Furniture quality pass - GUARANTEE CERTIFICATE INSTRUCTIONS FOR CARE AND USE - VERSION 2018 | 2019 - Musterring
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Important – please read! Important part of contract of purchase no.
Furniture quality pass
GUARANTEE CERTIFICATE · INSTRUCTIONS FOR CARE AND USE
STED
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UALI
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VERSION 2018 | 2019
Dear Customer,
Contents
Musterring guarantee
Congratulations! We are delighted that you have opted for ¢ Musterring guarantee 4–9
a quality product by Musterring. Explanations, definitions, conditions, exceptions,
general important information
Musterring furniture derives its quality from progressive
¢ Upholstered furniture, seating furniture and mattresses 10 – 23
and environmentally friendly production methods and Product characteristics, instructions for care and use
materials.
Upholstered furniture, seating
furniture and mattresses
The functions and materials of our models are tested by ¢ Dining, living and bedroom furniture 24 – 31
Product characteristics, instructions for care and use
authorised test institutes in accordance with the DIN and
RAL product guidelines of the Deutsche Gütegemeinschaft
Möbel e.V. They meet the stringent requirements of ¢ Kitchen, bathroom and knock-down furniture, 32 – 35
German and EU directives. rugs and carpets
Product characteristics, instructions for care and use
Observing these important “Instructions for use, care and
maintenance” before and after your purchase, and using
¢ Musterring quality 36 – 38
bedroom furniture
Dining, living and
Quality management, contact
the items appropriately, will ensure that you can enjoy our
products for many years. In the event of a warranty claim, Sources
please contact your furniture retailer who will have given Replacement fittings, services, recommended reading
you this furniture pass and your contract of purchase on
conclusion of the contract. Care products
Your Musterring Team
Kitchen, bathroom and
knock-down furniture,
rugs and carpets
Musterring quality, sources,
care products
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Musterring guarantee
IMPORTANT INFORMATION
Musterring guarantee
All specialist retailers are obliged to provide Guarantee conditions The guarantee does not cover: Guarantee claims
our terms of guarantee. Please keep all this The guarantee will be covered by rectification or subsequent ¢ Upholstered furniture covers and consumables Guarantee claims are to be submitted to the retail partner on
delivery at the guarantor’s choice, and neither inhibited or inter- (e.g. rechargeable batteries, batteries, bulbs, gas pressure presentation of the contract of purchase in writing and without
information in a safe place, as it is a part of your
rupted by services; in other words, the guarantee will end 5 years springs, chair glides etc.) delay. A precise description of the problem with full and detailed
contract of purchase. after the date of delivery. ¢ Normal signs of wear that are the result of natural use photos (from 2 – 3 m or 0.7 m) are helpful for the assessment.
¢ Inappropriate assemblies or services provided by unauthorised
As the initial purchaser of our brand products, licensed Musterring The appropriate storage, transportation, assembly, connection persons The entitlement to a guarantee performance exists after clarifica-
retail partners will give you 5 years’ guarantee. Musterring guar- and instruction by authorised specialists and the observation of ¢ Unusual, e.g. commercial use outside the private living area tion of responsibility and liability only for the item in question, and
antees that in accordance with the assessment criteria for indus- this product information are essential terms of the guarantee. The ¢ Inappropriate use of heat, moisture, liquids and care products not for the entire delivery. Justified faults will usually be rectified
trially manufactured furniture, the products are free from material guarantee does not include 5 years new condition, nor does it ¢ Damage caused by sharp, pointed, hot or damp objects through the retail partner.
and manufacturing defects. The warranty applies only to new include an availability guarantee since it is customary in the indus- ¢ Environmental influences such as extreme dryness, moisture,
items and consumers as per section 13 of the German Civil Code try for reorders or changes only to be guaranteed until the model light, temperature Unjustified requests for the rectification of faults are a contraven-
(BGB), is not transferable, and includes the law of the spatial area or design is discontinued. ¢ Deliberate destruction, misuse, overuse or accidental damage tion of the agreement and require compensation (sec. 439 I BGB
of applicability on conclusion of the contract of purchase. ¢ Damage and contamination by pets, sources of heat, weather – German Civil Code) if the purchaser has recognised or negligibly
We reserve the right to make product changes and quality ¢ Contamination such as perspiration, skin or hair care products fails to recognise by not observing important product information
The warranty declaration includes the statutory guarantee of two improvements in view of technological progress or to maintain ¢ Discoloration from medical constituents (toxic reaction) that there is no fault on the object of the purchase, and the sus-
years, and does not limit the rights conferred on the seller by the availability for delivery (shape / colour / function etc.), and to cor- ¢ Any changes resulting from products containing acids, sol- pected fault is the purchaser’s own responsibility.
contract of purchase. Regardless of this warranty, purchaser have rect erroneous information in the catalogue. vents or alcohol
the rights as per section 437 of the German Civil Code if the ¢ Unsuitable cleaning or repairs or attempts at retouching
Please always contact your contractual
goods were not free from defects on the transfer of risk. ¢ Damage caused by the absorption of standing moisture or by
not removing condensation partner in the first instance.
Third-party goods such as electronic components, fitted sinks and ¢ Typical product characteristics that do not constitute flaws
mixer taps etc. are covered by the respective manufacturer’s war- ¢ Maintenance tasks or changes to the object of the contract
ranties or guarantees.
Damage caused by third-party products such as
steam cleaners, hot-water bottles, incorrect impreg-
nating and care products, discolouration from jeans
or other non-colourfast textiles, Velcro on leisure
Dampfreiniger nicht für
Möbel verwenden
clothing and other substances from stuck-on substances contain-
5
years‘
TE
STED
ing sugar, acids, softeners, bleaches or solvents are not covered wa r r a n t y UA I T
Q
Y
according to quality L
by the guarantee. passport
Display products are also excluded from the guarantee, since the
fact that they have been used and displayed means they are no
longer in an as-new condition. The statutory guarantee of 2 years
applies, as does the recommendation to record any signs of use
on transfer of risk. Reorders and changes can generally only be
guaranteed until the model or version becomes obsolete. Addi-
tional services in association with planning and installation are not
covered by the guarantee.
