EDLINK 360 FREQUENTLY ASKED QUESTIONS - SEPTEMBER 23, 2021

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EdLink 360

Frequently Asked Questions

     September 23, 2021

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EdLink 360 Frequently Asked Questions
                                                                          Table of Contents

TOPIC: EdLink 360 General ..................................................................................................................................................... 3
TOPIC: EdLink 360 Extract File Creation................................................................................................................................. 4
TOPIC: School Calendar Data ................................................................................................................................................. 6
TOPIC: Student Attendance Data........................................................................................................................................... 7
TOPIC: Student Demographic Data ........................................................................................................................................ 8
TOPIC: Student Enrollment Data ........................................................................................................................................... 9
TOPIC: Student Homeless Data .............................................................................................................................................. 9
TOPIC: Student Free Lunch Data .......................................................................................................................................... 10
TOPIC: Mentor Teacher and Resident Teacher Data........................................................................................................... 11
TOPIC: Data Submission Schedules ..................................................................................................................................... 11
TOPIC: StaffIDs...................................................................................................................................................................... 12
TOPIC: EdLink Security and Dashboards Access .................................................................................................................. 13
TOPIC: Whitelisting of IP Address ........................................................................................................................................ 17
TOPIC: PowerSchool sFTP Credentials ................................................................................................................................. 18

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EdLink 360 Frequently Asked Questions

TOPIC: EdLink 360 General
1. Why am I having to change the way     Currently, the multiple systems we are using now are outdated and
   I submit school reporting data?       we do not have a single source of truth in our collection. EdLink 360
   What is the benefit of switching to   will create a single source truth, increase overall usability, and
   EdLink 360?                           reduce multiple logins over several programs. The EdLink 360 data
                                         warehouse will help program evaluations and produce meaningful
                                         reports.

2. When will data begin to be            In August 2021, EdLink went live and school systems began
   reported to the EdLink 360 data       preparing extracts for loading to EdLink 360.
   warehouse
3. Where can I go for general            Please review these EdLink Resources posted on the EdLink 360
   assistance with EdLink 360?           Support page.
                                             • Frequently Asked Questions (FAQ)
                                             • 7-Week Training Series
                                             • Extract layouts and SAMPLES
                                             • User Guides for Attendance, Student and Staff Data
                                             • 7-Week Training Series – slide deck and recordings
                                             • Office hours and monthly webinar slide decks and
                                                 recordings

                                         You can also email edlink360@la.gov if you have specific
                                         questions.

4. How do I navigate the Dashboards      After logging into EdLink 360 at
                                         https://reports.edlink.la.gov/Dashboard/, these are the dashboards
                                         located under the waffle :

                                              Select the Waffle - Usage and Data
                                             ○  Data Processing dashboards
                                                    • File Errors dashboard for error correction
                                                    • File Rejection Errors dashboard for error correction
                                             ○ Data Quality
                                                • Data quality measures for the various categories (e.g.
                                                    school calendars, students, enrollments, courses,
                                                    course offerings, etc.)
                                             ○ Data Validation dashboards
                                                ○ Student Data Validation (e.g. Enrollments, Special
                                                    Populations, Attendance, etc.)
                                                ○ Class Data Validation (e.g. Class Counts, Classes Missing
                                                    teachers or students, etc.)
                                                ○ Assessments Data Validation (e.g. KEA, K3, LEAP 2025,
                                                    etc.)
                                             ○ Data Reports

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○   Enrollment and Free/Reduced Lunch Counts
                                               ○   Potential Dropout Reports

                                             Select the Waffle - Essentials
                                         o     School System
                                                   o School Directory
                                                   o School System Calendar
                                         o     Enrollment
                                                   o Enrollment Overview
                                                   o Enrollment Reports
                                         o     SPED
                                                   o Students with Disabilities
                                                   o Accommodations
                                                   o Student List
                                         o     Diverse Learners
                                                   o Homeless Students
                                                   o English Learners
                                                   o 504 Students
                                         o    Attendance
                                                   o Attendance Overview
                                         o     Discipline
                                                   o Discipline Overview
                                         o    Students
                                                   o Student Search

                                             Select the Waffle - Dropout Correction

TOPIC: EdLink 360 Extract File Creation
1. What are some things that I       Please review the Getting Started Checklist for EdLink 360 and
   need to do to get started         Getting Started Checklist for 2020-2021 Data Submissions to
   submitting the EdLink 360         EdLink 360 posted on the EdLink 360 Support page.
   extracts?

