Improving together. Sustainability Report for the 2018/2019 season

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Improving together. Sustainability Report for the 2018/2019 season
s ion a nd  driv e :
Pas                 g  e t h e r .
    Imp  rov ing t o
                  or/2019 season
                    t for the 2018
                ep
Sustainability R
Improving together. Sustainability Report for the 2018/2019 season
"Real love is not a
 tagline but a bond."
              Carsten Cramer
Improving together. Sustainability Report for the 2018/2019 season
DO  RT MU ND
BORUSSIA       GA A
    H
 GMB E& C O. K                                                                                                                                       Environmental responsibility

    AT A GLANC                                                                                                                                                                      Energy used
                                                                                                                                                     Total energy
                                      Athletic development                                                            2018/2019 table                consumption                    per stadium seat
           BVB disclosure
                                                                                                                                                     in 2018                        in 2018

                                                                                                                                                                                    256
                                                                                   Played     W      D      L      GF/GA     Diff.    Pts.

                                                                                                                                                     20.8 GWh
                                       1.            FC Bayern München               34       24     6      4       88:32    +56      78
                                       2.            Borussia Dortmund               34       23     7      4       81:44    +37      76                                                          kWh
                                       3.            RB Leipzig                      34       19     9      6       63:29    +34      66
                                       4.            Bayer 04 Leverkusen             34       18     4     12       69:52    +17      58
                                       5.            Borussia M‘Gladbach             34       16     7     11       55:42    +13      55                                            Total waste generated
                                                                                                                                                     GHG emissions per              (excl. food waste) in 2018
                                       6.            VfL Wolfsburg                   34       16     7     11       62:50    +12      55
                                       7.            Eintracht Frankfurt             34       15     9     10       60:48    +12      54
                                                                                                                                                     stadium seat
                                                                                                                                                                                    498 tonnes
                                       8.
                                       9.
                                                     Werder Bremen
                                                     TSG 1899 Hoffenheim
                                                                                     34
                                                                                     34
                                                                                              14
                                                                                              13
                                                                                                    11
                                                                                                    12
                                                                                                            9
                                                                                                            9
                                                                                                                    58:49
                                                                                                                    70:52
                                                                                                                              +9
                                                                                                                             +18
                                                                                                                                      53
                                                                                                                                      51
                                                                                                                                                     45.0 kg CO2                    Food waste in 2018

                                                                                                                                                                                    172.0 m³
                                      10.            Fortuna Düsseldorf              34       13     5     16       49:65    -16      44
                                      11.            Herta BSC                       34       11    10     13       49:57     -8      43
                                      12.            1. FSV Mainz 05                 34       12     7     15       46:57    -11      43
                                      13.            SC Freiburg                     34       8     12     14       46:61    -15      36
                                      14.            FC Schalke 04                   34       8      9     17       37:55    -18      33
                                      15.            FC Augsburg                     34       8      8     18       51:71    -20      32
                                                                                                                                                     Social responsibility
                                      16.            VfB Stuttgart                   34       7      7     20       32:70    -38      28
                                      17.            Hannover 96                     34       5      6     23       31:71    -40      21
                                      18.            1. FC Nürnberg                  34       3     10     21       26:68    -42      19
                                                                                                                                                     Fan clubs                      Club
                                                                                                                                                                                    members
                            201-1

                            102-7
                                      Performance of the Borussia Dortmund Group (IFRS)                                                              862                            > 151,000
                                      Financial performance indicators (in EUR '000):                      2018/2019        2017/2018*       102-7

                                                                                                                                                     Employees
                                                                                                                                                     849
                                      Revenue                                                                   489,542        536,043
                                                                                                                                                                                                                 203-2
                                      Operating result (EBITDA)                                                 115,983        137,306
                                                                                                                                                                                     "leuchte auf"
                                      Result from operating activities (EBIT)                                    23,501            38,974
                                                                                                                                                     as at 30 June 2019              foundation donations
                                      Net profit/net loss for the year                                           17,391            31,705
                                                                                                                                                                                     in 2018/2019
                                      Cash flows from operating activities                                      144,525        170,361
                                                                                                                                                     Spectator safety               Approx.
                                      Free cash flow                                                              5,201            27,635

                                      Number of shares (in thousands)
                                      Earnings per share (in EUR)
                                                                                                                 92,000
                                                                                                                   0.19
                                                                                                                                   92,000
                                                                                                                                     0.34
                                                                                                                                                     720 stewards                   471,000 €
                                      * Change in prior-year items. See also notes to consolidated financial statements.
                                        Restatements in accordance with IAS 8

4   2018/2019 Sustainability Report
Improving together. Sustainability Report for the 2018/2019 season
Introductory remarks                                                                                                                                                                                                                      Introductory remarks

                   Borussia unites!
          102-14   Always has, always will.
                                                                                                                                 raising ticket prices by more than the rate of infla-          and the cornerstone laying ceremony for the new
                                                                                                                                 tion and is aware of the importance of the club's              Shoah Heritage Campus at the Yad Vashem Holo-
                                                                                                                                 actions for society at large.                                  caust Remembrance Center.

                                                                                                                                 Our work is thus more than a mere response to                  We are planning a BVB fan and youth centre in
                                                                                                                                 multi-faceted societal issues. Together with its               Dortmund so that we can consolidate our civic
                                                                                                                                 fans, partners and staff, Borussia Dortmund has                engagement activities and efforts to connect the
                                                                                                                                 adopted an attitude and approach that leverages                past, present and future all under one roof.
                                                                                                                                 the club's appeal and popularity to effect lasting
                   Hans-Joachim Watzke                    Thomas Treß                     Carsten Cramer                         change in our society.                                         Last but not least, we also have to and want to
                                                                                                                                                                                                tackle ecological issues. Be it the switch to reus-
                                                                                                                                 More than six years ago, Borussia Dortmund                     able cups which we implemented together with
                                                                                                                                 made the decision to consciously promote a                     outside experts, or matters concerning mobility,
                   Dear reader,                                                                                                  culture of remembrance and to make the fight                   the use of resources and environmental protec-
                                                                                                                                 against right-wing extremism and discrimination                tion: We take pride in the fact that we began ad-
                   Borussia Dortmund unites – it always has, and it        You can see how important tomorrow is for us          a mainstay of its work. In light of the club's own             dressing key sustainability issues even before the
                   always will. We put everything into delivering on       from the ongoing success of our Youth Academy:        past, which also included BVB officials supporting             "Fridays for Future" movement took hold.
                   this promise, and have made dramatic progress in        the U19 team again won the league, while the U17      Nazi authorities, and the current challenges aris-
                   many areas. This report documents the steps we          lads were only narrowly defeated in the final. We     ing from the potential for right-wing extremism in             Our dialogue with our various stakeholder groups
                   have taken to improve our athletic development,         are also investing approximately EUR 20 million to    Dortmund, we feel obligated to do our part to fight            was and is extremely helpful in this regard. We
                   our economic performance and our social and en-         expand our training ground by 2021 and to con-        every form of discrimination. We want to promote               have set ourselves an initial three-year planning
                   vironmental responsibility. It presents an overall      tinue to provide our lads with first-rate athletic    and defend our democratic way of life.                         and implementation period in order to further
                   picture of our work in these fields and highlights      and professional training conditions.                                                                                drive forward Borussia Dortmund's sustainable
                   how these efforts are often interconnected.                                                                   This culminated with our trip to Israel in early               development as a whole.
                                                                           Implementing these long-term measures re-             2019 and the special recognition we received for
                   Let's begin with football: we can confidently state     quires a basis that is both financially sound and     our wide-ranging efforts. A Borussia Dortmund                  We hope you enjoy reading this report and we look
                   that Borussia Dortmund has once again won the           geared for the future. Where personnel is con-        delegation was invited to attend the Holocaust                 forward to hearing your comments.
                   hearts of its fans. It was a delight to see how our     cerned, Borussia Dortmund has already laid the        Remembrance Day commemorations in Israel
                   team's performance in 2018/2019 improved com-           groundwork for the future. A team of dynamic and
                   pared to the previous season. The team's men-           highly competent employees and leaders is well
                   tality, creativity and ability to dictate play earned   prepared to face the challenges that lie ahead.
                   them the acclaim of their fans on the last match        We have formulated a sound growth strategy with
                   day to cap off an outstanding season in which they      the aim of generating EUR 500 million in revenue
                   finished in second place.                               (excluding transfers) by 2025 in order to ensure
                                                                           the club remains competitive. Sponsorships, in-
                   We will aim even higher in the coming season and        ternationalisation and digitalisation are to be the
                   set our sights on winning the Bundesliga. On the        driving forces.
                   one hand, we are already reaping rewards from
                   the rebuild. On the other, we did not hesitate to       With all we are doing to achieve economic suc-
                   take the next step in the current summer transfer       cess, it is particularly important to avoid losing
                   window: after all, investing upwards of 100 million     sight of our roots. We have to be keenly aware of         Hans-Joachim Watzke                          Thomas Treß                        Carsten Cramer
                   in the squad was a considerable, yet economically       when we've reached the limits of commerciali-             Chairman of the Management                   Managing Director                  Managing Director

                   sound decision.                                         sation. Borussia Dortmund is expressly against

