How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels - COVID-19 Impact on CPG & Retail in ZA ...
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COVID-19 Impact on CPG & Retail in ZA How SA consumers have reacted to the re-opening of Liquor and changed their behavior across channels June 2020
Today’s Discussion • COVID – 19 Update • Latest Category Performance • How Consumers reacted to Liquor re-opening • Channel Switching during Lockdown • IRI and BCG Global Update © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 2
Level 3 is in full swing and SA is taking advantage of Liquor availability • South Africans feel some relief from lockdown with the re-opening of liquor on 01 June 2020, ranking Liquor at the top of the growth list this week – Groceries growth was muted as consumers shifted spend to Liquor; 10% of LSM 1-6 and LSM 7-10’s spend was apportioned to liquor, which is higher than the average share of 6-7% – In the top 20 item ranking, LSM 1-6 preferred Beer, whereas Gin and Brandy were more popular amongst LSM 7-10 – However, the opportunity to re-stock liquor cabinets benefited Gin, Whisky and Rum. Is this a boost Whisky needed to remind consumers of an old favourite? Are these the first indications of Rum regaining popularity? – Globally, Liquor performed well during lockdown and IRI will continue to track Liquor trends in SA in the coming weeks • Channel Switching during COVID-19 in SA during the first month of lockdown: – Similar to the trends IRI has seen globally, the panic buying week and restriction of movement during lockdown caused South Africans to change their shopping behavior in their channel and store format of choice – Hypermarkets gained >10% share of trade in the panic-buying week as consumers looked to these stores for a one-stop shop offering value, large packs and product range under one roof – During lockdown, consumers have ‘stayed local’ and are choosing stores within close proximity to their homes – Online sales increased >50%, a trend IRI expects to continue – Forecourts and pharmacies have lost feet into store with less consumers filling up for petrol and less mall visits – Covid-19 implications for retailers and manufacturers: the new shopper experience needs to assure shoppers of store health and safety, the provision of products they can trust, targeted assortment and online shopping. – A challenge for both retailers and brands will be retaining consumer loyalty, having shopped in new stores and adopted new brands during the pandemic • Traditional sales forecasting models need to be adapted and updated regularly to accurately take into account the COVID-19 effect and the changing consumption patterns. IRI has developed a Machine Learning based algorithm that re- evaluates each factor and enables accurate estimations of probable changes in COVID-19 wear-out effect on sales patterns, as well as the potential effect of a second wave © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 3
SA now ranks at #22 in the world, moving up 8 places from last week # Cases Deaths 1 USA 2 089 825 116 035 2 Brazil 805 649 41 058 3 Russia 511 423 6 715 4 India 298 283 8 501 5 UK 291 409 41 279 6 Spain 289 787 27 136 7 Italy 236 142 34 167 8 Peru 214 788 6 109 9 Germany 186 795 8 851 // 7,609,728 globally 424,084 globally +29% vs. Previous update +17% vs. previous update 22 South Africa 58 568 1 284 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 5
