COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...

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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
2021-2022 Girl Scout Cookie Program
COOKIE  BOSS MANUAL 2021-2022

COOKIE BOSS
   MANUAL
Cookie Boss Manual
         2021-2022
COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
This Girl Scout Cookie Season, we’re celebrating the spirit and creativity of all Girl Scouts as they sell
America’s favorite treats and remember to Climb with Courage.

Whether embarking on a brave new adventure or finding the courage to talk to her first customer, every girl
finds her own type of courage in the Girl Scout Cookie Program. Girls have amazing experiences and build
lifelong skills, friendships, and confidence along the way.

As a Girl Scout Cookie Boss Guardian, you’re supporting the largest girl-led entrepreneurial program in the
world. Thank you for all you do for your Cookie Boss!

Page 4…………………………………………………………………Parent/Guardian Responsibilities & 5 Skills
Page 5…………………………………………………………………Goal Setting
Page 6…………………………………………………………………Important Dates
Page 7…………………………………………………………………How Girls Sell
Page 8…………………………………………………………………Cookie Proceeds
Page 9…………………………………………………………………The Business of Cookies
Page 10………………………………………………………………..Picking up Cookies
Page 11………………………………………………………………..Top Selling Tips
Page 12………………………………………………………………..Booth Selling Tips
Page 13….…………………………………………………………….Badges, Patches, and Certificates
Page 14-15……………………………………………………………Family Meetings
Page 16………………………………………………………………..Rewards
Page 17………………………………………………………………..Social Media Resources
Page 18….…………………………………………………………….Give Back
Page 19-20…………………………………………………………….Digital Tools
Page 21………………………………………………………………..Safety Guidelines
Page 22-24…………………………………………………………….Social Media and Online Presence
Page 25-26 ……………………………………………………………Cookie Booth Etiquette and Tips
Page 27………………………………………………………………..Cookie Booth Etiquette Contract
Page 28………………………………………………………………..Closing

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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
Parent Responsibilities

  As a Cookie Boss Guardian, your time and talents are valuable
    to your girl and Girl Scouting. We support you with lots of
        awesome online tools and resources. Find them at
                         LittleBrownie.com

The main job of the parent/guardian is to:
    Support your Girl Scout in creating her Cookie Business
    Honor and live by the Girl Scout Promise and Law
    Follow all policies and meet all deadlines

Here’s an overview of your roles and responsibilities:

Before the sale
     Read the Cookie Boss Manual.
     Sign and submit the permission slip for your Cookie Boss.
     Review rewards and cookie credit guidelines and decide with your
        Junior-Ambassador Girl Scout if she will opt out of rewards. If so,
        submit the Opt Out Form.
     Submit 1st order to be picked up at the Holyoke or Worcester Cookie
        Cupboard.

During the Sale
     Submit weekly orders for pick up at the Holyoke or Worcester Cookie
        Cupboard by Sunday at 8pm.
     Submit payments for your Cookie Boss by due dates, or sooner, if
        your cookies are gone.
     Let your Cookie Boss Leader know when your Cookie Boss has sent out 15 emails through Digital Cookie.
     Let your Cookie Boss Leader know if your Cookie Boss participated
        in the Project Care and Share Virtual Program and what their numbers
        are.

      The Girl Scout Cookie Program® teaches 5
      ESSENTIAL SKILLS that will last a lifetime and
      help girls develop an entrepreneurial mindset.

1: GOAL SETTING                                                                             3: MONEY MANAGEMENT
 Girls learn how to set goals and create a plan to reach them.                                  Girls learn to create a budget and handle money.

                                                                                            4: PEOPLE SKILLS
2: DECISION MAKING                                                                             Girls find their voice and build confidence through customer interactions.
 Girls learn to make decisions on their own and as a team.

                                       5: BUSINESS ETHICS
                                          Girls learn to act ethically, both in business and life.

