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MoT UPDATE JUNE 2022, PAGES 52, `100 VOL. 10, ISSUE. 06 Finland Happy and Hearty escape to Northern Europe VETA A Noteworthy Night Of Glitz, Gaiety & Glorious Recognitions
titlis glacier mountain Enjoy a magical day under bright blue skies on sparkling fresh snow. Soar like an eagle over stunning glacier crevasses with the Ice-Flyer and indulge with snow toys at the Glacier Park. Let your heart pulsate on the breath-taking Cliff Walk. Mount TITLIS is a spot not to miss! TITLIS CLIFF WALK TITLIS GLACIER PARK STRASBOURG STUTTGART AMSTERDAM MUNICH HAMBURG BASLE LONDON VIENNA ZURICH BERNE BRUSSELS PARIS LUCERNE ENGELBERG GENEVA MARSEILLES LUGANO BARCELONA MILAN ROME TITLIS GLACIER MOUNTAIN WELCOME TO THE HEART OF SWITZERLAND
PUBLISHER’S NOTE TravelScapes VERSATILE MEDIA PUBLISHER & CEO Varun Malhotra varun@versatilemedia.in DIRECTOR Pranav Khullar pranav@versatilemedia.in EDITORIAL ASSOCIATE EDITOR Varun Malhotra Gagneet Kaur editorialts@versatilemedia.in Publisher & CEO DIGITAL MARKETING HEAD Dear Readers, Kritika kritika@versatilemedia.in For the last two months, the travel industry has been swinging out of the void that covid-19 has created in the past two years. As the world has now almost REPORTER opened its doors for everyone, it is spreading the light of hope to take their long- Richa Pundir awaited trips while ticking off the bucket list experiences. It’s finally the time to richa@versatilemedia.in say “Bon voyage”! Since the outbound travel has picked up in full swing in most of the destinations, we touch based with the outbound experts and this time, we spoke with a plenty of leaders to understand the exact survival scenario of ADVERTISING SALES tourism post COVID. Do read our “Spotlight”, “In Conversation” features along with some strongly opinionated "Guest Column". AGM SALES & MARKETING (MUMBAI) Aarti Rajkhewa It is no doubt that our travel fraternity has shown an unbreakable strength to make a compelling comeback and prepared well in advance for all the CONSULTANT future uncertainties. To acknowledge their efforts, award their resilience Anindya Malhotra, Jitin Mann and appreciate their brilliance, we made a show-stopping re launch of VETA yet again in the month of May. The 4th edition of Versatile Excellence Travel Awards (VETA 2022)w took place after a good gap of two years and felicitated DESIGN & PRODUCTION the travel industry’s maestros with the well-deserved label. Meet and greet, glitz and glamour, dance and cheers - too much of excitement was packed in ART DIRECTOR this one gala night! In case you missed being a part of it, TravelScapes, in this Rakesh Kumar June issue, has given an extensive coverage with all the insights and interesting details about the show. And yes, do not forget to check out the picture and ADMIN HEAD awardees gallery. Aarti & Premlata This is not all! Since the travellers have started to pack their bags, how can we forget to help you in deciding your next bucket list destination- the one that EXECUTIVE-CIRCULATION also helps you getting rid of the scorching summer. Finland, a perfect European Raja Rari destination that instantly hits our minds so, moving forward, we have covered some enticing “must-do” experiences in Finland that you may want to cherish. ACCOUNTS Spare some quality time, plug in the mind-calming music and read through Chandan Kumar Jha, Swati Jauhari, Sameer each page. I am sure you will instantly fall in love with Finland, just like we did at its very first glance! Editorial & Marketing Office: Versatile Media: 207, Satya Mansion, Commercial Complex, Ranjeet Nagar, New Delhi-110008 Contact: 011 - Share with us your valuable feedback and suggestions at 45530380/83 varun@versatilemedia.in All information in TravelScapes is varun@versatilemedia.in derived from sources we consider reliable. It is passed on to our readers without any responsibility on our part. Opinions/views expressed by third Happy Reading! parties in abstract or interviews are not necessarily shared by us. Material appearing in the magazine cannot be reproduced in whole or in part(s) without prior permission. The publisher reserves the right to refuse, Varun Malhotra withdraw or otherwise deal with all advertisements without explanation. All advertisements must comply with the Indian Advertisement Code. The publisher will not be liable for any loss caused by any delay in publication, error or failure of advertisement to appear. Owned and published by: Varun Malhotra, Editor & Publisher, EB-63, Maya Enclave, Hari Nagar, New Delhi - 110064 and printed at in-house facility.
