EXECUJET From safaris to business - HOTEL SUITES - Business Traveller Africa
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HOTEL SUITES
In vogue
AIR MILES
For a good cause
AIRPORTS
Entertainment zones
EXECUJET
From safaris to business
ISSUE 148: FEBRUARY 2020 www.businesstravellerafrica.co.za
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ADVERTORIAL
WINDMILL CASINO
Located just off the N1 Highway in Bloemfontein, Sun International’s
Windmill Casino is not just a one-stop entertainment destination, but As with every modern-day venue
worth its salt, Windmill Casino
also an attractive business travel option and a meetings and events
offers free wi-fi to hotel guests
venue that ticks all the right boxes. and conference delegates.
T
If, in turn, you’ve had a long
hose boxes include - 4 6 double complex rooms (28m²) day at the office on your business
comfortable – Double bed, overlooking the strip or have been in a full-
accommodation, a variety casino complex, separate bath day conference or meeting, the
of event venues, free wi-fi, a host and shower, pull-out double Desired Images Spa is on hand
of dining options, and a location sleeper sofa to offer relaxing massages and/or
that provides convenient access beauty treatments.
to Bloemfontein’s popular tourist EVENT VENUES You can, alternatively, take a dip
attractions. Windmill Casino caters to both in the hotel’s outdoor pool, which
So, whether you’re in small events and grand affairs, during summer, in particular,
Bloemfontein on business or are with a variety of venues. offers welcome relief.
looking to put on an event in the The Ei¬ffel and Versailles Rooms
area, here are just some of the are great for boardroom meetings DINING
reasons to consider Windmill or strategic planning sessions and Windmill Casino has a host of
Casino. these two meetings rooms can be dining options, catering to all
joined together for bigger group tastes:
ACCOMMODATION sessions and think tanks. - O cean Basket is renowned for
Windmill Casino has a total of 80 The Lodge Boardroom, its fresh seafood and varied
rooms, made up of the following: meanwhile, is a small venue menu that appeals to every
- 14 double rooms (28m²) – that’s perfect for important group palate
Double bed, separate bath and meetings, allowing you to host - R osie’s Brasserie is a carvery
shower, can be inter-leading to your meeting in comfort and style. buffet restaurant that treats
a twin room, pull-out double Then there’s Windmill A & B, guests and delegates to over 90
sleeper sofa, pool-facing which can be utilised as two small menu items, served from nine
- 14 standard twin rooms (28m²) venues or joined together to create food stations
– Twin beds side by side, a big ballroom ideal for small - T he Golden Nugget Spur is a
separate bath and shower, pull- weddings or a birthday bash. well-known steakhouse with a
out double sleeper sofa Diamond Lil’s is ideal for hosting variety of options
- 4 standard suites (80m²) – year-end functions or birthday - T he Can Can Bar is located on
Double bed, separate lounge parties for up to 180 people. the main casino floor
and dining room table, guest
toilet, separate bath and shower, ON-SITE FACILITIES CONTACT
pull-out double sleeper sofa Take your pick from 401 slot A: Corner Jan Pierewiet Avenue
- 2 accessible rooms (28m²) – machines and 18 games tables, and N1 Highway, Pellissier
Double bed, shower with hand- whilst for Sun International Most Tel: +27 51 410 2000
rails, can be inter-leading with Valued Guests cardholders, there E: crobook@suninternational.com
a twin room, pull-out double are private gaming facilities in the W: suninternational.com/windmill
sleeper sofa Salon Privè. F: Windmill Casino ■
2 | FEBRUARY2020 Visit businesstravellerafrica.co.za
Contents
14 20
24
26 27
COVER
ExecuJet
Already established as a global player in
the business aviation space, ExecuJet
is now exploring the high-end leisure
market, with an offering that ticks all
the right boxes, if you’re looking for a
seamless African safari experience or
bucket list trip.
FEATURES REGULARS
14 Hotel Suites
Everyone loves an upgrade, but it’s not
04 Message from the Team 26 Tried and Tested
What’s the editor ranting about now? • Hotel Check
always worth the extra cost, unless Radisson PE
you’re a business traveller who can see
the benefits and make full use of what a 06 News
Airline, hotel and other travel news
• Hotel Check
Tau Game Lodge
hotel suite has to offer. So says Business
Traveller Asia-Pacific’s Michael Allen. from Africa and beyond
28 Q & A Interviews
20 Air Miles
If you work the system, frequent flyer air
10 HTI Consulting Column
CEO Wayne Troughton gives us his
• Frank Palapies – Wings
• Jan van der Putten – Hilton
miles can be a real bonus for the regular
business traveller, but there’s also the
views on the African hotel industry
30 People on the Move
opportunity to do some good with them,
as detailed by Business Traveller UK’s
11 ASATA Column
The latest from Chief Executive Officer
The movers and shakers –
what they’re up to now
32 Bite with the Editor
Hannah Brandler.
Otto de Vries
24 New Age Airports
Modern-day airports have become
Mandy Lerena & Liezl Gericke –
Virgin Atlantic
entertainment centres that have the
ability to make any delay or layover a
memorable experience, as explained by
Business Traveller India editor Akanksha
Maker.
Visit businesstravellerafrica.co.za FEBRUARY2020 | 3
ED’S LETTER
T
his is my final issue as editor of Business
Traveller Africa magazine. PUBLISHER
Richard Lendrum
That’s after 106 issues and nearly nine
years in the saddle!
As with all things enjoyable, it’s fair to say EDITOR
that my time has zipped by and taking the reins Dylan Rogers
ahead of the May 2011 issue seems like an event dylan@thefuture.co.za
that took place just yesterday.
For that issue, I recall having The Palazzo at Montecasino in JOURNALIST
Johannesburg on the cover and one of the features we looked at Kate Kennedy
was titled “Laptops vs Tablets”! My, how things have changed
and moved on, and that’s perhaps the standout feature of my CONTRIBUTORS
time at Business Traveller Africa – witnessing the progression of Michael Allen, Hannah Brandler, Richard Holmes, Caroline Hurry,
technological development and its impact on business travel. Akanksha Maker.
Tools such as apps and bots are now commonplace, whilst
biometric screening at airports is no longer a rarity.
