Bupa UK Insurance Premium Rebate - March 2021 - Confidential - Health Matters
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Bupa UK Insurance Premium Rebate Confidential March 2021
Welcome
Our pledge to our customers
In the early stages of the Coronavirus pandemic independent Although the full impact of the pandemic is still to play out,
hospital services were disrupted as they were required to we’re delivering on the pledge we made last year.
support the NHS.
We’ll be sending customers a rebate payment at some point
Thankfully, many of the treatments that our customers needed between April and the end of July 2021.
continued, such as those for time-critical cancer and heart care.
Other treatments were delayed, and although many of these COVID response awards
went ahead later, we expected an overall reduction in claims.
In response to this, we pledged that we would pass back to our
UK health insurance customers any exceptional financial benefit
ultimately arising from COVID-19.
We also invested in providing our customers with health
services from home, support to access care and help for those
experiencing financial hardship.
As Bupa is an organisation with no shareholders, our customers
come first.Supporting our customer during the pandemic
Bupa response to COVID-19
Digital GP for all Enhanced Bupa
customers rewards
New New New New Enhanced
COVID-19 cash Bupa From Remote skin Mental Health at Bupa From
benefit Home pathway Work 2020 report Home 2.0
New New
New Live event series Health Insights
Chronic condition New
benefit cover New New New Bupa Balance New
(Corporate customers only) COVID-19 hub Newsletters Remote cardiac (Corporate customers only) Be.Me launch
pathway
Jan February March April May June July August September October November December
2020 2020 March
2020
April
2020 May
2020 June
2020 July
2020 August
2020 2020 2020 2020 2020
Supporting the NHS Over 90% Independent hospital New
Some independent hospital Bupa recognised consultants services expand 1 month lockdown until
services were disrupted as they we spoke to now able to offer NHS no longer needs support the 2nd of December
were required to support the NHS consultations by phone or video call from independent hospitals
Continuity New tiers and lockdown
Our customer support teams New government guidance with the introduction of
continued to offer our customers the 3 tiers for England. Scotland applies 5 tier approach
high level of support they expect as and Wales goes into a national lockdown
we transitioned to work from homeSupporting your discussion
Community rated customers
Eligibility: UK health insurance customers who paid a premium Payment dates: April to the end of July 2021.
between 23 March and 30 September 2020 are eligible for the
rebate. This includes active and lapsed customers. Payment method: Payments will be made to the individual
or organisation that pays Bupa for the policy.
Rebate calculation: Our rebate takes into account an estimate of
delayed claims, where customers have postponed their treatment, Customers who pay us by direct debit will receive an automatic
and the additional costs of responding to the pandemic. refund to the account they use to pay their premiums.
The rebate amount we’ll send customers will be relative to the Customers who pay us by any other method will receive
premium they paid when treatment was most disrupted due to a cheque.
independent hospitals and medical staff supporting the NHS.
Either way, customers don’t need to contact us or do anything.
Rebate amount: We expect the payment to be equivalent
to around one month’s premium for the vast majority of Independent review: We commissioned an independent third
customers who held a policy with us between 23 March and party to assure that the way we share out the rebate is fair and
30 September 2020. This amount may differ depending on reasonable across all our UK health insurance customers.
the period for which premiums were paid and the final
outcome of our calculations. We’ll also carry out a final review in due course to ensure we’ve
met our pledge.Supporting your discussion
Experience rated clients
Eligibility: UK health insurance fully insured clients who paid Payment dates: Throughout May and June
a premium between 23 March and 30 September 2020 are
eligible for the rebate. These Corporate groups need to be Payment method: Payments will be made to the organisation
on cover at the time the rebate is paid to receive the rebate. that pays Bupa for the policy.
Risk and Profit share arrangements are out of scope as these Groups will be contacted about their payment which will
will be covered by their existing contracts. be applied as a credit to future premium in the first instance.
Alternative payment options will be available on request.
Rebate calculation: Our rebate takes into account an estimate
of delayed claims, where scheme members have postponed Either way, customers don’t need to contact us or do anything.
their treatment, and the additional costs of responding to the
pandemic. Independent review: We commissioned an independent third
party to assure that the way we share out the rebate is fair and
The rebate amount we’ll send clients will be relative to the reasonable across all our UK health insurance customers.
premium they paid when treatment was most disrupted due to
independent hospitals and medical staff supporting the NHS. We’ll also carry out a final review in due course to ensure we’ve
met our pledge.