CONTENTS JUNE 2022 VOL. 10, ISSUE. 06 VETA Page: 10 A NOTEWORTHY NIGHT OF GLITZ, GAIETY & GLORIOUS RECOGNITIONS Over 250 professionals and veterans from across the industry gathered at the glittering gala night of VETA- Versatile Excellence Travel Awards. Total 25 frontrunners were felicitated at a glittering ceremony held on May 17, 2022, at The Imperial New Delhi. GUEST COLUMN 31 “LET US CAPITALISE AND USHER IN DOABLE POLICY MEASURES AND TAKE INCREDIBLE INDIA TO A NEW HIGH” - E M Najeeb, Senior Vice President- IATO & Chairman- ATE Group of Companies… SPOTLIGHT SPECIAL FOCUS TRADE 20 SAUDI SETTING THE 24 ARK TRAVEL GROUP STAGE TO GO BIG IN THE REVEALS A REMARKABLE INDIA MARKET NEW IDENTITY AND GROWTH In conversation with Alhasan Ali FRONTIERS FOR 2022 Aldabbagh, Chief Markets Officer-Asia One of the well-known and trusted Pacific, Saudi Tourism Authority players in the leisure travel and luxury tourism segments, ARK Travel Group now wears a brand new look. We speak with Kishan Biyani, Managing Director of ATG (ARK Travel Group) to know more SPECIAL FOCUS INBOUND 22 “WE PLAN TO EXPAND OUR PRESENCE BY OPENING REGULAR UPDATES AROUND 50 FRANCHISES IN COMING ONE YEAR IN INDIA 6............................................................................................................................Inbound AND TO ASIAN COUNTRIES 16...............................................................................................................................Trade BY 2023” 26................................................................................................................... Hospitality TravelScapes speaks with A.K. Mohan, 44..................................................................................................................... Outbound Managing Director, Southern Travels Pvt. 47.........................................................................................................................Aviation Ltd… 50................................................................................................................On the Move
UPDATE Inbound Kerala Tourism launches first Water Street in Kottayam K erala recently inaugurated Street, cultural street, village life its first STREET project in experience street, experiential Maravanthuruthu, a town located tourism street, agri-tourism street, in the Kottayam district. Through water street and art street are the Sustainable, Tangible, Responsible, themes planned for each location. Experiential, Ethnic, Tourism The STREET project will be (STREET) project launched early implemented in the public-private this year, Kerala Tourism plans to partnership (PPP) mode, and highlight the state’s interiors and have local bodies and residents as rural hinterlands on the tourism stakeholders. map. The project is conceived by According to the Responsible the State Responsible Tourism Tourism Mission, stretches of (RT) Mission and is inspired by backwater, beaches, rivers and the ‘Tourism for Inclusive Growth’ natural canals will be considered slogan of the United Nations World Tourism Organization (UNWTO), under the water street project. Depending on the destination, India-Nepal cooperation on the department has said in a various suitable water based release. Launched at select locations tourism circuits and activities will be developed. Country boat rides; rising trajectory in religious in seven districts of Kerala, it consists of theme-based streets house boats; floating restaurants, theatres and markets; fishing tourism P where visitors can experience the experiences, etc. are some of the rime Minister Narendra Modi will pay a visit to Lumbini, Nepal, specialty of each location. Green activities being considered. on the occasion of Buddha Purnima. At Lumbini, Prime Minister will offer prayers at the sacred Mayadevi temple and, separately, participate in the Shilanayas (foundation laying) ceremony of a Centre for Buddhist Culture and Heritage to be built with Indian assistance. PM Modi’s visit to Lumbini at the invitation of Prime Minister Deuba underscores the shared civilisational and cultural heritage of the people of both the countries and will further deepen the bilateral relations. Durgeshman Singh, former Nepali Ambassador to India, said, “Culture brings people closer and the visit will add value to public life and society.” Modi is said to be using soft power diplomacy by visiting Nepal at a time when the geopolitical dynamics are rapidly changing and even Nepal has witnessed a division of opinion on issues like MCC MOT showcases India's travel and BRI. Nevertheless, the visit offers an immense opportunity for Nepal. products opportunities in Tourism is the mainstay of the Nepalese economy and religious tourism is one of the main contributors to the Nepalese tourism Incredible India reconnect 2022 industry. Not only has it generated thousands of jobs, but, has also promoted Nepalese culture, lifestyle and traditions. Nepal has a lot to offer to tourists, from the high Himalayas to the jungles of the T he Ministry of Tourism, the same may be leveraged for the Tarai plains teeming with wildlife, and, from the scenic grandeur Government of India is promotion of tourism. of its rolling hills to the rich cultural heritage of its inhabitants. organising a series of virtual It was followed by the remarks roadshows with Indian Missions from G Kamala Rao Vardhana, overseas to reconnect with its Director General (Tourism), existing partners and explore new ties and opportunities. Ministry of Tourism, Rao discussed about the recovery of UP govt to develop 14 tourist India’s vast range of travel products and opportunities was on the tourism sector and how India was ready to open up its borders circuits T display at the Oman edition of the once again. he Uttar Pradesh government will develop 14 tourist circuits Incredible India Reconnect 2022 The first Incredible India to promote tourism in the state, a minister said. One of these virtual roadshow. Reconnect event signalled the 14 tourist circuits would be dedicated to martyrs, Uttar Pradesh The Incredible India Reconnect start of great efforts between the Minister for Tourism and Culture Jayveer Singh said. Braj Bhoomi, 2022 Virtual Roadshow started government and the market to the birthplace of Lord Krishna, would be developed as a new with opening remarks from Amit encourage bilateral tourism by tourist hub displaying its ancient culture, the minister said after Narang, Ambassador of India recognising the issues, challenges, inaugurating the four-day Amrit Sangeet Utsav here. The state to the Sultanate of Oman. He and opportunities in an attempt to government will develop new infrastructure and provide a facelift to talked about India and Oman’s strengthen and build momentum Mathura with the cooperation of people, he said. bilateral relationships and how on two-way growth phase. 6 travelscapesonline.com JUNE 2022