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General
IMPORTANT INFORMATION
Musterring guarantee
To ensure that you are able to enjoy your ¢ Calculating requirements: measuring, setting up and ¢ Load-bearing ability
alignment Upholstered and seating furniture is based on the
furniture for many years to come, we would also Please clarify the product requests and features when calculating following load-bearing abilities as guide values: Arm-
like to provide you with detailed information on requirements, as unrealistic purchasing expectations, value per- chairs and chairs max. 130 kg, 2-seaters max. 200
ceptions or availabilities are not the manufacturer’s responsibility. kg (2 x 100 kg), 3-seaters max. 240 kg (3 x 80 kg).
Belastungswerte des
the manufacturer’s specifications and the typical
Herstellers beachten
For very overweight or very tall people we recommend upholstery
features of this kind of product. They include Structural conditions and obstacles (including access, and mattresses in special seat depths, widths, heights or hard-
normal and natural changes in handling from entrance, door, staircase, elevator and floor widths) nesses, since permanent overloads can result in premature wear
must be provided in advance in order to ensure that or damage.
daily use, the light, sun, room climate and so the order is processed correctly. Structural conditions,
Maßangaben in den Preis-
und Typenlisten beachten
on, and important instructions for cleaning and required load figures and safety information must all be taken The load-bearing ability of wall elements, insert or wall shelves
into account in the planning. made of wood, glass, metal and so on varies tremendously, and
care.
depends on the spaces between the supports, load distribution
Measuring when planning and alignment on delivery etc. Any more or less perceptible deflection resulting from use
are some of the main considerations when buying within the tolerances of DIN EN 16122 is acceptable.
furniture. Floors, walls and ceilings are rarely straight
¢ Appropriate use
Genaues Ausrichten mit der
or level, so any unevenness needs to be taken into
Wasserwaage erforderlich
account when setting up furniture. The high level of product Make sure that your furniture is only used in the general private
appeal and functional benefit is permanently guaranteed only by living area; it is not suitable for commercial or outdoor use.
the precise vertical and horizontal alignment and adaptation of
the installation to the structural conditions and precise setting of ¢ Electrostatic charge
the fittings. All furniture must be aligned properly and not posi- Furniture fabrics and other predominantly synthetic
tioned too near to sources of heat or light. Individual elements materials possess a natural conductivity, and can only
(with a tilt moment) and heavy wardrobes with sliding doors are absorb a limited amount of moisture. Electrostatic
to be connected to the building wall for safety reasons (anti-tilt charge is associated primarily with the air in a room
Statische Aufladung der
Bezüge möglich
devices). being too dry, especially in winter, and in combination with syn-
thetic materials, e.g. carpeting, textiles, textile upholstery covers,
TED
Please ensure that the furniture, appliance and building technol- cushions, throws etc. In such cases, the requirements for the ideal
S
ogy are suitable for combining, and clarify any structural modifica- room climate must be met. To do so, increase the humidity in
tions (aerial, electricity, water, gas) with your electrical or sanitary the room and spray the cover with distilled water from a pump
E
specialist. Our lists of prices and types and installation instructions dispenser or wipe over the cover with a damp cloth. Thoroughly
are available online (www.musterring.com). Planning information moistening the carpeting is also an excellent fast remedy. The
on furniture, appliance and building connection technology can company LeTec (see Sources) offers an anti-static spray, which is
be downloaded from Infocenter / quality / electrical installation. also a good temporary measure.
T
Before planning wall attachments, please check ¢ Floors and furniture
the anchorages since the enclosed anchor systems In order to protect your floors and furniture, make
are only intended for building walls with a suitable sure when buying upholstered furniture, tables and
load-bearing capacity (concrete and solid brickwork), chairs that the plinth legs or glides are suitable for
Befestigungsdübel sind nur
für Festmauerwerk geeignet
and in the event of variations (plasterboard, hollow bricks, uneven the floor covering where they are to be positioned,
Möbelfüsse/-gleiter sind den
Fußböden anzupassen
wall surfaces etc.) other options appropriate to the load need to or else that suitable protectors (standard felt, synthetic, rubber
be obtained. covers) are used. NOTE: ensure that no liquids are left in the area
Q
beneath your furniture when performing normal domestic clean-
Y
Processing the order at the works requires an average ing tasks.
UALI
of 30 – 60 working days. The delivery week will be
confirmed to Retail Logistics. Preparatory services to
T
assess suitability, e.g. building connections, must be
Lieferung und Montage nur
durch Fachpersonal
completed before delivery and the site of installation be freely
accessible and ready for use.
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IMPORTANT
Musterring guarantee
¢ Appliances and connection technology ¢ New builds ¢ Dry air is harmful to humans and materials
The requirements for furniture, appliance and build- Newly built houses and apartments are often still Not only is moisture harmful, but so is air that is too
ing connection technology are contained in the plan- quite damp. Good furniture can usually cope with dry as the result of overheating. Furniture should
ning documents and the instructions for assembly this provided you place it at least 10 mm away from never be positioned too close to stoves, fireplaces
and user instructions. the wall to enable air to circulate. Regular ventilation or other forms of heating; at a room temperature of
Gebäudeanschlüsse sind Neu-/Umbauten sind vor der Mindestabstand zu
bauseitige Vorleistungen Lieferung abzuschließen Heizquellen beachten
of the rooms will encourage any remaining moisture to disperse up to 23°C there is no reason to fear damage. Humidifiers are
¢ Smell more quickly. If you have chosen wall panelling or made-to- recommended in centrally heated rooms – for the benefit of the
It is generally known that new products have a certain measure fitted wall units, we advise you to wait a little while, occupants as well as of the furniture. The ideal room climate is
smell; depending on the material and composition, as extremely short installation and occupation times can result in of particular importance to solid wood furniture. It is therefore
it may take some weeks or even months for this to “moisture damage”. Our furnishing consultants are experts in this advisable to have a thermometer and a hygrometer in the room.
Neumöbelgeruch ist
fade. The intensity of the smell of a particular material
material- und warentypisch
problem and will be able to give you the right advice.
disperses with use; it is influenced by other conditions such as the
room climate, season, fluctuations in temperature, ventilation, ¢ Room climate ¢ Unique – leather, stone, wood
level and duration of use, individual sensitivity etc., and is con- Medicine and science recommend a year-round aver- Any item of furniture that is made from natural mate-
sidered irrelevant (Stiftung Warentest). Certain natural products age room temperature of 18 – 21°C, and a relative rials is unique, a one-off. Because of the properties
such as leather, solid wood and so on always retain a particular humidity of 45 – 55%. This is of general importance specific to each material, it is impossible to predict or
smell that is typical of that product. The German Furniture Quality to our health, and in particular for allergy-sufferers guarantee absolute consistency in colour and structure.
