HPB ART Operations Playbook for Companies - Updated 23 July 2021 - The National ...
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HPB ART Operations Playbook for Companies
Updated 23 July 2021
1
Content of Playbook (For Companies)
1. Training Requirements to Support ESSS Testing Modalities
2. Infection Prevention and Control Guidelines for ESSS Model
3. Client Journey & ART Results Handling workflow
4. Exemption from FET-RRT Regime
5. Ground Operations & Recommended Site Layout Templates
6. Distribution Channels for Test Kits
7. Handling of Data & Result through Swab Registration System (SRS)
8. Support Channels
2
Training Requirements to Support ESSS Testing Modalities
3
Employer-led Supervised Self-Swab Training
Course Duration: 4 hours synchronous learning over Zoom. Conducted by HMI Institute
Overview
• The supervisory training in ART swab is 4 hours in duration and conducted via Zoom
• First class commenced on 18 June 2021 and the cost is $0 between 18 June to 30 Sep for workers in mandated testing
regime
• For workers in the non-mandatory test regime, the training cost can be found on HMI’s website
• Certificate of attendance will be issued one month after the course (refer to slide 14 for instructions on verification of
training)
• Learners can conduct ART Supervision Duties immediately after completing this 4 hours synchronous course (3 time
slots: 8am-12pm, 2pm-6pm & 6pm-10pm)
Course Evaluation
As this is only a Certificate of Attendance but not a competency based course, HMI will use quiz to evaluate the level of
understanding and reinforce the topics as required. There will be no formal assessment to be conducted
Course Outline: ART Self-Swab Supervisor Handout:
English:
Chinese:
4
Guidelines for Supervisors
Additional requirements
• Supervisors above 50 years old need to be fully vaccinated, i.e. received both vaccinations from our
national vaccination programme and 14 days after last vaccine dose
Roles & Responsibilities of Site Supervisors
• Before commencing the swab process, supervisor need to ensure that workers:
• Do not have any ARI symptoms
• Do not have any nosebleed (past 24hrs), facial surgery (last 8 weeks), nasal surgery (last 4 weeks)
• Ensure IPC measures are observed (refer to slide 17)
• Ensure that self-swabbing and testing is done properly, e.g. through observation of the individuals
performing the self-swab and testing.
• Ensure safe management measures (SMMs) are observed
• Attendance-taking and collection and documentation of results
5
Updated 2 July Registration Instructions for Supervisory Training in ART Self-Swab (Synchronous E-Learning)
Registration instructions can be found on http://hmi-ihs.com/supervisory-training-in-art-self-swab/ (refer to the “How to register?” column on the right). User journey as follow:
1 2 3 4a
Register with your particulars,
Click “Public Catalogue” on Choose preferred timeslot Choose training date and click company profile info, and create a
direct registration page: (8am -12pm, 2pm - 6pm, or “Register”. Registrations close 3 profile. Please use a valid email
https://lms.wizlearn.com/hmiinstitute- 6pm - 10pm) & English or days before class commencement address as confirmation will be
virtualcampus/Login/Login_hmiinstitute-
virtualcampus.aspx Chinese class or when classes are fully booked. sent to that email address.
4b 4c 5 6
Zoom link automatically sent to participant’s
registered email address. Do note that this
email is not a confirmation.
When creating a participant account,
Do remember to
select the most accurate job select “Yes” under Pre-reading materials Confirmation emails will be automatically
category that you belong to under the “Company can be accessed sent when the minimum no. of learners
the “Establishment” dropdown, e.g. Sponsored” directly in your required to open a class is achieved (30 pax).
Masseurs should select “Masseurs” dropdown if you account Classes may be cancelled 1 day before &
from the list of choices. If you do not are sponsored for participants asked to reschedule if there are
see your industry, please select
training. not enough learners to open up a class.
“Others”.
HMI Hotline: 6253 3818 6
Attendance Taking & Verification During Training
Please ensure your video is turned on during class and that you can be identified using this format: Full Name (Company Name).
