How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...

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How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
COVID-19 Impact on CPG & Retail in ZA

How SA consumers have reacted to the
re-opening of Liquor and changed
their behavior across channels
June 2020
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
Today’s Discussion

• COVID – 19 Update

• Latest Category Performance

• How Consumers reacted to Liquor re-opening

• Channel Switching during Lockdown

• IRI and BCG Global Update

                                               © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   2
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
Level 3 is in full swing and SA is taking advantage of
    Liquor availability
•   South Africans feel some relief from lockdown with the re-opening of liquor on 01 June 2020, ranking Liquor at the top
    of the growth list this week
     –   Groceries growth was muted as consumers shifted spend to Liquor; 10% of LSM 1-6 and LSM 7-10’s spend was
         apportioned to liquor, which is higher than the average share of 6-7%
     –   In the top 20 item ranking, LSM 1-6 preferred Beer, whereas Gin and Brandy were more popular amongst
         LSM 7-10
     –   However, the opportunity to re-stock liquor cabinets benefited Gin, Whisky and Rum. Is this a boost Whisky needed
         to remind consumers of an old favourite? Are these the first indications of Rum regaining popularity?
     –   Globally, Liquor performed well during lockdown and IRI will continue to track Liquor trends in SA in the coming
         weeks
•   Channel Switching during COVID-19 in SA during the first month of lockdown:
     –   Similar to the trends IRI has seen globally, the panic buying week and restriction of movement during lockdown
         caused South Africans to change their shopping behavior in their channel and store format of choice
     –   Hypermarkets gained >10% share of trade in the panic-buying week as consumers looked to these stores for a
         one-stop shop offering value, large packs and product range under one roof
     –   During lockdown, consumers have ‘stayed local’ and are choosing stores within close proximity to their homes
     –   Online sales increased >50%, a trend IRI expects to continue
     –   Forecourts and pharmacies have lost feet into store with less consumers filling up for petrol and less mall visits
     –   Covid-19 implications for retailers and manufacturers: the new shopper experience needs to assure shoppers of
         store health and safety, the provision of products they can trust, targeted assortment and online shopping.
     –   A challenge for both retailers and brands will be retaining consumer loyalty, having shopped in new stores and
         adopted new brands during the pandemic
•   Traditional sales forecasting models need to be adapted and updated regularly to accurately take into account the
    COVID-19 effect and the changing consumption patterns. IRI has developed a Machine Learning based algorithm that re-
    evaluates each factor and enables accurate estimations of probable changes in COVID-19 wear-out effect on sales
    patterns, as well as the potential effect of a second wave

                                                                                                                              © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   3
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
COVID-19 Update
June 2020

                  © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   4
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
SA now ranks at #22 in the world, moving up 8 places from last week
#                                         Cases                                             Deaths
1           USA                                                 2 089 825                                                                        116 035

2          Brazil                     805 649                                                      41 058

3         Russia                511 423                                       6 715

4           India       298 283                                                8 501

5            UK         291 409                                                                    41 279

6          Spain        289 787                                                           27 136

7           Italy      236 142                                                                 34 167

8           Peru       214 788                                               6 109

9      Germany        186 795                                                  8 851

//
                                          7,609,728 globally                                                424,084 globally
                                          +29% vs. Previous update                                           +17% vs. previous update
22   South Africa   58 568                                                  1 284

                                                                            © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.     5
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
SA COVID-19 Timeline
                                                                      Apr 2               Apr 15
                                                                      Global              Global                                                                                                     June 11
                                             Mar 23                   cases:              cases:                               May 19                                June 1                          1m tests
    Jan 11                                   21-day                    1m                  2m                                Announce                                Alcohol                        conducted
     China                                 lockdown                                                                           ment that                               sales                           in SA
                                                                                                                   May 14                                             open
    reports                   Mar 11      announced
                                                       Mar 27
                                                                                                      May 1       All online schools
      first                    WHO                                                                   Move to                     will            May 24
                                                        First                                                       retail                                                                 June 8
     death                   declares                                                                Level 4                 reopen on          Announce
                                                       death in                 Apr 10                              sales                                                                    SA
                            Coronavirus                                                                                         st
                                                        South                  Lockdown             Lockdown      open (excl 1 June              ment SA                                   Cases:
                            outbreak a                                                                                                          will move
                                                        Africa                 extended                            Liquor &                                                                 50k
                            Pandemic                                                                                                            to Level 3
                                                                                                                  Tobacco)
   Jan        Feb    Mar                                        Apr                                May                                                            June
  2020        2020   2020                                      2020                                2020                                                           2020
                                                                      Lockdown Level 5                                    LD Level 4                                                    LD Level 3

