Company Profile EIGHT CONTINENTS HOTELS & RESORTS - Eight Continents Hotels & Resorts

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Company Profile EIGHT CONTINENTS HOTELS & RESORTS - Eight Continents Hotels & Resorts
Eight Continents Hotels & Resorts

                                    Company
                                    Profile
                                    EIGHT CONTINENTS HOTELS & RESORTS
Company Profile EIGHT CONTINENTS HOTELS & RESORTS - Eight Continents Hotels & Resorts
WELCOME TO EIGHT
CONTINENTS HOTELS &
RESORTS

      Luxury is attention to detail,
       originality, exclusivity and
            above all quality
Company Profile EIGHT CONTINENTS HOTELS & RESORTS - Eight Continents Hotels & Resorts
WELCOME TO EIGHT
CONTINENTS HOTELS &
RESORTS

EIGHT CONTINENTS HOTELS & RESORTS -WE ARE A
YOUNG AND DYNAMIC HOSPITALITY GROUP
HEADQUARTERED IN UNITED KINGDOM. WE
OPERATE EIGHT CONTINENTS HOTELS & RESORTS
ALONG    WITH   OUR   CONCEPT   RESTAURANT
FIRANGIS. EIGHT CONTINENTS OFFERS A LARGE
VARIETY   OF   LIFESTYLE PREFERENCES   AND
ACCOMMODATION NEEDS, DELIVERING GRACIOUS
SERVICES FOR A TRULY MEMORABLE EXPERIENCE.
Company Profile EIGHT CONTINENTS HOTELS & RESORTS - Eight Continents Hotels & Resorts
WELCOME TO EIGHT
CONTINENTS HOTELS &
RESORTS

Eight Continents Hotels & Resorts is a borderless, Hotel
management company, supported by a world-class
digital infrastructure. As an UK-born business which
was founded in 2020 with immense passion, the
ambition of this decade is to consolidate Eight
Continents as Global fastest-growing               hotel
management chain.
Company Profile EIGHT CONTINENTS HOTELS & RESORTS - Eight Continents Hotels & Resorts
Executive
Summary
 Background
Eight Continents Hotels & Resorts - We are a young and dynamic
hospitality group headquartered in United Kingdom. We operate
Eight Continents Hotels & Resorts along with our concept restaurant
Firangis. Eight Continents offers a large variety of lifestyle
preferences and accommodation needs, delivering gracious services
for a truly memorable experience.
Eight Continents Hotels & Resorts is a borderless, Hotel management
company, supported by a world-class digital infrastructure. As an
UK-born business which was founded in 2020 with immense
passion, the ambition of this decade is to consolidate Eight
Continents as Global fastest-growing hotel management chain.
Our Mission
 Mission Statement
 We are committed to provide a 360-

 degree integrated hotel management
 service that creates exceptional value.

 Our people embody the Eight

 Continents Hotels & Resorts Spirit to
 explore, Discover, Experience and
 Journey beyond.
Our Vision

  Vision Statement
  Exceptional and personalised service,

  exceeding expectations, and inspiring a
  connection to our brand in the

  experiences we provide.
Our Values
At its core, the Eight Continents Hotels & Resorts holds the following
values and beliefs:

Integrity - We are honest and straightforward in our
interactions with our owners, guests, colleagues and the
communities in which we operate.
Respect - We respect the objectives of our stakeholders, the
values of our guests, and the cultural difference in the locations that we
operate.

Teamwork and Passion - We bring our individual expertise,
creativity and passion for our industry as a Eight Continents
team member. This sets us apart and is the essence of the Eight
Continents Way.
Continuous Improvement - We are innovative and utilize best
practices to
continually improve our management techniques, and the quality of
our products and services.
Our Values
 Exceptional Service -
 We understand that the value can be
 created with every encounter and
 this is reflected in our superior
 standard of service.
Our
Philosophy
Philosophy
We believe that running a hotel is not just
about the business, but also about the passion

of the people who run it. Our guests, our hotel

owners and our team are the most important
to us. We set the stage for quality service, Love
for Hospitality and Compassion. We transcend

the star rating standard, because we believe
that each of our employees is a Star, and that is
how many stars we are.
Company
Description
  Eight Continents Hotels & Resorts

  Eight Continents Hotels & Resorts is a

  borderless, hotel management company,

  supported by a world- class digital
  infrastructure
Objectives
    Eight Continents Hotels & Resorts

      Hotel Asset Management Company incorporated under the laws of United Kingdom with major
      shareholding in India & Asia and U.S.A & North America with primary aim to create long term

      value for hotel owners by maximising GOP margins, which is achieved through an effective

      management framework and strategic asset allocation process
      Investments will be made globally to increase our global foot print and add more hotels under
      Eight Continents Hotels and Resorts portfolio via management contract or revenue share model.

