GK/RETAIL OMNIPOS MAXIMUM FLEXIBILITY FOR OPTIMIZED CUSTOMER ENGAGEMENT - EUROCIS
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GK/Retail Maximum flexibility for optimized customer engagement GK/Retail OmniPOS
GK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Seamless, customer-oriented processes
Summary About GK Software AG
–– Consistent customer experience across all –– Support of any desired clients and different –– A leading international developer and vendor
channels through service-oriented solution architecture variants (thin clients, thick clients, of standard software for the retail sector
mobile clients, etc.)
–– Sector-independent, fully internationalized –– Comprehensive suite of solutions for all store
POS solution –– Provision of basic omni-channel scenarios in processes from a single supplier
the product standard
–– Parallel display of multiple organizational units –– Over 219,000 installations globally, in more
through multi-client capable software –– Display of all data streams into the store than 40 countries
through enterprise service bus architecture
–– Use of modern computer centers through –– In productive operation within leading
highly available cluster-capable online solution –– Individual adaptation and incorporation of third- national and international retail chains
party solutions through expansion concept
–– Display of all sales lines and countries in integ-
rated, scalable, standard software –– Implementation of own creativity and flexibility
through short time-to-store
–– Seamless integration of customer clients
through access to central services and data –– Part of the Unified Omnicommerce Platform
of GK Software, SAP and hybris
02 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
A uniform platform for GK/Retail OmniPOS paves the way for your
transition into the future of retail IT. The newly
developed solution represents a paradigm shift
omni-channel retailing away from monolithic software for a single sales
channel to a secure foundation for omni-channel
retailing. The highlights of the solution include
The conventional point of sale (POS) is on the verge of a massive uphe-
multi-client capability, modular services for all
aval. Fundamental changes in interaction with the customer, new pro- channels, centralized, cluster-capable solutions
duct recording methods and the integration of the physical and online and a wide range of functionalities.
business have sounded the death knell for monolithic POS software.
With GK/Retail OmniPOS you can rely on expan-
GK/Retail OmniPOS is the innovative response to these multiple new dable, futureproof architectures, standardized
challenges. This completely new solution eliminates the boundaries data streams across the whole company and
entirely device-independent processes. The
between channels and allows seamless omni-channel processes to en-
solution is part of SAP Store Solutions by GK
gage with and accompany customers optimally at every touchpoint and and can also be deployed under SAP HANA,
in every sales channel. Netweaver and in the enterprise cloud.
03 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Maximum flexibility for optimum customer engagement
A uniform platform for all channels company or sales lines to be operated in parallel time for all enquiring systems. OmniPOS has
OmniPOS is a platform that enables you to make in a database installation, which also means that therefore been optimized specifically for high
functionality available transparently, not only in the solution can be deployed as software-as-a- availability. All central components are accor-
the store but throughout the whole company. service or in the cloud. dingly cluster-capable and scalable depending
The solution offers all the relevant processes on the demand load through the connection
and services required. These can be used Central omni-channel services of additional network nodes. Load balancing is
anywhere and on any device. That means that Modular services for key retail functions are used to distribute the load optimally over the
what used to be mainly store-related functiona- one of the main features of OmniPOS. These network. That also means that modern backup &
lities can be used on a modular basis, consumed include, for example, price calculations, returns, recovery scenarios can be implemented simulta-
as central services or installed locally and hence stock checks, customer information and bonus neously in the computer center.
integrated everywhere. Conversely, all OmniPOS systems. All services can be installed both
modules can directly access and interact with centrally and locally and deployed with or Deployment in the SAP environment
external web services. That avoids the need for without a user interface. These services are OmniPOS is the only solution integrated natively
redundant systems and duplicated data storage available to all systems in the omni-channel with SAP worldwide and operates seamlessly
with all the associated problems. environment – in the store, in the webshop and with retail-related SAP solutions such as HANA,
on customers’ mobile devices – and ensure CAR, SolMan and Netweaver. The solution can
Multi-client capability reduces costs consistent real-time information. also be deployed entirely with other vendors’
With OmniPOS you can centrally display even systems on an optional basis.
the most complex corporate structures effici- High availability and cluster capability
ently and with a small footprint. The multi-client Omni-channel retailing requires the necessary
capable solution enables different areas of the data volumes to be made available at any
04 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Solution variants for every type of device
OmniPOS sets new standards for the point of
sale, as the same solution is available in variants ThinPOS
for the widest range of devices. All scenarios can Terminal
MobilePOS
be presented, from the conventional ThickPOS
through hybrid variants to ThinPOS and mobile
variants, if necessary even in parallel with each
other.