Instructions on how to rename your Zoom account are as follow:
1 2 3
1) After launching the
Zoom meeting, click on
the “Participants” icon
at the bottom of the
window.
In the “Participants” list on the Click “Rename” and input your
right side of the Zoom window, full name (company name).
hover over your name and click E.g. Tan Wei Ming (Koufu)
“More”.
4
Verification of
attendance for
Certificate of
Attendance, etc. will
be captured via
screenshot. Please
ensure your full
name (company
name) is accurate.
7
Qualified persons are exempted from supervisory training for Employer-led Supervised Self-Swab
Who are considered qualified persons?
A “qualified person” means an individual who —
(a) is a legally qualified medical practitioner;
(b) is a qualified nurse(1);
(c) has, after obtaining any of the following qualifications, acquired at least 3 continuous years of practical experience
in clinical laboratory work in Singapore:
(i) a degree in Biomedical Science;
(ii) a degree or diploma in Medical Laboratory Science; or
(d) has undergone training conducted by a specified training provider, in each of the following:
(i) to perform every type of regulated activity;
(ii) to supervise the carrying out of every type of regulated activity;
(1) “a qualified nurse” means a registered nurse or an enrolled nurse within the meaning of the Nurses and Midwives
Act
(Cap. 209), who holds a valid practising certificate under that Act
8
Infection Prevention & Control Guidelines for ESSS Model
9
Infection Prevention & Control Guidelines
Hand Hygiene IPC Requirements for supervisors to note
• Don face shield & surgical 3-ply face mask. For unvaccinated supervisors who are above 50
years old and where supervision cannot be carried out in a well-ventilated area with 3m
distancing from employee conducting self-swab, N-95 mask, gown, gloves of proper size,
face shield or goggles, and hair net (for individual with long hair) are still required.
• Preferably to conduct self-swabs in an outdoor setting, or indoor with ample ventilation
(open windows/doors and fans). It is not ideal to have air-conditioning at swab location and
hence, air-conditioning to be switched off (where possible).
• There should be minimal items at the swab stations.
• The individual should wipe down the swab station before and after swabbing. The
supervisor/trained swabber should also ensure that the wipe down of each station is done
properly.
• If company uses mirror (mounted or tabletop), it is not necessary to wipe down after every
client if the worker does not touch the mirror. It is also not necessary to change gloves or
do hand rub after every worker if supervisor does not touch any of the workers’ belongings
• Wash your hands with soap and water (via the or test consumables.
8 simple steps)* • The swab area should be properly wiped down after each day’s testing operations. This
includes furniture/queue poles/physical barriers/partitions.
• The flooring at swabbing zone should have a smooth surface, e.g. linoleum, vinyl finish,
OR concrete, hard flooring) to facilitate ease of cleaning, such as mopping. The use of carpeted
areas are strongly discouraged as it is difficult to clean and would have to be wet-
vacuumed/deep cleaned/removed and discarded after the end of the operations. If not
• Rub hands with hand sanitiser for at least 30 possible, carpeted areas must be covered with a smooth finish surface.
seconds • Test kits must be disposed of in closed bins, e.g. pedal bins) and waste must be then be
double-bagged and cable-tied before placing them at the disposal holding area (which must
*https://www.who.int/publications/i/item/9789240021280
be located away from human traffic and public access to prevent unintended exposure and
cross contamination) 10Client Journey & ART Results Handling Workflow
11Employer-led Supervised Self-Swab for Mandatory Sectors (10-15 mins)
Green Zone Yellow Zone Red Zone
1 2 3
When ready, client will QR code for payment
Client arrives Temperature screening and TT proceed for registration, (For Community Quick Test
SafeEntry check-in done* verification of personal Centre)
information**
Client to leave and do not Test Kit to be tagged Client will be directed to the
6 need to wait for results. 5 and left at Result 4 supervised self-swab
Be contactable via mobile table for 15 – 30mins ART station. Disinfect area
for results# to analyse for results with alcohol wipes when self-
swab is completed
* If client has ARI-symptoms, on-ground staff to direct worker to nearest SASH-PHPC for ART-PCR swab test (as per workflow for ARI-patients)
** If client answers Yes to any of the following, employers can seek exemption requests (See Exemption from FET-RRT section) – (1) Any frequent nosebleeds?, (2) Any
operations on face or nose? (3) Any tumors or cancers of nose and throat?, (4) Any facial skull or fractures?