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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
Before orders can be placed you must turn in a permission slip

12/08/2021                                         Order Card Order Taking Begins
                                                   Digital Order Card selling begins
01/07/2022                                         Cookie Booth Scheduler Opens- contact Jessica at
                                                   jgonzalez@gscwm.org
01/14/2022                                         Cookie Program Begins
01/16/2022                                         Week Two orders due by 8pm to
                                                   jgonzalez@gscwm.org
01/23/2022                                         Week Three orders due by 8pm to
                                                   jgonzalez@gscwm.org
01/30/2022                                         Week Four orders due by 8pm to
                                                   jgonzalez@gscwm.org
02/04/2022                                         Opt Out Forms Due to Jessica at
                                                   jgonzalez@gscwm.org
02/06/2022                                         Week Five orders due by 8pm to
                                                   jgonzalez@gscwm.org
02/10/2022                                         First Payment Due Today
02/13/2022                                         Week Six orders due by 8pm to jgonzalez@gscwm.org
02/20/2022                                         Week Seven orders due by 8 pm to
                                                   jgonzalez@gscwm.org
02/24/2022                                         Second Payment Due Today
02/24/2022                                         Last day to make any cupboard exchanges
02/27/2022                                         Week 8 orders due by 8pm to jgonzalez@gscwm.org
03/06/2022                                         Week 9 orders due by 8pm to jgonzalez@gscwm.org
03/13/2022                                         Cookie Program Ends
03/13/2022                                         E-mail Cookie Boss Leader:
                                                   # of emails sent via DOC
                                                   # Project Care and Share sold
03/24/2022                                         Final Payment Due
Month of April                                     Cookie Incentives Arrive-you will receive an email to
                                                   pick up at either the Holyoke or Worcester Leadership
                                                   Center
End of May                                         Cookie Credit numbers will be emailed to all girls

Please note: Order Card taking: this is for friends, family, co-workers, neighbors, etc. When bringing the order
card into the workplace we understand that your girl might not be able to accompany the card. If this is the
case please be sure to include a handwritten letter that can go along with the card asking the customer if they
would like to purchase cookies. This is a huge part of learning the five skills and makes it very clear that the
GIRL is selling the cookies and not the parent/guardian.

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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
HOW GIRLS SELL
     GIRL SCOUT COOKIES
Selling practices vary from council to council.

       In Central and Western MA, girls sell cookies through these
                               channels:

Digital Cookie®
Cookie Bosses create customized websites on their own Digital Order Card
Platform, for a completely contactless sale. They then send emails to people they know
asking them if they would like to buy cookies. Customers will have two delivery options
when placing their online orders: Customers can use the shipping option and have the
cookies sent directly from the baker to their front door. Or, customers can use the girl
delivery option (if they are local). With this option, you will be notified when you have a
pending order. If you approve the order, you will then place an order for these cookies to
be picked up along with their regular weekly order. Email Jessica the parent email
contact to be used and a welcome email will be sent to you.
Find out more at girlscoutcookies.org.

Order taking
Using the paper cookie order cards, Cookie Bosses ask neighbors, friends and
family members to place orders for cookies. When going door to door in your
neighborhood, make sure you follow our Safety Guidelines and always be with an adult
and buddy. Please also make sure to write down a clear contact name, address, and
number. This way you can make sure all customers are getting the cookies they
have ordered. For a contactless sale, this can also be done through Digital
Cookie®.

Booth sales/direct sales
A Cookie Boss gets cookies and sells them directly to customers, often at booths in
high-traffic areas such as grocery stores, malls or at sporting events. Our council and
individual service units organize booth sale times and locations,
and you can only sell at approved locations. Please follow all booth
etiquette rules when hosting a booth sale. To schedule your booths, contact Jessica, and
let her know if you would like a council booth or if you would like to be connected to
your Service Unit Cookie Manager, to find booths in your local community.

