Bournemouth's Performance Review 2019 - Ambition 2020 - Bournemouth Borough ...
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2019 Bournemouth’s Performance Review Ambition 2020
14
2008 2008 2009 2010
Town Centre Vision Bournemouth Boscombe Spa Village Kinson Hub opened
launched Air Festival launched Leisure Scheme library, housing office,
completed children’s centre 2010
BH Live
charitable trust
launched
events
hospitality
active
2014 2013 2012 2011
£1m visitor centre 20 year Customer Arts by the Sea
Hengistbury Head Seafront Strategy contact centre Festival launched
officially opened adopted opened 130,000 visitors in 2018
16,627 LEDs,
1000 lighting columns
1638 lit signs
& bollards
2014 2015 2015 2016
Streetlighting MASH - Multi Agency Tricuro set up Seascape Homes
replacement Safeguarding Hub short and long term care, and Property Ltd launched
opened support to adults, carers as private sector landlord to
and their families house homeless families
£350m
development
completed
£200m in £4m
construction phase savings
2018 2017 2017 2017
Town Centre investment Alternate weeks Bournemouth and Poole Aspire Adoption Agency
bin collections shared corporate services set up with
introduced created Dorset County Council
and Borough of Poole
Vitality Index Trip Advisor
2018 2018 2018 2018
Planning consent for Pier Approach THE greenest Best UK Beach
£150m Winter Gardens Phase 2 regeneration town in UK 5th best in Europe
project completed
South Coast
UK Powerhouse Town of the Year
2019 2018 2018
Bournemouth in Christmas Tree Wonderland Property Development
top 20 for growth developed - funding for 5 years and Inward investment
2 Bournemouth’s Performance Review 2019
1 Introduction
Welcome to Bournemouth Council’s final performance review.
In the past we have provided annual performance The performance and achievements celebrated
updates, but this year as we enter a new era with over the following pages are presented under
the formation of the BCP Council, we wanted the headings of Bournemouth’s ‘Ambition 2020’
to celebrate and reflect on our journey towards priorities:
achieving the Council’s Ambition 2020 priorities.
• Developing the Future of Local Government
Bournemouth has continued to be a top in Bournemouth, Christchurch and Poole
performing, efficient Council, leading the town to
greater economic prosperity and there have been • An Efficient Council, delivering value for money
many successes in a very tough financial climate. services
Since 2007 the reductions in council funding have • An Active Community, supported to take a lead
been significant. We have successfully embedded in their future
a programme of efficiencies, achieving cumulative
savings of £450m against an original target of • An Improving Environment, providing high
£326m by 2020 and achieved a balanced budget quality infrastructure for residents, businesses
outturn for 11 consecutive years. and visitors while protecting and enhancing the
beauty of Bournemouth’s environment
This performance review tells a really positive story
about our achievements. It also reports progress • A Thriving Economy, strengthening our key
against some of the key performance indicators industries and creating new opportunities for
that we have focussed on over recent years and growth and development.
includes some new insight about Bournemouth,
its residents, visitors, businesses and services.
None of the achievements and successes
shared through this review could have been
realised without the dedication and commitment
of our workforce, our councillors and partners
throughout the different sectors across
Bournemouth.
Cllr John Beesley Jane Portman
Leader of the Council Managing Director
Bournemouth’s Performance Review 2019 3
2 Developing the future of Local Government in
Bournemouth, Christchurch and Poole
We said … we would continue to work • The legislation enabling Local Government
closely with central government and our Reorganisation in Dorset has been approved by
local authority neighbours to develop Parliament and the shadow authority created.
In February 2018 the Secretary of State for
proposals for the future provision of local Communities and Local Government approved
government service in south east Dorset. our proposal – Future Dorset – to replace all
nine councils in Dorset with two new unitary
We would meet the challenge of reduced authorities.
government funding in Dorset, stimulate
economic growth and secure a prosperous • The new council will be in place by 1 April
future for the residents and businesses of 2019. The Shadow Authority, Bournemouth,
Christchurch and Poole (BCP) Council is
south east Dorset.
established as well as a Shadow Executive
Committee. The first meeting took place in June
2018 and at the meeting on 21 February the
first BCP Budget was approved.
• Graham Farrant has been appointed as the
BCP Council gives us the clear opportunity new Chief Executive of BCP, the Tier 2 Director
to showcase our area on the national and posts have been filled and the Tier 3 recruitment
international stage, attracting investment from process initiated. A BCP Programme Team is in
both outside industry and Government. place and a BCP shadow authority website and
We are now one of the largest city regions staff intranet have been launched.
on the South Coast.
Cllr Philip Broadhead
4 Bournemouth’s Performance Review 2019
3 An Efficient council –
Delivering value for money services
We said … we would develop our workforce
• Within Housing and Communities we employ
around 40 trade apprentices at any one time
and 60% of our current workforce were once
our apprentices. This is workforce development
in action, supporting local people and the
local economy. Development of more varied
apprentices across other services has grown
in recent years and we currently employ an
additional 22 apprentices across areas including
Business Administration, Human Resources,
We said … we would become a 24/7 council Leadership & Management, Environment,
Finance, Horticulture, Customer Service and
• The new Council Customer Contact Centre was Social Care.
launched during 2012/13 alongside a refreshed
customer service charter. • Staff sickness absence has reduced from
10.53 days per annum per full time equivalent
• We have increased the range of online employee in March 2007 to 9.1 days in January
services available to residents, resulting in a 2019. To help manage staff sickness across the
noticeable channel shift and reduction in the Authority we have delivered mandatory Mental
number of telephone enquiries. These include Health training to 350 Managers/Supervisors
report-it type enquiries, a range of online across all services. This has also been
payment options and online applications aimed supported by free public health workshops for
at different customer groups. Since its launch all employees on topics including:
in April 2015 the system has captured over The Five Ways to Wellbeing; Managing Stress
480,000 transactions and as at end of March and Starting the Conversation; Supporting &
2018 the online take-up had risen from 73% to Motivating Others. These have been attended
81%. 57% of customers have chosen to use the by 200 employees. Other health and wellbeing
online transactions between 9 a.m. and 5 p.m. initiatives have been promoted including yoga
classes, nordic walking, reduced rates for local
• Customer service satisfaction surveys show leisure centres through BH Live, on site NHS
a steady increase in satisfaction from 97% in health checks, and beneficial deals through
2014/15 to 99% in 2017/18. Simply Health.