2. What are the types of EdLink      EdLink 360 extracts use both standard, extension and partial
   360 extract files that must be    file extract specifications.
   created for submitting data to
   EdLink 360 data warehouse?        Please refer to the section EdLink 360 Extract File Details
                                     located in any of the EdLink 360 User Guides (Students, Staff,
                                     Calendars and Attendance) posted on the EdLink 360 Support
                                     page
3. What are the EdLink 360 extract   Please refer to the section EdLink 360 Extract File Attributes located
   file attributes?                  in any of the EdLink 360 User Guides (Students, Staff, Calendars and
                                     Attendance) posted on the EdLink 360 Support page.

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4. There are numerous data           Most data elements currently in the legacy systems are also
   elements in the legacy systems.   included in the EdLink 360 extracts. Please refer to the section
   Where are these data elements     Legacy Systems and Crosswalk to EdLink Extract Files in each user
   identified in EdLink 360?         guide. This section maps each data element found in the EdLink
                                     360 extract to the corresponding data element found in the legacy
                                     system records. For example data elements included in the
                                     enrollments.tsv and enrollments_ext.tsv extracts are mapped to
                                     the legacy SIS Enrollment record (record type 040).

                                     For data element information, please refer to the following
                                     sections in any of the EdLink 360 User Guides (Students, Staff,
                                     Calendars and Attendance).
                                        •   APPENDIX A – Data Elements which includes a detail
                                            description of each data element.
                                        •   APPENDIX B – Table Lookups which includes a detail list of
                                            each table used for code and description lookups.
                                        •   APPENDIX C - Data Elements provides a mapping of data
                                            elements to certain tables that contain the code sets or
                                            values for that data element.

5. Where, how, by whom and           EdLink 360 extracts should be delivered nightly by 7:00pm in
   when should the EdLink extract    most instances. Please refer to the section Delivery Schedule
   files be submitted in order for   and Uploading Of Files to the PowerSchool sFTP server in any
   data to the available in the      of the EdLink 360 User guides (Student, Staff, Calendars and
   EdLink 360 data warehouse?        Attendance) posted on the EdLink 360 support page:

6. PowerSchool was launched for      Double check with your vendor that your scheduling or
   the 2021-2022 School Year;        vendor system has rolled over to the 2021-2022 School Year
   however, all of my files are      and that your extract contain “2021-2022” in the
   rejecting?                        SCHOOL_YEAR field.

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TOPIC: School Calendar Data
1. How should calendar data be    School calendar data is reported in the calendars.tsv and
reported to the EdLink 360 data   calendars_ext.tsv extracts. Calendars can be created for an
warehouse?                        entire school system, for Schools within a school system, or
                                  Grade/Grouping within a specific school. For information
                                  about reporting school system calendar data, please refer to
                                  the following posted on the EdLink 360 Support page:
                                      • EdLink 360 Calendars and Attendance User Guide
                                      • Sample Calendars extract file

2. I am receiving the following   Please verify the following:
errors when sending the               • Ensure you are sending the 3-digit code in the
calendars.tsv extrac                     DATE_TYPE_VALUE field for closures, holidays,
     • School Calendars missing          semesters, etc.
        closures                      - Ensure the CALENDAR_CODE submitted on the
     • Missing or Misaligned             student’s enrollment record has a corresponding
        Calendar Codes                   school calendar record submitted in the calendars.tsv
                                         extract. If no school level calendars are submitted, the
                                         student’s CALENDAR_CODE will default to “DISTRICT”
                                         (the district CALENDAR_CODE).