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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
GIRL SCOUT COOKIE
     PROCEEDS

 How the cookie crumbles
   Cost of Cookies ........................................................ ………………….22%
     Volunteer & Membership Support, Customer Service ………..11%
     Girl Leadership & Membership… ....................................... …....23%
     Troop & SU Proceeds, Girl Rewards… ...................................... .19%
     Outdoor Program, Camp & Property ..........................................25%

 Cookie Credits
 As part of the Cookie Boss program, you are eligible to earn Cookie
 Credits if you sell 125 boxes or more. Cookie Credits are not earned
 if you sell below 125 boxes. Girls earn Cookie Credits for the highest
 level of cookies they sell. Cookie Credit numbers will be emailed to
 you in mid-May.
 You may redeem Cookie Credits for:
• GSCWM resident and day camps, major trips                                                                         Girls do not
 and projects                                                                                      Girls earn      earn reward
• Camping and program events sponsored by
  GSCWM or Service Units                                                                         reward items        items and
                                                                                                   and earn         earn cookie
  • GSCWM Girl Scout                                                     Sell this
    Go Travel opportunities                                                                          cookie
                                                                           amount of                                 credits in
  • Girl Scout sponsored Destinations                                                            credits in this
• Girl Scout uniforms, handbooks, or anything                              cookies:                                this amount:
                                                                                                    amount:
  sold at GSCWM stores
  • GSUSA Membership dues                                                                   15                 0               0
• Can be redeemed to fund any Girl Scout                                                    50                 0               0
  activity
                                                                                            80                 0               0
 Cookie Boss Participants who are Junior,
                                                                                 COOKIE CREDITS START AT 125 BOXES
 Cadette, Senior or Ambassadors can choose
 to “opt out” of earning the rewards and                                         SOLD
 receive a higher amount of cookie credits.                                           125          60            70
 Please see the chart here for exact amounts.
                                                                                           150               75               90
 Cookie Credits cannot be redeemed for cash.                                               210              104              125
 Cookie Credits from the 2022 Cookie Program
 must be used by May 31, 2023. Cookie Credits                                             250               125              150
 can be used for GSUSA catalog orders placed                                              300               150              180
 directly with GSUSA.
                                                                                          400               200              240
                                                                                          500               250              300
                                                                                          750               360              435
                                                                                          1000              470              570
                                                                                          1250              580              705
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                                                                                          1500              690              840
                                                                                          2021              905             1105
COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
THE BUSINESS
   OF COOKIES

  Ordering

1. All girls need to submit their permission slip and initial order to jgonzalez@gscwm.org by Sunday, January 9
   at 8pm in order to pick up cookies on the first week Cookie Cupboards open starting January 12-14.
2. Each following week, Cookie Boss participants will place a “pending” order with Jessica by emailing
   jgonzalez@gscwm.org by Sunday evening at 8pm in order to get more cookies from the cupboards later that same
   week.
3. The last day to place a cookie order is Sunday, March 6.
  Delivery
  Cookies are delivered to the Worcester and Holyoke Cookie Cupboards the week of January 12-14. Cookie Boss
  participants will arrange for their pick-up Thursday or Friday and girls can begin selling with the cookies in hand on
  January 14.

  What to do with returns/exchanges
  While we are certain that your girl will sell all of her order, we recognize that you may feel unsure about placing a
  large, first order without any confirmed orders. Full, unopened boxes of cookies can be returned to either the Holyoke
  or the Worcester Cookie Cupboard through February 18. If after this time, you have a concern speak with your
  Cookie Boss Leader, who will help work out a plan. Exchanges for different flavors are not guaranteed after
  February 24. Continuing this year: GSCWM will only accept up to 5 cases of S'mores and 5 cases of Toffee
  Tastics per girl for return/exchange.

  Money handling
  Your Cookie Boss Leader will email you ONE week before each payment is due with the number of boxes of cookies
  you have taken to date, the total amount due at that time, and total balance at that time.

  Making Payments for Cookies Sold
  Payments should be mailed or delivered to a GSCWM Leadership Center in the form of cash, money order, or bank
  check. Personal checks are not accepted. NEVER MAIL CASH.

  GSCWM does not accept checks as payment for cookies. If you choose to accept checks from customers, the checks
  should be made out to the parent/guardian, not to GSCWM.