12
# If AG+, the AG+ workflow in proceeding slides to kick-inWorkflow 1: AG+ Results Handling Workflow – Employer Supervised Self Swabs
Client arrives at Client should consult a doctor for
location for swab ARI Symptoms medical treatment immediately.
No ARI Symptoms DETECTED (per usual ARI workflow)
Client undergoes swab
& waits for results
2nd ART swab is invalid1 AG+ (Positive)
AG- (Negative) AG Invalid For swab at SASH-PHPCs, clients/employers
No ARI MUST call to make an appointment prior. ARI Symptoms
Symptoms DETECTED
Client proceeds to work Employer uploads clients’ results into SRS2 & Employer arranges CMTG
arranges private transport3 to SASH PHPC or conveyance4 to SIF for
QTCs for confirmatory PCR test isolation and
For mandatory sectors only: Client to present the following to SASH PHPC confirmatory PCR test
Employer/Supervisor/ Client submits results of Clinic for verification:
all tests administered to SRS. 1) NRIC; and
Submission Timeline: (1) AG+ to be submitted 2) ART Results SMS2 OR Referral note (signed
PCR- by employer)
within 30 mins, (2) All other results to be
submitted by end of testing day
Client to self-isolate at home until PCR results return.
Public Health Actions commence
• If client is unable to self isolate at own place of residence,
(conveyance to Hospital/CCF, PCR+ SASH PHPC to help arrange for CMTG conveyance to SIF
contact tracing, etc.)
1 Only clients with two AG invalid results would be treated as AG+.
• If client is found to be symptomatic, SASH PHPC will provide
2 ART Results SMS is sent by system once individual’s results have been uploaded into SRS. Only available for consultation & treatment (if necessary), and arrange for
mandatory sectors onboarded onto SRS.
CMTG conveyance if individual is AG+. Payment will be based
3 To be conveyed via a private transport (e.g. car / taxi) with windows wind down. on prevailing patient payables & subsidies (e.g. Flu Subsidy
4 Case Management Task Group (CMTG) can be contacted at 6435-4060 to help arrange for conveyance of the Scheme)5
individual to a Swab Isolation Facility (SIF) 13
5 For clarity, individuals who are asymptomatic AG+ or AG double invalid are to self-isolate at home.Management of an AG+/Double AG Invalid Individual
Upon receiving AG+/Double AG Invalid results
1) For SASH PHPCs, clients/employers must call the clinic to make an appointment and confirm that they are able to obtain a
confirmatory PCR test during their visit, before heading down to the clinic. The list of SASH PHPCs can be found at
http://phpc.gov.sg.
2) AG+/Double AG Invalid individual should travel via private transport (car or taxi) with the windows wound down (switch
off air conditioning). In addition, individual should wear a surgical mask and sit alone in the back seat (on the other side
from driver)
3) The following list of private transport service providers are available for booking. Transport cost would be borne by the
client/employer.
a. Employers/workers are required to inform the hotline operator that the worker is going to a SASH PHPC for his swab
test.
b. For booking through mobile app, employers/workers must key “SHN” in the chat/note/comment box or check the SHN
checkbox (if provided within the app).
Est Booking Fees on top of metered
S/N Service Provider Contact Number / Mobile Application
fare
1 ComfortDelGro Taxi (Comfort & CityCab taxis) 6333 1133 or via ComfortDelGro app Add Booking Fee $2.30 to $4.50
2 Trans-cab 6213 0997
3 SMRT 6477 5971
4 Prime 6776 7553
5 Premier 6681 9462
6 GrabSHN, Go-Jek, Ryde, MVL(TADA) via respective providers’ app Flat fare based on app 14Management of an AG+/Double AG Invalid Individual
4) Employer will be required to:
a. Have sight over the employees AG+/Double AG invalid results (it is not necessary for the employer to retain
the photos of employees’ test kit results and ID)
b. Issue the “Notification of Positive /Double Invalid COVID-19 ART Result” to individuals – hardcopy or digital
copy [See PDF: Annex III.. (22 Feb)]
c. Inform individuals of their legal requirement to go for a confirmatory PCR test and self-isolate until they
receive their PCR results.