                                  For information about reporting school system calendar data,
                                  please refer to the following posted on the EdLink 360
                                  Support page:
                                      • EdLink 360 Calendars and Attendance User Guide
                                      • Sample Calendars extract file

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TOPIC: Student Attendance Data
1. How does the reporting of        In the legacy Student Information System (SIS), for each
   attendance data in the legacy    processing period, the total number of absences are reported
   Student Information System       in the Enrollment record (record type = 040).
   (SIS) compare to the reporting
                                    In EdLink360, Attendance data is reported in the
   of attendance data in EdLink
                                    attendance.tsv extract which includes records of student
   360?
                                    absences (negative attendance) and tardies reported at the
                                    site level for each day or half day in the school year calendar
                                    when a student is expected to be in attendance.
                                    Attendance data (absences) should be reported at the home
                                    school site, although a student may be enrolled in a program
                                    at another school site.
                                    For information about reporting attendance data, please refer
                                    to the following posted on the EdLink 360 Support page:
                                        • attendance.tsv extract file
                                        • EdLink 360 Calendars and Attendance User Guide
                                            (review the details about each data element included
                                            in the attendance.tsv record)
                                        • Sample attendance.tsv extract file

2. What is the key to an            The key to records in the attendance.tsv extract are the
   attendance record in the         LOCAL_ENROLLMENTS_KEY, LOCAL_ATTENDANCE_KEY, and
   attendance.tsv extract?          SCHOOL_YEAR fields.
                                    LOCAL_ENROLLMENTS_KEY is the unique key for the student’s
                                    specific enrollment in the school. Please refer to the
                                    enrollments.tsv and enrollments_ext.tsv extracts.
                                    Some suggestions for creating the LOCAL_ATTENDANCE_KEY:
                                       • In some local systems, each day of attendance can
                                          have many attendance records for reporting all of the
                                          different check-ins, check-outs, tardy to class, tardy to
                                          school, etc.
                                       • The record number can be the first attendance record
                                          for the given day.
                                       • Some vendors have used [DISTRICT_CODE; SITE_CODE;
                                          STATE_ID; RECORD_NUMBER] where record number is
                                          the database record number of the first attendance
                                          record for the given day. This was used to help track
                                          down what records make up the given single record
                                          for reporting to the state.
                                    SCHOOL_YEAR is the academic school year (e.g. 2021-2022)

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3. How should truancy data be        Truancy is defined as any student having either 5 unexcused
   reported?                         days tardy or 5 unexcused days absent within a school
                                     semester per RS 17:233. Truancy data should be reported
                                     based on tardy and absence data maintained in the local
                                     system.
                                     Truancy data is reported in the enrollments_ext.tsv extract.
                                     In the EdLink 360 Student User Guide, please refer to the
                                     data element TRUANCY_INDICATOR for information about
                                     how to report truancy.

TOPIC: Student Demographic Data
1. How should Race/Ethnicity data    Student demographic data is reported in the students.tsv and
be reported?                         students_ext.tsv extracts. Ethnicity/Race data is reported in
                                     the students_ext.tsv extract and is verified against the
                                     student’s data in the eScholar Uniq-ID system.

                                     Race/Ethnicity data reported to the EdLink 360 data
                                     warehouse is displayed as follows:
                                        If the student is Hispanic
                                        STUDENT_ORIGIN_IND_HISPANIC=”Y”, HISPANIC will be
                                        displayed.
                                          Else
                                             If the student has multiple races, other than Hispanic,
                                             the Ethnicity/Race will be displayed as 'Two or more
                                             races'
                                          Else
                                             If a single race is submitted, the single race will be
                                             displayed
                                                  STUDENT_ORIGIN_IND_ASIAN
                                                  STUDENT_ORIGIN_IND_BLACK
                                                  STUDENT_ORIGIN_IND_NATIVE_AMER
                                                  STUDENT_ORIGIN_IND_PACIFIC_ISLND
                                                  STUDENT_ORIGIN_IND_WHITE
2. In the 2021-2022 System           No. The expectation is that the current status will be sent
enhancements document there is a     each time data for the student is submitted to EdLink 360
new field (name not yet               100% Virtual
determined) to provide a student’s   100% In Person
status. Are schools expected to      Combination/Hybrid)?
collect & report the Start and End
dates for each of these scenarios
(Virtual, In Person,
Combination/Hybrid)?

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TOPIC: Student Enrollment Data
1. Currently students who enroll in     All legitimate student enrollments that fall within the dates of
   the school after Oct 1st are not     the school’s academic school calendar should be reported to
   included in the submission of        EdLink. Snapshots will be taken and will capture enrollment
   October class enrollments, but       counts and data based on enrollment date (Oct 1, Feb 1 and
   do need to be included in the        EOY).
   March submission. Will this
   process continue?
2. If a student enrolls in the school   There are no restrictions on when legitimate student
   after Oct 1st are there any          enrollments and exits can be reported. All student
   restrictions on when or whether      enrollments and exits that fall within the dates of the school’s
   we can report the student?           academic calendar should be submitted to EdLink 360.