      Capital preservation, global guests database through hotel management contracts in diversified
      global markets.
      Maximising absolute return potential through long term investments in Hotel brand building,
      capturing global markets, fixed income thereby with management fee from hotel portfolio.

      Pursuing absolute returns across market cycles with low sensitivity and correlation to traditional
      equity and fixed income indices
      Hotel Owners will get access to the skills and expertise of the hospitality professionals who employ
      traditional plus alternate revenue techniques and dynamic risk profiles within hospitality industry.
Our
     GLOBAL
    PRESENCE
WWW.EIGHTCONTINENTSHOTEL.COM
Current Portfolio -
UK & US

Flagship Cardiff Central -      Flagship Bristol- Bristol     Sheffield Metropolitan-
Cardiff - United Kingdom        - United Kingdom              Sheffield - United
                                                              Kingdom
Luxury Boutique Hotel Managed   Luxury Boutique Hotel
By Eight Continents             Managed By Eight Continents   111 rooms city centre hotel
Current Portfolio -
    UK & US

Flagshio Chase Suits -             Flagship Finchley -        Flagship Brentwood -
Cannock - West Midlands -          London - United Kingdom    Aberdeen - United Kingdom
United Kingdom
                                   88 Rooms Modern Business   IHG Branded Hotel
Apartment Hotel Managed By Eight   Hotel Managed By Eight
Continents                         Continents
Current Portfolio -
     UK & US

Episode Hotel - Leamington         Villare Hotel - Leicester -        Holiday Inn Express- Delaware -
Spa - United KIngdom               United Kingdom                     United States of America

Luxury Boutique Hotel Managed By   Luxury Boutique Hotel Managed By   IHG Branded Hotel
Eight Continents                   Eight Continents
Up-Coming New
Projects In India &
Asia
 Naaz Jaipur             Naaz - Kapurthala       Treetop Agra            Volga Jodhpur           Ocho Homes Gurugram

 Green Field Project -   Green Field Project -   Converstion - Opening   Converstion - Opening   Opening January 2022
 Opening 2023            Opening 2024            January 2022            January 2022
MEET THE TEAM

  HANINDER SACHDEVA
  Managing Director
MEET THE TEAM

  AJAY UPADHYAY                  RICHA ADHIA              LAVNA ARORA                DR SANJOY KUMAR DAS
  Global Director - Operations   Director - Real Estate   Director - Legal Counsel   Vice President - India & Asia
  & Business Development
MEET THE TEAM

  THEODORA            MOUMITA ROY                  JASBIR KAJAL            RISHEN PATEL
  KARADENIZLI         Global Director Sales & PR   Head - Global Finance   Country Head USA & Canada
  Interior Designer
MEET THE TEAM

  JYOTI SINGH                 CHEF VISHAL             SHUVAI MADANHIRE             VIRENDER PAL SINGH
  FAUJDAR                     GAUTAM                  C.E.O & Country Director -   COO - Chief Operating Officer
  Director - Rooms Division   Global Director - F&B   Africa
Industry Outlook