d. Inform Clients should present the one of the following for verification at the SASH clinic:
i. NRIC + ART Results SMS (SMS will be sent once results have been uploaded into SRS, for mandatory
sectors only); or
ii. Referral note (issued and signed by employer) – hardcopy of or digital copy [See PDF: Confirmatory
PCR..(30 May) (v3)] for tests conducted at workplace; or
iii. Photo of their ART results + ID for tests conducted at home
5) Sector Leads and Employers should ensure that all AG+ individuals go for a confirmatory PCR swab.
15Sample of ART Results SMS
For Mandatory Sectors Only.
SMS will be sent once results have been successfully uploaded into SRS. Refer to SRS guide for instructions
INVALID Results
POSITIVE Results Pls show 2X invalid results SMS for verification.
(Swab supervisor to upload results for both test
conducted to ensure 2X SMS is sent)
16Referral note for a Confirmatory PCR Test (For Employers to issue to Employee)
• Pls indicate “name of employer and contact details” and “name of
ART provider and contact details” (if applicable)
• To be signed off by employer
• Indicate “Name of trained supervisor”
• Pls indicate name of worksite (e.g. JEM Shopping Mall, XXX Shipyard, etc.)
• Pls indicate company name
17For Compliance: Workflow for Employers to alert MOH-CMTG of AG+/ Double Invalid Employees
who have not gone for confirmatory PCR test by D3Exemptions from FET-RRT Regime
19Exemptions from FET-RRT Regime (Contraindications or PWDs or recovery from C+)
Client/Employee:
• To submit the Declaration Form to Employer to seek exemption from FET-RRT
Employer: Employee to
submit completed
• To check and approve the exemption on the Declaration Form
Declaration Form
• To track the total count of the exemption cases and report to Sector Leads. to Employer
Sector Lead:
• To track the total count of the exemption cases and report at Weekly Sector Leads’ Meetings Employer to check
Declaration Form,
keep a copy and
Cases exempted from the FET RRT are listed below:
inform Sector Lead
1. Exemption due to contraindication
• Nasal Surgery
• Facial injury (that may affect the collection of nasal samples from the nostril) Sector Leads to
remove
Client/Employee
2. Exemption due to special needs and disability
from FET-RRT
• Special needs such as autism
• Disability such as vision loss, physical impairment Sector Leads to
monitor & report
3. Exemption due to past infection from COVID-19 the exempted list
• Employees recovered from a previous COVID-19 infection less than 270 days ago at DS meeting
Supporting Documents:
1. Positive Covid-test record in HealthHub within 270 days (this should be the first C+ from the last Client/Employee
episode of confirmed infection/re-infection, a C+ from persistent shedding will not be counted), or exempted from
2. Doctors’ discharge memo FET regimeGround Operations & Recommended Site Layout Templates
21Storage Guidelines for Kits
BD Veritor Plus System SD Biosensor Standard Q Panbio Covid-19 AG
[Majority Stock for Workplace ART Operations]
17 x 7.1 x 23.5 cm (~0.39kg)
• Storage temperature requirements - 2-30 degree Celsius
• Indoor, within an air-conditioned room where available
• Pallet size 40 x 48 inch / 122 x 108 cm (height clearance – approx 1.8-2M)
• Per Pallet –
• BD - 4,320 Tests
• Bio Sensor – 9,000 Tests
• Pan Bio - 9, 600 Tests
• Per box - 25 Tests for SD BioSensor & PanBio; 30 Tests for BD
22Items inside SD Biosensor Box
Items in one box SD Biosensor Standard Q Qty Needed for Individual Testing?
