CILEX Professional Qualification Approved Standards 2021

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CILEX Professional Qualification
Approved Standards – 2021
Section            Standard                    Performance Indicator                             Indicative evidence

1. Entity status   The Training Provider       • Companies House Registration                    • Company registration number
                   must be a recognised
                   legal entity with a clear   • The Training Provider has a clear financial     • Details of Directors
                   company structure             strategy to preserve programme delivery and
                                                 protect resourcing levels on programmes         • Copy of insurance certificate and policy cover

                                               • Demonstrates financial viability through        • UK Register of learning providers UK provider
                                                 verified ‘going concern’ status                   reference number (UKPRN)

                                               • The provider maintains adequate indemnity       • Audited accounts, auditors’ report
                                                 insurance                                         management information

2. Governance      The Training Provider       • The programme fits within the overall           • Evidence of support for the Approved
                   must have an effective        Training Provider’s vision                        Training Provider application form signed by
                   governance structure in                                                         Head of Training Provider/CEO Senior
                   place with oversight and    • Demonstrates a clear approach to identifying      Management. Statement, business plan,
                   clear accountability for      and managing conflicts of interests, whether      organisational strategy from the Head of
                   all key functions             potential or realised                             Training Provider/CEO Senior Management,
                                                                                                   confirming how a CPQ Provision fits within
                                               • The governance and decision-making                the overall Training Provider vision
                                                 structure is clearly defined, documented, and
                                                 understood, including the role and extent of    • Conflicts policy and procedure
                                                 authority of any owners, trustees or
                                                 governing body of the organisation              • Conflicts register (completed)

                                               • The company directors are aware of the          • Up-to-date organisation chart, memorandum
                                                 fiduciary and regulatory duties                   and articles, trustee agreements and/or
                                                                                                   other governance documents
3. Management and    Policies, procedures and    •   Roles, responsibilities, and accountabilities   • Details of programme budget
Staffing             resources must be in            are clear for all staff and communicated to
                     place to enable the             Trainees                                        • Evidence senior management understand
                     development and                                                                   and commit to the required resourcing levels
                     delivery of high-quality    •   Demonstrates a thorough and consistent            for the programme
                     learning programmes             approach to staff recruitment, retention, and
                                                     development                                     • Staffing data including CVs detailing
                                                                                                       academic and teaching qualifications, staffing
                                                 •   Experience and qualifications are                 structure and student: staff ratio
                                                     appropriately checked and verified before
                                                     recruitment and records are accurately          • Recruitment policies and procedures
                                                     maintained
                                                                                                     • Staff disciplinary and grievance procedures
                                                 •   Staffing levels are kept under review with
                                                     appropriate student: staff ratio documented     • Evidence of attendance monitoring, including
                                                     and maintained                                    class registers for each course/programme
                                                                                                       *Please note this cannot be provided until
                                                 •   Staff turnover levels are appropriate to          the Training Provider has completed its first
                                                     ensure stability and consistency of tuition       year of CPQ deliverance*

                                                 •   Staff must have appropriate level of            • Up-to-date signed contracts of employment
                                                     academic and/or practice experience to            for all self-employed staff
                                                     deliver the programme
                                                                                                     • Staff turnover data
                                                 •   Staff have a level of subject knowledge,
                                                     pedagogic and communication skills which
                                                     allows them to deliver the programme
                                                     effectively

4. Risk Management   The Training Provider       •   The Training Provider has an effective and      • Risk policy and full risk register (completed)
                     must operate an effective       comprehensive approach to risk
                     and comprehensive               management                                      • Contingency planning documents, including
                     approach to risk                                                                  the plan(s) and how it/they are tested
management and           •   The Training Provider has a clear and
                         contingency planning         comprehensive approach to contingency
                                                      planning

5. Quality Monitoring,   The quality of programme •   Systems and policies in place to include:      • Formal system of review that feeds into
Review and               delivery is monitored and     entry requirements                             future programme improvements and
Evaluation               reviewed in a systematic      quality of teaching, learning and              evidence of related action plans
                         and developmental way            assessment
                                                       appraisal and feedback systems for           • Examples of how reviews have led to
                                                          Trainees                                     improvements
                                                       Trainees performance reviews
                                                       resources and capacity                       • Quality assurance policy and procedure