  THE    STRUCTURE      OF   HOTEL    MANAGEMENT
  COMPANIES AND THE BROADER HOSPITALITY
  INDUSTRY IS DRAMATICALLY DIFFERENT THAN
  MOST     INDUSTRIES    AND   MOST     EMPLOYEES
  WITHIN     THE     INDUSTRY        DON'T   FULLY
  UNDERSTAND HOW IT ALL WORKS. FEAR NOT,
  END OF THIS PRESENTATION YOU'LL BE AN
  EXPERT IN NO TIME.
Industry Outlook
   MOST GUESTS WILL NEVER EVEN KNOW THAT THE FRONT
   DESK   AGENT    WHO    CHECKS    THEM     INTO   A   EIGHT
   CONTINENTS BRAND HOTEL DOES NOT ACTUALLY WORK
   FOR EIGHT CONTINENTS! HOW CAN THIS BE?
   THE WORLD OF HOTEL MANAGEMENT IS COMPLEX, SO
   WE’LL BREAK DOWN THE KEY COMPONENTS OF THIS FACET
   OF THE INDUSTRY. WE’LL DIVE INTO WHAT EXACTLY EIGHT
   CONTINENTS HOTEL ASSET MANAGEMENT COMPANY DO,
   HOW WE MAKE MONEY, AND WHO THE MAJOR PLAYERS ARE.
   BY THE END OF THIS PRESENTATION, YOU’LL HAVE A SOLID
   UNDERSTANDING OF THE HOTEL MANAGEMENT LANDSCAPE
   -   WHETHER    YOU   WANT   TO   INVEST   IN   OUR   HOTEL
   MANAGEMENT COMPANY OR PARTNER WITH US.
Industry Outlook
  DEFINING
  HOTEL       OPERATIONS       LANDSCAPE:     OWNERS,
  FRANCHISORS,     AND     MANAGEMENT        COMPANIES
  RUNNING A HOTEL IS NO EASY TASK, AND TO DO IT
  WELL, YOU NEED A DIVERSE VARIETY OF SKILLS AND
  RESOURCES.       TO    MAXIMISE        PERFORMANCE,
  PROFITABILITY,   AND   THE   OWNER’S   PREFERENCES,
  MANY HOTELS USE VARIOUS ENTITIES TO MANAGE
  DIFFERENT      OPERATIONAL      ASPECTS.     HOTELS
  GENERALLY FALL INTO ONE OF FOUR OWNERSHIP
  CATEGORIES:
Industry Outlook

  PRIVATELY OWNED AND OPERATED
  FOR THE OWNER, THIS MODEL REQUIRES THE MOST
  HANDS-ON      HOTEL     OPERATIONAL         WORK.    AT
  PRIVATELY OWNED AND OPERATED HOTELS, THE
  OWNER TAKES THE LEAD ON ALL ASPECTS OF THE
  BUSINESS:    HIRING    STAFF,       MAINTAINING     THE
  PHYSICAL    ASSET,   RUNNING    A   HOTEL   MARKETING
  STRATEGY, AND MORE. THE OWNER COULD BE AN
  INDIVIDUAL OR AN OWNERSHIP GROUP.
Industry Outlook

  LEASED
  UNLIKE AT PRIVATELY OWNED AND OPERATED
  HOTELS, THE OWNERS OF LEASED HOTELS LEASE
  THE PHYSICAL ASSET TO A DIFFERENT COMPANY
  WHO HANDLES ALL ASPECTS OF THE OPERATION.
  THE OWNER SIMPLY COLLECTS RENT FOR THE
  BUILDING AND HAS NO INVOLVEMENT IN THE
  HOTEL SIDE.
Industry Outlook
  FRANCHISED
  OWNERS      WHO     WANT      A        MORE   HANDS-ON
  APPROACH AND DON’T WANT TO TURN THEIR
  PHYSICAL    ASSET   OVER     TO    SOMEONE       ELSE   TO
  OPERATE MIGHT OPT FOR THE FRANCHISE MODEL.
  FRANCHISORS       SIGN   AGREEMENTS       WITH    HOTEL
  BRANDS      FOR     ACCESS        TO     BENEFITS       (OR
  LIMITATIONS, DEPENDING ON HOW YOU LOOK AT
  THEM)    LIKE     BRAND    STANDARDS,         MARKETING
  POWER,     RESERVATION       SYSTEMS,      AND    DESIGN
  GUIDELINES. FRANCHISORS OFTEN RUN THE DAY-
  TO-DAY OPERATIONS THEMSELVES, LIKE HIRING
  EMPLOYEES AND HANDLING PAYROLL, AND THEY
  PAY A FRANCHISE FEE TO THE EIGHT CONTINENTS.
Industry Outlook
  MANAGED
  AT A MANAGED HOTEL, THE HOTEL OWNER SIGNS A CONTRACT WITH
  A    MANAGEMENT     COMPANY      I.E.   EIGHT    CONTINENTS       TO    TAKE
  OPERATIONAL RESPONSIBILITIES OFF THEIR PLATE. UNLIKE THE
  FRANCHISE     MODEL,     THE     MANAGEMENT          COMPANY       HANDLES
  EVERYTHING     RELATED      TO   DAY-TO-DAY       OPERATIONS        -   EVEN
  STAFFING, PAYROLL, AND MARKETING. SOME MANAGED HOTELS ARE
  BRANDED, AND THE MANAGEMENT COMPANY IS THEN RESPONSIBLE
  FOR UPHOLDING BRAND STANDARDS. THE OWNER TYPICALLY SIGNS
  THE CONTRACT WITH OUR HOTEL BRANDS, THOUGH OWNERS OFTEN
  INCLUDE     THEIR    MANAGEMENT           COMPANY      IN     REBRANDING
  DISCUSSIONS. WE FOCUS ON GROWING REVPAR, NOI AND EBITDA AS
  WE ARE PAID A % OF REVENUE AND OFTEN RECEIVE BONUSES BASED
  ON    HOTEL   PROFITABILITY      I.E    (INCENTIVE    FEE).   'CORPORATE'
  HOTELIERS TEND TO FOCUS ON MORE ANALYTICAL TASKS LIKE SWOT
  ANALYSIS    AND   SETTING    SMART       GOALS   WHILE      'ON   PROPERTY'
  WORKERS     FOCUS   ON   TACTICS,       DAY-TO-DAY    MANAGEMENT        AND
  SERVICE DELIVERY.
WHAT BENEFITS WE
PROVIDE

