Council Tax and other information - Bolton Council

 
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Council Tax and other information - Bolton Council
Council Tax
and other information

2018/2019        www.bolton.gov.uk
                                1
Council Tax and other information - Bolton Council
Contents
      Introduction							3
      How your money is spent					                                           4
      Council tax bands and charges				                                      5
      How your council tax is used					                                      6
      Our budget plans for 2018/19				                                       7
      Council tax information					8
      Your information						11
      Are you entitled to benefits?					                                     12
      Free school meals and clothing allowance			                            15
      Do it online 							Back page

Contact us...
For further information about details in this booklet, please contact the following offices:

Council tax                                    For Council Tax Support Fraud
Tel: 01204 331599                              (CTS) only
Online contact form:                           Tel: 01204 331590
www.bolton.gov.uk/counciltax                   Email: housing.benefits@bolton.gov.uk
Write to: PO Box 32, Town Hall,                Write to: PO Box 4,
Bolton BL1 1UT                                 Town Hall, Bolton BL1 1RX

Benefits, free school meals and                National benefit fraud hotline
school clothing allowances                     (not including CTS fraud)
Tel: 01204 331590                              Tel: 0800 854 440.
Email: housing.benefits@bolton.gov.uk          Write to: NBFH, PO Box 224,
Write to: PO Box 4, Town Hall,                 Preston PR1 1GP
Bolton BL1 1RX                                 Web: www.gov.uk/report-benefit-fraud

Information that we keep about you
Email: freedomofinfo@bolton.gov.uk
Write to: Corporate Information Manager,
Bolton Council, 1st Floor, Town Hall,
Bolton BL1 1RU

Alternatively, you can visit our website www.bolton.gov.uk
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Council Tax and other information - Bolton Council
Introduction
Welcome to this guide which explains
your council tax, the council’s budget,
and where your money goes.

The council’s budget is made up of the money we receive from the government as a
grant, business rates, and the money we raise through council tax.

Since 2010 the amount of money we receive as a grant has been reducing, and
although we have had to put up council tax, this increase only covers a small part of
what we have lost.

In this guide you can find out more about where our money comes from and in
particular about the changes taking place with business rates.

The council works with other public bodies, the private sector and community and
voluntary groups to improve the borough. Our two main aims are to increase prosperity
within the borough and to narrow the gap between the most vulnerable residents and
the better off.

Please read this booklet to find out how your money is spent.

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Council Tax and other information - Bolton Council
How your money is spent
No one likes receiving a bill, but it helps    Part of the council tax you pay also goes
if you know how your money is being            to the Greater Manchester Police and
spent. Your council tax funds a wide           Crime and Fire and Rescue services.
range of other services that we all rely on    Some money is also paid out to other
throughout our lives such as:                  organisations such as the Passenger
                                               Transport and Waste Disposal Authorities.
• Keeping Bolton’s streets clean
• Maintaining and repairing roads and          There is more information on how
  bridges                                      your money is spent on pages 6
• Providing libraries and art galleries        and 7 of this booklet.
• Leisure facilities including swimming
  pools, sports centres and parks              Where does the council’s money
• Caring for children, the elderly and         come from?
  other vulnerable people                      Aside from Council Tax, for 2018/19 the
• Children’s services, such as schools,        Council will continue to retain 100% of
  children’s centres, before and after         its business rates with 1% of this being
  school clubs and youth services              passed over to Greater Manchester
• Traffic management and road safety           Combined Authority (GMCA) for Fire
• Making sure that consumers are               services. Because the Council is retaining
  protected against dangerous goods            more business rates, it will no longer
• Registering births, deaths and               receive certain grants from Government
  marriages                                    such as Revenue Support Grant and
• Housing benefits                             Public Health Grant, and may in future be
• Planning and building control                asked to take on additional services.
• Community centres and youth centres
• Helping to regenerate Bolton
• Recycling
• Emptying your household domestic
  bins

    Adult Social Care Funding
    Within the financial years 2017/18 to 2019/20 the Council is permitted to raise
    Council Tax by an additional 6%, with a maximum of 3% in any one year, specifically
    for Adult Social Care. For 2018/19 the Adult Social Care Precept element of the
    Council Tax has increased by 2% to support this.

