2016 Alberta Dental Association and College - Annual

 
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2016 Alberta Dental Association and College - Annual
Alberta
     Dental
 Association
and College
2016
     Annual
     Report
2016 Alberta Dental Association and College - Annual
2 | Alberta Dental Association and College 2016 Annual Report
2016 Alberta Dental Association and College - Annual
Table of Contents

           MISSION AND GOALS......................................................................................................4
           HISTORY................................................................................................................................5
           PRESIDENT’S REPORT..........................................................................................................6
           PUBLIC MEMBER’S REPORT...............................................................................................8
           COUNCIL..............................................................................................................................9
           NEW COUNCIL MEMBERS.............................................................................................10
           STRUCTURE.........................................................................................................................12
           HEALTH PROFESSIONS ACT & GOVERNANCE...........................................................13
           REGISTRATION AND RENEWAL OF PRACTICE PERMITS............................................14
           REGISTRATION STATISTICS..............................................................................................15
           CONTINUING COMPETENCE.......................................................................................17
           PRACTICE VISITS................................................................................................................17
           COMPLAINTS RESOLUTION...........................................................................................18
           DENTAL FACILITIES ACCREDITATION........................................................................... 20
           SEDATION......................................................................................................................... 22
           FACIAL ESTHETIC THERAPIES AND ADJUNCTIVE PROCEDURES.............................. 24
           RADIATION HEALTH AND SAFETY................................................................................ 26
           DENTAL FEES..................................................................................................................... 28
           DENTAL PREPAYMENT PLANS (DENTAL INSURANCE)............................................... 30
           GOVERNMENT-ASSISTED PROGRAMS........................................................................31
           COMMUNITY ASSISTANCE FUND............................................................................... 33
           MOBILE DENTAL CLINIC PROGRAMS.......................................................................... 34
           RECOGNITION AND AWARDS..................................................................................... 36
           FINANCIAL STATEMENTS............................................................................................... 43

                                                                                                 Alberta Dental Association and College 2016 Annual Report | 3
2016 Alberta Dental Association and College - Annual
MISSION                                                     GOALS

                                                The Alberta Dental Association and College provides         Optimizing oral health services for all Albertans through
                                                leadership to the dental profession on professional         governance leadership in the profession that ensures safe,
                                                regulations and member services, and provides the           appropriate and ethical oral health care.
                                                public with information and services, to ensure that
                                                Albertans receive safe, appropriate, ethical and quality    Effective and efficient resolution of problems regarding oral
                                                dental care as an integral part of general health.          health services provided by dentists; with patients, dentists,
                                                                                                            government, industry, and other health professionals.

                                                VISION STATEMENT                                            In cooperation with patients, dentists, government, industry,
                                                                                                            other dental organizations and health professionals, the Alber-
                                                Albertans recognize and regularly use dental services       ta Dental Association and College supports effective resolution
                                                as key components of their primary health care. The         of health-care delivery issues to ensure that the public does not
                                                dentist-patient relationship is seen as central to the      receive unsafe, inappropriate or unethical oral health services.
                                                ongoing health of Albertans. Albertans trust their
                                                dentists, and view them as the leaders in the delivery      Effective communication and collaborative relationships with
                                                of the most advanced, evidenced-based and caring            dentists, the public, government, industry, other dental organi-
                                                dental services. Dental practices are considered a vital    zations and health professionals.
                                                part of Alberta communities, and dentists are active
                                                contributors to community life.                             Promotion of excellence in the delivery of oral health services.

                                                The Alberta Dental Association and College upholds          Positioning of dentists and dental services with all stakeholders
                                                the public trust of dentists, and preserves the integrity   as trustworthy, competent, and responsive to personal well-
                                                of the relationship of dentists with government, other      ness of Albertans.
                                                service care providers, supporters of dental services,
                                                the business community and the marketplace in general.      Effective monitoring and support of continuing competence
                                                                                                            and capacity to practice of Alberta dentists.

4 | Alberta Dental Association and College 2016 Annual Report
2016 Alberta Dental Association and College - Annual
History
From Sitting Bull to Self-Regulation                            known and a college degree not located, he claimed               The Alberta Dental Association and College
                                                                to have “Fifteen years of practical experience.” He was          under the Health Professions Act in 2001
In 1883, Dr. Frederick Shaw and Dr. William Wilson              forced to retire in the late 1800s due to eye trouble. He
entered the practice of dentistry in the district of Alberta.   joined the Calgary Post Office, dying on September               In May 1999, the Alberta Legislative Assembly passed
Both had served with the Northwest Mounted Police.              17, 1928.                                                        the Health Professions Act to regulate all 30 self-
                                                                                                                                 governing healthcare professions in Alberta. This new
Dr. Frederick Shaw, born in Kentville, Nova Scotia in           When the North West Territories Dental Association was           law for regulated healthcare professionals required
1856, graduated from the New York Dental College in             organized on July 1, 1889, six dentists were practicing in       all healthcare professional colleges to follow common
1878. In 1879 he applied to the Northwest Mounted               Alberta: W. Haydon, Cochrane; E.C. Holbrook, Calgary;            rules to investigate complaints and set educational and
Police for training and services. He made his way to the        F.D. Shaw, Fort MacLeod; P.F. Size, Calgary; W. Wilson,          practice standards for registered members. The Health
West through the United States to Fort Breton and then          Edmonton; and R.H. Zimmerman, Pincher Creek.                     Professions Act also increased public representation on
to Fort Walsh in the Cypress Hills. While serving at Fort                                                                        college councils and in disciplinary processes.
Walsh, he provided dental treatment for Chief Sitting
Bull, who required two teeth to be extracted to relieve         The Alberta Dental Association Formed in                         In December 2001, the Alberta Dental Association was
pain. This was some time after the Battle of Little Big Horn    1906                                                             the first profession to be regulated under the Health
in Montana which took place on June 25-26, 1876                                                                                  Professions Act. The Alberta Dental Association became
when Chief Sitting Bull was delivered to the American           After receiving provincial status in 1905, the newly             the Alberta Dental Association and College.
authorities.                                                    formed Alberta Legislature proclaimed a new Dental Act
                                                                on May 9, 1906. The first annual meeting of the Alberta
                                                                Dental Association was held on July 9, 1906.                     Under the Health Professions Act, the Alberta Dental
After several more years in the Northwest Mounted                                                                                Association and College is the self-regulatory body for
Police, Dr. Shaw obtained an honourable discharge in                                                                             dentists in the province of Alberta, and currently regulates
1884. He registered himself as a practising dentist in the      At the first meeting of the Alberta Dental Association
                                                                under the new Alberta Dental Association Act, July               over 2,500 dentists in Alberta.
Northwest Territories and received certificate No. 1 in
1889 (the certificate was to practice dentistry and dental      9, 1906, in Banff, the first motion was to establish a
surgery). On buckboard or saddle horse, he travelled            university in the Province of Alberta. In 1916, the Alberta      Self-regulation is the authority granted by statute (the
to Calgary, Medicine Hat, Lethbridge, Fort Macleod              Dental Association’s annual meeting was held in Banff,           Health Professions Act) to the dentistry profession to
and Pincher Creek. He eventually built a home on the            and meetings with the University of Alberta resulted in          protect the public through regulating the practice of its
St. Mary’s River just north of Cardston. Dr. Shaw died in       the inauguration of a dental program in the Medical              members, and ensuring regulated dentists are qualified,
Lethbridge in 1926.                                             Faculty at the University of Alberta in the fall of that year.   competent and ethical.