• A new adult social care service has been • Employment data dashboards have been
launched to provide emergency care and introduced and are widely used by services to
support to vulnerable people outside of usual inform and manage staff attendance at work.
office hours. The “Out of Hours” service is
operational during weekends, bank holidays
and at night to provide essential care, including
We really value and appreciate our talented
mental health assessments to people in crisis.
and dedicated staff, who contribute so much
to the lives of the residents of Bournemouth.
I am particularly proud of the apprentices
taking their first steps of their working lives
with Bournemouth Council and look forward
to several of them becoming permanent
members of staff.
Cllr Anne Filer
Bournemouth’s Performance Review 2019 5
• Developing our new and aspiring managers has We said … we would manage sound
been a priority with over 330 of our managers finances
attending modules within our Leadership and
Management Development Programme since • We have continued to work within budget over
its re-launch in 2016. the course of the Corporate Plan and achieved
a balanced or better budget for 11 consecutive
• We have also developed our wider workforce years, and forecast this will be 12.
through other learning and development
opportunities. This has included personal • Cumulative savings of £450m have been made
development training such as, Resilience & as at the end of 2017/18 since 2007/08. This is
Wellbeing (over 400 employees have attended) against an original target of £326m by 2020.
and group coaching with specific focus for
men, women and mixed gender groups (over • As part of the council’s financial strategy and
270 employees have attended). The internal in partnership with Bournemouth Development
Mentoring programme has been successful Company llp and others, £78.7m of town centre
in aligning mentees to mentors with a specific Investment was generated in 2017/18 making
focus on career and personal development. a total of £357.2m of investment since the
Additional personal development opportunities 2013/14 baseline.
are offered through our internal e-learning
system and over 7,800 modules have been • In December 2018 Bournemouth Council
completed since 2008. was rated as the third most improved local
authority in a national league table. The “Which
Council is Best” study by consultancy firm
We said … we would achieve “Excellent” iMPOWER showed that Bournemouth Council
in the Equality Framework for Local has improved its performance and productivity
Government across a range of services at a faster rate than
most councils across the country. The report
• We achieved “Excellent” accreditation from the showed which councils are spending their
Local Government Association in 2016. money most effectively and getting the best
outcomes for their residents. It analysed 150
• We have good knowledge and understanding local authorities on their productivity per pound
of the diversity of our communities and use it to spent across a range of services.
improve services.
• Senior leaders are committed to equality and In local government we are operating in a
we have a strong stance on anti-discriminatory very challenging financial environment, with
practice in service delivery. significant and ongoing reductions in funding
coupled with unprecedented levels of demand
• We have an inclusive working environment and for statutory services. The excellent work that
our staff have a good work life balance. takes place throughout the financial year in
Bournemouth to deliver planned savings and
• We use the Equality Act 2010 as a driver for efficiencies whilst continuing to deliver high
improvement to promote inclusive growth. quality services to our residents and visitors
means we anticipate the budget outcome
for Bournemouth in 2018/19 to be
I am absolutely determined that we drive out in balance or better for the 12th
inequality and intolerance both within the successive year.
Council and in our communities. We have a Cllr John Beesley
very multi-cultural and multi-faith community
in Bournemouth which should be celebrated
and encouraged.
Cllr Jane Kelly
6 Bournemouth’s Performance Review 2019
and three leisure centres. We work together
to develop these assets and the services they
offer. None of Bournemouth Council’s assets
have been subject to a formal ‘community
transfer’ request, which is a testament to the
flexible approach the council adopts with
partners and groups to sharing its building
assets.
• An Office Accommodation Strategy is in place
which aims to relinquish expensive rented
office space, taking advantage of break options
or leases coming to an end. Overall office
We said … we would make the best use of
accommodation floor space reduced by 400m2
our assets following the surrender of Parkway House
and Dorset House and the Tourist Information
• The council currently owns 1,154 land and
Centre. Recent reductions in staff has left office
building general fund assets, including 444
accommodation less well occupied although
built assets that support the delivery of council
joint services with Poole has led to staff working
services. This includes offices, libraries, youth
from both the Town Hall in Bournemouth and
and community centres. We also manage 5,100
Poole Civic Centre.
council homes as well as a further 529 council
leaseholder homes. • The Kinson Hub was opened in 2010 and is
home to a comprehensive library, housing office
• Rental income on the council’s existing estate
and children’s centre providing the community
has increased on average 5% a year from
with a one stop shop for local services.
2013/14 to 2016/17 and additional income has
been earnt on new assets. • A new £2m state-of-the-art mortuary, Holly Tree
Lodge, was opened in 2010 at East Cemetery.
• Following on from the success of the Madeira
The new facilities provide specialised services
Road, Leyton Mount and Berry Court
to meet the needs of bereaved families, medical
developments, Bournemouth Development
staff and clinicians.
Company llp started construction of a 48 unit
private rented sector scheme at St Stephens
Road Car Park which will be held as a valuable With one of the fastest growing economies and
council asset. Planning consent has also been populations in the UK, we’ve had to adapt quickly.
given on the £150m Winter Gardens mixed use Using innovative, trendsetting structures like the
scheme which will be one of the south coast’s Bournemouth Development Company – which is
largest development projects. now being replicated across the Country –
we’ve been able to secure new housing,
• We updated our 2017-20 Corporate Asset regeneration and economic opportunities
Management Plan (CS CAMP) which sets out for our whole area.
a programme of 76 asset related activities over Cllr Philip Broadhead
the next three years. Already 24% of activities
have been achieved with 41% on track.