                        Mar 5                       Mar 26
                     First South                                                                                                                 May 28
                                                  Start of SA
                       African                                                                                 May 8                            US reaches                 June 7            June 8
                                                  lockdown                  Apr 7
                         tests                                                                                 Global                            100 000                   Global          Most Gr 7’s
                                                                        Boris Johnson                                                             deaths                                    and 12’s
                     positive for                                        admitted to                           cases:                                                      cases:
                      COVID-19                                                                                  4m                                                          7m              return to
                                                                           hospital                                                                                                          school
  Dec 31
                                                      Mar 26
China alerts                                                                                   Apr 27                               May 20                  May 29
                                                      Global
WHO to many                            Mar 15                                                  Global                               Global                  Global
                                                      cases:
 unusual                            Ramaphosa                                                  cases:                               cases:                  cases:
                                                       500k
pneumonia                            declares a                                                 3m                                   5m                      6m
 cases in                             National
  Wuhan                               State of                                                                                                                                        Current Data Week
                                      Disaster

                                                                                                                           © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.     6
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
SA Covid-19 cases are increasing at an accelerating rate, whilst the testing
backlog is impacting the timing for test results

      Source (11th June 2020):
      https://sacoronavirus.gov.za/update-on-covid-19-11th-june-2020/                                                     © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   7
      https://www.news24.com/news24/southafrica/investigations/100-days-of-covid-19-cases-are-increasing-at-the-highest-rate-since-outbreak-began-20200612
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
The easing of alcohol restrictions saw significant shopper demand in the first week,
as evidenced by long queues and significant sales

                                          Many retailers implemented purchasing                                                According to Massmart’s
  Stores across SA                        limits on Monday June 1st, but were able                                            Corporate Affairs Executive,
    had estimated                                to relax these from Tuesday                                                  demand was higher than
  sales in excess of                                                                                                          during Black Friday, with
   R250-million on                          A resurgence in demand occurred with
                                                 rumours of a renewed ban,                                                     the retailer seeing bigger
   Monday, 1June                                                                                                               basket sizes than normal
                                                     despite government
                                                  assurances to the contrary

       https://www.dailymaverick.co.za/article/2020-06-02-south-africa-splurges-as-liquor-stores-reopen/#gsc.tab=0
                                                                                                                     © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   8
       https://ewn.co.za/2020/06/09/once-bitten-despite-assurances-some-citizens-believe-booze-ban-coming-again
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
Latest Category Updates

                          © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   9
How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
Edible and Non-Edible Groceries growth remain higher during lockdown than a year
ago, although muted in the last week as consumers shifted spending to Liquor
                                          Total Edible & Non-Edible Groceries (excl. Liquor & Tobacco)
                                                                 Weekly Actual Value sales
                                                                     Last Yr         This Yr

                                                                       Lockdown growth vs. YA: +7%

22/03/2020   29/03/2020   05/04/2020   12/04/2020   19/04/2020     26/04/2020   03/05/2020   10/05/2020     17/05/2020            24/05/2020           31/05/2020              07/06/2020

      Panic                                                                                                                                                                    Lockdown
                                              Lockdown Level 5                                                Lockdown Level 4
      Buying                                                                                                                                                                    Level 3