SA COVID-19 Timeline Apr 2 Apr 15 Global Global June 11 Mar 23 cases: cases: May 19 June 1 1m tests Jan 11 21-day 1m 2m Announce Alcohol conducted China lockdown ment that sales in SA May 14 open reports Mar 11 announced Mar 27 May 1 All online schools first WHO Move to will May 24 First retail June 8 death declares Level 4 reopen on Announce death in Apr 10 sales SA Coronavirus st South Lockdown Lockdown open (excl 1 June ment SA Cases: outbreak a will move Africa extended Liquor & 50k Pandemic to Level 3 Tobacco) Jan Feb Mar Apr May June 2020 2020 2020 2020 2020 2020 Lockdown Level 5 LD Level 4 LD Level 3 Mar 5 Mar 26 First South May 28 Start of SA African May 8 US reaches June 7 June 8 lockdown Apr 7 tests Global 100 000 Global Most Gr 7’s Boris Johnson deaths and 12’s positive for admitted to cases: cases: COVID-19 4m 7m return to hospital school Dec 31 Mar 26 China alerts Apr 27 May 20 May 29 Global WHO to many Mar 15 Global Global Global cases: unusual Ramaphosa cases: cases: cases: 500k pneumonia declares a 3m 5m 6m cases in National Wuhan State of Current Data Week Disaster © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 6
SA Covid-19 cases are increasing at an accelerating rate, whilst the testing backlog is impacting the timing for test results Source (11th June 2020): https://sacoronavirus.gov.za/update-on-covid-19-11th-june-2020/ © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 7 https://www.news24.com/news24/southafrica/investigations/100-days-of-covid-19-cases-are-increasing-at-the-highest-rate-since-outbreak-began-20200612
The easing of alcohol restrictions saw significant shopper demand in the first week, as evidenced by long queues and significant sales Many retailers implemented purchasing According to Massmart’s Stores across SA limits on Monday June 1st, but were able Corporate Affairs Executive, had estimated to relax these from Tuesday demand was higher than sales in excess of during Black Friday, with R250-million on A resurgence in demand occurred with rumours of a renewed ban, the retailer seeing bigger Monday, 1June basket sizes than normal despite government assurances to the contrary https://www.dailymaverick.co.za/article/2020-06-02-south-africa-splurges-as-liquor-stores-reopen/#gsc.tab=0 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 8 https://ewn.co.za/2020/06/09/once-bitten-despite-assurances-some-citizens-believe-booze-ban-coming-again
Edible and Non-Edible Groceries growth remain higher during lockdown than a year ago, although muted in the last week as consumers shifted spending to Liquor Total Edible & Non-Edible Groceries (excl. Liquor & Tobacco) Weekly Actual Value sales Last Yr This Yr Lockdown growth vs. YA: +7% 22/03/2020 29/03/2020 05/04/2020 12/04/2020 19/04/2020 26/04/2020 03/05/2020 10/05/2020 17/05/2020 24/05/2020 31/05/2020 07/06/2020 Panic Lockdown Lockdown Level 5 Lockdown Level 4 Buying Level 3 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 10
Grocery essentials remain key to the consumer’s pantry, and Ice Cream benefits from the need for indulgence, competitive pricing and acceptable weather Mar 29th Apr 5th Apr 12th Apr 19th Apr 26th May 3rd May 10th May 17th May 24th May 31st Jun 7th Ice Cream Yoghurt Wheat Flour % Value Baking Ingredients growth vs. YA Sugars & Sweetners Dry Pasta Scale: Rice Spreads >100 Spices & Seasoning 70 to 100 Cereals Condiments & Sauces 50 to 70 Frozen Veg/Potato 30 to 50 Oil 11 to 30 Biscuits Snacks 0 to 10 Canned Food -10 to 0 Cheese -30 to -10 Frozen Meats Fresh Meat -30 to -50 Confectionery < -50 Maize Bread Soup & Stock © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. © 2020 11 Inc. (IRI). Information Resources Confidential and Proprietary.