• Despite reduced maintenance budgets, 92% of
the council’s operational buildings scored either
‘good’ or ‘satisfactory’ for meeting service needs
through recent Suitability Surveys.
• The council shares a range of assets with
partners through leases and management
agreements for community centres, sports clubs
and bowls clubs. Leases have been granted
to BH Live, a charitable trust, for the Pavilion
Theatre, Bournemouth International Centre
Bournemouth’s Performance Review 2019 7
We said … we would work in Partnership
• By 2017/18 we established shared corporate
services between Bournemouth and Poole
achieving savings of £4m across both Councils.
There have also been joint working initiatives
that have taken place ahead of BCP in
Libraries, Tourism, Adult Social Care and Adult
Learning.
• In December 2010 we launched BH Live –
a new leisure and cultural trust. By transferring
the management and operation of our
conference and leisure facilities to BH Live,
we have managed to generate considerable • We have implemented a borough wide
revenue savings. In its first year of operation, targeted enforcement project, expanding the
the Trust saw nearly 47,000 more visits to success of Operation Galaxy. The project is
leisure facilities and increased ticket sales of currently focusing on Boscombe, Eastcliff and
over 11,000. In 2017/18 they welcomed over Springbourne areas and the team are co-
3,000,000 visitors to their venues, hosted located with the neighbourhood policing team,
440 cultural shows, sold over 500,000 tickets working in close operational and strategic
to a diverse range of cultural, sporting and partnership.
entertainment events and 100,000 delegates
attended conferences and exhibitions. The • We have expanded our Community Safety
partnership supported over 4,500 local jobs Accreditation Scheme which we run alongside
indirectly and generated £44m of direct Dorset Police throughout the town centre.
economic benefit for the local community.
• The Pan-Dorset Youth Offending Service has
• In partnership with Dance South-West we been successfully established and recognised
opened Pavilion Dance in 2010. A centre of as providing high quality services through the
excellence for dance locally, regionally and Ofsted inspection process.
nationally.
• Through various strategic leadership groups,
• We work in partnership with Bournemouth Bournemouth Council has played a strong role
Development Company llp which is a public- in helping to shape the Dorset Integrated Care
private partnership between Bournemouth System during the past year. This has included
Council and Morgan Sindall Investments Ltd, partnership work to deliver the Dorset Care
established to deliver much of the Town Centre Record, and helping shape the development of
Vision through the development of Council- new care models and community hubs through
owned land. The limited liability partnership is the East System Leadership Team. Much of the
owned jointly (50/50) by the council and Morgan joint work has been alongside NHS providers to
Sindall Investments Ltd and develops a number deliver on the ground integration in community
of sites around the town centre for a variety of teams, to reduce delayed discharges, delay
uses, in line with the council’s planning policy. admissions to hospital, and improve the quality
of social care.
• Shared Lives is a form of care which offers both
support and accommodation to individuals with • Housing and Communities Service assisted
care needs at an approved Shared Lives Carers voluntary groups to bring in at least £439k for
home. The services operated by Bournemouth their work in the community.
Council and Borough of Poole have combined
to make the best use of existing resources • The BH Coastal Lottery was launched at the
across the two organisations whilst enabling end of January 2019 enabling Bournemouth
individuals to live a full life in the community charities and voluntary organisations to get
without having to live alone. involved and encourage people to support local
good causes.
8 Bournemouth’s Performance Review 2019
4 An Active Community
We said … we would help children and • Additional secondary school places have been
young people to achieve their potential created to accommodate increasing pupil
numbers including the development of a new
• An increased percentage of children and young Free School for Bournemouth in the Lansdowne
people are achieving outcomes at least in line area. Work with the two Bournemouth Grammar
with the national average at the end of each schools has led to government grant funding
Key Stage Assessment process, with some being allocated to support their expansion
significant increases and outcomes in excess plans. Investment in the local school estate
of this, particularly at the end of Early Years now exceeds £100m and has benefited schools
Foundation Stage. Ofsted have congratulated across the Town.
Bournemouth on the KS4 Progress 8 figures
and recognise the real improvement in 2017/18. • Work continues to reduce the number of
16-17 year olds Not in Education, Employment
• The number of disadvantaged pupils achieving or Training (NEETS) and the number of
the ‘expected standard’ or better at the end ‘Not Knowns’. The latest data for November
of KS2 in Reading, Writing and Mathematics 2018 shows that at 5.8%, performance is better
has improved from 40% in 2015/16 to 55% in than the statistical neighbour comparative figure
2017/18. Bournemouth is 7.6% higher than of 6.9%.
statistical neighbours and the best in the South
West region. The largest subject gap is in the • The Early Help Strategy is positively impacting
reading test. on outcomes for families with evidence that
intervention prevents further escalation.
• The SEN team completed all statutory An example of this is where there has been a
assessments within the statutory 20 week break-down in the relationship between a young
timescale and Bournemouth is one of a few person and the rest of the family. We have
local authorities to achieve this. worked with them to address the problems and
avoid re-escalation to Children’s Social Care.
• The percentage of pupils attending schools
rated as good or outstanding by Ofsted has • The percentage of contacts accepted by
improved from 74% in 2012/13 to 91.9% in Early Help has increased in every quarter and
January 2019. The national average is 86.6% has doubled since the contact outcome was
ranking Bournemouth 39th nationally and introduced, preventing the involvement of
the 2nd highest performing local authority in Children’s Social Care.
the South West region where the average is
83.5%. The proportion of pupils in good or • The numbers of children subject to a child
better secondary schools is particularly good at protection plan have reduced from 52.9 in
93.8%, compared to a national figure of 83%. 2014/15 to 33.9 per 10,000 at the end of
September 2018, comparing very favourably at
national and other local levels.
