From the CEO - Resthaven Incorporated
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Volume 30 Issue 2 May 2021 Working together: outstanding care and From the CEO support for older people Hello everyone, The Commissioners and their carers have delivered a COVID-19 Vaccinations balanced report. • Trust It was pleasing that the It outlines the systemic issues • Dignity government has recognised the importance of protecting our older within the aged care sector over the last 20 years, • Choice Australians by prioritising them in the rollout of the COVID-19 recognising that the system has Resthaven acknowledges the vaccine. Residents and some staff been deliberately designed to limit traditional owners of the lands on at our residential aged care homes government expenditure. which its services are delivered. have been vaccinated as part of the The impact of this is that We pay our respects to elders past, Commonwealth rollout, thanks to government funding has seriously present and future. the assistance of our Residential lagged behind the rising costs of Resthaven is a richly diverse Services team. care by almost 50%. community, founded on the principles of inclusion and unity, embracing All Resthaven direct care Commissioner Pagone stated in and respecting each person’s beliefs, employees are now eligible to be the report that in his view, “many culture, language, sexual orientation, vaccinated as new clinics continue providers have been exemplary gender identity, lifestyle, life to open across the state. A clinic in prioritising quality care despite experiences and values. has been opened at the Wayville restricted financial resources.” showgrounds, and two more clinics While the recommendations are In this issue: will be opening soon at Elizabeth clear that additional funding is and Noarlunga. For staff living required, this is offset by significant From the CEO______________________1 in regional locations, you can increases in the reporting of quality Finance & Technology_______________4 find your closest clinic using the indicators, incidents, staffing levels Residential & Retirement Living �������6 online vaccine clinic finder. Further and finances. The Commissioners Clinical Services____________________7 information about the vaccination are also recommending minimum Community Services Update ���������8 rollout can be found at: staff time, increased remuneration Service Development________________9 www.sahealth.sa.gov.au. and minimum qualifications for the Strategy & Governance_____________10 direct care staff. Chaplaincy_______________________10 Royal Commission Quality Systems___________________11 It is critical that the The final report from the Royal Policy Reviews____________________11 recommendations are delivered Commission into Aged Care People & Culture___________________12 in a balanced way; for if more Quality and Safety was tabled Work Health & Safety_______________13 regulation and compliance is in parliament on 26 February implemented without the requisite Workforce Development____________14 and is now available to read on funding, we will see further strain Public Relations___________________15 the commission’s website. The on the system and undesirable Diversity_________________________16 recommendations focus on outcomes. Volunteer Services_________________18 addressing the needs of older Out and About____________________19 Australians across the system. Continued page 2...
Resthaven Incorporated Staff Link From the CEO (continued) It is apparent that the government For the past few months, the Jasmina will now be the point has already begun implementing national “It’s time to care about of contact for any enquiries in several recommendations of the aged care” campaign has been relation to risk, rather than Justin. Royal Commission into Aged Care lobbying politicians about the This will provide the opportunity Quality and Safety, including the importance of aged care reform. for Justin to focus more time on new Serious Incident Response To support this change you can staff wellbeing initiatives. Scheme, which commenced in visit www.careaboutagedcare.org. As part of this review, we have April. Most responsible providers au, and sign the petition. taken the opportunity to adjust already report such incidents Over the past two decades, Justin and Jasmina’s titles to internally, but now must also successive governments have better reflect their overall roles report them to the Aged Care failed to act on more than 20 and responsibilities. These are: Quality and Safety Commission independent reports signalling y Justin Burgess – Manager within strict timeframes. At the need for major reform in aged Work Health Safety & Injury the same time, each and every care. We can all agree with the Management resident is currently being common purpose of the new aged assessed under a new funding y Jasmina Borsic – Manager care system; to provide quality tool (called AN-ACC). Additionally, Governance & Quality aged care and support, to enable two more mandatory clinical older people to live an active, I express my gratitude to Justin indicators and increased financial self-determined and meaningful Burgess for the fantastic job reporting requirements will also life. It is now ultimately a societal done, managing the risk register be introduced later this year. question for all of us as to how this and risk reporting for a number By the time of the announcement will be achieved. of years on Resthaven’s behalf. of the budget in May, the federal The campaign is ramping up in government will be able to Flu Vaccinations the lead up to the 2021/22 Federal report on the actions that they Budget in May, with the petition Resthaven commenced the have already taken to increase surpassing 40,000 signatures. annual flu vaccination program compliance and reporting. It is Every signature sends a direct on 1 April. I am pictured below imperative that they also commit message to that person’s local ‘rolling up my sleeve’. to the funding and system Member of Parliament. If you I remind staff changes desperately needed to haven’t already done so, please that vaccination provide quality aged care and jump on the website and sign the is mandatory. support, to enable older people to petition. It only takes a moment. From 1 June live an active, self-determined and meaningful life. 2021, any person Division Movements without proof of It’s Time to Care About We have decided to move the a 2021 influenza Aged Care risk management division of vaccination Resthaven from People & Culture will not be permitted to enter a The Australian Aged Care to Strategy & Governance. residential aged care facility. Collaboration (AACC) is a group of six aged care peak bodies, This will mean management of the Finally... which include Aged & Community risk register, previously managed Services Australia (ACSA) and by Justin Burgess, will move to It gives me great pleasure to visit UnitingCare Australia. Together, the Strategy and Governance our sites to meet staff, residents they represent more than team under Jasmina Borsic. and clients. I am truly inspired by 1,000 organisations that are Business Continuity Planning and the valuable contributions that responsible for about 70 percent Management, and Work Health you make each day. You really of the services delivered to the and Safety, will continue under make a difference. Thank you. 1.3 million Australians receiving the excellent stewardship of Justin aged care, either at home or in Burgess and Sylvia Powell, in Darren Birbeck communal residential settings. People and Culture. Chief Execuitve Officer Volume 30 Issue 2 2 May 2021