  February 10    FIRST COOKIE PAYMENT of $2.00/ box for cookies you have received up to one week before
                   this date
  February 24    SECOND COOKIE PAYMENT of $1.50/box for cookies you have received up to one week before
                  this date
  March 24       FINAL COOKIE PAYMENT of remaining balance due for all cookies received

                        GSCWM                                    GSCWM
                        Cookie Boss                              Cookie Boss
                        301 Kelly Way                            115 Century Drive
                        Holyoke, MA 01040                        Worcester, MA 0160

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COOKIE BOSS MANUAL 2021-2022 - Girl Scouts of Central ...
PICKING UP GIRL SCOUT COOKIES
Here’s how the Cookie Cupboard operates

Once again all of our cupboards will be by appointment only.      Cookies by the carload
We had such a huge success with last year and the opportunity     Use this guide to approximate how many cases of
to have more appointments available for Cookie Boss girls to
pick up. Right now we are still confirming that the local         cookies will fit in your vehicle. The amounts assume
cupboards will be returning and adding on to this year. We        the car will be empty except for the driver and uses
usually have several cupboards placed around our council.
Remember most of these cupboards with the exception of our        all space except the driver’s seat. Safety Note: Avoid
council cupboards are run by volunteers from your areas.          carrying cookie cases and children in the passenger
However if our volunteers are not comfortable with running
their cupboards then we will have less locations. Please keep     area of a vehicle at the same time.
that in mind when placing an order for pickup at the cupboards.
                                                                                                                     Number of
All orders must be submitted to Jessica at                             Car Type
jgonzalez@gscwm.org by 8pm on Sunday evening to be                                                                     cases
eligible for cookie pickup Wednesday, Thursday, or Friday of
that same week. We do live in New England so please keep in
mind that our deliveries could be delayed due to weather.              Compact car                                        20-25
However we work very hard with our delivery agents to make
sure that our cupboards are supplied with the cookies that they        Hatchback car                                      25-30
need in the time that they need them. As we get closer to the
end of the cookie program we are transferring cookies from             Mid-size sedan                                     35-40
cupboard to cupboard which could affect quantity and variety of
cookies available. We will require you to sign up for a pickup         Sport utility vehicle                              50-60
time and day. Your order needs to be picked up during that
time. You will need to show up at your scheduled appointment           Station wagon                                      65-75
time. No earlier and no later. If you need to make a change to
that appointment then please contact Jessica at                        Minivan (seats in)                                 75-110
jgonzalez@gscwm.org.
                                                                       Pick-up truck (full bed)                           90-100

                                                                       Cargo van (seats in)                           190-200

                                                                           COUNCIL CUPBOARDS
                                                                                 Holyoke Cookie Cupboard
                                                                                  301 Kelly Way
                                                                                  Holyoke, MA
                                                                                  Entrance in the rear of the building
                                                                                  Hours:
                                                                                  Wednesday 3:00 pm-6:00 pm
                                                                                  Thursday 11:00am-8:00pm
                                                                                  Friday 9:00 am-6:00 pm

                                                                                   Worcester Cookie Cupboard
                                                                                   115 Century Drive
                                                                                   Worcester, MA
                                                                                   Entrance in the rear of the building
                                                                                   Hours:
                                                                                   Wednesday 3:00 pm-6:00 pm
                                                                                   Thursday 11:00 am-8:00 pm
                                                                                   Friday 9:00 am-6:00 pm

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Share these awesome tips from real Girl Scouts.

Door-to-door sales                                                Parent Workplace sales