Shoppers continue to purchase health and hygiene products. CSD’s did not benefit from the increased sales of Spirits over the latest week Mar 29th Apr 5th Apr 12th Apr 19th Apr 26th May 3rd May 10th May 17th May 24th May 31st Jun 7th Soaps & Sanitiser % Value Wipes growth vs. YA Non-Edibles Vitamins Personal Care Scale: Pet >100 Toilet Paper 70 to 100 Oral Care Medicinal 50 to 70 Household Cleaning 30 to 50 11 to 30 0 to 10 -10 to 0 Beverages Mar 29th Apr 5th Apr 12th Apr 19th Apr 26th May 3rd May 10th May 17th May 24th May 31st Jun 7th -30 to -10 Milk Coffee & Tea -30 to -50 Juice < -50 CSDs & Water © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 12
While Liquor categories top the growth ranking over the latest week, Baking & Indulgent categories also remain popular Top Value Growth Categories vs. Year Ago by Week Panic Buying Latest 6 weeks of Lockdown Mar 22nd Mar 29th May 3rd May 10th May 17th May 24th May 31st Jun 7th Vitamins Wheat Flour Baking Ingredients Soaps & Sanitiser Baking Ingredients Baking Ingredients Baking Ingredients Spirits Wipes Dry Pasta Soaps & Sanitiser Wheat Flour Ice Cream Ice Cream Ice Cream Wine Soaps & Sanitiser Vitamins Ice Cream Sugars & Sweetners Sugars & Sweetners Wheat Flour Soaps & Sanitiser FABs Toilet Paper Baking Ingredients Spices & Seasoning Rice Wheat Flour Soaps & Sanitiser Wheat Flour Ice Cream Medicinal Frozen Veg/Potato Sugars & Sweetners Baking Ingredients Soaps & Sanitiser Sugars & Sweetners Yoghurt Beer Dry Pasta Canned Food Cheese Spices & Seasoning Spices & Seasoning Biscuits Biscuits Soaps & Sanitiser Frozen Veg/Potato Spreads Yoghurt Oil Oil Yoghurt Frozen Veg/Potato Yoghurt Canned Food Cereals Biscuits Soup & Stock Spreads Snacks Spices & Seasoning Wheat Flour Spreads Medicinal Condiments & Sauces Yoghurt Dry Pasta Spices & Seasoning Condiments & Sauces Baking Ingredients Household Cleaning Rice Spreads Dry Pasta Condiments & Sauces Confectionery Cheese Sugars & Sweetners Non-Edible Baking/Indulgent Edible Groceries Liquor © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 13
First Week of Liquor Re-opening Data to week ending Sunday 07 June 2020 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 14
Pre-lockdown, SA consumers stocked up more on wine and spirits in formal retail, however, wholesale declined and will continue to remain under pressure whilst on- consumption is prohibited While the US and Aus also saw spikes in Liquor sales in the lead up to their lockdown, the spike was less pronounced as there was no total ban Value Growth % YA Wk. 29.03.2020 Total Liquor +42% +47% +85% +12% +26% Unit Growth % YA Wk 22.03.2020 Unit Growth % YA Wk 15.03.2020 © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 15
As expected, all Liquor categories experienced strong growth in the first week as consumers re-stocked their cabinets Wine recorded higher sales than during Black Friday week LY Value growth % vs. YA Spirits sales matched Black Friday sales Wk. Ending 07/06/2020 Total Liquor +76% +106% +91% +69% +41% Q1: 6.5% Q1: 8.4% Q1: 8.9% Q1: 3.4% Q1: 5.2% Note: Black Friday promotional duration differ amongst retailers and may impact the numbers © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 16
Gin, whisky and rum were the spirits of choice when liquor re-opened Value growth % vs. YA Wk. Ending 07/06/2020 Gin Whisky Brandy Vodka Rum Other Spirits* +255% +106% +78% +65% +120% +68% Q1: 46% Q1: 4.5% Q1: 7.9% Q1: -8.5% Q1: -1% Q1: 2.8% *Tequila, Liqueur, Digestif, Shooters, Cream © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 17
Both LSM groups apportioned 10% of their spend to Liquor, shifting value out of Edible Grocery categories Value share of Total Spend LSM 1-6 LSM 7-10 7 6 6 6 6 9 10 9 10 Liquor 8 9 6 8 8 33 36 32 37 GM / Other 33 32 35 34 9 10 9 Fresh / Frozen / 8 10 10 9 Perishable 8 Non-Edible 46 45 47 45 Groceries 42 40 42 40 Dry Groceries Last Yr wk Panic Lockdown Latest wk Last Yr wk Panic Lockdown Latest wk (09/06/2019) Buying wk wks (07/06/2020) (09/06/2019) Buying wk wks (07/06/2020) © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 18