Resthaven Incorporated Staff Link Across Resthaven Aberfoyle Park Anyone for Bowls? On 23 April, Resthaven Board President, Mark Porter, and CEO, Darren Birbeck, visited the Resthaven Community Respite Services ‘Ridgway House’ respite cottage. They were greeted by a very lively bunch of staff and clients, who invited them to join their bowls game! The group are pictured below. Aberfoyle Park Aberfoyle Park Leabrook Leabrook Westbourne Park Westbourne Park Westbourne Park Leabrook Thank you to all those residents, clients, staff and volunteers who stopped to say ‘hello’ to Darren as he made his way around the sites! Look out for Darren at your site soon :) Volume 30 Issue 2 3 May 2021
Resthaven Incorporated Staff Link Finance & Technology Building Update Fitout works are currently being These activities are being planned. It is expected that the managed by the Finance team. A number of projects are new office at 11 George Street underway across Resthaven. Electronic Medication will become operational in June/ Management Solution Resthaven Bellevue Heights July 2021. The phone number will remain the same. In collaboration with the The redevelopment at residential site management Resthaven Bellevue Heights Resthaven Carbon Analysis team, the Electronic Medication now has approval to proceed, Project Management tender documents and planning is underway to In March, consultants from a have been issued to vendors. An commence works in mid-May. company called D2 (squared) evaluation and selection process The project will take two years attended Resthaven Head Office will follow. across a number of stages. to undertake the process of Community Services Project The redevelopment will include gathering data to establish our (AlayaCare) a major new extension and carbon footprint. The project will significant construction, with measure, evaluate and document The team have continued to a new dementia-specific area, all components contributing to review the Community Services kitchen, laundry, service rooms, Resthaven’s carbon footprint ‘AlayaCare’ solution, and now staff room, central entry and within the built environment. focus on a smooth transition café area, and an upgrade of the Once data capture is complete from our current system. Auditorium. The redevelopment a strategy will be developed to A phased approach will be taken. will also provide new car parking substantially reduce our carbon In March, ‘super user’ training and access to the site. footprint. The project will be was delivered to representatives Resthaven Westbourne Park across the whole organisation from Resthaven Western encompassing residential, Community Services and Head In May, we will lodge our community and corporate sites. Office, to prepare them for phase development application for This is an exciting and progressive one of AlayaCare. The group are the the major redevelopment of step for Resthaven. The board and pictured below. Resthaven Westbourne Park. executive have stipulated it as a The planned project will target in the strategic plan. encompass the demolition Project Ignite and replacement of the older Hampton and Richmond areas, It has been a very busy period, along with demolition of the with the Project Ignite team three cottages on Norseman completing, progressing and Avenue. It will also include the commencing multiple projects. construction of a new entry, Procure-to-Pay complete with central cloister garden, café, hall, new kitchen, The procure-to-pay project is Following the testing period, laundry, staff room and back of well progressed, with the Epicor the focus will move to the pilot house services areas. A great purchase order configuration implementation of AlayaCare at effort is being focused on complete. We have had a great Resthaven Western Community improving the outdoor gardens turnout from community services Services in May. across the site. site representatives who have had The pilot will include client some hands-on experience with Resthaven Limestone Coast records, client care plans, and the new system. Community Services documentation in AlayaCare, Corporate Credit Cards along with maintaining basic A new office in Millicent has been client records, reporting and leased to accommodate growth Existing credit card holders are trained and using the new scheduling/billing/payroll at Resthaven Limestone Coast processes. Community Services. system. New card holders are in the process of completing Continued opposite page... applications and training. Volume 30 Issue 2 4 May 2021
Resthaven Incorporated Staff Link Finance & Technology (continued) This approach provides Visitor Management Systems: Microsoft Project: We opportunity for staff to become The Visitor Management commenced the move of familiar with the software System has been introduced at Microsft Exchange to the online and develop confidence in Resthaven Leabrook, with good cloud environment. This provides developing care plans, prior to success and acceptance. ICT are more flexibility, ensures we implementing phase two. now working with Residential stay current and relevant with Services on rollout plans for the our email environment, and Many people have been involved remaining residential sites. supports our strategy to move in the preparation work that to the cloud. Microsoft Teams is has contributed to reaching this Resident WiFi and Phone in planning, and we hope to run milestone, including multiple Project: Good progress has been a small number of pilots in the working groups across both made on this project. Resthaven coming months. Community Services and Head Mitcham is now complete, and Office. To all who participated, we can offer WiFi on appropriate Other key initiatives being thank you for Smart TV’s. The next site to be considered include: your time, upgraded will be Resthaven Cyber Security: We are looking knowledge and Aberfoyle Park, followed by the into our requirements to improve assistance. remainder of the residential sites. our risk profile and management Nursecall System Pilot at in the Cyber Security space. Resthaven Aberfoyle Park: The Business Intelligence: We David Norton proposed pilot for the Nursecall are working on the scope Executive Manager, System did not go ahead due and priority of our needs and Finance & Technology to some late complications. We aspirations in the Business have now decided to go out to Intelligence arena. A project market and consider the