WE RUN HOTELS ON BEHALF OF THE OWNER, BUT WHAT EXACTLY DOES THAT
MEAN? WHAT DO EIGHT CONTINENTS HOTELS & RESORTS DO? DEPENDING ON
THE SPECIFICS OF THE PROPERTY, EIGHT CONTINENTS CAN:
  HIRE EMPLOYEES AND HANDLE PAYROLL VIA CUTTING EDGE PLATFORMS
  RUN ALL OPERATIONAL DEPARTMENTS, LIKE FRONT OFFICE,
  HOUSEKEEPING, SALES, AND FOOD AND BEVERAGE
  MANAGE RELATIONSHIPS AND BILLING WITH VENDORS
  ADJUST ROOM RATES AND RUN PROMOTIONS, PERFORM PREVENTIVE
  MAINTENANCE ON THE PROPERTY AND RECOMMEND CAPITAL
  EXPENDITURES DEVELOP BUDGETS AND PRODUCE FINANCIAL REPORTS FOR
  OWNERS
  CURATE THE HOTEL’S ONLINE PRESENCE (REVIEWS, SOCIAL MEDIA) AND
  IMPLEMENT MARKETING STRATEGIES
  IN SOME CASES, COORDINATE RENOVATIONS OR EXPANSIONS. EIGHT
  CONTINENTS TYPICALLY PROVIDE MARKETING SUPPORT, ON-PROPERTY
  TECHNOLOGY FOR STAFF AND GUESTS, AND GUIDELINES FOR FURNISHINGS
  AND DECOR.
Working Models

Management Contract -
15 Years (Minimum)
Profit Sharing - % on
GOP
Lease Model - Selected
Locations
Branding                                    Our Service
Eight Continents with World Class Brand
Standards

Sales & marketing
Complete Sales & Marketing Support to
achieve desired GOP and ROI

Launching &
Operations
We will launch and open the hotel and
operate day to day operation of the Hotel
Our Process
Sign Agreement   Annual Budget &   Capital
                 forecast          Expenditure Flow

Concept          Work Flow         Commissioning
Development      timelines
Our Business
Model
A Strong Business Model to
Cater Luxury, Mid- Market &
Budget Segment.
Eight Continents Hotels &
Resorts Operates
Following Brands:
OUR BRANDS
                                   EIGHTCONTINENTSHOTELS.COM