                                                                Over the years, the Alberta Dental Association has               The Program Development Committee functions under
Dr. William “Tug” Wilson, born in Quebec, joined the            been instrumental in the development of many different
Northwest Mounted Police in Winnipeg in 1875, stating                                                                            Section 27 of the Health Professions Act where ministerial
                                                                government programs for Albertans in need of dental              approval has been recieved to negotiate professional
his previous occupation as “dentist.” In December of            services. Other programs that have been developed
1883 he retired from the Northwest Mounted Police                                                                                fees on behalf of some or all of the members; there were
                                                                are the Cleft Palate Program, Mobile Dental Clinics and          no program considerations in 2016.
to practice dentistry in Calgary. He then moved to              the Craniofacial Osseointegration and Maxillofacial
Edmonton and practiced in South Edmonton.                       Prosthetic Rehabilitatoion Unit.

While Dr. Wilson’s professional qualifications were not

                                                                                                             Alberta Dental Association and College 2016 Annual Report | 5
2016 Alberta Dental Association and College - Annual
President’s Message
                                                          conjunction with Council, to act in a manner that serves     a precursor to finding new office space which will
                                                          the public interest and provides leadership to the pro-      facilitate more functional work spaces that address the
                                                          fession. The Council provides direction for the practice     current privacy and public access requirements.
                                                          of dentistry by the regulated members. Through effective
                                                          governance, the ADA&C builds the profession and              This year the ADA&C completed the Centennial Pro-
                                                          maintains and enforces the Standards of Practice and         gram that was initiated in 2006. These actions were
                                                          the ADA&C Code of Ethics. Under the Health Profes-           acknowledged at the 110th ADA&C Anniversary Gala
                                                          sions Act, all dentists must follow the boundaries defined   in November. The publication “The First Centennial of
                                                          by the Code of Ethics and the Guides and Standards           the Alberta Dental Association and College”
                                                          of Practice. The ADA&C will always face new issues           which was written by Dr. Thompson was unveiled at
                                                          both internally and externally generated. External trade     the Gala; the book outlines the transitions that the
                                                          agreements are an example of issues that we must be          profession of dentistry and dentists have gone through
                                                          fully cognizant of before they are finalized and imple-      in Alberta since the 1880’s and particularly since the
                                                          mented. The ADA&C must always act to proactively             Alberta Dental Association was formed in 1906. The
                                                          protect the profession and the public from those seeking     book is in a coffee-table format with stunning archi-
                                                          negative change driven by the opportunity for personal       val photos and details on the profession’s history. The
                                                          gain at the expense of others.                               ADA&C had provided $3 Million to the University of
                                                                                                                       Alberta in 2006 for two endowed chairs in the School
                                                          The ADA&C acknowledged and thanked Dr. Gordon                of Dentistry, Faculty of Medicine and Dentistry at the
The Alberta Dental Association and College is the         Thompson for his many years of dedicated service and         University of Alberta, and the positions were filled this
Dental Regulatory Authority for the province of           his contributions towards making the ADA&C a strong          year. The ADA&C Clinical Dentistry Research en-
Alberta. In 2016, the Alberta Dental Association and      and viable organization. The ADA&C was pleased               dowed chair is Dr. Thomas Dietrich who is leading the
College was involved with many program initiatives in-    to have Dr. Randall Croutze elected President of the         development of a world-class clinical research pro-
cluding provincial legislation, patient communications,   Canadian Dental Association and Dr. Cliff Swanlund as        gram that focuses on innovation in oral health delivery.
professional advertising, standards of practice and       President of the Canadian Dental Regulatory Authorities      The ADA&C Oral Health Translation Research
Council governance. On July 1st, the ADA&C ad-            Federation. As an organization we have many out-             Endowed Chair is Dr. Owen Addison who will lead the
opted a new Governance model which provides a             comes to be proud of including being the first profession    development of a world-class dentistry research pro-
framework and operating guidelines and defines the        proclaimed under the Health Professions Act which            gram with a focus on the active engagement between
roles and responsibilities with the Executive Director/   provided a template for other professions; being the first   foundational sciences and clinical restorative dentistry.
Registrar role changed to Chief Executive Officer.        province where all dentists can access the provincial
This required significant by-law changes as well. This    Electronic Health Record; and receiving the Canadian         The new Chief Executive Officer, Dr. Randall Croutze
Annual Report outlines the 2016 regulatory functions      Dental Association Oral Health Promotion Award for           transitioned into the job in September. He has had
of the Alberta Dental Association and College.            producing the Patient Communication Guide which is           considerable experience with the Alberta Dental Asso-
                                                          used by the other provinces and territories. The ADA&C       ciation and College on many committees, the ADA&C
As the ADA&C president, my aspirations were, in           Council negotiated the sale of the current building as       Council and as President in 2006. Dr. Croutze was

