EMIRATES SKYCARGO: FACILITATING COOLCHAIN AIR TRANSPORT - PRESENTATION BY: AYNUR RASULOVA-RZEPA GLOBAL OPERATIONS, SPECIAL CARGO

Emirates SkyCargo: Facilitating
CoolChain
Air Transport

 Presentation By:
 Aynur Rasulova-
     Rzepa
Global Operations,
  Special Cargo

Current Fleet – 137 aircraft

      Airbus                Boeing                 Freighters
Airbus A330-200   29   Boeing 777-200     9    Boeing 747-400F     4

Airbus A340-500   10   Boeing 777-200LR   10   Boeing 747-400ERF   3

Airbus A340-300   8    Boeing 777-300     12   Boeing 777 F        2

Airbus A380-800   5    Boeing 777-300ER   45

More than 100 destinations worldwide

Perishable Goods Air Transport

≥   Preferred mode of transport
    due to:
    ≥   Speed
    ≥   Networks
≥   Challenges:
    ≥   Changing Climatic Zones
    ≥   Multiple Handling
    ≥   Airport Facilities
    ≥   Customs & Security

Perishable Goods Air Transport

≥   IATA PCR
    ≥   dedicated to facilitation of
        perishables transportation by
        air
≥   Emirates Perishable
    Transportation Policy
    ≥   Dedicated to High Quality &
        Standard of Service

Emirates Perishable Transportation
Policy
≥   EK-01 The following information must be reflected on all Air Waybills for Perishable
    cargo:
≥   the storage temperature requirement in the form of range of temperatures (in Celsius)
    acceptable for each type of perishable produce transported under the Air Waybill; the
    wording for reflecting the temperature requirement in the Handling Information column
    of all PER/PIL Air Waybills must be as follows:

    “Keep between X and Y degrees Celsius whenever possible during
                       transportation and storage”

     where X and Y are respectively the minimum and the maximum recommended
    temperatures.
≥   the exact names of the perishable produce: e.g. mangos, strawberries,
    pharmaceuticals, vaccines, lettuce, roses, chocolate etc.
≥   24 hrs emergency contact number
≥   all packages must be clearly marked with their contents and the correct storage
    temperature requirement range (in Celsius). Any contradicting, irrelevant labels,
    markings reflecting wrong contents or temperature requirement, must be obliterated.

Emirates Perishable Transportation
Policy
≥   EK-02 Aircraft are not equipped with refrigerator or
    freezer facilities. Temperature control facility is available
    but is limited due to various uncontrollable factors
    (ground temperatures at departure/arrival, flight duration,
    effects of other loads etc.). Also, Emirates cannot
    guarantee ground facilities will be available or operational
    at all times. It’s recommended that Perishables offered for
    carriage are pre-cooled and adequately packed to
    withstand normal handling and protect from damage due
    to changes in climate, temperature, altitude or any
    natural/ordinary exposure which may prevail in flight or on
    ground, or when available facilities cannot protect
    shipment from such conditions.

Emirates’ Commitment To The Highest
Service Levels
≥   emphasis on CoolChain in view of the
    warm climate:
≥   carefully designed Processes &
    Procedures
≥   high set Standards
≥   custom made Products, Special Services &
    Solutions

Emirates’ Commitment To The
Highest Service Levels
Products              Solutions
                      ≥   Integrated
≥   Priority               Airport to Door
                           Door to Airport
                           Door to Door
≥   General Freight
                      ≥   Protect
≥   Courier
                      ≥   Cool Chain
≥   P.O.Mail          ≥   Animal Care
                           Pet Movement
                           Horse Movement

                      ≥   Customised Solutions
                           Charters
                           Customer Partnership

Cool Chain solutions for perishable and
temperature sensitive products
   Temperature Controlled Containers:
    Temperature-controlled air cargo containers
    maintain a stable interior temperature
    throughout the journey of the shipment.

   White Cover:
    Cost effective, reusable protective cover
    designed to shield temperature-sensitive cargo
    from solar heat during transportation.

   Cool Dollies:
    These purpose built units preserve the integrity
    of highly-sensitive commodities during their
    transit and transfer from Ramp to PER
    Warehouse

Emirates’ Commitment To The Highest
Service Levels
≥   70% of the entire cargo
    operations at the airport is
    Emirates SkyCargo’s
≥   self-handling at the HUB
    allows dedicated service to
    our Customers
≥   in-house Customs and
    Municipality inspection labs
    speed up acceptance and
    delivery processes

Cargo Mega Terminal

• The Cargo Mega Terminal
 has fully-automated
 workstations with increased
 ground-handling capacity
• One of the most
 technologically advanced
 cargo terminals in the world

Cargo Mega Terminal
     Over 1.2 million tonnes annual throughput
     43,600 square metre handling area (with 35,000 square metre
     footprint)

≥   Out of 46 truck docks for acceptance and delivery
    of loose cargo, 9 dedicated to Temperature
    Sensitive cargo
≥   Dedicated Temperature Controlled Storage with 3
    independently controlled temperature zones:
     ≥   Total Capacity: 175,000 tonnes (annual)
     ≥   Perishable 1:   +2 oC to +8 oC, area: 2500
         m2
     ≥   Perishable 2:   +10 oC to + 15 oC, area:
         2500 m2
     ≥   Freezer:        -18 oC, area: 400 m2
≥   218 locations for intact ULD cool storage, can be
    set anywhere between: +4 oC to + 18 oC

Emirates’ Commitment To The Highest
Service Levels
≥   dedicated Perishable Handling teams
    and equipment on ramp and in cargo
    terminal
≥   priority Ramp Handling
≥   priority Terminal Handling
≥   tailor-made Transit Handling:
    ≥   QRT handling and prioritisation
    ≥   temperature controlled warehouse
        storage (for connections more than 3
        hrs)
    ≥   supervised Cool Station on the Ramp
        (for connections less than 3 hrs)
≥   specialised equipment:
    ≥   CoolDollies between aircraft and to/
        from Ramp

Emirates’ Commitment To The Highest
Service Levels
≥   standardisation of services globally:
≥   constant process and facility re-evaluation
    of contracted Ground Handling Agents
≥   regular revisions of SLAs
≥   performance reporting and monitoring

Customer’s Contribution towards
CoolChain Success
≥   AWB preparation (EK-01)
≥   declaration during reservation of the exact nature and the
    temperature sensitivity (EK-01)
≥   reservation info=AWB info (EK-01)
≥   SHC – the importance for handling
≥   physical shipment preparation (EK-02):
     ≥   pre-cooling
     ≥   packing
     ≥   temperature labelling/marking
     ≥   for intact units – build up in temperature controlled areas
     ≥   avoid co-loading incompatible goods
     ≥   covered and temperature controlled vehicles for ground transportation
≥   destination delivery pre-arrangements

Customer’s Contribution towards
CoolChain Success
≥   Packing:

≥   “passive” vs “standard”
≥   “active” packaging for the most sensitive
    goods

Co-operation

≥   Emirates encourages and welcomes tri-
    partite co-operation formats, to ensure
    end-to-end seamless handling, advance
    preparation and preparedness of all
    involved stakeholders as well as
    establishment of effective communication
    lines, to result in the most effective
    CoolChain management

Thank You!