                                                                                                      © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.      10
Grocery essentials remain key to the consumer’s pantry, and Ice Cream benefits
from the need for indulgence, competitive pricing and acceptable weather
                          Mar 29th   Apr 5th   Apr 12th   Apr 19th   Apr 26th   May 3rd   May 10th   May 17th   May 24th    May 31st        Jun 7th
            Ice Cream
               Yoghurt
          Wheat Flour
                                                                                                                                                                         % Value
     Baking Ingredients                                                                                                                                               growth vs. YA
   Sugars & Sweetners
             Dry Pasta                                                                                                                                                      Scale:
                  Rice
              Spreads                                                                                                                                                                       >100
   Spices & Seasoning
                                                                                                                                                                                            70 to 100
               Cereals
  Condiments & Sauces                                                                                                                                                                       50 to 70
     Frozen Veg/Potato                                                                                                                                                                      30 to 50
                    Oil
                                                                                                                                                                                            11 to 30
               Biscuits
               Snacks                                                                                                                                                                       0 to 10
         Canned Food                                                                                                                                                                        -10 to 0
               Cheese
                                                                                                                                                                                            -30 to -10
         Frozen Meats
           Fresh Meat                                                                                                                                                                       -30 to -50
         Confectionery
                                                                                                                                                                                            < -50
                 Maize
                 Bread
         Soup & Stock
                                                                                                                           © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.
                                                                                                                                                                             © 2020                     11 Inc. (IRI).
                                                                                                                                                                                     Information Resources
                                                                                                                                                                                         Confidential and Proprietary.
Shoppers continue to purchase health and hygiene products.
CSD’s did not benefit from the increased sales of Spirits over the latest week

                                    Mar 29th   Apr 5th   Apr 12th   Apr 19th   Apr 26th   May 3rd   May 10th   May 17th   May 24th      May 31st        Jun 7th
               Soaps & Sanitiser                                                                                                                                                       % Value
                          Wipes                                                                                                                                                     growth vs. YA
Non-Edibles

                        Vitamins
                  Personal Care                                                                                                                                                             Scale:
                             Pet                                                                                                                                                                              >100
                     Toilet Paper
                                                                                                                                                                                                              70 to 100
                       Oral Care
                       Medicinal                                                                                                                                                                              50 to 70

              Household Cleaning                                                                                                                                                                              30 to 50

                                                                                                                                                                                                              11 to 30

                                                                                                                                                                                                              0 to 10

                                                                                                                                                                                                              -10 to 0
Beverages

                                    Mar 29th   Apr 5th   Apr 12th   Apr 19th   Apr 26th   May 3rd   May 10th   May 17th   May 24th      May 31st        Jun 7th
                                                                                                                                                                                                              -30 to -10
                            Milk
                   Coffee & Tea                                                                                                                                                                               -30 to -50
                          Juice                                                                                                                                                                               < -50
                  CSDs & Water

                                                                                                                                     © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.           12
While Liquor categories top the growth ranking over the latest week, Baking &
Indulgent categories also remain popular

Top Value Growth Categories vs. Year Ago by Week

        Panic Buying                                                                       Latest 6 weeks of Lockdown

    Mar 22nd             Mar 29th                  May 3rd                May 10th               May 17th              May 24th                        May 31st                             Jun 7th
     Vitamins          Wheat Flour            Baking Ingredients       Soaps & Sanitiser     Baking Ingredients   Baking Ingredients             Baking Ingredients                         Spirits
      Wipes              Dry Pasta             Soaps & Sanitiser         Wheat Flour             Ice Cream            Ice Cream                        Ice Cream                             Wine
 Soaps & Sanitiser       Vitamins                 Ice Cream           Sugars & Sweetners    Sugars & Sweetners       Wheat Flour                  Soaps & Sanitiser                          FABs
   Toilet Paper      Baking Ingredients       Spices & Seasoning             Rice               Wheat Flour        Soaps & Sanitiser                 Wheat Flour                       Ice Cream
    Medicinal        Frozen Veg/Potato        Sugars & Sweetners      Baking Ingredients      Soaps & Sanitiser   Sugars & Sweetners                    Yoghurt                              Beer
     Dry Pasta         Canned Food                 Cheese             Spices & Seasoning     Spices & Seasoning         Biscuits                        Biscuits                  Soaps & Sanitiser
Frozen Veg/Potato         Spreads                  Yoghurt                    Oil                    Oil                Yoghurt                 Frozen Veg/Potato                       Yoghurt
   Canned Food            Cereals                  Biscuits              Soup & Stock             Spreads                Snacks                 Spices & Seasoning                   Wheat Flour
     Spreads             Medicinal           Condiments & Sauces           Yoghurt               Dry Pasta        Spices & Seasoning           Condiments & Sauces               Baking Ingredients
Household Cleaning         Rice                    Spreads                 Dry Pasta        Condiments & Sauces     Confectionery                       Cheese                  Sugars & Sweetners

                                          Non-Edible               Baking/Indulgent          Edible Groceries                   Liquor