Empfohlenes Raumklima Unikate = Einzelstücke in
Ø 45-55% Luftfeuchte Farbe- und Struktur
Association (Deutsche Gütegemeinschaft Möbel e.V.) has drawn and asthmatics. If the conditions vary from the ideal for longer
up a series of quality and test conditions for furniture and award periods of time, solid woods and other natural products will also ¢ Maintenance
criteria for emissions labels that ensure that furniture does not respond by changing (in particular with regard to humidity, dry air We recommend that, as with your car, your furniture also be
present any risks or dangers for health or the environment. and static charge). inspected (serviced) at regular intervals. In the event of any
changes resulting from usage in the installation, upholstery or set-
¢ Effects of light tings of the fittings, the consumer has a duty of care to observe
The inherent power of the sun affects and changes all the “Instructions for installation, use and care”.
materials. Protect your valuable furniture against the
effects of extreme light from the very first day. Strong
artificial light, and sunlight in particular, will change
Sonne und Kunstlicht
verändern jedes Material
surfaces. This type of “sunburn” can bleach the affected areas of
cover materials and real wood furniture after just a few weeks,
turning them lighter or darker depending on the material. Abso-
lute lightfastness does not exist, and so we advise taking particu-
lar care in light south-facing rooms with lots of glass. Curtains or
blinds should be closed when these rooms are in direct sunlight.
¢ Humidity
Wood is a natural material that is constantly absorbing
and giving off moisture (shrinkage to RAL) depending
on the moisture content of the local environment.
Furniture should therefore not be exposed to too
Stehende Feuchtigkeit
immer sofort entfernen
extreme humidity (e.g. during the heating period) , either too high
or too low. Otherwise the wood will begin to work, to distort, and
develop open adhesion joints or cracks. The right room climate
is also of importance to furniture, although temporary variations
from the recommended figures will not harm it.
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Upholstery
SEATING FURNITURE AND MATTRESSES
A–Z
General typical product characteristics, ¢ Discoloration / leaching, non-colourfast textiles ¢ Functional and adjustable furniture
Discoloration and / or leaching can occur on light fab- According to Stiftung Warentest, seating furniture
important instructions for use, cleaning and ric or leather covers when used by someone wearing with functions and recliners is always “furniture that
care from A to Z non-colourfast textiles such as dark denim fabrics. If a compromises”; in other words, a sofa bed is not a
Nicht farbechte Textilien
denim fabric continues to leave traces of colour after true substitute for a proper bed. Recliners or TV arm-
Funktionsmöbel - bei Fehl-
färben ab anwendung Quetschgefahr
several washes, then this is a fault in the clothing material and has chairs, sofas with fold-down armrests or height-adjustable head
General typical product characteristics: nothing to do with the quality of the furniture fabric. rolls always require a certain amount of leeway and fittings with
Irrespective of the material used, the complicated adjustment mechanisms. For this technology to work
¢ Measuring, positioning and alignment well in the long term, the items need to be handled and used with
Upholstered furniture, seating
construction, manufacture and price, three main (see “General important information”) the greatest care. On adjustable sofas and divans, the extending
furniture and mattresses
product characteristics need to be taken into parts should ideally be held and operated in the middle, or oth-
¢ Load-bearing ability erwise on the left and right simultaneously. This will prevent the
account when assessing the quality of furniture,
Ask your furnishing consultant for the load-bearing values. The fittings from being distorted or damaged as the result of being
as the changes that occur over time as the result load-bearing ability of armrests, functional parts, leg rests etc. is operated only on one side. Folding-out footrests on lounge chairs
of normal, natural use cannot be accepted as generally limited, usually between around 20 and a maximum of and adjustable fold-down armrests and / or headrests must not
30 kg. Thus they are most definitely not suitable for resting one’s be used for sitting on. These items can usually support loads of
faults or flaws. full weight on. between 20 and a maximum of 30 kg. Minor changes in dimen-
sions resulting from the thickness of the cover materials are
¢ Appropriate use unavoidable.
¢ Typical characteristic:
(see “General important information”)
Results from special material characteristics (e.g. ¢ Lustre from use
natural features on real wood or leather). ¢ Electrostatic charge and “sitting imprints” can occur on velvety fabrics such as velour,
(see “General important information”) flat weaves and possibly microfibre even after the first intensive
use. This is because the pile is flattened when used, and a differ-
¢ Design-based characteristic: ¢ Creasing ent optical “impression” can be seen depending on how the light
(see “Creasing”) falls. This is not a fault in the quality, but a typical material char-
Visual appearance of a design (e.g. designed to acteristic of this type of item. The optical change will not affect
have a very loose, loose or tight appearance). ¢ Colour variations the use, function or lifetime of the item in any way, and is not a
Minor colour variations are possible between those of samples material defect.
presented when purchasing and those of the actual delivery. This
¢ Usage characteristic: applies in particular for natural fibres and leather. For technical ¢ Value benefits
Changes that are the result of natural use and reasons, we are unable to guarantee that colours will be abso- Elegance, brand, beauty, fashion
lutely the same. For reorders in particular, we advise clarification
are not in any way due to the manufacture in each individual case by sample. ¢ Benefits of use
or quality (e.g. when an item of upholstered Resistant to wear and use, lifetime
¢ Colour migration
furniture is a “favourite chair”).