6      2018/2019 Sustainability Report                                                                                                                                                                                            2018/2019 Sustainability Report    7
Improving together. Sustainability Report for the 2018/2019 season
Contents
                INTRO                                                                                      25 MATERIAL TOPICS
                                                                                                            Management approaches based on the GRI*                                           84
                BVB at a glance – facts and figures                                                    4
                Introductory remarks                                                                   6
                                                                                                           Social responsibility – Fans, club members and society                       from 86
                Contents                                                                               8
                                                                                                                                         Identity and tradition                               87
                                                                                                                                         Fan community and fan behaviour                      90
                CELEBRATE MATCH DAY!                                                                                                     Diversity and anti-discrimination                    92
                                                                                                      10                                 "leuchte auf" foundation                             94
                  Everything leads up to this day
                                                                                                                                         Media and social networks                            96
                                      Fans and the region                                             12   Social responsibility – Employees                                            from 98
                                      Stadium                                                         14
                                      Employees                                                       16                                 Employment                                           99
                                                                                                                                         Occupational health and safety                      101
                                      Service quality                                                 18
                                                                                                                                         Training and education                              102
                                      Peak performance                                                20
                                                                                                                                         Diversity and equal opportunity                     103
                                      Promoting youth football                                        22
                                                                                                           Social responsibility – Product responsibility                             from 104

                STRUCTURED DEVELOPMENT                                                                                                   Spectator safety                                    105
                                                                                                                                         Stadium quality                                     107
                  Managing sustainability                                                             24
                                                                                                                                         Service quality                                     108
                                      Sustainability context                                          26                                 Product safety and product quality                  109
                                      Organisational structure                                        28   Environmental responsibility                                               from 112
                                      Stakeholder dialogue                                            30
                                                                                                                                         Energy and emissions                                113
                                      Materiality analysis                                            32
                                                                                                                                         Mobility                                            116
                                      Shaping the future – our sustainable development                35
                                                                                                                                         Water and waste water                               117
                                      Borussia unites                                                 38
                                                                                                                                         Use of resources                                    118
                                                                                                           Athletic development                                                       from 120
                ACTING RESPONSIBLY. TOGETHER.
                                                                                                                                         Promoting youth football                            121
                  Focal points of our work                                                            46                                 Peak performance                                    124

                                      Always in tune: BVB, its fans and the region                    48   Economic approach                                                          from 126
                                      Always acting responsibly: Sustainability and the stadium       58                                 Our financial performance                           127
                                      Always giving it our all: Holistic HR development               64                                 Economic factor in the region                       130
                                      Always improving: Product quality and service                   68                                 Responsible purchase                                131
                                      Always working hard to stay on top: Ensuring peak performance   72                                 Compliance and risks                                132
                                      Always promoting young talent: Dortmund lads                    78                                 BVB brand                                           134
                                                                                                                                         Sponsors                                            135
                                                                                                           APPENDIX                                                                   from 136

                                                                                                                                         Non-financial Statement                             137
                                                                                                                                         Limited assurance report                            138
                                                                                                                                         GRI Standards Content Index                         140
                                                                                                                                         Key figures at a glance                             144
                                                                                                                                         About this report/Publication details               146
                                                                                                                                         Our progress at a glance                            147

8   2018/2019 Sustainability Report                                                                         *GRI: Global Reporting Initiative                                    2018/2019 Sustainability Report   9
Improving together. Sustainability Report for the 2018/2019 season
The complete football experience:
                                       taking responsibility.
                                       It's match day and Adi Preissler said it best: "What counts is on the pitch." But match
                                       day is also the product of meticulous preparation, hard work and a real love of BVB.
                                       That's the story we want to tell.

                                       This Sustainability Report aims to help readers understand Borussia Dortmund as a
                                       whole: its footballing development, its business relationships and its social and eco-
                                       logical responsibility. The following six stories represent the six focal points of BVB's
                                       sustainability work: our fans and the region, the stadium, our employees, service and
                                       quality, the youth squads and, of course, football.

     B   R  A  T   E
                                       BVB stands for a sense of community. Be it the players, the team officials, the club

 CELE
                                       members, the fans in the stadium or watching at home, the support staff, or the stew-
                                       ards. The six stories underscore just how special this community is!

            H     D   A  Y   !
                                       You can find an overview of the 25 material topics concerning sustainability at BVB on

   MAgTleaC
                                       page 33. You can find more detailed information on each of these topics starting on
                                       page 84.

                           .
          ds up to this day
           Everythin

10   2018/2019 Sustainability Report
Improving together. Sustainability Report for the 2018/2019 season
Fans and the region

     YOU KIND  OF
       GRO W IN TO IT.
                     , BVB.
       Dortmund, life                                                                        ojekt" or
                                                   ",  "B  al ls pi el   vereint", "Fanpr
                            indet Boruss       ia                                                groups
       From "Uns verb                                                      huge variety of
                                       Un   ity "  – BVB offers a                                       e-
       "Borussentreff"
                            to  "T he                                             ng up th clos
                                                                                              is
                                     ab  le   hi ve    of    activity. Breaki                        yo ne
                            A verit                                                           Ever
       and initiatives.                                                  why would you?
                        ity  is ou t of   th e question. And                             Yo  u  grew up
        knit commun                                                  r. "That's BV    B:
                                                s  on  e   an  ot he
                             tes and help                                       or opens and yo
                                                                                                     u see
        knows, apprecia                            th e club. Then a do
                              u un  de rs  tand                                              en  t  of Fan
        with and think yo                                                       e Departm
                                                  Sc  hl eiken, one of th
         another world,"
                              says   Be  at rix                                        r all, sh one
                                                                                                   e's
                                               . An   d  sh  e  sh ould know. Afte
                              d membe       rs                                             rs. She's all
         Affairs' five boar                       re d  w   el l-c on nected voluntee
                              y three hund                                  l, women's issu
                                                                                                es...
         of approximatel                           , the Fan Counci
                             er ku s fa  n  club
          in: Heinrich-Cz                                                                                   n-
                                                                                    season ticket ow
                                          B  su   pp  or te  r  and is a proud                          :  yo u
           She's always be
                               en a BV                                                    and help
                                                  s  to  pi  ck  up   the BVB cause
                               e many w      ay                                                e Zehnth      of
           er. But there ar                                                volunteer at th
                                     th e   ch ild  ren's hospital,                                   s shel-
           can read storie
                               s at                                              thaus" ho eles
                                                                                             m
                                            as   pa  rties or at the "Gas                                  en",
            nursing home's
                                Ch ris tm                                           rojekt Anko m   m
                                               gi fts   at   ci ty hall or to "P
            ter, or donate Ch
                                  ristm   as                                              russia un s!  ite
                                               he  lp in g   re fu ge es. After all, Bo
                                  nisation
            a non-profit orga                                                                          s most
                                                           ld   (to o) "  was   the title of BVB'
                                 a woman's w           or                                                   take
             "Football – it's                                                        ese events is to
                                           M  ay   20  19  . Th  e purpose of th                         ac  e in
                                 tion in                                                    takes     pl
             recent day of ac                         io n.   "D  iscrimination also
                                 t discrim      in at                                                       fro m
              a stand agains                                                             volunteers
                                                  fo r  th  at   m atter. That's why                            od
                                 y stadium                                      believe we're pr
                                                                                                     etty go
              stadiums, ever                              these events. I
                                   like   to  at te  nd                                          re d?    "I have
              other clubs also                          be   r of hours you'
                                                                                  ve voluntee
                                   un  t  th e   nu  m
               at this." Ever co
                         in gs  to do !
               better th

                                                                                                                at the
                                                                                              in their element
                                                              Thurau  an d  Beatrix Schleiken           south terrace.
                                                   el, Ulrike                  mation desk be
                                                                                               low the
                                    Benedikt Strob           Fan Affairs' infor
                                           De pa rtm  ent of

12      2018/2019 Sustainability Report
Improving together. Sustainability Report for the 2018/2019 season
Stadium