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UPDATE Inbound Rajasthan top destination for Goa Government to develop investments in Tourism eco-tourism in forest areas I T n Rajasthan, the Principal Secretary he Goa government will Wildlife Sanctuary, build of tourism Gayatri A Rathore said develop eco-tourism camping areas, jungle trails that Rajasthan is not only a preferred in the forest areas and etc,” the state forest minister destination for tourism but also parks of the coastal state, tweeted. “We will carry regarding tourism investments along state Minister Vishwajit out these activities with with its allied projects. Rane said. Rane said guidance from experts in She highlighted the fact that that discussions were order to ensure that people maximum number of MoUs and LoIs held with officials of the are more interested in and were signed in the tourism sector for forest department for visit forest parks. Camping the Invest Rajasthan Roadshows: Rs. the development of eco- areas and jungle trails will 11,906 crore for 363 projects, which tourism and to improve be prioritised. We will create is expected to bring in employment infrastructure in wildlife an entirely new ecosystem opportunities for 57,138 people. sanctuaries in the state. so that we can see the Rathore spoke at the first roadshow “Following discussions animals within the park,” he for the Rajasthan Domestic Travel with forest dept officers, said. Mart (RDTM), 2022, which was we have decided to give A tourist hub known for its organised at Hotel Clarks Amer. thrust to development of beaches and nightlife, Goa The event was together held by rural, wellness, leisure, pilgrimage, forest eco-tourism within has six wildlife sanctuaries the department of Tourism and weddings, among others. forest areas and forest and a national park, most Federation of Hospitality and Tourism Rathore said that the Rajasthan parks. We will improve of which are situated in the (FHTR). The RDTM is scheduled to be Tourism Policy has emphasised the infrastructure of Dr Salim north-eastern or southern held from July 22 to 24 in Jaipur. The scope of rural tourism, film tourism Ali Bird Sanctuary, Bondla part of the state. principal secretary said that combined and heritage tourism. Favorable with its cultural and royal heritage, policies and efforts have helped Rajasthan is a sought-after destination tourism witness a speedy recovery in areas concerning wildlife, eco- from the pandemic. MOT sanctions ten projects under coastal thematic circuits G angapuram Kishan Reddy, Minister of Tourism, Culture and Development of Northeastern Region, Government of India, said that cruise tourism J&K to remove all shortcomings to boost is one of the most vibrant and fast-growing sectors of the leisure and travel industry. The promotion of coastal tourism lighthouses and river cruise circuits and under the Swadesh Darshan scheme, the tourism in the state R through beach tourism, purchasing ferries. Ministry of Tourism has ajeev Rai Bhatnagar, be equipped with night lighthouse tourism and He further added sanctioned ten projects Advisor to Hon’ble parking facilities which cruise tourism will help that the government under coastal thematic Lieutenant Governor, will ease travelling by communities such as is also working circuits worth Rs. 648.80 UT of Jammu & Kashmir air.” He was addressing fishing communities towards developing crore across various said, “Kashmir is the seminar ‘FICCI Golf to find other livelihood dedicated terminals States / Union Territories. enchanting destination Tourism Summit and Golf opportunities and for cruise passengers The government has in terms of scenic beauty, Tournament’, organised by supplement their and cruise vessels. also sanctioned 228.61 environment and nature. FICCI J&K State Council, income. He said that "The government has crores for various I assure you that we will jointly with the Ministry of through the Central recognised cruise projects on developing be able to very soon meet Tourism, Government of Financial Assistance tourism as a niche cruise terminals and most of the shortcomings India; Jammu & Kashmir Scheme, the Ministry tourism product to related infrastructure in terms of infrastructure, Tourism (Host UT), of Tourism has been attract tourists", the at major ports under accommodation, transport, Chhattisgarh Tourism supporting tourism minister said while the ''Assistance to etc. Almost one lakh crore (Partner State) and IGTA infrastructure by alluding to the initiatives Central Agencies for has been invested to (Partner Association) from developing ports and for the sector. Tourism Infrastructure develop road infrastructure May 27 to 29 in Srinagar cruise terminals, The minister said that Development'' scheme. in J&K and airports will and Pahalgam. 8 travelscapesonline.com JUNE 2022
VETA AT A GLANCE A NOTEWORTHY NIGHT OF GLITZ, GAIETY & GLORIOUS RECOGNITIONS Like the yearly contributions that the travel and tourism industry has to the global economy, TravelScapes, after two years, returned yet again to honour the exceptional businesses within the travel, tourism and hospitality niches and the enterprises responsible for making your dream vacations come to life. Over 250 professionals and veterans from across the industry gathered at the glittering gala night of VETA- Versatile Excellence Travel Awards. Total 25 frontrunners were felicitated at this glittering ceremony held on May 17, 2022, at The Imperial New Delhi. Now in its 4th year of celebration and considered the hottest ticket, the coolest gala-night, or literally, the “IIFA of the travel and tourism industry calendar”, VETA has set exceptional benchmarks. From making a memorable debut in India in 2018 to taking the award show all the way to the Middle East, VETA garnered so much love the celeb friends? This year, VETA welcomed Zayed Khan, Rohit Bose and appreciation and with each passing year, we persistently kept Roy and Elli AvrRam as the special celebrity guests. Also, Jazeera upping the game. This year was a special one too! VETA 2022 made Airways and TripJack came on board as the premium sponsors for the a show-stopping re-launch after overcoming the grappling chaos of event while Amritara Hotels & Resorts tempted the guests with their the pandemic. The award night not just recognised the best in the exclusive lounge at the venue. industry but also celebrated their resilience and zeal to stand back The remarkable award night began with Germany being recognised strong after a two-year hiatus. To applaud their “never backing out” as "Most Preferred Destination for Business & Leisure- 2022" followed spirit, Team TravelScapes prepared a special video dedicated to by TripJack winning the title - “Most Innovative & Promising B2B VETA 2022 audience. The night got more desirable and even better Travel Portal- 2022” and Finland bagging “Top Emerging Tourism with the presence of very versatile hosts, the amazing TV Anchors Destination in Europe”. Next in Line was Kazin DMC being conferred and Bollywood actors- Maniesh Paul and Sophie Choudry. While Paul as “Leading Destination Management Company for Kazakhstan”; entertained the audience with his rib-tickling punch lines and gags, Jazeera Airways - “Leading Low-Cost Airline In The Middle East” and the beautiful diva Choudry added a tinge of extra glitz and glam to TBO Group as “Leading B2B Travel Service Platform- 2022”. “India's the show. And how can any of our VETA editions be complete without Fastest Growing Experiential Luxury Hotel Chain” was conferred to Amritara Hotels & Resorts; “Best 5* Premium All-Inclusive Resort in the Maldives” to Cora Cora Maldives and “Top Bucket List Destination For Honeymooners- 2022” title was bagged by Japan. Southern Travels secured the recognition of “India’s Top-Rated Domestic Tour Operator” followed by Fortune Hotels which was recognised as the “Best Upscale Brand in India”. Next and the most prestigious award in the first set of awards was “Lifetime Achievement in Hospitality” which was felicitated to the most dynamic hotel industry veteran whose tactful leadership and decades of experience brought instrumental changes to the ITC brand- Nakul Anand, Executive Director at ITC Limited. “Most Exceptional All-Inclusive International Hotel Brand” was conferred to RIU Hotels & Resorts whereas the “Most Promising 10 travelscapesonline.com JUNE 2022