Children and young people in Bournemouth
achieve well at all stages through their
education but we are always aware that
there is more to do. We are committed to
giving our young people the best start in life,
including those who are disadvantaged
or who have additional needs
and disabilities.
Cllr Nicola Greene
Bournemouth’s Performance Review 2019 9
• The number of looked after children per • In 2008 looked after young people in
10,000 children is currently 70.8. Less than Bournemouth were getting a taste of adult life
our statistical neighbours at 72.1 but above the by living in a “training flat” before they leave
national level of 62.0. care. The furnished one-bedroom flat was
being leased by Bournemouth Council to let
• 10.7% of looked after children had 3 or more young people who feel ready to leave foster or
placements in the last 12 months which is in residential care have a trial run at living on their
line with the national figure and better than own. We now offer a whole range of supported
statistical neighbours where it is 13.4%. accommodation and we have provided training
for 34 supported lodging carers who offer a
• Aspire Adoption Services was launched home to care leavers up to the age of 21.
in 2017. This is a Bournemouth Council,
Dorset County Council and Borough of Poole
partnership which provides outstanding services We said … we would help improve older
for children and adults with links to adoption or people’s quality of life
special guardianship. All three Local Authorities
and Families for Children have been working • The Better Together programme, a joint venture
together for many years and their strength in with our partners in Dorset aimed to transform
partnership enhances the quality of the services services to ensure people receive better care
offered as a Regional Adoption Agency. and support closer to home. Key projects
include early intervention and prevention,
helping people to stay independent for longer
and receive care and support in their homes
or closer to their homes, and delay the need
for long-term care and unnecessary hospital
admissions.
• Substantial progress has been made in
transforming the direct payment provision
in Adult Social Care into a model which is
providing both better customer service and
stronger financial governance. This activity has
included migration of all existing on-line direct
payment accounts to a new payment card and
the recovery of £65k in unused direct payments.
• A new Home Care service called Care &
Support At Home was commissioned, which
• A pan-Dorset Protocol to Reduce the increases capacity and provides greater
Criminalisation of Children in Care has been control of costs. This work was undertaken in
implemented which has been recognised as partnership with the Borough of Poole and has
best practice at national level by the Howard been successfully implemented at a time when
League. pressure on services has been increasing.
• Children’s Services were judged as ‘requiring
improvement’ following an Ofsted inspection in
July 2018. Bournemouth, along with Dorset and
Poole are amongst 43% of Children’s Services
departments currently rated as requiring
improvement. The report praised the quality of
services to children with child protection and
children in need plans, children in care and
children with a disability, fostering services,
private fostering and adoption and services for
separated and unaccompanied children seeking
asylum.
10 Bournemouth’s Performance Review 2019Whilst the demand for Adult Social Care We said … we would improve the health
services for older people continues to increase and wellbeing and reduce health inequalities
substantially year on year we, together with for residents
our partners, have managed to maintain and
improve services. This has been made possible • On 1 April 2013 public health functions
through the tireless efforts of everyone in transferred from the NHS to local authorities
the service, both paid and voluntary, working and Bournemouth, Poole and Dorset secured
effectively together. a pan-Dorset arrangement to provide public
Cllr Blair Crawford health services in the most efficient way.
• The LiveWell Dorset service was successfully
brought in-house under a transition plan.
• The social care quality of life survey score www.livewelldorset.co.uk was launched at the
in 2017/18 of 19.4 has improved since our end of the year and is already supporting more
2015/16 score of 19.1 and was the third best people to improve their lifestyles. The service
outcome over the last eight years. The Personal has supported 4,741 people from Bournemouth
Social Services User Survey is based on over the past 3 years, and expects to double
responses to the questions relating to people’s the number supported going forwards. Many of
perspective on control, personal care, food, the users report the service makes a significant
accommodation, personal safety, social life, change to their health through stopping
occupation and dignity and the score is out of a smoking, drinking less alcohol, being more
total of 24. active or losing weight. The service can also
be used to sign-post people to local community
• In Bournemouth care users continue to manage groups and volunteers to help improve their
their own support, with 100% of care users over health and well-being.
18 using self-directed support compared to
89.4% nationally. • Tricuro Services, set up by Bournemouth
Council, Borough of Poole and Dorset County
• Bournemouth and Poole Safeguarding Adults Council in 2015, provides short and long term
Board received very positive feedback from a high quality care and support to adults, their
Safeguarding Peer Review in September 2016 carers and families. They help 7,000 people
and all highlighted actions were complete by a year across Bournemouth, Dorset and
year end. The number of safeguarding concerns Poole and have taken on new services in
has increased since 2016/17 however, the Bournemouth, including Coastal lodge, a new
number where the outcome was taken further short stay residential care home
and the outcome was either ‘Section 42
Enquiry’ or ‘Other Enquiry’ has decreased from • Sexual health outcomes are improving,
948 in 2016/17 to 677 in 2017/18. especially in younger people. Under 18
conceptions continue to fall in line with national
• Bournemouth has successfully applied the trends, and the detection rate for chlamydia in
Deprivation of Liberty Safeguards (DoLS) which Bournemouth remains above the national target
protect the human rights of people in care of 2,300 positives per 100,000. The service is
homes and hospitals and we are now managing undergoing a shift to a more community-based
the most urgent/priority cases. model, with increased access to testing and
treatment.
• Delays in hospital discharge attributable to
social care in Bournemouth has reduced from a
Our Prevention at Scale Programme,
monthly average of 100 days in 2015 to 24 days
alongside LiveWell Dorset, aims to help
at the end of November 2018.
people live healthier, more active lives,
starting from childhood but also for everyone
• Bournemouth adult social care community
to make small changes to their lifestyle.
teams for older people have restructured
These changes can prove very beneficial
to align with GP practices and regular
in the long run.
attendance by team members at GP locality
multidisciplinary team meetings has supported Cllr Jane Kelly
a preventative approach to avoiding hospital
admissions.