merit of brief and business case are Information Communication alternative Nursecall Systems for Technology (ICT) currently being considered for our current and future needs. development. Welcome to Autumn 2021 on CCTV Project: A proposal was behalf of the ICT Team. Printer Management: ICT sent to potential vendors in are working with a third party An update on staff: Joe Maiese February 2021. We are currently vendor to consider the merits has re-joined us on a permanent in the process of short listing and and cost benefits of a – “pay for basis in a new role (ICT Customer moving into demonstrations of use” verses “ownership” model of Services Team Leader). Sascha the short listed solutions. our printer fleet. Woods will join the ICT team as Mobile Device Management our Systems Training Officer from Jitterbit Integration: ICT are Project: This project is now working with Empired and 4 May 2021. Welcome, Sascha. underway in earnest. We the Ignite Program to take on We have been progressing on a have signed contracts with operational responsibility for the number of key initiatives: the selected vendor and Integration environment being commenced project planning for used across our new systems. Epicor Upgrade: Epicor Upgrade the replacement of old devices, time has come around again. We This work starts with training and the introduction of new devices education for our team in May commenced testing on 19 April, and planning in readiness of with the new release set to go 2021. the needs of the Community live in the middle of May 2021. Services Pilot Project. There’s never a AutumnCare Upgrade: dull moment! Email Archiving Project: We AutumnCare was upgraded in recently migrated away from our March 2021. The upgrade was legacy email archiving solution completed as intended. It allows to the Mimecast solution. We us to take up the AutumnCare also use Mimecast for our email mobile app, which we are Stuart Warwick security management. Senior Manager, ICT currently assessing. Volume 30 Issue 2 5 May 2021
Resthaven Incorporated Staff Link Residential & Retirement Living Staff Movements Recruitment is underway for the The changes make these the Manager role at Resthaven obligations more explicit, and Congratulations to Craigmore, and the Care focus on minimising the impact Relieving Manager, Coordinator role at Resthaven on consumers and reducing Rachael Musico, who Marion, following the farewell of preventable incidents. has been appointed Jane Perry and Eliza Kelly. From 1 July 2021, the National to the Manager We wish them all the best. Aged Care Mandatory Quality Residential Services role at Resthaven Marion, Australian National Aged Indicator Program (QI Program) following Stephanie Steensma’s Care Classification will include new quality farewell in March. We thank indicators: Pressure injuries, The Australian Government physical restraint, unplanned Steph and wish her all the best. has approved the continued weight loss, falls and major In Rachael’s stead, development of the Australian injury, and medication we welcome Aman National Aged Care Classification management. More information Kahlon to the role of (AN-ACC) funding model is available on the department’s Resthaven Relieving as a possible replacement website. Updated guidance Manager. Aman for the Aged Care Funding materials will soon be provided. commenced in late Instrument (ACFI). Over a April. Welcome, Aman! 12-month period, starting COVID-19 Vaccinations At Resthaven April 2021, everyone living in an Australian Government- The Commonwealth government Westbourne Park, has initiated the rollout of the we welcome Jessica funded residential aged care facility (except residents who COVID-19 vaccination program. Margrate to the Residential aged care residents role of Manager are nearing end of life) will receive an AN-ACC assessment. and staff were among the first Residential Services, Australians to be offered a and Finela Laluces As these assessments will run in addition to current ACFI funding COVID-19 vaccination, beginning to the role of in late February (see page 13). Care Coordinator, arrangements, this period following Carol is referred to as the ‘shadow Mrs Oriole Beaty Vlachos’ farewell in assessment period’. of Resthaven March. During the shadow assessment Marion is period, residential aged care pictured Jess has previously held nursing receiving her roles with Resthaven, most facilities will be contacted by one of six independent Assessment vaccination in recently as the Care Coordinator March 2021. at Resthaven Mitcham until early Management Organisations 2020. Welcome back, Jess. Finela located around Australia, who I sincerely thank Senior Project has worked as at Resthaven will conduct these assessments Officer, Leonie Robson, and the since 2014 in many nursing roles, on behalf of the Government. staff teams, for their hard work most recently as Clinical Nurse at to ensure that these clinics run Resthaven Westbourne Park. Serious Incident Response smoothly. As always, I thank the Scheme dedicated residential staff for We also welcome their ongoing work to provide back another The Aged Care Quality and Safety Commission has published residents with familiar face, high level care Pardeep Singh, to detailed guidance on the Serious Incident Response Scheme (SIRS) and services. the role of Relieving Care Coordinator. for providers on its website. The Pardeep worked with Resthaven incident management system commenced on 1 April 2021, Tina Cooper as Care Coordinator at Resthaven building on existing obligations Executive Manager, Craigmore until late 2019. We are Residential and delighted to welcome him back. placed on providers under the Retirement Living Aged Care Quality Standards. Volume 30 Issue 2 6 May 2021
Resthaven Incorporated Staff Link Clinical Services Staff News On 30 March, the Residential Services clinical team sadly said farewell to Continence Nurse Advisor, Raelene Merrett, after over 22 years of service. Raelene started her career with Resthaven as a Registered Nurse at Resthaven Bellevue Heights in December 1998. Her final role was to impart some of her vast expert knowledge of continence in two Continence Workshops in February 2021 (pictured below). Above (L-R): Kelly Geister (Senior Manager Residential Services), Karen Gregory (Project Officer Palliative Care), Leanne Lawrence (Project Officer Clinical Services), Peter Jenkin (Palliative Care Nurse Practitioner), Vicki Kaur (Continence Nurse Advisor), Raelene Merrett (retiring Continence Nurse Advisor), Wendy Morey (Residential Services Senior Project Officer), Merridy Bayliss (Senior Manager Clinical Services), Leonie Robson (Residential Services Senior Project Officer) and Tina Cooper (Executive Manager Residential Services & Retirement Living). Raelene has mentored Resthaven Marion Pressure International Nurses Day: many nursing staff and new Injury Project 12 May Continence Nurse Advisors Preliminary findings from the International Nurses Day is on over the years; her knowledge Pressure Injury Prevention 12 May (the birthday of Florence of everything continence- Project currently being Nightingale). What will you do to related will be greatly missed. conducted at Resthaven Marion celebrate at your site? Enjoy! Retirement will allow her time have shown some very positive to enjoy her family, pottering in outcomes in preventing the her garden and time to travel occurrence of pressure injuries. (notwithstanding COVID-19!). Staff at Resthaven Marion have I am pleased to been extremely engaged in the announce the project, along with the nine Merridy Bayliss appointment of residents who are participating. Senior Manager Sampath (Sam) Pressure injuries have been Clinical Services Palipane to the avoided for all participants. role of Relieving The project focuses on a major Clinical Nurse. avoidable injury to residents, and Many of you will be familiar with we hope to roll it out to other I think one’s feelings waste Sam from his previous roles as sites in the future. themselves in words; they Registered Nurse and Continence ought all to be distilled into Nurse Advisor. Please say hello to Wound Care Project actions, and into actions Sam if you see him at your site. Leanne Lawrence and Wendy which bring results. Palm are trialling a new wound Florence Nightingale care product, with great success. More on this project later. Volume 30 Issue 2 7 May 2021
Resthaven Incorporated Staff Link Community Services Update The growth in Community Services continues. It is exciting to know how many people are seeking our services. I am aware that this good news also creates a lot of change in daily work. I appreciate the flexibility everyone is taking to manage the workload. We continue to recruit additional staff, with 60 new employees commencing in the past three Above: Resthaven Community Respite Services client, Mr Ian McCarthy, is interviewed by months. Opportunity for staff to Channel Seven News at Parafield Airport. change their status from casual to permanent part-time has been We have also been selected to Western Community Services taken up by 50 people. expand our centre-based respite have begun planning for their services to people of culturally training and care planning Working Safely diverse background. Three setup in AlayaCare which will new services will commence commence in late April. Thank A review has been conducted at Goodwood, Gawler and Mt you to the Project team and all about the amount of domestic Gambier in the near future. staff who have given time to the assistance activity in rostered project in the past few months. visits. This review showed that Outreach Office Update the volume has increased. Flying High However, the amount undertaken The Millicent office of Resthaven each day by an individual staff Limestone Coast Community On 17 March, the Resthaven member has, on average, stayed Services will move to 11 George Community Respite Services the same. A reminder to all staff Street, Millicent during June/July. ‘Men About Town’ and ‘Just Fellas’ to follow safe practices when groups were featured on the A new office in Goolwa is being undertaking domestic assistance. Channel Seven News, following a established to support the services Check the additional Work Safety special trip to Parafield Airport. transferring from Alexandrina Information sheets available at Council. Details to follow. The group visited to view and your site. hear about the aeroplanes, Additional training in the use of AlayaCare Implementation and one lucky client, Mr Ian lifters is also occurring at all sites. The project is reaching important McCarthy, was taken up in milestones. Recently Community the Pipistrel electric plane – CHSP Expansion Services staff were involved in making him the oldest person in several days of testing the system, Australia to do so at 91 years of Resthaven has been successful age. It was a great day out. in our proposals to increase which confirmed the setup is Commonwealth Home Support almost ready to commence. Thank you again to our staff services. We were selected teams, for all that you do to to take over a program from support older people to live Alexandrina Council from 1 July independently 2021. The services include minor in their own home modifications, home homes. maintenance and gardening, Until next time, domestic assistance and social activity groups, and transport in the Goolwa/Strathalbyn areas. Sue McKechnie Right (L-R): Glenn Rappensberg (CEO, Executive Manager, Alexandrina Council), Sue McKechnie, and Community Services Keith Park (Mayor, Alexandrina Council). Volume 30 Issue 2 8 May 2021
Resthaven Incorporated Staff Link Staff Profile: Service Development Gil Briones Making Minds Matter Comments received in the Resthaven Paradise and Eastern survey, included: Resthaven’s Cognitive Community Services Registered Nurse Coordinator Stimulation Therapy program, “I was overcome by the care and ‘Making Minds Matter’, is service that I received from the attracting interest from The very well trained staff. Please Queen Elizabeth Hospital keep going with this wonderful Memory Clinic, with our first care program that you have”. referral received. “We are very grateful to all who Tania Petroccia (Project Officer helped us in the 8 week program. Service Development) and My husband’s quality of life Gillian Schulze (Dementia has improved and for that I am Educator) have presented at very grateful. Thanks to all that the Allied Health Development helped us”. Day, Coordinator Development “I have been in so much pain Day, and some regional sites. over the last two years, but doing Gil Briones graduated with Resources have been developed the exercises gets you believing a Bachelor of Science and to support the program, which is in yourself again, being on this Nursing in the Philippines in targeted at people with mild to program really has given me an 2007, working as a registered moderate dementia. attitude change”. nurse, before deciding to begin his new adventure Short Term Restorative Care Be Connected in Australia. He moved Resthaven provided Short Term to Queensland, where he ‘Be Connected’ is a Government- Restorative Care (STRC) services funded, Australia-wide initiative completed a bridging course to 177 clients in 2020. STRC is a in 2010, to gain his nursing empowering all Australians to short term (eight week) program thrive in a digital world. registration in Australia. Gil of intense therapy and services, says that working in both provided to people living in the ‘Be Connected’ has online Australia and the Phillipines community, aimed at reducing learning resources as well helped him to develop a the need for higher level home as a network of community wider perspective in his care and residential services. partners—the Be Connected role, and have a deeper Network—who offer support to understanding of people. A recent evaluation of outcomes enable people to develop digital for clients involved in Resthaven’s skills and confidence. Gil says, ‘An average day STRC program in 2020 showed for me is varied and busy – excellent results: 90% of clients This is a great resource for talking with clients about achieved improved function older people who are learning their services and care as measured by the Modified about technology. It is also a plans, including some with Barthel Index. Survey results good resource for staff who very complex needs, and (sample of 42 of the 177 clients want to brush up on some basic assessing them, along with receiving services) showed that technology tips and skills. clinical coordination.’ 