6 | Alberta Dental Association and College 2016 Annual Report
2016 Alberta Dental Association and College - Annual
born and raised in Edmonton and obtained a B.Sc.          formation to assist dentists with meeting the provincial    dation Omnibus Committee was formed to review the
and then a DDS degree at the University of Alberta in     requirements of the Health Information Act, and this        sedation spectrum from minimal sedation to general
1985.                                                     year the emphasis was on the generation of Privacy          anesthesia.
                                                          Impact Assessments for dental offices. The Health In-
The Alberta Dental Association and College worked         formation Act establishes boundaries in that custodians     The ADA&C assisted Fort McMurray dentists after the
with Alberta Health on the various levels of communi-     must safeguard the health information they hold; only       wild fires destroyed parts of the city. All of the dentists
cation between dentists and their patients. The ADA&C     disclose what is needed to do the job and no more;          were sent emails, and those who had cell phone num-
“Ask Your Dentist” program was a comprehensive            provide anonymous information whenever possible;            bers on file were contacted by the ADA&C. A Mobile
campaign that promoted prevention and dental health       and only provide information to those with a need to        Dental Clinic was set up in Fort McMurray to provide
care at all stages of life. The campaign included         know. With the extensive resources developed by the         dental service to patients by several dentists until they
television, radio and online ads, a patient brochure      ADA&C, dentists are able to meet the requirements of        were able to reopen their dental practices in Fort
and web based information on the Alberta Dental           the provincial government’s Office of the Information       McMurray. The Mobile Dental Clinic was operational
Association and College website. The campaign focus       and Privacy Commissioner of Alberta. The next step          six days a week as dentists provided the full range of
was to promote patient discussions with their dentist     for Alberta dentists is to be able to access Netcare, the   dental services.
to assist patients in making informed decisions about     Alberta government’s Electronic Health Record. In
their dental care treatment, options and costs. The       December, Alberta Health Services and the ADA&C
television videos end with Ask Your Dentist and a web     approved field tests for dental offices accessing Net-
link to www.askyourdentistalberta.com. With radio,        care. As a result, Netcare will be made available to
the 30 second audios aired on radio stations across       any dentist who wishes to use it. This will give dentists
the province. Patient brochures were sent to all dental   access to Personal Demographic Information; the
offices. The brochure provides information on dental      Medication Profile with the Pharmaceutical Information
fees, dental prepayment plans (dental insurance) and      Network, allergies, intolerances and immunization
encourages patients to speak with their dentist about     history; Diagnostic Imaging, tests and reports; and         Dr. Allan Graas
treatment options and fees to assist in making informed   Laboratory test results. On a case by case basis, some
decisions.                                                dentists could have access to Hospital Visits; tran-
                                                          scribed reports of hospital visits; and e-Referral for
In early December, Health Minister Sarah Hoffman          referrals to a medical specialist.
released a fee review of dental services. The ADA&C
worked collaboratively with the government as one         This year there was an emphasis on Guides such as the
of several stakeholders that had input into the gov-      Guide for Advertising and Promotional Activities for
ernment’s Alberta Dental Review, Average Dental Fee       Alberta Dentists and Standards of Practice including
Review Report and the Alberta Dental Consolidation        Sedation/General Anesthesia which was initiated
Working Group.                                            in October 2014. The Sedation/General Anesthesia
                                                          Standard was reviewed and updated at all of the
The ADA&C has been providing documents and in-            ADA&C Council meetings in 2016. In October, the Se-

                                                                                                   Alberta Dental Association and College 2016 Annual Report | 7
2016 Alberta Dental Association and College - Annual
Public Member’s Report
The primary mandate of the Alberta Dental Association and College is to maintain a standard of excellence for the delivery of dental health services in Alberta.

As a member appointed by the Government of Alberta, my primary concern is patient safety and public protection. I maintain, without a doubt, that the
Alberta Dental Association and College continues to keep this as its primary purpose. There is no question that the Alberta Dental Association and College is
fulfilling its obligations under the Health Professions Act. As such, regulated members are enjoying the privilege of self-governance that the legislation offers.

I bring a wide range of experience in governance to the position. This includes not-for-profit organizations, volunteer board positions and a role in health care. As a public
member, I advocate for the public and endeavor to bring the public’s perspective to the dentistry profession.

I try to provide input so that the interests of the Alberta Dental Association and College membership are considered, along with those of the public. Therefore, at
Council meetings I participate in discussions, advise on issues, and contribute to strategies to enhance the profile of the Alberta Dental Association and College.

The Alberta Dental Association and College is well positioned and strong, due to many individuals. The work of the Council and staff of the Alberta Dental Association and
College is an important part of keeping the Alberta Dental Association and College operating efficiently.

I feel honored and privileged to be associated with the dentistry profession and to share in a diverse mandate. As a public member, I can attest that
members and the public are well served by Council, volunteers, committee members and staff. The Alberta Dental Association and College and its
membership are dedicated to the provision of excellent health care services to Albertans, and I acknowledge and commend the efforts I have observed.

Ms. C. (Colleen) Sekura

8 | Alberta Dental Association and College 2016 Annual Report
2016 Alberta Dental Association and College - Annual
2016
          Dr. A.H. (Allan) Graas                                     Dr. T.A. (Troy) Basarab
          President, Council Member                                               Council Member,
          Calgary District                                                         Southern District

          Dr. T.F. (Tobin) Doty                                   Dr. R.P. (Randall) Crowell
          Past-President, Council Member                                          Council Member,

Council
          Calgary District                                                        Edmonton District

          Dr. G.S. (Mintoo) Basahti                                 Dr. C.A. (Carol) Martin
          President-Elect, Council Member                                         Council Member,
          Edmonton District                                                        Northern District

          Dr. A.N. (Anthony) Odenbach                              Ms. C. (Colleen) Sekura
          Vice-President, Council Member                                          Council Member,
          Central District                                                         Public Member

                                                                   Dr. J.I. (Jonathan) Skuba
                                                                                  Council Member,
                                                                                  Edmonton District

                                                               Dr. S.B. (Bruce) Yaholnitsky
                                                                                  Council Member,
                                                                                   Calgary District

                                        Alberta Dental Association and College 2016 Annual Report | 9
2016 Alberta Dental Association and College - Annual
New Council Members
Dr. Randy Crowell
Dr. Randy Crowell, a General Dentist, is proud of the thriving family practice he has developed over the past 25 years in Edmonton’s west end. Prior to practicing dentistry,
Dr. Crowell began his career in health care as a Paramedic. He completed his Emergency Medical Technician training in 1980 from S.A.I.T. and earned his Paramedic
diploma (EMT-P) in 1984 from N.A.I.T. He worked as a Paramedic and STARS Flight Medic until 1991 and also became a Basic Life Support (CPR) Instructor that same
year.

Dr. Crowell obtained his degree in dentistry from the University of Alberta in 1991 where he was the President of his graduating class. From 1994-2000, Dr. Crowell sat
on the Edmonton and District Dental Society Board as Director and was President of the Society for the 1998-1999 term. During his Edmonton and District Dental Society
tenure, his Board of Directors oversaw programs such as Open Wide and Start School Smiling, to name a few. He is the Founder of the Northwest Dental Exposition which
takes place in Edmonton to this day.

