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Asset - Waterfall City: smart, green and world class - TUHF
Asset
Issue 68 | February 2019

   Waterfall City:
     smart, green and
       world class
                           Giles Pendleton, head of
                           developments for Attacq
                                    Issue 68 • Asset Magazine 1
Asset - Waterfall City: smart, green and world class - TUHF
Asset                     Issue 68 | February 2019

         Waterfall City:
               smart, green and
                 world class

                                Giles Pendleton, head of
                                developments for Attacq

2   Asset Magazine • Issue 68                              Issue 68 • Asset Magazine   3
Asset - Waterfall City: smart, green and world class - TUHF
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                                                                                         Other magazines in
                                                        THE ASSET TEAM                    the Asset stable

                                                                 Publisher
                                                                 Tony Korsten
                                                       M 083 410 0144 | O 011 640 1684
                                                             tony@assetmag.co.za

                                                              Co-ordinator
                                                                 Hilda Korsten              Out mid-February!
                                                       M 072 678 1679 | O 011 640 1634
                                                            hilda@assetmag.co.za

                                                                   Editor
                                                                  Claire Cole
                                                       M 082 353 7929 | O 011 425 5814
                                                            claire@assetmag.co.za

                                                                   Sales
                                                                  Gary Allen
                                                       M 082 455 8180 | O 011 888 6163
                                                             gary@assetmag.co.za

                                                                Keith Potgieter             Click here to read
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                                                            keith@assetmag.co.za

                                                                 Riette Stevens
                                                                M 071 877 5520
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                                                            Design & Layout
                                                                 Christine Isted
                                                                 M 082 570 3284
                                                         christine@designinmind.co.za

                                                                                            Click here to read

4   Asset Magazine • Issue 68                                                                          Issue 68 • Asset Magazine   5
Asset - Waterfall City: smart, green and world class - TUHF
Editor’s note
                                     The international design industry recently mourned the
                                     passing of Florence Knoll Bassett, an inspirational figure who
                                     both shaped modern interior design and advanced the notion
                                     of women holding their own in the workplace. She died at 101,
                                     having left and indelible mark on the fields of interior design
      Claire Cole                    and space planning.

           Born and raised in Michigan, Florence Knoll Bassett developed an early interest in
           architecture and design. She studied at the Cranbrook Academy of Art, which was run
           by renowned Finnish architect Eliel Saarinen. She became close to the Saarinen family,
           and was lifelong friends with Eliel’s son, Eero (also a well-known architect in his own
           right). She pursued her academic career in architecture at Columbia University and the
           Architectural Association in London, completing her formal training at what is now the
           Illinois Institute of Technology.

           During the latter part of her schooling and her extended travels, she met and studied
           under many of the leading architects of the time, including Alvar Aalto, Marcel Breuer,
                                                                                                       Florence Knoll Bassett
           Walter Gropius and Ludwig Mies van der Rohe. Some of these early mentors would
           come to figure prominently in her future work.
                                                                                                              It was not long after she moved to New York to pursue her architectural career that
                                                                                                              she really cemented her place in the design world. There, she met her future husband
                                                                                                              and business partner, Hans Knoll, a furniture manufacturer who had been introducing
                                                                                                              European Modernism to clients in the USA through his furniture. The two began working
                                                                                                              together, ultimately marrying and establishing Knoll Associates – still a well-known name
                                                                                                              in furniture design today.

                                                                                                              Florence’s main role was corporate interior design, but she also had a major influence
                                                                                                              on the company’s furniture design directions. Within Knoll Associates, she set up the
                                                                                                              Knoll Planning Unit, and quickly dispelled any notions that interior design was somehow
                                                                                                              a lesser cousin to architecture. Her handling of interior space – her design style and
                                                                                                              aesthetic sensibilities – had a profound influence on the way in which offices were
                                                                                                              designed – an influence still felt today.

                                                                                                              She was a pioneer in many ways – as a strong woman in the workplace, as a trailblazer
                                                                                                              in interior design, and as a businesswoman.

                                                                                                              Happy reading

6   Asset Magazine • Issue 68
                                                                                                                                Claire                                                   Issue 68 • Asset Magazine   7
Asset - Waterfall City: smart, green and world class - TUHF
inside this issue

                                                                                                   18
                                                                                                                                        20    REDEFINE PROPERTIES SEEKS TO
                                                                                                                                              CREATE A MORE SUSTAINABLE

                  06
UPFRONT

                            EDITOR’S NOTE                                                                                                     OPERATING ENVIRONMENT FOR
                            Claire Cole                                                                                                       THE BENEFIT OF ALL THEIR
                                                                                                                                              STAKEHOLDERS

                  10        NEWSSTAND

                                                     14
                                                                                                                                        25    RE-RATING ON THE CARDS
                                                                                                                                              FOR SA REIT SECTOR
                                                                                                             NEW LOCAL PROPTECH APP
                  12        BIM: “IT’S YOUR MOVE!”
                            Vaughan Harris
                                                                    SOUTHERN VIEWS:                          FLOW RAISES R20 MILLION
                                                                    A NEW LIFESTYLE
                                                                    PRECINCT IN MAURITIUS
                                                                                                             IN SEED FUNDING
                                                                                                                                        26    THE EVOLVED
                                                                                                                                              FM COLUMN
                                                                                                                                              David Khasebe