VETA AT A GLANCE Mid-Scale Hospitality Chain” was secured by Summit Hotels and Resorts. “Middle East’s Leading Airline for Customer Experiences” was bagged by Oman Air; “Most Exceptional Heritage Project In India” and recognition – with some of the amazingly energetic dance was presented to Heritage Transport Museum; “Most Trusted DMC performances concluding the show with all the gusto and cheer! for South Africa Luxury Travel” was given to Southern Africa 360 Seemed like a fitting end to a truly memorable night! Luxury Holidays; “Leading Global Assistance & Insurance Provider” “The Versatile Excellence Travel Awards has seen the extremely was presented to Asego; “Leading Lady in the Tourism Industry” high standard of entries once again, even amidst the fears of COVID was secured by Priyanka Nijhawan- Director- Representations, infection disrupting the industries again. This has been a difficult time Nijhawan Group; “Most Trusted Global DMC” was given to One for the tourism industry and we’re really proud and grateful to be able Above Destination Management Services; “Leading Travel Tech to celebrate in person with the very best in our travel, aviation and Provider-2022” was presented to Quadlabs and “Outstanding Retreat hospitality sectors once more. We look forward to a brighter edition of for Recreational Activities in Maldives” was felicitated to Hideaway VETA in 2023”, the CEO & Publisher Varun Malhotra said. Beach Resort and Spa Maldives. Fiji secured the much-deserving Pranav Khullar, Director, TravelScapes expressed his happiness by title of “South Pacific’s Leading Island Destination” followed by saying that he is proud of the number and quality of entries to VETA Flyremit.com bagging the award for “India's First Digital Travel 2022, particularly in light of the significant challenges of the past two Remittance Platform – 2022” and Jetsave India Tours for “Best In Visa years and thanked all those who made it possible. “We have bigger Facilitation-2022”. plans for 2022 and VETA was just a magnific trailer to what is in store Year on year, after delivering outstanding shows, VETA, this for the year ahead. With this, we look forward to seeing a greater year, proved its worth again! A night of networking, socialising turnout for the 2023 award show,” he revealed. JUNE 2022 travelscapesonline.com 11
SOUTHERN TRAVELS KAZIN DMC LEADING DESTINATION MANAGEMENT COMPANY FOR INDIA’S TOP-RATED DOMESTIC TOUR OPERATOR KAZAKHSTAN CORA CORA MALDIVES SOUTHERN AFRICA 360 LUXURY HOLIDAYS BEST 5* PREMIUM ALL INCLUSIVE RESORT IN THE MALDIVES MOST TRUSTED DMC FOR SOUTH AFRICA LUXURY TRAVEL JAZEERA AIRWAYS ASEGO LEADING LOW-COST AIRLINE IN THE MIDDLE EAST LEADING GLOBAL ASSISTANCE & INSURANCE PROVIDER 12 travelscapesonline.com APRIL2022 JUNE 2022
COVER STORY FIJI FINLAND SOUTH PACIFIC’S LEADING ISLAND DESTINATION TOP EMERGING TOURISM DESTINATION IN EUROPE TRIPJACK JAPAN MOST INNOVATIVE & PROMISING B2B TRAVEL PORTAL- 2022 TOP BUCKET LIST DESTINATION FOR HONEYMOONERS- 2022 QUADLABS GERMANY MOST PREFERRED DESTINATION FOR BUSINESS & LEISURE- LEADING TRAVEL TECH PROVIDER-2022 2022 APRIL JUNE 2022 travelscapesonline.com 13
COVER STORY OMAN AIR AMRITARA HOTELS & RESORTS MIDDLE EAST’S LEADING AIRLINE FOR CUSTOMER INDIA'S FASTEST GROWING EXPERIENTIAL LUXURY HOTEL EXPERIENCES CHAIN FLYREMIT.COM FORTUNE HOTELS INDIA'S FIRST DIGITAL TRAVEL REMITTANCE PLATFORM - 2022 BEST UPSCALE BRAND IN INDIA JETSAVE INDIA TOURS SUMMIT HOTELS AND RESORTS BEST IN VISA FACILITATION-2022 MOST PROMISING MID-SCALE HOSPITALITY CHAIN 14 travelscapesonline.com APRIL2022 JUNE 2022
COVER STORY RIU HOTELS & RESORTS ONE ABOVE DESTINATION MANAGEMENT SERVICES MOST EXCEPTIONAL ALL-INCLUSIVE INTERNATIONAL HOTEL MOST TRUSTED GLOBAL DMC BRAND TBO GROUP MS PRIYANKA NIJHAWAN LEADING B2B TRAVEL SERVICE PLATFORM- 2022 LEADING LADY IN THE TOURISM INDUSTRY HERITAGE TRANSPORT MUSEUM HIDEAWAY BEACH RESORT AND MR NAKUL ANAND, EXECUTIVE SPA MALDIVES DIRECTOR AT ITC LIMITED MOST EXCEPTIONAL HERITAGE PROJECT IN INDIA OUTSTANDING RETREAT FOR LIFETIME ACHIEVEMENT IN RECREATIONAL ACTIVITIES IN MALDIVES HOSPITALITY APRIL JUNE 2022 travelscapesonline.com 15
UPDATE Trade Nijhawan Group to represent ONYX Hospitality Group in India N ijhawan Group has been for extensive trade and media appointed the India Sales, outreach for one of the top Marketing & Public Relations hospitality brands in the agency for ONYX Hospitality world.” Group. Nijhawan Group “India has been a key source would be responsible for market for us, and with a strategising and executing new representation in the ONYX Hospitality Group’s in- country, we are optimistic TravClan establishes its market trade engagements, of this growing opportunity. joint marketing cooperation, With our diverse portfolio footprint across major product advocacy, brand collaborations and building catering to the many needs of our guests we are confident of Indian cities T trade and media relations. strengthening our presence ravClan, recently organised a series of With decades of experience amongst Indian travellers,” events for travel agents across leading of promoting some of the said Hazel Chua, Senior Indian cities including Delhi, Mumbai, most successful hospitality Director of Commercial Priyanka Nijhawan Kolkata, Bangalore and Ahmedabad. The brands and emboldened by Operations.” aim was to introduce TravClan’s path- the experience of a team that breaking services to leading travel agents spans across the country, in these cities. Nijhawan Group is one of the The events aimed to provide networking leading travel conglomerates opportunities and educational sessions with diversified entities for travel agents to upskill themselves for within the Indian travel the new normal, and get insights on latest industry. developments in the travel industry. For On this occasion, Priyanka instance, the Kolkata event witnessed Nijhawan, Director- over 100 agents attend the gathering. It Representations, Nijhawan was sponsored by two resorts in Maldives. Group said, “We take pride Similar outreach was witnessed in the in announcing that ONYX events held at the other major cities. Hospitality Group is the With the Indian travel and hospitality newest addition to our brand sector gaining momentum and global portfolio. We are prepared to flight movements resuming, the time has magnify and pave the path come for Indian travel agents to reorient themselves with the global trends, needs and traveller preferences. Accordingly, there is a need to adopt a digital-first Lily Hotels hosts product update and approach and integrate travel operations with requisite technology that would networking lunch in Chandigarh help the agents in running operations smoothly, and generating greater revenues. As a global B2B travel services L ily Hotels Pvt. Ltd. in association with LINKIN provider, TravClan has been taking Reps. Pvt. Ltd., hosted an exclusive lunch for initiatives to empower the travel agent the travel trade partners in Chandigarh. The community and create avenues of mutual resorts operated by Lily Hotels in the Maldives