DESIGN AND LAYOUT
So, where else have we seen the impact of technolog y in the past Nadette Voogd
nine years?
Well, there’s been disintermediation and the GDS companies
have had to evolve their offerings, to the point that they are now SUBSCRIPTIONS AND PRODUCTION
Mabel Ramafoko
‘tech companies’, the car rental industry has had to deal with the mabel@thefuture.co.za
emergence of Uber (although they’ll tell you the impact has been
minimal), and there’s now such a thing as a ‘smart’ hotel room and
‘virtual conferencing’! SOUTH AFRICAN OFFICE
Additional developments have stood out, and if one looks at the Postal Address:
PO Box 1746, Saxonwold, 2132
African travel industry, it includes the continued and voracious Physical Address:
appetite of the international hotel groups for more branded 6 Rodwiella Rd, Edenberg
properties on the continent, with W Hospitality Group’s annual Telephone: +27 11 327 6107
Pipeline report a real eye-opener for anyone with an interest in this
space. NIGERIAN OFFICE
There’s also been consolidation in the TMC industry, the 3rd Floor, EuniBrown House195,
introduction of the millennial business traveller, the continued Ikorodu Road, Palmgrove,Lagos, Nigeria
growth of the Gulf carriers in the airline space, and the re- Tel: +234 1 740 3236
emergence of the mid-market hotel segment. Mobile: +234 803 963 0155
I could go on.
But, over the course of the past nine years there has been so PUBLISHER – NORTH & WEST AFRICA
much more closer to home. At Future Group, we also launched Tope Ogbeni-Awe
the incredibly successful Business Traveller Africa Awards, moved tope.ogbeni-awe@topcommng.com
offices four times, worked for – and exited – a big corporate, seen a
host of staff come and go, and ensured that Business Traveller Africa EDITORIAL ASSISTANT
has not only survived, but flourished. Mohammed Abdullahi
Lastly, my thanks to publisher Richard Lendrum, without whom
the past nine years would not have been possible. His guidance,
Business Traveller Africa is published under licence from Perry
vision and support have been invaluable. Publications Limited.
It’s been a great ride, but my time to go has come. Warwick House, 25 Buckingham Palace Road, London, SW1W 0PP.
Wishing everyone a prosperous future and safe business travelling! Tel: +44 20 7821 2740
www.businesstraveller.com
Dylan Rogers
Editor Follow us on:
dylan@thefuture.co.za
4 | FEBRUARY2020 Visit businesstravellerafrica.co.za
JHB 23206
DStv Business Last Stay/2
As seen on DStv
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SMS “Business” to 42507 for more info.
Entertainment is our Business.
T&Cs & standard SMS rates apply.
dstv.co.za/business | +27 (0)11 289 2289 | dstvbusiness@multichoice.co.za
NEWS
SAA Operates First
A350 Commercially
South African Airways recently operated its
first Airbus A350-900 aircraft for the first time
commercially in the domestic market. The aircraft
is one of four new Airbus A350-900 jets in SAA’s
fleet. As additional aircraft are introduced, more
routes will be operated by the Airbus A350-900s,
such as SAA’s ultra-long haul routes between
Johannesburg and New York’s John F Kennedy
International Airport. The Airbus A350-900 is
configured with a maximum of 339 seats, of
which 30 are business class and 309 economy
class seats, with the first six rows in economy
offering extra legroom. The business class cabin
has lie-flat beds. To accommodate the new planes,
is selling nine wide-body aircraft – five Airbus
Rosebank Hotel Gets Rebrand A340-300s and four Airbus A340-600s – and 15
spare engines and four auxiliary power units.
Tsogo Sun Hotels began to rebrand and refurbish its Crowne Plaza The
Rosebank property into the Southern Sun Rosebank on 1 February. An
Southern Sun
extensive refurbishment will include the reception and lobby areas, the
Circle Bar, the Fresh Restaurant, and the opening of The Grill Jichana.
The balance of the refurbishment of the hotel, including bedrooms, will
take place over the course of 2020/21. Ridgeway Completes
Refurb
RwandAir Launches Flexi Flight Southern Sun Ridgeway Lusaka, in Zambia,
has completed a long-awaited refurbishment, to
Options the value of over $7 million. Inspiration for the
refurbished rooms focused on the rich copper
RwandAir customers could now save from their ticket purchases thanks
and gemstone resources of Zambia, with the
to a new partnership with Optiontown. The new offering enables
colours of emeralds, amethyst, aquamarine,
customers to pre-purchase RwandAir flights at the best available price
tourmaline, garnet and rose quartz informing
and decide when they want to travel at a later date. Customers buying a
the hotel’s new colour palette. Every room is
RwandAir Flight Pass can choose between four and 500 one-way flights
TBWA\HUNT\LASCARIS 919456
equipped with blackout curtains and walk-
to multiple destinations, valid for up to two years from the start date.
in showers. Additional amenities include
Customers can set their own advance booking limit – from 180 days to
complimentary wi-fi, flat-screen TVs with
just four hours before departure. Up to 200 individual customer names
DStv and 24-hour room service. The hotel has
can be added to the Flight Pass, making it possible to share with family,
also completed upgrades to its reception area,
friends and colleagues. To find out more or to book the RwandAir Flight
public toilets, and business centre.
Pass, visit rwandair.optiontown.com
COMFORT WITHOUT BORDERS
AS A HOTEL GROUP BORN AND BRED IN AFRICA, WE CONTINUE TO GROW OUR PRESENCE IN THE CONTINENT. YOU CAN NOW
CHECK INTO 60 HOTELS ALL OVER AFRICA – INCLUDING SOUTH AFRICA, DAR ES SALAAM, GABORONE, WINDHOEK AND
NAIROBI – KNOWING THAT YOU’LL FIND THE COMFORT AND RELIABILITY YOU’VE COME TO EXPECT FROM A STAY WITH US.
FOR THE RATES AND RESERVATIONS OF YOUR PREFERRED DESTINATION ACROSS THE CONTINENT, VISIT CLHG.COM
6 | DECEMBER2019 For more news, visit businesstravellerafrica.co.za
ADVERTORIAL – MAURITIUS
ACTIVITIES
The island also boasts a variety of
activities specifically geared for
MICE groups, ranging from golf to
adventure sports such as quad-
biking, trekking, mountain biking,
trail-running, zip-lining, fishing,
kite-surfing, parasailing, canoeing
and sky-diving, together with a
host of water sports.