                                                                                                                   © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.        13
First Week of Liquor
Re-opening
Data to week ending Sunday 07 June 2020

                                          © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   14
Pre-lockdown, SA consumers stocked up more on wine and spirits in formal retail,
however, wholesale declined and will continue to remain under pressure whilst on-
consumption is prohibited
While the US and Aus also saw spikes in Liquor sales in the lead up to their lockdown, the spike was less pronounced as there was no total ban

   Value Growth % YA
    Wk. 29.03.2020         Total Liquor

                              +42%                   +47%                    +85%                       +12%                                      +26%

  Unit Growth % YA
  Wk 22.03.2020

   Unit Growth % YA
   Wk 15.03.2020

                                                                                               © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   15
As expected, all Liquor categories experienced strong growth in the first week as
   consumers re-stocked their cabinets
 Wine recorded higher sales than during Black Friday week LY
                                                                                                                                                               Value growth % vs. YA
 Spirits sales matched Black Friday sales                                                                                                                      Wk. Ending 07/06/2020

        Total Liquor

             +76%                                              +106%                          +91%       +69%                                                 +41%
               Q1: 6.5%                                            Q1: 8.4%                   Q1: 8.9%     Q1: 3.4%                                             Q1: 5.2%

Note: Black Friday promotional duration differ amongst retailers and may impact the numbers

                                                                                                         © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.    16
Gin, whisky and rum were the spirits of choice when liquor re-opened
                                                                                                                 Value growth % vs. YA
                                                                                                                 Wk. Ending 07/06/2020

  Gin         Whisky       Brandy       Vodka                         Rum                                Other Spirits*

+255%       +106%         +78%          +65%                   +120%                                          +68%
 Q1: 46%      Q1: 4.5%     Q1: 7.9%     Q1: -8.5%                     Q1: -1%                                   Q1: 2.8%

                                                                                        *Tequila, Liqueur, Digestif, Shooters, Cream
                                                    © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.        17
Both LSM groups apportioned 10% of their spend to Liquor, shifting value out of
Edible Grocery categories
                                         Value share of Total Spend

                        LSM 1-6                                                 LSM 7-10

      7            6                                           6            6
                   6
                                  9         10                                                9                    10                         Liquor
      8                                                        9            6
                                             8                                                                       8

                   33             36                                        32               37                                               GM / Other
     33                                     32                35
                                                                                                                    34

                   9              10                                        9                                                                 Fresh / Frozen /
                                                                                              8
     10                                     10                 9                                                                              Perishable
                                                                                                                     8

                                                                                                                                              Non-Edible
                   46             45                                        47               45                                               Groceries
     42                                     40                42                                                    40

                                                                                                                                              Dry Groceries

  Last Yr wk      Panic      Lockdown     Latest wk        Last Yr wk      Panic      Lockdown               Latest wk
 (09/06/2019)   Buying wk       wks     (07/06/2020)      (09/06/2019)   Buying wk       wks               (07/06/2020)

                                                                                     © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   18
Compared to a year ago, LSM 1-6 sales were higher on Flavoured Alcoholic
Beverages and Wine, whereas LSM 7-10 purchased more Spirits and Wine
                              Value share of Liquor Spend

                 LSM 1-6                                     LSM 7-10

        15                                          11          14                     13                                        Fabs
                    20          18

                                                    23          21                     20
        28                      28
                    27                                                                                                           Beer
                                                    23          25                     24
        13
                    15          15
                                                                                                                                 Wine

        44                      40                  43          40                     43
                    38
                                                                                                                                 Spirits

     Yr ago wk     Panic     Latest wk           Yr ago wk     Panic             Latest wk
                 Buying wk                                   Buying wk

                                                                         © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   19
Top 20 Item Ranking by LSM Group: Brandy, Whisky & Cognac feature in the
LSM 7-10 ranking, while LSM 1-6 prefer Spirit Coolers

                                  Total Liquor
                        LSM 1-6                  LSM 7-10

                                                                                          Wine did not
                                                                                        feature in the top
                                                                                           20, however
                                                                                         when sold, was
                                                                                          dominated by
                                                                                          box formats

                                                            © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   20
Online retailers saw a major surge in orders during lockdown, despite order
fulfillment being delayed to post Level 4 restrictions easing

                                                                                               Threefold increase in online
                                                                                               orders since lockdown began.
                                                                                               Highest increase in orders in Gauteng.