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Council Tax and other information - Bolton Council
Council tax bands and charges
Council tax bands
The Valuation Office Agency (VOA) is responsible for setting the bands which are
based on property values at 1 April 1991. Your council tax bill shows which band your
property is in.

Council tax charge 2018/19 and valuation band ranges
Band                              Bolton       Blackrod      Horwich       West’ton
		                                Charge       Charge        Charge        Charge

A    £40,000 or less              £1,130.67    £1,153.46     £1,147.60     £1,141.88
B £40,001 to £52,000              £1,319.12    £1,345.70     £1,338.88     £1,332.20
C £52,001 to £68,000              £1,507.55    £1,537.93     £1,530.13     £1,522.50
D £68,001 to £88,000              £1,696.00    £1,730.18     £1,721.40     £1,712.82
E    £88,001 to £120,000          £2,072.88    £2,114.66     £2,103.92     £2,093.44
F    £120,001 to £160,000         £2,449.79    £2,499.16     £2,486.48     £2,474.09
G £160,001 to £320,000            £2,826.67    £2,883.64     £2,869.00     £2,854.70
H £320,001 or more                £3,392.00    £3,460.36     £3,442.80     £3,425.64

Banding appeals                               The basic level of Council Tax (i.e.
If you think your band may be wrong, you      excluding the GMCA and Parish Precepts)
can ask the Valuation Office to review it:    has increased by 4.99%, represented by
                                              a 2% increase for Adult Social Care and
Manchester Valuation Office                   a 2.99% increase for the general levy. Of
Manchester One, 53 Portland Street,           this 2.99%, 1% will be directly allocated
Manchester M1 3LD                             to Children’s Services.
Tel: 03000 501501
Email: ctnorth@voa.gsi.gov.uk                 Greater Manchester Combined
Website: www.voa.gov.uk                       Authority (GMCA) On 8 May 2017
                                              legislation came into force which gave the
Please note                                   Mayor for Greater Manchester a range of
You must continue to pay your council tax     powers including the role of GM Police
bill while you have any banding query or      and Crime Commissioner and delivery
appeal pending with the Valuation Office.     of GM Fire and Rescue Services. GMCA
                                              is responsible for issuing precepts in
Further information is available at           2018/19 on behalf of the Mayor. The GM
www.voa.gov.uk                                Office of Police and Crime Commissioner
                                              and the GM Fire and Rescue Authority
                                              ceased to exist on 8th May 2017.
                                                                                        5
Council Tax and other information - Bolton Council
How your council tax is used
Service 					                                                        Band A      Band D
                                                                     Property    Property
         Adult Services and Public Health                            £395.60     £593.40
         Residential Care, Home Care, Direct Payments,
         Supported Living and various other forms of Social
         Care for Adults. Preventative and information services in
         relation to Public Health.

         Childrens’ Services                                         £201.02     £301.53
         Social Care for Children including fostering and adoption
         placements. Support to Schools and Educational
         services.

         Environmental Services                                      £92.21      £138.31
         Empty bins, maintaining roads, cemeteries and parks,
         ensuring consumer protection, managing libraries and
         museums.

         Development and Regeneration / Housing                      £56.46      £84.69
         Managing the planning process, increasing tourism,
         offering housing advice, increasing employment and
         skills opportunities.