86% were very satisfied with Check it ‘Be Connected’ at ‘No one day is the same for the quality of services; all had www.esafety.gov.au. me, and I find a lot of joy in been included in planning and the work that I do. I enjoy decisions about their services the people I work with, and and 80% were very satisfied the level of genuine care and with the amount of services and time that I can put into the therapy received. client’s needs.’ Lynn Openshaw ‘I see myself being with Senior Manager, Resthaven for the long haul.’ Service Development Volume 30 Issue 2 9 May 2021
Resthaven Incorporated Staff Link Delivering trust, enabling dignity, and providing choice for each customer. Strategy & Governance Principle for delivering on the Resthaven customer experience Hello! Welcome to autumn. In 2020, it took the Quality team Chaplaincy I hope you are enjoying the lovely three months to manually compile Following Rev Anne Butler’s weather that comes with a change vaccination records for Resthaven’s retirement in late 2020, Rev in season. 2,600 employees. It was a huge Frances Bartlett has taken on the job, done well by everyone. We thought it would be good to Coordinating Chaplain role at share some of the things we do in This year, we looked at ways in Resthaven Westbourne Park. She Strategy & Governance. We: which we could streamline the wll continue to support Resthaven process. Together with HCA (our Bellevue Heights. y Attract, support and coordinate fluvax partner), People & Culture, around 300 volunteers—who Rev Dr Trevor Whitney, and ICT, we implemented online are a vital part of Resthaven’s Coordinating Chaplain at flu vaccination bookings and workforce, providing around Resthaven Craigmore, retired in automated record keeping. Whilst 25,000 hours of support to our April 2021. Recruitment for his there were a few teething issues, customers each year. If only we replacement is underway. more than 1,900 people were had more of them! See page 18. vaccinated by the end of April, and Dr Louise Townend y Provide pastoral care to 1,200+ the data management effort was (right) has been residents, their families, and significantly reduced. Thank you appointed as staff, through nine wonderful to everyone for supporting these Coordinating Coordinating Chaplains. They, vastly improved processes. Chaplain at along with the volunteer Resthaven Port Chaplain’s Assistants, provide Whistleblower Policy Elliot. We welcome invaluable care and support. Louise to Resthaven. On 1 May 2021, we will publish y Coordinate and ensure 3,000 our Whistleblower Policy. This is In January 2021, a Commissioning staff and volunteers receive an fundamental to supporting and Service was held for Coordinating annual flu vaccination. enabling Resthaven’s values; in Chaplain, Dr Nina Corlett- y Gather and analyse around particular, trust and integrity. The McDonald, at Resthaven Leabrook 2,800 survey, focus group, Policy supports people to speak up (below). Thank you to all those and feedback touchpoints if they have a concern, and ensure who participated in the service. each year, providing insight that they are protected from any into our customers and their form of disadvantage as a result of experiences. There are many making a report. compliments for Resthaven’s In order to support and protect workforce in this feedback. someone, reports need to be made y Undertake around 60 site audits to specific people, or through in relation to food quality, specific channels. At Resthaven, infection control and auditing you can report a concern to key areas of operations. me, or Sylvia Powell (Executive y Monitor around 200 legislative Manager People & Culture) or instruments, and the many Darren Birbeck (CEO). In order to standards, guidelines, rules and demonstrate our commitment obligations that we have to to the protection of anyone who comply with in the sector. has a concern, Resthaven has also established a service with an y Maintain around 1,700 independent provider (below), controlled documents, and Take care until who will protect the anonymity of undertake around 500 changes next time, the person making the report, and to these documents annually. can also provide advice. Fluvax Improvements Independent Whistleblowing Support Line: Erika Comrie We have made several Email: whistleblowing@ improvements to the flu Executive emaconsulting.com.au Manager,Strategy & vaccination clinic and record Phone: 1800 951 055 (8.30am-5.30pm) Governance keeping process this year. Volume 30 Issue 2 10 May 2021
Resthaven Incorporated Staff Link Quality Systems Policy Reviews The following policies/procedures, Residential Focus Groups home must have received a 2021 & related forms/documents, have influenza vaccination, and be Focus groups were held across been reviewed. All are available able to produce evidence of this. on RestNet. It is your responsibility Resthaven residential homes This includes volunteers, families, to check and keep up to date. throughout March. They friends, contractors, and all other Please familiarise yourself with were orignally scheduled for visitors. changes. November 2020, however, most were postponed due to Corporate & Administration COVID-19 Vaccinations COVID-19, except for Resthaven y CAA-PRO-17 Motorised Chair/Vehicle The COVID-19 vaccine is y CAA-PRO-20 Contract Services Port Elliot, held as planned in y CAA-POL-22 & CAA-PRO-22 November 2020. encouraged for Resthaven staff, Advance Care Planning but it is not mandatory. y CAA-PRO-23 Vehicle Use All sites have now completed y CAA-POL-25 & CAA-PRO-25 their focus groups, and we thank As mentioned on page 8, as at Application and Entry to April 2021, COVID-19 vaccination Residential and Retirement Living the site staff for welcoming the Accommodation Quality team onsite. We enjoyed clinics had taken place at several y CAA-POL-29 Corporate Credit Card visiting you and speaking with Resthaven residential services y CAA-POL-31 ICT y CAA-POL-31-01 Resthaven Network residents and representatives sites, with a large number and Application User Password about their experience of of residents taking up the y CAA-POL-31-02 ICT Services Access COVID-19 in relation to the opportunity to be vaccinated. Management y CAA-POL-38 & CAA-PRO-38 Naming of services we provide. These clinics are part of the Buildings, Property and Services Commonwealth government’s y CAA-POL-43 & CAA-PRO-43 Workforce We received some very positive Influenza Immunisation phase 1a vaccine rollout, which feedback from the focus Clinical Practice Manual prioritises older people