In 1997, Dr. Crowell earned his Physiology, Monitoring and Intravenous Conscious Sedation Certificate from the University of Toronto and in 2003, he qualified as an Ad-
vanced Cardiac Life Support (ACLS) instructor through the Heart and Stroke Foundation of Canada. As part of his commitment to patient care, Dr. Crowell was instrumen-
tal in bringing the Intravenous Conscious Sedation Program to the University of Alberta through the support of the Faculty of Medicine and Dentistry’s Continuing Dental
Education division. He currently serves as the Chair of the Sedation Standards Review Committee for the Alberta Dental Association and College.

He is active in the Faculty of Medicine and Dentistry’s Continuing Dental Education division as a lecturer, where he has taught Intravenous Conscious Sedation, Emergen-
cy Airway Management, Basic Life Support and Advanced Cardiac Life Support. Dr. Crowell has run sedation update courses through the University of Alberta in Banff
and Kelowna. Dr. Crowell also assists in patient clinics with sedation students for the University of British Columbia.

He has delivered various dental office medical emergency lectures to dentists, hygienists and assistants for the University of Alberta, the College of Registered Dental Hy-
gienists of Alberta and the Edmonton Dental Assistants Association. He has a special interest in offering general dentistry with intravenous sedation services and recently
finished helping the Canadian Dental Association in Ottawa review their office medical emergencies online program Oasis for Canadian Dentists.

In his 25 years in dentistry, Dr. Crowell has always been active in the Edmonton and District Dental Society, matters of governance and at the Faculty of Dentistry, provid-
ing lectures and courses for dentists, hygienists and assistants in Alberta and abroad.

10 | Alberta Dental Association and College 2016 Annual Report
New Council Members
Dr. Carol Martin
Dr. Carol Martin graudated from the University of Toronto in 1981. From 1981 to 1982 she was Dental Intern at Sunnybrook Health Sciences Centre, a University of
Toronto teaching hospital. She was associate of two general dentistry practices in Calgary from 1982 – 1983. From 1983 to 1988 she maintained a practice of general
dentistry, in Manning. She was an associate in Calgary, from 1988 to 1989. Since 1990 she has operated her own general dentistry practice in Beaverlodge.

From 2001 to 2004 Dr. Martin was a member of the Continuing Competency Committee of the Alberta Dental Association and College. In 2006 she was induced as a
Fellow of the International College of Dentists (Canadian Section). From May 2011 to December 2012 she designed and registered tartans for the Canadian Dental Asso-
ciation and the International College of Dentists (Canadian Section). Since September 2012 she has been a member of the Standing Tartan Committee of the Canadian
Section of the International College of Dentists. In 2014 she was inducted as a Fellow of the Pierre Fauchard Academy, Canadian Section. From 2013-2015 Dr. Martin
was an evaluator for the National Dental Examining Board in Ottawa.

Dr. Martin enjoys walking and playing with her German Shepherd, hiking, snowboarding, gardening (roses, trees, vegetables, flowers), knitting, sewing, reading, tartan
design and photography.

                                                                                                Alberta Dental Association and College 2016 Annual Report | 11
Structure
                                                                                                                       GOVERNMENT OF ALBERTA
                                     MEMBERSHIP                                                                          MINISTER OF HEALTH
                                                                                                                             ALBERTANS
                                                                              COUNCIL

                             Membership Services        Governance                      Professional Relations                   Professional Actions
                                                                                                                                 Professional Actions

                              Confidential Assistance   Executive Committee             Facilities Accreditation                       Registration

                                                                                                                                  Alternative Complaint
                                 Dental Congress                                         Radiation Health and Safety
                                                                                    Radiation Health and Safety                         Resolution

                                 Publications and                                                                                  Complaint Review
                                                                                     Continuing Competence
                                 Communications                                                                                      Committee

                                 First Nations and                                                                                 Hearings Tribunal
                                    Inuit Health
                                                                                                                                  Hearings  Tribunal

                               Representations
                                                                                           Representations
                               Canadian Dental
                                 Association
                                                                                    Canadian Dental Regulatory
                                                                                      Authorities Federation

                                                                                           National Dental
                                                                                           Examining Board

                                                                                        University of Alberta

                                                                                          NAIT and SAIT

12 | Alberta Dental Association and College 2016 Annual Report
Health Professions Act								 Governance
The Alberta Dental Association and College provides leadership to the dental profession on professional
regulations and member services, and provides the public with information and services, to ensure that Albertans
receive safe, appropriate, ethical and quality dental care as an integral part of general health.

Under the Health Professions Act, regulatory responsibilities are:
  •   establishing entrance requirements for the profession, including academic preparation, and examinations;
  •   registering of dentists in the province of Alberta;
  •   maintaining a register of regulated dentists;
  •   administering the Health Professions Act;
  •   administering the Dentists Profession Regulation;
  •   developing, administering and enforcing the bylaws, policies and procedures necessary to fulfil the
      requirements of governing legislation;
  •   adopting a Code of Ethics for the profession;
  •   establishing and setting Standards of Practice for the profession;
  •   developing, implementing and monitoring a Continuing Competence Program for the profession;
  •   investigating, adjudicating and resolving complaints;                                                        The Alberta Dental Association and College is governed
  •   liaising with the Government of Alberta regarding the Health Professions Act and other relevant              by a twelve-member council (nine [9] elected dentists,
      legislation;                                                                                                 and three [3] public members appointed by the
  •   liaising with other dental regulatory authorities; and                                                       Lieutenant Governer in Council).
  •   liaising with other professional regulatory authorities.
                                                                                                                   Council uses a policy governance model adhering
                                                                                                                   to the Health Professions Act, on the responsibilities
                                                                                                                   related to registration, competence, practice monitoring
                                                                                                                   and complaint resolution.

                                                                                                                   Council defines the strategic goals and objectives
                                                                                                                   (policy) while the Cheif Executive Officer and the
                                                                                                                   administrative team are responsible for developing and
                                                                                                                   implementing results (operations).

                                                                                                                   Council is responsible for governing the dental
                                                                                                                   profession in Alberta: Council carries out this
                                                                                                                   responsibility by developing regulations, standards of
                                                                                                                   practice, codes of ethics and bylaws.