    £    Levies
         Waste, transport and land drainage
                                                                     £152.81     £229.21

         Central support costs including
         Finance / Legal / Information, Communications               £71.07      £106.61
         and Technology

         Mayoral Police and Crime Commissioner Precept               £116.20     £174.30

         Mayoral General Precept (including Fire Services)           £45.30      £67.95

Total Council Tax 2018/19                                            £1,130.67   £1,696.00

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Council Tax and other information - Bolton Council
Our budget plans for 2018/19
Service                                                      18/19 net budget
                                                                   £m            £m

Adult Services and Public Health                              89.993
Childrens’ Services                                           53.059
Envionmental Services                                         24.338
Development and Regeneration/Housing and Property Services    14.902
Levies                                                        40.334
Central Support                                               18.759

Total service costs                                                        241.385

Less income:
Central Government Grants                                      -2.376
Use of reserves and collection fund balance                   -15.123
Business Rates                                               -115.113
Total grants and other income                                             -132.612

Sub-total                                                                  108.773

Plus:
Mayoral Police and Crime Commissioner Precept                                13.041
Mayoral General Precept (including Fire Services)                             5.084
Total to be collected from taxpayers                                       126.898

Equivalent number of Band D properties                                       74,822
Amount to be collected per Band D dwelling                                £1,696.00
                                                               Value of      Band D
                                                               Precept     equivalent
Parish Precepts                                                           Council Tax
                                                                     £              £
Blackrod                                                      64,608          34.18
Horwich                                                      185,836          25.40
Westhoughton                                                 141,890          16.82