Test Device 25 Yes - to break bulk
(wrapped individually in
foil pouch with desiccant)
Sterile Swab Stick 25 Yes - to break bulk
Nozzle Cap 25 Yes – to break bulk
Extraction buffer tube 25 Yes – to break bulk
Buffer Tray 2 trays No – not essential to individual testing, not required to break bulk
(This is to hold the extract buffer tubes in a mass swab setting.)
Plastic Film 1 No – not essential to individual testing, not required to break bulk
(This is to cover the test device to prevent contamination by dust in a mass swab setting. If
the individual's swab setting is generally dusty, the test device may be protected by using a
sterile clear plastic bag.)
Standard COVID-19 Ag+ 1 No – not essential to individual testing, not required to break bulk
Positive Control Swab (This is a control swab manufactured to verify the user’s ability to properly perform the test
and interpret the results.)
Standard Respiratory 1 Not to be discarded
Negative Control Swab Good practice: Employers should use the QC control swabs to determine the fidelity of the
test kits in each box. If the QC controls do not match and display the right results,
23 the
company should escalate to Sector Lead/HPB.How to Break Bulk – For Employers
Items to prepare
1. Face shield and surgical mask, disposable gloves
2. 70% alcohol wipes and handrub
3. Ziplock bags or packing containers for ART kit items (depending on company’s preference)
Steps for packing
1. Clean packing surface with alcohol wipe, put new box of kits on table surface.
2. Packing staff to do hand hygiene and wear face shield, mask, gloves. No talking between staff and maintain
safe distance of 2m if there is more than 1 staff packing.
3. Commence packing the 4 items (as per photo), and check expiry date of kits
4. Companies can decide if they want to break the bulk package, either individually or based on the quantity
required. For example, individually packed bags using ziplock bag or container, whichever is easier for
distribution. Each person will have 4 items in total.
5. In between new box of kits, practice hand hygiene with gloves on.
For info:
• (X) Other items in the bulk package which is not required, for e.g. buffer rack, plastic label, can be discarded.
• Any loose items (that will be used in future) should be kept in a clean (wiped down) storage box/ziplock bag.
24Proposed Ground Workflow for Employer Supervised Self Swab (ESSS) [1/2]
1) Prior to arrival at the swab site, SafeEntry and temperature taking should be done. Individuals with acute
respiratory infection should be denied entry and asked to see a doctor immediately. Individuals with
Contraindications will be assessed accordingly (see Exemption from FET-RRT Regime Section)
2) Each individual is to be registered upon entry. Please ensure that Safe Management Measures (SMMs) are
in place during the registration process.
3) The following items should be pre-placed at each swab station:
• A small standing mirror (for individuals to administer self-swabs);
• A box of 70% alcohol wipes for wipe down of the mirror and the environment before and after swabbing;
• A bottle of hand sanitizer; and
• A Ziploc bag containing 1 swab stick, 1 reaction tube and 1 test device required for ART. The ziplock bag
with test kits could also be handed to the individual at registration.
4) Instruction cards / infographics can be displayed at the front of swab site at line of sight to the individuals.
25Proposed Ground Workflow for Employer Supervised Self Swab (ESSS)[2/2]
Activities at the swab stations
1) Individuals to perform hand hygiene before commencing swabbing.
2) Individuals to carry out self-swab. After the testing has been done, the swab stick, reaction tube and the
test device may then be placed into the Ziploc bag (with client ID) and the Ziploc bag sealed. The test
device should be laid flat and the results may be read in 15- 20 mins. Please refer to the manufacturer’s
instructions on the exact steps to conduct the test (test kit dependent).
3) Dispose the Ziploc bag that contains the swab stick, the reaction tube, into bins (double bagged and with
cover/lid).
4) Individuals are to wipe down the swab station (including the table and the mirror) with the 70% alcohol
wipes and perform hand hygiene before leaving the swab station. Infographics on how to perform
proper hand hygiene may be laid out. Individual proceeds to work*
5) Follow-up actions for AG+ individuals should be taken accordingly.
