ATTON HOTELS Smart Wi-Fi helps guests feel at home away from home
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CASE STUDY
ATTON HOTELS
Smart Wi-Fi helps guests feel at home away from home
Atton Hotels is the leading chain of local hotels in Chile. It is always thinking of new and innovative ideas
to make its guest’s experience one to remember. It has recently expanded to include hotels in Chile, Peru,
Colombia, and the United States. Whether guests are traveling for business or pleasure, they will find a
home away from home at any one of the Atton properties. It strives to be guests’ forever first choice. At
each Atton, they take care of every detail. Its wide-range of amenities is sure to meet the need of every
guest. Before starting with any new project; it studies a multitude of factors such as the location, the
design and the view with the goal of providing an unbelievable experience for future guests. Its modern,
spacious rooms are perfect for those traveling for either business or pleasure.
Customer
Atton Hotels
Locations
Chile, Peru, Colombia, United States
REQUIREMENTS Solutions Guest satisfaction improves
· Centrally managed wireless solution · RUCKUS indoor and outdoor access thanks to reliable Wi-Fi
points
· High-performance Wi-Fi Travelers are so digitally connected that
· Stable connections that keep up with · RUCKUS SmartZone controller they want the world at their fingertips
guest’s demands the second they wake up, whether
Benefits
they are on holiday or are traveling
· Wireless solution that increases guest · Better stability and management for business. Hotels need a solution
satisfaction
· Ability to centrally troubleshoot that provides its guests a rich Wi-Fi
wireless network experience. Currently, many hotels run
many guest and staff-facing applications
· Visibility into each property off its Wi-Fi network, including digital
· Ability to measure density in certain signage, mobile check-in, food and
areas
For more information, visit ruckusnetworks.com
drink orders, corporate management connection. Based on that, a pilot test
systems and even its door-lock systems. was run on three floors at the Atton El “After guests stay at an Atton
Therefore, they need reliable and secure Bosque property in Santiago, Chile. They property, they receive an email
Wi-Fi for their operations. followed up with each guest that stayed with a survey to evaluate all
on these floors. After the pilot, the rest
Challenge hotel services, especially the
of the hotel was migrated to RUCKUS.
Wi-Fi. We experienced an
Based in Chile, Atton Hotels is a hotel “After guests stay at an Atton property,
chain with recent expansion to South they receive an email with a survey to improvement from an average
America and the United States. Prior evaluate all hotel services, especially the of 3.5 to 4.3, with 5 as the
to implementing the RUCKUS solution, Wi-Fi. We experienced an improvement maximum score. This means
the hotel had a mix of low-cost wireless from an average of 3.5 to 4.3, with 5 as that 90 percent of the guests
technology running on its properties. the maximum score. This means that said that the Wi-Fi was good
This created unstable connections 90 percent of the guests said that the
and they are extremely satisfied.”
and unhappy customers. Atton’s past Wi-Fi was good and they are extremely
deployments consisted of two other satisfied,” said Felipe Schmidt, IT FELIPE SCHMIDT
competing solutions that were struggling IT manager, Atton Hotels
manager at Atton Hotels.
to keep up with the demands. After a
painful trial with the other suppliers, Solution
Atton turned to partner Xecuoia for A mixture of RUCKUS indoor and
help to upgrade its Wi-Fi network to an outdoor APs were deployed for the
enterprise-grade wireless solution. Using medium-density locations. These APs
the Atton Hotel in Chilie, RUCKUS and offer extended range with its adaptive
another competitor were put to the test. antenna technology which includes
The results with RUCKUS were superior ChannelFly™, a dynamic channel
so they decided to deploy RUCKUS technology that uses machine learning
technology as the wireless standard in all to automatically find the least congested
existing and future properties. channels. Controlling the APs is the
RUCKUS SmartZone™ controller in
Atton Hotels has a metric system to
the cloud, managed by Atton. The
analyze guest satisfaction. One of
wireless solution enables the hotel to
the leading items is the Wi-Fi rating,
manage large AP deployments with one
related to speed, stability and ease of
controller.
For more information, visit ruckusnetworks.com 2
troubleshoot it. Atton can also monitor
the wireless network online with visibility
into each hotel. In addition, the RUCKUS
solution can measure density in certain
areas.
The wireless deployment for all the
properties took two years and Atton
Hotels has added new properties to the
network. They deployed the RUCKUS
network in October to its hotel in Lima,
and deployed the network in November
to the property Atton Las Condes in
Santiago.
“The experience with RUCKUS has been
great. Our investment in this technology
Working with partner Xecuoia was both partners which wireless networking
has given us phenomenal IT support and
essential to the deployment’s success solution was best for us. We didn’t feel
our day-to-day network management is
due to their knowledge of RUCKUS like a number but were considered
much easier,” concluded Schmidt.
technology. The partner provided all an important customer,” stated Felipe
the required support, and Atton Hotels Schmidt.
received customized service. Xecuoia
When researching on what other hotels
provided IT support for the properties in
were using for their network, it became
Chile, Colombia and Peru.
clear to Atton Hotels that RUCKUS was
With a new property scheduled to the obvious choice with over 90 percent
open in Miami, Atton Hotels decided to of hotels using the RUCKUS solution and
deploy RUCKUS Wi-Fi. RUCKUS advised a stellar track record in innovation.
which type of wireless solution was best
With the RUCKUS solution, Atton Hotels
for that property to obtain seamless
has better stability and management. If
coverage. Xecuoia in Chile and RUCKUS
an AP has problems, they can centrally
made the project possible. “RUCKUS told
About RUCKUS Networks
RUCKUS Networks builds and delivers purpose-driven networks that perform in the demanding
environments of the industries we serve. Together with our network of trusted go-to-market partners,
we empower our customers to deliver exceptional experiences to the guests, students, residents,
citizens and employees who count on them.
www.ruckusnetworks.com
Visit our website or contact your local RUCKUS representative for more information.
© 2023 CommScope, Inc. All rights reserved.
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