 WORLD- CL AS  S
      LIG HT IN  G.
        nergy, climate, resources.
       E                                                                                    UNA PARK
                                               tr ic ity    w   e  us ed at SIGNAL ID
                           w much elec                                           d we want to un
                                                                                                       lock
       "14.3 GWh is ho                         fo r  improvement, an
                          Ther  e' s ro om                                                     al  fa ci lity
       (SIP) last year.                                                            commerci
                                      dr é  N  eu   ha  us    , one of BVB's                         l  LE  D
                           says An                                                      directiona
        that potential,"                      ef fic ie  nt   , st ate-of-the-art,
                            new, high     ly                                                stadium and
        managers. The                         vie w  in  g   ex  pe  rie nce both in the
                           improve the                                                isn't."
         flood lights will                                     of the past, BVB
               m e. "Fad  ed  im ages are a thing
         at ho                                                                                                e
                                                                                        ainability at th
                                          ra  is e   aw    ar   en ess about sust                          it's
                             done to                                                     . But I thin   k
          Much is being                          ur  e    w   ith   every bratwurst
                             t need a      le  ct                                                be began
          stadium. "I don'                          ed   .   Fo  r  ex am   ple, this season
                               properly so       rt                                                   Zepter,
           good if waste is                                                       g," says Merlin
                                     ps  fro  m   ca  rd  board packagin
                             tic cu
           separating plas
                       blic ca tering at SIP.
           head of pu                                                                           Aside from
                                                      ou    t   w ith  its  reusable cups.
                              as BVB foun         d                                               so have to
            No easy task,                                                       nsiderations al
                                        s, sa  fe  ty  and hygiene co                                      have
            environmental
                              as pe  ct                                             usable cu weps
                                       t. By    in tro   du    cing the new re
                                coun
            be taken into ac
                       on  w  as te.
            cut down                                                                               ws at the
                                                     g     a    st ud y   of  the material flo
                                tly conductin                                                           es BVB
             We are curren                                                        , what items do
                                               ou  gh   t   to the stadium                                     can
             stadium, i.e., w
                                 ha t  is  br                                           how, and hat  w
                                          m  ,  w ha   t   is   di sposed of and                          st ud  y's
                                stadiu                                                       s of the
             provide in the                          fu   rt  he  r  ac tion on the basi
                                  e will ta     ke                                                  ry confi d  ne
             be improved? W                           nk    in  g  an d  re -o rganising in a ve
                                 means re-thi                                                       prove," say
              findings. "That                               g   ch  an ge  s so  that we can im
                                  nstantly makin
              space. We're co
                                  haus.
               Zepter and Neu

                                                                                                                  t and
                                                                                                : precise, brigh
                                                                                 LED technology
                                                               State-of-the-art                     -friendly lighti ng.
                                                                                   environmentally                     .
                                                                                       dispose of the old flood lights
                                                                            s properly
                                                           Right: Specialist

14     2018/2019 Sustainability Report
Improving together. Sustainability Report for the 2018/2019 season
Employees

 PICKING TH E
    RIGHT TO NE.
        an, trainee, part of the team.
       F                                                                                      job?" That's
                                                   t is n' t  it gr  ea  t if you love your
                           to be a fan, bu                                      es it. Successful
                                                                                                    ly navi-
       "You don't have                            tr ainee at BVB, se
                                        te r,  a                                                         ntre
       at least how Re
                           né    Ri  ch                                               assessmen ce t
                                               io n   pr oc  ess, interview,
        gating the onlin
                              e ap    plic at                                             ing a high yer!
                                                                                                       -fl
                                                 al l fe at  ,  so   take pride in be
                            iew is no      sm                                                   sales agent
        and final interv                             hi s ap    pr en   tic eship as a retail
                              ly completed                                       signer. BVB valu
                                                                                                      es such
        René successful                              co me a media de
                                            to   be                                                         bs.
         and is now also
                              tr  aini ng                                              offers exci g jo
                                                                                                   tin
                                                 n to   m  od   ern workplaces                                 t
         commitment an
                              d in ad    di tio                                            rmany's bi es gg
                                                ho   ca n  cl   ai m   to be one of Ge                        an
                             that, but      w                                                        tailer,
         Everyone says                                                          producer and re
                             sy st em     ca  te r  and top chef, a                             an d   a travel
          promoters, a                                ia  star, a place of
                                                                                     learning
                               d   so  cial   m   ed
          online shop an                                           l in one? Exactly
                                                                                         !
                     prov id er , hu  mble yet bold, al
          service                                                                               players come
                                                     rv ice    ce  nt  re , you see a lot of
                                  FanWelt        se                                               's the word!
           "Working at the                             ta lly   ca  su  al  an d discreet. Mum
                                    d friends, to                                                         e strict
           in. With family an                                                        job. But there ar
                                      y ot he   r co  ol  st  ories about my
                                  an
            I could tell so m
            rules on    that ."
                                                                                                  success! It's
                                                       he  ar   t  –  tr ai ning is the key to
                                       centre at                                                              ance
             BVB is a training                                                          giving ideas a ch
                                      gr  ou  nd  ed   an  d    structuring and                         ow  th  like
                                   g                                                    managing     gr
              all about stayin                            w  ha   t counts when
                                          n.   Th  at 's                                                 ai ning   in
              in a flat organi
                                   satio                                                     oviding tr
                                                  th  e  fo un    da  tio n for this by pr                     , I'm
                                    shapin     g                                                       signer
              BVB is. We are                                                      ts: "As media de
                               ld  s.  Ta ki ng    re sponsibility coun                          Th e  tone has to
               11 career fie                               rig   ht  sh  ad  e of BVB yellow.
                                     selecting the                                     so applies to us
                                                                                                            . Looks
               responsible for                            in  , adding, "That al
                                      fla sh  es   a   gr
               be right." René
                good!"

                                                                                                              ents
                                                                                             th other departm
                                                                              hter worked wi
                                               designer in training, René Ric         swall fan sh op in Dortmund.
                                    As a media                                w König
                                                              to design the ne

16     2018/2019 Sustainability Report
Improving together. Sustainability Report for the 2018/2019 season
Service quality

     W E'RE ALL
      EARS!
               illing, always available.
       Ready, w                                                                                 compassion
                                                 in  g  ex   pe  rie  nc  ed and showing
                             informed, be                                           ys Nico Miscion
                                                                                                      e. "The
        "Always staying                         bo    rn  for this job," sa
                             u ha  ve  to  be
                                                                                        our fans.   W he n the
        are essential. Yo                       ho    w   w  e  talk directly to
         customer service
                                hotli  ne   is                                                s easy conver-
                                                 ho    m  e.  "  Th  ese aren't alway
                             ey're calli   ng                                                    ns call about
         fans call us, th                           in  ce    w  or ds   in Dortmund. Fa
                              – you don't       m                                                           loss.
         sations to have                                                               m after a home
                                   rr ec  t  kit  si  ze  s,  or to let off stea                       .
                              inco                                                            grinni ng
          season tickets,                                              ng," says Nico,
                       win . "T he re  's always somethi
          Or after   a
                                                                                                ost cases can
                                                   y   to   fin  d  so  lu  tions and in m
                                our fans,       tr                                                  complicat-
           "We're here for                              00  0  tim   es    a ye  ar." If it's more
                                ly. About 150,                                            stomer. "We al
                                                                                                             most
           help them direct                             d   ge   t back to the cu
                                              ly   an                                                              a
            ed, we follow up
                                  inte  rn  al                                               er service p is
                                                                                                          re
                                             w ith   in  48    ho  ur  s." The custom                           ar e
                                answer                                                        n. "People     sh
            always have an                                w  e'  re  ju st there to liste
                                 d somet       im   es                                              we'll liste "n.
            fan advocate. An                             if  th  ey  fe el   th e need to talk,
                                   details, and                                       lp, letting the cu
                                                                                                           stomer
             a lot of personal                          lo  gy steps in to he
                                     er n   te ch   no                                                    lls .
             This is where m
                                 od                                                       backlog of ca
                                           th e   m   on   ito r  when there's a
                                 ow on
             service reps kn                                                                       dreaming of a
                                                       di re  ct  io ns  . De  aling with lads
                                   ely ask fo       r                                                      me con-
              Away fans routin                                                         e tact. "After so
                                     er  re  qu   ire  s  co  nsiderably mor                            fo rw  ard to
                                  re                                                        also look
              professional ca                               re  ch  arge." But you
                                                   e   to                                                            el
              servations you
                                   need     tim                                                e they can' trav
                                                                                                             t
                                                          k  ab   ou  t BVB TV becaus
               senior citizens
                                   calling     to    as                                            ten pass on -    in
                                                      Th   e  cu   st om   er   service reps of
                                   any more.                                                          have to take
               to the stadium                                 tte  r. If  th  er e' s an issue, you
                                    want to get be                                             p improvements
                                                                                                                      or
                formation. "We                              s   fo r  the fan shop, ap
                                    Prod     uc t   id  ea                                                  th e  feed  -
                a closer look."                                                                   sted in
                                                 ch     da  ys  .  "W  e   were very intere                          no -
                                    on mat                                                            ed due     to
                 sticking points                               ke  ts  th  at  ha d been terminat
                                    500 season            tic                                          ratulated .    us
                 back about the                                 e  up  se  t, bu  t many fans cong
                                       t holders w          er
                 shows. The ticke                                       is even better!"
                       ou t is gr ea  t –  a packed house
                  Sold

                                                                                                             can to give
                                                                                           everything they
                                                              B's customer service reps do           iable information.
                                                            BV                      fans fast and rel