* Individual can return to work without waiting for the results if CONOPs allow. They will still be contactable for the appropriate workflow
when the results are out 26Proposed Site Layout - ESSS
Option 1: Swab and Go Option 2: Swab and Hold for Results
IPC Requirements for all
• Hand wash & Hand Rub Mirror to be placed on each table Mirror to be placed on each table
before and after test
• Wipe down of swab
3m 3m
stations before and after
Results Table
every test
IPC Requirements for
supervisors (refer to slide 17)
• Don face shield & surgical 3-ply
face mask 3m 3m
• To keep 3m distance from
employee conducting self-swab Supervisor Supervisor
• Preference for self-swab to be
conducted in an outdoor
setting or indoor with ample If the ART tests are read at a central Legends Descriptions
ventilation (open testing area, the test devices will need
Chairs with Tables (non-absorbent) and Small 27
windows/doors and fans) to be labelled clearly to avoid mix-up. Mirror (instructions poster to be included)
The central testing area must be wiped
Tables
down after each batch of tests are read.
Dustbin (double-lined, preferably with a
Recommend 1 Supervisor : 5 clients (per cycle). lid/cover) 27
New companies can consider 1 Supervisor : 2 clients (per cycle) before scaling up.Result Interpretation using SD Bio Sensor
Please note that the
lines on the test cassette
will appear in 15
min after you have added
the specimen buffer in
the test well. Do not
read it after 30 min.
28Distribution Channels for Test Kits
29ART Kits Replenishment Model 1. Companies will log in to self order commencing 21st July 2021. 2. Using the first issuance database from Sector Lead. The online ordering system will match the email and contact number in records to verify the company placing the order. 3. No records = No Order. 4. The order placed will be verified versus the previous issued quantity and number of staffs in record. Failure of meeting the criteria. Orders will be rejected and reorder to meet criteria. 5. Companies who have consolidated their orders previously will need continue to consolidate their orders and order from the self order page. 6. Changes to ordering format such as deconsolidation and other details will require submission of Amendment via the Sector Leads. 7. Group companies who have similar POCs and multiple delivery points will draw down from the combine quota and manage the requirements of their branches orders at their own discretion. Once the quota has exceeded the order will be rejected. 8. Monthly reports will be provided to the sector leads for reconciliation and recovery for fraudulent excessive orders. 9. Should a manual submission be required due to system failure or any other requirements. Please use the amendment form and submit directly to Park and Parcel. Manual verification will be done by vendor.
User Journey For Replenishment Model
Company submit orders via
http://go.gov.sg/fet-kits
Ensure that the previous POC
details of contact number and
email address entered must
match previous records
Enter Webpage to key in
information required for ART • Queries on ART Kit Collection or Parcel Status to
Kits Delivery
contact:
3 day timeline • PNP tracking page
Receives the Direct Delivery
error message
https://tracking.parknparcel.com
when exceeded • Hotline at +65 6428 6200
limit
Application Successful
• For other enquiries-related to ART Kit Status to
If error persist, company to approach hotline or:
contact Park and Parcel for
next steps or Sector Leads for
Self Collection Point • Contact Email support@parknparcel.com.sg
alternative.Handling of Data & Result through Swab Registration System (SRS)
32Personal Data - Standard Notification for Display Use (For Companies)
Purpose: The standard notification will be used as part of the instructions to the companies (communicated via SLs) to
notify the employees that their employees will be collecting their Personal Data and FET results to submit to HPB and the
Singapore Government.
Use: Companies are to print and put up copies of the Standard Notification at prominent spots where the employees will be
able to read the notification statement prior to them doing the FET swab.
Standard
Notification (For Companies)
33Terms & Conditions for Mobile SRS (mSRS)
Purpose: Similar to the Standard Notification, the T&Cs will be used in the mSRS as this involves the direct use of an IT
system for data submission by the employees.
Use: SLs are to inform companies about the T&Cs which employees' Personal Data and FET results will be collected and
submitted to HPB and the Singapore Government through mSRS.
T&Cs for mSRS
34Swab Registration System (SRS) Account
Two methods to upload ART results
Method 1: Using SRS web portal
1. Upload ART results in an excel spreadsheet via SRS web portal, using the “Bulk Result Upload” option.
2. Company to download the available template from SRS portal prior to swab test to, i) Fill in the particulars (nominal roll)
of the workers to be tested and ii) Fill in workers’ swab test results after test results are ready.