     LUXURY          FIVE STAR          MID-MARKET       LIMITED SERVICE     CONCEPT
LIFESTYLE BRAND      BUSINESS           COLLECTION            BRAND        RESTAURANT
                  /LEISURE BRAND
Luxury Five Star Up-Market Hotel Brand
Supported by Strong Restaurants.
A FOUR STAR MID -
MARKET BUSINESS OR
  LEISURE HOTEL
CHARACTERIZED BY
SUPERIOR EVENTS &
    CONFERENCE
     FACILITIES
THE BUDGET SEGMENT BOUTIQUE CONTEMPORARY
HOTEL BRAND WITH LIMITED SERVICE. VOLGA IS SMART,
 INSPIRED, YET EVER-SO-SLIGHTLY ECCENTRIC–A TRUE
 ORIGINAL THAT SHINES A LIGHT ON THE TRADITIONAL
HOTEL AND REVEALS A SIMPLE TRUTH: IT’S TIME TO DO
                THINGS DIFFERENTLY.
A CONCEPT
 RESTAURANT AND BAR
    "WELCOME BACK TO THE FOOD OF YOUR
 ANCESTORS” - FIRANGIS (RESTAURANT AND BAR)
A TYPICAL MUMBAI IRANIAN CAFÉ WITH A TWIST
       AND FUSION IN MODERN ERA. THE
 DELIGHTFULLY NOSTALGIC CAFES, WITH THEIR
 HIGH CEILINGS AND EUROPEAN DÉCOR MESHED
  WITH PERSIAN ICONS AND ARTEFACTS, SERVE
 CULINARY DELICACIES FROM LAMB SAMOSA TO
BERRY PULAO (RICE WITH IRANIAN BERRIES) AND
  SHREWSBURY BISCUITS. THEY REMAIN ONE OF
   THE MOST ENDURING CONTRIBUTIONS BY A
DIASPORA COMMUNITY TO THE INDIAN CULTURE.
HOTEL MANAGEMENT
    SERVICES
OPERATIONS

