Chicago Super Sitters Ltd. Parent Handbook

Chicago Super Sitters Ltd.

    Parent Handbook

Welcome to Chicago Super Sitters!

Welcome to the best thing to happen to your life since the actual birth of
your child!

This Parent Handbook has been created to help make the invitation of a
Chicago Super Sitter into your home, seamless and comfortable. The
following pages contain tips and guidance we have developed to make
Sitter/Parent matches more successful. In order to help us provide the best
possible Chicago Super Sitters experience we recommend that you read your
Parent Handbook carefully and use it as a reference on those occasions when
you are uncertain of the best way to approach a situation. If you should
have any questions, we encourage you to ask them.

The information in this Handbook represents tips and guidance only. CSS,
Ltd. may modify the Handbook from time to time, in an effort to continue to
help you receive the best child care possible. Although CSS, Ltd. may not
provide you with notice of any update or modification, we encourage you to
access our Website frequently to confirm you have the most current
information.

Please understand that this Handbook is not a contract, expressed or
implied, through CSS, Ltd. and is not a guarantee you will be matched with a
Sitter.

General Guidelines for Services

•   Becoming a Member of Chicago Super Sitters is easy and FREE! Sign up
    to become a Member at www.chicagosupersitters.com. No payment is
    required, until you request a sitter.

•   CSS, Ltd. vigorously embraces an open door policy. We urge all Parents
    and Sitters to discuss problems or to ask ANY questions that may arise.
    Just because a Sitter is qualified, doesn’t always mean they will be the
    best match for your family. Tell us! We can’t fix a problem unless we
    know about it! Also, if you have someone that is doing an exceptional
    job, we want to know that too! The more information we are given, the
    better service we can provide.

    CSS, Ltd. – Parent Handbook                                              2

•   CSS, Ltd. strives to provide absolutely superior service to all the Parents
    we serve. As such, we will respect the cultures, beliefs and general well
    being of all families. Treating all Parents and Sitters in a courteous,
    respectful manner at all times, is a priority.

•   Many correspondences between Parents and CSS, Ltd. will take place via
    our Website (www.chicagosupersitters.com) or by e-mail. In an effort to
    make sure you have the best experience possible, it is recommended that
    all Parents requesting a match or placement have regular access to
    Internet and e-mail.

•   Please do not attempt to contact a previously placed or matched Chicago
    Super Sitter directly. Not only could this jeopardize your relationship with
    Chicago Super Sitters, the Sitter will permanently lose their privileges to
    be matched with you and other families. We ask that Parents request a
    Sitter using the website (http://chicagosupersitters.com) or by email
    (requests@chicagosupersitters.com).

Your Chicago Super Sitter Perfect Match

•   We believe that the best and brightest people come to us from word of
    mouth. We personally interview, conduct background checks and verify
    references to the best of our ability on all Chicago Super Sitters that are
    sent to your family, ensuring that you get the best possible Sitters
    available with the least amount of hassle.

•   Finding the perfect match for your family is always our number one
    priority. Help us do this by being upfront about any issues, situations or
    special needs in your family or household. This information will help us
    provide the best possible experience for your family and the Sitters we
    introduce to you.

•   We understand that anyone who comes into your home acts as a
    potential role-model for your children. As such, CSS, Ltd. takes pride in
    the clean, neat and professional appearance of the Sitters we match you
    with. We ask all Sitters to dress in an appropriate manner consistent with
    their childcare responsibilities. We ask Sitters to avoid extremes in dress
    and appearance, while not compromising their individuality and
    personality.

    CSS, Ltd. – Parent Handbook                                             3

•   We strongly discourage Sitters from smoking as a matter of concern for
    the health of the Sitter, children and all involved. Since this can be a key
    part of being an appropriate role model to children, we ask all Sitters NOT
    to smoke while in your home.

•   Telephone and Electronic Communications (e-mail and instant messaging)
    are valuable tools for communicating, however; the personal use of these
    communications should not interfere with the Sitter’s responsibilities.

•   We want the household to run as smoothly in the hands of a Chicago
    Super Sitter as it does in your own. To assist us with meeting this goal,
    we recommend you fill out a copy of the Family Information Form, which
    you may print or download on the Website. We ask you to please go over
    this form with your Sitter when they arrive in your home. Making sure all
    of your expectations, rules, and specifications are clear and understood
    before you leave a Sitter with your family, is crucial to helping us achieve
    our goal of placing you with the best Chicago Super Sitter available.

•   An Emergency Medical Release is also available for you to print or
    download on the Website. We strongly recommend that you print this
    form and leave it for your Sitter. We hate the thought of emergencies,
    but they do happen and we want your Sitter to be prepared.

•   If there is an illness is your family, please try your best to contact CSS,
    Ltd. directly at (773) 512-9924 so we can let your Sitter know.

•   CSS, Ltd. is aware that emergencies, illnesses, or pressing personal
    business may arise. If any Sitter is unable to show up for an appointment
    you scheduled, we will do our best to find a replacement. While at this
    time we can offer no guarantee in such situations, compensation will be
    made to the Parent requesting service, on a case-by-case basis.

