HR/IR TRAINING FOR MANAGEMENT & PRACTITIONERS

HR/IR
TRAINING FOR
MANAGEMENT &
PRACTITIONERS

          OTCi is a Registered Private Education Institute
                   Registration No. 199001767N
                Validity: 3 Sep 2021 to 2 Sep 2027
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HR/IR
     TRAINING FOR
     MANAGEMENT & PRACTITIONERS
     Singapore has enjoyed industrial peace and harmony for many decades. Strong tripartite ties are a cornerstone
     of this social compact which has benefited employers, workers and the government. This harmonious tripartite
     relations, often cited as the cornerstone of Singapore’s economic success did not come by chance but nurtured
     and developed carefully over the years.

     The ability to comprehend adequately and address proactively the development of employment and industrial
     relations issues will give organisations a competitive edge. This competitive edge can be sharpened further
     when it is undergirded by strong bipartite ties/labour-management relations (LMR).

     Strong bipartite ties/LMR would lead to the development of appropriate practices and policies with win-win
     outcomes in the management of an organisation’s most important asset, its human capital.

     To support unions’ efforts in strengthening its bipartite ties with their respective employers, OTCi offers the
     following options:

       1.   HR WSQ in Industrial Relations
       2.   Joint union-management courses

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HR/IR TRAINING
FOR MANAGEMENT & PRACTITIONERS
HR WSQ in
INDUSTRIAL
RELATIONS
The Singapore Workforce Skills Qualifications (WSQ) is a national accreditation system that trains, develops,
assesses and recognises workers for competencies which they need to stay employable. In the area of human
resource management, the Human Resource WSQ (HR WSQ) is designed to build industry competencies and
skills formation and career progression of HR professionals and people managers.

OTCi is the first training provider in Singapore to offer Industrial Relations (IR) courses under the
HR WSQ framework. Developed by experienced HR and IR practitioners, the modules offered will provide
participants with in-depth and practical insights into IR matters, at both the national and organisational levels.

It aims to empower HR professionals and people managers, in order to take the necessary actions that would
lead to positive outcomes at the workplace.

Modules can be customised, i.e., arranged and based on dates proposed by the organisation, with a minimum
class size of 18, subject to availability of trainers.

Certification
Participants will be issued with a Statement of Attainment (SOA) upon successful completion of each module
and assessment of the course.

For enquiries and registration, please contact us at otcinstitute@ntuc.org.sg.

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HR/IR TRAINING FOR
     MANAGEMENT & PRACTITIONERS
     HR WSQ in
     INDUSTRIAL
     RELATIONS
     MODULES
       HR WSQ (IR) MODULES

        1.   Managing Industrial Relations Processes (Level 3)*
        2.   Resolve Grievances and Disputes (Level 4)**
        3.   Develop Organisational Response to National Manpower Initiatives & Strategic Priorities
             (Level 5)**

     Each module is conducted in NTUC Centre, One Marina Boulevard, unless otherwise stated.
     All WSQ courses are customised runs for companies only.

     * SDF funded courses of funding period: 4 December 2019 to 4 December 2022
     ** SDF funded courses of funding period: 1 November 2019 to 1 November 2022

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MANAGE INDUSTRIAL RELATIONS PROCESSES (LEVEL 3)
[TGS-2018503573*]

This module addresses the skills and knowledge to support industrial relations activities. It provides a broad
perspective of industrial relations in Singapore, providing participants with a clear understanding of the role of
each tripartite partner as well as key activities relating to effective labour-management relations. Participants will
also gain an important overview of the collective bargaining process.

This module will cover the following:
 • Industrial practices and tripartism
 • Government and legal frameworks
 • Trade unions in Singapore and Employers’ Federation – their development and role
 • Labour-Management relations
 • Code of IR practice
 • Collective bargaining
 • Wage system and restructuring
 • Grievance handling, dispute and negotiation processes (in the organisation’s context)

Course Fees
                             SMEs                              Non-SMEs
  Full Cost
                 Training Grant       Payable         Training Grant        Payable
  $551.05           $463.50            $87.55            $255.00            $296.05

Please note that terms and conditions apply.
Absentee Payroll Support: 80% of hourly basic salary, capped at $4.50/hour.