                                                 •    Maintains a robust and effective approach to   • Student survey
                                                      quality assurance which feeds programme
                                                      improvement                                    • Minutes of relevant committee and/or board
                                                                                                       meetings
                                                 •    Demonstrates a robust approach to
                                                      malpractice and maladministration that is      • Minutes of staff meetings
                                                      consistent, fit for purpose, and understood
                                                      and implemented by all staff                   • Input from external stakeholders, employers
                                                                                                       *Please note this cannot be provided until
                                                 •    The Training Provider ensures Trainees have      the Training Provider has completed its first
                                                      access to a published complaints procedure       year of CPQ deliverance*
                                                      of which they are informed in writing at the
                                                      start of the programme                         • Quality monitoring data

                                                 •    Trainees are advised of CILEx’s own            • Malpractice and maladministration policies,
                                                      complaints procedure                             procedures; records and related
                                                                                                       correspondence.

                                                                                                     • Details of the Training Provider’s published
                                                                                                       complaints procedure
• Details of how Trainees are made aware of
                                                                                                        CILEx’s own complaints procedure

                                                                                                      • Website/information pack for Trainees
                                                                                                        *This may need to be looked at as part of
                                                                                                        the CPQ Approval Visit/Meeting, depending
                                                                                                        on whether CPQ marketing had
                                                                                                        commenced*

6. Programme Design   The course structure         •   The course has clear objectives, is            • Examples of course literature and student
and Structure         must support Trainees to         appropriately structured, with up to date        handbook
                      enable them to achieve           content reflecting the title and objectives      *Please note this cannot be provided until
                      the qualification learning       and being appropriate for the target             the Training Provider has completed its first
                      outcomes                         audience                                         year of CPQ deliverance*

                                                   •   CILEx curriculum and core materials            • Mapping of programme design to CILEx
                                                       (including assessment resources) are             requirements to show how resources are
                                                       integrated into programme design                 integrated and how they are being used in
                                                                                                        practice
                                                                                                        *Please note this cannot be provided until
                                                                                                        the Training Provider has completed its first
                                                                                                        year of CPQ deliverance*

7. Programme          Courses must be planned      •   All education and training is supported by a   • Clear course documentation issued to
Planning and          and managed through              defined management plan with:                    Trainees
Management            transparent processes             a schedule of responsibilities                 *Please note this cannot be provided until
                      which must show who is            defined structures and processes to            the Training Provider has completed its first
                      responsible for what at               manage the delivery of education and        year of CPQ deliverance*
                      each stage                            training
                                                                                                      • Service Level Agreements
•   Programme literature clearly reflects the          *Please note this cannot be provided until
                                                 learning outcomes provided within CILEx            the Training Provider has completed its first
                                                 resources                                          year of CPQ deliverance*

                                             •   Staff are given sufficient training on the      • Evidence of staff training sessions on
                                                 assessment tools and marking criteria             assessment tools and marking criteria

                                             •   The Training Provider must demonstrate the      • Samples of internal assessment
                                                 use of effective mechanisms for the               procedures/samples of assessment
                                                 monitoring of student achievement and             methods/assessment tools
                                                 progression
                                                                                                 • Samples of marked participants’ work with
                                             •   Assessment outcomes are monitored to              feedback to the participant
                                                 enable the identification of participants who
                                                 are not making satisfactory progress and        • Records of Trainee progress
                                                 prompt intervention takes place if required

8. Teaching and   Teaching and learning      •   Course structure is appropriate to allow        • Submitted programme details
Learning          must support progressive       Trainee to develop understanding and              *Please note this cannot be provided until
                  Trainee development            competence incrementally through the              the Training Provider has completed its first
                                                 programme                                         year of CPQ deliverance*

                                             •   Tutors employ effective strategies to involve   • Module delivery plans, Trainees feedback
                                                 all Trainees in active participation and to       forms; records of Trainees performance
                                                 check their understanding of concepts and         *Please note this cannot be provided until
                                                 programme content                                 the Training Provider has completed its first
                                                                                                   year of CPQ deliverance*
                                             •   Teaching takes account of different learning
                                                 needs of Trainees, applies various learning     • Target group details, examples of how
                                                 styles appropriate to content delivered           programme planning accommodates
                                                                                                   Trainees needs
*Please note this cannot be provided until
                                                                                                        the Training Provider has completed its first
                                                                                                        year of CPQ deliverance*

