Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare

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Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
09                   16                  28              Slug �
                   Fruitful endeavour   Tech to connect     Makers and creators
                   Growing is a         Safely exploring    Reinventing golf and
                   labour of love       the digital world   painting memories

Autumn 2022

       Band together
       The String Alongs
       get their groove on
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� From the CEO                                                                                                                                                                     From the editorial team �

                                                                                                            “I’m constantly inspired
                                                                                                            by the strong sense of
                                                                                                            connection that has

A fast
                                                                                                            endured throughout our
                                                                                                            villages and care homes,
                                                                                                            and which comes through
                                                                                                            in this edition’s stories.”

start to
                                                                                                                East Auckland residents at
                                                                                                                                                   Above: Laura, Vanessa, Lara, Suzy
                                                                                                            Edgewater Village took pride
                                                                                                            in the opening of their new
                                                                                                            amenities building in March,           Welcome to the Autumn issue of The Villager;
                                                                                                            meanwhile our first residents          my first at the helm.

the year
                                                                                                            move into Fairway Gardens                  It’s been a team effort: Vanessa Trethewey
                                                                                                            mid-year: New Zealand’s first          contributing writer; Lara Harrison and
                                                                                                            retirement village on a golf course.   LauraGrace McFarland for input and design.
                                                                                                                And, recently, we laid the         Bringing together all the necessary elements
                                                                                                            foundations for a new care home        has been a true collaboration. It’s a bit like
                                                                                                            at Gulf Rise in Red Beach, the         a good scone recipe, if you don’t get the
                                                                                                            first 6 Green Star rated building      measures right, you get something cooked
                                                                                                            in the industry (the highest           up, but it may not leave you with a nice taste!
                                                                                                            level of green building rating         We hope we got the measures right for you
Kia ora                             I am thankfully recovered, but       commercial laundry business.       achievable in New Zealand).            this time. After all, Metlifecare residents, this
What a whirlwind start to 2022.     relieved I was both double           We welcomed more than 700                                                 is YOUR magazine. We merely attempt to
We welcomed in the New Year,        vaccinated and boosted.              new residents and 300 new          The next few months                    represent the rich and varied lives you lead;
then with careful preparation           The Covid-19 pandemic            Metlifecare team members           I’m excited to introduce you           the mischief you get up to; the wonderful
but some trepidation, we            has been tough for everyone          and now have 32 villages. The      to our new Metlifecare brand           stories you share; and the positive influence
braced for the Omicron wave         to endure. When life gives you       addition of the Selwyn villages    (page 6). As residents you are         you have on the lives of others.
we knew was approaching.            lemons, make lemonade right?         means we now provide a true        experiencing our brand every               Like resident Robert Thompson from
    We continue to ride that        I’m constantly inspired by the       continuum of care at more of       day: it’s the unique promise           The Poynton Village, who’s their “go to” guy
wave. It hasn’t been without its    strong sense of connection           our sites to meet the needs of     Metlifecare makes to you, our          for all things tech. He also presents village
challenges. Thank you to all our    that has been maintained             New Zealand’s aging population.    future residents, employees,           seminars on how to keep safe online. There’s
residents for trusting us to keep   throughout our villages and                                             and everyone we partner with.          nothing that makes my blood boil more than
you as safe as possible. Thanks     care homes, and which comes          Development news                   Our new brand will gradually           online scammers, so I hope you find our
also to families and friends who    through in this edition’s stories.   In December we announced the       appear in advertising and at           ‘Tech to connect’ story interesting and, most
have tolerated the sometimes-       Together we’ll get through this      acquisition of 13-hectares, with   your village from early April.         importantly helpful, to avoid online scams.
necessary visiting pauses, so we    and as a great friend of mine        expansive beach views, in the          So please, flick the pages             As always, we’d love to know what you
could minimise infection risk.      said two years ago when it all       seaside town of Mangawhai.         over and be entertained and            think. Please send any story ideas, brickbats
    Our people have done an         started, “we’ll all have very        Once built, the sustainably        inspired, because as you’ll see,       or bouquets to editor@metlifecare.co.nz
amazing job to maintain robust      clean hands”.                        designed complex will be the       our resident communities are               I’ll be putting a hot off the press copy into
infection prevention and control                                         town’s first retirement village    as vibrant as ever.                    my Mum’s hands. I know she’ll give me her
protocols. I am very proud of       We’ve been busy                      and care home.                                                            motherly flavoured honest opinion. What more
my team, who have stepped up        Despite the challenges of the            In Pukekohe we’re              Kia kaha                               can a daughter ask for!

                                                                                                            Earl
and demonstrated empathy,           pandemic, we successfully            developing a hillside site
care and putting people first.      completed the acquisition of six     overlooking the township                                                  Suzy Clarkson
    Despite taking as many          Selwyn villages- Park, Heights,      that will be home to 168                                                  HEAD OF COMMUNICATION
precautions as I could, I tested    Oaks, St. Andrew’s, Wilson           independent villas and a 60-       Earl Gasparich
positive for Covid-19 in March.     Carlile and Karori, as well as a     bed premium care home.             CEO – METLIFECARE

                                                                                                                                                                                       metlifecare.co.nz   1
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
News �

Contents                                            09
                                                                                                                          Village life
                                                                                    PO Box 37463,
                                                                                    Parnell, Auckland 1151

                                                                                    Metlifecare.co.nz

    04
                                                                                                                          News and views
                                                                                    0800 909 303

                                                                                       /Metlifecare

                                                                                                  /Metlifecare

                                                                                    The Villager is published for
                                                                                    Metlifecare Ltd. Metlifecare’s
                                                                                    The Villager is available online at
                                                                                    Metlifecare.co.nz

                                                                                    Editor: Suzy Clarkson
                                                                                    For all editorial enquiries,
                                                                                    please contact the editor at
                                                                                    editor@metlifecare.co.nz
                                                                                                                                                                                        New shed not
                                                                                    Contributors: Choir, Vanessa
                                                                                                                                                                                        just for blokes
                                                                                    Trethewey, Lara Harrison,
                                                                                    Anna Murdoch, Haley Coe,                                                                            A new blokes’ shed has opened at
    19                                                                              Vern Walker, Alan Arnold,
                                                                                    Dean Mackenzie, Kylie Raine                                                                         Crestwood Metlifecare – but it’s
                                                                                                                                                                                        certainly not just for blokes.
                                                     30                             Published and printed by:
                                                                                    SCG www.scg.net.nz                                                                                       The size of a double garage,
                                                                                    Senior Designer: Julian Pettitt                                                                     and equipped with a range of
                                                                                    Content Director:                                                                                   machinery including woodwork
                                                                                    LauraGrace McFarland
                                                                                                                                                                                        and metalworking tools, the highly
                                                                                                                                                                                        anticipated workshop is a home-
                                                                                                                                                                                        away-from-home for project-
                                                                                                                                                                                        loving residents.
                                                                                                                                                                                             “Everyone is delighted because
                                                                                                                                                                                        it taps into an area of interest that
                                                                                                                                                                                        we’ve not previously catered to. It’s
                                                                                    The Villager is printed on
                                                                                    FSC®certified MIX source pulp                                                                       a huge hit,” says Crestwood Village
03                            15                         24                         from well-managed forests                                                                           Manager Helena Pearson.
Village life                  Village events             It takes a community       and other controlled sources.
                                                                                    We print using BIO-inks that                                                                             Officially named The Shed, it’s
                                                         to design a village
06                            16                                                    contain materials which are                                                                         not defined by gender – in fact one
                                                                                    based on renewable resources
What’s in a brand?            Tech to connect            26                         including wood resin (rosin,                                                                        lady member has already been
                                                         The life of a retirement   colophony), and vegetable oils,                                                                     recruited and others are keen
08                            19                                                    linseed oil and soy bean oil.
                                                         village pioneer                                                  The Crestwood chicks                                          to join. The Shed was officially
Sustainable financing         Growing up Guiding                                    The contents of The Villager                                                                        opened in December by resident
Q&A                                                      28                         are protected by copyright and
                                                                                                                                                                                        Ivan Hollway, who recently passed
                              20                                                    may not be reproduced in any          Congratulations to the          arrivals emerged. Resident
                                                         Reinventing golf           form without written permission                                                                     away at the age of 97.
09                            Putting the edge in                                   of Metlifecare. Opinions
                                                                                                                          Crestwood Care Home             Rita McCormack was
A fruitful endeavour          Edgewater                  29                         expressed in The Villager             residents as they have just     overwhelmed, “in my 95             “Ivan really championed this
                                                         Latent talents
                                                                                    are not necessarily those of          become the proud parents        years I have never seen       shed – it’s his legacy. He’d been a
                                                                                    Metlifecare, the publisher or
10                            21                                                    editor. Information contained         of nine little fluffy chicks.   an egg hatch and I am so      skilled builder and thought a blokes’
Ukuleles unanimous            Q&A with Sophia Tang       30                         in The Villager is correct at the     The residents have been         delighted I have now had      shed would be hugely appealing for
                                                                                    time of printing and while all due
                                                         Autumn eats                care and diligence has been           caring for the eggs in an       the chance” she beamed.       residents who loved to tinker but
11                            22
                                                                                    taken in the preparation of this      incubator in the resident       Now the fun starts as they    no longer had the space. He felt
Joyce's Journey:              Development                32                         magazine, Metlifecare is not
                                                                                                                          lounge and over the             start to grow. The chicks     a communal facility would be a
investing in our nurses       update: new villages       Resident Q&A:              responsible for any mistakes,
                                                                                    omissions, typographical errors       past 48 hours there has         will stay in the care home    great place for people to continue
                              for Pukekohe and           Alice Oborn                or changes to product and
12                                                                                                                        been tapping, cracking,         for the next couple of        their interests whilst also making
                              Mangawhai                                             service descriptions over time.
Say ‘hi’ to our newest                                                                                                    chipping and chirping and       weeks before they return to   friends. Turns out he was right!”
Village Managers                                                                                                          one by one the tiny new         live on the farm.