Compared to a year ago, LSM 1-6 sales were higher on Flavoured Alcoholic Beverages and Wine, whereas LSM 7-10 purchased more Spirits and Wine Value share of Liquor Spend LSM 1-6 LSM 7-10 15 11 14 13 Fabs 20 18 23 21 20 28 28 27 Beer 23 25 24 13 15 15 Wine 44 40 43 40 43 38 Spirits Yr ago wk Panic Latest wk Yr ago wk Panic Latest wk Buying wk Buying wk © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 19
Top 20 Item Ranking by LSM Group: Brandy, Whisky & Cognac feature in the LSM 7-10 ranking, while LSM 1-6 prefer Spirit Coolers Total Liquor LSM 1-6 LSM 7-10 Wine did not feature in the top 20, however when sold, was dominated by box formats © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 20
Online retailers saw a major surge in orders during lockdown, despite order fulfillment being delayed to post Level 4 restrictions easing Threefold increase in online orders since lockdown began. Highest increase in orders in Gauteng. 70% growth vs. YA for the month of April. Over R1million in online orders during May 2020, as well as an increase in the demand for online wine shops. DryDock Liquor: over 100,000 online orders during one week. https://www.businessinsider.co.za/buying-wine-online-2020-5 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 21 https://news.wine.co.za/News.aspx?NEWSID=36479&CLIENTID=&SPOTLIGHTID=
Following the move to Level 3, online retailers battle through an order backlog, whilst orders continuing to stream in Supply shortages and curtailment of permissible delivery times (Mon – Thurs only) add to the constraints. © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 22
While lockdown prompted a strong shift to online sales, we also saw a notable increase in Direct to Consumer sales of alcohol Manufacturers and wineries sell directly to the public, with many offering up to 30% discount on products, subsidising delivery costs, or providing click and collect purchasing and promising quick delivery times https://www.iol.co.za/business-report/economy/hope-for-sas-wine-industry-as- © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 23 government-pours-in-r6-billion-in-short-term-assistance-47534606
Manufacturers have innovated to keep customers engaged and connected, as well as giving back in times of need Lucy Corne (aka the Brewmistress) started a viral trend called #backyardbeerfest at the start of Craft Breweries in Cape Town banded lockdown, which together to form the Brewers Soup gained strong traction Collective and used their mash tuns across the globe Tops at Spar Wine to make soup instead of beer Show offers entry level online wine courses in Liquor stores, retailers, Many alcohol partnership with and many wine farms manufacturers Cathy Marston – hosted virtual interactive repurposed their Africa’s only Stage 2 wine tastings and production lines to Master of Wine information sessions produce hand sanitiser (MW) student with local winemakers https://www.news24.com/fin24/Economy/winemakers-turn-to-zoom-tastings-to-survive-lockdown-20200425; https://wineshow.co.za/events/tops-at-spar-wine-show-cancelled https://mg.co.za/coronavirus-essentials/2020-05-07-making-soup-is-easier-than-beer-my-brew/; https://tamlynamberwanderlust.com/wine-farms-during-lockdown// https://www.businessinsider.co.za/major-south-african-distilleries-distell-spier-wineries-producing-hand-sanitizers-in-light-of-covid-19-2020-3; https://www.timeslive.co.za/sunday-times/lifestyle/2020-04-03-a-virtual-beer-fest-in-your-back-yard-heres-how-you-can-join-in-the-fun/; © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 24
A Google Trends Analysis shows a sharp rise in searches relating to ‘Alcohol’ in the past week The majority of searches are related to questions regarding regulations under Level 3, and concerns about the possible reintroduction of the ban South Africa Search Trends over Time Alcohol Top related queries: Rumours of a 1. Alcohol South Africa new ban 2. Alcohol ban 3. Lockdown alcohol 4. Alcohol ban South Africa 5. Alcohol in South Africa 11 March 202021 March 202031 March 2020 10 April 2020 20 April 2020 30 April 2020 10 May 2020 20 May 2020 30 May 2020 https://trends.google.com/trends/explore?date=today%203-m&geo=ZA&q=alcohol © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 25
Channel Switching During Lockdown Sample of Top End Retail data to 30 April 2020 © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 26