3. Once the template is filled in with details, upload to SRS via web portal.
Method 2: Using SRS mobile portal (also called as SRS v2)
1. Upload ART results using workers’ personalized QR code.
2. Firstly, each worker needs to create a profile on http://go.gov.sg/srs-profile before swab test. After creation of profile,
they will be able to see a generated personalised QR code on their page.
3. Supervisors will need the QR codes of the workers in order to upload their swab test results to SRS. Company may
request the workers to present their QR codes after the swab test (come back after swab test and show their QR code
to supervisor) or request workers to send their QR codes to supervisors before swab test.
4. Uploading of results to SRS:
a) Supervisors are to use the company-specific SRS v2 link (this link is available via the company’s SRS web
portal. Go to Covid-19 testing > ART Link(s)).
b) Supervisors are to use the link to log in and upload the results of all workers 1 by 1, by scanning their respective
QR codes and filling in the result for each of the worker.
“Invalid” test results should also be submitted through SRS
35Data Preparation before Swab Ops (Supervised Self-Administered ART)
1) Sector Leads will create SRS accounts for companies
2) A nominal roll of the individuals going for the ART tests should be prepared beforehand.
3) The nominal roll should be used for registration of attendance and recording of the ART Results
(Positive or Negative). A sample template of the nominal roll format is as attached.
4) The nominal roll will need to be uploaded into HPB’s SRS System. The details and specific steps
on how to ingest the attendance and results into SRS will be advised by HPB separately.
Template 1 – 10 compulsory fields
Contact No (Singapore
Mobile Number e.g. Time of Test (24hr Test Brand Test Result Reason for Test For Official Use Only For Official Use Only
UEN * Identification Number * Nationality * 91234567) * Date of Test (YYYYMMDD) * Format HH:mm) * * Test Type * * * Remarks Use Case
Sample entry row:
T08GB0014L F1234567D MALAYSIAN 91234567 20210601 15:30 BD VERITOR ART NEGATIVE Supervised Test Sample official remarks Sample official use case
Template 2 – 18 compulsory fields
ID Time of Test Test Reason For Official For Official
Identification Type Country of Full Name (as Date of Birth Gender Nationalit Contact Postal Street Level Unit Date of Test (24hr Format Test Test Resul for Use Only Use Only
Number * * Issue * in ID) * (YYYYMMDD) * (M/F) * y* No * Code * Name * No No (YYYYMMDD) * HH:mm) * Brand* Type* t* Test* Remarks Use Case
Superv
ised
Self-
Singapore Sesame BD Positi admini
S1234567D NRIC Singapore John Tan 19880101M an 91234567123456 Street 02 02 202100531 09:0 Veritor ART ve stered
36Method 1: Via
SRS Web Portal SRS workflow for Supervised Self-administered ART
✓ Leverage existing SRS PCR ecosystem with sector leads
and companies
✓ Reporting module already available and used by sector
leads
Test Results
Pre-setup 1. Client
• Supervisor records results on excel Notification
1. Creation of System user performs
• Upload excel to SRS NEW SMS sent by SRS
accounts by Sector leads swab
• Reports NEW for attendance and
results
• Sector leads can
manage the company
• Excel sheet with nominal roll can be prepared
accounts
beforehand with list of clients
• Existing companies
• To pay attention for AG+ results
can use their existing
• AG- results to be mass filled through dragging
SRS accounts
• Sector leads can see attendance and results for
their companies
SRS user guide:
37Method 2: Via SRS Web Interface
SRS Mobile for Supervised Self-administered Test (Workplace)
Portal
Test Results
Client entered
• Client logs into SRS with link provided by sector lead/ company
• Mobile number w OTP
• Personal details (will be remembered for subsequent logins)
• Test Result
1. Client performs
Supervisor entered on behalf of client (who may not be IT savvy or
Notification
swab SMS sent by SRS
cannot access IT system or Supervised Self-administered Test)
• Supervisor logs into SRS with link provided by sector lead/ company,
• Mobile number w OTP
• Supervisor details (will be remembered for subsequent logins)
• Enter Client Personal details (or Scan QR code of client)
• Test Result
Sector Leads can see attendance and
results for their companies
SRS user guide: 38Screenshots of SRS Web Interface
Creation of Profile & Keying-in Personal Results
Generic Link for Employees Profile Creation:
http://go.gov.sg/srs-profile
• Fields required same
as Nominal Roll
• Profile is tied to NRIC
+ Mobile Number • Personal details
remembered for
• Mobile Number can subsequent login
be the same for
different profiles (e.g. • Key in results
husband & wife
• QR code will be
sharing a phone)
generated upon
submission of data
(i.e. profile created) 39Screenshots of SRS Web Interface
Submission of Results – Supervised Version
Sherman
Swab Supervisor
logs into their • Swab supervisor to
verify client’s details
SRS Web profile before submitting
results
40SMS Notification to Clients
AG POSITIVE
AG INVALID
AG NEGATIVE
Do note that the
Click to add text link expires in 24
hours after text
message is sent.