Bournemouth’s Performance Review 2019 11• In the recent Bournemouth Opinion Survey • In Churchill Gardens we have approved and
73% of residents reported good general health published a Conservation Management Plan
and wellbeing compared to 72% in 2015. and in Kings Park rebuilt and improved the
Kings Park Play area.
• The Bournemouth & Poole Joint Health and
Wellbeing Strategy was refreshed in 2016/17 • We have built 11 affordable homes at Gladstone
with a renewed focus on prevention. Public Mews in partnership with Bournemouth 2026
Health Dorset, with the support of system as well as purchasing and refurbishing five
partners worked on developing a Prevention empty police houses. We also developed an
at Scale Programme for wider health and 11 unit shared ownership housing scheme
social care partners to accelerate delivery of at Palmerstone Road and explored various
prevention approaches in settings across potential development sites.
the sector.
• We have bought and refurbished three homes
• Public Health alongside partners such as G.Ps, of multiple occupation (HMOs) and provided 10
employers and NHS health providers have new self-contained flats to encourage families in
focussed on improving detection and treatment to the area.
of cardiovascular disease following the
observation of rising early death rates in males • Operation Galaxy has been proactively
over the past five years. Last year saw the first inspecting the houses of multiple occupation in
downward fall in rates for men compared with Boscombe since 2017, with more than £100K
previous years. invested in improving conditions in 600 units
of accommodation in this area units and there
has been a 4,100% increase in enforcement
We said … we would support activity from the 2015 baseline. 149 warning
Bournemouth’s communities with a focus letters have been issued for untidy sites,
on providing regeneration opportunities in accumulations and litter.
Boscombe and West Howe
Operation Galaxy goes from strength to
• Bournemouth has delivered an area action strength and has helped many people to
based approach to issues in two key areas improve their situation. Private landlords must
of Bournemouth, including the development be held to account for the safety and wellbeing
of a conservation area grant programme, of their tenants, we are also requiring them to
installation of communal bins, improvement of take some responsibility for the behaviour of
housing standards and external appearance of challenging tenants and take steps to protect
properties and joint operations with the Police to their neighbourhoods. A community must
tackle anti social behaviour and crime. be able to feel safe within their locality and
we are working hard to achieve that,
• Anti-social behaviour in Boscombe West has which our residents have
reduced from a reported 1,494 incidents in acknowledged.
2013/14 to 1,145 incidents in 2017/18. Cllr Jane Kelly
Anti-social behaviour in West Howe has also
reduced from a reported 648 incidents in
2013/14 to 472 in 2017/18.
• The 2017 Bournemouth Opinion Survey shows • We have established Outset Bournemouth with
that more residents in Boscombe West felt safe EU and Council funding which assists people
after dark: 32% compared to 22% in 2014, and to set up their own businesses and supports
more residents also felt safe after dark in West business growth. We also opened up the Old
Howe: 39% compared to 37% in 2014. School House which is a working space for
creative and digital enterprises.
• In Boscombe we have invested in and
remodelled the Crescent as well as • In Boscombe we have also provided a new
implemented a new Shared Space at the Youth Service Drop in at the Cotton Exchange.
end of the Precinct.
12 Bournemouth’s Performance Review 2019• In West Howe a community shop was
opened in 2009 by local residents and
West Howe Community Enterprises was
developed. They have since become a
registered Company and Charity. They
run the ‘Inspiring Change Shop’ which
provides low cost items, a place for people
to volunteer and learn new skills or simply
just a place to meet new friends. They
also coordinate a host of activities for the
community including Health Helpers, Job
Club, Howe Tasty Cafe, Bingo, coffee
mornings and give and take days. • We launched our service for separated and
trafficked children seeking asylum, attracting
• The West Howe Regeneration Partnership national recognition and a two-year grant of
has been developed and Bournemouth £184k. So far 33 children and young people
2026 funding has been distributed. This has have been supported through this service.
included a community cinema, Henry Brown
Youth Centre equipment, street signs, alley • We opened our Multi Agency Safeguarding
naming, Fernheath Sports building surveys Hub (MASH) for children in partnership
and lease, Cunningham Crescent in Bloom, with Dorset County Council, Borough of
summer and transition school at Bourne Poole, Dorset Police and Dorset Healthcare
Academy and CAB support in schools across in 2015. MASH is Bournemouth Council’s
West Howe. single point of contact for anyone who is
worried about a child or young person.
• The Money Talk project, undertaken and The team takes all referrals into Children
funded by JP Morgan is a financial education Social Care and will assess quickly what
programme that seeks to provide a practical help and support is required by gathering
response to the difficulties of living on a and sharing vital information.
low income.
• The LV= sponsored Kidzone Scheme on
• There have also been a number of other the beach has been expanded. In 2007
successful projects undertaken in West we reunited 110 missing/found persons
Howe such as support for hoarders, securing on Bournemouth seafront and in 2018 this
funding with Bournemouth Parks to rebuild increased to 192 people. There has also
a sports pavilion and secure the future of been a significant improvement in how
football in the area, Arts festivals, music quickly we reunite those people as in 2007
festivals, Christmas celebrations and other it took an average time of 15 minutes and
community events. 7 seconds, whereas in 2018 this was
reduced to 8 minutes and 8 seconds.
We said … we would work with others to
ensure people are safe and feel safe • During 2007/8 the new CCTV system and
control room was launched in partnership
• In Bournemouth the number of overall with Dorset Police to improve the image
incidents of anti-social behaviour reported of our night time economy and make
to Dorset Police reduced from 16,590 in Bournemouth a safer place to live and visit.
2009/10 to 10,773 in 2017/18. A Designated Public Places Order was also
introduced to give Police powers to stop
• In the 2017/18 Adult Social Care Survey anti-social drinking in the town centre.
