Jay Baer - Hall of Fame Speaker, New York Times best-selling author, and the most inspirational expert on Marketing, Word of Mouth, and Customer ...

Jay Baer

            Hall of Fame Speaker, New York Times
  best-selling author, and the most inspirational expert on
     Marketing, Word of Mouth, and Customer Service

jaybaer.com | Contact Michelle Joyce, Director of Events (704) 965-2339

INSPIRATIONAL KEYNOTE SPEAKER
about Marketing, Word of Mouth, and Customer Experience

                     Jay Baer's customized programs show how to get
                     more customers, keep the ones you've already
                     earned, and create marketing that's so good, people
                     will talk about it.

                       ‣ CPAE Hall of Fame Speaker

                       ‣ New York Times best-selling author of six books

                       ‣ Founder of five, multi-million dollar companies

                       ‣ Seventh-generation entrepreneur

“Jay’s on-stage delivery and customization for our
audience was the most impressive speaker
experience I have ever had.”

                                          Deborah Sexton
                                          Former CEO, Professional
                                          Convention Management
                                                Association

GROWTH ADVISOR TO
MORE THAN 700 BRANDS
    ‣ Jay is President of Convince & Convert, a strategy
      consulting firm that helps companies and
      organizations gain and keep more customers.
      Clients include 3M, the United Nations, Best
      Buy, Comcast, Hilton, adidas, Oracle & more.

NEW YORK TIMES
BEST-SELLING AUTHOR
    ‣ Jay is a New York Times best-selling author of six
      books, which includes 2018’s Talk Triggers: The
      Complete Guide to Creating Customers with Word
      of Mouth and Hug Your Haters: How to Embrace
      Complaints and Keep Your Customers, which was
      named one of 2016’s top 3 business books. His
      second book, Youtility: Why Smart Marketing is
      About Help not Hype, was also a runaway #1
      Amazon best seller.

RECOGNIZED AUTHORITY
   ‣ Named one of the world’s top influencers of Chief
     Marketing Officers, B2B marketers, and small
     business owners
   ‣ Named one of the world’s most influential digital
     marketers, customer service experts, and customer
     experience experts
   ‣ Inductee in the Halls of Fame for both Professional
     Speaking and Word of Mouth Marketing

HALL OF FAME SPEAKER
AND EMCEE

“Jay was the host for three days at our global
IBM conference (3000+ in attendance) and he
was fantastic. He was very well
prepared and turned a good
event into an excellent event.”

                                   Matt Stryker
                                  Global Marketing, IBM

RECENT
APPEARANCES

‣   Each presentation is customized
                                                   for your audience and includes real
                                                   and relevant attendee examples

     ‣   Jay uses the credibility of his Convince &
         Convert Media company – one of the largest
         digital publishing companies in the world –
         to promote your event

‣   Jay’s presentations are visceral
    and visual. No boring Powerpoint!

                                   WHAT IT’S LIKE TO
                                    WORK WITH JAY

‣   Approachable and
                                                  low-maintenance

      ‣   Jay’s presentations are sprinkled
          with humor throughout. Attendees
          are guaranteed to leave laughing
          (and thinking)

‣   Organized, on-time, considerate
    and easy to work with

                                 WHAT IT’S LIKE TO
                                  WORK WITH JAY

POPULAR
PROGRAMS

Talk Triggers
Turn Your Customers Into Volunteer Marketers
Customer experience is how you make your customers feel.

Great customer experience occurs when you exceed customer expectations. And when
you do so, customers are COMPELLED to talk about you.

In this fast-paced, timely, dynamic presentation Jay teaches his customer experience
excellence framework, showcasing how any business can turn customers into advocates.

With hilarious and poignant storytelling, Jay teaches attendees the three primary ways to
use customer experience to trigger word-of-mouth, illustrates mistakes to avoid, and
inspires audiences to put new strategies into practice immediately.

Hug Your Haters
How to Embrace Complaints and Keep Your Customers
Haters aren't your problem...ignoring them is.

If it feels like there are more complaints than ever, and that you're spending more time
and money dealing with negativity and backlash, you're right. But the rise of customer
complaints is actually an enormous opportunity.

In this eye-opening presentation, Jay reveals brand-new, proprietary research into why
and where your customers complain.

Find out why you need to hug your haters and embrace their complaints. Jay will teach
you how to keep these unhappy customers and grow your business.

Youtility
Why Smart Marketing is About Help Not Hype
If you’re wondering how to make your company seem more exciting, you’re asking the
wrong question.

You’re not competing for attention only against other similar products. You’re competing
against your customers’ friends and family and viral videos and cute puppies.

To win attention these days you must ask a different question: “How can we help?”

WE LOOK FORWARD
                                                        TO GETTING TO KNOW YOU.

         VISIT JAYBAER.COM TO:

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                                                                          Get in touch. We’d love to
jaybaer.com | Contact Michelle Joyce, Director of Events (704) 965-2339         hear from you.