18      2018/2019 Sustainability Report
Peak performance

        PA R T O F
ALWAYS
       LU TIO N !
 THE SO
        entality, identity, rebuild.
       M                                                                              e club recog-
                                             Bo  ru   ss  ia  Do  rtmund after th
                         returned to                                        e right mentalit
                                                                                              y. "The
       Sebastian Kehl                           ua  d was lacking th
                                      th e  sq                                                      es,
       nised in early 20
                          18   th at                                            g new expe ncrie
                                         go   od   fo r  me. After gainin                                ,
       time away from
                          BVB     w  as                                            added pres re  su
                                        d  m   ak  in g    de cisions without
                           ings, an
        learning new th                               ."
                        re  turn to Borussia
        I was ready to                                                                               ned
                                                                               were nearly crow
                                   tu rn ed   ou   t, be  cause the team                      ed  ia te ly.
                          , as it                                                 stian imm
         A stroke of luck                         th  e  cr  edit," says Seba
                          don't de     se  rv e                                         he still kn sow
         champions. "I                          an   d  th  ro ug  h. Nevertheless,
                              er throug      h                                            d. "Mentality
          He's a team play                       is e  to   he  lp fine-tune the squa
                             nd his expert                                   d thus I was able
                                                                                                   to use
          where he can le                          er  was identity. An
                                 le  m . N  ei th                                              t an  d the
          was never my pr
                              ob                                                     agemen
                                               fo rc  e  th  e goals of the man
          my own experie
                              nce to    re  in                                         ound and and st
                                                  lp  s if  yo u  kn ow your way ar
                             e squad. It      he                                            go hand-in-
           coach within th                          nfi de   nc e  an d humility should
                               lues. Self-co
           for important va                                    g players."
                 , especial  ly in  the case of youn
           hand                                                                                             ed
                                                                                      on. "We focuss
                                                r  th e   ro ck  y 2017/2018 seas
            BVB wanted a re
                                 build af    te                                          went much t-    be
                                                    ve ry   first  m atch day things
                                 d from th      e                                                  cause if
            on experience an                                 io us , m  aybe  too cautious. Be
                                                          ut
                                ed. We were ca                                     u don't want to
                                                                                                       finish
            ter than expect                           d   ca  n win the title, yo
                                of 9   po in  ts  an
             you have a lead
                        th e  en  d."
             second in                                                                           alised that
                                                          r  'G la db ac h. But we soon re
                                   ppointed af        te                                            hael and
              "I was very disa                                                   nning. Aki, Mic
                                           st   ye  ar  w   as just the begi                               d the
              we were right:
                                 th  e fir                                          ith the coac anh
                                           ! W  e'  re  de   vis ing solutions w
                                  illiant                                                    e!"
               Matthias are br                                           arn, including m
                           ev  er yo ne   ha  s  something to le
               team. And

                                                                                                      of the rebuild:
                                                                                    in the first year
                                                       ppy  with the progress made            tzk e, Sebastian Kehl.
                                        Not at all unha           ael Zorc, Hans-Joachim
                                                                                          Wa
                                                           , Mich
                                             Lucien Favre

20      2018/2019 Sustainability Report
Promoting youth football

 DUAL PATHS TO
   SUCCESS.
        alent, school, pro sports.
       T                                                                                 ol in Dort-
                                                 ll- Ge  sa   m  ts ch  ule (GSG) scho
                           hwister-Scho                                       as successful on
                                                                                                   the
        Venue: the Gesc                        gs  te  rs wouldn't be
                         tale  nt ed   yo  un                                               Th at  hits
        mund: "BVB's                                                               hools."
                                    st an  ce    of   th e   three partner sc                      an  d
                          e assi                                                     admaste   rs
        pitch without th                      rt io ns    ar  e  made by the he
                          nfident as      se                                               developi  ng
         home. Such co                                                   to teaching and
                          pr of es  sion   als   when it comes
         their teachers:
         personalities.
                                                                                                  tands
                                                                                director, unders
                                          h Ac   ad  em    y's educational                             an
          Matthias Röben,
                             th e  Yo ut                                          ress of scho to
                                                                                                ol
                                      es   all  to o   w el  l. "Adding the st                     re nt s
          the practical ch
                            alleng                                                      pitch. Pa
                                             ha  ve    a ne   ga  tive impact on the                    od
                               dule can                                      age, and BVB
                                                                                              is a go
          already full sche                        e complete pack
                            lo ok  ing   fo r  th                                          ore  talented
           nowadays are                                                       e or two m
                                 sp ec  t.  Th  at  's  why we get on
                             re
           partner in this
                     rs th an   other clubs."
           youngste                                                                                    ters
                                                                                   talented youngs
                                                 tim   e   is  a priority. "Our
            Making up lost
                               classr   oo  m                                             very time n-co
                                                     m  pe   titive  sp  orts – both are
                              school and         co                                         " says Klaus
            have two jobs:                           e  a   go  od  ba  lance for each lad,
                               to find a strik
            suming. We try
                                 headmaster.
            Zielonka, GSG's                                                                                al
                                                                                     experience norm
                                        as    th  ey   ar  e,   the kids should                     ute,  be -
             Röben: "As un
                                ique                                                 te school ro
                                            el y  do  n' t  w  an t to go the priva                     nc es .
                                purpos                                                       experie
             school life. We                           e   la ds   fro m   having everyday
                                 ld prevent        th                                           part of th   e
              cause that wou                                                   ects, both are
                                         en  t  an   d  working on proj                                ething
              Becoming inde
                                 pe  nd                                            n to create som
                                         nc  ep   t. Fi  nd  in  g the motivatio                   l pu  pils."
                                   " co                                                 nefits al
              "Dortmund lads                             te  r   w hi le doing so, be
                                  ilding     ch   ar ac                                     itment.
               special and bu                                              personal comm
                              is re qu  ire  s  a  high degree of
               Achieving th

                                                                                                        ll clubs.
                                                                                      schools for footba
                                                        ming GSG  as one of the elite          s Zielonka  (GSG),
                                                    y na                                    au
                                     Above: Ceremon                       -Gymnasium), Kl
                                              r Dr Markus Tendahl (Goethe           rad-Klepp ing-Berufskolleg).
                                           ste                                (Kon
                             Right: Headma                    Pascal Schäfer

22      2018/2019 Sustainability Report
Vor dem Spiel

                                                         co     ntext
                                          Sustainability
                                                n is a ti o n a l s tr ucture
                                          Org a
                                                                    logue
                                          Stakeholder dia
                                                                   lysis
                                          Materiality ana
                                                                  ture
                                           Shaping the fu

      Structu  re d
             lo pm  e
        deve inability nt
           Managing susta

24      2018/2019 Sustainability Report
Sustainability context                                                                                                                                                                                                             Sustainability context

                                                                                                                                 The media and football fans alike are increasingly     and confidence placed in the club by the fans and
                                                                                                                                 voicing their criticism of the market mechanisms       BVB's own authentic, transparent actions.
                                                                                                                                 involved in transfer sums and player wages and
                                                                                                                                 the associated spiral of commercialisation. If the     Football's significance
                                                                                                                                 fans were to start turning their backs on the sport,
                                                                                                                                                                                        means taking responsibility
                                                                                                                                 this could lead to financial losses in the overall
                                                                                                                                 market, for example either as a result of declining    The public interest and enthusiasm for the sport
                                                                                                                                 merchandising revenue or TV subscriptions.             as well as its economic strength mean that clubs
                                                                                                                                                                                        have a responsibility to their communities that
                                                                                                                                 We also value compliance with Financial Fair Play      goes beyond mere footballing and economic suc-
                                                                                                                                 rules as a means of ensuring relatively equal op-      cess. Sport is more than just a business – sport
                                                                                                                                 portunities on the transfer market. It is difficult    moves people. Borussia Dortmund takes this re-
                                                                                                                                 enough to compensate for the competitive advan-        sponsibility very seriously at various levels. We
                                                                                                                                 tages that English clubs enjoy in securing enor-       actively advocate social issues such as diversity,
                                                                                                                                 mous amounts television money. The results of          equal opportunity, integration and anti-discrim-
                                                                                                                                 this spring's European club competitions clearly       ination and take a stand against right-wing ex-

                     Football: passion and
                                                                                                                                 show the relationship between financial perfor-        tremism and violence in all its forms, while also
                                                                                                                                 mance and sporting success, with four English          promoting various educational and informational
                                                                                                                                 teams competing in the finals of the Champions         opportunities.