On light fabric or leather covers, the combination with dark or ¢ Smell
intensive colours, and especially dark red, blue and black etc., may (see “General important information”)
cause the colour to migrate (also known as bleeding or colour
migration). The clothing industry is also aware of this phenome-
non. On velour leather or microfibres this may take the form of
slight abrasive dust residue. The best solution is gentle vacuum
cleaning or to wipe the item with a damp cloth (textiles may be
washed).
| 10 11 |
Upholstery
SEATING FURNITURE AND MATTRESSES
A–Z
¢ Loose upholstery ¢ Humidity ¢ Different seat hardnesses
The “loose upholstery” that we prefer (as opposed (see “General important information”) These are normal, natural changes resulting from use, and in no
to the tight upholstery on period furniture) is distin- way indicate an impairment of the product quality. The seating
guished by its ability to adapt in shape. Seat imprints ¢ Pilling comfort of the individual elements in an upholstered suite can
Small knots, or bobbles, such as the ones seen on woollen gar- vary because it is often not possible, for reasons of structure and
Polsterbezüge regelmäßig
glätten
resulting from use or creases desired for design rea-
sons are the result of the soft, loose upholstery construction. ments, will form on some cover fabrics, especially flat woven and design, to give each individual element the same base suspension
An undulating surface of the seat, back and armrests does not mixed fibres, once they have started being used. They are loose (e.g. various geometric shapes such as corner and adjustable ele-
constitute a quality defect; rather it is due to the specific model, particles of the yarns used in manufacture, usually mixed with ments, add-on stools, end elements etc.). It is also possible that
and is a deliberate choice to ensure maximum seating comfort. To clothing fuzz. Pilling often occurs after just short periods of use. the impression of different seat hardnesses is given even though
Upholstered furniture, seating
smooth the surfaces after use, the seat and back cushions can be A special little device, a little like a razor, is available for removing the upholstery is all the same. (For technical reasons, the bulk
furniture and mattresses
smoothed by brushing them outwards with your hand, patting or it. These razors remove the pilling without damaging the fabric. density of foam may have tolerances of plus / minus 15%.)
shaking them, depending on the item. Pilling, and the removal thereof, does not affect the durability or
lifetime of the material. ¢ Tight upholstery
Some of the suites in our collection are fitted with Period furniture, chairs and benches usually have tight upholstery.
high-quality chamber cushions (especially loose man- ¢ Planning and free home delivery The cover fabric has to be folded at the corners for technical rea-
ufacture) that are notable for their very soft surfaces, The correct specification of materials and the meas- sons. These folds will vary in size depending on the elasticity and
Polsterbezüge regelmäßig
aufklopfen
and already have marked creasing when new, based uring (including access, door, stairway and corridor thickness of the cover material, but this is not an indicator of poor
on the design, model and construction. The filling used for these widths, elevator, floor number etc.) are all required quality.
chamber cushions may be made of flocked fabric fibres, down or for the delivery and installation to be completed
Stellflächen müssen eben
und frei zugänglich sein
foam rods, depending on the furniture design. Marks from the smoothly.The installation site must be freely accessible with no ¢ Tolerances
chambers, quilting and / or filler materials is a characteristic of the barriers and ready for use. For technical reasons, it is not possible to avoid tolerances in the
material and model. In order to prevent the filler material from industrial mass production of furniture. If the variation (tolerance)
gathering and the resulting development of depressions, the seat ¢ Rubfastness in colour, structure and dimensions is within national and inter-
and back cushions should be shaken or beaten regularly after use. This is the resistance of the colours of upholstery fabric to rub- national standards and insignificant in extent, this is not a flaw.
bing or staining when they come into contact with other dry or
moist textiles. Generally, lighter colours are more resistant to rub- ¢ Creasing
bing than darker ones. Microfibres in intensive colours may show As a “favourite seat” becomes worn in, or “sat on”,
residual fibres that will stick to clothing textiles and initially look the seat hardness will change unevenly. It will become
like discoloration. In fact, though, this is due to abrasive dust res- softer, depending on the type and duration of use.
idues, and they usually wash out with normal laundering in the This is a normal process that all upholstery undergoes.
Legerer Polsteraufbau neigt
zur Wellenbildung
washing machine. Always use distilled water and neutral soap It is important to change seating positions from time to time to
to clean the cover, and rub carefully over a large area from seam achieve even seat hardnesses. Otherwise one-sided seat depres-
to seam applying gentle pressure and using a soft, white, clean sions and creases (“favourite chair”) will occur. Rule of thumb:
cloth. Never rub continually in the same place (this could remove The thinner the cover material and the greater the upholstered
Very loose in new condition Very loose in used condition some of the colour and leave marks). Please do not use microfibre area, the more likely the seat is to develop creases and depres-
cloths or steam cleaning devices. Note: Please always check sions. This development is further enhanced by the fact that body
the manufacturer’s instructions on the product first! heat, body moisture and weight will cause fabric and leather to
¢ Lightfastness stretch, to a greater or lesser extent, which also encourages the
Lightfastness is a term that describes a fabric’s resist- ¢ Seating comfort development of “waves”. The optical change will not affect the
ance to the effects of light (especially sunlight, day- Before you decide to buy, take plenty of time to try various use, function or lifetime of the item in any way, and is not a mate-
light, UV lamps and halogen light). Man-made fibres options. Body-appropriate seating comfort achieved with individ- rial defect.
and dark colours have better lightfastness than nat- ual seat widths, heights, depths, tilts and angles is important for
Sonne und Kunstlicht
verändern jedes Material
ural fibres and pale, bright colours. It is impossible to prevent your customer satisfaction. Depending on the particular model,
upholstery fabrics from fading when exposed to light. The power the seat hardness can be ordered in Standard or optionally Soft,
of the sun changes all materials! Special precautions should Medium or Firm. Subsequent adjustment to requirements and
therefore be taken in light south-facing rooms with lots of glass. product changes at the request of the customer are only possible
Especially when the sun is shining, curtains or blinds should be as a paid service.
drawn or closed, as otherwise leather, fabrics etc. will soon fade
in the places that are exposed to it – even after just a few weeks.
| 12 13 |
Upholstery
SEATING FURNITURE AND MATTRESSES
Care
Important cleaning and care instructions ¢ Furniture fabrics and characteristics The “Stiftung Warentest” consumer goods organisation ¢ Imitation leather
The price of a fabric is not necessarily an indicator of its resistance describes the characteristics of the various types of fabrics … is an easy-care, long-lasting alternative to leather. Cleaning and
for cover materials and durability, but it may express other quality criteria, such as the in its book “Möbel kaufen” (“Buying furniture”), 2014 edi- caring for imitation leather is easy but, as with all surfaces that
exclusivity and elegance of the materials used (silk), the sophisti- tion, as follows: are in constant contact with the body, hygiene and cleanliness are
Furniture care and maintenance is not that different cation of the printing or weaving process, a high aesthetic value, important. It is quite wrong to think that it is a synthetic material
from the care we show our bodies. Regular care and or extreme fineness and delicacy. ¢ Flat woven fabrics that can cope with anything. Imitation leather is elastic, warm
maintenance removes the dirt that is caused through Advantages: excellent appearance, because it is possible to com- and textured, and may be damaged by solvent-based, alkaline
daily use (house dust, crumbs, fluff etc.). Vacuum Upholstered furniture is used for an average of four hours a day. bine any kind of yarn and any colour perfectly. or abrasive detergents. Hard surface cleaners (floor cleaners, syn-
Pflegeanweisungen zum
Werterhalt beachten
cleaning regularly (low suction) using a normal domestic vacuum If we calculate the hours over the course of a year on the basis of Disadvantages: not as long-lasting as velour. The quality of flat thetics cleaners etc.) seem to clean well at first, but over time will
Upholstered furniture, seating
cleaner with an upholstery brush (always use a nozzle with soft a 6-day week, then this results in an amazing 1248 hours. Over woven fabrics can vary dramatically. Pilling may occur. damage imitation leather. If perspiration, body creams and lotions
furniture and mattresses
bristles on velour and flat weaves and work in the direction of the the period of our 5 years´ guarantee, the expected period of use and grease are not removed, the surface may also be damaged.