86.7% of clients said that the services they
receive made them feel safe and secure • Adult social care services have worked
compared to 72.1% in 2012/13. with commissioning colleagues across
Bournemouth and Poole to support the
provider care market to maintain high
quality care and keep vulnerable adults
safe from harm.
Bournemouth’s Performance Review 2019 13• Bournemouth and Poole Local Safeguarding and responded to through the implementation
Children Board (LSCB) ensures an interagency of Multi-Agency Risk Management (MARM)
approach to the safeguarding and well being protocols, which bring local agencies together to
of children, young people and their families. support and protect adults at risk through a co-
Bournemouth and Poole LSCB has an ordinated and risk managed approach.
independent chair who is also the independent
chair of Dorset Safeguarding Children’s Board. • The local authority has also worked with the
This has enabled an increasing Pan Dorset Care Quality Commission and other partners
approach and response. The LSCB chair works to ensure the quality of care provided by care
closely with the three Authorities Directors of homes, nursing homes and domiciliary care
Children’s Services. providers is continually improving and that
contingency plans are in place for the few
• Adult social care has contributed to the work instances when providers cease trading or fail
of the Bournemouth and Poole Safeguarding to provide an adequate service.
Adults Board, including taking a lead role
for the development of new multi-agency
policy and procedures. The need to protect
vulnerable adults at particular risk of harm or
exploitation has been recognised as a priority
Insight What do we know about our community?
The community in Bournemouth is growing and changing and the population is predicted
to continue increasing over the next ten years. This is largely driven by migration into the
area.
The most notable increase is for those over 65 where the population is predicted to
increase by 18% from 2017 to 2027.
These changes will have an impact on the demand for services in the area, particularly
health and social care services and housing services.
People in Bournemouth have a similar life expectancy at birth to the national average.
Men are expected to live 79.1 years and women are expected to live 83.
In 2017, 17.2% of children in Bournemouth were estimated to be living in relative poverty,
according to the charity, End Child Poverty, with numbers in the East Cliff & Springbourne
and Kinson South wards considerably higher. Relative poverty generally means that a
person can’t afford an ordinary living pattern and that they are excluded from the activities
and opportunities that the average person enjoys.
In Bournemouth 15 Lower Layer Super Output Areas (LSOAs), which are small
geographical areas with a population between 1,000 and 3,000, fall into the worst two
deciles nationally for the Income Deprivation Affecting Children Index (IDACI), an indicator
developed in line with the Indices of Deprivation.
14 Bournemouth’s Performance Review 2019The percentage of children achieving a 9 - 4 pass in GCSE Maths and English is 68%
in Bournemouth and 59% nationally. The average Attainment 8 score per pupil, which is
defined as students’ average achievement across eight subjects, is 47.9, higher than the
national per pupil average of 44.2.
The recent residents’ satisfaction survey, the Bournemouth Opinion Survey, found that
80% of respondents were generally satisfied with their lives and the area they live and
75% rated their life satisfaction at 7 out of 10 or above.
Health Services were seen as the most important factor in making somewhere a good
place to live followed by the level of crime and clean streets.
Just under a quarter of respondents receive support from someone else to help them with
their daily life and 20% provide care of some sort to others.
16% of respondents identified themselves as having either ‘some social contact, but not
enough’ or as having ‘little social contact with people and feeling socially isolated’.
This indicator has increased since the last survey was conducted in 2015.
Residents say
Insight Top factors for a good place to live
low crime levels good health services
Population 194,752 mid year estimates 2017
In 2027 16.7% 18 % In 2027
0-15 population aged 0-15 aged 65+ 65+ population
+ 1,400 32,532 35,300 + 6,300
Lower than Higher than
national average national average
inequalities diversity
census 2011
17.2% ethnicity language religion disability
children
84% White British 91% English Christian 104,828 9% limited a lot
living in relative poverty
8% Non White British 9% ENFL Buddhist 1,215 10% limited a little
8% BME Hindu 1,292 81% not limited
Jewish 1,343
Muslim 3,264
Sikh 156
other religion 1,216
no religion 55,911
[Source : Population Projections 2016] religion not stated 14,266
Bournemouth’s Performance Review 2019 155 An Improving Environment
• A first phase of innovative overnight stay Beach
Lodges at Manor Steps. The Lodges offer
short stay visitor accommodation which has
exceeded income projections and taken over
1,300 bookings since launch in March 2017
with a number of guests on their fifth booking
already. Funding from the scheme has enabled
refurbishment of the public toilets, a new
catering kiosk on the promenade, and solar
lighting to the cliff access slope.
We said … we would build a world-class Projects due for completion by Summer 2019
include:
seafront
• A second phase of 10 overnight beach lodges
In 2013, after extensive consultation, the council
at Manor Steps
adopted a 20-year Seafront Strategy with the
ambition of delivering seven key projects by 2020 • An 18 hole adventure golf attraction on the site
that would act as a catalyst for tourism growth, of the Waterfront at Pier Approach, based on
raising visitor spend by 7% (£33m) and helping pre-Bournemouth’s 18th century smuggling
to create and sustain 660 new jobs across the history.
tourism economy. The Seafront Strategy aims to
place Bournemouth as Britain’s premier resort, • An expansion of the Prom Cafe in Pier
competing with the best in Europe. Approach into a year round offer.
By May 2018 those seven projects had been • Works to refurbish the public toilets within the
delivered, with a further four projects aiming for Pier Entrance building.
completion by Summer 2019.
Some examples of how council investment can
Completed projects include: lead to increased confidence and private sector
investment include the Oceanarium expansion,
• Regenerated Pier Approach, phase 1 (2014/15) Penguin house, Rock Reef and zip wire on the
included a family waterplay feature, new Tourist Pier and the Pizza Oven at Boscombe.
Information Centre, lighting and landscaping.