                     economic factor                                                                                             League and the Europa League.
                                                                                                                                                                                        As climate issues are moving into the foreground
                                                                                                                                                                                        and resources become increasingly scare and
            102-15
                     Football captivates people all over the world and the extensive and contin-
                                                                                                                                 Stadium and the digital world                          environmental pollution worsens, it's imperative
                     uous news coverage the sport receives across all channels is a testament to                                 Borussia Dortmund is striving to strike a respon-      that we also take stock of and analyse the environ-
                                                                                                                                 sible balance between the interests of spectators      mental consequences. The sport of football can-
                     this appeal. In Germany, professional football is a major economic factor. Last
                                                                                                                                 and users of new media and digital platforms. A        not live up to this responsibility unless each club is
                     season, clubs in the first and second Bundesliga divisions again generated
                                                                                                                                 distinction must be made between home-grown            aware of and understands these challenges.
                     record revenue of EUR 4.42 billion and employed more than 55,000 people.                                    measures and superordinate arrangements. Take
                                                                                                                                 the generally unpopular Monday-evening Bundes-
                                                                                                                                                                                        Sustainability context
                     Westphalian roots and                                                                                       liga matches, for example. Going forward, the
                                                                                                                                 league will no longer hold matches on Mondays,         We have come to realise that dissecting the busi-
                     internationalisation
                                                                           While being a listed German partnership limited       a move BVB supports.                                   ness of football at the athletic and economic levels
                     BVB is well aware of the challenges posed by          by shares (Kommanditgesellschaft auf Aktien)                                                                 is not enough to meet the demands of our stake-
                     rapid developments in professional football.          on the one hand ensures the continuity of the         The introduction of the video assistant referee        holders or our own aspirations. We are aware that
                     Thanks to its success on the pitch in previous        Company's business activities, it is also viewed      also led to some discontent among spectators           this overall responsibility is a key factor and driver
                     years and by steadily qualifying for international    critically by some of our own fans, meaning that      in the stadium because calls that were reviewed        of success and growth. We live up to this respon-
                     club competitions, Borussia Dortmund has be-          decisions surrounding the internationalisation        led to considerable in-game delays and the fans        sibility towards the people who ensure the club's
                     come one of the world's largest football clubs with   and commercialisation of club football call for       – unlike their peers watching at home – often did      continued existence through their various con-
                     over 151,000 members and millions of fans. This       considerable tact.                                    not readily understand what was being reviewed.        tributions, our fans, sponsors, members, share-
                     also means that fans, competitors and various or-                                                           The criticism voiced by fans was unmistakable.         holders as well as our city and the surrounding
                     ganisations expect the club to be more than a pas-    BVB actively addresses various topics, especially     By contrast, new methods of communicating with         region.
                     sive participant and instead to adopt a formative     those that have recently attracted interest and at-   and offers providing added value for an increas-
                     and clearly-defined role.                             tention. For instance, we are in favour of preserv-   ingly heterogeneous fan base are the responsibil-
                                                                           ing the general principle of competition, including   ity of the clubs themselves.
                     Borussia Dortmund draws its strength from an          at international competitions, and reject the for-
                     identity and fan base firmly rooted in Westphalia.    mation a European Super League comprising only        While some tradition-minded fans have little ap-
                     Realising our sporting ambitions of achieving         a selection of top clubs in a "closed shop" style     preciation for the opportunities presented for
                     peak performance and giving our fans an unpar-        competition format. In our opinion, this would un-    digital communication and marketing, younger
                     alleled football experience requires planning and     dermine the domestic leagues and competitions.        and more international fan groups very much wel-
                     leveraging the economic foundation for the nec-       Borussia Dortmund stands by the Bundesliga as         come these possibilities. Finding an appropriate
                     essary team, staff and infrastructure investments,    the primary domestic competition.                     mix and displaying the right amount of tact is a
                     and gearing this foundation for the future.                                                                 challenge that is closely connected with the trust

26      2018/2019 Sustainability Report                                                                                                                                                                                    2018/2019 Sustainability Report       27
Organisational structure                                                                                                                                                                                                                                                Organisational structure

                       Borussia Dortmund
         Part of the
       Non-financial                                                                                                                                                  Ballspielverein
         Statement                                                                                                                                               Borussia 09 e.V. Dortmund                                 Borussia Dortmund
                                                                                                                                                                                                                        Geschäftsführungs-GmbH
                       GmbH & Co. KGaA                                                                                                                      Executive Board
                                                                                                                                                              elects
                                                                                                                                                                                    Council of Economic

                                                                                                                                                                              appoints
                                                                                                                                                                                          Affairs
                                                                                                                                                                                                elects
                                                                                                                                                                                                                                 (General Partner)
                                                                                                                                                                                                                                  appoints and monitors

                                                                                                                                                                         Members' Meeting                            Advisory Board            Managing Director
              102-2
              102-5
                       The object of Borussia Dortmund GmbH & Co. KGaA and its Group
              102-6    companies is to operate a professional football club and to lever-
                       age the economic benefits of the associated potential streams                                                                                    Borussia Dortmund                       Chart of structures and responsibilities: This chart shows the
                       of revenue, in particular from marketing SIGNAL IDUNA PARK.                                                                                       GmbH & Co. KGaA                        structures and responsibilities as between BV Borussia 09
                                                                                                                                                                                                                e.V. Dortmund, Borussia Dortmund GmbH & Co. KGaA and
                                                                                                                                                                         Supervisory Board                      Borussia Dortmund Geschäftsführungs-GmbH.
                                                                                                                                                                                                                For a detailed overview, see from page 37 of the 2018/2019
                                                                                                                                                                                    elects
                                                                                                                                                                                                                Annual Report.
                                                              Borussia Dortmund GmbH & Co. KGaA
                                                                                                                                                                       Annual General Meeting                   http://aktie.bvb.de/eng/Publications/Annual-Reports

                          100 %             100 %                  100 %                 100 %                100 %             33.33 %

                         BVB Stadion-     BVB Merchandising     BVB Event & Catering   besttravel dortmund   BVB Asia Pacific   Orthomed GmbH
                       management GmbH         GmbH                    GmbH                   GmbH              Pte. Ltd.                                sources”. His contract runs until 31 December                the work of the management of the Company to                      205-1

                                                    Consolidated tax group                                                                               2022. Thomas Treß is responsible for the “Finance            be in compliance with the law and in proper order,
                                                                                                                                66.67 %                  & Facilities” and “Organisation” areas and is un-            it deems the internal control system, risk man-
                                                                                                                                                         der contract with Borussia Dortmund until 30                 agement system and internal audit system to be
                                                                                                                                  Orthomed
                                                                                                                                 Management              June 2022. Carsten Cramer is responsible for the             effective, and attests to the Company’s corporate
                                                                                                                                                         “Sales & Marketing” and “Digitisation” areas and             organisation and economic viability. The Super-
                                                                                                                                                         his contract also runs until 30 June 2022.                   visory Board convened four meetings during the
             102-45    Borussia Dortmund GmbH & Co. KGaA (hereinaf-                        The Company, whose registered office is in Dort-                                                                           reporting period. The Supervisory Board received
                       ter "Borussia Dortmund" or "BVB") was spun off                      mund, focusses primarily on its operations at its             The sole shareholder of Borussia Dortmund                    written reports in the intervals between its meet-
                       from Ballspielverein Borussia 09 e.V. Dortmund,                     headquarters, SIGNAL IDUNA PARK, the FanWelt                  Geschäftsführungs-GmbH is Ballspielverein                    ings. Moreover, the chairman of the Supervisory
                       which was formed on 19 December 1909. By virtue                     service centre, BORUSSEUM, training grounds                   Borussia 09 e.V. Dortmund, which is represent-               Board was in contact with the management on a
                       of the resolutions of the Members' Meeting dated                    and the BVB Evonik Football Academy. It also                  ed by the Executive Board. The Executive Board               regular basis.
                       28 November 1999 and 26 February 2000, all com-                     operates six fan shops throughout the region.                 in turn comprises three members: Dr Reinhard
                       mercial operations of the professional football                     As part of our internationalisation strategy, we              Rauball (President), his deputy Gerd Pieper and
                                                                                                                                                                                                                              Evonik Industries AG: 14.78 %
                       club were spun off into a separate entity, which                    opened a representative office in Singapore in                Dr Reinhold Lunow (Treasurer). The Supervisory
                       made history in October 2000 as the first football                  2014 and another office in Shanghai in 2017.                  Board, which is elected by the Annual General                                   Bernd Geske:           9.33 %                  102-5