growth for all. are the pioneering leading All-Inclusive Resort, Chirag Agarwal, Co-founder, TravClan, located in central Maldives - Lily Beach Resort said, “Smaller and offline travel agents & Spa at Huvahendhoo, a large island hideaway contribute more than $500 billion to resort located in northern Maldives with the travel sector economy globally. privacy at its core – Hideaway Beach Resort & The pandemic made operations more Spa, and its collection of elevated and curated challenging for them and necessitated a luxury beach villas with dedicated butler digital transformation. TravClan has built service as a ‘resort in a resort concept’ – The a robust platform that has already enabled Signature Collection by Hideaway. Highlighting the importance of the north thousands of travel companies to recover The networking event was followed by India’s travel market to Maldives, Desislav from the pandemic impact and grow the product presentation, by Komal Seth, Gospodinov, Group Director of Sales & their business faster than ever. We have Founder & Director, LINKIN Reps. Pvt. Ltd. The Marketing said, “I would like to thank all our adopted a tech-driven approach to resolve presentation highlighted the key features of travel trade partners in Chandigarh for their all major challenges faced by the travel the luxurious properties. The response of the continuous support towards promoting the agents. The events served as excellent session was extremely encouraging and it was luxurious resorts under Lily Hotels. Chandigarh engagement opportunities between heart-warming to witness the enthusiasm for is one of our most important markets and we the platform and the travel agents from Lily Hotels’ products among the Chandigarh eagerly look forward to welcoming travellers different cities across India.” trade partners. from the region.” 16 travelscapesonline.com JUNE 2022
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UPDATE Trade Resorts World Cruises' Genting Dream arrives at Marina Bay cruise centre T he Genting Dream arrived at the Marina Bay Cruise Centre Singapore (MBCCS), in preparations for its first commercial sailing on June 15, 2022. As the first resort cruise ship to homeport in Singapore, STIC GSA Pvt. Ltd. the Genting Dream will provide vacationers with a appointed exclusive personalised cruising lifestyle experience, filled with diverse sales representative for international offerings. the world. capacity; a theme park at sea Azerbaijan Airlines in India Resorts World Cruises will deliver the ultimate cruise The Genting Dream offers 35 food and beverage with pools and waterslides, ziplines, a rock-climbing A zerbaijan Airlines have announced the adventure aboard the facilities, comprising on wall, a wide sundeck, appointment of STIC GSA Services Pvt. Genting Dream, the first ship inclusive and speciality state-of-art Virtual Reality Ltd. as its Exclusive Sales Representative of a planned fleet that are restaurants, bars, as well and popular arcade games; for India. Based in Baku, the carrier “Resorts Cruising on High certified Halal and vegetarian bowling alleys, amazing operates flights to 40 destinations in 25 Seas”, expanding the Resorts dining offerings. Enjoy duty- free shopping, spas countries across Asia, the CIS, Europe Brand from land experiences international performances and many more attractions and the USA with a fleet of 23 airplanes. – 46 properties, 8 countries, and blockbuster movies – perfect for vacationers or The STIC Travel Group is one of the 4 continents and 80 million at the Zodiac theatre with for corporate retreats and largest travel companies in India with visitors a year – to the seas of an impressive 1,000 seat team-building. offices in all major cities across the country. It represents more than 20 travel, aviation, tourism, cruise and hotel brands exclusively in India. The company also provides management, sales, marketing and operational services to some of the world’s leading airlines as their exclusive General Sales Agent in India. Thomas Cook India expands presence in Gujarat to tap the strong and growing travel market T homas Cook (India) Ltd inaugurated a new Gold Circle Partner (franchise) Norwegian Cruise Line celebrates full re- launch of 17-ship fleet outlet in Vadodara to capitalise on the strong and growing travel opportunity from the region. This expansion augments N Thomas Cook India’s distribution and orwegian Cruise Line winning vessels. Pacific, visiting eight ports reach in Gujarat, including Vadodara, to (NCL) celebrated the "This is an incredibly in 12 days, with departures 10 consumer access centres: 5 owned completion of its Great important day in our history from the beautiful Island of branches and 5 Gold Circle Partner Cruise Comeback with the and a defining moment Tahiti. Itinerary highlights (franchise) outlets. In addition to serving sailing of Norwegian Spirit, for our future,” said Harry include a journey to Bora Vadodara, the outlet will also serve as a the 17th and final ship in its Sommer, President and Bora, where guests can hub for nearby business and residential fleet to return to service. CEO of Norwegian Cruise enjoy snorkeling and areas of Anand, Ankleshwar, Bharuch, NCL’s return to service Line. “We are moving full discover why the elegantly Godhra, Rajpipla, Dabhoi, Karamsad and after a 500-day pause began speed ahead, having already calm waters are world- Borsad. In the new age of travel, customers with Norwegian Jade’s welcomed more than half famous. They also can are understandably seeking the guidance July 25, 2021 sailing from a million guests for an venture to Raiatea, which is and reassurance of holiday experts and Athens (Piraeus), Greece. exceptional vacation at sea.” considered the most sacred Thomas Cook India’s internal survey Since then, the Brand has Norwegian Spirit, which is island in the South Pacific, reiterates the same, with a significant 77% systematically re-launched sporting an extensive bow- where visitors can spend of respondents stating that they require its ships around the world, to-stern, over $100 million the afternoon exploring lush guidance from a holiday expert. welcoming guests and crew revitalisation, will be sailing rainforests and the extinct members aboard its award- through the deep blue South volcano, Mount Temehani. 18 travelscapesonline.com JUNE 2022