2         The Villager � Autumn 2022                                                                                                                                                                    metlifecare.co.nz        3
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� News                                                                                                                                                                                                        ANZAC Day �

                                                                                                              Honouring ANZAC
                                            Highlands highlights

                                                                                                              through art
                                            It has been celebrations galore at Highlands Metlifecare,
                                            with two of our couples commemorating rather significant
                                            wedding anniversaries. Congratulations to Dennis and
                                            Beryl Gilbert who have been married for an incredible 74
                                            years, and to Geoff and Olive Wilkinson who are hot on
                                            their heels at 72 years married. What milestones!                 Greenwood Park’s artists and craftspeople are teaming up
                                                 Meanwhile Gerald Sizoo has become the village’s              to commemorate Anzac Day, with a special art exhibition
                                            latest centenarian. Gerald has been a familiar face at the        running in the village gallery from April 16-30.
                                            village for over 25 years – and not just as a resident! An
                                            ordained lay preacher, he and his late wife used to live          Several of the village’s most            event follows on from the
                                            on a street next to the village and he devoted a great            talented creatives have produced         outstanding Anzac exhibition we
                                            deal of time to visiting residents there. He started up the       work specially for the event, across     held at the village last year,” says
                                            popular Highlands Sunday Service and only retired from            a wide range of mediums. From            Greenwood Park resident, artist,
                                            taking these services last year. But never fear, the spritely     crocheted and ceramic poppies            and gallery supervisor Dan O’Brien.     Title: Lest We Forget.
                                                                                                                                                                                               Creator: Jilly Haddrell
                                            centenarian is still on call to visit residents who require his   to poignant oil paintings – and the      “We have so many incredible
                                            help during their times of need.                                  piece de resistance, a stunning          artists living in this village and
                                                                                                              applique design by resident Jilly        pulling this exhibition together has
                                                                                                              Haddrell. “This highly-anticipated       been very much a group effort.”

New voice for the
aged care sector

For the first time New Zealand has a
dedicated Aged Care Commissioner.
The role’s primary focus is to promote,
protect and advocate for the rights of
people who receive aged care services.
There is also a focus on driving positive
systemic change and improvements
across the sector.                                                74                               72
    Carolyn Cooper, a former nurse
and latterly Managing Director of a
large, aged care and retirement village
provider has been appointed, taking up
the role in mid-March.
    The role reports through the                                                                                                                                                               Title: 1918 - Never Forgotten
                                                                                                              Title: Going Home. Artist: Dan O’Brien                                           Artist: Colleen Manning-O’Byrne
Health and Disability Commissioner,
whose office investigates complaints
about aged care, home care, needs
assessment and palliative care.                                                                                       Lest we forget                                  April 25 is still widely commemorated across
                                                                                                                                                                      our villages. From a plated breakfast for 100
    The appointment was made by the
Government for a five-year term.                                                                                  Anzac Day holds a very special place in the         people at Kapiti Village, to the placing of white
    “All New Zealanders need to be able                                                                           hearts of our residents. Many have loved            crosses in a ‘Garden of Remembrance’ at Forest
to access safe and quality health care.                                                                           ones who fought and died for their country,         Lake Gardens. Whichever Metlifecare village
Our country has an ageing population,                                                                             while others are ex-servicemen and women            you call home, let’s all stand together this Anzac
and we expect demand for aged care              100                                                               themselves. Although the pandemic has changed       Day to remember the amazing bravery and huge
services to increase,” Associate Minister                                                                         some of the ways we can honour our Anzacs,          sacrifices made by those who came before us.
of Health Dr Ayesha Verrall said.

4        The Villager � Autumn 2022                                                                                                                                                                 metlifecare.co.nz       5
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� New brand                                                                                                                                                                                                                 New brand �

                                                                                                                                                                                                        (as in rockstars) who you can
                                                                                                                                     Famous brand quotes                                                always rely on. Putting it all
                                                                                                                                                                                                        together - you can summarise
                                                                                                                                     A brand is a voice, and a product is a souvenir.                   our new brand as “telling stories
                                                                                                                                     Lisa Gansky (Entrepreneur, writer, speaker)                        with people at the heart”.
                                                                                                                                                                                                            A Metlifecare village is my
                                                                                                                                     A brand is the set of expectations, memories,                      place, your place, our place.
                                                                                                                                     stories and relationships that, taken together,
                                                                                                                                                                                                        Test yourself on brand
                                                                                                                                     account for a consumer’s decision to choose                        How much brand knowledge do
                                                                                                                                     one product or service over another.                               you already have, consciously
                                                                                                                                     Seth Godin (Author, entrepreneur, blogger, speaker)                or unconsciously?
                                                                                                                                                                                                            Test yourselves with the
                                                                                                                                                                                                        questions below but cover the
                                                                                                                           families, village managers,              like our residents. We may use      answers below the orange line
                                                                                                                           caregivers, chefs, activities            tag lines like “pocket rockets”,    so you are not tempted to take
                                                                                                                           coordinators, gardeners,                 “legends” and such like. The        a peek at them.
                                                                                                                           maintenance teams, and many              stories we will celebrate reveal    1. Name the top three brands
                                                                                                                           more. You’ve probably heard the          the richness, vibrancy and              worldwide?