HybridPOS
Hybrid solution for greater security
In the purely online ThinPOS variant, OmniPOS
only requires a simple client that synchronizes in CENTRAL BACKEND
INCL. POS SERVER
real time with the server components hosted at
the head office or in the cloud. In parallel, or as ThickPOS
an alternative, the solution can also be installed
on a local system with the data being accessible
online for double security. That means you can Uninterrupted processes in the store continue without interruption. That also
take advantage of all the benefits of the cloud Through intelligent data caching OmniPOS guarantees location-independent mobile
and at the same time guarantee security for your increases the security and availability of all business processes with reduced installation
business-critical requirements. sensitive information. This takes place entirely and maintenance costs.
automatically in the background. In the event
of a power cut, point-of-sale operations can
05 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Expandability – the OmniPOS five-step expansion concept
The OmniPOS five-step expansion concept directly to the points of sale and activated. No apps can provide the operator with additional
allows rapid adaptation to the widest range of software updates or roll-outs are required. functions or practical applications directly at
requirements. the POS. Examples are customer- and context-
3. Implementation of user interfaces in specific product recommendations, expanded
1. Basic customization through parameters HTML5 product information or the process-oriented
The basic customization of OmniPOS takes place The immediate user environment results from incorporation of third-party systems.
through a system of specialist and technical the adaptation of the structure and design of the
parameters which control most company- graphic user interface. This is based on HTML5 5. Expansion through programming
specific settings and are definable by means of and CSS, which means it is extremely flexible and OmniPOS offers a complete SDK which can be
editors. 3,000 basic parameters and over 10,000 can be adapted easily and rapidly to the needs used to carry out release-ready expansions
expansion parameters can be administered of various types of device. on all levels of the system. Strict development
and distributed centrally. Intelligent inheritance guidelines ensure that customer-specific
mechanisms and configuration templates deliver 4. App enablement adaptations and expansions do not modify the
lasting reductions in customization costs. With app enablement OmniPOS provides a standard product. Documented APIs, a clear
revolutionary expansion concept that enables layer architecture and technologies such as
2. Process modeling external apps to be integrated directly into the inversion of control and dependency injection
The internal workflow of the point of sale is point-of-sale interface. These can communicate prevent modifications in the product core and
described using a domain-specific language with the point of sale and access external web reduce migration costs.
(DSL). This defines the operating processes and services through an API. That means functional
can be adjusted using a graphic editor. The expansions can be carried out very rapidly
generated process descriptions can be sent without interference in the core system. The
06 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Central services for omni-channel SELF-SCANNING 1.614.297
2.541.657
5,305,942
transactions
/sec
PROMOTIONS
& LOYALTY
OmniPOS makes all central functions available as
services which can be used not only by internal
clients but also by external applications. These
services include: SELF-CHECKOUT
–– the Central Pricing Engine to calculate
shopping carts taking into account complex
50,000 CLIENTELLING
TRANSACTIONS/SEC
checkout promotions in real time and the
design of these promotions,
–– process management for cross-store or
cross-channel customer returns, POS
PRICING ENGINE
–– transaction management in a cross-channel MOBILE
transaction pool,
–– integrated handling of all monetary value
information carriers such as vouchers or
customer cards.