                                        For new enrollments, students must first be submitted to
                                        eScholar Uniq-ID for LASID assignment.
3. What is the definition of the        This is the date of the first non-attendance day for a student
   WITHDRAW_DATE                        who was previously enrolled in a school district (last day of
                                        attendance was the instructional day immediately prior to this
                                        day).

TOPIC: Student Homeless Data
1. How should homeless data be          Homeless services data should be reported in the
reported in EdLink 360?                 homeless.tsv extract file. Homeless services data should be
                                        reported to show a specific homeless service was provided at
                                        least once during a specific month. For a given student there
                                        would be maximum of 21 records for the school year (one for
                                        each homeless service 01-21 if that specific service was
                                        provided at least once).
                                        The homeless service data should be recorded and reported
                                        by the end of each month.

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TOPIC: Student Free Lunch Data
1. All students in my school eat    No. Only report students as free who are:
   free. Should all students be        • Directly certified via SNAP or TANF from DirectMatch,
   reported free?                      • DC extended (siblings or children at the same address),
                                           enrolled in Head Start or Even Start programs, migrants,
                                           runaways, homeless, foster children),
                                       • Qualified through income survey forms (if attending a
                                           CEP school), or
                                       • Qualified through lunch applications (if attending a non-
                                           CEP school).
                                    For additional information, refer to DirectMatch resources
                                    listed here

2. What is the purpose of the       The Income Survey can be distributed to families of students
   Income Survey for CEP Schools?   in CEP schools and is used to identify students who are eligible
                                    for free or reduced lunch but whose families did not apply for
                                    government assistance. The information is used for MFP
                                    funding purposes for students enrolled in CEP schools and not
                                    for food service free lunch eligibility.

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TOPIC: Mentor Teacher and Resident Teacher Data
1. Who are mentor teachers and        Mentor Teachers provide directed support to undergraduate
what data should be reported in       teacher residents through a co-teaching model, post-
EdLink 360?                           baccalaureate teacher residents who are teaching while
                                      earning their initial license, or experienced teachers in need of
                                      support. Their responsibilities include but are not limited to:
                                      providing one-on-one coaching, reviewing instructional
                                      materials and student work, and leading frequent
                                      observation/feedback cycles.

                                      For information about what data should be reported in
                                      EdLInk360, please refer to the Mentor Teacher and Resident
                                      Teacher Overview FAQ posted on the EdLink 360 Support
                                      page.
2. Who are resident teachers and      Resident teachers are candidates from teacher preparation
what data should be reported in       programs who are participating in a yearlong residency in a
EdLink 360?                           classroom with a teacher of record who holds a valid teaching
                                      certificate in the area for which the candidate is pursuing
                                      certification.

                                      For information about what data should be reported in
                                      EdLInk360, please refer to the Mentor Teacher and Resident
                                      Teacher Overview FAQ posted on the EdLink 360 Support
                                      page.

TOPIC: Data Submission Schedules
1. How often should calendar,         The submission of data should not be restricted to any point
attendance, student and staff data    in time and should be included in the EdLink extracts daily and
be included in the EdLink extracts.   dropped on the PowerSchool sFTP.

2. Does the above response also       Yes. Class schedule data should not be restricted to any point
apply to class schedules?             in time and should be included in the EdLink extracts daily and
                                      dropped on the PowerSchool sFTP. It’s understandable that
                                      there may be changes to student and teacher class schedules
                                      at the beginning of the school year and some cleanup will be
                                      happening. However, this is where the maintenance of the
                                      start and end dates are important. If this data is being kept
                                      up to date, LDOE should be able to determine what an active
                                      schedule record vs. and inactive schedule record. In addition,
                                      the schedule start and end dates will be used to leverage
                                      student schedule changes to better identify students who
                                      should and should not be included in Value Added (VAM)
                                      rosters.
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TOPIC: StaffIDs
1. What types of employees           The following types of employees should be submitted to the
   should be submitted to the        eScholar Staff ID system for StaffID assignment:
   eScholar Staff ID system for      1. Regular employees (employee status code = 01)
   StaffID assignment.               2. Contracted employees (i.e., contracted teachers, related
                                        services personnel, etc.) (employee status code = 03 or 04)
                                     3. Post-secondary employees (for which the district collects
                                        SSN) (employee status code = 02)
                                     4. Long term substitute teacher reported to PEP as a regular
                                        employee (employee status code = 01)
                                     5. Resident teacher (employee status code = 07)
2. What types of employees           The following staff should NOT assigned a StaffID:
   should NOT be submitted to the        • Vacant (employee status code = 01; SSN begins with
   eScholar Staff ID system for              999)
   StaffID assignment.                   • Post-secondary employees (employee status code=02;
                                             SSN begins with 998)
                                         • Short-term substitutes