What’s in a brand?
                                                                                                                           phrase “it takes a village to raise      diversity that makes up life at a   2. What brands are behind
                                                                                                                           a child”. Well, we reckon it takes a     Metlifecare village.                    these famous brand
                                                                                                                           community of people to make a                 Those people who choose            advertising taglines:
                                                                                                                           good village. What do you think?         to work for Metlifecare are         • Lowest prices are just
                                                                                                                               Those people who choose              people who want to make a               the beginning.
                                                                                                                           to live at a Metlifecare village         difference. They care deeply        • The ultimate driving machine.
We are refreshing our Metlifecare brand. We are
    Metlifecare Brand Development
                                                                                      Our main font, which is 20           know they have a community               about resident wellbeing, and       • Just do it.
updating it to be more representative of us in 2022                              what you are reading right                around them of like-minded               they influence the feeling of the   • Endless play.
                                                                                 now, helps create our visual
and beyond. Our new brand better reflects who we                                                                           people with great stories to             villages. The stories about our     • Think different.
                                                                                 voice and brand personality.              share. Our brand is always               staff will champion the (good
are and what makes us unique.                                                    This particular font has been
                                                                                                                                                                                                        3. What has been the most
                                                                                                                           respectful but it’s also playful,        fun) troublemakers or the rocks         trusted brand in New Zealand
It is the promise we make to                 heart logo. Why? Because            chosen for its high legibility and
                                                                                                                                                                                                            for the past 10 years?
our customers: our Metlifecare               rather than a heart logo, our       Dementia Friendly readability.
current and future residents;                heart is infused throughout         It’s uncluttered, with no fancy           For more insight into our new brand www.alittlebitofextraordinary.co.nz
                                                                                                                      Metlifecare Brand Development                                               33

our employees; and everyone                  our brand with our focus on         bits and a decent size, so
we partner with.                             people and stories. Colours and     it’s easier to read for anyone
     Our new brand shows we                  font play a role too. Alongside     living with dementia. All our
care about what matters to our               chosen images, they’re the look     communications and marketing
residents and what’s important               and feel of the brand. Our base     material now have Dementia                                                                                             ANSWERS
to them. It represents Metlifecare           colour is a deep blue, which        Friendly considerations applied.                                                                                       1. Apple, Google, Microsoft
right now and into the future.               epitomises knowledge, security,                                                                                                                               Closely followed to round
                                             and integrity, accompanied by       The heart of our brand is our                                                                                             out a top 10 by: Amazon,
Where will I see examples of it?             a palette of bold lively colours,   people. And, we have people                                                                                               Samsung, Coca Cola, Toyota,
Well for starters it’s right                 depicting energy and joy.           at our heart.                                                                                                             McDonalds, and Disney
throughout this edition of The               Sometimes vivid colours are         By people we mean our                                                                                                     (brand order and placement
Villager. Gone is the specific               called colour pops.                 communities of residents,                                                                                                 depends on the survey)
                                                                                                                                                                                                        2. Bunnings, BMW, Nike,
                                                                                                                                                                                                           Lego, Apple
                                                                                                                                                                                                        3. Whittaker's chocolate (as
                                                                                                                                                                                                           voted in the Reader's Digest
                                                                                                                                                                                                           Survey, which has run for
                                                                                                                                                                                                           22 years).

6               The Villager � Autumn 2022                                                                                                                                                                       metlifecare.co.nz     7
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� Corporate news                                                                                                                                                                                      Crestwood orchard �

Sustainable
financing Q&A
In December, Metlifecare completed New
                                                                                                                                                                                                               Left
Zealand’s largest-ever sustainable re-financing,                                                                                                                                                               Ian Crowther and
worth NZ$1.25 billion. This made us the first                                                                                                                                                                  Glennys Mullane
operator in the New Zealand and Australian                                                                                                                                                                     enjoying their
                                                                                                                                                                                                               orchard
retirement village and aged care sector to be                                     Jonathan Wilde                                                                                                               Far left
fully debt funded by sustainable financing. Chief                                 Chief Financial Officer,                                                                                                     Bet Mitchell
Financial Officer Jonathan Wilde explains.                                        Metlifecare                                                                                                                  tending her
                                                                                                                                                                                                               pride and joy

What is sustainable financing?        finance is a natural extension of     our sustainability strategy to

                                                                                                                    A fruitful endeavour
Sustainable financing is taking       these goals.                          life. We’re pleased to be able
environmental, social and                                                   to complement these efforts
governance (ESG) considerations       What does sustainable                 at a corporate level through
into account when making              financing mean for our villages       sustainable financing.
investment decisions.                 and residents?
     There are different types        Staff and residents helped us
of sustainable financing,             develop the three targets linked
                                                                                                                    Transforming a vacant plot of land into                area for everybody to access. It’s an orchard for
                                                                                                                    a bountiful orchard has been a labour                  all residents to enjoy.”
but in Metlifecare’s case we          to the loan, so we know they’re                                                                                                           Residents were invited to sponsor a tree of
re-financed our debt into a           of interest and relevance to                                                  of love for a group of residents at
                                                                                                                                                                           their choosing. Many helped plant them under the
Sustainability Linked Loan (SLL).     those at our villages. But we’re                                              Crestwood Metlifecare.                                 watchful eye of village gardener Jack, and others
This means the cost of the debt       also keen to work with residents                                                                                                     have contributed by helping water the orchard
is linked to achieving three          on initiatives like energy            Above                                   Two years ago, the section consisted only of grass,    during the long hot summer. The recent addition
targets [see box below]. We pay       efficiency, and water and waste       It’s not always numbers and             with a cabbage tree and a grapefruit tree. Now,        of two lovely seats in the middle of the garden
                                                                            spreadsheets! Here’s our CFO visiting
a lower interest rate on the loan     reduction. There’s so much                                                    it is home to around 50 trees including feijoa,        has added to the serenity, and plans are in the
                                                                            Greenwich Gardens for St Patrick’s
if we achieve the targets, but        activity already being led by         Day, alongside resident Mick and        apple, pear, orange, mandarin, lemon, and even a       pipeline to create a meandering path through the
higher interest if we fall short.     residents in villages that brings     Handover Manager Jarrod Shearer.        fig, plus grapevines, rapidly growing passionfruit     orchard so that residents with walking frames are
                                                                                                                    vines and even some blueberry bushes.                  more easily able to access and enjoy it.
Is this a new form of financing?                                                                                         The project was initiated by a group of tree-          The finishing touch?
Yes, this is an emerging area of         Three ESG targets of the SLL                                               loving residents and one of them, Bet Mitchell,             “Crestwood has just opened The Shed and
financing that’s growing around                                                                                     created a landscape plan on her iPad and               some of the men have handmade little copper
the world. It’s a response to an         1. Greenhouse gas reduction: Joining the Science Based                     presented it to the Residents’ Committee. Village      signs to go underneath the trees with each
increasing awareness of ESG.             Targets Initiative (SBTi) to establish a decarbonisation target to         Manager Helena loved it!                               sponsors’ name inscribed on them. It looks
More and more businesses are             help limit global warming to 1.50C. Reducing our greenhouse                     “The Garden Club has some raised garden           absolutely lovely!”
becoming attuned to it.                  gas emissions in line with that target.                                    beds at the bottom of the site so we thought an
                                         2. Green care homes: Building six new aged care                            orchard would tie in really nicely. The idea is that
What motivated Metlifecare to            communities which achieve a 6 Green Star rating from the                   when all the trees have matured a bit and start
be an early adopter?                     New Zealand Green Building Council.                                        fruiting, residents will be encouraged to come
We want Metlifecare to grow              3. Dementia care: Increasing our dementia offering six-                    and pick some for themselves,” says Bet, whose
                                                                                                                                                                           "The idea is that when all the trees
in a way that’s sustainable              fold within five years, and achieving Dementia Friendly                    home directly overlooks the orchard.                   have matured a bit and start fruiting,
for the community and for                Accreditation from Alzheimers New Zealand.                                      “And for those less mobile, we can pick           residents will be encouraged to come
the environment. Sustainable                                                                                        baskets of fruit and place them up in the common       and pick some for themselves."