                                                                                               70% growth vs. YA for the month of April.

                                                                                               Over R1million in online orders
                                                                                               during May 2020, as well as an increase
                                                                                               in the demand for online wine shops.

                                                                                               DryDock Liquor: over 100,000 online
                                                                                               orders during one week.

                                 https://www.businessinsider.co.za/buying-wine-online-2020-5
                                                                                                    © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   21
          https://news.wine.co.za/News.aspx?NEWSID=36479&CLIENTID=&SPOTLIGHTID=
Following the move to Level 3, online retailers battle through an order backlog, whilst
orders continuing to stream in
Supply shortages and curtailment of permissible delivery times (Mon – Thurs only) add to the constraints.

                                                                              © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   22
While lockdown prompted a strong shift to online sales, we also saw a notable
increase in Direct to Consumer sales of alcohol
Manufacturers and wineries sell directly to the public, with many offering up to 30% discount on products, subsidising
delivery costs, or providing click and collect purchasing and promising quick delivery times

        https://www.iol.co.za/business-report/economy/hope-for-sas-wine-industry-as-   © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   23
        government-pours-in-r6-billion-in-short-term-assistance-47534606
Manufacturers have innovated to keep customers engaged and connected, as well
as giving back in times of need

                                                                                                                           Lucy Corne (aka the
                                                                                                                          Brewmistress) started
                                                                                                                            a viral trend called
                                                                                                                           #backyardbeerfest
                                                                                                                               at the start of
Craft Breweries in Cape Town banded                                                                                          lockdown, which
 together to form the Brewers Soup                                                                                        gained strong traction
Collective and used their mash tuns                                                                                          across the globe                                              Tops at Spar Wine
    to make soup instead of beer                                                                                                                                                           Show offers entry
                                                                                                                                                                                           level online wine
                                                                                                                                                                                               courses in
                                          Liquor stores, retailers,                                                             Many alcohol                                                partnership with
                                           and many wine farms                                                                 manufacturers                                                Cathy Marston –
                                         hosted virtual interactive                                                           repurposed their                                            Africa’s only Stage 2
                                            wine tastings and                                                                production lines to                                             Master of Wine
                                          information sessions                                                            produce hand sanitiser                                              (MW) student
                                           with local winemakers

      https://www.news24.com/fin24/Economy/winemakers-turn-to-zoom-tastings-to-survive-lockdown-20200425; https://wineshow.co.za/events/tops-at-spar-wine-show-cancelled
      https://mg.co.za/coronavirus-essentials/2020-05-07-making-soup-is-easier-than-beer-my-brew/; https://tamlynamberwanderlust.com/wine-farms-during-lockdown//
      https://www.businessinsider.co.za/major-south-african-distilleries-distell-spier-wineries-producing-hand-sanitizers-in-light-of-covid-19-2020-3;
      https://www.timeslive.co.za/sunday-times/lifestyle/2020-04-03-a-virtual-beer-fest-in-your-back-yard-heres-how-you-can-join-in-the-fun/; © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   24
A Google Trends Analysis shows a sharp rise in searches relating to ‘Alcohol’ in the
past week
The majority of searches are related to questions regarding regulations under Level 3, and concerns about the
possible reintroduction of the ban

                                                 South Africa
                                            Search Trends over Time
                                                    Alcohol                                                                       Top related queries:
                                                                                                Rumours of a
                                                                                                                                  1.    Alcohol South Africa
                                                                                                new ban
                                                                                                                                  2.    Alcohol ban
                                                                                                                                  3.    Lockdown alcohol
                                                                                                                                  4.    Alcohol ban South Africa
                                                                                                                                  5.    Alcohol in South Africa

      11 March 202021 March 202031 March 2020 10 April 2020 20 April 2020 30 April 2020 10 May 2020 20 May 2020 30 May 2020

                                                                                                                              https://trends.google.com/trends/explore?date=today%203-m&geo=ZA&q=alcohol

                                                                                                                                            © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   25
Channel Switching During
Lockdown
Sample of Top End Retail data to 30 April 2020

                                                 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary.   26
Globally, consumers shifted their spend across channels. In France for example,
social distancing has accelerated growth of Convenience and Online and shoppers
prefer the proximity of local shops

