Guest Check-In Information
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Guest Check-In Information
WELCOME TO PALMETTO DUNES OCEANFRONT RESORT!
We are delighted that you chose to share your visit with us.
If you have additional questions after reading the information,
please feel free to contact us directly at the resort.
Our number is 800–827–3006.
Thank you for your time and we look forward to seeing you in the near future.
THINGS TO KNOW BEFORE YOU ARRIVE
CHECK-IN LOCATION
The Welcome Center is located at the main entrance of
Palmetto Dunes. As you enter the resort, the Welcome
Center is the first building on the right hand side.
The address is: 4 Queens Folly Road, Hilton Head
Island, SC 29928.
CAR PASSES
CHECK-IN IS AT 4:00 P.M. • Car passes will be issued at guest check-in and are re-
Guests are reminded that vacation rentals are quired to enter the gates of Palmetto Dunes
available for check-in after 4:00 pm. Please be aware that Oceanfront Resort.
during the busy season, an early check in may not be • Must be displayed on your dashboard.
possible.
Upon arrival, you will need to provide a credit card that • A surcharge will be applied to to additional passes re-
will be authorized for $100.00 incidentals. If you plan on quested upon arrival
stocking up on groceries, please make sure to bring a
cooler to keep your food cold until check-in. VILLA AND HOME CONTACT INFORMATION
Reservations & Information . . . . . . . . 843–785–1138
AFTER HOURS CHECK-IN or Toll Free . . . . . . . . . . . . . . . . . . . . . . . . 800–827–3006
If you will be checking in after 8:00 pm your Check-in
Maintenance
packet will be available at the Security Office. 8:00 am – 8:00 pm . . . . . . . . . . . . . . . . . 843–785–9100
8:00 pm – 8:00 am . . . . . . . . . . . . . . . . . 843–686-9717
Housekeeping. . . . . . . . . . . . . . . . . . . . . 843–785–9100
Front Desk . . . . . . . . . . . . . . . . . . . . . . . . 843–785–9100
CHECK OUT
Guest check out is 10:00 AM. Additional fees will be Golf Reservations . . . . . . . . . . . . . . . . . . 843–785–1138
charged for late departure. Resort Security . . . . . . . . . . . . . . . . . . . . 843–785–1120
4 Queens Folly Road, Hilton Head Island, SC 29928 • PalmettoDunes.com • 800–827–3006 Page 2
IMPORTANT INFORMATION REGARDING YOUR VACATION RENTAL
RESORT DIRECTORY POOLS
Each rental unit has a copy of this helpful resource. A • Swimming pools are offered at many complexes.
blue binder, the Resort Directory has current information Please practice safe swimming techniques as
on all activities, contact information and more. there are no lifeguards on duty.
INCLUDED SUPPLIES • If you discover that the pool requires additional
cleaning, please contact the front desk at
• A complimentary “starter supply” of toilet paper, bath 843–785–9100 for assistance.
soap, dishwasher detergent and liquid, paper towels, fa-
cial tissue, shampoo and conditioner is provided in your
vacation rental. AIR CONDITIONERS
• A standard supply of towels and bed linens consisting • Upon arrival, please check the thermostat to ensure it is
of two bath towels, one hand towel and one washcloth set at a comfortable temperature for your group. Allow
per person (not to exceed maximum occupancy) will be 4-5 hours for your vacation rental to cool.
ready for you in your vacation rental. The bed linen sup- • To prevent the air conditioner from freezing, please do
ply consists of the linens that are on the beds. If your not set the thermostats below 70°.
unit has a sleeper sofa, linens will be provided for the
bed. Additional linens can be requested from the Front
Desk. Please call to speak with an agent VALUABLES
for cost and pick up arrangements. The number is As a reminder to protect yourself and your family please
843–785–9100. keep the following in mind regarding the safety of your
• All vacation rentals have a washer and dryer within the valuables:
unit for your use and convenience. • Please lock all doors every time you leave your
• The kitchen is well equipped for most of your vacation rental. You are responsible for the safety
everyday cooking needs. of your valuables.
• Thoroughly check all drawers and closets before
REFRIGERATORS your departure.
• When stocking an empty refrigerator, please allow • Upon returning home, if you discover that you left
24 hrs. for the appliance to cycle and stabilize to items behind in your vacation rental, please contact our
the normal temperature. housekeeping department at 843–785–9102. We will
work with you to return your items. Unclaimed items
• Controls should be set on the middle settings. will be donated to a local charity after 30 days.
• If your freezer is cool, the refrigerator is working.
Over-stocking the refrigerator may cause a loss in
circulation, resulting in poor performance.
4 Queens Folly Road, Hilton Head Island, SC 29928 • PalmettoDunes.com • 800–827–3006 Page 3
THINGS TO KNOW WHILE YOU ENJOY YOUR STAY
KEYS THINGS TO REMEMBER
• All keys must be returned to the front desk on the day Listed below are a few important items to know about
of checkout. the resort during your stay.
• Lost keys result in a $30 charge per each key. • Please help keep the resort beautiful by depositing all
debris in litter receptacles. Place garbage bags in the
• If departing prior to 8 AM, please return keys to the Wel-
service yard or the disposal chute for collection. Please
come Center by placing in the key slot to the left
do not place your garbage by the curb or any second-
of the front door at the Welcome Center.
ary location.