8        The Villager � Autumn 2022                                                                                                                                                                  metlifecare.co.nz         9
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� Making music                                                                                                                                                                                          Nurse profile �

                                                                                                           Joyce's journey:
The String Alongs                                                                                          investing in
A chance conversation
during happy hour has
                                    Not only does the village now
                                    have its first-ever ukulele band
                                                                           With 13 new ukuleles
                                                                       donated by the Residents’
                                                                                                           our nurses
                                    - The String Alongs - but the      Committee, and several others
opened the door to a
                                    players are loving it so much      deciding to purchase their
whole new adventure for             they’re planning their first       own instruments, The String
a group of residents at             concert! Village sales executive   Alongs are off to a flying start.
Longford Park Village.              Sue Braithwaite-Smith explains…    And despite the fact they’re all
                                                                                                           On May 12 each year, we salute the hard
                                         “I started learning the       beginners, Sue reckons they’re      work of our amazing nurses through
                                    ukulele about three years ago      smashing it.                        International Nurses Day (IND). Nurses play
                                    when I joined the Crestwood            “We’ve only been practicing     an invaluable role in society – now more
                                    ukulele band. Now I’m working      for four weeks and already we       than ever – and here at Metlifecare we are
                                    at Longford Park and during        can play songs like Ten Guitars,    incredibly grateful for all that they do.
                                    a recent village happy hour I      and He’s Got the Whole World in
                                    casually mentioned to residents    His Hands. We’re hoping to get
                                    that I could teach them how to     good enough to put on a village     The theme for this year’s IND           as an activity coordinator and     Metlifecare to see if they might
                                    play. Before I knew it, we had     concert in the coming months        focuses on investing in nurses          a caregiver. I didn’t mind what    be able to provide me with
                                    around 20 people keen to give      - and who knows, eventually         to strengthen global healthcare,        I did so long as I enjoyed the     some financial assistance, and
                                    it a go.”                          we may even be able to give         something that Metlifecare is           work and my bills were paid on     they gave me a scholarship! I
                                                                       concerts to other villages!”        deeply passionate about. By             time. Life was tough but I was     have finished my CAP course
                                                                                                           investing in our staff, we are not      thankful I had a job.              now and am very proud to be a
                                                                                                           just investing in their futures, but        “One day someone asked         New Zealand registered nurse.
                                                                                                           also in the lives of our residents.     me, ‘Is it true that you are            “I’m so grateful to
                                                                                                               At Metlifecare Highlands,           a nurse? Then why are you          Metlifecare and the team for
                                                                                                           we’ve recently supported Joyce          holding a mop instead of a         being so supportive with my
                                                                                                           Martinez to transition from a           syringe?’ That’s when it hit       work and study - it has been
                                                                                                           role as a casual cleaner to a           me. I knew I could do better.      instrumental in helping me
                                                                                                           New Zealand registered nurse!           The next day I asked Regional      achieve my professional goals.
                                                                                                           She shares her story here…              Clinical Manager Melissa Harris    The generosity and kindness
                                                                                                               “My New Zealand journey             to give me a week off to take      of the team have left a mark
                                                                                                           hasn’t been easy, but one thing         an English exam so that I could    not only on my professional
                                                                                                           I’ve learnt is that if you ever find    pursue my career. She was very     life, but on my personal life too,
                                                                                                           yourself tossing up between             supportive and told me that        and now I feel encouraged and
                                                                                                           quitting and trying, always             one of her commitments to          empowered to do even better.
                                                                                                           choose to give it a try. I feel proud   Metlifecare was to support staff   To all the caregivers, registered
                                                                                                           to share my story, my struggles         with professional growth.          nurses, cleaners, maintenance
                                                                                                           and my success with you.                    “After passing my English      team and the rest of the staff
                                                                                                               “I was a registered nurse           exam my next step was CAP – a      at Metlifecare Highlands, thank
                                                                                                           back in the Philippines and             six-week course that enables       you for trusting me!”
                                                                                                           when I got to New Zealand,              registered nurses to meet the
                                                                                                           Metlifecare Highlands hired me          competence requirements
                                                                                                           as a casual worker. At first, I did     of the Nursing Council of
                                                                                                                                                                                      “Dream big, stay
                                                                                                           everything from cleaning toilets        New Zealand. But the course        positive, work hard and
                                                                                                           and doing laundry to working            was expensive. I approached        enjoy the journey.”

10     The Villager � Autumn 2022                                                                                                                                                               metlifecare.co.nz      11
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� New Village Managers                                                                                                                                                                      New Village Managers �

Say ‘hi’ to our newest
Village Managers
                                    What appealed to you about          utilised by our residents. I do
                                    Gulf Rise?                          love the buzz when you are in a
                                    The vibrancy! Not only is it a      community hub!
                                    beautiful site to look at, but
                                    the residents are lively and        What do you enjoy most about       Barbara Long,                         Rachael Hall,                        Stephanie Ducrot,
                                    engaging. And of course, a          aged care?
                                    village in development is super     The people! I’ve been working in
                                                                                                           Metlifecare Karori                    Metlifecare                          Metlifecare Park
                                    exciting to be involved with. I’m   aged care since I was 18 and it    Share something interesting           Wilson Carlile                       What are you most looking
                                    thrilled to see our care building   has shaped who I am today. The     about your village.                   How long have you worked             forward to about joining the
                                    take shape, especially as it will   relationships you form in this     The property was bought in            in aged care?                        Metlifecare family?
                                    be the first certified 6 Green      industry have such an impact.      1900 as a home for delinquent         I’ve been a manager in the aged      An exciting new challenge with
                                                                                                           girls. It later became a children’s                                        a company that’s progressive in
Heather Booth,                      Star care building in the country
                                    (the highest green building         Tell us one thing your             home, followed by a home for
                                                                                                                                                 care sector for over a decade,
                                                                                                                                                                                      thoughts and actions.
                                                                                                                                                 and in that time I’ve opened two
Gulf Rise                           rating available in New Zealand).   residents have taught you.         the elderly. In 1980 the care         new care centres and managed
                                                                        If everyone agreed and thought     home was damaged by fire and          multiple sites.                      How long have you worked
                                    What have been the highlights       the same things, life would be     the Metlifecare Karori village                                             in aged care?
                                    so far?                             very boring!                       [formerly known as Sprott] was        What’s special about                 I’ve been managing rest homes
                                    Coming on board as we prepare                                          established. The village borders      your village?                        for the past 12 years – I really
                                    to open the main amenities          Where might we find you when       wildlife sanctuary Zealandia          Our staff and residents are          enjoy the camaraderie of staff
                                    building – there’s so much to       you’re not at Gulf Rise?           Karori so our residents get to        like family, and we have             and residents. I originally came
                                    do but it’s exhilarating. I’m so    Cutting down trees and splitting   enjoy plenty of native birdlife.      separate ‘households’ where          to Selwyn Park (now Metlifecare
                                    looking forward to opening the      firewood with my husband and                                             the same staff look after the        Park) village on a one-year
                                    community hub and seeing it         dog Bruce.                         What do you love most about           same residents each day. Our         maternity cover contract, and
                                                                                                           your residents?                       activities team is always thinking   seven years later I'm still here!
                                                                                                           Our residents are our historians.     outside the box to come up with      Mind you, some of our staff
                                    Tell us about yourself.             residents with confidence to       I love listening to their many        new ideas and experiences, and       have been here for 30 years so
                                    I grew up on a farm in South        live the way they want. I feel     stories of years gone by – it         our residents always provide us      that’s testament to what a great
                                    Africa – my dad was an ostrich      so inspired listening to our       enhances your world and gives         with lots of lively feedback and     place it is.
                                    farmer – and I completed my         pioneers’ life stories.            you knowledge of where we all         entertainment.
                                    nursing studies in Cape Town.                                          come from. They deserve their                                              What’s set Metlifecare
                                    I was recruited to work in a        Share one of your most             golden years to be the best they      What are you looking forward         Park apart?
                                    rest home in Lower Hutt and         memorable Coastal Villas           can be, and I feel privileged and     to about being part of               We’re on 10 acres of park-like
                                    that’s where I met my husband       moments?                           blessed to be part of that journey.   Metlifecare?                         grounds with 88 lovely residents,
                                    who was a podiatrist there. I’ve    One of our residents is a glass                                          I’m excited to join the team. The    14 independent living units,
                                    worked in various aged care         artist and she made me a           What are your pursuits outside        people I’ve met so far are very      fantastic staff and delicious
                                    roles in New Zealand over the       beautiful little glass heart to    of aged care?                         similar to the Selwyn people         strawberries.
                                                                                                           I’m passionate about our              I’ve worked with – friendly and
Helene Walton,                      past 20 years.                      welcome me into the village.
                                                                                                           environment so recycling and          dedicated to making life better      What keeps you busy outside
Coastal Villas                      What do you love about being        Tell us something people may       sustainability are high on my         and safer for residents and staff,   of Metlifecare Park?
                                    Village Manager?                    not know about you.                list. I also love travelling –        while also having a few laughs       We have a lifestyle block with
                                    I have always loved the VM          I love to make soap and candles    Argentina is one of my                along the way.                       six cows, two staffy dogs, two
                                    role as you can be part of a        and often go to the Sunday         favourite destinations.                                                    turtles, veggie gardens, and an
                                    supportive community, inspiring     markets to sell my creations.                                                                                 orchard with 300 fruit trees.