                                                               Value of      Band D
                                                               Precept     equivalent
                                                                          Council Tax
                                                                  £000              £
Adult Social Care Precept 2016/17                               1,823         25.53
Adult Social Care Precept 2017/18                               2,952         39.64
Adult Social Care Precept 2018/19                               2,072         27.69
Cumulative                                                      6,847         92.86
                                                                                        7
Council tax information
Scam alert                                       • If only one adult living at your address
Trading Standards advise caution if you            is counted then a 25% discount can be
receive a call from anyone saying you are          claimed
in the wrong council tax band or you are        • If none of the adults living at your
entitled to a refund of council tax. The           address are counted then a 50%
caller will charge a fee and some have             discount can be claimed and in some
given misleading information including             cases an exemption may apply - see
false claims that:                                 Exemptions for occupied properties
• They are from the council or other            • If you have a second home that
   official body                                   is provided under a contract of
• They are working with the police                 employment then a 50% discount can
• It will cost you more to challenge your          be claimed
   tax band on your own
• The council or VOA will not help you          Adults who are not counted
                                                Here are examples of people who are not
Remember that:                                  counted:
• Nobody can guarantee you a lower              • Full-time students, student nurses,
  council tax band                                apprentices and those people under 25
• The vast majority of bandings are               on youth training schemes
  correct                                       • People permanently resident in hospital
• It’s free to challenge or enquire about         or in care homes
  your council tax band (see page 5)            • People who are severely mentally
• These companies do little more than             impaired
  what you can do for yourself for free         • Carers - people living with and caring
  by contacting the Valuation Office              for someone who is not their spouse,
                                                  partner or child under 18
If you think you have been misled,              • 18 or 19 year olds who are still at
report it to Trading Standards                    school or college or have just left
on 03454 040506.                                • 18 year olds for whom child benefit is
                                                  still being paid
Charge appeals                                  • Members of religious communities,
If you think that either you or your property     such as monks or nuns
should not be subject to a council tax          • People staying in hostels or night
charge, you may appeal to the council tax         shelters
office.                                         • People in prison or detention (except
                                                  those in prison for non-payment of
Discounts for occupied properties                 council tax or a fine)
If you have already been awarded a
discount it will show on your bill.             Discount for annexes
• If you are the only adult (over 18) living    This is a 50% discount for annexes
    at your address, you can claim a 25%        that are either being used as part of the
    discount off your bill                      main residence or are occupied by direct
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relatives of the person who is responsible   years then a 50% premium will be payable
for the council tax on the main dwelling.    on top of the full charge. This will mean
Please contact the council tax office for    that a 150% charge will be payable.
further details if you think you may be
entitled to this discount.                   However, the 50% premium should not be
                                             charged on any property that:
Reductions for people with                   • Would be the sole or main residence
disabilities                                   of a person in the armed forces who is
If there is a room, extra space or an          posted away from home; or
additional bathroom or kitchen in your       • Is an annex to a property that is being
property that is needed by a disabled          used as part of the main residence of
person who lives there, you may get            the main dwelling
a reduction in your council tax. This
reduction is the equivalent of your band     Please contact the council tax office if
being reduced to the one below, or by a      your property falls into either of these
sixth if your property is in a band A.       categories so that we can cancel any
                                             premium that you have been charged.
Exemptions for occupied properties
• Occupied only by people under 18           Second Homes and properties which
• Occupied only by people who are full-      are unoccupied and furnished
  time students or student nurses            There is no discount on these properties.
• Occupied only by people who are            This means that a full (100%) charge will
  severely mentally impaired                 be payable.
• Where the property is part of another
  property and a dependant relative lives    Unoccupied and unfurnished
  in it, such as a ‘granny flat’ or annex    properties that are undergoing or
                                             requiring major repairs or alterations
Unoccupied and unfurnished                   There are no discounts available.
properties
The following charges apply based            Unoccupied properties that are exempt
on when your property first became           • Properties owned by a charity are
unoccupied and unfurnished:                    exempt for up to six months from
There are no discounts available on these      vacation providing that when they were
properties from 1st April 2016.                last occupied they were being used for
                                               the purpose of the charity
The first two years – if the property        • Properties left empty by someone who
remains unoccupied and unfurnished             is a permanent resident in a hospital,
the full (100%) council tax charge will be     residential or nursing home or in prison/
payable for the property.                      detention
                                             • Properties left empty by someone who
After two years – when the property has        has left to receive care from another
been unoccupied and unfurnished for two        person
                                                                                         9
Council tax information contd...
• Properties left empty by someone            Changes in circumstances
  providing care for another person           Please note: You must inform the council
• Properties left empty that were last        tax office, within 21 days, of any changes
  occupied by a full-time student who is      that affect your charge or your right to a
  the owner or leaseholder                    discount, reduction or exemption. If you
• Properties left empty because               fail to do this you may be required to pay
  someone has died are exempt where           a penalty of £70.
  probate has yet to be made and for up
  to six months after probate has been        Paying your council tax
  granted                                     You have the choice of paying your
• Properties left empty because they          council tax over 10 or 12 months.
  have been repossessed or are the            We offer weekly, fortnightly and monthly
  responsibility of a trustee in bankruptcy   instalments.
• Properties left empty because
  occupation is not allowed by law            If you wish to change the frequency
• Properties waiting to be occupied by a      or method of paying your instalments,
  minister of religion                        please complete the form on our website
                                              or contact the council tax office.
Discretionary reductions
to Council Tax                                Problems paying
These can be made if you can show you         If you are having problems paying your
need extra help. For example if you are       council tax, please contact us as soon
claiming council tax support and it does      as possible. We are able to make special
not cover your bill in full, or if you are    arrangements if you are having financial
struggling to pay council tax on a property   difficulties.
that is empty.
                                              If you don’t contact us or pay on time,
There is an online claim form                 further action will be taken which may
for this on our website at www.               lead to additional costs being added to
bolton.gov.uk/website/Pages/                  your account.
Discountsandexemptions.aspx or you
can contact the council tax office if you     Further information can be found on our
wish to discuss it with us.                   website on the council tax - problems
                                              paying page. Alternatively, contact details
                                              for the council tax office can be found on
                                              page 2 of this booklet.