Rebate amount: We expect the payment to be equivalent
to around one month’s premium for the vast majority of
clients who held a policy with us between 23 March and 30
September 2020. This amount may differ depending on the
period for which premiums were paid and the final outcome
of our calculations.Questions and Answers
Why are you sending our clients a rebate? How did you calculate our clients’ rebate?
In the early stage of the Coronavirus pandemic, some independent Overall during 2020, access to some medical treatments and
hospital services were disrupted as they were required to support services was limited for some customers for a short time due to
the NHS. Thankfully, many of the treatments that our customers the impact of COVID-19. In order to make the payment as soon as
needed continued, such as those for time-critical cancer and heart possible, our rebate takes into account an estimate of delayed claims,
care. Other treatments were delayed, and although many of these where customers have postponed their treatment, and the costs of
went ahead later, we expected an overall reduction in claims. In responding to the pandemic. Rebate payments will be relative to the
response to this, we pledged that we would pass back to our premiums our customers paid when treatment was most disrupted
UK health insurance customers any exceptional financial benefit due to independent hospitals and medical staff supporting the NHS.
ultimately arising from COVID-19. We’re passing this back to our
customers as a premium rebate. We commissioned an independent third party to assure that the way
we share out the rebate is fair and reasonable across all our UK health
What does exceptional financial benefit ultimately arising as insurance customers. We’ll also carry out a final review in due course
a result of COVID-19 actually mean? to ensure we’ve met our pledge.
It’s the value of claims reductions resulting from COVID-19 after Who is eligible for the rebate?
we’ve allowed for the likely impact of delayed claims and the
additional costs of the pandemic. We’re passing this amount UK health insurance customers who paid a premium between
back to our customers as a premium rebate payment. 23 March and 30 September 2020 are eligible for the rebate.
The payment will be made to the individual or organisation
that pays Bupa for the policyQuestions and Answers
How much will our clients receive? When will our clients get their payment?
At this stage, as an approximate guide, we expect the payment to As we have so many customers, calculating and delivering on the
be equivalent to around one month’s premium for customers who rebate payments is complex. We’re working as fast as we can and will
held a policy with us through the qualifying period last year. This send customers their payments at some point between April and the
amount may differ depending on the period for which premiums end of July. We’ll write to your clients with more information about
were paid during the qualifying period and the final outcome of their exact rebate payment nearer the time. The payment will be
our calculations. The payment will be made to the individual or made to the individual or organisation that pays Bupa for the policy.
organisation that pays Bupa for the policy.
Why is the qualifying period from 23 March to 30 September 2020?
We commissioned an independent third party to assure that the
way we share out the rebate is fair and reasonable across all our The qualifying period covers the early stage of the COVID-19
UK health insurance customers. pandemic when independent hospital services were most disrupted
as they supported the NHS. Thankfully, many of the treatments that
How are you making sure you’re being fair to everyone? our customers needed continued, such as those for time-critical
cancer and heart care. Other treatments were delayed, and many
We commissioned an independent third party to assure that the of these went ahead later and were paid for by Bupa. The rebate
way we share out the rebate is fair and reasonable across all our period takes into account these delayed claims.
UK health insurance customers.Questions and Answers
What else have you done to help my clients during the pandemic? Will there be another rebate?
In the early stage of the Coronavirus pandemic, we invested in At this stage, it’s too early to say, so we’re rebating as much as
providing our customers with health services from home, support we can to our customers as early as possible. We’ll carry out a
to access care and help for those experiencing financial hardship. final review in due course to ensure we’ve met our pledge.
We swiftly expanded our range of Bupa From Home healthcare Will the rebate impact my clients’ premiums in future?
services which include:
No, the rebate will not impact your clients’ future premiums.
• Access to Digital GP which offers care through mobile devices,
24/7 for all customers How do my clients’ employees access care at the moment?
• Anytime HealthLine which offers access to nurse advice 24/7
• Video and telephone access to our recognised therapists and Your clients’ employees shouldn’t delay contacting us via their
consultants usual Bupa helpline or online here if they’ve got a health concern.
• Fast-track diagnosis at home for skin and heart issues We’re continuing to authorise care with consultants and therapists
• Extending chemotherapy at home for cancer patients and to see new patients either face-to-face, or by phone or video call.
• Mental health support, including help for carers through
Bupa’s Family Mental Health Helpline.
Your clients’ employees can find out more information on our
Coronavirus Information Hub at bupa.co.uk/coronavirusFor more information please visit bupa.co.uk/rebate or bupa.co.uk/coronavirus or speak to your account manager. Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ Digital GP is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Be.Me is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ
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