                                                                                                                    49

RESOLVE GRIEVANCES AND DISPUTES (LEVEL 4)
     [TGS-2018503604**]

     This module aims to develop the knowledge and skill sets necessary to resolve grievances and disputes
     effectively. It is ideal for HR managers and line managers/supervisors who deal with workplace grievances and
     disputes. Knowing the appropriate policies and procedures will also help organisations take the necessary
     action to proactively address issues before they can arise. The programme also covers how investigations into
     claims are to be carried out and successful negotiation techniques that can be applied to grievance and dispute
     settlement.

     This module will cover the following:
      • Singapore’s legal framework and code of IR practice
      • Effective communication skills required to prevent escalation of grievances and disputes
      • Collective bargaining and negotiation skills
      • Facilitation and grievance handling skills and techniques
      • Appropriate disciplinary actions
      • Working with involved parties to investigate validity and credibility of claims
      • Steps required in the event where termination of service is required
      • Proper dismissal handling procedures

     Course Fees
                                SMEs                            Non-SMEs
      Full Cost
                     Training Grant      Payable       Training Grant       Payable
       $551.05            $463.50        $87.55           $255.00           $296.05

     Please note that terms and conditions apply.
     Absentee Payroll Support: 80% of hourly basic salary, capped at $4.50/hour.

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DEVELOP ORGANISATIONAL RESPONSE TO NATIONAL MANPOWER INITIATIVES &
STRATEGIC PRIORITIES (LEVEL 5)
[TGS-2018503572**]

This module equips participants with the necessary knowledge and skills to devise organisational responses to
national strategic manpower initiatives. It covers ensuring national strategic initiatives are understood, analysing
current practices and devising implementation strategies.

This module will cover the following:
 • National Manpower Initiatives & Best Practice
 • Current Needs of the Organisation
 • Effective Stakeholder Engagement
 • Communication of National Manpower Initiatives
 • Promoting Fair Employment Practices
 • Developing a Skilled Workforce
 • Enhancing Opportunities for Older Workers
 • Enhancing Opportunities for Women
 • Enhancing Opportunities for Low-Wage Contract & Casual Workers

Course Fees
                            SMEs                             Non-SMEs
  Full Cost
                 Training Grant       Payable        Training Grant        Payable
  $642.00            $540.00         $102.00            $255.00           $387.00

Please note that terms and conditions apply.
Absentee Payroll Support: 80% of hourly basic salary, capped at $4.50/hour.

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HR/IR TRAINING
     FOR MANAGEMENT & PRACTITIONERS
     JOINT UNION-MANAGEMENT
     COURSES

     Strong partnership between Management and employees is highly prized and is accorded a place of
     organisational importance, given the ever-evolving and challenging business environment.

     Apart from the HR WSQ in Industrial Relations modules for management counterparts, OTCi also offers joint
     union-management courses. Such courses are ideal platforms for both parties to be equipped with essential
     knowledge and skills to forge said close cooperation at the workplace.

     Through highly interactive roleplays and case studies, participants also stand to gain a deeper understanding
     and appreciation in specific topics with a wider perspective.

     The list of union-management courses is as follows:
       1. Essentials of Strong Labour Management Relations
       2. Union-Management Teambuilding
       3. Understanding Singapore Industrial Relations System & Tripartism
       4. Joint Union-Management Approach to Managing Workplace Disputes
       5. Grievance Handling and Dispute Resolution
       6. Effective Handling of Common Performance and Disciplinary Cases
       7. Essentials of Singapore Labour Laws
       8. Creating a Shared Industrial Relations Vision

     All union-management courses will be customised to meet the context of the organisation.
     For enquiries, please contact us at otcinstitute@ntuc.org.sg.

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CONNECT
WITH
US!

otcinstitute@ntuc.org.sg
www.otcinstitute.org.sg
facebook.com/otcinstitute

                     OTCi is a Registered Private Education Institute
                              Registration No. 199001767N
                           Validity: 3 Sep 2021 to 2 Sep 2027