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Your information
Data protection                               struggling to cope. The council, its
In order to operate efficiently, Bolton       partner organisations and Government
Council has to collect and use information    departments work closely to identify
about people we provide services to, and      families who are eligible for support and
others we have contact with. These may        to ensure services are coordinated and
include members of the public, current,       focussed. Data may also be used for
past and prospective employees, clients,      national and local research.
customers and suppliers. We may
share information you provide to us, such     The Cabinet Office requires councils to
as council tax and benefits data, within      participate in data matching to assist in
the council, government bodies                the prevention and detection of fraud.
and other authorities, where it is            Bolton Council is required to provide
necessary and the law allows it.              particular sets of data, including council
                                              tax data, for matching in each exercise.
This personal information must be
handled and dealt with properly, however      Bolton Council brings together data from
it is collected, recorded and used, and       services that children and young people
whether it be on paper, in computer           access. The data is used to identify
records or recorded by any other means,       what services a child or young person is
and there are safeguards to ensure this.      receiving and who is working with them.
                                              This is to ensure accurate data and
The council will ensure that it treats        improve communication between families
personal information lawfully.                and professionals.

Data sharing, matching and                    Visit: www.bolton.gov.uk/privacy
fraud prevention
Bolton Council works with other health        For additional information visit
organisations, health professionals and       www.bolton.gov.uk/dataprotection
the voluntary sector to improve service       email: freedomofinfo@bolton.gov.uk
delivery. This includes ensuring sharing      or write to:
information to identify services to improve   Information Governance Team,
health and social care outcomes for           Bolton Council, Room 120, 1st Floor,
individuals and evaluate how effective the    Town Hall, Bolton BL1 1US
services have been.
                                              Alternatively contact:
Family First is the council’s response to     Information Commissioner’s Office,
the Government’s national programme           Tel: 01625 545745
aimed at improving the lives of families      Website: www.ico.gov.uk

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Are you entitled to benefits?
Local Council Tax Support                       which may include:
You can apply for Council Tax Support           • Your income
if you are in receipt of state benefits or if   • Your savings and capital
you are on a low income.                        • The size of your home
                                                • The amount of your rent
All working age people will now have at         • Other people who live with you
least 12.5% of their Council Tax to pay         If you are not sure if you will qualify, either
                                                contact the housing benefit service (see
If you have £3000 capital or more you will      page 2) or you can get a personalised
not be eligible for Council Tax Support         calculation using the online calculator at
if you are working age. There are some          www.bolton.gov.uk/benefitscalculator
exceptions to this if you are in receipt of
welfare benefits. If you are pension credit     Discretionary Housing Payments
age and have capital over £16,000, you          Discretionary housing payments can top
will not normally qualify.                      up benefit awards. They are awarded for
                                                limited periods and are for people who
If you pay council tax why not find out         already get housing benefit, local housing
if you can get a reduction based on             allowance, or get help with their housing
your circumstances? You can get a               costs within Universal Credit and who
personalised calculation using the online       are struggling financially. If you need an
calculator at www.bolton.gov.uk/                application form please see our website at
benefitscalculator                              www.bolton.gov.uk

Housing Benefit / Local Housing                 Discretionary Council Tax
Allowance (LHA)                                 Reduction Scheme
If you rent your home, you may be able          A discretionary reduction may be awarded
to claim housing benefit or Local Housing       where you are struggling to pay your
Allowance to help with your rent. There         Council Tax. Anyone can apply whether
is more information about local housing         you are in receipt of benefits or working.
allowance rates on our website at               You do not need to be in receipt of
www.bolton.gov.uk                               Council Tax Support. The scheme is
                                                designed to offer short term help to those
Savings and capital up to £6,000                customers who are struggling financially.
(£10,000 for those of pension age) are          Every application will be considered
ignored, anything above this could affect       individually, if you wish to apply for this,
entitlement to benefit, and if you have         please complete the application form
over £16,000 you will not normally qualify      available on our website at www.bolton.
for housing benefit.                            gov.uk

When calculating council tax support,           Home visits
housing benefit and local housing               The Benefits Service has a dedicated
allowance, we look at your circumstances        team who can visit people in their own

