Great Canadian Gaming* Operations Update - April 19, 2021 - eSCRIBE ...
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Great Canadian Gaming*
Operations Update
April 19, 2021
*Great Canadian Gaming is the parent company of Elements Casino Brantford
Introductory Context
• Great Canadian operates 26 casinos in Ontario, BC, Nova Scotia and New Brunswick; all
properties were closed on March 16, 2020 to support efforts to contain COVID-19.
• Elements Casino Brantford is one of the company’s 26 properties, and pre-
pandemic, employed 664 Ontarians.
• To support the safe reopening of the company’s casinos, Great Canadian developed
comprehensive and rigorous health and safety protocols that meet or exceed the standards
developed by any retail or hospitality sector.
• Prior to implementation, these protocols were vetted by our regulators, a third-
party medical expert, and underwent an independent risk assessment.
• Since late September 2020, Great Canadian’s casinos in Ontario, Nova Scotia and New
Brunswick have gone through a series of reopenings and closures, subject to health authority
direction in each jurisdiction.
• Ontario casinos were limited to a 50-guest capacity.
• Nova Scotia and New Brunswick casinos operate at a percentage of previous
occupancy.
• B.C. casinos have yet to reopen.
Provincial Economic Impact From COVID-19
The past year had a devastating impact on Great Canadian’s Ontario operations and
people:
• $1.2 billion of revenue contributed to the Province prior to COVID fell to $0.
• 6,215 Ontarians employed in our casinos in above average paying jobs prior to
the pandemic fell to 197 employees.
• $65.5 million in community host payments made by OLG annually for our
municipalities prior to the pandemic fell to negligible levels.
• $87.9 million in goods and services purchased annually from 863 Ontario-based
businesses prior to the pandemic fell to under $34 million.
Gaming Revenue Contribution Community Employment Reduction
(pre-pandemic)
$1,200,000,000 96%
Community Purchases Reduction Community Payments
(pre-pandemic)
61% $65,500,000
Community Economic Impact From COVID-19
Elements Casino Brantford
Days Employment Guest Capacity
Open Reduction Reduction
111 of 383 90% 98%
Elements Casino Brantford As a result, 90% of our The guest capacity cap of 50
opened twice and closed employees have been on has resulted in a 98% decrease
three times between March furlough for almost 13 from pre-pandemic capacity.
15, 2020 and April 02, 2021. months, while 10% returned
for 111 days only.
Annual Host
Local Vendors Municipality Payment
Supported Local Spend By OLG (pre-
(pre-pandemic) (pre-pandemic) pandemic)
33 $1.1 Million $6 Million
Canada-wide Reopening Results
Guest Visits • 434,250 guests have visited Great
Canadian’s 14 Ontario & Maritimes’
434,250 casinos during their various reopenings.
Guest Cases • Zero COVID-19 cases have been linked to
Great Canadian’s 14 Ontario &
Maritimes’ casinos as the original
0 point/source of exposure.
Employee Cases • Less than 1% of all Great Canadian’s
employees who returned to work have
7 contracted COVID-19, and all cases
were contracted outside of Great
Canadian's properties.
*The above data represents the time period of September 28, 2020 – April 04, 2021.
Guest Feedback
• Guest feedback was collected through a voluntary survey (completed by email and QR codes) measuring the
effectiveness and performance of Great Canadian’s reopening health and safety protocols.
• 6,117 surveys were completed by our guests who have visited our locations since reopening and with the new
health and safety measures adopted.
How confident are you with the implemented Please rate your level of confidence in the
How satisfied are you with the health & safety
health & safety measures (e.g., mandatory use of face coverings being worn by our
measures taken since the reopening of our
face coverings, reduced capacity, physical team members and guests at the
properties?
distancing measures, etc.)? property?
Very Satisfied & Satisfied Completely Confident & Very Confident &
Fairly Confident Confident
91.07% Fair
93.87% Somewhat Confident
96.99% Not Confident & I do not
Dissatisfied & Very Slightly Confident & Not At want to wear a face
Dissatisfied All Confident covering
When visiting our property, please select
In comparison to any other businesses you I feel comfortable with the current which measures assisted in maintaining
have visited since the pandemic began, how health and safety measures in place: physical distance from others.
would you rate our property´s health & safety
plan? Note: More than one response possible per completed survey.
Selection % of Surveys
Deactivated slot machines 79.53%
Excellent & Very Good Yes
Transparent plexiglass barriers 77.83%
88.00% Good & Fair
96.09%
No Floor markings and queuing lines 49.73%
Poor Reminders and announcements 45.59%
I did not see any measures in place
0.74%
to physical distance
Employee Feedback
• Employee feedback was collected through an anonymous and voluntary survey on the effectiveness of our
implemented additional health and safety protocols since reopening.
• 518 employee surveys were completed since reopening.
Believe in Great Canadian’s
Employee Likelihood to 96.14% Commitment to Health & 85%
Raise Safety Concerns (Very Likely or Likely) Safety Measures
Top ranked effective protocols, implemented at all Great Canadian locations, from the survey:
83% 82% 79% 78% 77% 71% 70%
Hand Mandatory Disinfectant Physical Enhanced Signage and Transparent Barriers
Hygiene Face Wipes Distancing Cleaning/ Floor Markings (Plexiglass)
Coverings Disinfection
Health & Safety
• Great Canadian has a strong and robust health and safety oversight program managed through our
Compliance, Surveillance, and Security departments. More specifically, all guests must pass through an
“intake process” before entering one of our properties.
Cleaning Checklist Program
Face Covering Guest Removal
Issuance
3,524 78 • Program developed to ensure all
key touch points are consistently
Since reopening, all guests have and continually cleaned.
All guests are mandated to properly
been mandated to wear a face wear their face covering while on
covering. As a result, 3,524 face site. As a result, 78 guests have been
coverings have been issued to guests removed from a Great Canadian
arriving without one. • Regular audits of the checklists are
property for failing, on multiple
completed to ensure accuracy.
occasions, to properly wear a face
covering.
Entry Refusal:
Entry Refusal: Refusal to Wear
COVID-19 Symptoms Face Covering Audits Completed
6 12 Since Reopening
Prior to entry, all guests are screened 12 guests arrived at a Great
for COVID-19 symptoms. As a result, 6
guests have been refused entry to a
Canadian casino without a face
covering, were offered one by an
5,107
Great Canadian property. employee, and were denied entry for
refusing to wear one.
Thank you Email Address: Contact Number: cora.sperry@elementsbrantford.com (519) 757-6548
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