                       club to go public in Germany. Today, Borussia                                                                                     Meeting, advises and monitors Borussia Dort-                                          BVB e.V.:        5.53 %
                       Dortmund is listed in the Prime Standard seg-                       Organisation of management and                                mund. However, the rights and duties of the Su-
                                                                                                                                                102-18
                                                                                                                                                                                                                                      SIGNAL IDUNA:             5.43 %                 Chart of shareholder
                       ment of the Frankfurt Stock Exchange operated                                                                                     pervisory Board are limited. Specifically, it has no
                                                                                           control                                                                                                                                            PUMA SE:          5.00 %
                                                                                                                                                                                                                                                                                       structure [published at
                       by Deutsche Börse AG.                                                                                                             authority with respect to matters involving person-                                                                           http://aktie.bvb.de/eng/
                                                                                                                                                                                                                                                                                       BVB-Share/Sharehold-
                                                                                           The legal structure of Borussia Dortmund was de-              nel, i.e., no authority to appoint and dismiss man-                                 Free float: 59.93 %                       er-Structure, accessed
              102-4    In addition to its primary business, Borussia Dort-                 signed to ensure that close (legal) ties remained             aging directors of Borussia Dortmund Geschäfts-                                                                               on 17/06/2019]
              102-7
                       mund also operates in football-related areas. The                   between the club and the Company.                             führungs-GmbH. Nor is the Supervisory Board
                       Company currently holds equity investments in                                                                                     authorised to adopt internal rules of procedure              The Fan Council serves as a forum for dialogue
                       BVB Stadionmanagement GmbH (100%), BVB                              Borussia Dortmund Geschäftsführungs-GmbH,                     or a list of transactions requiring its consent on           and a communicative link with fans and defines
                       Merchandising GmbH (100%), BVB Event & Cater-                       the general partner of Borussia Dortmund GmbH                 behalf of the general partner. Rather, such rights           itself as the representative body for all BVB fans
                       ing GmbH (100%), besttravel dortmund GmbH                           & Co. KGaA, is responsible for management and                 and duties are vested in the governing bodies of             who identify with Borussia Dortmund’s values.
                       (100%), BVB Asia Pacific Pte. Ltd. (100%) and Or-                   representation of the latter. Borussia Dortmund               Borussia Dortmund Geschäftsführungs-GmbH,                    One of the Fan Council’s primary objectives is to
                       thomed Medizinisches Leistungs- und Rehabilita-                     Geschäftsführungs-GmbH is for its part repre-                 namely its Advisory Board and the Executive Com-             ensure that BVB remains a fan-based organisa-
                       tionszentrum GmbH (33.33%). The activities of the                   sented by Managing Directors Hans-Joachim                     mittee created by the Advisory Board. The reports            tion and therefore to establish and maintain com-
             102-48    former Sports & Bytes GmbH were integrated into                     Watzke, Thomas Treß and Carsten Cramer. As                    of the management and the Supervisory Board’s                munication between all partners on the basis of
                       the Company. Borussia Dortmund's group struc-                       chairman of the management, Hans-Joachim                      enquiries and deliberations form the basis of the            mutual respect. In addition to this objective, the
                       ture is presented in the chart above.                               Watzke is responsible for setting the Compa-                  Supervisory Board’s supervisory activities. For the          Fan Council can also be used to mediate conflicts
                                                                                           ny’s strategic course, as well as for the areas of            reporting period, the Supervisory Board considers            between fans and fan groups
                                                                                           “Sports”, “Communications” and “Human Re-

28      2018/2019 Sustainability Report                                                                                                                                                                                                                        2018/2019 Sustainability Report          29
Stakeholder dialogue                                                                                                                                                                                                                   Stakeholder dialogue

                                                                                                                                                                                              fire brigade) as well as specific organizations of
                                                                                                                                102-43   Structured dialogue
                                                                                                                                                                                              the City of Dortmund and its region, in the context
                                                                                                                                         We use a range of different formats to promote       of match day planning. Borussia Dortmund works
                                                                                                                                         ongoing dialogue with all of these groups: we        closely with the DFB and the DFL and currently
                                                                                                                                         conduct stakeholder surveys, organise dialogue       chairs the German Association of Stadium Oper-
                                                                                                                                         events on specific topics and exchange ideas in      ators (VdS).
                                                                                                                                         discussion and information forums or as part of
                                                                                                                                         our work with various associations. Press confer-
                                                                                                                                         ences are held at regular intervals. We also main-
                                                                                                                                         tain ongoing dialogue with the City of Dortmund
                                                                                                                                         and other local and regional authorities.

                                                                                                                                         We also communicate with our members, our
                      nn Sustainability Working Group, 22 May 2019                                                                       fans, visitors to SIGNAL IDUNA PARK and our
                                                                                                                                         business partners on a regular basis. We want to
                                                                                                                                         know which topics they consider to be relevant to     nn Fan Council, 12 June 2019
           102-42
                    Our stakeholder dialogue                                                                                             BVB now and in the future, how they rate our per-
                                                                                                                                         formance regarding the individual topics and what    The next step in the process of intensifying our
                                                                                                                                         they expect of us.                                   stakeholder involvement will be to include our
                    BVB touches on the interests of many different people. This is why maintaining                                                                                            vendors and local residents. We will address the
                                                                                                                                         With the Fan Delegates' Meeting (Fandelegierten-     results of this dialogue process and the measures
                    dialogue with our stakeholders is a matter very close to our hearts. Our aim is
                                                                                                                                         versammlung), which is held twice a year, and the    we intend to take in response to them in our Sus-
                    to strike a balance between different interests to the greatest degree possible
                                                                                                                                         Fan Council, which meets on a regular basis, we      tainability Report.
                    and to further build trust on a permanent basis. When we communicate with                                            have set up bodies that communicate continually
                    our various stakeholders, we provide transparent information on our decisions                                        with our various fan groups.
                    and actions and their ramifications so that we may receive feedback to help us
                    improve further.                                                                                                     We maintain regular, close contact with emergen-
                                                                                                                                         cy services (German Red Cross, the police, the

                    Our stakeholders
                    Borussia Dortmund's actions and activities have       also sponsors, vendors, authorities, associations,
                    a profound effect on various partners, stakehold-     the media, our neighbours, the City of Dortmund
                    ers and interested parties whose relationships are    and the surrounding region, that make demands
                    often intertwined. Conversely, depending on the       and have expectations of BVB or that are influ-
                    extent of their relationship with the club, these     enced by the club. As a listed company, Borussia
                    stakeholder groups can also influence decisions       Dortmund is also attentive to the objectives, needs
                    at Borussia Dortmund. These groups include not        and interests of its shareholders.
                    only our fans, club members and employees, but

           102-40

                                                       Fans                                         Club members
                        In order to perform a
                        materiality analysis from
                        the perspective of BVB's
                                                       Employees                                        Neighbours
                        primary stakeholder
                        groups, we entered into
                                                       Sponsors          Stakeholders                        Vendors
                        structured dialogue with
                        the following groups in
                        the reporting period:          Media                                           Associations

                                                       City of Dortmund                              Shareholders                         nn Fan Delegates' Meeting

30      2018/2019 Sustainability Report                                                                                                                                                                                        2018/2019 Sustainability Report     31
Materiality analysis                                                                                                                                                                                                                                                                                            Materiality analysis

            102-15   Our material topics                                                                                                                Materiality matrix                                                                                                                                                   102-44

                     Borussia Dortmund is confronted with a host of topics that have a significant                                                      The 25 topics identified as being material are shown in the graphic below.

                     economic, ecological and/or social impact and that significantly influence the
                     assessments and decisions of our stakeholders and are thus considered mate-
                     rial. Borussia Dortmund has recorded these topics methodically and assessed                                                                                                              5,0
                     their significance with regard to their impacts and their influence on stakeholder
                     assessments and decisions.