3. How Should StaffIDs Be            For the assignment and reporting of StaffIDs, review the
   Assigned and Reported?            StaffID section of the EdLink 360 support page.
                                         • StaffID User Guide
                                         • StaffID training

4. Why are StaffIDs Needed?          StaffIDs are needed as follows:
                                         • A StaffID is required to be reported in all EdLink 360
                                             extract files (staff.tsv, course_offering_link.tsv,
                                             payroll_ldoe.tsv, staff_absences.tsv, etc.).
                                         • A StaffID is needed in order to establish security to the
                                             EdLink 360 dashboards
                                                • Please see the EdLink Security FAQs listed below
                                                • Please refer to the EdLink security section and
                                                  resources posted on the EdLink 360 support page

5. How do I determine if there are   See the EdLink Security and Dashboard Access section of this
   security access issues with a     FAQ
   specific StaffID?

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TOPIC: EdLink Security and Dashboards Access
1. I am the security coordinator.   1. The school system must submit all staff to eScholar StaffID
How do I get permission to grant    2. Security Coordinators should create their EdLink username
myself and other users access to    and password at: https://My.LA.gov
the EdLink dashboards?
                                    3. The EdLink username must be linked to the eScholar StaffID
                                    by adding it to the State User ID field in eScholar StaffID. The
                                    eScholar data manager should do the following:
                                       • In eScholar StaffID, search for the person by the first/last
                                         name or by StaffID
                                       • Select the appropriate record
                                       • Select the EDIT STAFF button at the bottom right of the
                                         page
                                       • The Customer Defined Field will appear (see under the
                                         address section)
                                       • Enter the Username created in Step 2 above
                                       • Select the UPDATE STAFF RECORD button at the bottom
                                         right of the page
                                      We are looking into a process to eliminate the manual
                                      update/maintenance of this field.
                                    4. The security coordinator should request the following
                                    access in EdLink Security (https://registration.edlink.la.gov):
                                       • Location: local school system
                                       • Application: EdLink Security
                                       • Role: Local District
                                       • Permissions: Security Coordinator
                                    5. This request will be routed to LDOE. Once it is approved you
                                       will receive an email.
                                        From: Louisiana Department of Education [EML-SVC-DOE-
                                    Servers@LA.GOV]
                                        Subject: EdLink Security Permission Status Update for
                                    [applicationName] [roleName]
                                      (You may need to check your SPAM folder if you haven’t received
                                    the email in 24 to 48 hours after sending your request)
                                    You can then request access to the dashboard, and review
                                      and approve requests from others in your school system.

                                    6. If the security coordinator wants access to the EdLink
                                        dashboard, they should request the following access in:
                                        https://registration.edlink.la.gov:
                                        • Location: local school system
                                        • Application: EdLink 360
                                        • Role: Data Analyst
                                        • Permissions: K-12

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7. This request will be routed to LDOE. Once it is approved you
                                        will receive an email and can access the EdLink360
                                        dashboard by logging in at: https://reports.edlink.la.gov