pile), and finish by brushing with a soft brush (e.g. clothes brush). is 6240 hours. During this time, upholstered furniture has to put ¢ Woven velour Coloured cushions, covers or clothing might also bleed (colour
Wipe over the covers with a damp chamois leather from time to up with high weight loads and abrasive movements as well as Advantages: can be extremely long-lasting; synthetic versions migration). This kind of discoloration must be removed immedi-
time. Moisture will keep the fibres elastic, which has a positive other influences such as light, warmth, dust etc., ideally with no are very hard-wearing. ately. Too high loads (localised stretching) can also damage the
effect on their durability. Cover fabrics should also be cleaned impairment of its suitability for purpose and use. The quality of Disadvantages: limited range of patterns, “sitting imprints” may imitation leather.
and impregnated every 3 to 6 months with Musterring’s TEXTILE the materials and intensity of use, and other influences such as occur (shiny areas). Shimmer / light-dark effect.
& MICROFIBRE CARE SET. Regular cleaning helps to maintain tobacco smoke, perspiration and other bodily secretions, as well We recommend using a mild hand soap (neutral soap) lathered
the cover and extends its lifetime. The same applies for imitation as your care regime will largely decide how long you will be able ¢ Flocked velour / flocked fabrics up on a sponge for the regular cleaning of heavily used areas.
leather. The combination of cleaning and then sealing with helps to enjoy your furniture. Advantages: highly durable, easy-care, soft and warm, Then dry gently with a dry hand towel; never rub the area. What
the cover to stay clean for longer and protects it against discolour- inexpensive. is important: remove stains or discoloration IMMEDIATELY with a
ation from jeans or ot her dark garment textiles. People who wear jeans at home must know that coarse denim Disadvantages: sensitive to all kinds of solvents, develops sitting soft brush and mild soap suds, and absorb with a dry hand towel.
fabrics and their thick seams are sworn enemies to the finely imprints, scratches easily. Never grease, oil or cream imitation leather, and never use any
It is best to remove stains and marks as soon as they occur. It is woven covers of upholstered furniture (and car seats) and colour bodycare or leathercare products. The protective function of the
important to dab up spilt liquids with absorbent kitchen paper or them, as do non-colourfast textiles. Pets with sharp claws should ¢ Whirl fleece / microfibers flexible surface of imitation leather may be damaged by rough
a cloth – do not rub! – quickly so they do not have a chance to be kept off upholstered furniture. Advantages: elegant suede leather effect, soft to the touch, fabrics, fastenings or sharp edges. Once or twice a year, this pro-
penetrate the fabric. Many of the fabrics in our collections have a robust, easy-care. tection against wear and dirt should be renewed with Muster-
stain protective finish, which means that liquids do not immedi- Disadvantages: may develop shiny or darker, rougher areas after ring’s “IMITATION LEATHER CARE SET”.
ately penetrate the fabric and can be mopped up with an absor- long use.
bent cloth or paper.
Do not use microfibre cloths or steam cleaning
devices! NOTE: never rub the area of a stain repeat-
edly; always check the manufacturer’s instructions
Dampfreiniger nicht für
Möbel verwenden
on the product, and then impregnate the cleaned
surfaces.
| 14 15 |
Upholstery
SEATING FURNITURE AND MATTRESSES
Care
Fabrics: Cleaning and care Leathers and their characteristics
Some of the very high quality materials in our fabric Leather covers not only guarantee durability, but they also repre-
collections have their own care instructions, which sent beauty and elegance.
must be observed. Please keep these instructions in Quality is a very important aspect when buying leather, as high
Pflegeanweisungen zum
a safe place together with this furniture pass and the
Werterhalt beachten
quality types of leather are soft, supple and actively “breathe”.
contract of purchase. As general rule, you can clean any fabric High quality leather is dyed using a process that allows the dye
covers with the Musterring TEXTILE & MICROFIBRE CARE SET. The to envelop every single fibre without disguising its natural char-
textile cleaner is sprayed onto a squeezed sponge, which is then acteristics. Five to seven hides are used for an upholstered suite.
Upholstered furniture, seating
Veins Brand marks
used to clean the cover carefully and working in large areas. Since the animals will have lived under different conditions, no
furniture and mattresses
two hides are the same. This results in variations in structure and
You can also spray dry shampoo onto a squeezed sponge and colour, in their natural appearance and growth characteristics.
carefully wipe over the cover, working in large areas. If you clean These signs of life do not detract from value or durability of the
velour in this way, finish by brushing the surface with a soft brush, item, but make every single one unique.
working in the direction of the pile. For fabrics that are labelled
“washable”, observe the following. Only use liquid detergents for The “Stiftung Warentest” consumer goods organisation
delicates (pH neutral, unperfumed, no oil-based ingredients) or describes the characteristics of the various types of leather
liquid neutral soap with no bleaches or whiteners. Cushion covers in its book “Möbel kaufen” (Buying furniture), 2014 edition,
should be turned inside out and the zip closed before washing. as follows: Hedge scratches and
Pitchfork marks currycomb tears
Loosen any stains first with a mild stain remover. Do not spin. Do
not tumble dry. It is helpful to replace the cushion covers before ¢ Aniline leathers
they are completely dry. Covers with a proportion of cotton may are leathers that have been solid-dyed in a bath with aniline dyes.