12     The Villager � Autumn 2022                                                                                                                                                              metlifecare.co.nz     13
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� New Village Managers                                                                                                                                        Events �

                                                                                                                 Village events

Kim Brooks,                           Craig Peploe,                         Carey Fletcher,
Metlifecare Oaks                      Metlifecare Heights                   Metlifecare
                                      Please introduce yourself!            St Andrew’s
You’ve worked in aged care for        I was born in New Zealand but         Tell us about your village.
18 years. Tell us more.               raised overseas, including South      We have 75 independent living
My passion lies with older people     Africa, the UK and the USA. I’ve      residents and 22 care residents,
– they’re so interesting and          been a Village Manager since          with a village café ‘Thorne House’
                                                                                                                                                                    1
diverse and have such a wealth        2014 (I was actually VM of The        that’s open to the community.
of knowledge to share. During         Poynton from 2014 – 2019).            We’re in the precinct of a
my career I’ve been a director of     Outside of work I have a large        wonderful historic church,
nursing, an operations manager        garden that keeps me busy                                                                           1. A light heart lives
                                                                            which our residents have a very
                                                                                                                                          longest, so the Irish say…
for a new model of dementia           along with two children, three        strong connection to. We even                                 so we’ve dressed up in
care, and a roving clinical           stepchildren, their three spouses     held the naming of the Moxon                                  green at MLC Heights to
manager and Village Manager.          and three grandchildren.              Centre (our care centre) there.                               celebrate St. Patrick’s Day.
I’ve also been involved with the                                                                                                          2. CEO Earl Gasparich
College of Gerontology Nursing        What’s special about                  What do you love most about                                   helps Crestwood staff with
for over a decade.                                                                                                                        visitor Rapid Antigen Testing.
                                      Metlifecare Heights?                  working in aged care?
                                      Set in 12.5 acres of beautiful        I value the wisdom we gain                                    3. Development Operations
                                                                                                                          2       3   4   Manager Philip Hanson
What’s special about                  park-like grounds with views          from our residents and some                                   helps out with the dishes
Metlifecare Oaks?                     towards the Manukau Harbour           of the stories they tell are so                               at Pinesong – just don’t tell
I’ve only been here a few weeks       and One Tree Hill, it’s also          interesting. I like to think my                               his wife!
but it’s one of the most inviting     bordered by one of the city’s         care team makes a difference.                                 4. Accounts Payable
villages I’ve come across.            premier parks, Monte Cecilia                                                                        Specialist, Zhara Al Tahan
                                                                                                                                          served up 40 cups of tea
                                      and the Pah Homestead.                Where can we find you when
                                                                                                                                          in 40 minutes at Highlands
Where can we find you when                                                  you’re not at St Andrew’s?                                    Care Home.
you’re not at work?                   What’s the most rewarding             My husband and I live on a
                                                                                                                                          5. Hibiscus Coast resident
I’ve got three grandchildren so       part about being a VM?                small lifestyle block outside                     6       7   Jay Newton (left) wins
spending time with family is a        One must be a true ‘general’          Matamata. We spend a lot                                      the Petanque NZ National
top priority. My home is actually     manager, juggling resident needs      of time in our gardens and                                    Women's Triples.
on a lifestyle block in Rotorua,      and priorities with staffing and      orchard, and also enjoy riding                                6. The Queen knights
but I live in Auckland during         employment matters whilst             our bikes on the myriad                                       the King of Scotland at
                                                                                                                                          The Poynton.
the week. I love spending my          having to know something about        tracks and trails. We’re quite
weekends on the farm! Before          everything, including maintenance,    outdoorsy, and have a caravan,                                7. Residents at Edgewater
                                                                                                                                          celebrated Valentine's Day
Covid-19, I volunteered as clinical   gardening, food and dining,           kayak and tramping boots.                                     with a sausage sizzle.
director for a trust supporting       residential care, sales, marketing,                                                                 8. Celebrating Edgewater’s
Cambodian nurses – I can’t wait       property, refurbishment, finance,                                                                   new courtyard with the first
to return to Cambodia once the        customer service, cleaning and                                                                      gathering of Blokes, Beer
                                                                                                                      5               8
pandemic is over.                     more. I love the variety!
                                                                                                                                          and Banter!

14       The Villager � Autumn 2022                                                                                                       metlifecare.co.nz             15
Band together The String Alongs get their groove on - 09 Fruitful endeavour - Metlifecare
� Tech connect                                                                                                                                                                                        Tech connect �

Tech to connect
Digital technology is booming – and so too are the number of seniors
using it. Whether you’re catching up with loved ones, paying bills, or
buying groceries, connecting online has never been easier. Embracing
technology brings myriad benefits – and it’s been a lifesaver during
these Covid-19 times - but it doesn’t come without risk. That’s why over
the next few issues of The Villager we’ll be shining a spotlight on all
things tech, helping you stay connected and safe in today’s digital world.

                                     Can’t figure out how to connect    ROB SAYS:
                                     via Zoom? Need a hand with         • If you want to check if the
                                     your WhatsApp or FaceTime?           website you’re looking at
                                     One of your grandkids mucked         is safe, look out for a little
                                     up the settings on your TV? Rob      padlock icon just before the
                                     can help with that!                  address. That means it’s
                                         “I started working in            secure. Also if the address
                                     electronics after leaving school     has an https:// at the front,      Zoom – the next                        Since then, Eva has had the       she admits nothing quite beats
                                     in 1958,” says Rob. “I worked        that also means it’s secure. If    best thing                         thrill of visiting Atlas (now eight   the real thing.
                                     in a telephone exchange and          there’s no ‘s’, I’d be doubtful                                       months old) twice in person.             “It’s just marvellous seeing
                                     they had huge buildings in every   • No bank will ever ask you to       Life dishes up its fair share of   And although technology               him in real life. He is such a
                                     suburb. Now everything can be        reset your password                magic moments and meeting          provided a welcome substitute,        happy and energetic little boy.”
                                     done in something the size of a    • Telephone scams are rife.          your first great grandchild must
                                     large lunchbox.”                     If someone rings and says          certainly be among them. But for
                                         Before moving into The           they’re going to cut off your      Hillsborough Heights resident                                            Boyd Squires, from
                                     Poynton nine years ago, Rob          internet service because you       Eva Boyes, saying hello to great                                         The Poynton, says that
                                     spent 20 years as Technical          haven’t paid your bill, chances    grandson Atlas for the first                                             his family links up over
                                     Support Manager for The              are it’s a scam                    time didn’t follow traditional
Meet Robert Thompson                                                                                                                                                                  a video call for Friday
                                     Warehouse. He knows his            • If you see something               conventions. Unable to travel to
– Resident tech guru at              stuff! He’s also pretty busy as      advertised for a ridiculously      meet him in person, Eva caught
                                                                                                                                                                                      happy hour. "It's nice to
The Poynton                          he runs The Poynton’s private        low price online (recently a       her first glimpse of the newest                                          catch up and relax with
                                     radio station which broadcasts       “Harvey Norman” ad popped          family member via Zoom!                                                  everyone over Zoom – we
When it comes to technology-         seven days a week to the             up with televisions for $2.99!),        “Atlas was nearly three                                             often end up chatting on
related problems, residents at       village and neighbouring North       it’s a scam. If it sounds too      months old and I still hadn’t                                            the call for hours as we
The Poynton are in great hands.      Shore Hospital.                      good to be true, it probably is!   been able to meet him, so the                                            enjoy the evening. It's
    Robert Thompson is an                Rob recently ran a village     • If you get a Facebook              village staff set me up with a
                                                                                                                                                                                      a great way to make an
IT whiz, and after spending          seminar about how to recognise       request from someone who is        laptop and we connected on
his entire working life in the       scams, drawing one of the            already your friend, IGNORE        Zoom,” explains Eva. “I was over
                                                                                                                                                                                      activity that we'd all be
electronics and technology           biggest crowds The Poynton           IT. It’s actually someone          the moon. He’s the only great                                            doing anyway – Friday
industry, he’s now the village       has had for any talk, ever! Here     trying to steal your personal      grandchild I’ve got so it was                                            drinks – into a social
go-to guy for all things tech.       are a few of his tips…               information.                       incredibly special.”                                                     opportunity."