living groups, including compliments y CPM 14 Specialised Health Care Needs in residential care, and the staff about how well staff facilitated Community Services who directly support them. communication with families y CS-PRO-01 Referral and Eligibility The clinics are managed and y CS-PRO-04 Client Services during the periods of restricted y CS-PRO-11 Lifestyle Choices Plus visiting. We also appreciate the facilitated by external health Human Resources Manual suggestions for improvement providers. Residential services y HR-PRO-06 Job Descriptions that we received, as it helps us to staff are only offered the y HR-PRO-37 Counselling and continually improve. COVID-19 vaccination on the day Disciplinary Action of the clinic if there are leftover Maintenance MAG-PRO-35 Monthly Preventative Influenza Vaccinations doses once all residents who y Maintenance - Electric Beds Powered wish to be vaccinated, have Recliner Chairs Flu vaccination clinics for been. y MAG-PRO-39 Checking of DECT Resthaven staff commenced Phones Batteries and Chargers for in April 2021. It is a mandatory The rollout of vaccination clinics Residential Sites requirement that all Resthaven for staff and community clients Residential Services staff be vaccinated against has been slow, and yet to be y RS-POL-02 & RS-PRO-02 Assessment Care Planning and Evaluation influenza. I thank the Resthaven clarified. y RS-POL-05 Resident Incident Injury staff community for ensuring We will keep you informed when and Compulsory Reporting we keep our customers safe we know when, where, and how Work Health & Safety by participating in the flu clinics will be conducted. y WHS-PRO-02 Management of Notifiable Incidents vaccination program. As at 30 y WHS-PRO-13 Smoking Vaping Use of April, 59 clinics were booked, and Stay well! E-Cigarettes in the Workplace 49 clinics were completed. I am y WHS-PRO-14 Waste Management y WHS-PRO-17 High Risk Work delighted to report that almost y WHS-PRO-18 Installed Asbestos and 1,400 staff have been vaccinated. Asbestos Containing Material y WHS-PRO-19 WHS Entry Permit Thank you, everyone! y WHS-PRO-20 Management of Blood It is a mandatory requirement Jasmina Borsic and Body Fluid Exposure Incidents Manager, including Needle Stick Injuries. that, from 1 June 2021, all those Governance & entering a residential aged care Quality Volume 30 Issue 2 11 May 2021
Resthaven Incorporated Staff Link People & Culture Thank You... Casual/Permanent Part Time Professional Development … to all our valued staff for the Resthaven offers the option As part of Resthaven’s commitment work you do every day. Thank of working regular hours on a to ongoing learning and offer of you for your can-do attitude, permanent part time basis, with career pathways, eligible staff with going the extra mile and above benefits of annual and sick leave continuous service of greater than all, working as a team entitlements. nine months may have access to financial assistance through Together Staff can change from casual to the Resthaven Professional Everyone permanent part-time contract Development Fund. Speak with Achieves with entitlements to: your Manager, or the People and More y A minimum guaranteed Culture team, to find out more. We are stronger together! number of hours to work y A minimum of four weeks paid ‘My Own Portal’ Update Staff Appreciation Awards annual leave entitlements You can now organise your leave To thank and recognise long- (accrued pro rata) based on the through ‘My Own Portal’. Simply serving staff, the Resthaven employee’s hours worked in a log on to apply for leave, or to view Staff Appreciation Awards will week, with a minimum loading your leave entitlements. be held on Friday 2 July, 2021, of 17.5% when the leave is at the Pavilion on South Terrace. taken Workforce Development This year, there are 125 award y Up to 10 days annual paid recipients who have reached the With growth across a number personal leave (sick and carers, of Resthaven services, we have following milestones: accrued pro rata) based on the increased recruitment activity with y 69 x ten years employee’s hours worked in a more than 200 staff inducted in the y 36 x fifteen years week, which accrues each year first quarter of 2021. Traineeships y 10 x twenty years of service and is cumulative are being introduced as part of a y 6 x twenty-five years every year stronger Career pathway, with 37 y 3 x thirty years y Paid Public Holidays for currently in place. y 1 x (an incredible) forty years! employees who regularly work Awards are calculated in financial on that day and are approved to Staff News years, with milestones starting be absent Sadly, we farewell Recruitment at ten years. Staff who reach y Paid parental leave Lead, Nicky Brunning, who has their five year milestone receive y Paid compassionate leave been offered a career opportunity a personally signed ‘thank you’ for up to two days for each to support a major SA initiative, card from the CEO. instance. outside of aged care. I take this Unfortunately, in 2020, the If you have any questions about opportunity to thank Nicky for awards were cancelled for working in a permanent part time her significant contribution to the first time in their 26 year capacity, please speak with your the Recruitment portfolio within history due to the COVID-19 Manager. Resthaven. Please join me in pandemic. Instead of a luncheon, wishing Nicky the very best for her award recipients had their gifts Guest Panellist future endeavours. Sam Rothall will delivered to their respective sites be Acting Recruitment Lead whilst On 16-17 March, I was delighted we recruit for a replacement. by Public Relations staff, with to be invited by Business Insights balloons and flowers. We are Thank Asia Pacific (BIAP) to participate crossing our fingers that the 2021 you, team as a Guest Panellist at the 2021 awards go ahead as planned! Resthaven! South Australia Human Resources Award recipients and their Leadership Summit. I was Managers will receive their honoured to share the great work Sylvia Powell invitations via post closer to Resthaven is doing to support staff Executive the date. Congratulations to all development, and the creation of Manager, People awardees, and thank you for your career pathways for staff. and Culture long and valued service. Volume 30 Issue 2 12 May 2021