shrink by 2 – 3% even if they are pre-washed. This means they These are open-pored smooth leathers without a pigmentation
stretch more easily if they are put back on the cushions while still layer (layer of colour), or at the most with a light seal on the top,
slightly damp. Any stains that cannot be removed should be dealt that still show all the natural features of the skin and are generally
with by a cleaning specialist. In general, most furniture fabrics considered very expensive, very valuable leathers. The lack of pig-
can be chemically cleaned by authorised cleaning companies, but mentation gives aniline leathers the soft, warm feel and transpar-
always check the manufacturer’s recommendations first. ent appearance with all the natural characteristics of the leather
such as variations in colour and structure, moles, tick bites, scars,
WARNING: Ensure adequate ventilation when using flammable hedge tears, skin folds and scrapes etc. With this leather cate- Fat wrinkles Tick bites
substances. No naked flames. Solvents such as white spirit, ethyl gory, closed overgrown natural characteristics may be processed,
alcohol and standard commercial stain removers cannot be used with the result that every item of furniture is unique, and colours
on microfibre. and structure will differ from samples. Aniline leather is prone to
bleaching, and will develop a patina with use.
We recommend cleaning and caring with Musterring’s “LEATHER
CARE SET NATURAL” and treating this leather with the aniline
cream directly after delivery. It should then be cleaned and treated
with the Leather Care Set Natural every 3 months. For daily clean-
Variations in colour
ing, it is sufficient to dust the leather occasionally with a feather and structure Horn rakes
duster or dry duster. Absorb fresh stains by squeezing them with
a terry towel or dry dishcloth between the fingers. Do not rub!
Any residues may be additionally cleaned with a slightly damp
terry towel. Not too wet so as to avoid water stains, and do not
rub too hard. Dry the damp area with cold air from a hair drier
to prevent water stains. Lighten any remaining dark areas with a
leather sanding pad and treat with the aniline cream. Always try
in a small inconspicuous area first.
| 16 17 |
Upholstery
SEATING FURNITURE AND MATTRESSES
Care
Note: There is also a pure aniline leather among the aniline leath- ¢ Suede leathers ¢ Semi-aniline leathers
ers. These leathers do not have a pigmentation layer or seal; the are also called nubuk or vintage leather, and always have a ground are only given a light pigmentation (layer of colour). On these
pores are all open. The surface is usually matt, and often slightly surface (grain side). This results in a warm, velvety feel and a sur- leathers, the natural grain and hair pores are only lightly protected
ground. In order to prevent changing the level of the matt sheen face you can “write” on. With this leather category, closed over- by the pigmentation rather than being covered up. Unlike ani-
and the typically soft feel by using a care product, we recommend grown natural characteristics may be processed, with the result line leather, which is open-pored and very sensitive, semi-aniline
using Musterring’s “CARE SET FOR SUEDE LEATHER” to clean and that every item of furniture is unique, and colours and structure leather has a better level of protection. As only a very light layer
care for this leather. will differ from samples. The roughened surface makes the exist- of colour is applied, these leathers are soft and supple with a very
ing natural characteristics less eye-catching, although they may natural appearance. Natural characteristics such as variations in
¢ Coated leathers become more so depending on the amount of use. Suede is colour and structure, moles, tick bites, scars, hedge tears, skin
Upholstered furniture, seating
are solid-dyed and surface finished, so have been given a layer prone to bleaching, and will develop a patina with use. In order folds and scrapes are visible and may be processed. Semi-aniline
furniture and mattresses
of colour and are usually embossed. These leathers are strong to prevent changing the level of the matt sheen and the typically leathers are less prone to bleaching than aniline leathers, but as
and easy to look after, so they usually feel colder and firmer than soft feel by using a care product, we recommend using Muster- a general rule leather furniture should be kept out of direct light
aniline or semi-aniline leather, but are less sensitive. The natural ring’s “CARE SET FOR SUEDE LEATHER” to clean and care for this (sunlight, UV light etc.). A patina develops in use, and the colour
characteristics are mostly covered in the finishing process, and leather. For daily cleaning, it is sufficient to dust the leather occa- may wear in much-used areas, around edges or seams.
therefore hardly visible – if at all. However, leather is always a nat- sionally with a dry duster or brush it with a soft brush. Any areas
ural product, which is why small scars, tick bites and similar marks that become slightly patinated with use can be cleaned with the We recommend treating this leather with Musterring’s “NEW
may be present, and variations in structure and colour are typical sanding pad and roughened again. LEATHER CARE SET” (special product for sealing leather) straight
of this material. The colour in areas of heavy wear, e.g. around after delivery. It should then be cleaned and treated every 6
piping, edges or seams, may therefore fade over time with use. We recommend using the nubuk rubber to eliminate individual months with Musterring’s “NEW LEATHER CARE SET”. We recom-
stains and marks. After cleaning or stain removal, the leather mend cleaning lighter leathers approx. every 3 months (depend-
We recommend treating this leather with Musterring’s “NEW should be treated with the aniline protector. Depending on the ing on the level of use). After 2 years, Musterring’s “LEATHER
LEATHER CARE SET” (special product for sealing leather) straight amount of use, the temperature and the light intensity, the leather CARE SET WITH UV PROTECTION” should then be used with the
after delivery. It should then be cleaned and treated every 6 should be lightly cared for every 3 to 6 months. same cleaning frequency. For daily cleaning, it is sufficient to dust
months with the “New Leather Care Set”. We recommend clean- the leather occasionally with a feather duster or dry cloth (do not
ing lighter leathers approx. every 3 months (depending on the ¢ Saddle leathers use microfibres). In cases of stubborn dirt and textile discoloration
level of use). After 2 years, Musterring’s “LEATHER CARE SET are aniline leathers that are given a layer of oil or wax (oiled or (e.g. from jeans), please use Musterring’s “LEATHER CLEANER
WITH UV PROTECTION” should be used with the same cleaning waxy leather). This soft layer helps the leather to quickly develop STRONG”.
and treatment frequency. For daily cleaning, it is sufficient to dust a patina in use – an effect that is very much desired. Depending
the leather occasionally with a feather duster or dry cloth (do not on the manufacturing method, the patina may already been very
use microfibres). In cases of stubborn dirt and textile discoloration well developed at the time of purchase. For maintenance, clean
(e.g. from jeans), please use Musterring’s “LEATHER CLEANER oily leather every three months with “LEATHER CLEANER MILD”
STRONG”. and treat with “ELEPHANT LEATHER GREASE”. For daily clean-
ing, it is sufficient to dust the leather occasionally with a feather
duster or dry duster. Absorb fresh stains by squeezing them with
a terry towel or dry dishcloth between the fingers. Do not rub!