2.541.657
1.614.297
3,761,004
/sec
ITEMS WEBSHOP
07 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Services for omni-channel transactions – operational consistency across all channels
Central pricing engine Central returns Central stock checks
The central pricing engine guarantees uniform The central return service takes over the entire OmniPOS is designed as standard to check
prices and consistent use of any number of process management for cross-store or cross- stocks across stores or channels and on
promotional and loyalty campaigns as part of a channel customer returns. Prices and promo- different devices. The corresponding services of
uniform channel concept. The solution has been tions are always recalculated in accordance with SAP Retail are part of the product standard.
designed to carry out a very large number of the rules applying at the time of purchase in the
simultaneous price calculations across multiple corresponding channel. Central customer repository
channels in real time. It can handle almost any Access to central customer information is
possible combination of promotions and can Transaction pool provided as standard through web services.
display the most complex rules. The central transaction pool available across OmniPOS supports all corresponding processes
channels enables the integrated systems to with an integrated customer administration
Central promotions access all transactions. That means information module through which all information is made
Central promotion management allows the on completed, open or abandoned transac- available on the different devices.
implementation of channel-specific or cross- tions is available in real time on any device. It
channel promotions such as online and mobile also allows cross-channel transactions whereby Sales order management
couponing. shopping carts started in one channel can be With OmniPOS the customer orders recorded
completed in another. in the ERP, e-commerce or another system from
Central stored value management various channels can be seamlessly integrated
This central service ensures secure handling of into the in-store sales processes.
cross-channel loyalty systems and the handling
of internal gift card systems.
08 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Wide range of functions as standard
Extensive basic functionality Promotions and loyalty coupons (promotions), transactions and so on
OmniPOS and the associated back-office appli- OmniPOS can handle the display of a very wide can be retrieved and validated in real time.
cations display all conventional processes at the variety of promotions (e.g. coupons, discounts,
point of sale within a broad scope of functions. vouchers, gift cards) and complex loyalty Digital signage
systems (e.g. Payback or Deutschland-Card). The Optionally, OmniPOS can display the receipt on
Internationalization solution also supports mobile promotions and an additional customer screen and in parallel
OmniPOS has been designed entirely for mobile payment as standard. present advertising content.
international use. This covers aspects such as
language, currency, payment formats, time and Reporting Special variants
date as well as EFT connection and tax models. The solution offers extensive reporting. All OmniPOS also supports special variants of
Experience of the use of GK/Retail POS in more standard reports or archives can be adapted the solution, e.g. as a self-checkout, kiosk or
than 40 countries has been incorporated in individually and exported in all available formats. in combination with self-scanning devices. An
OmniPOS. Efficient tools and a report archive are available optimum enhancement, for example, is the
for the production of reports. GK/Retail self-scanning solution for use on
Payment methods special devices or on customers’ smartphones.
GK/Retail POS accepts all commonly used means Real-time data
of payment, such as cash, direct debit, credit and The consistent online integration of all systems
debit cards, foreign currencies, checks, gift cards allows access at all times to all relevant data
and mobile payment. The parameters for each stored in central systems. Points balances
means of payment can be set individually. (loyalty), customer data (CRM), vouchers and
09 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Comprehensive back-office functionalities
OmniPOS has comprehensive back-office Connection to ERP systems Store administration
functionalities to safeguard the day-to- The open interface concept allows connec- The back-office functionalities encompass the
day operation of your stores. These can be tions to any ERP system, such as SAP, Microsoft entire cash cycle in the stores, including daily
maintained locally or centrally depending on the Business Solutions (Navision) or Aldata Gold. closing, an extensive authorization system for
connection of the store concerned. The integration can take place by various personnel administration and working-hours
methods (XML, Flatfile, JCO and many more). recording facilities.
Settlement The solution is fully integrated with SAP and
OmniPOS provides all the required settlement can be connected through both iDOCs and SAP Web services integration
models and a sophisticated safe concept with Netweaver (PI). OmniPOS can be integrated seamlessly into the
integrated safebag functionality. SOA landscape, since all components can be
Automatic updates and deployment provided as web services.
24-hour operation The store manager ensures central configu-
OmniPOS is designed fundamentally for conti- ration and rapid distribution of data to all points
nuous 24-hour operation. The decoupling of of sale. Automatic software updates are also
sales and finance data allows closing during controlled centrally and can be implemented on
day-to-day operations in addition to conven- a time-independent basis.
tional daily closing.