•   In this respect we also understand that, occasionally, you may run over
    or be late too. If you know you are going to be late coming home at the
    end of a placement, please call your Sitter directly and let them know.
    Please be aware that communicating your expectations in these situations
    to the Sitter directly is strongly recommended. We cannot require a
    Sitter to stay longer than you originally requested. If a Sitter agrees to
    stay, you should compensate them appropriately.

    CSS, Ltd. – Parent Handbook                                              4

•   In addition to using common sense, Sitters also use their best judgment
    while in your home. We do our best to introduce you to a Sitter who we
    think will be a successful match for you and your family, however;
    ultimately it is your decision. You are the only one that knows what is
    best for you and your family. If there is anything that is of concern to
    you, please do not hesitate to bring it to our attention.

Payment Policies

Member Fees Paid to Chicago Super Sitters, Ltd.

Becoming a Member of CSS is FREE! You decide the Services that work best
for you.

One-Time Service rates apply to each request for Services. If you provide
CSS with a request for Services seven or more days in advance, the Service
fee is $20. If you provide CSS with a request for Services with at least
forty-eight hours notice, but less than seven days notice, the Service fee is
$35. If you request Services with less than twenty-four hours notice, the
Service fee is $45. Notice time will be calculated based upon the date and
time payment is received by CSS via the Website.

Purchasing a Super Sitter Card is the best money-saving option. For
$150.00, Members receive ten credits for Services. Credits are based on how
much notice is provided to CSS for a request for Services. Three or more
days advance notice for Services is equivalent to one credit. Providing less
than three days notice is equivalent to two credits. Notice time will be
calculated based upon the date and time you submit a request for Services
via the CSS Website. The Super Sitter Card does not expire.

Recurring Placement Services are another Service CSS provides. Parents
looking for Services one to five days per week, for a minimum of three hours
each day, may request this Service. CSS charges an initial, one-time
placement fee of $50 for each Parent/Family requesting a recurring
placement. The initial placement fee will be charged each time a new Sitter
search is initiated. Parents may increase the number of days per week
without incurring an additional placement fee. Recurring placement Services
may be booked for one or more months at a time. Monthly rates apply for
this Service, depending on the number of days per week you request this
Service. Parents requesting Recurring Services one day per week will be
charged $5 per month; two days per week will be charged $10 per month;
three days per week will be charged $15 per month; four days per week will
be charged $20 per month; and five days per week will be charged $25 per
month.

    CSS, Ltd. – Parent Handbook                                          5

Payments Made Directly to Each Sitter

Based on the size of your family, needs, ages of your children, and other
special requests or requirements that you may have, Sitters request the
hourly rates listed below. The rate will help assure that there is no confusion
for you or your Sitter when it comes to payment. All hourly rates are paid
directly to the Sitter at the completion of the match period.

Amounts you will pay each Sitter directly:

       1 child – $13
       2 children - $14
       3 children – $15
       4 children - $16
       5 children - $17
       6+ children - $18

   •   For each infant (less than 12 months) add $1/hour
   •   For any extra household duties (FAMILY meal prep, FAMILY laundry,
       other non-child related tasks) add $1/hour
   •   For any special Sitter requirements (languages spoken, special skills)
       add $1/hour
   •   For any special needs children requiring extra care, added rate will be
       determined on case by case basis depending on what extra work is
       required.

All rates are per hour and subject to change. Changes, if any, will be
immediately updated on the CSS Website.

With your approval and consent, Sitters may receive the information you
submit to CSS, which will determine the hourly rate your Sitter receives. We
suggest you confirm the hourly rate and expectations with you Sitter before
each match period.

As previously stated, you will pay the Sitter directly at the conclusion of their
stay in your home. The financial exchange between Sitter and Parent will not
pass through CSS, Ltd.

Please note: You must comply, at your own expense, with all applicable
federal, state, and local laws, regulations and codes required to be fulfilled.

   CSS, Ltd. – Parent Handbook                                              6

Complimentary Services

We are happy to provide interview guidance for those wanting to further the
interview process on their own or for Parents hiring help for the first time
who need some assistance. These services will not be booked through the
site. Please e-mail us at requests@chicagosupersitters.com to tell us about
your needs.

Confidential and Proprietary Information

At CSS, Ltd. we know that not only do you trust us to find you the best
Sitters possible, but you also trust us with your family information. Please
know that all information given to CSS, Ltd. will be kept in the strictest of
confidence and privacy. Each Chicago Super Sitter knows they are being
provided with personal information about your family and as such, you may
ask a Sitter to sign a confidentiality agreement, promising to keep your
private info, private.

 Thank you for choosing to use Chicago Super Sitters! We
 are proud to offer this service to you and your family. As
 mentioned, we encourage feedback, positive, negative or
  constructive so please, please, please, never hesitate to
                         contact us.

   CSS, Ltd. – Parent Handbook                                            7