Any residues may be additionally cleaned with a slightly damp
terry towel. Not too wet so as to avoid water stains, and do not
rub too hard. Dry the damp area with cold air from a hair drier to
prevent water stains, and then lighten any remaining dark areas
with the leather sanding pad and treat with “ELEPHANT LEATHER
GREASE”. Always try in a small inconspicuous area first.
| 18 19 |Upholstery
SEATING FURNITURE AND MATTRESSES
Care
Leather: Cleaning and care Recommended leather care sets
Upholstered furniture requires regular cleaning and
care if it is to retain its attractive appearance. In addi-
tion to the usual care and maintenance (gentle vac-
uuming and occasional wiping with a damp cloth),
Pflegeanweisungen zum
Werterhalt beachten
we advise treating the leather with the recommended Musterring
leather cleaning and care products once or twice a year, depend-
ing on the amount of use, and ideally before and after the heating
Upholstered furniture, seating
period. Ideally clean complete items, working in large areas from
furniture and mattresses
seam to seam. Never experiment with unsuitable products such as
shoe polish, floor polish or cosmetics.
Stain removal
Never attempt to remove stains by rubbing the same spot or using Musterring NEW LEATHER CARE SET Musterring LEATHER CARE SET WITH UV PROTECTION
solvents (e.g. stain remover, turpentine, benzene). Please remove … for pigmented smooth leathers in the first 2 years of use. The … for pigmented smooth leathers after the second year. The
spilt liquids and foods immediately using an absorbent cloth. Do leather cleaner mild cleans gently, while the leather seal protects included leather care lotion with UV protection contains antioxi-
not treat grease stains on natural leather; they are easily absorbed the new leather against wear, dirt and discoloration from jeans. dants and protects the leather against drying out and fading.
by the leather, and will fade after a few weeks. Treat the stain and
surrounding area with leather cleaner, working in large sections.
Depending on the type of leather, it can be reimpregnated with
a stain protector.
Please remember that leather will also fade if it is exposed to
strong light, especially sunlight, and permanent proximity to hot
radiators will dry the leather and make it porous and brittle. Rem-
edy: provide shade or humidifiers, as this climate is also harmful
to humans.
(Please refer to the instructions for care and use for the prod-
uct group “Dining, living and bedroom furniture” for chair and
upholstered furniture frames.)
Musterring LEATHER CARE SET NATURAL Musterring LEATHER CLEANER STRONG
… for natural, aniline or saddle leather. Contains aniline cream … for all pigmented smooth leathers. Leather cleaner strong
to provide intensive protection for delicate smooth leathers. It cleans primarily light leathers, and can be used to remove stains
impregnates the leather against grease and water marks without and heavier dirt such as the discoloration from jeans.
changing the surface of the material.
| 20 21 |Upholstery
SEATING FURNITURE AND MATTRESSES
Care
Mattresses: ¢ Box spring systems Mattresses should not be beaten or wet-cleaned. Dust and fluff ¢ Latex mattresses
The 50 to 65 cm high beds do not have a slatted frame or hard should be brushed off carefully or removed by vacuum cleaning Latex foams are highly flexible, and have two particular character-
Use, cleaning and care bed edge. Instead, they are notable for the softly upholstered on the lowest setting. Most Musterring mattresses have a drill istics. On the one hand, the round cells provide optimum support
outer edges and double suspension or “double-mattress system”. cover with an all-round zip so the cover can be removed for in all directions and excellent spot elasticity. The mattresses only
Mattresses that require an in-depth consultation dif- The base frame of a box spring bed contains a supportive bottom washing or dry cleaning. Non-washable mattress labels should give way in the areas that are under pressure, and they return
fer from others in the sheer variety of options, being mattress that forms a stable all-over base for the top mattress. be removed first; they are only for organisation purposes. Wash to their original position as soon as the load is removed. And on
divided into between 5 and 7 body zones, and the The bottom mattress usually has a special spring core that dis- removable and washable covers in a mild detergent at up to 60° the other, the material provides increasing resistance under load,
tributes the spot pressure. The pocket spring core top mattress is (do not tumble dry). Please take removable dry cleanable covers which encourages all the muscle groups to relax. Typical char-
Pflegeanweisungen zum
level of hardness. A 7-zone mattress, for instance,
Werterhalt beachten
provides support for the head, shoulder, lumbar, mid, lumbar, highly adaptable, and gives way under the body. A large number to a specialist dry cleaner. acteristics: Poor wicking, so not very good for heavy perspirers.
Upholstered furniture, seating
shoulder and head zones. of springs, divided anatomically into various hardness zones, sup- Heavy.
furniture and mattresses
port the body and ensure it sinks into the mattress evenly. Typi- New mattresses are delivered with a tolerance of - 2 cm on the
The body weight is often considered when choosing the cal characteristics: Very comfortable, breathable and with cavities nominal size of the bed. Any variations caused by transportation ¢ Pocket / barrel pocket spring core mattresses
level of hardness: that make it ideal for heavy perspirers. and harmless emissions that are in the nature of the material will The springs of these mattresses are put in individual pockets and
¢ Hardness level 1: reduce over time. Materials adapt to the body, e.g. in the hip the pockets then glued together. Thanks to the large number of
Soft, for people weighing up to approx. 60 kg (132 lb) The durability of the usual commercially available mattress sys- area, during the wearing-in period as the upholstery material spot elastic springs, these mattresses offer a very high level of
¢ Hardness level 2: tems depends on the level of use. Regular airing is particularly compresses. This results in depressions (approx. 2 cm), which are spring force and support and tremendous flexibility. Available in
Medium, for people weighing up to approx. 80 kg (176 lb) important for reasons of hygiene. Even though bedsteads that not a flaw. The mattresses continue to provide ergonomic support various hardness levels, we have the right mattress for people of any
¢ Hardness level 3: are clear of the ground or ventilated bed boxes provide a certain through load relieving pressure distribution while the user sleeps. height and build, and the zone technology with a range of spring
Firm, for people weighing between 80 kg and max. amount of ventilation, mattresses should be stood upright from strengths means the mattress adjusts better to the body. The cavity
¢ Hardness level 4 (special order): time to time to allow any moisture to evaporate. The maximum ¢ Cold foam mattresses inside the mattress is necessary for structural reasons, and provides
For people weighing over 120 kg (264 lb) humidity in well-ventilated bedrooms should not exceed 60%, … are made of high quality polyether foam with an open-cell excellent ventilation so the optimum temperature equalisation is
which will help to prevent mould and mildew especially in a bed coarse pore structure that is air permeable (breathable) and offers guaranteed. Typical characteristics: Very comfortable, breathable
The hardness by itself is not a tool for orientation, as the appro- with a bed box. a very high level of comfort. Thanks to its dimensional stability thanks to the cavities, and therefore ideal for heavy perspirers.