                                                                                                   Alberta Dental Association and College 2016 Annual Report | 13
Registration and Renewal of Practice Permits
The application and registration process for dentists in    Dental Specialties in Canada                                Oral and Maxillofacial Radiology
Alberta is regulated under the Health Professions Act.      The Canadian Dental Association outlines nine (9),          Oral and maxillofacial radiologists help diagnose and
The registration requirements are detailed in the Health    nationally recognized dental specialties in Canada.         treat diseases and disorders of the craniofacial complex
Professions Act.                                                                                                        through the use of imaging technologies such as X-rays,
                                                            Dental Public Health                                        CT scans and MRIs.
General Dentist                                             Dental public health specialists focus on improving the
To apply for registration in the province of Alberta as a   dental health of populations rather than individuals.       Orthodontics and Dentofacial Orthopedics
general dentist, an applicant must provide a copy of the    They principally serve the community through research,      Orthodontists are trained to diagnose, prevent and
certificate from the National Dental Examining Board        health promotion, education and group dental care           treat dental and facial irregularities, for both functional
of Canada.                                                  programs.                                                   and esthetic reasons. Treatment options include the use
                                                                                                                        of dental braces, retainers, spacers and other devices.
                                                            Endodontics
Dental Specialist                                           Root canal therapy is the most common procedure             Pediatric Dentistry
An applicant for dental specialist requires successful
                                                            performed by endodontists. But that’s not all they do.      Pediatric dentists provide preventive and therapeutic
completion of the National Dental Specialty                 Their specialty encompasses the diagnosis, prevention       oral health diagnosis, care and consulative expertise
Examination of the Royal College of Dentists of Canada.     and treatment of nerve and tissue diseases and injuries.    for infants and children through adolescence, including
                                                                                                                        those with special care needs. They receive training on
General Dentist and Dental Specialist                       Oral and Maxillofacial Surgery                              handling the fears or anxieties of some children.
If an applicant wishes to apply for registration as both    Oral and maxillofacial surgeons diagnose and
a general dentist and a dental specialist, a copy of the    surgically treat disorders, disease, injuries and defects   Periodontics
certificate from the National Dental Examining Board        impacting the functional and esthetic aspects of the        Periodontists focus on the diagnosis, prevention and
of Canada and successful completion of the National         mouth, head and neck. For example, they can extract         treatment of diseases and conditions that affect the
Dental Specialty Examination of the Royal College of        wisdom teeth or broken teeth, treat temporomandibular       bones and gums or that lead to loose or lost teeth. They
Dentists of Canada (both) are required.                     joint disorders, or place dental implants and bone          help maintain the health, function and esthetics of these
                                                            grafts.                                                     structures and tissues. Periodontists also place dental
All members are required to complete an annual                                                                          implants.
renewal of registration and pay fees as part of this        Oral Medicine and Pathology
annual renewal process. Annual renewal is completed         Dentists sometimes send specimens to specialists            Prosthodontics
electronically through the website. All members must        in the area of oral medicine and pathology. These           Prosthodontists are trained to diagnosis, restore and
meet the continuing education requirements on a two-        specialists rely on clinical, radiographic, microscopic     ensure oral function, comfort, appearance and health
year cycle as part of their annual renewal. Two years,      and biochemical examinations to establish a diagnosis.      by the restoration of the natural teeth or the replacement
from January 1, 2016 - December 31, 2017 is the             They focus on the nature and nonsurgical management         of missing teeth (e.g. bridges, dentures, implants).
current cycle for continuing education requirements.        of disease and disorders that affect oral structures.

14 | Alberta Dental Association and College 2016 Annual Report
Registration Statistics
                          The following table summarizes registration data from the 2016 membership year.

              REGULATED MEMBERS                              2640    NEW REGISTRATIONS                      130
              General Dentists                               2274    Practicing Dentists                     63
              Dental Specialists                              311
                                                                         Interprovincial                     20
              Education and Research Registrations*            49
              Courtesy Registrations                            6        International                       43

                                                                     New Graduates                           67
             * Of the total 49 Education and Research
             Registrations, 12 are residency program students.           Canada                              50

                                                                         International                        17
             There were 3 Volunteer Registrations in 2016.
                                                                     Dental Specialists                       18

                                                                         Endodontics                          1

                                                                         Orthodontics                         10

                                                                         Pediatric Dentists                   3

                                                                         Periodontists                        1

                                                                         Prosthodontists                      2

                                                                         Oral and Maxilofacial Pathology      1

                                                                     Registration Appeals                     0

                                                                     Professional Coroporations             2382

                                                                              Alberta Dental Association and College 2016 Annual Report | 15
Continuing Competency 							 Practice Visits
Continuing Competency
                                                           Verification by provider is mandatory; attendance at
The Council of the Alberta Dental Association and          individual courses is verified or no credits are given.
College continues to review the standards for Con-         Credit hours are granted based on one hour of lecture
tinuing Education in terms of the accountability that      time equals one hour of credit time. Lectures and
is required under the Health Professions Act and the       courses must be provided by:
Dentists Profession Regulation. The Continuing Com-
petence requirement is 60 credit hours over a two-         • American Dental Association Continuing Educa-
year period ending in the odd years (e.g. January 1,         tion Recognition Program (ADA CERP) approved
2016 to December 31, 2017). Continuing education             providers;
requirements must be met prior to registration renewal     • Academy of General Dentistry Program Approval
at the end of the two-year term. If a member has not         for Continuing Education (AGD PACE) approved
met their required credit hour amount they may apply         providers;
for a 60-day extension (while retaining their practice     • International, national, provincial and state dental
permit) to be applied to this previous two-year term         programs in General Dentistry and Alberta Dental
or the member will be suspended until they obtain the        Association and College recognized specialties;
appropriate credit hours.                                  • Alberta Dental Societies;
                                                           • Registered Alberta Dental Specialists;
                                                                                                                     Practice Visits
To obtain program credits, a regulated member may          • University of Alberta Faculty of Medicine and
                                                                                                                     Practice visits are part of the Health Professions Act
undertake professional development activities such           Dentistry;
                                                                                                                     and the Dentists Profession Regulation. The Alberta
as attendance at a dental-related scientific or clinical   • Cardiopulmonary Resuscitation (CPR) courses by
                                                                                                                     Dental Association and College conducted practice
course designed to enhance the professional devel-           any recognized provider;
                                                                                                                     visits as part of the Continuing Competence Program
opment of dentists; attendance at a dentistry-related      • Approved Small Group Learning Sessions (or
                                                                                                                     as directed by Council. The visitations were designed
approved study club; receipt of fellowship by exam-          Study Club); and
                                                                                                                     to assist practitioners in the guidance and implemen-
ination; completion of a graduate or postgraduate          • Other activities approved by Council, the Chief
                                                                                                                     tation of Standard of Practice: Infection Prevention
specialty program; publication of a research paper in        Executive Officer or the Continuing Competence
                                                                                                                     and Control Standards and Risk Management for
a peer-refereed journal; self-directed study and other       Committee.
                                                                                                                     Dentistry and Standard of Practice: Use of Sedation in
activities approved by the Alberta Dental Association                                                                Non-Hospital Dental Practice.
and College Council, the Chief Executive Officer or
the Continuing Competence Committee.                                                                                 A total of 73 practice visits were completed in 2016.