41Support Channels
42Support Channels
General Enquiries: How to use ART kit, how to upload results, Training Enquiries Sector Leads support for companies
advice on what MOP should do if results is AG+, ESSS Verification of staff details (Names, mobile, ID, Email address)
workflows, Swab preparation, disposal management, ART kit Whether company can opt for ESSS or QTC testing model
orders (replenishment) Eligibility/ exemption from mandatory swab tests & Funding
Basic SRS troubleshooting: SRS Navigation, Uploading of ART Change of QTC appointments, ESSS training
result, Did not receive OTP, Password reset, Company HR Bulk Collection & replenishment/ quantity of ART kits, consolidate lost/ damage ART kits for
Uploading Issues replacements
SRS: Onboarding process, amendment of staff details in SRS, Creation of SRS account
FET Hotline 6876 5830/ AskSRS@hpb.gov.sg HMI Hotline 6253 3818 See below table
Operating Hours: Mon to Fri 8 AM to 5 PM Operating Hours: Mon to Fr: 8.30am to 6pm
(Closed on Sat, Sun and PHs) (Closed on Sat, Sun and PHs)
Use Cases Sector Lead Hotline Email
F&B ESG (malls, restaurants, & cafes, MOM workplace canteens, JTC 6898 1800 food_division@enterprisesg.gov.sg
industrial estates, foodcourt in hospital premises, HDB complexes)
SFA (Coffee shops/ Food Courts) NIL SFA_FET@sfa.gov.sg
NEA (hawker centres) 62255632 https://www.nea.gov.sg/corporate-functions/feedback
Indicate “ART Enquiry” in email
Hotel/ Svc Apt/ Hostels (F&B, STB (Hotels) NIL hotelfet@stb.gov.sg
Spa, Housekeeping)
URA (Backpacker hostels & Svc Apts) NIL URA_SDMO_CLE@ura.gov.sg
Gym & Fitness Studios SportSG (ActiveSG Staff, Gyms/Studios, SSIC Companies) NIL SportandFitness@sport.gov.sg
Education Sector MOE (Canteen Vendors /Teachers in Mask-off Settings / Cleaners in
9836 2360 moe_hqcc@moe.gov.sg
High-risk Settings *includes contracted cleaners)
MCCY/ NAC (Wind instrumt, vocal coaches) 6346 9400 NAC_Feedback@nac.gov.sg
Disinfection Workers NEA (disinfection companies cleaners) https://www.nea.gov.sg/corporate-functions/feedback
62255632
Indicate “ART Enquiry” in email
Personal Care MHA (Massage Establishments) 6835 0000 SPF_PLRD_GLD@spf.gov.sg
HDB & ESG (Neighbourhood shops, heartland) enquiry@enterprisesg.gov.sg
6898 1800
plgmail@mailbox.hdb.gov.sg
43
Nursing Homes MOH/AIC 1800-650-6060 enquiries@aic.sgEnd of Playbook
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