CORPORATE PRESENTATION - JAN/21 - Mziq
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CORPORATE PRESENTATION – JAN/21 1
OUR PURPOSE 2
GROWTH PILLARS 3
MULTIPLE PILLARS OF SUSTAINABLE
GROWTH AND PROFITABILITY
DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSYSTEM ANALYTICS STORES LABEL CAPABILITIES
IT SQUADS AND
INFRASTRUCTURE
PEOPLE
PEOPLE
AND
AND
CULTURE
CULTURE
4
DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSYSTEM ANALYTICS STORES LABEL CAPABILITIES
IT SQUADS AND
INFRASTRUCTURE
PEOPLE AND
CULTURE
5
RECOGNIZED AS BEST CUSTOMER EXPERIENCE
ONLINE AND OFFLINE
App Store - Apple Play Store- Google EBIT
4.7 4.5 92.6%
92.4%
91.7%
4.1 4.1 3.8 3.6
89.4% 89.1%
2.2 2.3
1.7 Best Experience
1.5 September 2020
A B C D A B C D TOP FIVE (Reclame Aqui)
74 80 77
Site App
Source: NPS: Internal research, as of 4Q20. CRM 2020.
Reclame Aqui index takes into consideration last 6 months, from Apr 1st, 2020 to Sep 30th, 2020. Ebit Top Five 2019, Aug 27th, 2020. Apple Store e Google Play, Sep/2020.
6
OMNICHANNEL EXPERIENCE
Purchase options
APP Stores + 470 Website Alô (phone) TextMessage Magazine
The integration of
all sales channels
led to new shopping
behavior.
The online experience with
the offline experience
(phigital)
Collection and Receipt Clique Dark Store
Delivery Locker Subscription D+N Store
& Withdrawn
Phigital = Phisical + Digital
7
Inovation Lab.
• Connections with innovation ecosystem
• Connection with startups
• Identify or co-create business solutions
1 2 3
DEFINITION OF RADAR OF DEMANDS
THEMES INNOVATIONS PRIORITIZATION
8
8
4Q20 IMPROVEMENT - ORDER TRACKING
Order Delivery
Continuously evaluating new
functions and capabilities.
The new function to track
orders offers:
▪ New layout;
▪ Real time updates;
▪ Order timeline;
▪ Expected delivery time.
9
LONG TAIL
Delivery from DC To Store
▪ LARGER PRODUCT MIX;
▪ NICHE PRODUCTS; 1
SHIP 2
FROM
2
▪ WORK ON PRODUCT
DC
EXTENSION LINE; Direct to the
customer
LAUNCHED IN
▪ LOWER STOCK. JAN/2021
3
Welfare Health Nutrition Beauty Personnal care
10HEALTH MARKETPLACE
PHARMACY
OMNICHANNEL
PRODUCTS SERVICE
MARKETPLACE MARKETPLACE
TO BE
LAUNCHED
IN 4Q21
Welfare Health Nutrition Beauty Personnal care
11DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSSISTEMA
ECOSYSTEM ANALYTICS STORES PRODUTOS
LABEL CAPABILITIES
DA SAÚDE PANVEL
IT SQUADS AND
INFRASTRUCTURE
PEOPLE AND
CULTURE
12PANVEL CLINIC – A HEALTH ECOSYSTEM
LEADER IN VACCINATION IN THE SOUTH REGION
OPERATION IN NUMBERS Jan – Dec 2020
Stores Panvel Clinic: 108
Vaccination Rooms: +60
Vaccines Applied: +128k
Other Services: +100k
Covid Tests: IgM / IgG / PCR / Quick tests FORECAST
MORE THAN
92 testing rooms 200 COVID
TESTING ROOMS
BY 1Q21
PRESENT IN ALL STATES WHERE WE OPERATE
PARCERIA:
13PANVEL CLINIC – SERVICES MARKET PLACE
PARCERIA:
14DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSSISTEMA
ECOSYSTEM ANALYTICS STORES PRODUTOS
LABEL CAPABILITIES
DA SAÚDE PANVEL
PEOPLE AND
CULTURE
15BEM PANVEL PROGRAM
Highlights
94% of the identified
10,0 MM customer
base
Phigital customer presents a higher average ticket and
buys more often
Average ticket 3x higher than regular customer
10 purchasing behaviors identified.