                                                                                                  Alberta Dental Association and College 2016 Annual Report | 17
Complaints Resolution
The Alberta Dental Association and College is the dental regulatory authority for Alberta. The ADA&C administers all complaints within the authority granted by legislation
from the Government of Alberta. The main legislation is the Health Professions Act. Under the Health Professions Act, the ADA&C is unable to publicly disclose information
about a dentist and a complainant.

The public interest is forefront in the complaints process. All regulatory matters must balance protecting the public and ensuring fairness to a dentist.

The complaint process is designed to review a complaint and determine if:

      •    the conflict can be resolved by the Complaints Director;
      •    the complainant and dentist can resolve the conflict directly;
      •    further investigation is warranted; or
      •    the complaint should be dismissed.

An investigation can take on many forms as follows:

      •    interviewing the people involved;
      •    asking for written responses and comments;
      •    reviewing complete charts and treatment notes; and
      •    attending at the practice of the dentist.

If a complaint is refered to a hearing:

      •   the hearing may be held where witnesses, including the dentist and the complainant, may be present and give evidence under oath;
      •   hearings are open to the public and the date of a hearing is published on the ADA&C website;
      •   a purpose of the hearing process is to determine if the dentist has engaged in unprofessional conduct. The hearing process is focussed on the conduct of the dentist;
      •   a hearing tribunal includes one public member who is appointed by the Lieutenant Governor in Council, Government of Alberta and three dentists; and
      •   if a hearing tribunal determines that a dentist has engaged in unprofessional conduct, a summary of the decision and the evidence from the hearing is shared
          publicly, including on the ADA&C website.

18 | Alberta Dental Association and College 2016 Annual Report
Dentists are encouraged to address complaints and concerns with their patients early on in their practice with the goal of preventing a complaint but also to address the needs
of the patient. Where complaints are made to the ADA&C, dentists and complainants are encouraged by the Complaints Director, at the onset of the complaint process, to
work together to resolve the complaint. At times, the Complaints Director assists the dentist and the complainant to communicate with each other to resolve the complaint.

The Alberta Dental Association and College encourages resolution of advertising complaints. Advertising complaints are not easily resolved before a complaint is made
because many times notification of a complaint may then encourage a member to review his or her advertising to determine if it is compliant with the Health Professions Act
and the Alberta Dental Association and College Code of Ethics.

                             2016 Complaint Statistics
                             Category                                                        Total           Treatment             Advertising
                                                                                                            Complaints             Complaints
                             Complaints carried over from previous years and open
                             as of January 1, 2016                                                   94                  83                        11
                             New complaints 2016                                                  140                   131                        9
                             Complaints closed 2016                                                112                  102                       10
                             Complaints carried over to January 1, 2017                           122                    112                      10

                             Breakdown of complaints
                             Complaints referred to hearing                                           9                    7                       2
                             Hearings partly or completely closed to public                           0                    0                       0
                             Appeals (Complaint Review Committee)                                     0                    0                       0
                             Members assessed for incapacity                                          1                    0                       0

                                                                                                     Alberta Dental Association and College 2016 Annual Report | 19
Dental Facilities Accreditation
All non-hospital facilities and dental surgical facilities   Dental Surgical Facility Accreditation Regulation              Section 3(1) of the Health Care Protection Regulation
where general or neurolept anesthesia are used in            requires Council to approve and publish standards              sets out that minor surgical services are not exempt from
dental treatment must be accredited by the Alberta           for dental surgical facilities, and requires regulated         needing to be performed in an accredited facility if in
Dental Association and College. This process involves        members working in accredited facilities to comply with        the circumstances under which the surgical procedure
application, completion of a questionnaire and an            those standards. Section 12(1) of Schedule 7 of the            is performed, there is significant risk of any of the
inspection to ensure compliance with the Alberta Dental      Health Professions Act requires that a dental surgical         following:
Association and College Standard of Practice: Dental         facility be accredited before a regulated dentist                 • intra-operative or post-operative hemorrhage;
Facility Accreditation. This process is separate from that   provides dental surgical services in it to the public.            • intra-operative or post-operative airway
required by the College of Physicians and Surgeons of        Dental surgical services include:                                     compromise;
Alberta.                                                                                                                       • compromise of the patient’s cardiovascular or
                                                               1. a professional service that is provided by a                     respiratory status; and
Accreditation is mandated by law in Alberta in the Health         regulated member where an anaesthetic is used                • injury to a major vessel in the operative field.
Professions Act and the Health Care Protection Act and            that renders the patient unconscious, or where
is carried out by the Dental Facilities Accreditation             neurolept anaesthetic is used;
Committee. The Alberta Dental Association and                  2. an “insured surgical service” as defined in the           The Health Care Protection Act establishes the overall
College carries out the responsibilities of accreditation         Health Care Protection Act that is provided               regulatory framework for surgical services which apply
(as outlined in the Health Professions Act, Schedule 7)           by a regulated member in a facility that must             to both dentists and physicians.
by:                                                               be accredited under Schedule 7 of the Health
   • establishing a Dental Facilities Accreditation               Professions Act; or                                       “Insured surgial services” are defined by the Health Care
      Committee;                                               3. any other professional service described in               Protection Act. The Health Care Protection Act states that
   • establishing the power and authority of the                  the regulations that is provided by a regulated           in order for a facility to provide “insured surgial services,”
      Dental Facilities Accreditation Committee to                member that in the opinion of the council                 the facility must:
      accredit facilities; and                                    represents a risk to the patient that is greater
   • allowing for decisions of the Dental Facilities              than usual for a professional service provided              1. be accredited;
      Accreditation Committee to be appealed to                   by a regulated member.                                      2. have an agreement with Regional Health Authority;
      council.                                                                                                                    and
                                                             Dental surgical services include major and minor                 3. be designated by the Government of Alberta,
                                                             surgical services. Minor surgical services, as set out in            Minister of Health.
                                                             Schedule 1(1) of the Health Care Protection Act are
                                                             exempt from needing to be performed in an accredited
                                                             facility if certain anaesthetic and clinical conditions with
                                                             respect to the procedure and the patient are met.