The island also offers stunning
outdoor locations for interactive
and adrenalin-fuelled activities
and adventures perfect for team-
RATHER MEET IN
building exercises. There are
also many cultural festivities and
Mauritius
spiritual festivals that take place
on the island that can be enjoyed.
WHEN TO VISIT
Mauritius has a tropical climate,
with warm weather all year round.
The best months to visit are from
May to December, when the
weather is cooler, dry and sunny.
Enjoy everything that Mauritius
has to offer as your ideal MICE
destination, combining quality,
elegance and style, in a paradise
island setting!
Planning an incentive trip to reward your top performers, an
international conference for a few thousand delegates, an exclusive high- #RatherMeetinMauritius – the
level meeting for a government delegation, or a product launch event? idyllic Indian Ocean destination
for all your MICE needs.
I
www.tourism-mauritius.mu
f you are, look no further than accommodation, the attention to www.ratherbeinmauritius.co.za
the Indian Ocean island of detail in service delivery, state-
Mauritius. Here you will find of-the-art conferencing venues, CONTACT
the perfect venue, staffed by a professional and friendly staff, and Mauritius Tourism Promotion
professional and dedicated support the additional activities on offer, Authority – SA Representative:
team, to deliver a unique, world- all guarantee a unique experience. Janet de Kretser / Philippa Piguet
class event, with a touch of island- – Meropa Communications
style elegance and flair. CONFERENCE FACILITIES Tel: +27 11 506 7300
The paradise island of Mauritius Boasting the largest and most Email: mauritius@meropa.co.za ■
is fast becoming one of Africa’s modern convention centre in
tourism and meetings jewels with the Indian Ocean region, the
its scenic beauty, hidden treasures Swami Vivekananda Convention
to explore and an exotic melting- Centre provides all the facilities The Mauritius Tourism
pot of cuisines and cultures. It’s needed for large, international Promotion Authority has an
a short flight from South Africa’s conferences, accommodating up to attractive incentive scheme in
three major cities and visa-free for 5,000 people. place for the MICE segment.
South African passport holders. Other venues include the This applies to bookings
International Conference Centre in for large groups of 100 people
MICE Grand Baie (up to 600 people), the or more to the island and
Mauritius offers the MICE buyer Freeport Exhibition Center in Mer includes a 15% VAT rebate,
the infrastructure to cater for Rouge (up to 1,000 delegates), and on the ground assistance and
a variety of groups and sizes, the Trianon Convention Centre in cash incentives, if three nights
all year round. As a MICE- Trianon (up to 3,000 delegates). or more at the same hotel are
friendly destination, the island Many Mauritian hotels also offer booked for the group.
has the key ingredients to host conference facilities and can cater More details are available
successful meetings, incentive for up to 800 people at a time, through the Mauritius
groups, conferences and events. with spectacular marquees and Tourism Promotion Authority
The quality and variety of set-ups on the hotel properties. office.
Visit businesstravellerafrica.co.za FEBRUARY2020 | 7
NEWS
Airlink to Operate Own Flight Code
Independent airline Airlink will operate under its own 4Z flight code with effect from 11 June. This will enable Airlink to
develop more routes and frequencies on an independent basis, as well as extend opportunities to establish new agreements
with leading international airlines. Airlink and South African Airways have redefined their partnership by replacing their
franchise agreement with a new commercial arrangement from 11 June 2020. Customers holding SAA 083 tickets for flights
after 10 June, who do not want to be re-accommodated, may apply to SAA for a refund or through other channels, such as the
credit card issuer used for payment or insurance. SAA refunds will be managed in line with its business rescue policies.
ONOMO Acquires
BON Hotels
ONOMO Hotels has acquired a 60,1% controlling
stake in BON Hotels, setting Africa’s hospitality
industry up for a major shake-up. The acquisition
establishes ONOMO as a key player in the Nigerian
market and will reinforce its presence in Southern
Africa. ONOMO will benefit from BON Hotels’
extensive experience of offering its services as
a hotel management company. The strategic
partnership reflects the parties’ ongoing confidence
in Africa as the go-to region for economic
opportunities and growth potential, particularly
in tourism.
Radisson to Debut on
Century City Extends Reunion Island
Hospitality Offering Radisson Hotel Group will enter its third of the
Century City Conference Centre and Hotel in Cape Town has broken four main Indian Ocean Islands with the signing
ground on a brand-new hotel in the complex. Aimed for completion of the Radisson Hotel Saint Denis on Reunion
in mid-2021, Century City Hotel Bridgewater is an exciting addition Island. Saint Denis is the administrative capital of
to the acclaimed Century City Hotels brand, and is set to complement the French overseas region, located on the north
the existing hospitality offering in the node. The existing Century end of Reunion Island, and Radisson’s newest hotel
City Hotel will be rebranded as Century City Hotel Urban Square. The is located within walking distance of the main
new hotel will increase accommodation from 125 rooms at Century commercial and financial district. Positioned in
City Hotel Urban Square to 223 rooms between the two properties, front of the Promenade, between the old town and
and almost 700 rooms within walking distance of Century City the main highway, the hotel offers easy access to
Conference Centre. When complete, Bridgewater One will consist Saint Denis Roland Garros International Airport,
of an 80-room hotel flanked by 122 apartments, overlooking three the main airport on Reunion Island. The hotel will
hectares of waterbody and greenery, and three individual office feature 124 upscale rooms and suites; five food and
buildings for a R600 million mixed-use development. Between this drink outlets, including a rooftop bar and lounge;
cluster of buildings, a sunny, sheltered, central courtyard will be lined 416m² of meeting and events space made up of a
with shops and restaurants. And beneath them, two levels of parking large conference room and six meeting rooms; and
will provide 376 secure undercover bays. a fully-equipped gym.
