Belfast Community Response - COVID-19 - Meetings, agendas, and minutes
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COVID-19 Belfast Community Response Closing Report - August 2020
COVID-19
Community Response
Acknowledgement and Thanks
We would like to acknowledge and thank all agencies, staff and volunteers for their hard work
and dedication to the community response in supporting those who needed help during the
lockdown period. Below are some of the agencies who supported the community response
in Belfast however there are many more agencies and volunteers who also assisted local
communities during this time.
EBCDA
Inter Comm SOS Bus NI
COVID-19
Community Response
Key Achievements
• 9,770 calls handled by
• Local • Belfast the Contact Centre
• 930 welfare • More than 30
communities Community referrals were staff provided
• 6,908 enquiries were in
were the 1st relation to food parcels managed
responders
Response Hub by the Area with ‘Big Word’
• 5,115 calls handled by
across the city and established local community run helplines Teams (this included training to improve
mobilised resources, within 9 days • 4,577 calls were made by the providing advice communication with
formed partnerships and (distribution Hub, Contact Centre to residents to and signposting for
customer helpline and prepare them for the closure of prescription pick up, people who don’t
recruited volunteers to
support with localised remote contact centre)
the scheme and to signpost them
on to community support where emotional support and have English as their
responses needed emergency food) first language
• 107,407 food • Over £1.6 million allocated • Weekly meetings
• 1,273
parcel’s and hot (or in the process of being
RESILIENCE
allocated) to Community
took place at
food delivered over PACK
community level
Groups
resilience
16 weeks
• 9,320 deliveries or • 134 community organisations between key
• 50,533 food parcel’s from prescription received funding as part of partners to co-ordinate
Community Response
Hub and 56,874 food
pick-ups were packs were community response
• At least 150 community
and align resources,
reduce duplication and
parcels and hot food from
Community Organisations
made on behalf of
residents
provided organisations to receive
funding to support the
community recovery
maximise outcomes
COVID-19
Community Response
Belfast City Council Community Hub
DfC commence Work is Belfast’s Regional stock
31 March
engagement 1-7 April
completed 8 April
Community 24 April
limits are met,
2020 with local 2020 at speed to 2020 Response 2020 which caps the
authorities to establish Helpline goes allocation for
establish local Belfast’s live and initial Belfast at 4,700
response hubs Community food deliveries food parcels per
Response Hub are made week
Call back process
commenced to
Self-referral food
parcel scheme
Continued to
provide weekly
Food parcel
7 May
2020
prepare residents 26 June
2020
delivered by 29 June
2020
food parcels 31 July
2020
scheme
for the closure to around
of the scheme
Belfast City
Council ceases 900 shielding ends for all
and signpost to
local community
distribution and individuals by Red
Cross via Inverary
residents
centre is stood
support down Community Centre
COVID-19
Community Response
Grant Funded Allocated by
Belfast City Council
27 March 9 April May July July
2020 2020 to present 2020 2020
£120,000 £635,000 £210,000 £486,000 £150,000
emergency community thematic funding recovery recovery
response response funding allocated to 12
funding being summer
allocated to 9 groups to deliver funding micro
funding on thematic allocated to grants to be
strategic groups-
allocated to focusing on areas such as 9 strategic allocated to up
9 strategic providing food, food, mental groups across to 150 grassroots
groups to connectivity, health, BME, Belfast to organisations
provide urgent financial advice
domestic violence, assist with across Belfast
counselling, LGBT to assist with
support and support and others recovery recoveryCOVID-19
Community Response
Making a Difference
I’m incredibly proud of the agents The highlight for me was being I was contacted by Within the hub, my role involved
and team leaders who conducted the able to make a difference to each organising welfare support for
contact work, the supervisors who pulled this individual who called. Some had severe
constituents who received individuals/families, this ranged from advice
altogether, the area team who dealt with difficulty accessing food, needed mental a food box, to say thank you. and support for mental health and emotional
those with more complex needs, the packers and physical health support or were Our communities have come wellbeing to prescription pick-ups and food
and dispatchers, the delivery drivers who just a bit lost about where to turn. And referrals. The highlights were how quick
knocked, waited, went upstairs, round back together like no other time I’ve everyone was willing to help, the satisfaction
sometime a listening ear was all they
gardens, revisited day after day to ensure needed, when they felt the effects of seen before to help those in of knowing we were helping people in need.
someone who was vulnerable got a food
social isolation.” Contact Hub Agent. need.” Elected Member. Working in partnership is so important.”
parcel.” Community Response Lead. Community Support Coordinator.
On behalf of the A social worker praised These kind gestures Thank you so very much for
Department, I wanted to the delivery drivers. She helping us access support,
say thank you for all that you and help restore our
said when delivering especially when we had nowhere else to
your teams have done to support to the elderly they are giving faith in human nature turn to. You were very effective
the COVID-19 emergency food them more time to get to the and gave us a feeling in making things happen we just
box scheme and the wider Covid door. Thanks.” of community spirit.”
response.” Department for can’t thank you enough.”
Communities.
Partner Agency. Belfast Resident. Belfast Resident.