Latest independent visitor volume and value
• Pier Approach, phase 2 (2017-18) saw new data shows that between 2014 and 2017 total
landscaping on the western portion of the site annual visitor spend in Bournemouth has
and was funded as part of a grant from the increased by 7.4%. Most significantly, the value of
Government’s Coastal Communities Fund. spend by international staying visitors, the highest
spending group, has increased by 55.7% to £120m
• Three developments of Super Huts, one
over the same period.
Southbourne and two in Alum Chine between
2014-2017. All huts sold on 25 year leases,
generating capital receipts to fund other
improvements on the seafront including
a refurbished ‘Treasure Island’ themed
playground at Alum Chine which makes
extensive use of tropical timbers recycled from
groyne works at Southbourne.
• Chineside cafe/restaurant at Durley Chine.
The development also includes a beach office,
shop and public toilets.
16 Bournemouth’s Performance Review 2019I am incredibly proud of the progress that
has been made with the Seafront Strategy
projects and the significant regeneration
we have achieved with public and private
sector investment. I look forward to seeing
the next phase of projects come to fruition
and further enhance Bournemouth’s
reputation as the UK’s premier
seaside resort.
Cllr Pat Oakley We said … we would meet Bournemouth’s
housing needs
• Last year, 27 affordable housing units were
• Bournemouth continues to achieve four Blue
completed. 226 homes have been built or
flags and has now won six Seaside awards.
purchased since 2010.
• In the Bournemouth Opinion Survey 88% of
• The £27m Berry Court housing development
residents were satisfied with the seafront and
in the town centre, completed in partnership
79% of residents have used the seafront at
with the Bournemouth Development Company,
least once a month.
delivered 113 new rentable properties.
• The Bournemouth Beach Management scheme
• Aside from the town centre sites, a further
has continued with a further six new groynes
pipeline of approximately 300 new homes on
completed. 24 have been completed since the
Council owned land is planned for the next few
commencement of the works programme.
years, most of which will be affordable for those
• Bournemouth opened the UK’s first purpose on the Housing Register.
built disabled accessible beach huts in 2011.
• A grant funded community housing project is
• In April 2012 Bournemouth was the first place underway to bring forward affordable housing
in the UK to offer Beach Hut weddings on the led by the community in Boscombe.
seafront. The first wedding was the result of
• We have developed three housing related
a competition and televised on ITV Daybreak
companies: Seascape South Ltd, Seascape
show.
Homes and Property Ltd and Bournemouth
• By 2008/09 we had completed the leisure Building and Maintenance Ltd.
scheme at Boscombe Spa Village including
• In 2011 we became a ‘preferred partner’
Europe’s first artificial surf reef. This also
of Homes England (then called Homes
included the renovated Overstrand complex,
& Communities Agency). Council house
rebuilt Pier and major landscaping works on
development of over 200 new homes has
Boscombe seafront which was the winner of
recently culminated in the full ‘development
an LGC Award for Best Regeneration project
cycle’, with Seascape building council homes
in 2010. The multi-million pound regeneration
to the highly energy efficient ‘Passiv-Haus’
project for Boscombe Seafront helped attract
standard, importantly with our own workforce.
a number of events, substantial private sector
The team are currently building traditionally
investment, increased spend per head in the
constructed homes in Townsend. The choice
area and proved to be a catalyst for other
of construction is dependent on orientation to
development, house price increases in the local
the sun.
area and reduce crime.
We said we would make housing a top
• In 2012 the council having listened to the views
council priority. We have, and in the pipeline
of its residents acted on them by demolishing
there are hundreds of new council homes
the Waterfront Building. In its place there has
coming through; some are being
been an outdoor events and arts area.
built right now.
Cllr Robert Lawton
Bournemouth’s Performance Review 2019 17• A £45m property acquisition programme is well • The Homelessness Strategy was approved
underway to purchase existing properties in during 2017/18 and joint work is underway to
Bournemouth and let them to households who deliver this across a wide range of the statutory,
have approached the council as homeless. voluntary and private sector partners.
As at July 2018, 243 people including 127
children had been accommodated in this newly • The Landlord Accreditation scheme was
purchased housing. launched in 2013/14 and gives local landlords
access to online development modules and
• We have seen an increase in the number of courses, as well as opportunities to attend
households in temporary accommodation and seminars, landlord liaison meetings and
in the number specifically in bed & breakfast information days.
in recent years which is reflective of national
trends. • The multi-agency enforcement and support
partnership continues in Bournemouth, primarily
• We have opened an additional family hostel,
in the town centre area, to tackle street based
extended another of our family homeless
ASB including rough sleeping and begging.
hostels and are currently refurbishing another
Issues remain but lots of positive outcomes
property to avoid placing families in bed and
continue to be achieved with people moving
breakfast.
away from the street as a result of the very
close operational and strategic collaboration
• Alongside this, numerous homeless prevention
between various Council teams as well as
projects are in place to avoid the use of
the Police.
emergency accommodation, including the
recruitment of eight additional housing options
officers who provide early intervention advice We said … we would promote sustainable
and assistance and have implemented the new travel
homelessness legislation.
• 2017/18 saw a dip in the number of passengers
• Bournemouth was awarded £387.5k from on buses in Bournemouth from 17,183,507
central government to tackle homelessness in 2016/17 to 16,797,145. There was a
during 2018/19 and a further allocation of corresponding drop in residents satisfaction with
c£350k has been indicated for 2019/20. The local buses from 75% in 2013 66% in 2017.
grant funds a project manager, four additional
outreach workers, five units of specialist rough • Bournemouth’s cycle network increased from
sleeper accommodation units and a ‘duty to 72km in 2008/09 to 86.5km in 2016/17 and the
refer’ coordinator. It will also fund an additional number of cycling trips at selected monitoring
mental health specialist for rough sleepers, sites increased from 4,472 in 2013/14 to 5,024
building on the significant resources already in in 2016/17.
place to tackle rough sleeping.