                                                     © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   27
In SA, Hypers attracted panic buying occasions with their large assortment offering
and bulk packs. Shoppers are ‘staying local’ and purchasing at their nearest stores
during lockdown 90
                                                                                 Value Share Movement by Channel
                                                                    Axis not to Scale – Graph to illustrate share movement only
                80
                                                                                     Pre Covid-19         Panic buying      Apr20

                70

                                                                                                                                                                                                                    *Axis not to scale*
                                                 12
 *Axis not to scale*

                60

                                                 10
                50

                40                                8

                30                                6

                20                                4

                                                                                                                                           1
                                                                                                                                         0,9
                                                  2                                                                                      0,8
                10                                                                                                                       0,7
                                                                                                                                         0,6
                                                                                                                                         0,5
                                                                                                                                         0,4
                                                                                                                                         0,3
                                                                                                                                         0,2
                                                                                                                                         0,1
                       0                          0                                                                                        0
                           Supermarket                        Pharmacy                      Hypermarket           Branded Superette                             PFM                                   Online

                              Source:
                              IRI Monthly & Weekly South African Top-End Retail EPOS data                                             © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   28
                              Sample across Edible & Non-Edible Grocery categories
Panic buying week: Hypermarkets increased share of trade by >10% with their large offering and
offering a one-stop-shop experience. Online picked up significantly, but long delivery times meant
less edible groceries purchased through this channel.

   Panic Buying Week (w/e 29/03/2020)

                        •    Hypermarket’s contribution to trade saw growth        •     Online’s share of market grew 40%
                             of 13% during panic-buying week                       •     This was driven by non-edible
                        •    Hypermarkets were a destination store for                   groceries as consumers stocked up
                             consumers to stock up on the better value                   on toiletries and hair care
                             offerings and wide range offered across
                             categories

                        •    Petroleum Food Courts (PFMs) lost a third of          •     Pharmacy dropped 10% share of
                             their market share as consumers elected to                  trade as consumers moved spend
                             shop elsewhere in their search for value and                to one-stop destinations and online
                             broad range

          Source:
          IRI Monthly & Weekly South African Top-End Retail EPOS data         © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   29
          Sample across Edible & Non-Edible Grocery categories
Lockdown April - Branded Superettes saw significant growth as consumers were forced to shop
local. Online also continued to gain presence, but Pharmacy and Convenience don’t offer the
one-stop- shop experience to consumers who are reducing movement

   Lockdown (April 2020)

                      •   Online’s contribution to trade up 50% vs.        •    Branded Superettes (neighbourhood
                          pre-COVID-19                                          convenience retail and branded
                      •   Still driven predominantly by non-edible              spaza) up by a quarter as travel
                          grocery, but edible grocery also picks up as          restrictions and work-from-home force
                          online offerings improve and long delivery            consumers to shop closer to home
                          times shorten

                      •   Lower demand for petrol drives less traffic in   •    Pharmacy impacted by trading limitations
                          PFM’s resulting in a 10% drop in share of             and shoppers avoiding malls result in 25%
                          market                                                loss of market share during first month of
                                                                                lockdown

         Source:
         IRI Monthly & Weekly South African Top-End Retail EPOS data           © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   30
         Sample across Edible & Non-Edible Grocery categories
Channel Switching and What it Means for Retailers and Manufacturers
                                                                   Revise your Range and
     1             Retail Opportunity                   2           Assortment Strategy
                                                                                                                         2                      Online Demand

•   Build loyalty through the safety of one-stop   •   Shifting channels and store formats require a         •     Online will increase faster everywhere but
    shop                                               revisit of your range and assortment strategy.              the share is still small. Delivery complexity
                                                                                                                   and profitability constrains growth, which is
•   Optimise the balance of convenience;           •   Is the value offering sufficient, do I have the             dependent on retail investment.
    respond to broader range of shopper                right pack sizes and formats and am I
    behaviours across channels, investments in         catering to niche markets who would have              •     Retailers will reallocate space and resources
    e-commerce and online engagement                   travelled to speciality stores?                             to solidifiy Click & Collect infrastructure.