2. I am not the Security            1. The user must have a StaffID assigned in eScholar.
Coordinator. How do I get access to 2. The user should create their EdLink username and
the EdLink 360 dashboards?             password at: https://My.LA.gov
                                     3. The EdLink username must be linked to the eScholar
                                        StaffID by adding the EdLink username to the State User ID
                                        field in eScholar StaffID. The eScholar data manager
                                        should do the following:
                                        • In eScholar StaffID, search for the person by the
                                           first/last name or by StaffID
                                        • Select the appropriate record
                                        • Select the EDIT STAFF button at the bottom right of the
                                           page
                                        • The Customer Defined Field will appear (see under the
                                           address section)
                                        • Enter the Username that was created in Step 2
                                        • Select the UPDATE STAFF RECORD button at the bottom
                                           right of the page
                                           We are looking into a process to eliminate the manual
                                           update/maintenance of this field.
                                     4. The user should request the following access in:
                                        https://registration.edlink.la.gov:
                                        • Location: local school system
                                        • Application: EdLink 360
                                        • Role: Data Analyst
                                        • Permissions: K-12
                                     5. The school system’s Security Coordinator will review and
                                        approve requests made in EdLink Security.
                                     6. See the questions below for logging in to the EdLink 360
                                        dashboards.

3. My access to EdLink 360 has       Once an EdLink 360 Role and Permission is approved, the Role and
been approved. How long do I have    Permission will be applied to EdLink 360 Dashboard for the next
to wait before I am able to see      Business Day. For example, If the EdLink 360 Role and Permission
changes in my dashboard due to my    was approved on Wednesday, it will be reflected in the EdLink 360
                                     Dashboard on Thursday.
security?

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4. What do I need to do to correct    In EdLink 360, ensure you:
the following error I am receiving
when attempting to log into the          •   Have entered the correct link for the EdLink
dashboard?                                   dashboards: https://reports.edlink.la.gov/
                                         •   Have a StaffID submitted to eScholar for 2021-22
“Status Code: 405 Method Not                 school year and it’s linked to your User Name in EdLink
Allowed – The method .specified in           Security (see the security questions below).
the Request-Line is not allowed for
the resource identified by the
Request-URI”
5. What do I need to do to correct    Ensure you have:
the following error I am receiving      a. Attempted to log in with the username you created at
when attempting to log into the            https://My.LA.gov not any other username.
EdLink dashboard?                       b. Requested the correct access in EdLink Security:
                                           Location: local school system
   “You do not have a permission           Application: EdLink 360
   role to access requested                Role: Data Analyst
   application. Please contact             Permissions: K12
   your local security coordinator      c. See the EdLink Security Guide or contact your school
   for assistance”                         system Security Coordinator for additional assistance.

6. What do I need to do to correct    This error means you have not linked the username you
the following error I am receiving    created at https://My.LA.gov with your eScholar StaffID. Or, if
when attempting to log into EdLink    you have previously linked it, it may have been removed or
Security or the EdLink dashboards?    overwritten and needs to be linked again.

   “You do not have a valid User      These are the steps to follow for linking the username and
   ID and StaffID linked. Please      StaffID. The local eScholar StaffID data manager will need to
   contact your local Security        assist in getting this set up. They will need the EdLink
   Coordinator for assistance”        username (not the password) created at https://My.LA.gov
                                       1. In eScholar StaffID, search for the person by the first/last
                                      name or by StaffID
                                       2. Select the appropriate record
                                       3. Select the EDIT STAFF button at the bottom right of the
                                      page
                                       4. The State User ID Customer Defined Field will appear (see
                                      under the address section)
                                       5. Enter the Username from https://My.LA.gov
                                       6. Select the UPDATE STAFF RECORD button at the bottom
                                      right of the page

7. I forgot my password for the    Passwords can be reset at https://My.LA.gov. See the Forgot
EdLink360 dashboards. How do I get Password section of the EdLink Security Guide for
my password reset?                 instructions.

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8. I forgot my username. How do I           Usernames can be retrieved by following the instructions in
retrieve my username?                       the Forgot Password section of the EdLink Security Guide.
                                            Enter your email address in the box “Forgot Your User ID.”
                                            Your username will be sent to you

9. I am the Security Coordinator for As the Security Coordinator, follow the steps above to request
multiple school systems. What do I Security Coordinator access for each of the school systems
need to do to get EdLink access?     you support. If you also need dashboard access, follow the
                                     steps above to request dashboard access for each of the
                                     school systems.