16      The Villager � Autumn 2022                                                                                                                                                             metlifecare.co.nz     17
� Tech connect                                                                                                                                                                                   Resident profile �

                                                                                                        Growing up
Online safety big concern

                                                                                                        Guiding
Age Concern New Zealand – a charity dedicated to the
wellbeing and rights of our seniors – works hard to help
over 65s stay connected with family, friends and their
community. Digital technology is playing a rapidly growing
role in that connectivity, but there are a few risks we
need to be aware of. Age Concern New Zealand’s Health
Promotion and Policy Manager Joanne Reid explains…
    “We are getting an increasing number of queries about                                               For Longford Park Village resident Lorna
online safety, both from seniors and also from family                                                   Clauson, becoming a Lone Guide as a
members and friends who are concerned about their                                                       young girl sparked a lifelong commitment
loved ones. Covid-19 has played a big role in the growth                                                to the Girl Guide movement. Lorna
of using digital devices, but so too has the fact that lots of                                          reflects fondly on her childhood, travels,
government services are now going online, bank branches          KITCAL – a simpler
                                                                 way to connect                         and life as a Guide in New Zealand.
are closing, and cheques have become obsolete.
    “Older people have adapted to lots of digital
technology over their lives and they’re certainly very           Can’t get your head around an          In 1941, I was 11 years old and     keep it well polished. I still have        In 1954, with two young
capable of learning how to navigate new devices, but they        iPad or smartphone but want            lived on a big dairy farm in        it, but in varying states of polish!   children and a flourishing Guide
also need to learn to be safe in the digital world. We want      to stay in touch with friends          Mamaranui, north of Dargaville.          At that time, all Guides in       membership, we held a meeting
our seniors to be able to connect socially and access            and family? Check out Kitcal, a        My mother discovered that girls     New Zealand were encouraged            for Rangers at our home in Drury,
information online – we just don’t want them exposed to          specially designed tablet that         who live in remote areas could      to help during the Second World        where it was suggested we
scams or people who might take advantage of them.”               makes connecting a breeze for          join Girl Guiding as Lone Guides,   War. We collected ergot from           should attend the 1956 Olympic
    To help address these issues, Age Concern offers a range     non-tech-savvy seniors. Created        and knowing my interest in the      local grasses, which helped with       Games in Melbourne. After two
of free or low-cost digital education services including:        by a Kiwi whose mum could no           outdoors, she signed me up.         blood clotting at childbirth and in    years of saving like crazy, our
• ‘Tea and Tech’ – local high school students work with          longer operate her digital device,         I memorised the ‘Guide          treating migraines, and we made        company of 11 Rangers and three
    Age Concern staff to provide one-on-one sessions with        Kitcal is an easy keyboard-free        Law’ and ‘Promise’, learnt how      bandages from old sheets.              leaders arrived in Melbourne
    seniors to help them develop their digital skills. Learn     way to share photos and videos,        to tie knots and do simple first         At 21 I got married to            where we were warmly
    the ropes from a true digital native!                        receive messages, and check in         aid. I kept a logbook of my         my husband Lou, and it was             welcomed by local leaders. That
• Learn how to do your banking online – in partnership           with your nearest and dearest.         indoor and outdoor activities       suggested I give up the                was just the beginning of our
    with Age Concern, bank staff volunteer their time to             If you find yourself going down    and wrote a monthly letter to       ‘Girl Guide nonsense’ and              adventures abroad.
    help older people set up their online banking.               a digital rabbit hole with the usual   the Captain with everything I’d     concentrate on ‘wifely duties’.            Everywhere we went, we
• Drop-in sessions – from sending emails and joining             email and photo platforms or           learnt. My Trefoil badge arrived    I never did, and thankfully it         were treated like special guests.
    Facebook to downloading the Covid-19 app or accessing        apps, maybe this device is worth       in the mail with instructions to    wasn’t mentioned again!                We made life-long friends and
    your health information. Drop into your local Age            checking out? It claims to be the                                                                                 stayed in touch with everyone
    Concern branch for answers to all your digital questions.    simplest way for senior Kiwis to                                                                                  we met along the way. Many of
                                                                 keep socially connected. This                                                                                     our friends have since visited us
  To find out more about these programmes phone                  product is also recommended by                                                                                    in New Zealand, and we were
0800 65 2 105 or visit www.ageconcern.org.nz                     Age Concern.                                                                                                      able to return their wonderful
                                                                     Freephone 0800 437 696 or                                                                                     hospitality.
A word of caution                                                online https://kitcal.nz                                                                                              Without Guiding my life
This isn’t just about being “aware”. To keep safe in the                                                                                                                           would have been totally
current digital world you need to be super alert and extra       SPECIAL OFFER                                                                                                     different. Thanks to the friends
cautious. Scammers are getting ever more sophisticated           Kitcal will take $50 off the price                                                                                made on our 1967 tour, I’ve been
in how they conduct their scams. Fraudsters even use             of their device for The Villager                                                                                  able to travel the globe. I’m so
social engineering techniques to trick people into giving        readers. Just quote Metlifecare                                                                                   grateful for the opportunities it
them what they want. Make no mistake, a scam is never            when placing your order to                                                                                        has presented, and especially
for an innocent reason. It is to get money or personal data      receive this discount. Offer valid                                                                                to the women who made Lone
which can then be sold for money. So always be alert and         until 30 June 2022.                                                                                               Guiding a reality for so many of
cautious in every one of your interactions online.                                                                                                                                 us in New Zealand.

18       The Villager � Autumn 2022                                                                                                                                                         metlifecare.co.nz     19
� Edgewater opening                                                                                                                                                                         Edgewater opening �

No more                                                                                                  Q&A
lawns                                                                                                    with
                                                                                                         Sophia
                                                                                                         Tang
George Nuku is
the first resident at
Edgewater's newly-
opened apartments! As
a Pakuranga local, the
74-year-old decided to
move in almost two years                                                                                 My nurse manager role
ago, when construction                                                                                   has taught me many
had hardly started.                                                                                      valuable life lessons.
                                                                                                         Nursing for me is more
"I wanted to continue to stay
in the area, but I've decided                                                                            than a career, it's a
no more lawns or washing                                                                                 passion.
windows," says George.                                                                                   Tell us about your role at
    Despite recent Covid-19                                                                              Edgewater Village.
lockdowns, George says the                                                                               I’m the Nurse Manager for the
move-in process was great, and                                                                           new care home. This means I
that Edgewater Sales Executive                                                                           manage the nursing team to
Sarah Horsfall was "very good                                                                            ensure we are providing quality
and very helpful".                                                                                       care to our residents. A key part
    He decided to stay in the area                                                                       of my role is to be available to
to remain close to his tight-knit                                                                        provide help with any questions
group of friends - one of whom                                                                           or nursing challenges they may       What qualifications or training     How important is it to work
lives just off Edgewater Drive.                                                                          be facing.                           have you done?                      as a team?
Welcome to Metlifecare, George!                                                                                                               I graduated from WINTEC in          Very important. I’m not able to be
                                                                                                         What drew you to your role?          Hamilton in 2013 with a Bachelor    there 24/7 so a good team needs
                                                                                                         I’m passionate about aged care       of Nursing and the following        to be on the same page and
                                                                                                         and I wanted to contribute to        year I did my postgraduate in       use their own skills to prioritise
                                      Putting the edge in Edgewater                                      improving the quality of care for    gerontology nursing. I completed    what needs to be done so things
                                                                                                         our residents who require this       my Master of Nursing in 2018 and    continue to run smoothly.
                                      Residents and staff at Edgewater Village in East Auckland          level of support.                    I have also just enrolled myself
                                      had plenty to celebrate in April as their brand-new amenities                                           at AUT for the Postgraduate in      What has working as a
                                      building, apartment block and care home was completed              What makes an outstanding            Health Management.                  nurse manager taught you
                                      after more than two years in development.                          care home?                                                               about life?
                                          The new build boasts a bright, modern dining area - perfect    The people. While Edgewater          What type of qualities or skills    It has taught me how to better
                                      for social activities and meeting with friends and family, while   is a brand-new care home with        are important to do your role?      manage stress and how
                                      a new swimming pool area and gymnasium will be popular for         brand-new equipment, for me it’s     Critical thinking. And being in a   important it is to maintain a
                                      those who like to keep active and social. The onsite premium       about working in an environment      clinical environment, you need      life and work balance. For me,
                                      care home offers residents peace of mind that a full continuum     with people who care and where       to ensure everything you do, or     it’s very important to exercise
                                      of care is available should there be a time they may need it.      residents and visitors are treated   any answers to questions you        regularly – for both my physical
                                                                                                         with care and respect.               give are evidence-based.            and mental health.