Trade UPDATE InterGlobe Enterprises and UPS launch MOVIN to transform Indian B2B Logistics InterGlobe Enterprises, one of the trusted travel and hospitality conglomerates and UPS, a global leader in logistics announced a joint venture to launch MOVIN which is a new logistics brand aimed at serving the needs and demands of the fast-paced Indian market. The name MOVIN, as revealed by JB Singh, Director InterGlobe Enterprises, is a combination of Movement and India (MOVEMENT+INDIA). M OVIN will offer a range of extensive express and premium service coverage across India with a strong portfolio of B2B domestic services including a day-definite, as well as express, time-definite solutions, which will give businesses better predictability and greater competitiveness to swiftly integrate into the global value chain. India’s rapidly developing economy and the demand of the business community for robust logistics solutions presents a significant opportunity and MOVIN is well positioned to provide efficiencies, stronger distribution channels, advanced through this venture.” will empower local businesses to grow and technology, and apply global best practices. Leveraging UPS’s global logistics connect them to trade opportunities around Talking about the aims and agenda of this expertise combined with InterGlobe’s deep the world,” said Ufku Akaltan, UPS President venture, Singh said, “India’s growth towards a understanding of the Indian market, MOVIN Indian subcontinent, Middle East and Africa. $5 trillion economy will be largely supported will build technology-backed solutions that “With a strategy of customer first, people led, by the growth of local businesses and will link companies across the country to innovation driven, UPS further expands its logistics which are key contributors to India’s international businesses with speed, reliability global network, including healthcare solutions, economy. I am confident that InterGlobe’s deep and enhanced digital customer experience. through a unique partnership that creates a understanding of the Indian market, combined Creating corridors of opportunity, innovation suite of services to serve B2B customers’ need with UPS’s 114 years of logistics expertise and excellence, MOVIN will offer seamless to grow.” will make this venture a success.” He added, integration across air and ground networks, Headquartered in Gurugram, MOVIN officially “We are certain that our foray into logistics to B2B customers, enabling an uninterrupted launched its operations from May 26 in a with MOVIN will contribute significantly to the flow of goods that is backed by consistent, phased manner and will ramp up in July of rapid development and growth of businesses predictable and responsive operations. 2022 starting with Mumbai, Delhi NCR and in India. We look forward to enabling and “UPS is excited to launch this new venture Bengaluru - with more expansions to other facilitating trade, commerce and employment with InterGlobe Enterprises. Together we metros and cities across the nation to follow. VFS Global links leadership ITB Berlin 2023 to take place live again performance appraisals to next March in Berlin sustainability goals M esse Berlin is planning on the Berlin Exhibition Grounds. a number of important “By positioning ITB Berlin changes next year to mark the exclusively as a B2B product we V FS Global said that the Colleagues, Protecting our first in-person edition of ITB want to make the format future- performances of senior Environment and Supporting Berlin since the pandemic began. proof and further significantly management for 2022 will be our Communities. Each of ITB Berlin 2023 will take place enhance the brand as a global linked to sustainability targets these pillars are carefully on three successive days, from catalyst of the tourism industry, set for that period. This comes selected and aligned to the March 7 to 9. The demands said David Ruetz, head of ITB as a defining move as part of organisation’s business placed on global trade fairs have Berlin. “At the same time we the organisation’s long-term strategy, the United changed considerably in recent are making sure to give our sustainability strategy with a Nations (UN) Sustainable years, which is why in future image a necessary boost and focus on Environment, Social Development Goals, as well and in terms of customers, improve our existing ties and and Governance (ESG) key as national priorities. They is concentrating its efforts to ability to attract new customers. performance indicators (KPIs) also include a considerable focus on exhibiting companies In the past we have repeatedly rolled out in 2021. focus on Diversity, Equity as well as exclusively on trade observed that the majority of our According to the strategy, and Inclusion, Employee visitors, buyers and the media. exhibitors place a clear emphasis the company has identified Empowerment and Reduction As in previous years, the on addressing B2B audiences. five pillars - Contributing of GHG Emissions, which are internationally renowned ITB In future, this move will make it to Sustainable Economic a part of the Management Berlin Convention will take place possible to further concentrate Growth, Delivering Good by Objective (MBOs) for the live parallel with the exhibition their efforts.” Governance, Nurturing our company’s senior executives. JUNE 2022 travelscapesonline.com 19
SPOTLIGHT Saudi setting the stage to go big in the India market The Kingdom of Saudi Arabia has undergone momentous changes from the time it opened its doors to tourists in 2019, keeping in line with its deeply ambitious Vision 2030. Now that this promising country is all set to become a big player on the international tourism stage, pivoting away from its rich oil sector and towards a more sustainable economy, the country is aiming high to showcase itself in the key tourism source markets- India being one of them. TravelScapes discovers a lot more about the destination’s promotion strategy in India, the USPs and possibilities of increasing air connectivity in an exclusive chat with Alhasan Ali Aldabbagh, Chief Markets Officer- Asia Pacific, Saudi Tourism Authority By Gagneet Kaur Saudi has gone through an amazing events like cricket matches, host high-profile transformation and tourism indeed has been weddings as we are fortunate to have the an important driver of growth for its future. naturally-blessed landscapes and destinations It is one of the key pillars at the heart of their that can be ideal for both the Indian weddings Vision 2030’s plan where the aim is to diversify and film shootings,” Alhasan elaborates. the economy as well as welcome around 100 Talking about the bestselling attractions, million visitors. Most recently, Saudi Arabia he puts a spotlight on Saudi’s top favourite also moved ten places up to the 33rd position destination- AlUla and shares other unmissable in the latest World Economic Forum’s (WEF) experiences including Hegra Mountains and Travel and Tourism Development Index. Jabal Al-Qarah Mountains. “There are a lot Moving in line with this promising success, its more gems that are yet to be discovered and vision and plan to present itself as a thrilling, we are steadily unpacking these gems and are new destination to the key source markets, all set to showcase them to our Indian tourists Saudi Arabia has rolled out a set of strategies coming in,” Alhasan states. which includes the destination promotion plans in various key markets including India. Saudi: The shepherd to sustainable tourism Just like the other Middle Eastern giants, Saudi Raising the right kind of awareness among Arabia is stepping up its efforts to become the Indian travellers: forerunner in developing a sustainable model of Taking into account that the travelling appetite very closely with the key stakeholders and the tourism. This includes a huge investment of over of Indians is very encouraging, Saudi Arabia travel trade associations who understand the USD 800 billion in the next 8 years that including has embarked on ambitious marketing drives Indian market well. They are guiding us on how the massive projects in the pipeline. Alhasan says, to boost inbound tourism to the Kingdom. we should plan the journeys in Saudi or how “Sustainability is at the core of our vision in 2030 Coming on the heels of Saudi’s successful we should build experience-rich packages for and we have always strongly believed that we showcase during SATTE 2022 followed by the Indian travellers.” He adds, “All of this, not cannot be competitive on the global