• There has been continued engagement with
• During the last count in March 2019, 18 people businesses and schools through the Business
were found sleeping on the streets. Although Travel Network and School Travel Planning
less than the previous year numbers have been initiatives and wider cycling campaigns such as
generally increasing locally and nationally over the Momentum Cycle Challenge to encourage
the last few years. cycling as a more sustainable travel option.
We have so far delivered 683 cycling sessions
• Members of Bournemouth’s rough sleeper to children aged between 10 and 18 years old
team welcomed the Chancellor of the Duchy of and Council staff completed 11,400 commuter
Lancaster in July 2018 to discuss the positive challenge journeys.
work to support vulnerable rough sleepers in
the town.
18 Bournemouth’s Performance Review 2019We said … we would improve the quality of
Bournemouth’s built environment
• The percentage of minor planning applications
determined in time has increased from 80% in
2014/15 to 82% in 2017/18.
• Bournemouth was announced as winner of
the Association for Public Service Excellence
(APSE) for Best Construction and Building
Service 2017 and has been officially recognised
as Town of the Year at the recent South
Winning the Transforming Cities Fund Coast Property awards - an award focused
investment provides a huge step up in on the towns and cities in the region that are
our work promoting sustainable alternatives developing projects for both employers and
to car travel. We will use it to find ways residents.
of allowing our growing population to
• In 2017 we acquired the Mallard Road Retail
travel efficiently and safely around
Park in Bournemouth as part of the Asset
our conurbation.
Investment Strategy to create a portfolio of
Cllr Mike Greene investments that support the local economy as
well as generate surplus income.
• Works aimed at alleviating congestion have
• Cycling training for children and adults, been completed at Blackwater East Junction.
pedestrian training for young children and These works were funded by Dorset Local
our young driver training programme helped Enterprise Partnership’s Bournemouth
Bournemouth win the national award for the International Growth (BIG) Programme -
best new road safety scheme. a major economic growth plan focused on
employment and development in and around
• The average speed per mile on selected routes
Bournemouth Airport and Wessex Fields.
has remained similar at 23.6 mph in 2016 and
23.9 mph in 2015. • Beale Place Public Realm and Yelverton
Road are two projects designed to enhance
• The number of road casualties – serious/fatal
pedestrian priority, slowing vehicles and making
has remained similar to the 2005 baseline of
people feel safer on the street. Works include
80, reaching 82 in 2017. However, the number
introducing a 20mph zone, wider footways
of slightly injured road casualties have reduced
and new crossing facilities for pedestrians,
significantly from 670 in 2005 to 440 in 2017.
new trees and seating. Beale Place went out
• The Road Safety Project to improve the on-slip for tender in October 2018 and construction
onto the A338 Wessex Way at Richmond Hill commenced in January 2019. Yelverton Road
has been completed. is in the design stage awaiting funding.
• Over 1,000 potholes were repaired last year
and £45.2m was secured for transport and I am really pleased that we have continued
infrastructure improvements. to carefully consider and protect our
beautiful natural environment when
determining the location of development
in the town.
Cllr Dave Smith
Bournemouth’s Performance Review 2019 19We said … we would protect Bournemouth’s • New sections of the Stour Valley Trail are now
parks and natural open spaces more accessible for wheelchair users, cyclists
and pedestrians at Hicks Farm, Tuckton Tea
• Bournemouth’s parks and gardens won 11 gold Gardens and Iford Meadows. Spyglass Point
medals from the South & South East England at Alum Chine has a new viewing and garden
in Bloom Awards in 2017/18 and have been area, developed in partnership with the Open
awarded 19 green flags from The Green Flag Spaces Society.
Award Scheme for well managed parks and
green spaces. • The £1m Hengisbury Head Visitor Centre
was officially opened in April 2014 by Chris
• In 2011 and with the backing of British Cycling, Packham, wildlife expert and television
we opened our regional 250m Olympic size presenter. The new centre displays
outdoor cycle track, the first of its kind to be built internationally important archaeology, geology
in the UK for a generation. The Bournemouth and ecology in a variety of exhibitions designed
Velodrome at Slades Farm will help us to to raise awareness of this fascinating area.
maximise the opportunities associated with the
growth in cycling. • Entente Florale is an international competition
to find horticultural excellence in cities,
• During 2013/14 we worked with AFC towns and villages across Europe. In 2014
Bournemouth to improve the facilities available Bournemouth won the Gold medal in this
to the public at Kings Park through the prestigious competition. It also won a gold
development of the AFC Bournemouth training award and a tourism award from the Royal
pitches and car park. Horticultural Society in the same year.
• The number of residents using parks and open • New playground facilities have been completed
spaces at least once a month increased from at Kings Park and Fisherman’s Walk as well
75% in 2008 to 79% in 2017. as other community facilities for Roebury Lane
Greenway, Muscliffe petanque and Queens
• Working in partnership with the RSPB and Park. Work is underway on the refurbishment
with support from the Heritage Lottery Fund, of the Littledown Playpark, with new equipment
Kingfisher Barn was opened to the public, being installed to create an exciting play area
providing a wildlife garden, mini-visitor centre, for young children. The £100k refurbishment
refreshments and toilet facilities. has been funded by the council, with a £2.2k
contribution from the Local Improvement Fund
of Littledown Ward Councillors.
• We were awarded the Institute of Crematorium
and Cemetery Management Charter for the
Bereaved Gold Standard for both Cemeteries
and Crematorium. We were also APSE finalists
for the Best Service Team of the year for
Cemetery and Crematorium.
• The launch of alternate weekly bin collections
has led to a reduction in the cost of waste
collection and an increase in the amount of
waste recycled.
• We have enhanced the Big Bin, Little Bin
service, including continued promotion of food
waste collections, supply of caddy liners and
expanding the range of dry material collected at
the kerbside.
20 Bournemouth’s Performance Review 2019You can also read