8 | FEBRUARY2020 For more news, visit businesstravellerafrica.co.zaBA and KQ
Enhance
Partnership
British Airways and Kenya
Airways have enhanced
their interline partnership,
providing better connections for
customers flying into and out
of Jomo Kenyatta International
Airport and London Heathrow. SWISS Now Flying Fully-Refurbed
The partnership will allow
KQ customers to access BA’s
A340 Fleet
extensive European network. Swiss International Air Lines concluded the cabin refurbishment programme for its
British Airways’ customers will Airbus A340 aircraft fleet in mid-January. SWISS has newly equipped the cabins of
be able to connect through its five A340s with the first, business and economy class seats already featured on its
Nairobi to Kenya Airways’ Boeing 777s, together with a new inflight entertainment system that includes internet
African network. connectivity. SWISS operates its Airbus A340s on services between Zurich and Boston,
Johannesburg and Shanghai.
Catalyst Hotel to Open in Sandton
The Catalyst Hotel, a premier establishment managed by Newmark Hotels, Reserves, Lodges and Residences, is set to bring
luxury and comfort to both business and leisure travellers in the middle to last quarter of 2020. Positioned close to the
Gautrain station, the hotel offers 206 rooms for both short and long-stay guests. From deluxe bathroom finishes to top-class
in-room conveniences, each suite has been built for comfort with all the stylish efficiencies geared towards the discerning
guest. On-site facilities include a restaurant, a fully-equipped conference area, a state-of-the-art gym, swimming pool, and a
full-service spa.COMMENT
Hotels ‘get personal’
A
s with many things, we’ve come full circle! Another favourite way to court g uest favour is to
Wayne For years, travellers were content to be integrate their social interests into their travel
Troughton unknown to hotel hosts…‘another booking, opportunities. An important factor in adding
CEO: HTI Consulting another room number’. Today, however, the trend value and deepening customer insight is also to
towards personalisation is once again prevalent in the understand the reason that the g uest is there – be it
hospitality sector. business, leisure or conference participation.
In my last column I mentioned that by 2022 the Having a sense of a trip's purpose (not just W HO
experiential market is estimated to account for the g uest is but W H Y they travel) allows hotels
nearly two thirds of the global luxur y hotel market. to cater to preferences that apply not just to the
According to a recent report by Infosys, around 86% particular g uest but also to their travel persona.
of international consumers also say personalisation A leisure traveller persona effectively translates
plays an important role in their purchasing to particular accommodation preferences, ser vice
decisions. levels, and assistance requests and, of course,
additional revenue opportunities. A business
People are actively seeking hospitalit y experiences traveller persona may be more inclined to
that are relevant to them and make them feel concern themselves with loyalt y point earning
like they matter as an individual, rather than opportunities, but less inclined toward inclusive
merely being clumped together with ever y other meals or ser vices, since their bill is a reimbursable
consumer and offered the same treatment. The business expense.
drive is therefor for hoteliers to reconstruct and
develop their product offering to be more engaged, Business travellers would be more likely to
personalised, immersive, adventurous and more take advantage of express check-in and check-
adjusted to local culture. out ser vices, and less likely to seek extensive
assistance or g uidance from front desks. Applying
The ‘game changer’ in delivering 21st centur y travel personas can therefore be an important
non-standardised hotel accommodation is the differentiator to customise and enhance the g uest
technolog y of sharing. experience.
In the past, it generally wasn't practical to get When you think about the word ‘personalisation’,
insights, references and reviews before you what should first come to mind is technologies that
committed to your stay. Today, it's hard to imagine provide the tools to better know, understand and
any form of accommodation that hasn't been recognise g uests, their needs and their desires.
photographed, shared, blogged, rated and reviewed In the chain hotel's world of highly standardised
online. options, it is customer relationship management
software that often provides the best competitive
For those hotels seeking to collect and interpret advantage in a marketplace that has beg un to value
data about their g uests in order to deliver a the unique above all else.
personalised user experience, gathering g uest
profile data has never been easier. Guests are Ultimately, the deeper the level of knowledge hotels
generally happy to provide some personal have about their g uest, the more likely that g uest
information if it means that they’re getting will stay loyal, because they trust you know what
personalised ser vice and relevant information, they want from a hotel experience.
post-stay, about deals that would suit their specific
requirements. Brands that create personalised experiences by
integrating data and advanced technologies are
If a particular g uest stays at a hotel repeatedly for currently achieving revenue increases of between
business trips, their information can be noted and 6% and 10%.
used the next time they book a room at the hotel,
perhaps to point them to a wi-fi-enabled work The best approach is for a personalisation
area, free conference room, or other areas suited to programme that brings hotel g uests into sharper
their business-related needs. Better yet, hoteliers focus and improves the customer relationship. More
are increasingly using technolog y apps to enable rewarding g uest experiences that offer a ‘you first ’
the g uests to control their own experience. Via an proposition are therefor an increasing requirement
app some g uests are able to adjust the temperature and brands that don’t take the necessar y steps
in their room, order content for the mini-bar, or towards personalisation will run the risk of
stream content on hotel T Vs. becoming irrelevant in the near future. ■
10 | FEBRUARY2020 Visit businesstravellerafrica.co.zaCOMMENT
Still investing in Africa
I
n a digitally-connected world, where cancelling and expensing travel. The with the complexities of effective risk
booking travel can be done in seconds vast majority (70%) of business travellers management. It’s the travel professional
using a smartphone app or website, indicated that they felt this was a waste who is best placed to educate a company
what are travel professionals bringing of their valuable time. on its exposure and to take the necessary
to the table that robots, internet or By combining technology-led innovation measures to mitigate those risks.
technology don’t? with human expertise, the modern travel 21st-century TMCs are focusing their
Research by ASATA has shown that, professional provides customers with attention on identifying the opportunities
on average, a leisure traveller will visit intelligent solutions that save travellers and tools that exist beyond the
20 websites before engaging a travel time and companies money – from transaction.
consultant to finalise the booking. streamlined payment and reporting They are asking critical questions like:
However, travel agency services are functions to customised itineraries and What are our non-customers saying?
experiencing a worldwide revival. comprehensive safety controls. What services do they think we should
In corporate travel, the travel Customers today are not only looking provide? What risks have been identified,
management company (TMC) has for the best price anymore. They expect and are we considering these things
increasingly started filling a valuable and competent, qualified travel professionals when making strategic decisions?