Monitoring
The solution offers extensive reporting, which
can be adapted to the required reporting
processes. Efficient tools and a report archive
are available for the production of reports.
10 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Mobile customer engagement
Seamlessly integrated customer apps Infotainment & mobile couponing Extensive back-office functionalities
The GK Mobile Customer Engagement Platform The Mobile Customer Engagement platform The Mobile Customer Engagement Platform
is the basis for the implementation of innovative enables you to place advertising directly on offers you a back-office environment with which
customer loyalty measures using the devices your customers’ smartphones without printing you can plan, implement and analyze your
in the consumers’ hands. The platform is fully and distribution costs. At the same time, you mobile marketing campaigns.
integrated into OmniPOS and is being used can create additional purchase or visit incen-
successfully by leading retailers. tives with mobile coupons that can be easily Seamlessly integrated solution
redeemed at the points of sale. The modular components of the Mobile
Strengthening the retail brand Customer Engagement Platform can be fully
With the mobile customer engagement platform Mobile payment included integrated into OmniPOS and enable you to
you can offer your customers your own apps, With OmniPOS and the Mobile Customer implement an integrated customer loyalty
allowing them to take part in direct one-to-one Engagement Platform you can rely on a proven solution from a single source.
communication. You can also integrate compo- mobile payment system to complete the mobile
nents of the solution into your existing apps, for customer journey fully and securely.
example to offer mobile couponing or mobile
payment without high expenditure. Integration of your loyalty system
You can use your app as an unlimited mobile
customer card system. Whether as an in-house
solution or as a general loyalty system, the
Mobile Customer Engagement Platform is able
to display any customer card fully on your
shoppers’ smartphones.
11 / 14 Start DisclaimerGK/Retail QUICK FACTS OVERVIEW SOLUTION BENEFITS
Your benefits
with GK/Retail OmniPOS
Business benefits
01 100 percent independence from operating 05 Only POS solution fully integrated into 09 Fully integrated mobile POS, self-checkout
systems and hardware SAP that uses the same technology stack and POS on Scale as options
(Netweaver, HANA, Car, SolMan)
02 Can be integrated cost-efficiently into any IT 10 Integrated mobile couponing and mobile
landscape by means of open standards 06 Easy deployment in businesses of different marketing
sizes due to unlimited scalability
03 Completely internationalized solution 11 Meets the requirements of MasterCard and
07 Release-ready solution with high functional Visa (PCI-DA)
04 Scalable for international deployment in very
coverage already in the standard version
large branch networks 12 Part of the most comprehensive suite of
08 Supports touch, keyboard/monitor and solutions for the entire store – everything
two-line displays as well as various hardware from a single source
configurations
12 / 14 Start DisclaimerGK SOFTWARE AG Office Switzerland Office Russia GK SOFTWARE USA, Inc. GK Software Africa (PTY) Ltd. Waldstraße 7 Überlandstraße 105 ul. Marshala Rybalko 9121 Anson Way Twickenham Building 08261 Schöneck 8600 Dübendorf Building 2, 6th floor, room 1 Suite 150 The Campus Germany Switzerland Moscow 123060 Raleigh, NC 27615 57 Sloane Street cnr Main P +49 37464 84 - 0 Russia USA Bryanston, South Africa F +49 37464 84 - 15 P +7 495 640 39 94 P +1 984-255-7995 Tel.: +27 11 575 0400 info@gk-software.com www.gk-software.com
GK/Retail © 2017 GK Software AG or a GK Software affiliate company. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of GK Software AG. The information contained herein may be changed without prior notice. Some software products marketed by GK Software AG and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by GK Software AG and its affiliated companies (“GK Software Group”) for informational purposes only, without representation or warranty of any kind, and GK Software Group shall not be liable for errors or omissions with respect to the materials. The only warranties for GK Software Group products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. GK Software and other GK Software products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of GK Software AG in Germany and other countries. 14 / 14 Start
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