stage without several key MoUs signed with Indian travel just requires investment but also the effort in having a sustainable strategy. Therefore, we are companies, Saudi Arabia Tourism Authority prioritizing ideas we build on going forward,” now planning to invest over USD 800 billion seeks to raise the right kind of awareness in the next 8 years in the tourism eco-system about Saudi amongst Indian travellers. “India Saudi’s potential to attract significant traveller which includes infrastructure projects such as is one of the top and the most important source segments: the Red Sea Project aimed at counterbalancing markets for Saudi Arabia. Therefore, we are The experts always believed that this any negative environmental impacts, Neom- a planning to invest a lot not only in the trade promising country holds the potential to new city, Amaala - a tourism destination to be engagements with the country but also in a few become a significant player in tourism as it centered on wellness and culture. Further, AlUla other key areas, destination marketing being aims to lure the travellers from every segment is also planning to be carbon neutral by 2030 one of them. This is crucial for us since we of the market. Apart from their bestsellers, and other mega projects are in the offing. Each of want to raise the right level of awareness about Saudi now plans to turn the tables and these is unique in terms of value proposition and Saudi as an ideal tourism destination,” Alhasan welcome the fast-emerging segments. sustainability kept on the top of our mind.” highlights. “Before COVID, there were about 27 million Asked about how is Saudi readying itself to outbound travellers that explored Saudi Arabia a Air connectivity: another growth frontier receive the Indian tourists, Alhasan informs, “We lot of which were groups, families, solo travellers Alhasan elaborates that to date, Saudi has had are consistently working on gaining confidence seeking the beach activities and even those who a bilateral agreement of 56000 seats between from the Indian travellers about Saudi and are are attracted by the culture and heritage. For India and Saudi out of which 28000 have been making sure that every touch point that Indian the year ahead, we are targeting families, the utilised with airlines like Saudia, flynas, Air traveller goes through, from landing-in to leaving growing middle class, students who are going India and IndiGo. Adding to that, he expectantly Saudi Arabia, is truly delightful. Indians’ appetite back to universities and are stopping over in shares, “We are also working with other airlines to travel is very promising and they are always on Saudi Arabia. Given the fact that Indians are to increase the number of slots and also look the lookout to explore more. Keeping that in mind, well-acquainted with the Middle East, we are at adding the number of Indian cities into our we are promoting Saudi’s distinctive offerings also aiming to loop in those travellers who are portfolio of flight frequencies to Saudi Arabia. that include various regions and cities, each of doing combination trips including visits to other We are expecting a lot more this year in terms which has different topography, weather, culture Middle Eastern countries while visiting Saudi. of augmented air connectivity as we are keen on and cuisines. We are also learning to understand We will also be working tactically to collaborate developing more routes from India and growing what Indian travellers seek and are also working with Bollywood, bring in some crowd-pulling them in coming years.” 20 travelscapesonline.com JUNE 2022
SPECIAL FOCUS INBOUND We plan to expand our presence by opening around 50 franchises in coming one year in India and in Asian countries by 2023” In an insightful conversation with A.K. Mohan, Managing Director, Southern Travels Pvt. Ltd, TravelScapes learns how and why this 51 year-old tour company holds great eminence and excellence in Indian domestic tourism segment. Read on to find out more about the company, its future expansion plans, the key achievements and core values that set them apart… By Gagneet Kaur well as from association and trade bodies. Recently, the company was awarded the most SOUTHERN TRAVELS: prestigious VETA Award for “India’s Top Rated A SNEAK PEEK Domestic Tour Operator” at Versatile Excellence Travel Awards 2022 hosted by TravelScapes. • Southern Travels is a 51 year-old brand • One of the top players in domestic market In general, what scope do you see for domestic • Also owns hotels in New Delhi, Jaipur and tourism in India post COVID? How has the re- Vijayawada with over 200 keys sponse been so far this year, in terms of bookings • Southern Travels has 12 branches in India with fleet of its own vehicles for Southern Travels? • The company has a strong presence Tourism post COVID has witnessed a boom in among B2C the domestic sector. People were almost locked • Has been awarded with National Tourism inside during the last two and half years and Award by the Ministry of Tourism for 8 fear of COVID overpowered the minds. Indian times in a row government took appropriate steps by vaccinating • Recently, the company was bestowed with the title “India’s Top Rated Domestic the people with double dose, which in turn Tour Operator” at VETA 2022 hosted by created confidence in travellers. This year came TravelScapes as a ray of hope as there is a tsunami of rush to • Expansion plans include opening around Please give us an overview about Southern many destinations like Kashmir, Uttarakhand 50 Franchises in coming one year in Travels, its key services and products/ markets. (for Char Dham), Himachal, North East, Goa, India and to Asian countries by 2023 • Also plans on expanding presence in Southern Travels is a five decades old company Andaman and many more. GCC countries by 2024 and to USA, South having an incredible network of branches in Talking particularly of our company, Southern Africa and UK by 2025 India. It is undoubtedly, one of the top players in Travels has recorded a very good business this domestic market. The services include domestic year and has good numbers of closure for coming and international tour packages, hotel bookings, months too. We also see a tremendous growth of car and coach rentals, cruises, MICE, passport, enquiries as compared to last years. Southern Travels is a recognised brand in India; visa and Insurance. Southern Travels also owns thanks to your efforts and zeal to grow with the hotels in New Delhi, Jaipur and Vijayawada with There are never ending debates and discussions team. What has been your mantra for success? over 200 keys. As a part of expansion strategy, the to get “tourism” recognised as an “industry”. Ac- Southern Travels is a 51 years old brand that group plans to start a vertical in managing hotels cording to you, what kind of support can govern- has served to millions of tourists until now. It is a across India with its brand by 2023. ment extend to the tour operator fraternity? well-known name that has made its mark in the Tourism in India has significant potential with domestic tourism segment of India. Till date, how has the growth been for Southern rich culture and historical heritage, variety of The mantra for success of Southern Travels Travels ? ecology and places of natural beauty spread has always been its belief in quality services, Southern Travels is a professionally run company across from Kashmir