                                                   •   Local marketing may benefit as international
                                                       trade is reduced

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COVID-19 Category Impacts

Growths from around the
Globe
Global data up to 05 June 2020
IRI and BCG Share the Latest Global Purchase Trends Amid COVID-19

IRI is continuing to collaborate with our partners at the Boston Consulting Group (BCG) to analyze the latest
consumer purchase trends in Italy, France, Germany, Netherlands, New Zealand, Spain, U.K. and U.S. We just
updated the report, “Consumer Spending Tracker: COVID-19 Impact,” to capture the most recent insights.
Key highlights from the research include:
• As more countries in Europe and the United States begin to loosen COVID-19 restrictions, consumer spend patterns remain mostly
  unchanged – this is reflected in consumer purchases in France, Germany, Greece, Italy, Netherlands, New Zealand, Spain, UK and the U.S.
• In most geographies, sales remain elevated for edible categories, while demand for nonedible products vary across countries, e.g., growth for
  paper products remains high in the U.S., but less so elsewhere, while Beauty is strong in Netherlands and New Zealand, but declining in
  other countries.
• E-commerce continues to show strong growth over the last year in the U.S., Italy, France and Spain. After share shifted more to e-commerce
  in the initial stages of the pandemic, it has remained at a steady elevated level.
• In the U.S., consumers continue to make larger more pantry stocking trips than a year ago. At the same time, consumers have relaxed trip
  frequency slightly, starting to return to small trips vs. prior weeks of the pandemic.
• Loosened restrictions in some areas are having very marginal impact. New Zealand exhibits a softer growth level of ~10% (vs. 20%) following
  wider reopening measures. Meanwhile, U.S. states that reopened earlier have marginally softer trends in non-beverage edible categories
  than the rest of the U.S.

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Insights and Strategic
Guidance for Better Decisions
IRI’s Online Resources Include Real-Time
Updates and Weekly Reports Which Track
the Impact of the Virus on CPG and Retail
The IRI COVID-19 Info Portal
Includes COVID-19 impact analyses, dashboards
and the latest thought leadership on supply chain,
consumer behavior, channel shifts for the U.S.
AND international markets

The COVID-19 Dashboard and
The IRI CPG Demand Index™
Accessible through the insights portal
and tracks the daily impact of COVID-19.
This includes the new IRI CPG Demand
Index™, top selling and out of stock
categories across countries, and
consumer sentiment on social media.

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SA Grocery sales have increased by ~7% during lockdown, consumer behavior has changed
rapidly and we are heading into uncertain times. Demand forecasting will be impacted
Evolving IRI Demand Forecasting Solutions for COVID-19
Traditional sales forecasting models need to be adapted and updated regularly to take into account the COVID-19 effect
and the changing consumption patterns, accurately. IRI has developed a Machine Learning based algorithm that re-
evaluates the assessment of each factor and enables more accurate estimations of probable changes in COVID-19 wear
out effect on sales patterns, and the potential effect of a second wave

Two potential short-term consumption scenarios would lead to key                                                       Model outcome and basic scenario
differences in implications for Food & Beverage brands and retailers
                                                                                                                                  weekly_Incidents               Value            Forecasting

                                                                                                           4 000   If COVID-19 outburst stops here:

                                                                                               Thousands
1   Virus Effectively Contained                         2    Two Virus Spikes in 2020
                                                                                                           3 500   •    Category will eventually decline by -13.6% in rest
                                                                                                           3 000        of 2020 vs 2019
                                                                                                           2 500   •    Total 2020 vs 2019 will be negative by -1.7%
                                        CPG Consumption –
                                        Monthly YoY Growth                                                 2 000
                                           (Conceptual)
                                                                                                           1 500
                                                                                                           1 000

Scenario 1: Infection and death rates                  Scenario 2: Covid-19 incidence rates                 500
slow significantly from July through                   slow before another virus breakout in                  0
Sept and remain low through 2020                       Q4 as illness rates spike again

                Contact us for more information                                                                                          © 2019 Information Resources Inc. (IRI). Confidential and Proprietary.   43
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CONTACT US   IRI South Africa
              Level 1, Block D, Aintree Park

   FOR MORE   Doncaster Road, Kenilworth
              Cape Town, 7708

INFORMATION   +27 21 700 7420
              Follow IRI on Twitter: @IRIworldwide

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                                                                     Confidential and
                                                                                  and Proprietary.
                                                                                      Proprietary.   45 45
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