profile
social media profiles in your care but, if
Your loved one may have chosen or allow anyone to manage it. Instead, it
• We have a large network of local funeral director branches • Your personal wishes can be Quote: LIFE2020 not, access can be gained in other ways.
another Facebook user to serve as a
throughout the UK, most of whom have been established for added to or amended at any time prevents the profile from being publicly
decades in their local community Facebook gives users the option to Legacy contact, who would be able to promoted on the site.
• If you move house, your plan turn their loved one’s profile into a write a pinned post for their profile,
• We are more than happy to discuss your plan in branch or we moves with you memorial page. This adds the word decide who can post tributes, respond With social media a common place to
can visit you in the comfort of your own home which many of ‘Remembering’ next to their name, to friend requests and update the find out about friends and family across
our customers prefer • We are always here to offer support and advice to you and your allows friends and family to leave profile and cover photos. If not, the page the world, Memorialisation can be a
family whether this is on the phone, in person, in the branch or via good way to let them share memories
tributes and prevents the profile being can still become memorialised without
• Our plan covers all the Funeral Director costs at today’s prices our independent free bereavement helpline. and pay their respects. Another option
so however much those costs go up over time, you secure and suggested to others under ‘People you these features.
may know’ or birthday reminders. is Funeral Partners’ free online tribute
fix the price at the time of purchase As a business we pride ourselves on our services, so we try to keep the
Many other social media sites use and donation service, MuchLoved. For
rules of our plans simple. There are no upper age limits, health screening
• Your invested funds are held independently with UK-based life and no financial credit checks and we offer a number of flexible ways This can be activated through a similar memorialisation request more information about MuchLoved,
assurance companies regulated by the Prudential Regulation to pay for your plan that include cash, cheque, credit card or monthly Facebook’s Memorialisation request process, often detailed in their FAQ and see our article on page 10-11 or speak
Authority (PRA) so are completely secure instalments calculated from 12 to 60 months to suit your budget. form, which requires an immediate help centres. Instagram asks for a date to your Funeral Director.
• You can express your wishes about any element of the service We are members of NAFD, the National Association of Funeral
including transport, hymns and readings - all for safe keeping, Directors, the country’s leading funeral trade association so you can be
New Fund for children’s funerals in England
so less worry for your loved ones during a difficult time sure we adhere to strict regulations to protect you and your family.
We are always here to talk through options and pricing in more detail -
The new Children’s Funeral Fund Covering the funerals of all children
we’d love to hear from you. Pop in to branch or call the Choice team on became available in England in July 2019, in England who die before their 18th
01803 298 243 or email us at info@choiceplan.co.uk allowing grieving parents to lay their
birthday, and stillborn babies born after
the 24th week of pregnancy, the Fund has
The new arrangements followed a
child to rest without incurring costs. been welcomed by funeral directors.
campaign by Swansea Labour MP
Carolyn Harris who lost her eight-
choiceplan.co.uk year-old son in an accident in 1989 and
The Fund has been established by the The National Association of Funeral
Government to cover burial and cremation Directors has expressed concern that had to borrow money for his funeral.
fees, the cost of a coffin (up to £300) and existing schemes in Scotland and Wales Government figures suggest some
the cost of a receptacle for cremated do not include a contribution to the cost of 3,800 children die under the age of 18
remains. However, the cost of an officiant a coffin and, as yet, no provision has been each year in England (with a further
to lead the funeral service is not included. announced for families in Northern Ireland. 2,700 stillbirths).
12 13
Our teams regularly receive messages
of thanks from families they Our teams also
regularly receive Ian Brown Funeral Director, Lanark, Scotland
y o u have helped. Here is a five-star Google Wonderful service from a very professional provider. Staff excellent and smooth
ank
recent selection.
s
organisation of everything from start to finish.
reviews for their
Th
Le t t e r Anita’s five-star service
service, here are
some recent ones. Wm. Dodgson & Son Funeral Services, Leeds
We couldn’t thank this amazing company enough for the delivery and service
Funeral Arranger Anita Smithers has been regarding my dad’s funeral. Nancy in the Middleton branch has been absolutely amazing,
overwhelmed by families sending flowers, wine we can’t thank her enough for her time, patience and all-round loving nature. At such a
and chocolates to thank her for her kindness, hard time, she managed to make us smile and feel so very welcome.
professionalism and personal service.