Resthaven Incorporated Staff Link Work Health & Safety Wellness Boost We all experience a mid- Employee Assistance afternoon slump sometimes. Program (EAP) Here are some simple activities If you need support at any we can all put in place to stay time, or for any reason, energised, productive, and ready please access our free and for tomorrow. confidential Employee Assistance Program (Access Stay Hydrated Programs) to speak with a Dehydration can negatively counsellor. To contact Access impact energy levels and Programs, phone: increase fatigue. Start each day with a glass of water and a 1300 667 700, or visit goal of drinking eight glasses www.accesssa.com.au throughout the day. There are several apps available that can help to track your hydration. Take a Break Stay Positive Taking frequent breaks can help to keep your energy levels up. Self-care is not a waste of A great positivity exercise is A walk at lunchtime, away from time; self-care makes your use to place a notebook and pen your electronic devices, can of time more sustainable. next to your bed before you fall boost energy levels and reduce Jackie Viramontez asleep. Right after your alarm fatigue. if you don’t have time for goes off, write down one thing a walk, simply stand and stretch. you’re looking forward to doing that day. This will help to start Dinner Single-Use Plastic Ban your day with a positive mindset. Aim to finish eating 2-3 hours Starts Breakfast before bedtime for better sleep. South Australia’s ban on Incorporate lean protein, dark single-use plastics began on A healthy breakfast will give you leafy greens, whole grains and a great start to the day. Try: 1 March, 2021. other nutrient-dense foods. y Yoghurt with fresh fruit/nuts The ban applies for single- Eat mindfully; put the phones use plastic items like straws, y Porridge with chia seeds away and turn off the television, cutlery and beverage y Boiled eggs with cooked and enjoy the meal. Mindful stirrers and will expand to spinach. eating can prevent you from include other items such as overeating. polystyrene cups, bowls and Lunch Creative Colouring Time plates in early 2022. Instead of a large meal at lunchtime, try eating a smaller Quiet time away from the blue Exemptions allow for the lunch with an afternoon snack. light of screens will help you to sale, supply and distribution Including healthy unsaturated get a better night’s sleep. Read a of single-use plastic straws fats and whole grains can also book, fill in a colouring book, or for people with a disability or give the body sustained energy. listen to music. health needs (this includes aged care). Plan your Exercise Take care, South Australia is the first Scheduling regular physical state in the nation to pass activity means that it will legislation to ban the sale, become a normal part of your Justin Burgess supply and distribution of day. Exercising boosts energy Manager, Work single-use plastic products. and improves sleep quality. Health Safety & Injury Management Volume 30 Issue 2 13 May 2021
Resthaven Incorporated Staff Link Workforce Development Recruitment Defining and supporting career pathways within Resthaven has had additional focus since July 2020, with the appointment of a Career Pathway Lead, Hannah Curtis. Acknowledging the continuing demand for attracting, recruiting and retaining a workforce in aged care, this role works closely with recruitment to find opportunities to support new demographics into the industry, and support the pipeline into critical roles through the development of existing staff. If you have completed this This is especially helpful for staff Currently, 37 Resthaven staff are training face-to-face in the last who work in regional areas, on a training contract, including 12 months, you may not be where support for people with Home Support Workers, Personal required to complete it online Parkinson’s Disease and their Care Workers and Community – if in doubt, check with your carers in the community are Services Coordinators. Manager. limited. Residential and Community Throughout April, Julie facilitated Staff News staff are required to complete sessions for clients and their We sadly farewell Clinical Nurse additional emergency response, carers at Resthaven Limestone Workforce Development - Student manual handling and donning Coast Community Services. She Facilitator, Kerry Billing, from the and doffing practical training also presented further sessions Workforce Development team. delivered at site by the Workforce at Resthaven Paradise, with very Kerry has been a passionate Development team. positive feedback received. facilitator of the Flinders Uni If you have any questions or Nursing students. Some of our Leadership Training concerns, please speak with your longer term staff would have Manager. As a Platinum member of the seen Kerry in a Clinical Educator Australian College of Nursing, capacity, or even a Registered Parkinson’s Education Resthaven received ten Nurse on the floor! I have no educational places, valued at Over the past few months, doubt that she will thrive in her $11,000, for staff to complete Clinical Nurse Workforce new role in a lecturing capacity. a series of online education Development, Julie Tansing, has We wish Kerry all the best. modules called the Leadership conducted several education Masterclass Series. sessions for staff and residents Training Update alike about Parkinson’s Disease. These were allocated to staff I’m happy to advise that across Resthaven residential and Julie is pictured (above) in Resthaven’s annual theory community services, and the February conducting zoom training is now accessible via participants are sessions for staff teams from RestLearn, for those who will be all progressing both community and residential completing the program online. well with their services, along with a group of The recommended internet modules. residents at Resthaven Paradise. browsers are Chrome, Edge April is Parkinson’s Month, and Firefox (note: the settings Tom Cleghorn and Julie prepared Resthaven in Internet Explorer are not Manager, Workforce staff teams with information compatible). Development surrounding the disease. Volume 30 Issue 2 14 May 2021
Resthaven Incorporated Staff Link Public Relations 2021 Resthaven Television Commercial On 4 April 2021, Resthaven’s new, highly anticipated television commercial was released to the world, and on our television screens! The process was an incredibly rewarding experience for all involved, and a lot of hard work and weeks of preparation being brought to fruition. This commercial showcases the heart and soul of Resthaven while promoting the multitude of services that we provide. We knew our staff would best We are thrilled with the outcome represent us on the screen – and of the 2021 Resthaven television that is exactly what they did. commercial, and to be able to share what we have been On 1 March, we sent out an working on with all of you. You internal talent call, encouraging can view it on the home page of those who know Resthaven best the website any time. Enjoy! to represent our organisation. It is with your passion for what We received 50 responses we do here that has made all this from across Resthaven, and it possible and worthwhile – so we was fantastic to see so much thank you. enthusiasm. We would like to thank all 50 staff members Listen to the radio and look out who applied to be a part of this for our new print advertising that project. complements the new campaign. Watch out for our forthcoming Of those applicants who were photo shoots for more photos of shortlisted, we thank you for our community! your shared excitement and cooperation, in what was an interesting process. The shortlisted applicants were invited to audition to the advertising agency. Those selected saw themselves diving Julie Johinke head-first into the filming world Manager, Public Relations on 22 March. Pictured (from top): Michelle O’Dea (Home Filming day involved a lot of Support Worker, Resthaven Northern back and forth, retaking the Community Services); Bindia Arora (Personal same scene until it was perfect, Care Assistant, Resthaven Leabrook) and Julie Johinke (Public Relations Manager); running around to different Darren Birbeck (CEO) and Bola Abu locations, and enduring the heat. (Home Support Worker, Resthaven Marion Community Services); Darren and Bindiya Maka (Registered Nurse, Resthaven Paradise & Eastern Community Services). Volume 30 Issue 2 15 May 2021