strategic role for customers beyond what to offer them a fully-personalised service We can help businesses and their
technology can offer. across multiple channels, manage travellers manage risk in 2020 and
A recent US-based survey showed complex itineraries, loyalty programmes, beyond if we master the answers to these
that the average frequent business and act as a crucial safety net when simple questions. ■
traveller spends 108 hours per year on things go awry.
admin work related to corporate travel, Bots are not equipped to handle Otto de Vries
i.e. researching, booking, adjusting, complicated itineraries or to deal ASATA CEO
Visit businesstravellerafrica.co.za FEBRUARY2020 | 11ADVERTORIAL
ExecuJet
Experiences
this astonishing continent,” says
ExecuJet, part of the Luxaviation Group, is a well-established and Gavin Kiggen, Vice-President
trusted charter service provider to companies, entrepreneurs, Africa, ExecuJet. “Private aircraft
governments and VIP’s alike are perfectly suited to this kind
of exploration – they afford you
increased travel flexibility, can
H
owever, ExecuJet’s service Another unique destination land on short or dirt runways
offering is not only experience offered by ExecuJet is so will take you directly to
focused on business travel. Antarctica, in partnership with your destination, and give our
As part of ExecuJet’s ongoing White Desert, the only company customers enhanced luxury,
commitment to growing that in the world to fly into the interior privacy and comfort. We’re
offering and becoming a truly of Antarctica in a private jet. This incredibly excited to partner with
one-stop experience creator, is the opportunity to experience these top companies, offering
ExecuJet launched its Tours & the real interior of Antarctica our clients bespoke and seamless
Safaris division in 2019. in a single day or extend a visit experiences across Africa.”
ExecuJet Tours & Safaris offers to five or eight days. You can “To experience the romance of
a range of tailor-made safari either buy a seat or charter an the African savannah in a short
itineraries with private aircraft entire private jet. Your Antarctic time span, our packages are ideal.
flights and transfers. ExecuJet adventure begins as you fly out Fill your days with game drives
hand-picked its safari partners for from ExecuJet’s world-class Cape overland, via boat or even by hot
their exemplary safety and service Town facility, across the mighty air balloon. Or, combine it with an
standards, matching ExecuJet’s Southern Ocean. The six-hour island trip, where you can learn to
own. Locations include all African journey transports guests from scuba dive, rent a private yacht, or
safari destinations and the the African night, over thousands relax with bespoke spa and beauty
surrounding Indian Ocean islands. of icebergs, and passes into 24 services. Our selected partners
For an authentic bush living hours of continuous sunshine. provide secluded, ultra-luxury
and immersive wildlife adventure, Destination: Wolf’s Fang runway, villas, with devoted members of
ExecuJet also offers privately- the only blue ice runway for staff to fulfil your every need.
guided fly-in safaris. These can be private jets. Our range of conservation areas
arranged any where across Africa, “Safaris are an integral part and national parks make spotting
with the option to follow wildlife of African travel, providing a ‘Big Five’ game, rare primates
to different regions as they move window into the rich, diverse and breath-taking migrations
or migrate. and complex environment of completely effortless.”
12 | FEBRUARY2020 Visit businesstravellerafrica.co.zaExecuJet’s wildlife guide says: serves as an office area) – and no airport.
“Our family-run safaris have been a separate stateroom in the aft All ExecuJet’s charter aircraft
designed and guided through cabin. Satellite communication comply with the latest regulatory
every month and season. We pride keeps you in touch with the world requirements and offer the
ourselves on a fully-immersive whilst in flight. very best in onboard amenities
outdoor lifestyle – grilling freshly Another exciting addition to the and luxuries, reflecting its
caught tiger fish and bream from charter fleet is the Falcon 900EX uncompromising commitment to
the Okavango and Zambezi Rivers; with 10-seat interior, capable of safety and comfort.
watching herds of zebra and flying non-stop to Dubai from ExecuJet also offers a SimplyFly
wildebeest graze over breakfast; or Lanseria International Airport. Membership Card, affording
seeking lions, leopards, elephants, ExecuJet is also the only clients the opportunity to buy bulk
cheetahs and more on horseback, in operator in South Africa to offer charter hours, tailored to their
open-top vehicles or from the air. If not one, but two Pilatus PC- needs and aircraft requirements.
you’re passionate about preserving 24 Super Versatile Jets (SVJ) In addition, ExecuJet offers
our natural heritage, understanding available for charter. The PC-24 Unmanned Aerial Vehicle (UAV)
the environment and learning is simply unique. It’s the only services within its African
about wildlife from experienced aircraft combining the versatility portfolio, enabling clients to carry
professionals, this is for you.” of a turboprop with the cabin out inspections, surveys, mapping
Any of the safari packages size of a medium-light jet and and photography in greater detail.
can be combined with a private the performance of a light jet. UAV’s are not only going to play
charter, tailormade to the travel It’s a plane that simply doesn’t fit an integral part in commercial
requirements of guests. into any of the existing business aviation operations in the future,
ExecuJet’s African charter fleet jet categories. The PC-24 has but are seen as a natural extension
represents the latest in modern been engineered to be “off-road” of ExecuJet’s complete aviation
technolog y and flexibility, and it compatible from the beginning. solution offering to its clients.
recently added various business Its outstanding short-field Adding to its extensive portfolio,
jets to its managed fleet – most performance – even on unpaved ExecuJet also caters to its clients’
notably, a Global Express with runways – opens up an incredible cargo charter needs, whether
a beautifully-appointed 12-seat level of mobility. local, regionally or internationally.
interior, capable of flying non- Complementing ExecuJet ’s Its extensive aircraft fleet, global
stop to Europe from Lanseria fixed-wing f leet, it also offers a FBO and partner network ensure
International Airport in modern rotar y f leet allowing it to it is able to deliver, regardless of a
Johannesburg. present its clients with a seamless client’s needs.