20       The Villager � Autumn 2022                                                                                                                                                         metlifecare.co.nz     21
� Development update                                                                                                                                                                                     Development update �

Development
                                                                                                                                                                                              Left
                                                                                                                                                                                              Pukekohe’s newest
                                                                                                                                                                                              lifestyle village is set

update: New villages
                                                                                                                                                                                              to open in 2027.

                                                                                                                                                                                              Opposite
                                                                                                                                                                                              Construction of

for Pukekohe and
                                                                                                                                                                                              Mangawhai’s first-
                                                                                                                                                                                              ever retirement village
                                                                                                                                                                                              kicks off next year.

Mangawhai                                                                                                                                                                                     is being undertaken with local
                                                                                                                                                                                              iwi and neighbouring residents
                                                                                                                                                                                              about our plans for a low rise
                                                                                                                                                                                              but stunning village that seniors
                                                                                                                                                                                              will be excited to call ‘home’.
They may be on opposite sides of Auckland
                                                                           Life’s a beach in                                                                                                       According to Metlifecare
but Metlifecare’s newest retirement village                                                                                                                                                   Development Manager
                                                                           laid-back Mangawhai
developments have a lot in common.                                                                                                                                                            Camille Warnaar, the bespoke
                                                                           Plans for the first-ever retirement
The premium sites in Pukekohe         also play a starring role with       village for this seaside town                                                                                      development will have a leading
and Northland’s Mangawhai will        initiatives such as solar power      have been welcomed by a                                                                                            edge over anything else on offer
eventually offer the ultimate in      generation, rainwater harvesting     broad cross section of the                                                                                         in the region.
easy-living for local retirees –      and waste minimisation.              local community, according                                                                                              “It will certainly have a point
architecturally designed villages          Demand for premium lifestyle    to Metlifecare Development                                                                                         of difference to other villages
                                                                           Manager Jack Stirling.                significance of its 13-hectare site,    be native and selected to match      in the area. It will be extremely
that integrate seamlessly with        villages is soaring, which means
                                                                                                                 Metlifecare has engaged with            the village theme, survivability,    spacious, and a great deal of
their surroundings, but with          these upmarket developments               “We’ve had a very positive
                                                                                                                 local iwi, Te Uri o Hau.                ongoing maintenance, look and        design time has been spent
the full continuum of care for        will not only be invaluable assets   response so far - it sounds like
                                                                                                                      “We’ve also met with the Golf      feel and to increase the local       on optimising the form and
optimal peace of mind.                to their communities, but they’ll    this village is a much-needed
                                                                                                                 Club and Mangawhai Business             biodiversity. We’re also looking     function of open areas such as
    Input from local iwi and          also be highly sought-after          addition to the Mangawhai
                                                                                                                 Association both of whom have           into solar power generation          winter gardens and fruit and
ongoing community feedback            among discerning retirees.           community,” says Jack.
                                                                                                                 been extremely positive. It’s not       and harvesting rainwater from        vegetable gardens. This will
will keep locals front and                 Let’s take a look at what            To ensure the new
                                                                                                                 surprising – having a retirement        the building roofs to supply the     ensure the village is in keeping
centre, and sustainability will       they’ll offer…                       development respects the cultural
                                                                                                                 village in the area, and better still   village’s water needs.”              with Pukekohe’s rich market
                                                                                                                 one offering the full continuum              Set to be a true beach oasis,   garden history,” says Camille.
                                                                                                                 of care, will be a huge drawcard        the design and resource consent           The 8.6-hectare Jellicoe
                                                                                                                 for Mangawhai seniors.”                 process is currently underway,       Road site will also appeal to
                                                                                                                      Boasting out-of-this-world         and construction is expected to      the eco-conscious, with great
                                                                                                                 coastal and rural views - and           commence in 2023. All going          care being taken to reduce
                                                                                                                 promising the ultimate in relaxed       well the village will welcome its    the development’s carbon
                                                                                                                 coastal living - the $110 million       first residents in 2025 and be       footprint through solar power
                                                                                                                 development will eventually offer       fully completed by 2029.             generation, waste minimisation
                                                                                                                 around 150 villas, an aged care                                              and composting.
                                                                                                                 facility with 50 care beds, cafe        Semi-rural charm in Pukekohe              Construction is expected to
                                                                                                                 and bar, heated indoor swimming         Pukekohe’s rich horticultural        start next year, with anticipated
                                                                                                                 pool and spa, gymnasium,                history will be woven through all    completion in 2027. Once
                                                                                                                 communal area, meandering               aspects of this $210m lifestyle      finished, Pukekohe’s newest
                                                                                                                 cycle paths and walkways, all           village development. Design is       village will offer approximately
                                                                                                                 topped off with spectacular             already underway, and plans          150 - 160 independent villas
                                                                                                                 coastal-style landscaping.              will reflect the area’s natural      and apartments, a 60-bed
                                                                                                                      “We’ll be using locally sourced    landscape and character.             premium care home, dementia
                                                                                                                 plants from the Nga Uri o Hau           As with all new Metlifecare          care, and truly next-level
                                                                                                                 Native Nursery. These plants will       developments, consultation           retirement living.

22       The Villager � Autumn 2022                                                                                                                                                                        metlifecare.co.nz   23
� Staff feature                                                                                                                                                                                          Staff feature �

                                                                                                            options in the area, so we           being our support network             fits all and being a development
                                                                                                            wanted to really understand          when engaging with Council on         manager, you need to be able
                                                                                                            who the customer was, and            these matters.                        to read that – when to consult,
                                                                                                            secondly, we had strong                  “In Ōtau/Clevedon we’re next      when to engage, and when not
                                                                                                            interest as soon as we went          to the Wairoa River which we          to over-consult, or it can be
                                                                                                            public, so we wanted to talk         know has cultural significance        death by a thousand cuts!”
                                                                                                            through the plans.                   to iwi. And it’s important to             Asked what the biggest
                                                                                                                 “We engaged extensively         respect that. So for us, it was       myth is about working in the
                                                                                                            with Ōtau/Clevedon for similar       about sitting down with Ngāi          aged care sector, and Joe
                                                                                                            reasons, partly because we’re        Tai ki Tamaki to talk about what      says it’s the traditional “gated
                                                                                                            next to the town centre and          we’re doing, and how we can           community mentality” that
                                                                                                            there’s a lot of business owners     integrate the natural features        some people think exists.
                                                                                                            that are interested in what          of the Wairoa River, without              “Some of the residents I have
                                                                                                            we’re doing, and equally, we’re      undermining any of the spiritual      talked to are as progressive in
                                                                                                            interested in what services they     or cultural values.”                  their design thinking as some
                                                                                                            can provide moving forward.              Joe says all consultations        of the younger architects and
                                                                                                                 “You learn a lot through        are different. “It’s never going to   designers that work on these
                                                                                                            consultation so it’s an essential    be perfect. There’s no one size       projects, which is awesome!”