Resthaven Incorporated Staff Link Diversity Staff Diversity Training As part of Resthaven’s Diversity Action Plan, ‘diversity groups’ training has been provided to various residential and community services staff. The training sessions cover the topic of ‘diversity’ in its broadest sense – not just categories such as ethnicity or cultural diversity. Rather, the course outlines diversity in aged care, the different diversity groups, how people of diverse background may have been impacted by their Above: Staff celebrate Nepali New Year at Resthaven Mitcham. lived experiences, and how this influences their access to aged Harmony Week Upcoming Cultural Events care services. For this year’s Harmony Week y Orthodox Holy Saturday As time of writing, 34% of (15-21 March), Resthaven (1 May) Resthaven sites have booked developed a special Harmony y Mother’s Day (9 May) in this training. Contact me to Week poster for sites, and an y Eid al Fitr (end of Ramadan) arrange this session for your site. appreciation card for all staff and (12 May) It’s not too late! volunteers to acknowledge their part in making our organisation y International Day Against ‘The Little Things’ Project an inclusive workplace. See Homophobia, Biphobia, photos opposite page. Intersexism and Transphobia The Resthaven Internal Research (IDAHOBIT) (17 May) Project, ‘Communication Matters Nepali New Year y Buddha Day (19 May) – Intercultural communication skills training’, commenced in On 14 April, residents and y Pentecost (23 May) January 2021, and will run until staff at Resthaven Mitcham y National Sorry Day (26 May) the end of June. Resthaven celebrated Nepali New Year y National Reconciliation Week Leabrook was the pilot site in style. Resthaven Mitcham (27 May – 3 Jun) for this project, with residents’ Lifestyle Coordinator, Sylvia y Refugee Week (20-26 June) experiences and feedback Ortiz, organised for the Hall to be decked out in all things Nepali, y Coming of the Light (1 July) informing the training. taking residents on a cultural ride y International Tartan Day The aim of this project is to (1 July) (without the travel!). support direct care staff to better Residents delved into all things y NAIDOC Week (4-11 July) connect with consumers through the use of language. Part of this Nepali, such as the history For more information about project is the use of ‘The Little of Nepali New Year, and the these events, visit the Significant Things’ training kit, developed by traditions surrounding it. Nepali Days & Events calendar 2021 on Meaningful Ageing Australia. staff donned traditional dress RestNet, under the Multicultural and performed a dance that Services & The training sessions are highly is specific to Nepali New Year Diversity portal. interactive, involving discussion (pictured above). and activities. These include a combination of sharing To top off celebrations, the experiences and perspectives. kitchen team provided a Priscilla de Pree The first training sessions were delicious Nepali afternoon tea Project Officer, held in March, with follow up for residents to enjoy. Well done, Multicultural and training planned for May. everyone! Diversity Volume 30 Issue 2 16 May 2021
Resthaven Incorporated Staff Link Harmony Week 2021 From 15-21 March, we celebrated Resthaven Craigmore Harmony Week. In previous Did you years, Harmony Day was held know...? on 23 March. Harmony events aim to promote diversity and Since 1999, more acceptance of other cultures. than 80,000 Pictured this page are just some Harmony Day of the many events held across events have been many Resthaven sites. held in childcare centres, schools, Resthaven Malvern community groups, churches, businesses, organisations, Resthaven Head Office and federal, state and local government agencies across Australia. www.harmony. gov.au Resthaven Leabrook Volume 30 Issue 2 17 May 2021
Resthaven Incorporated Staff Link Volunteer Services Volunteer with Great ‘Bee-ing’ Together! Resthaven! People can apply to volunteer with Resthaven through our website: www.resthaven.asn.au/ volunteer. Or, pass on their details to us. Email volunteer@resthaven. Volunteer celebrations are bus trip in April (pictured right), asn.au, or phone 8373 9036. back! Events will be held across along with Resthaven Malvern, Resthaven locations throughout Bellevue Heights, and Craigmore. May 2021. Sadly, we were not able We sincerely thank the volunteer to bee together last year, which is bus driving team. why the theme of our 2021 events We are keen to engage more is: ‘Great “bee-ing” together again! volunteers across Resthaven. Let’s make a buzz this year Join us in spreading the word... with our celebration events for Keep an eye out for volunteer Resthaven volunteers promotions and inspiring stories. ‘bee-ing’ inspiring, kind and One of these is of Resthaven unique people. Murray Bridge We are delighted that bus trips volunteer, Jan have recommenced, after being Menz (below). put on hold during the past year Enjoy! due to the Coronavirus pandemic. Stacey After trials at Resthaven Thompson Malvern and Leabrook in March, Manager, Resthaven Mitcham enjoyed a Volunteer Services Volunteers in Top Form at the Winning Post Volunteers engage and connect with people living at Resthaven in such varied and interesting ways. Resthaven Murray Bridge volunteer, Jan Menz, is one such person. Jan and resident, Mr Robert Lynch (right), talk all things horse racing. Robert has three grandsons in the racing industry, two of whom are jockeys and one a trainer. Before each visit with Robert, Jan follows up on their racing form and provides this information to Robert, who is a person with vision impairment. Together, Jan and Robert are also involved in the footy tipping competition and maintaining Robert’s pinboard with the football results, for all residents to follow. ‘Robert is our longest residing resident on-site, and at the age of 96, we have never seen him happier!’, says Lifestyle Coordinator, Soraya Fitzgerald. This match is a photo finish! Jan also supports and arranges activities at Resthaven Murray Bridge, including the ‘500’ card game with three residents who enjoy playing together. As you can see, Jan makes a real difference in the lives of people living at Resthaven Murray Bridge. Volume 30 Issue 2 18 May 2021
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