      Encourage your girl to canvas her community with             Your girl can contact business owners or
      buddies and adult partners, leaving no doorbell un-           managers to request permission to sell cookies
      rung. For a contactless experience, use Digital               at a workplace.
      Cookie® and door tags!                                       Your girl can either make a quick “sales pitch”
                                                                    at a staff meeting or make sales calls around
      Girls can take orders door-to-door starting Dec. 8,          the office, depending on the wishes of the
       2021 with their order cards. Delivery will be made           business.
       once cookies arrive in January.                             Once employee sales are completed, the
      Girls can also sell door-to-door with cookies in             business may allow your girl to leave an order
       hand beginning January 14, 2022. Once she has                card in a visible spot. Leave a note from your
       cookies, load up a wagon, make signs, and you are            team outlining their goals and plans for the
       ready for a neighborhood “walkabout”.                        cookie proceeds. (Remember not to list your
                                                                    girls’ last name or phone number on the order
Social networking
                                                                    card or note). An adult at work may oversee
       Online social networking sites are a great place for
                                                                    the card, but it is your girl’s responsibility to fill
       teens (13 and older with parental permission) to ask
                                                                    all orders, write thank-you notes and oversee
       for cookie orders, and it’s a great contactless
                                                                    delivery.
       cookie sale. Be sure your girl follows the GSUSA
                                                                   Your girl should establish a date and time to pick
       safety guidelines for online marketing.
                                                                     up the order card and deliver the cookies.
Telephone sales
       It’s fast and easy to sell Girl Scout cookies by           Booth sales help girls reach more customers
       phone, and delivery can be contactless.                    Booth sales are a great way to increase your Cookie
         Your girl can review order cards from                   Boss success. Remember, you must have the
            previous years and contact these customers            appropriate permission from authorities and your
            again.                                                council before the booth sale. Please contact Jessica
         Once cookies are delivered, she may want to             at jgonzalez@gscwm.org to schedule a booth.
            call customers, thank them for their orders
            and ask if they need additional cookies.              Possible high-traffic locations include:
        Try a text-a-thon. Your girl may want to
           text their friends and family to let them                 • Grocery stores
           know it’s cookie time and to ask for                      • Sporting events
           orders.                                                   • Parks
                                                                     • Banks
                                                                     • Malls
                                                                     • University

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Offer a Project Care and Share option
            During booth sales, ask customers to donate cookies to a worthy program. Promote the option
            with posters and a special chart for donated cookies (tally donated boxes on the chart).

            Give away bite-sized samples
            Let customers have a taste so they can try something different—they may even find a new
            favorite. Keep the variety’s nutrition label in full view in case a customer has food sensitivities.

            Share goals with customers
            They love to hear how girls are making a difference, so encourage your girl to make posters,
            banners or t-shirts to get the word out.

            Make cookie bundles
            Attach a ribbon and a handmade card for maximum impact.

            Give away recipes

            Encourage customers to try something new by offering a recipe card with every purchase of
            multiple boxes.

    Project Care & Share (PCS) is GSCWM’s virtual program. We provide this program so girls can sell cookies as
    a service project without having to handle or store actual boxes of cookies. Customers that purchase a PCS
    product can rest assured that the product is delivered and distributed locally to our military families in central
    and western Massachusetts via our PCS partners Barnes Air National Guard and the USO. Last year, we
    were able to donate 20,000 packages of cookies. The PCS program offers the customer a chance to help
    support their local Girl Scout while also supporting our military families. GSCWM takes on the responsibility of
    getting the cookies to the destination. When participating in the program the cookies are added to your total
    due. You do not need to put packages of cookies aside or worry about getting any additional. Just collect the
    money for a box of cookies and enter the transaction in the PCS column for the girl that sold the package.
    This will add to your total due and you will be able to balance your monies.

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                                                                                  GIRL SCOUTS®
                                                                                  COOKIE HOUSE PARTY
    DIGITAL COOKIE®                                                                Help girls organize and host a Cookie
                                                                                   House Party, either in-person or
    Girls can customize how they learn                                             virtually. On the Little Brownie Bakers ®
    and earn, using technology in new                                              website, you’ll find a video overview,
    and engaging ways — all while                                                  invitations, recipe cards and décor and
    honing digital marketing skills as    GIRL SCOUTS®                             giveaway ideas.
    they earn one of the new Cookie
                                          COOKIE ROOKIES                           Action steps to drive success:
    Business badges.
                                          Use this resource to help young           Girl Scouts can deliver their business
    Where you’ll learn more:              Girl Scouts learn to set goals, get to    pitch to their guests, demonstrate a
     Get info from your council          know different cookies, gain              cookie recipe and much more!
     regarding approved methods           confidence, learn how to speak to         Teen cookie entrepreneurs can
     of delivery                          customers and more.                       create event invites on Facebook,
     Safety resources are available at                                             with guidance from a parent
     girlscoutcookies.org/troop           Action steps to get                       or guardian.
     leaders                              girls on board:                           Review all safety recommendations.
                                           Encourage them to discover booth        Follow the most up-to-date guidelines
                                           essentials and safety rules.             for group gatherings from credible
                                           Share a fun training video              public health sources, such as
                                                                                    the CDC and your local public
                                           from Little Brownie that covers
                                                                                    health department.
                                           the basics.
                                                                                   Where you’ll learn more:
                                          Where you’ll learn more:
                                                                                    LittleBrownie.com
                                           LittleBrownie.com/girls

                                                           20
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Girl Scouts Social Media and Online Presence
  Girls may use the Internet to share their Cookie Program sales links, stories and learnings with the following guidelines:
 The Girl Scout Cookie Program is a girl-led program and online marketing and sales efforts should always be led by a girl
                                  while also being supervised by her parents or guardians.