It takes a community
                                                                                                            part of the design process. You
                                                                                                            might get some resistance, so
                                                                                                            it’s ensuring we are genuine in

to design a village
                                                                                                            our engagement. We may agree
                                                                                                            to some things and push back
                                                                                                            on others. It’s the nature of the
                                                                                                            design process.”
                                                                                                                 Joe explains that while iwi
                                                                                                            consultation is slightly different
Joe Bartley’s job as a                development, even more so in       accessible, and residents will
                                                                                                            – as you’re engaging in matters
Senior Development                    the aged care space,” says Joe.    actually use and enjoy.
                                           Joe is a Senior Development       “I love watching the built     that impact the whenua in the
Manager for Metlifecare                                                                                     area – it is equally important.
                                      Manager at Metlifecare, which      environment come to life and
allows him to combine his             sees him in the perfect role –     seeing how these new spaces             “At Beachlands, we
passion for engaging with             developing carefully crafted       will impact those who choose       proposed stream reclamations,
local communities with                communities for New Zealand’s      to live there.”                    so we engaged with Ngāi Tai ki
                                                                                                            Tāmaki early on. Through the
designing and building                retirees. Most of Joe’s role           Metlifecare takes a
                                                                                                            visits they talked to us about
beautiful homes for                   is at the front end of the         unique approach to creating
                                                                                                            the Māori history of the area
senior New Zealanders.                development process, helping       its bespoke villages and
                                      Metlifecare identify and acquire   amenities, ensuring each village   and importance of regeneration
After speaking to Joe Bartley         new land opportunities, and        fits perfectly into the local      of the foreshore surrounding
for just a few minutes, it            managing the development           environment and community.         Pine Harbour. They ended up
quickly becomes apparent how          process from masterplan stage          An essential part of getting
important local communities           to resource consent, through to    this right, is engaging with the
are to him, and in particular, the    the start of construction.         community from the very start.
people within them.                        “Managing a retirement            Following Metlifecare’s site
    “I grew up in a Samoan            village development forces         acquisitions in Beachlands and     “I love watching the
family where we were taught           you to think at a human level,     Clevedon, Joe’s development
                                                                                                            built environment
to always be humble and treat         and really challenge the design    team quickly engaged with both
others with respect, especially       team, whether its landscape        East Auckland communities.
                                                                                                            come to life and seeing
those older than you. I try and       architects, architects, traffic        “In Beachlands we did a lot    how these new spaces
bring some of those values            or civil engineers, to produce     of community engagement up         will impact those who
I was taught into property            something that’s attractive,       front. There were no retirement    choose to live there.”

24       The Villager � Autumn 2022                                                                                                                                                             metlifecare.co.nz    25
� Personal journeys                                                                                                                                                                                  Personal journeys �

The life of                                                                                                 Rhodesia, Australia or New
                                                                                                            Zealand. I chose New Zealand,

a retirement
                                                                                                            and have never regretted it. I
                                                                                                            arrived in Auckland in 1952 on
                                                                                                            the Catalina flying boat from

village pioneer
                                                                                                            Sydney. I got a job in Putaruru,
                                                                                                            building the hotel there. The
                                                                                                            problem was I could not speak
                                                                                                            any English. But I slowly picked
                                                                                                            up the words by reading comics!
                                                                                                            I lived in a hut that I built, no
Nestled behind the North Sea sand-dunes is the                                                              bigger than a toolshed.
tiny Dutch village of Wijk aan Zee (Village-on-the                           by Vern Walker                      “Originally us Dutch
Sea). It is here that Metlifecare Pinesong resident,                         of Metlifecare                 immigrants were not too popular.
Peter Vellekoop was born, 93 years ago.                                      Pinesong, Auckland             During the 1951 wharfies strike,
                                                                                                            many immigrants were cursed
                                                                                                            at as they descended to the
An early teenage memory is            As a youngster he would often     20 he was called up for military    Wellington wharves. They would
that of hundreds of Second            walk to the seaside and gaze      training. He was shipped to         cry out: ‘Go home, we do not
World War Lancaster bombers,          at the passing ships off the      Indonesia as part of a peace-       want you here.’ We were prepared
accompanied by Spitfires,             Dutch coast. This made him        keeping force, in the takeover of   to work much harder than the
approaching from England. At          dream of faraway places, and      Dutch rule, by the Indonesians.     Kiwi tradesmen and this caused
first a buzzing sound, then a         horizons beyond Holland. And      Peter: “I loved my two years in     resentment. I recall working a               But Peter’s determination       Native bush, curved pathways and
rumble and finally a distant roar,    so, in later life he became       Indonesia. I had a great time,      60 hour week for just 16 pounds.        prevailed. He toiled alone -         a view of the Manukau Harbour
in the high cold heavens above,       an inquisitive globe-trotter.     enjoyed the exotic food, the        I was involved in building a            working up to 12 hours a day.        make this a great location.
en route to the bombing raids         Secondly, he entered trade        tropical fruit and the climate.     hospital in Dargaville, returned        Over a period of four years the           “I have travelled to Holland
on Germany.                           school to become a carpenter.         “Upon return home, I found      to Auckland and built churches          village developed. The first         many times, twice aboard
     Two aspects to Peter's early         His apprenticeship was        Holland so cold. So I considered    in Avondale and Mangere, and a          nine units were completed in         container ships. Three times
life would determine his pathway.     interrupted, when at the age of   immigrating to Canada,              supermarket in Titirangi.”              1972. This generated newspaper       I have travelled to the white
                                                                                                                 The concept of a village           headlines: UNIQUE VILLAGE            wasteland that is Antarctica.
                                                                                                            for retirees came on a visit to         FOR OLDER PEOPLE. He then            A different world with the
                                                                                                            Holland, to visit his elderly father.   became a live-in owner-operator,     twisted shapes of the blue ice
                                                                                                            He lived in a council-run facility,     thus ensuring that everything        of the giant icebergs: our best
                                                                                 “Native bush,              with communal activities.               ran smoothly. He lived in the        trip, ever. I have experienced
                                                                                 curved pathways                 Peter purchased a property in      village for 22 years, organising     rounding the bottom of South
                                                                                 and a view of              Willerton Avenue, in the working        film evenings, indoor bowls,         America in the giant seas off
                                                                                 the Manukau                class Auckland suburb of New            billiards, and becoming known        Cape Horn, where containers
                                                                                 Harbour make               Lynn. His plan of a village for         on a first-name basis by the         were flushed overboard. I have
                                                                                                            retired people, with such facilities    residents. At the conclusion of      travelled on the tall Danish
                                                                                 this a great
                                                                                                            as an outdoor swimming pool,            this innovative project, Peter       sailing ship, the ‘Soren Larsen’,
                                                                                 location.”                 a community hall, and a BBQ             hung up his tool-belt, and           from Auckland to New York,
                                                                                                            area was so new, that there             decided to travel the world.         via the Galapagos Islands, and
                                                                                                            were heated discussions with the             Peter: “I met Althea during     enjoyed the Yangtze River cruise.”
                                                                                 Left                       sceptical council and his bank.         a campervan trip through                  To better understand Peter’s
                                                                                 Peter Vellekoop            The concept was so novel that           Australia, and in 2002 we moved      dream I recently visited his
                                                                                 enjoying a well-earned
                                                                                 retirement, at Pinesong
                                                                                                            the Dutch village of ONS DORP           into our apartment in Pinesong.      village, named Willowcroft,
                                                                                                            (Our Village), located in the           Here, the lifestyle is just great.   to view the 24 units and hall. I
                                                                                 Opposite
                                                                                                            Auckland suburb of Henderson            The village is mainly flat, and      dwelt on Peter’s labour of love,
                                                                                 Antarctic holiday on a
                                                                                 Russian ice-breaker –      was eleven years away from the          as I approach my 94th birthday       and marvelled at his energy,
                                                                                 with partner, Althea       start of construction.                  I can still go for my daily walk.    tenacity and forward thinking.

26       The Villager � Autumn 2022                                                                                                                                                                metlifecare.co.nz    27
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