The community sector were able to
identify those most in need, were
flexible and agile to the response and had
a strong infrastructure to links with services
that could support local communities. Going
forward we want to build on the good work
during the pandemic to further strengthen
the community sector infrastructure and
volunteering within local communities
across Belfast.” Community Group.COVID-19
Community Response
Community Response Process
Strategic Driver/ Key Partner Regional Helpline Belfast Hub
Regional Coordinator Funding Body - Referrals and advice - Referrals and advice - Helpline and food parcels distribution
Belfast Community Helpline referrals Contact centre support Area team support Food Distribution Team
• Belfast Health and Social Care South • Food parcel scheme admin and • Contacting statutory or C&V services • Organising driving rotas
Eastern Health and Social Care Trusts delivery lists on behalf of individuals to source • Creating delivery schedules
(Food Parcel requests for shielded • Referrals to the Area Team support • Delivering food parcels
patients) • General advice • Urgent need of food support • Supporting vulnerable residents
• Belfast residents or third party on their • Signposting to emotional support • Linking in with partners to stay up to
behalf, with consent where possible speed on support available and where
• Regional Helpline referrals • Signpost to community and voluntary there were gaps or service pressures
sector
• Analytics, analysis and reporting
Funded community and voluntary groups/volunteers
• Directly supported individuals and families in Belfast to receive timely support in relation to a wide range of needs such as
food, emergency response, emotional wellbeing, prescription pick-ups and by providing general and specialist advice
• Continuing to provide ongoing support to local communities in BelfastCOVID-19
Community Response
Food Distribution for Community Hub
• Between the 8 April and • Approximately 5,000 food
31 June, there were a total parcels were delivered each
of 6,980 requests for food week to residents across
parcels processed by the Belfast.
contact centre and a total of
50,533 food parcel deliveries
made to vulnerable residents
in Belfast via the community
response hub. The heat
map on the right hand side,
shows the distribution of food
requests across the city.COVID-19
Community Response
Contact Centre
Total welfare referrals in CRM
Third party escalation or referral: 697
Medication: 121
Social contact: 82
Fuel and utility: 24
Postage: 2
Transport: 4
Food parcel delivery: 6908
• Between the 8 April and • In addition, to
31 July 2020, the contact the calls the
centre handled 9,770 calls contact centre
in regards to the community also dealt with
response. From these calls, emails. At the
7,838 requests for support peak of the
were recorded and dealt with, crisis around
88% were in relation to food 300-600 emails
request enquires this also were processed
included residents calling to each day.
find out date of deliveries,
clarification on missed
deliveries, and customers
cancelling deliveries.COVID-19
Community Response
Area Team
Total welfare referrals in CRM
888
• Between the 10 April until the 31 July, there were 930 189
welfare referrals supported by the 4 Area Teams (North,
South, East and West). 109
93
• The majority of referrals were for charity or community 50
support (43%), non emergency service support (20%), 6 12
2 4 5
27
11 7
collection and/or delivery of prescriptions (11%) and
me Bill
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• On receipt of a referral staff within the Area Support
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Teams would then work closely with both statutory and
Em
community and voluntary partners to make sure that
the person’s needs were met in a timely and effective
manner. Knowledge of services and relationships with
service providers have developed and grown as a result
and this is something we will continue to build on as we
move into recovery.COVID-19
Community Response
Grant Funding
Council DfC
Area of expenditure contribution contribution Total
Covid-19 Community
£149,300 £485,700 £635,000
Support Fund
Thematic Funding £210,000 0 £210,000
• A total of £1,601,000 grant funding has been made
available to community and voluntary organisations Emergency Response
to support residents across Belfast. Funding
£120,000 0 £120,000
• Of the £1,601,000, £1,115,300 has been contributed Recovery Funding
£486,000 0 £486,000
from the Council and £485,700 has come from the Strategic (Current)
Department for Communities. Recovery Summer
Funding Micro Grants £150,000 0 £150,000
(Current)
Total £1,115,300 £485,700 £1,601,000COVID-19
Community Response
Strategic and Thematic Funded Partners
- Key Achievements
£
134 56,874 212 5,115
Local groups funded to Food parcels or hot meals Emergency payments made Calls/referrals to local
provide community response provided community helplines received
RESILIENCE
PACK
1,273 320 190
Resilience packs provided Deliveries or pick-ups made on Education Chrome Books
behalf of shielding residents providedCOVID-19
Community Response
Lessons Learned
There has been significant learning captured as part of the emergency
response, which will shape our recovery plans:
• Ability to be • The importance • The significant • The opportunity to • Having a community
responsive to of effective capacity, support work with partners infrastructure
local needs by relationships and reach available to embed an area that is robust
empowering between council, at community level based approach with established
communities statutory and both funded staff to identifying and relationships has
community and programmes addressing local been important
partners to support and through needs and priorities in delivering
agile service volunteering a partnership
delivery community
responseCOVID-19
Community Response
Next Steps
Looking ahead, as we develop our plans for the City’s recovery, we
will work with communities and city partners to further develop
community confidence, capacity and resilience across neighbourhoods
through a range of programmes of support, including:
• Developing • Working with communities • Continue to build community capacity,
working with the sector and partners
• Resourcing the sector to deliver
and creating community wealth -
and city partners to identify
integrated services specific area recovery
to bring forward a new community
support framework for Belfast, which
maximising opportunities presented
by investments in the city to stimulate
at a local level (area priorities, which will give will build upon the skills, knowledge, the local economy, support local supply
capacity and resilience already chains, create community wealth and
working model) focus to our recovery plans demonstrated deliver social and economic value
• Supporting local • Investing in the
businesses – regeneration of our
retaining and neighbourhoods
creating jobsStay Safe
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