The Global Express is a fast, solution when it comes to
ultra-long-range business jet. It helicopter charter, which provides CONTACT
has the largest cabin in its class, a fast, f lexible ser vice for business Tel: +
27 11 516 2300 /
divided into three sections – professionals, and is suited to +27 82 330 7399
lounge, dining and meeting (also short f lights to destinations with Email: charter@execujet.co.za ■
Visit businesstravellerafrica.co.za FEBRUARY2020 | 13FEATURE – HOTEL SUITES
Why an upgrade to a hotel suite is
The
becoming ever more attractive for
the frequent business traveller, as
Business Traveller Asia-Pacific’s
Michael Allen finds.
suite
life
14 | FEBRUARY2020 Visit businesstravellerafrica.co.zaW
hy shell out for a
spacious suite when
you stay at a hotel,
rather than just
staying in a more budget-friendly
standard guestroom? Different
travellers have different reasons,
but the consensus among frequent
business travellers is that a
standard room often does not quite
provide everything you need to
smoothly and seamlessly conduct
your business when on a trip.
Indeed, trying to conduct your
business in too small a room can
sometimes lead to embarrassing
misunderstandings, as experienced
by Business Traveller Forum user
Nick Inkster, a UK-based retiree
who worked in the hospitality
business in CEO roles, during a
Canadian hotel stay around the
turn of the millennium.
“In Montreal years ago – can’t
remember which hotel – I had
a colleague come to my suite
for a very early conference call.
Room service arrived with coffee,
croissants etc, and the server,
whilst placing the tray on the
dining room table, said ‘Good
morning, gentlemen, I trust you
slept well’. We had both slept well,
just not on the same floor of the
hotel!”
Such cheek-reddening incidents
aside, the Business Traveller
readership seems to broadly
agree that if you can get a suite
for a decent price – or upgrade to
one using points from a loyalty
programme – it’s often worth it.
“Would I upgrade to one?
That would depend entirely on
the premium I have to pay and
my requirements on that trip –
whether I need to invite people
into my room or hold meetings
etc. However, if the cost is only
marginal, I would not think twice,”
says Ahmad Attaur Rehman, a
barrister who lives in Islamabad
and BT Forum user.
ALL SHAPES AND SIZES
Not all suites are created equal.
The so-called Grand Suite at
Oootopia West, a co-living
property in famously space-
constrained Hong Kong, clocks
in at just under 14.5m 2 – much
smaller than the average standard
hotel room. So, suites come in all
Visit businesstravellerafrica.co.za FEBRUARY2020 | 15FEATURE – HOTEL SUITES
Of the six room types in the new
Tower, four of these are suites,
including the Tower Superior
Cityview (51m 2), Tower Superior
Harbourview (41-47m 2), Tower
Premium Harbourview (56-57m 2)
and Tower Premium Cityview (52-
58m 2).
I stayed in a Tower Premium
Harbourview suite at the start of
November. My stay was fantastic,
but I would not describe the suite
as the height of luxury compared
with other properties I’ve seen in
the Asia-Pacific region. However,
it was extremely well appointed,
with brand-new furnishings and
practical amenities that would
definitely make any business
traveller’s stay more convenient.
You could even catch a glimpse
– albeit a rather distant one – of
the city’s Symphony of Lights show
that sees several skyscrapers along
shapes and sizes, from the ultra- Victoria light up at 20h00 every
luxurious to the minimalist and night and is a favourite of tourists,
practical. Price points, of course, who flock to the Tsim Sha Tsui
tend to correlate to the level of waterfront to watch it.
luxury you can expect. Victor Chan, general manager
Indisputably at the ultra-luxury of Harbour Grand Kowloon, says
end is the newly-refurbished his intention was not to make
Raffles Hotel in Singapore, an the suites “ultra-luxurious or
iconic property first opened in excessive”. Rather, he and his
1887 that’s probably most famous team wanted to design them at
for creating the Singapore Sling a reasonable price point, whilst
cocktail. It’s an all-suite property providing all the amenities
with nine categories of suite, and necessary to ensure a comfortable
six of the 115 suites have been and convenient stay for both
designated as Residence Suites business and leisure travellers.
exclusively for long-stay guests. (including a limousine transfer) Chan says Harbour Grand
The hotel says these guests tend starts from $764 for a midweek Kowloon has listened to its
to be CEOs and ambassadors in stay in an entry-level 58m 2 customers and the suites were
need of a swanky residence when Courtyard Suite King (in early- designed based on customer
relocating to the Lion City. December). Whilst many would feedback, rather than looking at
“We are an all-suite hotel and consider laying down that much what other hotels are doing.
all our suites have the same set- cash worth it for a residence at one “This hotel has been around for
up of having their own parlour- of Singapore’s most coveted and 20-plus years. We have a good base
slash-living room, followed by storied addresses, business travel of regular customers who have
the bedroom and bathroom. As these days often comes with strict given us feedback. That is more
soon as you go in, you have your budgets. For a more modest – yet important than looking at other
parlour that you can actually make still comfortable and practical – hotels’ suite features and trying to
private by closing all the doors and suite stay, Hong Kong’s Harbour copy them,” he says. “The in-room
windows into the bedroom – and Grand Kowloon might offer a good sockets are very handy – which
that space is big enough to host a solution for more budget-conscious is something that people always
meeting for three to four people business travellers. look for. The first thing they do in
very comfortably,” says hotel At the start of August, the hotel, a hotel room is plug in their USB,
manager Chadi Chemaly. “All our set beside Victoria Harbour in be it by the bedside or the writing
suites have the shared veranda, Hong Kong’s Whampoa district, desk.”
which is also a great space. All opened 360 new guestrooms With ultra-luxury suites, hotels
through the hotel, you have small (including 100 suites) in its Tower. cannot afford to omit anything a
corners and spaces of which many The hotel’s total room inventory guest might expect to find in the
are exclusively for residents.” will reach 967 by the middle of room. In order to offer a suite at a
The daily rate at Raffles Hotel next year, including 216 suites. good price point, Chan says there
16 | FEBRUARY2020 Visit businesstravellerafrica.co.zawere some features the hotel did Robert Kelly was explaining
away with because they are not
strictly necessary.
South Korean politics live on the
BBC over video link when his “ With ultra-luxury
“We could quite easily have
included an in-room mini-bar,”
two young children barged in –
instantly making him a viral social suites, hotels cannot
he says. “But we don’t really see
the point of that. Our in-room
media sensation.
Another area that business
afford to omit anything
dining is offered 24 hours a day, travellers like to keep separate in a guest might expect to
around the clock – mini-bars are their suites is their own personal
find in the room.
something which I believe more
and more hotels are doing away
bathroom. Fortunately, many
suites – though not all – offer a ”
with.” guest washroom. However, guest
bathroom etiquette seems to be
MADE FOR MEETINGS lost on some people.