                                                                                                                                                         Impact on stakeholder decisions and assessments
               101   Basis of reporting                                    their impact and to take these topics into account                                                                                                                                                                                   22
            102-46                                                                                                                                                                                            4,5
                     We take the principles of completeness, materi-       in our business activities. We initially identified an                                                                                                                                                    3                      2
                     ality and stakeholder involvement and the current     assortment of topics in early 2017 that we then
                                                                                                                                                                                                                                                                               4                                1
                     internationally recognised standards for sustain-     grouped into larger areas and evaluated in co-
                     ability reporting set out by the "Global Reporting    operation with Ruhr University Bochum. We then                                                                                                                                          11
                     Initiative" (GRI) as a basis for determining what     derived the material areas and topics, which were
                                                                                                                                                                                                                                               10                                          25 18            8
                     our Sustainability Report will cover. This report     then reviewed and defined more precisely in 2018
                                                                                                                                                                                                              4,0                                                                    5
                     was prepared in accordance with the "2016 GRI         with the assistance of external experts on the ba-                                                                                              15                  17 21          16 19                                    23
                     Standards (Core option)" and covers the reporting     sis of workshops, interviews and surveys held in                                                                                                                       9              14
                     period for the 2018/2019 season. Unless indicat-      the course of a structured stakeholder dialogue                                                                                                                                                     12                  7
                     ed otherwise, all figures pertain to the 2018/2019    process.                                                                                                                                                                                      20
                     season.                                                                                                                                                                                                                                   6
                                                                           As part of the annual review at the beginning of          103-3
                                                                                                                                                                                                              3,5
                                                                                                                                                                                                                                                                                                        13
                     Although the GRI Standards were prepared for          2019, these topics were reviewed with regard to                                                                                                                                                                  24
                     all organisations regardless of the sector they       completeness and their impact assessment and
                     operate in or their location, professional football   adjusted in line with the latest insights. This year's
                     covers a very special field and differs in many       review was conducted by the internal Sustainabil-
                     respects from traditional enterprises. In order       ity Working Group, which includes representatives
                     to take this into account, the "Athletic develop-     from all relevant corporate areas, and by means
                     ment" material area was added to expand on the        of a workshop with the Fan Council. The following         102-49                                                                  2,5                        3,5                 4,0                      4,5                    5,0
                     GRI system and the "Fans, members and society"        adjustments were made to the terms and classi-
                                                                                                                                                                                                                                    Significance of the economic, ecological and social impacts
                     topic was included to expand on social issues. All    fication system used in the previous year's report
                     of the information in this report essentially per-    on the 2017/2018 season on the basis of the com-
                     tains to Borussia Dortmund GmbH & Co. KGaA,           ments and suggestions we received:
                     with the exception of the information on the club’s                                                                      102-47   25 material topics in 6 areas
                     members, which are organised under BV. Borus-         nn The   description of the materiality matrix's
                                                                                                                                                                                                                                                                                                                                    The six high-
                     sia 09 e.V. Dortmund. The "leuchte auf" non-profit        x-axis was changed to "Significance of eco-                             Athletic development                                                                                        Environmental responsibility
                                                                                                                                                                                                                                                                                                                              lighted topics form
                                                                                                                                                        1                                                  Peak performance                                         14    Energy and emissions
                     foundation is also an independent entity.                 nomic, ecological and social impacts" in line                                                                                                                                                                                                  part of the Non-
                                                                                                                                                        2                                                  Promoting youth football                                 15    Water and waste water                               financial Statement.
                                                                               with the current translation of GRI 101 "Foun-                                                                                                                                                                                                 See the following
                                                                                                                                                       Fans, club members and society                                                                               16    Mobility                                            pages.
                     Materiality                                               dation" (2016).                                                          3                                                  Fan community and fan behaviour                          17    Use of resources
                     Which topics are particularly important to our                                                                                     4                                                  Diversity and anti-discrimination                       Employees
                     long-term success based on our corporate social       nn The "Diversity and anti-discrimination" topic          103-3              5                                                  Identity and tradition                                   18    Employment
                     responsibility? What are the social, ecological and       is now its own topic, having previously been in-                         6                                                  "leuchte auf" foundation                                 19    Occupational health and safety
                     economic impacts of our activities and what do            cluded in the "Fan community and fan behav-                              7                                                  Media and social networks                                20    Training and education
                                                                                                                                                       Economic approach                                                                                            21    Diversity and equal opportunity
                     our stakeholders expect of BVB in this regard? In         iour" topic. This is due to the significance of the
                                                                                                                                                        8                                                  Our financial performance                               Product responsibility
                     order to answer these questions, we began exam-           work (including a donation of EUR 1 million to
                                                                                                                                                        9                                                  Economic factor in the region                            22    Spectator safety
                     ining the relevant topics methodically in 2017. The       Yad Vashem) and the creation of an independ-                                                                                                                                         23    Stadium quality
                                                                                                                                                        10                                                 Responsible purchase
                     analysis aims to assign weightings to sustainabil-        ent department "Diversity and anti-discrimi-                             11                                                 Compliance and risk management                           24    Product safety and product quality
                     ity topics, with the involvement of our stakehold-        nation, fan and youth centre". Reporting on the                          12                                                 BVB brand                                                25    Service quality
                     ers, based on their importance to BVB in terms of         two topics separately also reflects BVB's more                           13                                                 Sponsors

32      2018/2019 Sustainability Report                                                                                                                                                                                                                                                                2018/2019 Sustainability Report       33
Materiality analysis                                                                                                                                                                                                                                                   Shaping the future

                            nuanced approach to managing the topics.
                            The significance of the impacts of both topics
                                                                               In total, 25 topics were identified as being materi-
                                                                               al due to the significance of their economic, eco-
                                                                                                                                                103-3   Shaping the future:
                            was again assessed as high.                        nomic, ecological and social impacts on BVB and
                                                                               their influence on stakeholder assessments and
                                                                               decisions. The following factors were taken into
                                                                                                                                                        our sustainable development
                     nn We also expanded the scope of the area "Fans                                                                  102-46

                            and club members" to "Fans, club members           account when defining the material topics:
                            and society".                                                                                                               Strong base and organisational drive                            contributes to society, we feel that we have a
                                                                               nn Business model, strategy and material risks:                          "We're a strong brand," stated chairman of the                  particular responsibility to promote these issues,
             103-3   nn The      "Our financial performance" topic was            The central values, guidelines, strategies, ob-                       management Hans-Joachim Watzke at the 2019                      now more than ever. We therefore not only want
                            rated higher in terms of the significance of its      jectives and requirements of BVB, company                             Annual Press Conference. He again confirmed                     to have but also must have this social discourse.
                            impacts. This increase reflects the fact that         management systems, value chain and mate-                             Borussia Dortmund GmbH & Co. KGaA's ambi-
                            BVB devised a growth strategy during the re-          rial risks were taken into account.                                   tious objective of increasing the club's revenue                The organisational realignment is the result
                            porting period.                                                                                                             to EUR 500 million by 2025 (not including income                of Borussia Dortmund GmbH & Co. KGaA's
                                                                               nn Key sector-specific aspects: The main topics                          from transfers). BVB wants to use this sporting                 continual and systematic efforts to identify our
             103-3   nn Due to its increasing importance for profes-              and future requirements in the sector were                            and financial success to assume its responsi-                   25 material topics on sustainability, which we
                            sional football and the feedback from the Fan         identified by conducting interviews with BVB                          bility, which is tied closely to Dortmund and the               defined as part of an extensive internal and
                            Council (including with respect to the current        managers and specialists.                                             surrounding Ruhr region, especially with regard                 external dialogue process, as described above.
                            discussions surrounding Financial Fair Play),                                                                               to the club's sustainable development.                          This third annual report presents those changes.
                            the "Compliance and risk management" top-          nn Interests and expectations of relevant stake-                                                                                                                                                   102-16

                            ic was rated higher both in terms of the sig-         holders: The interests and expectations of the               102-10   In the summer of 2019, we formed a separate                     Process
                            nificance of its impacts and its influence on         stakeholders that have invested in BVB were                           Corporate Responsibility department which                       Borussia Dortmund stands for intensity, authen-
                            stakeholder assessments and decisions.                identified by surveying members of the Su-                            handles all social, corporate and ecological                    ticity, community and ambition and everything
                                                                                  pervisory Board and sponsors. The economic,                           issues relating to sustainability. This depart-                 we do has a powerful impact. That is why we have
             103-3   nn The "Promoting youth football" topic was rat-             social and/or ecological interests and ex-                            ment will oversee BVB’s “leuchte auf” founda-                   made a promise to ourselves and to each and
                            ed higher in terms of the significance of its         pectations of BVB's other stakeholders were                           tion, as well as the construction project for the               every one of our fans that we will give nothing
                            impacts. This is due to the ongoing implemen-         identified by including fans, authorities, the                        fan and youth centre and the topic of diversity                 less than 100% in our passioned and determined
                            tation of the concepts developed in connec-           association and club representatives in the                           and anti-discrimination. Professional sports can                pursuit of our goals. We want to help others help
                            tion with the planned investment in the Youth         stakeholder dialogue process.                                         be polarising, and we will discuss these issues.                themselves and dedicate all of our quality to the
                            Academy and the efforts to strengthen the U17                                                                               Because we understand how and what BVB                          service of the team.
                            to U23 youth squads.                               nn Impact of activities: The economic, ecologi-
                                                                                  cal and/or social impacts as well as the con-
                                                                                                                                                   MATERIAL AREAS                   MATERIAL TOPICS                                         THE 6 FOCAL POINTS
             103-3   nn The "Energy and emissions" topic was rated                sequences for BVB relating to the economic,                                                                                                               OF OUR WORK
                        higher in terms of the significance of its im-            ecological and/or social impacts, e.g. risks to                                               1   Peak performance
                                                                                                                                                   Athletic development         2   Promoting youth football
                        pacts because of the decision made during the             the business model or reputational risks, were                                                                                                                Always in tune:
                                                                                                                                                                                3   Fan community and fan behaviour                             BVB, its fans and
                        reporting period to introduce an energy man-              assessed on the basis a three-year estimate.
                                                                                                                                                                                4   Diversity and anti-discrimination                           the region
                        agement system in accordance with DIN ISO                                                                                  Fans, club members           5   Identity and tradition
                        50001.                                                 nn Politicaland regulatory influencing factors                      and society
                                                                                                                                                                                6   "leuchte auf" foundation                                    Always acting responsibly:
                                                                                  The applicable laws, guidelines, international                                                7   Media and social networks                                   Sustainability
                                                                                  or voluntary agreements and requirements of                                                   8   Our financial performance                                   and the stadium
                                                                                  the DFB/DFL that are of strategic significance                                                9   Economic factor in the region
                                                                                  to BVB and its stakeholders were taken into                                                  10   Responsible purchase
                                                                                                                                                   Economic approach                                                                            Always giving it our all:
                                                                                  account.                                                                                     11   Compliance and risks                                        Sustainable HR
                                                                                                                                                                               12   BVB brand                                                   development
                                                                                                                                                                               13   Sponsors
                                                                                                                                                                               14   Energy and emissions
                                                                                                                                                                                                                                                Always improving:
                                                                                                                                                   Environmental               15   Water and waste water                                       Product quality and
                                                                                                                                                   responsibility              16   Mobility                                                    service
                                                                                                                                                                               17   Use of resources
                                                                                                                                                                               18   Employment
                                                                                                                                                                                                                                                Always working hard
                                                                                                                                                                               19   Occupational health
                                                                                                                                                                                                                                                to stay on top:
                                                                                                                                                   Employees                        and safety
                                                                                                                                                                                                                                                Ensuring peak performance
                                                                                                                                                                               20   Training and education
                                                                                                                                                                               21   Diversity and equal opportunity
                                                                                                                                                                               22   Spectator safety                                            Always promoting
                                                                                                                                                                               23                                                               young talent:
                                                                                                                                                                                    Stadium quality
                                                                                                                                                   Product responsibility                                                                       Dortmund lads
                                                                                                                                                                               24   Product safety/product quality
34      2018/2019 Sustainability Report                                                                                                                                                                                                                                                          35
                                                                                                                                                                               25   Service quality
Shaping the future                                                                                                                                                                                                                                   Shaping the future