             SALES

 GROUP     MARKETING

SUPPORT
          ACCOMODATION
             SERVICES
FOOD & BEVERAGE

             REVENUE
           MANAGEMENT

 GROUP        SYSTEMS

SUPPORT
          HUMAN RESOURCE
FINANCE

           FRONT OFFICE

 GROUP
          HOUSEKEEPING

SUPPORT
          F&B PRODUCTION
Hotel Management

GroupSupport            FoodandBeverage

Operations              RevenueManagement

Sales                   Systems

Marketing               HumanResources

AccommodationServices   Finance
Group Support

Operations      Sales          Marketing    AccommodationServices Systems

Food&Beverage           HumanResources     RevenueManagement     Finance
Operations                     ➢
                                                 Monthly Business Review Meeting Agenda
                                           Property tour
                                           Review previous minutes and weekly critique         HR
➢                                                                                              a. Staff turnover / issues
     Operational Summary                   Review latest weekly revenue
                                           a. KPI’s                                            b. HR audit
    General management support                                                                 c. Succession plan
    Monthly hotel finance reviews          b. Food and beverage ratios /audit
    Operational auditing                   Forecast review –month / 3 months                   d. In house incentives
    Compliance auditing                    Debtors review                                      e. Training update
    Hotel benchmarking and best practice   Guest ledger review                                 Sales and marketing update
    implementation                         Deposit ledger review                               a. Review sales and marketing
                                           Revenue                                             plan
➢ On-site Schedule                         a. STR / market share review                        b. Brand promotions
                                           b. Demand calendar                                  Statuary inspections
      ➢ Monthly business review meeting                                                              a. Hands audit update / actions
      ➢ Monthly property inspection        c. Market vision report
                                                                                               / issues
➢                                          d. Review of tactical promotions
                                           Key drivers and balanced scorecard                        b. Accident and incident review
    Remote Support                         Quality:                                            Food and beverage review
      ➢ Telephone and email support        a. Review of guest / TPI feedback                   Profit recovery plan
      ➢ Revenue management auditing        b. Latest QE audit and action plan update           AOB
                                           c. Property issues
                                                d. Complaints via guest relations / web guru
                                           Communication:
                                           a. Review of internal communication
                                           b. Notice boards
Sales
➢ Sales Summary                          ➢ Support Documentation
  Specialist sales manager covering      Sales audit process (bi-annual)
 national accounts, business travel      6 Month hotel sales support plans
 agents and TPI’s
                                         Annual sales and marketing business
 Working with the brand sales team
 Quarterly sales reviews                 plan
 Coaching and development days           Corporate trackers
 Joint appointments and client reviews   Monthly sales reporting
 Target setting, action planning,        Pace reports
 reviewing and challenging
 Quarterly telesales blitz in regions
 Support and ownership of account
 plans
 ➢ Remote Support
 Weekly measurement of sales activity and movements
 Monthly sales report
 Sharing of best practice
Marketing
➢
    Marketing Support ➢ On-site Support Schedule                         ➢ Remote Support
    Planning and strategy       Every quarter the marketing, sales and   Each hotel has a representative assigned to
    Website development                                                  their particular property. This
                                revenue teams are onsite to review the   representative carries out all marketing
    Website optimisation                                                 requests for the hotel as well as briefing the
    hotel .
    Cross selling collateral                                             hotel on upcoming projects.
    Package promotions
    PR co-ordination
                                                                         ➢ Support Documentation
    Tactical advertising campaigns                                         Available
    Event management                                                     Marketing request form
    Social media support                                                 Weekly marketing update and monthly
    Analytics and reporting                                              marketing report to operations team
Accommodation Services
➢     On-site Schedule
                                       Quarterly site visits to include the following: -
Contract cleaning negotiation and      Minimum of 10% of bedrooms audited for
co-ordination                          cleanliness and maintenance
Regular on-site auditing of cleaning   All corridors and stairways checked
contract fulfilment                    All public areas checked
                                       Kerb appeal checked
Linen cleaning contract negotiation
                                       All back of house areas checked
and co-ordination                      Staff presentation
Hygiene services contract              All training records reviewed
negotiation and co-ordination          All statutory training reviewed and scheduled if
Assistance with sourcing and           required e.g. COSHH, manual handling
                                       Linen management reviewed
procurement of supplies                Quality of linen supplied review and level of rejects
Assistance and review of window        Housekeeping purchasing review to ensure buying
cleaning contracts                     from the correct supplier and paying agreed price
Review preventative maintenance        Review any changes to standards
                                       Assist with uniform ordering
on laundry equipment
➢ Remote Support                       All action plans from previous visits reviewed
Telephone and email support
➢ Support Documentation Available
Quarterly visit review audit documentation
Food & Beverage
➢Operational Summary
➢ Centrally control suppliers, ensuring consistency of product quality
  and cost.
➢ Regular revision and re-engineering of menu offerings, the team
  works closely with each hotel and brand to assist in keeping concepts
  current and market appropriate.
➢
  As well as providing a bespoke service per hotel the food and
  beverage team runs a promotional calendar to drive spend
  throughout the year.
➢
  Undertake regular operational audits covering food quality, hygiene
➢ and service standards together with development of food and
  beverage teams through internal and external training programmes.
  Monthly food and beverage stocktake. Quarterly health and safety
  audits.
➢ Revenue Management                          ➢ On Site Schedule
               Brand reservations training                      Quarterly
               Revenue reporting co-ordination                  sales/marketing and
               Market performance analysis                      revenue review
               Distribution channel auditing
               TPI content reviews                              Two-day induction
               Standardised revenue tools (daily forecasting    carried out for all new
               model by market, demand calendar, revenue        appointments
               growth opportunity)                              Induction of all
               Regular hotel review visits and periodical       General Manager’s
               revenue audits –focusing on pricing,
               inventory and processes
               Yield management system support (where

 Revenue
               applicable)

               ➢ Remote                          ➢ Revenue Management
Management        Support                            Reporting Schedule
               Weekly and monthly                Booking pace report
               revenue inventory audits          Rooms forecast model
               Support the solicitation          Rooms budget model
               of tactical and                   Demand calendar (limited service and full
               promotional rates in CRS          service)
               and inventory reviews             Weekly critique
                                                 Market segmentation reports
Systems

    Systems Summary        IT software contract      IT hardware
                            negotiation and co-   contract negotiation
                                ordination         and co-ordination

     24hr support by IT    System installation    Yearly survey sent to
   specialists –software   and upgrade project        all General
       and hardware           management               Manager’s
   (remote and on-site)
➢ Human Resources                 ➢ On Site Schedule
  Summary                              A planned quarterly visit from HR
   National partnerships to drive      support
   cost saving for training and cost   Accountability and ownership for people
   saving                              is not Removed from the general manager
   E-learning tools -FLOW              and their management team. The HR
   NVQ’s                               support is to assist and
   Robust tools to measure absence     Consult on employee issues and assist with
   and employee turnover               training
   Full HR policy tool kit             Review actions and support needed and
   Internal training provision         share best practice between hotels
   Group induction                     Payroll
   Appraisal skills                    Providing help and assistance
   Interview skills                    Checking payroll submission is correct
   Interaction management -            and back up in place recruitment
   Supervisory skills                  Support and advice on advertising and job
   Train the trainer                   descriptions
                                       Assist with open days