20 | Alberta Dental Association and College 2016 Annual Report
2016 Dental Facilities Accreditation Statistics

                                              Distribution of Types of Procedures
Total Accredited Facilities              37
  Non-Hospital Surgical Facilties        33
  Dental Surgical Facilities              4

DFAC Activities
  Facility Inspections                    8
  Existing Facilities Re-accreditation    6
  Accreditations Outstanding              2
  New Facility Applications               3
  New Facilities Accredited               2

                                              Distribution of Procedures Performed for a Given Location

                                                                               Alberta Dental Association and College 2016 Annual Report | 21
Sedation
Dentists offering sedation must adhere to the requirements outlined in Standard of Practice: Use of Sedation in Non-Hospital Dental Practice, produced by the Alberta
Dental Association and College (January 2011). The Standard of Practice: Sedation in Dental Practices applies to dentists who are administering sedation in dental prac-
tices. Sedation is a pharmacologically-induced, minimally to moderately depressed level of consciousness that retains the patient’s ability to independently and continual-
ly maintain an airway and respond to physical stimuli and verbal command.

The standards apply to the administration of sedation in a non-hospital dental practice. Specifically, the Standard of Practice: Use of Sedation in Non-Hospital Dental
Practice apply to:
   • dental practices where sedation is administered;
   • dentists who administer sedation;
   • dentists who administer Modalities 1 through 4 in a dental practice that is within or part of a non-hospital dental practice; and
   • clinical personnel who provide surgical or sedation support to dentists administering sedation.

There are four modalities of sedation. The Standard of Practice: Use of Sedation in Non-Hospital Dental Practice, produced by the Alberta Dental Association and College
(January 2011) is divided into four sections for the four modalities. The modality determines the physical equipment and personnel requirements of the dental setting, the
training requirements of the dentist administering the sedation and the clinical personnel assisting the dentist.

The requirements for each modality, when used separately or in combination by a dentist in a non-hospital dental practice, must be met.

The modalities are:
   • Modality 1: Nitrous Oxide and Oxygen Sedation.
   • Modality 2: Oral Administration of a Single Dose of a Single Sedative Drug (Benzodiazepines or Benzodiazepine-like drugs and Antihistamines only).
   • Modality 3: Oral Administration of a Single Sedative Drug with Nitrous Oxide and Oxygen or Supplemental use of a Single Sedative Drug
     (upon review, permits are issued).
   • Modality 4: Parenteral and Parenteral-like Sedation
     (upon review, permits are issued).
       o     Single Drug IV (4S)
       o     Two Drug IV (4F - Fentanyl)

The Alberta Dental Association and College issues a permit based on the level of competency achieved for all dentists providing Modality 3 and Modality 4 described by
this Standard.

Where more than one modality of sedation is administered (including pre-sedation) at a single appointment, a dentist may only assess a fee for the highest modality ad-
ministered at that appointment.

22 | Alberta Dental Association and College 2016 Annual Report
2016 Sedation Statistics
If a patient’s response to sedation results in depression
                                                            Modality Registered    Number Registered    Permit Modality                   Number Issued
beyond the level of sedation intended, OR entry of the
patient into levels of deep sedation or general anes-       Modality 1                           103    Modality 3                                      329
thesia OR if the patient’s response or an unanticipated                                                 Modality 3/4S                                    46
                                                            Modality 1/2                         468
event results in the need for transfer of the care of the
patient to another provider, a dental surgical facili-      Modality 1/2/3                       311    Modality 3/4F                                      1
ty, a non-hospital surgical facility or hospital, it is a   Modality 1/2/3/4S                     44    Modality 3/4S/4F                                  91
reportable incident and must be reported to the Chief
Executive Officer of the Alberta Dental Association         Modality 1/2/3/4S/4F                  91    Modality 4S                                      20
and College.
                                                            Modality 1/2/4S                        1    Modality 4F                                        5
This sedation modality table does NOT apply to the          Modality 1/2/4S/4F                     4    Modality 4S/4F                                    11
administration of neurolept analgesia/general anes-
                                                            Modality 1/3                           1    TOTAL PERMIT ISSUED                             503
thesia (see page 22):
                                                            Modality 1/4S                          4
Dentists are required to register annually specifying
modality of sedation administered. Of the 2607 den-         Modality 1/4S/4F                       2
tists registered in 2016, 1398 registered for admin-                                                    Modality        Description
istration of sedation with the registration breakdown       Modality 2                           316
below.                                                                                                  Modality 1      Nitrous Oxide and Oxygen Seda-
                                                            Modality 2/3                          15
                                                                                                                        tion
                                                            Modality 2/3/4S                        1
                                                                                                        Modality 2      Oral Administration of a Single Dose
                                                            Modality 2/3/4S/4F                     3                    of a Single Sedative Drug
                                                                                                        Modality 3      Oral Administration of a Single
                                                            Modality 2/4S                          5
                                                                                                                        Sedative Drug with Nitrous Oxide
                                                            Modality 2/4S/4F                       2                    and Oxygen or Supplemental Use of
                                                                                                                        a Single Sedative Drug
                                                            Modality 3                             8
                                                                                                        Modality 4S     Parenteral and Parenteral-like Seda-
                                                            Modality 4S                            2                    tion (Single Drug IV)

                                                            Modality 4F                            4
                                                                                                        Modality 4F     Parenteral and Parenteral-like Seda-
                                                                                                                        tion (Two Drug IV - Fentanyl)
                                                            Modality 4S/4F                         3

                                                            TOTAL                               1398

                                                                                        Alberta Dental Association and College 2016 Annual Report | 23
Facial Esthetic Therapies & Adjunctive Procedures
The Standard of Practice: Facial Esthetic Therapies and Adjunctive Procedures applies to dentists who are administering Schedule 1 drugs such as neuromodulators (e.g.
Botulinum Toxin Type A), dermal fillers, other agents (injected and/or topical) and adjunctive non-surgical and/or surgical therapies used to provide comprehensive ther-
apeutic and esthetic oral and maxillofacial treatment for the restoration of a patient’s appearance in form and function or to enhance their appearance, or both.

Oral and Maxillofacial Surgeons may provide any procedures, so long as their training encompassed said procedures.

The Alberta Dental Association and College issues a certificate based on the level of competency achieved for all dentists providing the levels of treatment described in
the Standard. The Alberta Dental Association and College maintains a list of approved programs at each level.