Globally, consumers shifted their spend across channels. In France for example, social distancing has accelerated growth of Convenience and Online and shoppers prefer the proximity of local shops © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 27
In SA, Hypers attracted panic buying occasions with their large assortment offering and bulk packs. Shoppers are ‘staying local’ and purchasing at their nearest stores during lockdown 90 Value Share Movement by Channel Axis not to Scale – Graph to illustrate share movement only 80 Pre Covid-19 Panic buying Apr20 70 *Axis not to scale* 12 *Axis not to scale* 60 10 50 40 8 30 6 20 4 1 0,9 2 0,8 10 0,7 0,6 0,5 0,4 0,3 0,2 0,1 0 0 0 Supermarket Pharmacy Hypermarket Branded Superette PFM Online Source: IRI Monthly & Weekly South African Top-End Retail EPOS data © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 28 Sample across Edible & Non-Edible Grocery categories
Panic buying week: Hypermarkets increased share of trade by >10% with their large offering and offering a one-stop-shop experience. Online picked up significantly, but long delivery times meant less edible groceries purchased through this channel. Panic Buying Week (w/e 29/03/2020) • Hypermarket’s contribution to trade saw growth • Online’s share of market grew 40% of 13% during panic-buying week • This was driven by non-edible • Hypermarkets were a destination store for groceries as consumers stocked up consumers to stock up on the better value on toiletries and hair care offerings and wide range offered across categories • Petroleum Food Courts (PFMs) lost a third of • Pharmacy dropped 10% share of their market share as consumers elected to trade as consumers moved spend shop elsewhere in their search for value and to one-stop destinations and online broad range Source: IRI Monthly & Weekly South African Top-End Retail EPOS data © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 29 Sample across Edible & Non-Edible Grocery categories
Lockdown April - Branded Superettes saw significant growth as consumers were forced to shop local. Online also continued to gain presence, but Pharmacy and Convenience don’t offer the one-stop- shop experience to consumers who are reducing movement Lockdown (April 2020) • Online’s contribution to trade up 50% vs. • Branded Superettes (neighbourhood pre-COVID-19 convenience retail and branded • Still driven predominantly by non-edible spaza) up by a quarter as travel grocery, but edible grocery also picks up as restrictions and work-from-home force online offerings improve and long delivery consumers to shop closer to home times shorten • Lower demand for petrol drives less traffic in • Pharmacy impacted by trading limitations PFM’s resulting in a 10% drop in share of and shoppers avoiding malls result in 25% market loss of market share during first month of lockdown Source: IRI Monthly & Weekly South African Top-End Retail EPOS data © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 30 Sample across Edible & Non-Edible Grocery categories
Channel Switching and What it Means for Retailers and Manufacturers Revise your Range and 1 Retail Opportunity 2 Assortment Strategy 2 Online Demand • Build loyalty through the safety of one-stop • Shifting channels and store formats require a • Online will increase faster everywhere but shop revisit of your range and assortment strategy. the share is still small. Delivery complexity and profitability constrains growth, which is • Optimise the balance of convenience; • Is the value offering sufficient, do I have the dependent on retail investment. respond to broader range of shopper right pack sizes and formats and am I behaviours across channels, investments in catering to niche markets who would have • Retailers will reallocate space and resources e-commerce and online engagement travelled to speciality stores? to solidifiy Click & Collect infrastructure. • Local marketing may benefit as international trade is reduced © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 31
COVID-19 Category Impacts Growths from around the Globe Global data up to 05 June 2020
