CORPORATE PROFILE Manulife Life Insurance Company
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CORPORATE PROFILE Manulife Life Insurance Company
About Manulife Japan Manulife Japan has consistently focused on providing innovative products and quality services under the banner of “Customer Centricity,” focusing on the needs of customers. Our Mission Decisions made easier. Lives made better. Corporate Profile Since entering the Japanese market in March 1999, Manulife Japan has played an important role as a key office in Asia of the Manulife group. Company Name Manulife Life Insurance Company Head Office Nishi-Shinjuku, Shinjuku-ku, Tokyo Year Established 1999 President & CEO Benoit Meslet Capital 56.4 billion yen* Number of Employees 3,362* *As of the end of March 2021
Distribution Channels Results
Manulife Japan provides innovative Manulife Japan has earned the trust of its
solutions and detailed services through customers by responding to diverse needs,
three distribution channels to meet and has consistently maintained a high
customers' needs. degree of financial soundness.
Solvency Margin Ratio
PlanRight
Advisors 825.9 % *1
(front-line agents)
Insurer Financial Strength Rating by Standard & Poor's*2
A+
Number of
front-line field offices
68 Number of in-force policies
Financial 1,592 thousand *1
Institutions
Amount of in-force policies
Number of partnered
financial institutions 12,850.7 billion yen *1
79 Total Assets
Partnered 2,139.7 billion yen *1
Agencies
Premium Income and Other
Number of
partnered agencies
873.9 billion yen *3
Approx. 1,950 * 1 As of the end of March 2021
*2 This rating is as of the end of June 2021, and is subject to change in the
future. This rating is based on the views of a rating firm that does not
guarantee the payment of insurance money.
As of the end of March 2021 *3 Results based on FY2020
Manulife Worldwide
We operate primarily as John Hancock in the United States,
and as Manulife elsewhere.
We provide products and services to more than 30 million customers
worldwide, including those in Asia.
[Canada]
[Asia]
Japan, China, Hong Kong,
Macao, Singapore,
Philippines, Indonesia,
Vietnam, Malaysia, [United States]
Cambodia, Myanmar
Market capitalization ratio of
the principal international insurance companies
11,673
7,193 7,126
5,946
4,616
4,407
3,984 3,892
3,672
(in billion yen)
2,280
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・Not all insurers are included in the above chart.
・The above figures show market capitalization as of March 31, 2021 (converted into Japanese yen) on the respective stock
exchanges (indicated in parentheses) as follows: Manulife, Metlife, AIG, Prudential US and Aflac (New York Stock Exchange);
Allianz (Frankfurt Stock Exchange); AXA (Euronext Paris); Zurich (Swiss Stock Exchange); Tokio Marine HD and Dai-ichi Life HD
(Tokyo Stock Exchange).
・Source: Manulife Japan based on Bloomberg data.
About Manulife
Manulife Financial Corporation is a Canada-based leading
international financial services group established in 1887.
Corporate Profile of Manulife Financial Corporation
Manulife Financial Corporation provides a variety of products and services tailored to each
market in order to respond to the changing needs of our customers.
Company Name Manulife Financial Corporation
Head Office Toronto, Ontario, Canada
Year Established 1887
President & CEO Roy Gori
Assets Under Management C$1.3 trillion (105.07 trillion yen)*
Number of Employees Approx. 37,000 worldwide
As of the end of December 2020
* 1C$ = 80.83 yen (as of the end of December 2020) Canada Headquarters
130+
years
120+
years
Manulife, founded The company’s Manulife has operated
in 1887, celebrated first president was in Asia for over 120 years,
its 130th anniversary Canada’s first having entered the Asian
in 2017. prime minister, market in 1897.
Sir John A. Macdonald.
History
● Starts life insurance business as Manulife Century Insurance Company with the transfer of
1999 goodwill from Daihyaku Mutual Life Insurance Company.
2000 ● Introduces a unique consulting system called "PlanRight".
● Completes the collective transfer of the policies and related assets of Daihyaku Mutual
2001 Life Insurance Company to Manulife.
● Changes name to Manulife Life Insurance Company.
Press Conference in 1999
● Manulife becomes the first Japanese insurance company to adopt the "Company Adopting
2003 Commitees System". (Now also known as “Company with Nomination Committee)
● Establishes Manulife Asset Management (Japan) Limited (formerly MFC Global Investment
2004 Management Japan Co., Ltd.) as a subsidiary.
2007 ● Establishes Manulife Investments Japan Limited as a subsidiary.
● Donates the first and the second "Manulife Waku Waku Rooms," which are special playrooms
2008 designed to improve the quality of life of children undergoing hospital treatment.
2010 ● Becomes the 2010 sponsor of the Pacific Baseball League.
Manulife Waku Waku Rooms at Osaka
General Medical Center
● Introduces Japan's first non-smoker rate for medical coverage as "ManuFlex" and "ManuMed".
(Excluding cancer-related special contracts. As of January 1, 2015; research conducted by
Manulife Japan.)
● Becomes the main sponsor of the final tournament of the National High School Financial Quiz.
2015 "Economics Koshien" Tournament
● Moves headquarters to Nishi-Shinjuku, Shinjuku-ku, Tokyo.
● Manulife becomes the first in the industry to disclose the range of acceptable health conditions applicable
to medical insurance policies on its website (as of October, 2015; research conducted by Manulife Japan).
● Launches "Manulife Life Insurance Company My Page," a special website for our policy holders.
2016 ● Manulife Japan’s subsidiaries, Manulife Asset Management (Japan) Limited and Manulife
Investments Japan Limited, are merged, with MAMJ as the surviving company.
● Launches “Life Partner, Foreign-Currency Denominated Whole Life Insurance (Kodawari Gaika The winning high school of the 14th
2017 Shushin)," and "Power Currency (Long-term Care)".
tournament in 2020
● Signs a sponsorship agreement with professional runner Suguru Osako.
● 20th Anniversary
2019 ● Manulife Japan’s subsidiary, Manulife Financial Advisors Company, starts life and non-life insurance
distribution business and financial instruments intermediary services.
● Manulife Japan’s subsidiary, Manulife Asset Management (Japan) Limited, changes name to
Manulife Investment Management (Japan) Limited.
● Receives the UCDA Award, the highest award at the UCDA Awards 2020 held by the Universal
2020 Communication Design Association of Japan. Manulife Japan has won the UCDA Award for sixth
consecutive year.
● Recognized as a "Tokyo Metropolitan Government Sports Promotion Company" and "Sports Agency's
Sports Yell Company" for fourth consecutive year.
● Receives the highest rating of three stars for call center response quality in the life insurance
2021 industry in the HDI Rating Benchmark for fifth consecutive year. Also receives a 3-star rating for
after-sales service to customers through insurance agents for third consecutive year.
Call Center Customer Center for Variable Annuity and other investment type products
0120-063-730 (toll free) 0120-925-008 (toll free)
9 am to 5 pm (weekdays excluding Dec. 31 to Jan. 3) 9 am to 5 pm (on weekdays excluding Dec. 31 to Jan. 3)
30F Tokyo Opera City, 3-20-2, Nishi-Shinjuku, Shinjuku-ku, Tokyo, Japan 163-1430
www.manulife.co.jp
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