The priority of business travellers “I remember staying at the
is to get work done in the most Lanesborough in London once,
efficient manner possible – where I had three meetings but
whether that be hunkering over only the one bathroom,” says
spreadsheets or entertaining clients LuganoPirate. “On each occasion
and business associates. my guests nicked some of the
“I often hold meetings in hotels toiletries, and the last one to
and prefer the privacy of a suite in leave took the whole lot. I was
which to hold them. So, for me, it’s quite embarrassed having to ask
essential the suite can be divided housekeeping each time to come
with a closing door. I don’t want back and replenish them.”
guests looking into my bedroom, Once your formal business
especially if housekeeping hasn’t meetings are over, that same suite
got round to cleaning it when space can also be used for a more
I have a very early morning personal kind of entertaining,
meeting,” says “LuganoPirate”, a suggests one hot-blooded Business
user of Business Traveller’s online Traveller reader!
forum. “A separate dining area, with
Business travellers may also a nice table and service entrance,
be keen to take advantage of the along with mood lighting and
“bleisure” trend – the fine art of built-in speakers, could turn a
mixing business and leisure when heavy day’s business into a ‘Barry
travelling – and its increasing
acceptance amongst employers.
Jean-Philippe Jacopin, general
manager of Orchard Hotel
Singapore, understands that
trend well. He says it’s important
for business travellers to have
separation between sleeping
and the living areas in their
accommodation.
“Business travellers staying
at our Premier Suite with their
families can host business
meetings in the comfort of the
suite’s living room, while their
families relax in private in the
fully-partitioned bedroom. The two
separate entrances are also useful
for this function,” he says.
However, mixing kids with
business does carry some risk and
guests may wish to warn their
children in advance not to enter
the working area of the suite
and interrupt mummy or daddy’s
meeting or phone call. You may
remember that in 2017 Professor
Visit businesstravellerafrica.co.za FEBRUARY2020 | 17FEATURE – HOTEL SUITES
of what guests consume and what
they don’t.
“With the turndown amenities,
we need to be on brand. We try to
avoid any low-class, calorie-full
items. If you’re serving something
in the luxury way, we need to
check if it’s chocolate, not cheap
chocolate from the supermarket;
it’s high-quality dark chocolate,”
he says. “With our fruit platters,
not all guests like to eat all
types of fruit. Our butlers will
understand what the guests’ habits
and preferences are. If we notice on
the first night that the guests really
like bananas, we will add extra
bananas.”
Whilst bowls of fruit are a pretty
universal welcome gift, some
hotels like to shake things up a
bit and offer their suite guests
something unique to the local
culture. For example, at Conrad
Guangzhou, which has 62 suites
in four different sizes, guests get
a daily savoury Chinese welcome
soup served in a beautiful painted
lacquer container inspired by the
traditional food basket.
“Normally, guests arrive in the
rooms around 15h00 to 16h00. A
cup of soup is a benefit for them
before they join the dinner outside
or in the hotel,” says general
manager Ken Chow.
ENDURING POPULARITY
The majority of hotel guests stay in
suites as a luxury upgrade from a
standard room. However, a select
few seem to love staying in suites
so much that they try to book them
on a more permanent basis – think
the CEOs and ambassadors moving
to Singapore who set up residence
in the Raffles.
Sometimes guests even try
more unorthodox methods of
establishing semi-permanent
residency in a suite.
White evening’ – of course with (indeed, the home-sharing site “I recently had a long-time
the right company,” says UK-based now has a box you can tick to find customer who has an office here
BT Forum user “MartynSinclair”, business travel-friendly properties). in the neighbouring office block,
who works as an aviation and Aleksandar Vucic, the executive but he also wanted an office in
property consultant. assistant manager for rooms at the hotel and wanted the furniture
the 2018-opened St Regis Zhuhai, moved to make it into an office,”
PERSONAL TOUCHES says that offering a tailored service says Chan of Harbour Grand
In-room amenities and room helps personalise the experience Kowloon. “We found that a bit
design can only do so much. A (the St Regis brand is famous unusual, but it’s something we
hotel without service would not be for its butler service). His hotel can accommodate. Though as a
a hotel; you may as well rent out carefully selects what items are permanent office use – that’s not
a large Airbnb apartment instead put into its suites and takes note encouraged.” ■
18 | FEBRUARY2020 Visit businesstravellerafrica.co.zaFEATURE – FREQUENT FLYER MILES
Smart
Traveller
How to donate unused
frequent flyer miles to
charity, by Business
Traveller UK’s Hannah
Brandler.
20 | FEBRUARY2020 Visit businesstravellerafrica.co.za5. CATHAY PACIFIC AND
CATHAY DRAGON
Flyers who earn Asia Miles when
flying with Cathay Pacific or
Cathay Dragon can now donate
to one of five charities. UNICEF
HK, Oxfam Hong Kong and Hong
Kong Red Cross are some of the
charities that are featured. Asia
Miles can also be contributed to
FLY greener, a programme that
allows you to reduce your carbon
footprint.
asiamiles.com
6. DELTA AIR LINES
Through Delta’s Sky Miles,
travellers can donate to
participating SkyWish charities.
You can browse these by region
– US, Asia, Latin America &
Caribbean and Europe, Middle
M
East & Africa. 26 charities
iles (or points) are are sponsored (in Europe it is
a perk of frequent UNICEF, Habitat for Humanity
travel and can be and Make a Wish International),
redeemed on future and up to five charities can be
flights, upgrades, experiences, processed in one transaction.
merchandise, car hire, delta.com
accommodation and so on.
But sometimes it’s hard to 7. EMIRATES
spend them – air tickets may be You must first log into your
restricted by time and destination, Sky wards Miles account to access
for instance. Rather than waste Emirates’ options for donating
them, here are some schemes 3. AMERICAN AIRLINES to charities worldwide. Options
that allow miles to be donated to The A Advantage programme include The Emirates Airline
partnered charities. focuses on three types of Foundation, Sightsavers, Dubai
charitable organisations – those Cares and Care International.