      Girls engaging in online sales and marketing must review and apply the Digital Marketing Tips for Cookie
       Entrepreneurs and Their Families.
      Girls, volunteers and parents must review and adhere to the Girl Scout Internet Safety Pledge, the Digital Cookie
       Pledge, the Supplemental Safety Tips for Online Marketing, and Girl Scouts’ Safety Activity Checkpoints for Computer
       and Internet Use and Cookie and Product Sales (with the exception that they may share beyond friends and family).
      Sales links should never be posted to online resale sites (eBay, Facebook Marketplace, Facebook Swap, local
       Town pages, any Tag sale pages etc.).
      Be aware post on Facebook containing the use of a dollar sign ($) may automatically move the post to Facebook
       Marketplace. To prevent this from occurring you must disable the automated function.
      Social media ads should not be purchased or donated to promote sales links.
      Girls should consider removing their last name when using social media sites to protect their identity.
   Girls may use the Internet to share their Cookie Program sales links, stories and learnings with the following guidelines:

      Must adhere to all terms and conditions on Digital Cookie platforms.
      GSUSA reserves the right to remove or disable the link for any reason including violation of guidance, inventory
       fulfillment issues, safety issues, or if sales and marketing activity goes viral and otherwise creates unanticipated
       disruption.
     Parents, girls, and volunteers should contact and collaborate with Dana Carnegie from GSCWM in advance on any
      national news media opportunities tied to girls’ online marketing and sales efforts.
   Supplemental Safety Tips for Online Marketing:
When engaging in online marketing and sales efforts beyond friends and family through the Girl Scout Cookie Program®,

      Review and apply the Digital Marketing Tips for Cookie Entrepreneurs and Families.
      Continue to adhere to the Girl Scout Internet Safety Pledge and Digital Cookie Pledge.
      Review Girl Scouts’ Safety Activity Checkpoints for Computer and Internet Use and Cookie and Product Sales on
       GSCWM’s website.

   In addition, review and apply the below Supplemental Safety Tips for Online Marketing:
      To protect your personal identity, NEVER direct message with people you do not know online or on social media
       platforms.
      Always use your Girl Scout online sales link for customer orders.
      Parents or guardians must approve all girl delivered online orders and supervise all communications and product
       delivery logistics with any customers girls don’t personally know. As a reminder, girls should never deliver cookies
       alone.
      If your Girl Scout sales link is posted on a public facing site, be aware the link is now searchable by anyone and could
       potentially appear anywhere on the internet.
      Never share your personal information (e.g., last name, phone number, email, or street address).
      Never share your personal location information, including your booth location.

                                                               22
Digital Marketing Tips for Cookie Entrepreneurs and Families

All girls in engaging in digital marketing and sales activity beyond friends and family must review and apply the Digital
                                  Marketing Tips for Cookie Entrepreneurs and Families

        The Girl Scout Cookie Program® offers girls unique opportunities to engage in online marketing and sales as
they learn about ecommerce and how to think like entrepreneurs. Follow these four steps as you run your cookie
business, and take your marketing efforts to the next level by going online using your Digital Cookie® website and social
media platforms.