priate functional value and permanent elasticity also depend on and elasticity, cold foam returns to its original shape as soon as
the user’s height and build, age and health, and sleeping habits Turning the mattress regularly, sideways and top to toe, ideally the pressure is removed. The density and compression hardness ¢ Base suspension
(test procedure DIN EN 1957). Take the time to try and compare whenever you change the bed linen or at least once a month, will provide information on the quality of the foam. Typical charac- The permanent effects of the mattress can only be guaranteed
various mattresses and products so you can be sure that you are help the materials to regenerate and prevent permanent inden- teristics: Unlike barrel pocket spring core mattresses, cold foam if the suitable base suspension is used. The 5-year guarantee
choosing the perfect product for your personal sleeping habits. tations and creases in it. The handles are intended to help when mattresses tend to lose hardness in the areas that are under load. therefore only applies if the mattress is used in combination with
turning the mattress, and must not be used as carrying handles. The foam structure and respective cells remain completely intact, a Musterring spring wood frame or products with similar func-
The head and foot adjustment of the base suspension is to be but the reduction in the restoring force of the foam (in compari- tions and of similar construction from other companies. A mat-
returned to the horizontal position after use. son with barrel pocket springs) could give the user the impression tress should be replaced after approx. 8 – 10 years for reasons of
of the material having gathered in one place. In fact, all that hap- hygiene.
pens is a reduction in the usage based counter-pressure that the
body experiences when lying down. ¢ Visco-elastic mattresses
… have excellent spot elasticity that provides the body with the
optimum support. When the body changes position, the vis-
co-elastic foam gradually returns to its original position. Typical
characteristics: These products are not generally recommended
for healthy people, as sleeping “troughs” can occur that may stop
them from moving around sufficiently whilst asleep. (Stiftung
Warentest).
Bezugsstoff
nach Öko-Tex Standard 100
| 22 23 |Furniture
DINING, LIVING AND BEDROOM FURNITURE
A–Z
General typical product characteristics, ¢ Measuring, positioning and alignment ¢ Wood materials
(see “General important information“) Whether furniture is made of solid wood or wood based materials
important instructions for use, cleaning and does not generally determine the quality of a product, but the
care from A to Z. ¢ Load-bearing ability quality of the material used will. Chipboard, MDF, plywood and
Design-based load figures and safety instructions are contained in wood core plywood are of the best quality, stable with veneers,
the production information and installation instructions. decorative film or lacquered surfaces, and extremely versatile.
General typical product characteristics: Their constituents are checked and certified as completely safe
Irrespective of the material used, the ¢ Spare and wear parts for use in accordance with strict EU guidelines.
Using other manufacturers’ spare and wear parts may be dan-
construction, manufacture and price, three main gerous. Please only use original parts or ones that have been ¢ The effects of light on furniture
product characteristics need to be taken into approved by the manufacturer. General wear parts such as bat- (see “General important information“)
teries, bulbs etc. are not covered by the warranty or guarantee
account when assessing the quality of furniture,
services. ¢ Humidity
as the changes that occur over time as the result (see “General important information“)
of normal, natural use cannot be accepted as ¢ Colour and structural tolerances
A tree’s history is evident from the characteristic growth features ¢ Solid wood
faults or flaws. such as grain, structure and colour. No two trees are the same – Solid wood is a genuine natural product, and we use it to man-
just like our fingerprints. ufacture furniture for life. It is pleasant to the touch, smells
good, and radiates a beneficial, naturally healthy living climate.
¢ Typical characteristic:
These variations in the natural and growth features make every The modern yet timeless designs of our solid wood furniture are
Results from special material characteristics (e.g. individually designed item of furniture manufactured in the appropriate to the long-term value of the material which we leave
natural features on real wood or natural stone). appropriate material and process wholly unique, with their own in its natural state. Please note the general typical characteristics
bedroom furniture
Dining, living and
individual appearance. of this group of items.
¢ Design-based characteristic: We cannot guarantee absolute matches between colours and Wood is a natural material that is constantly absorbing and giving
structure, e.g. between design samples and deliveries. In par- off moisture (shrinkage to RAL) depending on the moisture con-
Visual appearance of a design (e.g. design-based ticular, when ordering from various groups of products or adding tent of the local environment. Furniture should not therefore be
veneer or solid wood selection). items for veneers requiring the assured order-based selecting and exposed to too extreme moisture, either high or low as otherwise
matching of veneers, we recommend manufacturing them to the the wood will begin to work, to distort, and to develop rough
front sample. areas, open adhesion joints or cracks. The change in shape is per-
¢ Usage characteristic: mitted within the tolerances of DIN EN 16122 (deflection based
Changes that are the result of natural use and Special design-based production methods such as fronts with on a space between the supports of 1/100 of the panel length)
frames and infills, vertical and horizontal veneer patterns, “book with regard to materials, widths, load and construction. The best
are not in any way due to the manufacture or matched” veneer cuts for optical formatting, combinations of room climate for people and plants (medicine and science recom-
quality (e.g. the effects of light on real wood). veneered and solid woods or end and side grains, “lips” or par- mend average annual levels of 45 – 55% humidity at 18 – 21°C,
quet bonding for additional stability, will, depending on the type although short-term variations from these recommended figures
of wood, position and direction of light, result in light and dark will not cause any damage) is also the right one for box furniture.
colour and structural accents. This natural play with colours is a
typical characteristic of natural materials, and an irrefutable sign We use carefully selected woods that are all sustainably grown.
that this is a genuine natural product. We also only use natural materials in our further processing,
which means our manufacturing and production methods are as
¢ Floor cleaning environmentally friendly as possible.
(see “General important information“)
¢ Planning and free home delivery
¢ Smell (see “Upholstered furniture, seating furniture and mattresses”)
(see “General important information“)
| 24 25 |You can also read