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homes. A visiting service is provided to:     Under occupancy in social housing
• Residents over the age of 60                If you live in accommodation rented
• Residents with a disability                 to you by a local authority, registered
• Residents who are vulnerable                housing association or other registered
                                              social landlord, the following will apply
The team offer advice and complete            to you: A 14% reduction will be made
application forms for a range of benefits.    to your eligible rent if you under occupy
To find out more contact us (see page 2).     your home by one bedroom and a 25%
If you would like to request a home visit     reduction for two bedrooms or more. The
contact us (see page 2).                      rules allow you one bedroom for:
                                              • every adult couple (married or
Electronic Payment                                unmarried)
If you receive housing benefit or local       • any other adult aged 16 or over
housing allowance and are currently paid      • any two children of the same sex aged
by cheque you can ask for payments to             under 16
be made directly into your bank account.      • any two children aged under 10 (unless
The main advantages of receiving                  its inappropriate for them to share a
electronic payments are:                          room because of disability)
• They are processed quicker than             • any child where it is considered
    cheques                                       unreasonable for them to share a room
• They are available to withdraw on the           because of their disability (they must
    day your bank receives it                     be getting the care component of
• There are no delays waiting for post            disability living allowance at the highest
    to arrive or travelling to the bank to        or middle rate)
    deposit the cheque                        • any other child
• It reduces risk of loss, late payments or   • a carer (or team of carers) who do not
    theft                                         live with you but provide you or your
                                                  partner with regular overnight care
To make the change to electronic
payment, see page 2 for contact details.      A further room may be allowed if you:
                                              • have a child or young person placed
Accessing your account online                    with you for adoption
If you are already getting housing            • are a foster parent
benefit/council tax support you can view      • are an approved foster parent who
your account online. This includes details       does not currently have a placement
of any payments you have received,
payments due, details of how your             There are certain circumstances where
benefit is calculated and details of any      the size limit rules will not be applied:
overpayments you may have. To                 • State pension credit age – If you are
access this service, please vist                 over state pension credit age or have a
www.bolton.gov.uk                                partner over state pension credit age

                                                                                         13
Are you entitled to benefits?
continued...
• Temporary accommodation – If              Total benefit payable will be limited to
  you have been accepted as homeless        a maximum of £384.62 each week for
  under homelessness legislation of         couples and lone parents and £257.69
  the Housing Act 1996 and placed in        for single people, though entitlement to
  temporary accommodation by the local      certain other benefits may exempt you
  authority                                 from the household benefit cap.
• Shared ownership – If you part
  own/part rent your home                   Local authorities will be responsible for
• Supported “exempt”                        applying the household benefit cap to
  accommodation – If you live in a          new and existing claims, through housing
  property run by housing associations or   benefit reductions.
  charities which provide care/support or
  supervision                               For more information please see the
                                            housing benefits pages on our website
For more information please see the         www.bolton.gov.uk, where there is a link
housing benefits pages on our website       for you to use to see if you are affected by
www.bolton.gov.uk                           the benefit cap. To use this tool you will
                                            need to know the weekly award for each
Household benefit cap                       benefit or allowance that you and any
Since 2013 the Government put a limit on    member of your household receives
the total amount of benefit that working
age people can receive. This means that     Universal Credit
households claiming out of work benefits    Universal Credit has already been rolled
will no longer receive more in benefits     out in the Northwest of England. If
than the average wage paid to those who     you receive housing costs within your
are working.                                Universal Credit, you cannot claim
                                            Housing Benefit (with some exceptions).
                                            You can continue to claim Council Tax
                                            Support.