                    This means that every single person at BVB has               includes representatives from different de-               102-15   Strengths, weaknesses, opportunities and
                                                                                                                                                                                                          Borussia Dortmund is a member of the                  102-13
                    to take responsibility, also, and particularly so, in        partments and has already made valuable                            threats
                                                                                                                                                                                                          following associations:
                    terms of our sustainable development. We have                substantive contributions to our further                           We first discussed the strengths, weaknesses,
                    defined six specific focal points of our work in             development. This continuous exchange                              opportunities and threats in working groups,          nn DFL Deutsche Fußball Liga GmbH (DFL)
                    this regard to help us shape our future success-             between the new department and the cor-                            taking the current risk inventory into account.
                    fully and in a structured manner. The graphic on             porate functions is very important to us.                          After identifying all strengths, weaknesses, op-      nn Deutscher Fußball-Bund e.V. (DFB)
                    the previous page illustrates the complex rela-                                                                                 portunities and threats we then determined what       nn Union of European Football Associations
                    tionships between the topics that are material to        3   The specific and practice-based implemen-                          needed to be undertaken and proposed specific            (UEFA)
                    us and the focal points of our work: everything is           tation of measures in the aforementioned                           actions in coordination with the relevant depart-
                    interrelated!                                                focal points of our work.                                          ments and the management. The process is
                                                                                                                                                                                                          nn Fédération Internationale de Football
                                                                                                                                                                                                             Association (FIFA)
                                                                                 In the "Acting responsibly. Together." sec-                        underway and we will publish our results in the
                                                                                 tion of this report we present the measures                        next report.                                          nn Westdeutscher Fußballverband e.V. (WDFV)
                    3 years – 4 action levels                                    we took with the six defined focal points
                                                                                                                                                                                                          nn Fußball- und Leichtathletik-Verband
                                                                                 of our work in the 2018/2019 season. The                           In the following two sections, we report on the
                                                                                                                                                                                                             Westfalen e. V. (FLVW)
                      1        Strategy                                          SWOT analysis described further below,                             specific measures that we are taking ("Acting re-
                                                                                                                                                                                                          nn European Club Association (ECA)
                                                                                 which we carried out in the summer of                              sponsibly. Together. – The six focal points of our
                                                                                 2019, will result in further plans for sensi-                      work" starting on page 46) and on our general
                      2        Dialogue                                          ble measures. The next step will be to dis-                        approach to addressing the individual material
                                                                                                                                                                                                          nn Vereinigung deutscher Stadionbetreiber
                                                                                                                                                                                                             (VdS)
                                                                                 cuss these measures in the Working Group,                          topics ("25 material topics – Management ap-
                      3        Focal points of work                              after which we will present the measures in                        proaches based on the GRI" starting on page 84).
                                                                                                                                                                                                          Borussia Dortmund supports and promotes               102-12
                                                                                 the next report.
                                                                                                                                                                                                          the following charters and initiatives:
                      4        Communication                                                                                               102-12   Charters and associations
                                                                             4   Transparently and authentically communi-                           In September 2019, Hans-Joachim Watzke was            nn Association of German Foundations
                                                                                 cating our development to our employees,                           elected to the Executive Board of the European           ("leuchte auf" foundation)
                    Three-year plan                                              fans and external stakeholders.                                    Club Association (ECA), where he will represent
                                                                                                                                                                                                          nn Business Social Compliance Initiative (BSCI)
                    In spring 2019, we opted for a three-year struc-             This not only includes our annual Sustain-                         the interests of the Bundesliga at the European
                    tured planning process with specific milestones.             ability Report but increasingly also a lively                      level. Dr Christian Hockenjos has been elected to     nn Initiativkreis Ruhr e.V.
                    This relates to four action levels that we will pur-         exchange of ideas on current topics both                           serve as Chairman of the Executive Board of the
                    sue as part of an integrated approach:                       within the Company and online.                                     German Association of Stadium Operators (VdS).
                                                                                                                                                    The VdS is an association of all operators of major
                      1   The strategic further development of our          Evaluation                                            103-3             event venues which are licensed for international
                                                                                                                                  102-16
                          corporate objectives in connection with our       As part of our annual reporting process, we eval-                       sporting events, in particular football matches,
                          sustainable development.                          uate the management approaches we apply to                              concerts and similar large-scale events.
                          This includes fleshing out the management         the material topics, which are described in the
                          approaches to our 25 material topics with         fourth part of the report, at regular intervals and
                          quantitative and quantitative targets. We         then adapt/update them accordingly. The more
                          will efficiently plan our actions on the basis    we address the individual topics and collect in-
                          of specific and valid measurable indicators.      formation on the key performance indicators,
                          We will continue to maintain the important        the more a system of continuous feedback, also
                          link to risk management while staying fo-         with our stakeholders, emerges. This allows us
                          cused on those aspects affecting the Com-         to transparently communicate how we are per-
                          pany as a whole.                                  forming in terms of the objectives we have set,
                                                                            including information on the progress we have
                     2    Ongoing dialogue with our internal and ex-        made and on any areas in which there might still
                          ternal stakeholders                               be room for improvement.
                          We will continue and build on the stake-
                          holder dialogue process we began. We              This has allowed us to lay the foundation for seiz-
                          hope to receive valuable insights from our        ing the opportunities that arise in the course of
                          partners in the supply chain and our long-        our efforts to address the material topics and for
                          standing sponsors, who have already begun         identifying any corresponding risks early on – a
                          to address the issue of sustainability. The       key step in the process.
                          Company's Sustainability Working Group

36      2018/2019 Sustainability Report                                                                                                                                                                                                   2018/2019 Sustainability Report      37
Borussia unites!

                                                      "We will continue helping to ensure that the lessons of
                                                      the past are never forgotten."

                                                      A delegation from BVB travelled to Israel in early     Extremist right-wing fan groups are also active
                                                      2019, marking one of the highlights in our efforts     in and around BVB and the stadium. As the BVB
                                                      to combat anti-Semitism. For us, the invitation to     family, we face the constant challenge of confront-
                                                      Yad Vashem in Jerusalem is a very special act of       ing discrimination and threats to committed fans
                                                      recognition that both humbles and at the same          and steadfastly defending the values of Borussia
                                                      time makes us proud.                                   Dortmund.

                                                      "Borussia unites generations, men and women,           Together with its fans, partners and staff, Borussia
                                                      all the nations", so goes one of the club's anthems.   Dortmund has adopted an attitude and approach
                                                      This reflects the values that Borussia Dortmund        that leverages the club's appeal and popularity to
                                                      stands for: openness and tolerance. The BVB            effect lasting change in our society. Against this
                                                      family is a place for everyone, no matter who          background, we see our efforts at fostering a cul-
                                                      they are.                                              ture of remembrance and combating anti-Semi-
                                                                                                             tism as a solid foundation to confront all forms of
                                                      That was not always the case. During the era of        discrimination. Remembering the atrocities of the
                                                      national socialism, officials from BVB also sup-       Holocaust can never be short-lived. It is not some-
                                                      ported the Nazi authorities. What followed – and       thing we can bring to a close. Rather, we see it as
                                                      the process of exclusion in the City of Dortmund       our task to leverage the positive energy of BVB so
                                                      and in German society as a whole – was just the        that together with our fans, employees, partners
                                                      prelude: synagogues were destroyed, political          and sponsors we can learn the lessons of the past
                                                      opponents persecuted and residents stood by as         and work together to shape the world today and
                                                      thousands of Jews were rounded up and trans-           in the future.
                                                      ported to the camps and ghettos of Nazi-occupied
                                                      Europe. Millions were murdered and few returned.       The sense of friendship and recognition that we
                                                      It is both a warning and an obligation for us.         brought back from Israel spurs us on to continue
                                                                                                             striving for this goal.
                                                      There are also incidents of right-wing extremism
                                                      taking place today in the City of Dortmund and         Borussia unites! Together we remember. Together
                                                      the surrounding area. These range from threats         against anti-Semitism.
                                                      and acts of vandalism to violence and murder.

            s ia    u n  it e  s  !
       Borus ember. Together against anti-Semitism.
     Together we rem

                                                                                                             Hans-Joachim Watzke
                                                                                                             (Chairman of the Management)

38   2018/2019 Sustainability Report                                                                                                           2018/2019 Sustainability Report      39
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