1. As you set goals for your cookie business, think about how digital marketing can help you meet them. Imagine
   customers in your community who may not know a Girl Scout. Expand your reach by sharing your secure Digital
   Cookie or Smart Cookie link to reach them. Be sure to:
      Be honest. Yes, the Girl Scout Law also applies to your sales technique! From your Digital Cookie or Smart
       Cookie site to your digital marketing campaigns, be honest, straightforward, and approachable as you write about
       your cookie business.
      Create a sense of urgency. After all, Girl Scout Cookie season only comes around once a year! Countdowns to
       the last dates to order are a great motivator for driving sales. Use language that will encourage potential
       customers to buy from you right now.
      Make an impression. Use clear, eye-catching photos in your marketing materials. This may include pictures of the
       different cookies you’re selling, yourself in your Girl Scout uniform, or something tied to your goal. If you plan to
       use your cookie earnings to go camping, tell your customers about it to show that the cookie program powers
       amazing girl-led adventures!
       Highlight special features or products. Share the top-selling cookies in your lineup or any special varieties. Do
       you have a new flavor available for purchase? How about a gluten-free option? Do your customers know that Thin
       Mints® are made with vegan ingredients?
       Use a clear and prominent call to action. Share your goal and exactly what your customer can do to help you
       achieve it.

2. Earn one of the Cookie Business badges, and put a digital marketing spin on it. Check out these prompts to get you
   thinking about how you can digitize your sales efforts.
          Daisy Talk It Up badge: Does your digital customer pitch include answers to commonly asked questions?
          Brownie Meet My Customers badge: How can you reach potential customers through digital marketing on
           top of traditional sales efforts?
          Junior Cookie CEO badge: How will you make a good impression on your online customers?
          Cadette Business Plan badge: How can digital marketing expand your customer base?
          Senior Customer Loyalty badge: How will you tell your cookie story to online customers?
          Ambassador P&L badge: How will you teach younger girls about business ethics in online marketing? Hint:
           use the safety tips from this sheet!

3. Use digital marketing to expand your network and grow your people skills. Try some of the following strategies:
          Think of your favorite brands, and then check out their websites and social media accounts. What do
           they do to create a relationship with their customers on Facebook or Instagram? What can you do to safely
           build a relationship with your online customers?
          Use platforms that potential customers could be on. Think about your target customers and where they’re
           most active online.

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   Engage your customers through email marketing. Send an email through Digital Cookie or Smart Cookie
           to inspire potential customers to buy Girl Scout Cookies and help you achieve your goals.
          Turn loyal customers into brand advocates. Existing customers can be your secret sales weapon,
           especially with word-of-mouth marketing in digital spaces.
          Use marketing to inspire, educate, entertain, and entice your prospective customers. Share how you’ll
           use your cookie proceeds, let people know about all the skills you’re learning through the cookie program, and
           have fun while you’re at it! Get creative in your communications—consider writing a poem or recording a video
           to educate and convince potential customers to buy from you.
          Show off customer testimonials. Collect and highlight enthusiastic testimonials from your customers
           through social media. This shows potential customers that buying cookies from you is a great investment.
           Make sure to ask if you can share their words!
          Say thank you! Impress customers with a custom thank-you message via email or social media. As
           your customer base expands beyond friends and family, find ways to maintain personalization while following
           Girl Scouts’ Safety Activity Checkpoints for Computer and Internet Use.

4. Practice business ethics by safely marketing online. Before you get started, review the below safety standards. When
   in doubt revisit these resources.
          You and your supervising parent/guardian must read, agree to, and abide by the Girl Scout Internet Safety
           Pledge, the Digital Cookie Pledge, and the Supplemental Safety Tips for Online Marketing before engaging in
           online marketing and sales efforts through the cookie program.
         Review Girl Scouts’ Safety Activity Checkpoints for Computer and Internet Use and Cookie and Product Sales
          on GSCWM’s website.
Safety Tips
 To protect your personal identity, never directly message people you don’t know online or through social platforms.
   And remember to always use your secure sales link for orders.

 When creating marketing content or materials, remember to get permission to use any images, songs, content, or
  ideas that come from someone else. When in doubt, create your own!

 Girls of all ages should partner with their parents or guardians to develop a plan to safely market their business
  online. Although your parent/guardian should do the posting for you if you’re under age 13, all girls should have a
  hands-on role in marketing their cookie business.

 Make sure your marketing materials don’t reveal your personal contact information (like your address, school, or last
  name) or your cookie booth location.

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    Questions? Contact your Cookie Boss Leader Jessica Gonzalez at 413-727-7124 (jgonzalez@gscwm.org)

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