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Free school meals and
clothing allowance
What are free school meals?                       How much School Clothing Allowance
They are school dinners for children between      will I get?
the ages of 4 and 16 who attend full time         The amount you may receive depends on
school. They may also be awarded to some          which school year the child is in. For year 7
children outside this age range who attend full   children it is £30.00 and for year 9 it is £25.00.
time school or nursery.
                                                  Please note that these are not payable
What is School Clothing Allowance?                in respect of children who attend private
It is a benefit paid to help meet the cost of     schools.
essential school clothing for children who
attend full time school in years 7 and 9.
                                                  All pupils in Reception, Year 1 and Year 2 in
Do I qualify?                                     state funded schools are eligible to have a free
To qualify you or your partner must be getting    school meal. This will be called a Universal
one of the following:                             Free School Meal.
• Income Support
• Income Based Job Seekers Allowance
• Income Related Employment and Support
   Allowance                                      Funded early education and
• Guarantee element of Pension Credit             childcare for 2, 3 and 4 year
• Support under part VI of the Immigration        olds. Some 2 year old and all
   and Asylum Act 1999                            3 and 4 year old children are      In Bolton
• Child Tax Credit only (without Working Tax      entitled to funded early education
                                                                                                    Quality early years education

   Credit) and have an annual income of less      (eligibility criteria applies for 2 year olds).
   than £16,190
• Universal Credit - If you apply on or after     Funded places are for up to 15 hours a week
   1 April 2018 your earned income must be        for 38 weeks a year or a maximum of 570
   less than £7,400 a year (after tax and not     hours per year over 50 weeks.
   including any benefits you get)                Some 3 and 4 year olds qualify for an
                                                  additional 15 hours per week, or 1140 hours
Please note: If your child is eligible for        per year in total.
and getting free school meals at any
                                                  Working parents of children who are aged
time before 31st March 2022, they may
                                                  under 12 years (or disabled children under 17
remain eligible until this date.
                                                  years) can apply for Tax-Free Childcare and
                                                  receive a government top-up of £2 for every
What evidence is required and how do
                                                  £8 they pay into their Tax Free Childcare
I apply?
                                                  account. The money can be used towards a
You need to provide an up to date document
                                                  range of regulated childcare, including
showing that you are getting one of the above
                                                  nurseries, childminders, after school clubs
qualifying benefits.
                                                  and holiday clubs.
You do not need to make a separate claim          You can get more information and
if you are already getting or have applied for    make an application by visiting
Housing Benefit / Council Tax Support or Free     www.childcarechoices.gov.uk
School Meals. We will use the information and     For information about local
evidence you have already provided to confirm     childcare providers, please visit
your entitlement. For more information contact    www.bolton.gov.uk/fundedchildcare
the housing benefit service (see page 2).
                                                                                                                                    15
Do it online... www.bolton.gov.uk/doitonline
 For the services included in this booklet, here’s what you can now do online on
 our website:

 Council tax                                  • Report a change in circumstances
 • Make payments                              • Make payments for housing benefit
 • Register to view your account online -       overpayments
   see bills, other notices, payments and     • Request a form
   balances                                   • Complete the income form or statement
 • Change the way you pay your council        • Request assistance to challenge or
   tax                                          appeal a benefit decision
 • Set up or amend a direct debit or          • Request help under the local welfare
   change your method of payment                provision scheme
 • Request e-billing                          • Landlords can view tenant’s details
 • Search for a council tax band                online (where housing benefit is paid
 • Make enquiries about your account            direct) - see notifications, payment
 • Report a change of address                   details and export payment schedules
 • Apply for a discount or exemption          • Landlords can report a tenant moving in
                                                or out
 Benefits
 • Check whether you are entitled to          You can also find further information
   housing benefit or council tax support     and forms on the Council Tax and
   and make a claim online                    Benefits pages on our website.
 • Register to view your account online -
   see notifications, details of claims and
   payment amounts

 Large print, interpretation, text only
 and audio formats of this document
 can be arranged on request.
 Tel: 01204 333333
 Online contact form:
 www.bolton.gov.uk/counciltax

 Published March 2018 by Bolton Council                              www.bolton.gov.uk

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