10. When I log in to the EdLink 360 Ensure you selected the following access in EdLink Security
dashboards and select the waffle, a https://registration.edlink.la.gov:
blank screen is displayed. What
should I do?                            d. Location: local school system (not central office)
                                        • Application: EdLink 360
                                        • Role: Data Analyst
                                        • Permissions: K-12
11 Do individuals needing access to No, it is not necessary to establish the link between the MyLA
multiple school systems in EdLink Username and the user’s Staff ID record in every school
360 need to also have Staff IDs system in eScholar Staff ID. EdLink Security confirms that a
established in each of those school staff member exists in Staff ID for the current school year and
systems in eScholar Staff ID?       that they also have a MyLA username associated in the State
                                    User ID field of eScholar Staff ID.

12. When I log into the dashboard,          When a user logs into EdLink 360, they will always be able to
should I see the tables loaded/not          see the statewide counts of tables loaded/not loaded.
loaded for their district or should I see
the statewide counts? If no data has        There will be a district filter available in order to select their
been submitted, will I see the              school system to review their data. After selecting this filter
statewide counts?
                                            they will be able to see their counts of tables loaded/not
                                            loaded. If there has not been any data loaded for the school
                                            system, they will see a No Data Found message.

13. How do I request access to              To access student PII in the dashboards, users should request
student PII in EdLink 360?                  access to Name, SSN, Address and DOB in EdLink Security.

14. HELP. I cannot login (blank             After verifying your EdLink login credentials, please login using
screen, screen blinks, etc.)                https://reports.edlink.la.gov/Dashboard/

                                            If there are issues with logging in, try closing all browser sessions,
                                            opening a new Chrome Browser and login using
                                            https://reports.edlink.la.gov/Dashboard/

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TOPIC: Whitelisting of IP Address
1. I understand the (s) that will be   Security Coordinators and data managers should be aware of
   used to drop files on the           the servers you will be using to drop files on the PowerSchool
   PowerSchool sFTP will need to       sFTP server for overnight loading to EdLink 360.. These
   be whitelisted. How do I ensure     include local servers as well as any servers used by your
   the correct IP Addresses have       vendor if you are being hosted.
   been whitelistsed?                    a. Please verify with your IT staff and/or
                                             use whatismyip.com to identify the IP Address(es) that
                                             will be used to drop files on the PowerSchool sFTP.
                                         b. Once all of the IP Addresses have been identified for
                                             your school system, email edlink360@la.gov to verify
                                             what IP addresses have actually been whitelisted by
                                             PowerSchool.
                                         c. If all of the IP Address needed have not been
                                             whitelisted, Security Coordinators should an email to
                                             LDOE_LEA_Support@powerschool.com (formatted as
                                             per the instructions below).
                                               • In the subject line, include the Sponsor Code and
                                                   Name (e.g. 001 Acadia Parish) and the IP Address
                                                   or range of IP Addresses for the School System
                                               • In the body of the email, include any other
                                                   pertinent information (e.g. identify other technical
                                                   contacts and/or vendors who may require
                                                   whitelisting of their IP Address(es))
                                       NOTE: Home or private IP addresses cannot be
                                       whitelisted. When working from a location other than your
                                       school system office, work with your IT staff to set up VPN
                                       into your school system office.

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TOPIC: PowerSchool sFTP Credentials
1. I understand that credentials are   Security Coordinators and data managers should be aware of
needed in order to access the          the username and password needed to access the
PowerSchool sFTP server where the      PowerSchool sFTP server for submitting files.
files will be dropped for overnight      a. Username: The username you should be using is your 3-
loading to the EdLInk 360. What is           digit sponsor code. (e.g. “001” for Acadia).
the process for requesting               b. Password: If you don’t remember your password or did
credentials?                                 not receive a password from PowerSchool during the
                                             EdLink 2020-21 Parallel data collections or during the
                                             historical file drops for this year or last year, the Security
                                             Coordinator should email
                                             LDOE_LEA_Support@powerschool.com to request a
                                             new one (formatted as per the instructions below,
                                             please do NOT include your password or any previous
                                             passwords you have used. Also do not include LDOE
                                             staff on this email as we are not allowed to see your
                                             credentials due to security reasons.
                                               • Subject: PowerSchool sFTP Credentials request
                                                   and in the subject line include the Sponsor Code
                                                   and Name (e.g. 001 Acadia).
                                               • In body of the email, include any other pertinent
                                                   information (e.g. identify other technical contacts
                                                   and/or vendors who may need credentials, list the
                                                   sponsor codes and sponsor names if support is
                                                   provided for multiple school systems, etc.).

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