Levels:
   • Level 1: Applied Anatomy Review and Introduction to Neuromodulators
   • Level 2: Basic Neuromodulators: Upper Face and Bruxism Treatment
   • Level 3: Advanced Neuromodulators: Mid-Face and Lower Face/Neck Regions and Myofascial Pain and Dysfunction Treatment
   • Level 4: 4a - Dermal Fillers: Basic Facial Dermal Fillers
              4b - Dermal Fillers: Advanced Facial Dermal Fillers
              4N - Neuromodulators for Deep Muscles of Mastication
   • Level 5: Advanced Non-Surgical Esthetic Procedures
   • Level 6: Advanced Surgical Esthetic Procedures

Dentists permitted to administer Facial Esthetic Therapies and Adjunctive Procedures - 2016

 Level of Certification                                                                                     Number Registered
 Level 1: Applied Anatomy Review and Introduction to Neuromodulators                                                           454
 Level 2: Basic Neuromodulators:                                                                                               415
           Upper Face and Bruxism Treatment
 Level 3: Advanced Neuromodulators:                                                                                             101
           Mid-Face and Lower Face/Neck Regions and Myofascial Pain and Dysfuntion Treatment

24 | Alberta Dental Association and College 2016 Annual Report
Alberta Dental Association and College 2016 Annual Report | 25
Radiation Health and Safety Program
The Alberta Dental Association and College is an
                                                            2016 Radiation Health and Safety Statistics
Authorized Radiation Health Administration Orga-
nization, delegated with certain powers, duties and
functions under the Radiation Health Administration         Category                               Number
Regulation of the Government Organization Act.
Since July 1997 the Alberta Dental Association and
College has provided services in the administration of      Active facilities certified              1348
the Radiation Protection Act and Radiation Protection
Regulation to owners of diagnostic x-ray equipment          Active owners registered                 1175
and class 3b and 4 lasers installed or operated within
dental facilities, including dental education facilities,
but excluding dental facilities owned by Alberta            Pieces of active equipment certified    6308
Health Services.                                            excluding lasers
                                                            Class 3b or Class 4 lasers               859
The Alberta Dental Association and College maintains
the database of all registered radiation equipment
owned by dentists in the province. Registration cer-        Suspended or cancelled                     0
tificates are issued after the equipment is inspected       registrations/certificates
and registered and must be displayed in all facilities.
The Alberta Dental Association and College monitors         Reported overexposures                     0
the existence of a Quality Control Program and the
mandatory use of personal dosimetry services in all         Investigations undertaken                  0
facilities.

                                                            Complaints received                        0

26 | Alberta Dental Association and College 2016 Annual Report
Alberta Dental Association and College 2016 Annual Report | 27
Dental Fees
The Alberta Dental Association and College commissioned an independent company, Trend Research Inc., to conduct a statistically valid survey of Albertans in August 2015.
The report demonstrated that nearly 75 per cent of Albertans receive dental care on a regular basis. The Alberta specific data are consistent with the national data as reported
in the 2010 Report on Findings of the Oral Health Component of the Canadian Health Measures Survey which showed that over 74 per cent of Canadians went to the dentist
in the previous year. This national Health Canada report indicated that of the 25 per cent of the people who had not visited a dentist, only 17 per cent reported that it was due
to cost. This is very similar to the Alberta survey with approximately 14 per cent saying that they did not go to the dentist due to cost. An analysis of the Alberta survey data
shows that other factors that discourage visits to the dentist are: a) whether or not they feel a visit to the dentist is necessary; b) fear/anxiety; and c) no dentist in the area.

                                                  Albertans'
                                                  Poor to         Value     for Money Spent on Dental Care
                                       Good to     Very      No
                                      Excellent
                                     80            Poor    Opinion
                                             73         11       15
                                     70

                                     60

                                     50
                           Percent

                                     40
                                                          73

                                     30

                                     20

                                     10
                                                                                                                                     15
                                                                                              11
                                      0
                                                   Good to Excellent                   Poor to Very Poor                         No Opinion

                                                            Albertans' Value for Money Spent on Dental Care
                                                                          Trend Research Inc. Survey August 2015

28 | Alberta Dental Association and College 2016 Annual Report
The Trend Research Inc. statistically valid survey of Albertans demonstrates that:

   • 73 per cent of Albertans feel they receive good to excellent value for their money spent on dental care.

   • Only 11 per cent of Albertans are concerned with the value for money spent on the dental care they receive.

   • Nearly 75 per cent of Albertans receive dental care on a regular basis.

   • In Alberta, the single biggest factor determining whether someone visits the dentist is whether they consider
     it necessary.

   • Dental fees are set like any other business and vary based on cost centres including geographical factors,
     U.S./Canada exchange rate and government regulatory requirements. The decrease in value of the
     Canadian dollar has increased the cost of operating a dental practice in Canada significantly as the
     majority of dental instruments, materials and equipment are manufactured in the U.S.

   • The costs of operating a dental practice and dental fees vary by province.

   • Dentist salaries in Alberta are on par with salaries in other provinces and with other professions.

   • Dentists are socially responsible and for example provide treatment to underprivileged Albertans covered
     by the Alberta Health social dental programs for significantly reduced reimbursement levels of between
     59 per cent and 66 per cent of the normal and customary fee.

   • Insurance companies establish maximum reimbursement levels for a dental procedure that are frequently
     lower than the actual fee for the dentist to provide the service. Insurance company maximums are not
     necessarily based on the actual cost of providing the dental service.

                                                                                                 Alberta Dental Association and College 2016 Annual Report | 29
Dental Prepayment Plans (Dental Insurance)
Dental insurance is not insurance as it is a prepaid dental benefit plan and is a means to assist patients in paying
for dental treatment. Most Albertans (73 per cent) have access to a prepaid dental plan through their employer
and the insurance companies that provide them are actually benefit administrators. Insurance companies reimburse
patients based on the level of coverage decided by the patient’s employer. Prepaid dental plans were developed
to assist patients with paying for dental care, not to pay for 100 per cent of the dental care received.

Insurance companies establish percentage reimbursement, e.g. 80 per cent, and the maximum reimbursement
level for the various prepaid dental plans. Insurance companies frequently set the maximum reimbursement level
below the actual fee to provide the dental service which leads to the patient paying the percentage not paid by
the insurer and the gap between the insurer’s maximum reimbursement level and the normal and customary dental
fee to provide the service. For example, insurance companies frequently state that they are providing 100 per cent
dental coverage but the 100 per cent is limited to a maximum for the procedure that is set far below the actual
cost of providing the service. In effect it is really an 80 per cent or 90 per cent reimbursement or even less of the
actual cost. This creates confusion for patients as the insurance company says it is a 100 per cent coverage when
it is not and leaves the dentist trying to explain to patients that these are actions taken by insurance companies to
shift costs from the insurance company to the patient.

Dental insurance premiums have gone up year over year but for the most part insurance benefit maximums have
remained the same. In effect this means that in current dollars the maximums have actually decreased due to inflation.

The Alberta Dental Association and College collaborates with insurance companies by sharing information collected
annually through the Alberta survey of dental fees. Dental prepayment plan providers have not kept pace with the
fee increases for dental care in Canada.

30 | Alberta Dental Association and College 2016 Annual Report
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