                                                                            Human Resources
➢ Central Finance Summary                  ➢ Support Documentation
   Centralised accounting                    Produced
   Sales ledger support and monitoring
   Financial auditing                          Daily / weekly business done summary
   Monthly P&L production                      Monthly (period) reporting
   Centralised purchasing
   Remote Support
   Telephone and email support
   P&L query support
   Sales ledger support
   Systematic checking of daily business                                        Finance
Business Flexibility
  Eight Continents Hotels & Resorts has embedded
  flexibility in its business model, where it can:
  Lease a turnkey hotel.
  Lease a shell and complete the fit-out.
  Lease an existing hotel and renovate.
  Manage any genre of Luxury, Mid-Market or Budget
  hotel Franchise.
High Quality Repeat Clients

         The Company has established relationships with
         leading corporate, multinationals and NGOs who have
         operations in Europe & UK, America and North
         America and Middle East and Asia and whose
         employees frequently travel across the region. The
         Company continues to build strong long-term
         relationships with such clients.
Industry Expertise

                The experience and expertise of Eight Continents Hotels
                & Resorts management team in the hospitality industry
                in both developed and developing countries (including
                the UAE, UK, Europe, India and Africa gives it a
                competitive advantage against local competitors. The
                management team’s specific experience in Europe, Asia
                & Africa also gives the Company a strong competitive
                advantage over international brands without local
                knowledge.
Environmental Friendliness, Hygiene &
            Sanitation
                 The Company takes care to request that guests refrain
                 from the over- use of linen for washing or water for
                 bathing. Eight Continents Hotels & Resorts is planning to
                 commence a formal corporate social responsibility
                 programme to streamline and institutionalise its key
                 social responsibility objectives. In addition, Eight
                 Continents Hotels & Resorts understand importance of
                 Hygiene and Sanitation in the new business
                 environment. We continuously developing new models
                 to meet our guests needs for safe, social and hospitable
                 experience.
BUSINESS STRATEGY
     ANALYSIS

BY BRAND   BY REGION   BY BUSINESS SEGMENT
5 YEARS GROWTH
                                                       STRATEGY
20                                                                                                       20

                                                                 USA & North America
                                                                        10%

15                                                                                                       15

                                                                                          India & Asia
                                                                                              40%

10                                                                                                       10
                                              UK & Europe
                                                  30%

 5
                                                                                                          5

                                                                                 Africa
                                                                                 20%
 0
                                                                                                          0
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         BY BRAND                                              BY REGION                          BY BUSINESS SEGMENT
     Brand Presence Strategy                                Number of Hotels By Region                        Business Segment Focus Strategy
TARGET MARKET - 5 YEARS GROWTH
              STRATEGY-NEW HOTEL SIGNING
                  YEAR 1
                   10%              15

YEAR 5
 30%
                           YEAR 2
                            16%
                                    10

                                     5

                           YEAR 3
                            20%
                                    0
         YEAR 4                          YEAR 1   YEAR 2   YEAR 3   YEAR 4   YEAR 5
          24%

     5 YEARS GROWTH
             %
5 Years Target Revenue &
      New Hotels

 New Hotels    Target Revenue

 50            £ 3.5
Hotels        Million
CONTACT
EIGHT CONTINENTS HOTELS &
RESORTS - UK & EUROPE

58, Snellsdale Road, Rugby, Warwickshire -
CV23 0GN - United Kingdom
www.eightcontinents.co.uk
info.europe@eightcontinents.co.uk

EIGHT CONTINENTS HOTELS &
RESORTS - INDIA & ASIA

3456. Sector - 35 D, Chandigarh (U.T) -
Pin Code - 160035 - India
www.eightcontinents.co.in
Info.asia@eightcontinents.co.uk

EIGHT CONTINENTS HOTELS &
RESORTS - USA & CANADA

315 auto park drive Middletown Delaware – 19709
United States
www.eightcontinentshotels.com
info.america@eightcontinents.co.uk
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  www.eightcontinents.co.uk
 inf0@eightcontinents.co.uk
     +44 (0) 7487248004
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