                                                                                                     • Evidence tutors are using CILEx resource
                                                                                                       materials and integrating into the
                                                                                                       programme
                                                                                                       *Please note this cannot be provided until
                                                                                                       the Training Provider has completed its first
                                                                                                       year of CPQ deliverance*

                                                                                                     • Evidence of monitoring of teaching staff,
                                                                                                       including completed classroom observation
                                                                                                       records
                                                                                                       *Please note this cannot be provided until
                                                                                                       the Training Provider has completed its first
                                                                                                       year of CPQ deliverance*

9. Student Experience   The Training Provider       • Trainees have access to advice, guidance,      • Student survey results
                        must provide Trainees         and support in relation to the programme
                        with a consistently high-                                                    • Evidence of changes made because of
                        quality learning            • There is a clear strategy for retaining          Trainees feedback
                        experience                    Trainees and an effective approach to
                                                      ensuring they have a positive experience and   • Progression and achievement data
                                                      positive outcome
                                                                                                     • Retention data
                                                    • Feedback from Trainees is obtained,
                                                      recorded and reviewed on a regular basis       • Pass rate data

                                                    • Feedback from Trainees is analysed, and
                                                      action taken where necessary
10. Staff Professional   Those delivering            •   There must be a range of mechanisms in        • Evidence that staff appraisal systems address
Development              education and training          place to support staff to develop in their      performance issues (anonymised)
                         must be encouraged and          professional role
                         supported to develop in                                                       • Evidence of peer reviews
                         their professional role     •   Induction programmes are provided for
                                                         tutors and university staff as appropriate    • How are newly appointed tutors supported,
                                                                                                         evidence of induction process
                                                     •   Everyone involved in delivering and
                                                         supporting the programme (teaching,           • Evidence that staff development systems
                                                         managerial and administrative staff) should     affect programme delivery
                                                         have:
                                                          effective supervision                       • Staff development policy and procedures
                                                          an appropriate and realistic workload         professional development for teaching and
                                                          effective personal support                    learning
                                                          mentoring peer support
                                                          time to pursue continuing professional      • Evidence of how staff are supported in their
                                                             development opportunities                   continuing professional development and are
                                                                                                         enabled to develop further pedagogic
                                                                                                         techniques to enhance the learning of the
                                                                                                         Trainees

                                                                                                       • CPD records (anonymised)

11. Premises and         Premises and facilities     • Demonstrates that the required materials,       •      Resource list:
Facilities               must be of a sufficient       equipment, and facilities are fit for purpose           rooms
                         and adequate                  and available to all Trainees to meet the               facilities
                         standard to deliver CILEx     specified learning outcomes                             IT
                         programmes and offer a                                                                virtual learning environment (VLE).
                         quality learning            • The Training Provider has secure tenure on
                         experience                    any premises for the length of the approval     • Tenancy/mortgage agreements
                         to the student and            agreement
                         support the overall
                         student capacity
• Training Provider premises are safe, clean,      • Published guidance and instructions relating
                                                       accessible, appropriately maintained, and          to safety and security, details of how the
                                                       signposted                                         premises are restricted and secured

                                                     • Process in place to ensure that any external     • Documented process/ venue details for use
                                                       venue(s) are suitable for programme delivery       of external venues.

12. Equality, Diversity   Delivery of CILEx          •   Systems and policies for capturing equality    •   Evidence EDA is integrated within
and Accessibility         qualifications must be         and diversity data should be in place              programme delivery
                          based on principles of
                          equality and diversity and •   Concerns should be documented, addressed       •   Copy of EDA policy
                          must be accessible to all      and disseminated
                          regardless of background.                                                     •   Evidence that barriers or issues have been
                          It must meet the           •   Staff training in equality and diversity is        addressed where identified
                          requirements of all            provided.
                          relevant legislation.                                                         •   Evidence that staff, and trainees have been
                                                     •   Trainees are not treated unfairly on grounds       trained in equality and diversity issues and
                                                         of:                                                are updated as necessary
                                                          age
                                                          disability
                                                          gender reassignment
                                                          marriage and civil partnership
                                                          pregnancy and maternity
                                                          race
                                                          religion or belief
                                                          sex
                                                          sexual orientation
                                                          social background
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