to Kanyakumari. Tourism transparency, in technology as well as on with a continuous year on year revenue growth is very important for the country’s economic researching on the client requirements and giving and evident increase in client base of the growth. This sector generates direct and indirect the quality products at affordable costs and of company. This growth can be credited to our employment opportunities for millions of job- course, our great and strong team. quality services and the marketing strategies; seekers. Pre-COVID, it was contributing around the reason why Southern caters to over 1.5 lakhs 6.9% share in India’s GDP. What are your future plans for Southern Travels? customers per year. Given the fact that it has tremendous potential, Southern Travels has 12 branches in India it is definitely a high time that Government of with fleet of its own vehicles. The company is Can you shed some light on the key achievements India should recognise Tourism as an Industry. into major restructuring of its business and of the company? In fact, some of the state governments recently operations. It has appointed a CEO and senior The company is well established and has a strong declared and claimed tourism as a top industry. management teams who have over three decades presence among B2C. The company always If the Govt. of India works on this, there would of experience in tourism business. We plan to believed in delivering very high level of services be an exponential growth which will help in expand our presence by opening around 50 and is known for its honesty and transparency strengthening our economy. Franchises in coming one year in India and with its clients. The government can support the tourism to Asian countries by 2023, GCC countries by Southern Travels is also a proud winner of industry in India by (1) injecting liquidity into 2024 and to USA, South Africa and UK by 2025. National Tourism Award felicitated by the tourism sector, (2) giving priority loans and (3) The company is also investing in technology Ministry of Tourism for 8 times in a row and many creating vacation subsidy program for domestic divisions which are allowing us to achieve success other awards from various State Governments as tourists and more. milestones more easily. 22 travelscapesonline.com JUNE 2022
SPECIAL FOCUS TRADE ARK Travel Group reveals a remarkable new identity and growth frontiers for 2022 One of the well-known and trusted players in the leisure travel and luxury tourism segments, ARK Travel Group now wears a brand new look. In a candid conversation with the cruise connoisseur Kishan Biyani, Managing Director of ATG (ARK Travel Group), TravelScapes learn all and more about ARK’s new brand-identity reveal as well as the expansion plans and new developments aimed at enhancing its bouquet of travel services post-COVID By Gagneet Kaur Ahead of unveiling the fresh brand identity, ARK Travel Group has about 18 satellite offices what new does ARK Travel Group has in store operating where we retained all the staff during this year? the pandemic as well who communicate with The first and foremost thing in our mind is to the travel agents on daily basis. With this kind uphold our new logo, the new brand identity of commitment, we see the number of satellite while continuing the legacy of ARK. The new offices in India going up to 30 in the next three logo reveals much brighter and more vibrant months and we have already started the process colours and each unit of the logo represents by appointing people in every city. This is the various business verticals as well as the eventually helping us enhance our network of sentiments that the brand would like its travel agents and interact with them recurrently. clients to associate with. This lively colour Talking of how digital tools, especially social "I feel delighted to share that under ARKRep, we have media, have become an important trend in post COVID era, how is ARK leveraging them already acquired a lot of accounts and are expecting to their utmost benefit? another 4to 6 brands to come on board" It goes without a doubt that a lack of social media presence somehow affects the brand's popularity. So to benefit from this trend and spectrum also depicts our curiosity, diversity check everything from the availability of cabins be relevant in the market, we have hired a as well as a limitless range of services that to information on vessels while sitting in their completely new marketing team. I am happy to complement well with our expansion goals. offices. Going forward, we are now revealing share that my daughter Sakshi Biyani is also a However, our dynamic vision and core values of the new ChatBot feature for the Norwegian part of the marketing team and is responsible commitment stay the same as they were before Cruise Line for the travel agents. We are soon for managing the company’s branding. No one the rebranding. With this, we also plan on going going to add a feature of adding their Facebook could have handled it better than her because global very soon and have ambitious expansion handles on the Bot so that the consumers can I think the new generation probably has better plans regarding the same. We do have some directly get their replies through the same. If opinions and more creative ideas when it comes other new and exciting things coming up in the chat bot feature comes out to be successful, to using social media platforms to their utmost immediate future. we will be bringing it out for all the cruise advantage. Further, the Resort World Cruises which was lines we represent in order to grow big in the not operating earlier has announced its global market. Also, for the next six months, our key Your entrepreneurial journey in ARK has been debut in Singapore. It is indeed big news for focus would be to establish the Resorts World incredible. What is your mantra to sustain a ARK as the market of cruising is what we Cruises brand and create its strong presence good business? excel in. Also, during the peak pandemic time, and demand in the market. It has always been- to be a “travel agent’s we acquired Outbound Konnections which person”. It is quite easy to handhold the agents will now be called ARKRep, the company’s What other ways you are implementing for in their opportune time but when they are stuck representation and marketing arm. I feel pulling in more Indian travel agents? and need the utmost help during the mess, one delighted to share that under ARKRep, we Through DECK PRO that I mentioned previously, should come forward for the support. And this, have already acquired a lot of accounts and we are trying to educate a lot of agents about I believe, is the best way to stay connected with are expecting another 4to 6 brands to come this digitally driven booking engine, the them as well as develop your business. If you on board. For our other signature product products uploaded on the same for selling and are helping one agent of a city, he will further ARKTech, we have got the DECK PRO which is empowering them to access almost everything talk about you with another 10 people that will the unique proprietary online system by ARK on the DECK PRO. We have also always been eventually grow both your network and the allowing travel agents to register for free and in one-to-one touch with all the travel agents. business. 24 travelscapesonline.com JUNE 2022
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