IRI and BCG Share the Latest Global Purchase Trends Amid COVID-19 IRI is continuing to collaborate with our partners at the Boston Consulting Group (BCG) to analyze the latest consumer purchase trends in Italy, France, Germany, Netherlands, New Zealand, Spain, U.K. and U.S. We just updated the report, “Consumer Spending Tracker: COVID-19 Impact,” to capture the most recent insights. Key highlights from the research include: • As more countries in Europe and the United States begin to loosen COVID-19 restrictions, consumer spend patterns remain mostly unchanged – this is reflected in consumer purchases in France, Germany, Greece, Italy, Netherlands, New Zealand, Spain, UK and the U.S. • In most geographies, sales remain elevated for edible categories, while demand for nonedible products vary across countries, e.g., growth for paper products remains high in the U.S., but less so elsewhere, while Beauty is strong in Netherlands and New Zealand, but declining in other countries. • E-commerce continues to show strong growth over the last year in the U.S., Italy, France and Spain. After share shifted more to e-commerce in the initial stages of the pandemic, it has remained at a steady elevated level. • In the U.S., consumers continue to make larger more pantry stocking trips than a year ago. At the same time, consumers have relaxed trip frequency slightly, starting to return to small trips vs. prior weeks of the pandemic. • Loosened restrictions in some areas are having very marginal impact. New Zealand exhibits a softer growth level of ~10% (vs. 20%) following wider reopening measures. Meanwhile, U.S. states that reopened earlier have marginally softer trends in non-beverage edible categories than the rest of the U.S. © 2020 Information Resources Inc. (IRI). Confidential and Proprietary. 33
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Insights and Strategic Guidance for Better Decisions IRI’s Online Resources Include Real-Time Updates and Weekly Reports Which Track the Impact of the Virus on CPG and Retail The IRI COVID-19 Info Portal Includes COVID-19 impact analyses, dashboards and the latest thought leadership on supply chain, consumer behavior, channel shifts for the U.S. AND international markets The COVID-19 Dashboard and The IRI CPG Demand Index™ Accessible through the insights portal and tracks the daily impact of COVID-19. This includes the new IRI CPG Demand Index™, top selling and out of stock categories across countries, and consumer sentiment on social media. © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 42
SA Grocery sales have increased by ~7% during lockdown, consumer behavior has changed rapidly and we are heading into uncertain times. Demand forecasting will be impacted Evolving IRI Demand Forecasting Solutions for COVID-19 Traditional sales forecasting models need to be adapted and updated regularly to take into account the COVID-19 effect and the changing consumption patterns, accurately. IRI has developed a Machine Learning based algorithm that re- evaluates the assessment of each factor and enables more accurate estimations of probable changes in COVID-19 wear out effect on sales patterns, and the potential effect of a second wave Two potential short-term consumption scenarios would lead to key Model outcome and basic scenario differences in implications for Food & Beverage brands and retailers weekly_Incidents Value Forecasting 4 000 If COVID-19 outburst stops here: Thousands 1 Virus Effectively Contained 2 Two Virus Spikes in 2020 3 500 • Category will eventually decline by -13.6% in rest 3 000 of 2020 vs 2019 2 500 • Total 2020 vs 2019 will be negative by -1.7% CPG Consumption – Monthly YoY Growth 2 000 (Conceptual) 1 500 1 000 Scenario 1: Infection and death rates Scenario 2: Covid-19 incidence rates 500 slow significantly from July through slow before another virus breakout in 0 Sept and remain low through 2020 Q4 as illness rates spike again Contact us for more information © 2019 Information Resources Inc. (IRI). Confidential and Proprietary. 43
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CONTACT US IRI South Africa Level 1, Block D, Aintree Park FOR MORE Doncaster Road, Kenilworth Cape Town, 7708 INFORMATION +27 21 700 7420 Follow IRI on Twitter: @IRIworldwide © 2020 Information Resources Inc. (IRI). © 2020 Information Resources Inc. (IRI). Confidential Confidential and and Proprietary. Proprietary. 45 45
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