1. AIR FRANCE AND KLM that work to support social good, emirates.com
Flying Blue, Air France and KLM’s well-being, or heroes. A minimum
frequent flyer programme, has of 1,000 miles is required, though 8. ETIHAD AIRWAYS
selected 18 charities to which members with a balance of less Etihad Airways’ reward
its members may donate miles. than this can donate their entire programme Etihad Guest sponsors
Charities include Aviation Sans balance. a diverse range of charity
Frontières, which provides air aa.com organisations including the UN
transport to European hospitals for Refugee Agency, the Fred Hollows
children with serious illnesses, the 4. AUSTRIAN AIRLINES, Foundation, the Choice to Change
French Red Cross and W WF. LUFTHANSA AND SWISS Foundation, and Climate Care
f lyingblue.com Miles & More, the frequent flyer that any number of miles can
programme for these airlines, be donated towards. Since the
2. ALASK A AIRLINES has partnered with two aid initiative began in 2007, over 200
The Alaska Airlines LIFT miles organisations – Help Alliance, million miles have been donated.
programme offers members the which focuses on promoting etihadguest.com
chance to support 10 selected nutrition, health and hygiene,
charities through donating miles and My Climate, which promotes 9. FINNAIR
– these include Alaska Airlines certified climate protection Travellers can join Finnair Plus
Disaster Relief Pool, the Nature projects. Members can either make and donate miles to one of the
Conservancy and the United a free donation, which is then airline’s eight partnered charities,
Negro College Fund, which helps allocated to the project most in which include UN Women and
under-represented students to need, or you can choose to support Cancer Foundation: Pink Ribbon.
become highly-qualified graduates. a specific cause. finnairshop.com
alaskaair.com miles-and-more.com
Visit businesstravellerafrica.co.za FEBRUARY2020 | 21FEATURE – FREQUENT FLYER MILES
10. FRONTIER AIRLINES organisations. At the end of the 500 points to 18 charities.
This carrier partners with six year, the airline promises to match Organisations include the
foundations as part of the My up to a half-million miles to each American Red Cross, Carbonfund.
Frontier programme. Miles participating charity. The airline org, and Concern Worldwide.
can be donated to Austin Pets promotes 13 charities which Jetblue.com
Alive!, which flies volunteers to support Hawaiian communities,
communities outside Austin to including Blood Bank of Hawaii, 15. SINGAPORE AIRLINES
save homeless pets, and Shriners Maui Forest Bird Recovery KrisFlyer, Singapore Airlines’
Hospital, which uses the miles Project, and Friends of Hokule’a frequent f lyer programme, has
to fly patients and their guardian and Hawai’iloa, which helps to partnered with Make-a-Wish
to one of their hospitals for maintain canoe building traditions Singapore to grant the wishes
treatment. and values. of children with life threatening
Flyfrontier.com hawaiianairlines.com illnesses. A minimum of 1,000
miles is required per donation,
11. GARUDA INDONESIA 13. JAPAN AIRLINES and a maximum of 100,000 can be
The airline partners with JAL has a Charity Mile project in donated per transaction.
charities that promote education which JAL Mileage Bank members singaporeair.com
– Indonesia Mengajar and can make donations towards a
#BalasBudiGuru – and the number of campaigns carried out 16. SOUTHWEST AIRLINES
Sedekah Umroh programme which by its charity partners, which The airline’s Rapid Rewards
helps underprivileged Indonesian currently include disaster relief programme allows you to
Muslims to perform an Islamic and environmental conservation. donate miles to its participating
pilgrimage. jap.co.jp programmes, which include
garudamiles.com All Hands and Hearts, a
14. JETBLUE charit y addressing the needs of
12. HAWAIIAN AIRLINES The airline’s True Blue programme communities impacted by natural
Hawaiian Miles allows members gives members the opportunity disasters, and Dream Foundation,
to donate miles to non-profit to contribute a minimum of granting wishes to terminally-ill
adults.
southwest.com
17. UNITED AIRLINES
Miles earned through the Mileage
Plus programme can be donated
to charities through the Miles
on a Mission programme. United
has partnered with 20 charities,
and there are a number of active
campaigns that you can donate
a minimum of 1,000 miles to – if
the campaign doesn’t reach its
goal within 28 days, these will
be returned to you. You can also
campaign for your charit y to be
one of the partners.
unitedmileageplus.com
18. VIRGIN ATLANTIC
Virgin Atlantic’s Flying Club has
partnered with one charit y, W E
(formerly Free The Children). In
an effort to empower people in
rural international communities
to break free from the cycle of
povert y, f lyers can donate a
minimum of 2,000 miles to f ly
volunteers to help efforts.
virgin-atlantic.com ■
22 | FEBRUARY2020 Visit businesstravellerafrica.co.zaHelping you select a better
quality guest house
Guest House Accommodation
of South Africa
www.ghasa.co.za
Visit businesstravellerafrica.co.za FEBRUARY2020 | 23FEATURE – AIRPORT TERMINALS
New Age experience has evolved a great
deal over the last decade. Airport
layovers are transitioning into
Terminal
mini vacations, if time is a luxury
on hand. A meal in the choicest
of restaurants or relaxing spa
therapy is now passé. Select
airports are going the extra mile
to ensure your time is made the
most of. From being entertainment
hubs to encompassing futuristic
Airport terminals are not what they used to be, as found by technolog y whilst showcasing the
best in art, airports are evolving
Business Traveller India editor Akanksha Maker. and here is how.
W
hen Viktor Navorski I’m sure it would have another ENTERTAINMENT HUBS
got stranded at an perspective. Perhaps, Viktor would If you’re flying out of Frankfurt
airport in Steven be seen enjoying therapeutic spa Airport anytime soon, catching a
Spielberg’s movie treatments at an airport spa after flick before your flight should be
The Terminal that released in an indulgent meal at Wagamama. on your list. That’s because the two
2004, I sympathised with him. He could then check-in into a chic Movie Worlds in Piers A and Z are
Those unending hours spent airport hotel — living his best life inviting passengers in transit to
living out of a suitcase didn’t and not being too upset about a watch the latest blockbusters for
seem so appealing. However, missed flight. free. Comfortable couches for up to
if the movie was remade today, That’s because the airport three persons are arranged in front
24 | FEBRUARY2020 Visit businesstravellerafrica.co.zaYou can also read