Douglas Mercer My dad had a perfect send off and it’s all thanks to these amazing people, it wouldn’t have
Anita, from James and Thomas Funeral Directors in & Son Funeral happened without them.
Merrow, Guildford, received gifts and thanks from five
families in a ten-day period – and overall has achieved
Directors, St Leonards-on-
44 five-star Google reviews. One thank-you card said: Sea, East Sussex
Douglas Mercer and Son’s team
of Trevor, Nick and Jane provided
what can only be described as an
Sterry Funeral Drakes of Torbay Funeral
Service, Hythe, Service, Devon
James and Thomas Funeral extremely high calibre service during
such a challenging and difficult time. Kent Stuart Drake has now looked after three of my
Directors, Guildford They were extremely professional,
kind, supportive and helpful from
Absolutely 5-stars. I could not
have asked for a better service.
family. The service you provided was second
to none, thank you Stuart for ensuring this last
the initial telephone call to the Wendy and Ian were wonderful. treasured moment went with absolute perfection.
Dear Anita I cannot express my heartfelt thanks collection of my Mother’s ashes and They were kind, considerate and
n,
and gratitude for all that you did for us. Everything was planned to precisio throughout the entire process which showed compassion at a time
your patience never failed although I was always popping in to check things. included a logistical and resource when I desperately needed it.
L W il liams Fu neral The order of service and remembrance cards were out of this world. You
were
very professional at all times, even little things like stopping at the commu
nity
challenge for them in the form of the
Wendy beautifully arranged my
M centre with the coffin, where my husband socialised. Even when the coffin
provision of seven limousines.
mother's funeral and all the little
A Yeatman & Sons Funeral
Directors, Ayr,
My mother’s funeral was out of this extras I asked for and kept me
quite a
arrived at the house, you didn't just get out and do a few steps, you walked world, it would not have gone to plan informed throughout. On the day, Directors, West Norwood, London
Scotland
way in front of the coffin. had it not been for the wonderful Ian was so kind and supportive!
Angela and the team from Yeatman & Sons really
more. teamwork and high standard of Many thanks to you both.
The whole day went perfectly and we as a family could not have asked for helped me through one of the most difficult times
ice at a service provided by Mercer and Son.
oo d an d co nsiderate serv I could not give you more than 5 stars, I would have to give you 100+, you are an
of my life after losing my mum. They were very
G
rned.
ti m e for all conce asset to James and Thomas. understanding, helpful and helped me through all
very di fficu lt
pects are no
CK
of es si on al help and all as the procedures from church to cars to florist. Great
Pr
aff. RN service. I can’t thank the team enough.
ry attentive st
trouble to a ve
Wythenshawe Funeral Services, Manchester
So you’re planning a funeral, you have no idea what you
are doing and you feel overwhelmed? After speaking to David at
John Nodes Funeral Service, North London Wythenshawe Funeral Services that feeling just disappeared. Hemming & Peace Funeral Services,
Gillman Funeral My husband was a sociable
From beginning to end, David and the team made the whole process
Alcester, Warwickshire
Service, South London
and much-loved man, but much more manageable. The respect and compassion shown to my Thank you so much Emma, you are a credit to your company.
he was not religious and
wanted very little fuss when
it came to his cremation. family and my late uncle was incredible. I don't feel the need to review Yourself and all people involved in dad’s funeral made an
cient.
Very kind, sympathetic and effi John Nodes Funeral Servic very often but honestly, if you need to trust anybody with the send-off emotional sad time easier to deal with.
e are our local funeral direct
e of ors, and Hayley was very of your loved one let it be this team who will give them the dignity they
Michelle and the team took car sensitive to what my husba
nd had requested. They ma
You were totally understanding, kind, considerate, nothing
support. de a difficult time for the so lovingly deserve. Thank you for a beautiful day that ran so smoothly.
everything. So grateful for the family much less difficult.