• If a special key or code is required to access the pool,
• Please do not dry towels and bathing suits on railings
you will be issued this information or key when you
or balconies.
check-in at the welcome center.
• Park in designated parking spaces only. Do not park
on vacant lots, on yards, or on the street.
ISLAND CRITTERS
• Do not place signs, balloons, or other lawn ornaments
Your vacation rental is treated for insects on a regular
on the property.
basis. Along with the loveable wildlife we have on
the island, you may encounter others that are not • Boats and personal watercraft may not be stored at
as lovable. Listed below are a few of the most your vacation rental. Marina space must be arranged
common pests: prior to arrival.
• Alligators: Never feed, taunt, or approach an alligator.
They are very quick on their feet.
• Lizards: Most are harmless with the exception
of the red ones.
• Spiders & Snakes: Many species both poisonous
and non-poisonous.
• No See Ums: Looks like a flea —best avoided by
utilizing insect repellant.
• Palmetto Bugs: Looks like a cockroach —harmless
but plentiful.
4 Queens Folly Road, Hilton Head Island, SC 29928 • PalmettoDunes.com • 800–827–3006 Page 4
WHAT YOU NEED TO KNOW BEFORE LEAVING
GARBAGE THANK YOU
Please help us maintain the beauty of the resort by Thank you for allowing Palmetto Dunes Oceanfront
following a few simple steps regarding trash removal. Resort to be a part of your stay. We hope you enjoy your
visit and we look forward to seeing you in the
• All trash must be placed in a trash bag.
near future. If you have any questions or comments,
• You are responsible for placing your trash in the please contact us at 800–827–3006.
respective service yards.
• Some villa complexes have a dumpster on-site.
• Most homes have trash pick-up twice a week, usually
Monday and Wednesday. (Please be aware that there
may be trash remaining in the service yard from the
previous renter until the next pick up day.)
• If the trash dumpster is full, please contact the front
desk at 843–785–9100 for assistance.
ACCIDENTS HAPPEN
We understand that accidents happen even on vacation.
We are here to help you if something should happen.
Below is information regarding the damage waiver fee.
Please let us know if we can provide any more informa-
tion for you either prior to or during your stay.
• When you rent through Palmetto Dunes Oceanfront
Resort, you automatically purchase accidental damage
protection that covers up to $1,000 in damages.
(Damage Waiver Fee.) Damage is covered only if you re-
port it prior to leaving.
• Please inform Palmetto Dunes Oceanfront Resort of any
carpet spills, breakage, damage to linens, etc.
• Repairs or replacements will then be covered under the
program, which helps us keep our vacation rentals in
pristine condition for your future stays.
• Call the Front Desk at 843-785-9100 to report any
accident as soon as they occur.
4 Queens Folly Road, Hilton Head Island, SC 29928 • PalmettoDunes.com • 800–827–3006 Page 5
DIRECTIONS TO WELCOME CENTER
BE AWARE OF SATURDAY TRAFFIC FROM HWY 278 BUSINESS
As you prepare to arrive on Hilton Head Island, please • Guests should turn into Palmetto Dunes Oceanfront Re-
keep in mind that the traffic coming on to the island on sort from Hwy. 278 Business / William Hilton Pkwy and
Saturday afternoons is increased due to universal check- stop at the first building on the right; this is our Wel-
in times. A similar traffic exodus occurs on Saturday come Center and Front Desk.
mornings. Please be patient and plan for delays.
FROM THE HILTON HEAD AIRPORT
FROM THE SAVANNAH / HHI INT’L AIRPORT Approximate travel time from airport: 15 minutes.
Approximate travel time from airport: 55 minutes • Exit the airport and turn left at stop sign onto Beach
• Exit the airport complex and drive north on I-95 into City Road.
South Carolina.
• At traffic light turn left onto Hwy. 278 Business / William
• Proceed to Exit 8/Hwy. 278 East to Hilton Head Hilton Pkwy.
Island. See Interstate 95 directions below.
• Proceed approximately 3 miles. At the intersection in
front of Palmetto Dunes, use the left turn lanes into the
property. The Welcome Center is the first building on
the right.
FROM INTERSTATE 95
Approximate travel time from I-95: 35 minutes.
• Traveling north or south on I-95, proceed to
Exit 8 / Hwy. 278 East.
CHECK-IN LOCATION AND CONTACT INFORMATION
• Follow Hwy. 278 East to Hilton Head Island
(approximately 18 miles). Address: 4 Queens Folly Rd, Hilton Head Island,
• After crossing the bridge onto the island, take Hwy. 278 SC 29928
Business. Palmetto Dunes Oceanfront Resort is located Toll Free: 800–827–3006, Local: 843–785–9100
mid-island and is best reached by Hwy. 278 Business —
not the Cross Island Pkwy.
• The entrance to Palmetto Dunes is about 8 miles from
the bridge. At the intersection in front of Palmetto
Dunes, use the left turn lanes into the resort. The
Welcome Center is the first building on the right.
4 Queens Folly Road, Hilton Head Island, SC 29928 • PalmettoDunes.com • 800–827–3006 Page 6
USEFUL MAPS FOR YOUR VACATION 4 Queens Folly Road, Hilton Head Island, SC 29928 • PalmettoDunes.com • 800–827–3006 Page 7
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