Example: Chronic and Continuous
Phigital = Phisical + Digital
16DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSSISTEMA
ECOSYSTEM ANALYTICS STORES PRODUTOS
LABEL CAPABILITIES
DA SAÚDE PANVEL
PEOPLE AND
CULTURE
17NEW STORES STRATEGY
Strategy focused on the South region, where Grupo Dimed has a leading position
NEW STORES
Online strategic expansion to the largest pharma
retail market in Brazil
CORE STRATEGY
SP
SP 6
Regional expansion of Panvel drugstores in all profitable city corners in the South region PR
PR 71
SC
SC 50
Drugstores act as a backbone for the digital and the omnichannel platform
RS RS 346
Mature stores in consolidated regions support the opening of new store in new areas Total 473
Modern new stores design allowing it to act as a small distribution center
Most of the stores achieve
breakeven in the first year
4 types of stores design, placed strategically to attend properly each location’s demand
18COMPLETE RANGE OF STORE FORMATS
NEW STORES
Beauty and Wellness Standard
92 STORES 316 STORES
Aimed to provide a service in the form of consultancy, Designed to meet urgent and occasion purchases with a focus on
prioritizing quality and shopping experience cost benefit
19COMPLETE RANGE OF STORE FORMATS
NEW STORES
Express Pop
50 STORES 8 STORES
With a reduced format and easy access, they have a Located in central areas or more popular regions, it aims to serve
total focus on convenience and agility the general public, with a high cost-benefit ratio
+ 7 Mini DCs
20OPENNING 109 NEW STORES IN 2020/2021
FOCUS ON EXPANDING STANDARD AND POP STORES
65
1 2021
16
6%
44
2
1
STORES OPENNED UNTIL 9
DEC/2020
48
44 STORES
32
94%
2020 2021 Prospected Points In Progress
Standard POP B&B Mini DC
21DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSYSTEM
ECOSSISTEMA ANALYTICS STORES LABEL
PRODUTOS CAPABILITIES
DA SAÚDE PANVEL
PEOPLE AND
CULTURE
22CONSISTENT GROWTH
BEAUTY AND TREATMENT SUSTAINABLE AND VEGAN HEALTHY LINE - PREVENTION
30% OF PRIVATE LABEL
+6 p.p. PRODUCTS PRODUCED BY LIFAR HAVE
8.3% 18,7% +279
Private 860 SIGNFICANTLY HIGHER MARGINS
of Retail of HBs SKU’S
Label SKU’S
Sales Sales (2020)
Margin
23
* As of 4Q20PRIVATE LABEL PRODUCTS RELEASES
PRIVATE
LABEL
Panvel Make Up - Bronzer
Christmas Campaign
Panvel Make Up - Regular
24DIGITAL HEALTH CRM & NEW PRIVATE LOGISTICS
ECOSYSTEM
ECOSSISTEMA ANALYTICS STORES LABEL
PRODUTOS CAPABILITIES
DA SAÚDE PANVEL
PEOPLE AND
CULTURE
25BEST IN CLASS LAST MILE DELIVERY
Fast delivery within 2 hours
127 stores (delivery to 100% of cities within 2 hours)
7 mini DC’s in strategic locations (+1 mini DC’s in 1Q21)
Mini DC São Paulo
Opening: Nov/20 3 DC’s (Ship from DC): Passo Fundo, Eldorado do Sul and São José dos Pinhais
Location: District Perdizes
Total area: 3.000m2
Fast Delivery within 473 stores Click & Collect (100% of stores)
2 hours in São Paulo
Scheduled delivery:
customer can Only Panvel
schedule delivery has a scheduled
and turn delivery service
New min DC to be located in Caxias do Sul-RS
26NEW DC IN PARANÁ STATE
SP
• New Distribution Center focused on
expanding the South Region. • Capacity: 200 thousand units PR
• Reduced freight cost • Future capacity: 400 thousand units
New São José dos
Pinhais DC
SC Jan/21
• Expanded support for the digital • 120 employees
platform • Expanded staff: 300 employees
OCT | 20 JAN | 21
Procurement start Operation start
DEZ | 20
Assembly completion
27Investor Relations
Antônio Carlos Tocchetto Napp
CFO and DIR
Roger Nickhorn
IR Executive Manager
Ismael Rohrig
IR Analyst
Tel.: (51) 3481.9999 / 3481.9588
relinvest@dimed.com.br
ri.grupodimed.com.br
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DISCLAIMER
The statements contained in this document related to the business
prospects, expected operating and financial results and growth outlook of
DIMED are merely projections and, as such, are based exclusively on the
Management’s expectations about the future of the business. These
expectations depend materially on market conditions, the law, the
performance of the Brazilian economy, the industry and international
28
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