I am grateful for their help
was too much trouble. The funeral day was so well planned,
RS and professionalism. although very sad a memorable day we will cherish forever.
GC R
14 15
Plane sailing for fearless Funeral Arranger
The sky was the limit for fearless Funeral Arranger Justin Hydes as he braved a
13,000-feet skydive to raise £1,500 for St Michael's Hospice in Hereford.
Justin, from Dawe Brothers Funeral Directors in Ledbury, joined the fundraising Hospice
Flying Angels skydiving group for the tandem jump.
Strapped to an experienced instructor, Justin remained calm as they prepared to jump.
Justin (right) with
Hospice Angels “I was taking in the view, it was phenomenal. The instructor took me through a cloud that
fundraiser Mike Pullin was like a sauna, I didn’t realise how warm a cloud is!”
Investment in Ross-on-
Wye funeral business
Two Ross-on-Wye funeral businesses
have combined their teams and
facilities to work from one newly-
refurbished funeral home in the town.
The established teams from Abbotsfield
Funeral Directors and Dawe Brothers
Funeral Directors are continuing to
serve local families from the Cantilupe
Road funeral home, which is re-named
Glittering ball celebrates Mayor Stuart Davis
150 years serving Solihull
with Royal British
Abbotsfield and Dawe Brothers Funeral Legion personnel
Directors.
Area Development Manger Gill Hedley Thomas Bragg & Sons Funeral I want to thank Thomas Bragg & Sons
says: “Both Abbotsfield and Dawe Directors celebrated its 150th year for raising £1,250 towards our work for
Brothers are established names with serving Solihull by hosting a dress- respite holidays."
strong reputations in Ross-on-Wye. to-impress ball, raising thousands of
Cllr Davis said: “Thomas Bragg & Sons
pounds for local charities.
“The same funeral team will continue to is a well-established and well-known
provide the same exemplary levels of care Attendees including Solihull Mayor, company in the borough, it’s no wonder
and commitment to local families and the Councillor Stuart Davis and Mayoress they’ve been going for 150 years. I’m
community." Sarah Walker, raised £2,500 for the The proud to recognise their long service to
Royal British Legion and Dream Makers, our town.”
Investment in the business has included the children’s charity.
refurbishing the arranging room, an Thomas Bragg & Sons was run by five
external facelift for the building and Juney Walsh-Cooper, founder of Dream generations of the Bragg family before
replacing its fleet of funeral vehicles. Makers, said: "If I had one word to sum becoming part of Funeral Partners.
up the evening it would be 'brilliant'.
New Teignmouth funeral home
Funeral Director Caz
Mayor of Teignmouth Cllr Robert Phipps cheques from Funeral Partners to the Denning at JH Way's
officially opened the town’s new branch of Mayor’s three charities: Alice Cross new Teignmouth branch
established firm JH Way Funeral Services. Centre for the elderly, arts charity The
Helen Foundation and Homeless in
With a sister branch in Dawlish, the modern Teignbridge Support (HITS).
and welcoming Teignmouth funeral home
provides local families with sympathetic Sandra Murphy, Funeral Partners’ Area
funeral arranging facilities and a chapel of rest Development Manager for the South
where intimate funeral services can be held. West said: “Opening this new branch
sends a very positive message about
The opening was attended by former owners how we are investing in developing our
John and Wendy Way and saw Funeral businesses in Devon and creating new
Director Caz Denning presenting £100 opportunities for local people.”
For more information about all the funeral homes in the Funeral Partners family visit www.funeralpartners.co.uk
or contact Head of Marketing Kelly Hailou: Kelly.Hailou@funeralpartners.co.uk
We welcome your feedback and comments about this issue of Life magazine, or if you would like to contribute,
please get in touch with Gemma Taylor, Community & Communications Manager: Gemma.Taylor@funeralpartners.co.uk
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