                                                                                                   46   UCT MODERNISES
                                                                                                        PROPERTY STUDIES               68   PUTTING POETRY AND
                                                                                                                                            PRAGMATISM TOGETHER

                                                            30
                                                                                                        DEGREES FOR 2020
INTERVIEWS

                                                                                                                                            Reon van der Wiel
                                                                                                        Professor Manya Mooya

                                                                                                   54   SKIDATA GROWS ITS
                                                                                                        BRAND AND PRESENCE             82   CONTINUING THE RESEARCH
                                                                                                                                            JOURNEY: A CONVERSATION
                                                                                                        IN SA MARKET                        WITH STAN GARRUN
                                                            COVER STORY                                 Bradley Lovell                      Stan Garrun
                                                            WATERFALL CITY: SMART,
                                                            GREEN AND WORLD CLASS
                                                            Giles Pendleton
                                                                                                   64   SPECTRUM ACHIEVES
                                                                                                        LEVEL 1 B-BBEE STATUS
                                                                                                        Eric Wright

              92                     INVESTING IN SOUTH
                                     AFRICAN INNER CITIES
                                                            102      HOW MIXED-USE PRECINCTS
                                                                     ARE BENEFITING INNER CITIES
                                                                     Nicholas Stopforth
                                                                                                                                138
FEATURES

                                     Denise Mhlanga

                                                            108      IS ECONOMIC VIABILITY
                                                                     OUR ECO-FRIENDLY
                                                                     ACHILLES HEEL?
                                                                     Carol Reynolds
                                                                                                   122    HOW WILL CARBON TAX
                                                                                                          AFFECT MOBILITY IN
                                                                                                          SOUTH AFRICA?
                                                            116      THE RELEVANCE
                                                                     OF CONNECTING
                                                                                                          Songo Didiza
                                                                                                                                             EXTENSIVE SURVEY SHOWS
                                                                     Brendan Lowen                                                           QUALITY OF LIFE IMPROVING

                                                                                                   130    PLASCON’S 2019
                                                                                                          COLOUR FORECAST
                                                                                                                                             IN GAUTENG

8     Asset Magazine • Issue 68                                                                                                                               Issue 68 • Asset Magazine   9
Asset - Waterfall City: smart, green and world class - TUHF
Newsstand
          Asset                      Issue 67 | Nov/Dec 2018

                      Redefine aims to
                     change the face of
                      corporate social
                       responsibility
                                                                   Marijke Coetzee,
                                                                 head of marketing
                                                               and communications
                                                                             at Redefine
     2   Asset Magazine • Issue 66                                 Issue 66 • Asset Magazine 3

10         Asset Magazine • Issue 68                                                             Issue 68 • Asset Magazine   11
Asset - Waterfall City: smart, green and world class - TUHF
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                                                                                                        One click to zoom in
 Asset
  AssetNews
        News

                                                                                                                            One click to zoom in
        BIM: “It’s your move!”
                                                                                                                                                   WHA
                                                                                                                  NOTE PAD

 B
         IM Institute founder and BIM
         expert, Vaughan Harris, recently
         published his first book on building   What can we do for you?
 information modelling (BIM), titled “It’s
 your move”. The book is a collection of
 articles, advice and interviews conducted
 by Harris, who is an outspoken voice in
 the think tanks and leadership develop-
 ment for building information modelling
 on the African continent and abroad.
 The book takes a look at the introduc-
 tion of common global standards and
 operating methods using BIM and how                 Activate Architect_June2016.indd 134
 Africa can benefit from implementing
 these.

 It also considers the barriers to operation
 and trade across the African construction
 industry and beyond, and look at ways
 to improve certainty in the construction
 sector and its output, including increasing
 built quality. Most importantly it tackles
 the issue of improving resource efficiency
 using advanced construction software
 that has been available locally for
 decades. Harris argues that technology
 has become far more than just a
 technological enabler of transformation
 but an innovative tool which enables
 new ways of processing information. A+                                                     WHAT CAN WE DO FOR YOU?
 The book can be downloaded free
 of charge using the following link:
 https://www.biminstitute.org.za/the-book-
 page/

12   Asset Magazine • Issue 68                                                                         Issue 68 • Asset Magazine                   13
Asset - Waterfall City: smart, green and world class - TUHF
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     Asset News

                             Southern Views
       a new lifestyle precinct in Mauritius

          S
                outhern Views is the latest offering for buyers
                seeking to embrace the island lifestyle in their
                own way at Heritage Villas Valriche, in the south
          west of Mauritius.

          “The new precinct is specifically geared towards those
                                                                                           LEADERS IN
          wishing to purchase land and design their own homes.                             ECONOMIC &
          It’s the perfect opportunity to adopt their preferred                            REAL ESTATE
          lifestyle in the heart of one of the most sought-after
          residential estates on the island,” says Anton de Waal,                          MARKET
          CEO of Heritage Villas Valriche.                                                 INSIGHT

                                                                                           INCORPORATING
                                                                                           GIS TECHNOLOGY
                                                                                           FOR ADVANCED
                                                                                           GEO-SPATIAL ANALYSES
                                                                                           Market Studies
                                                                                            • Retail Studies
                                                                                            • Centre Repositioning
                                                                                            • Consumer Surveys

                                                                                           Special Projects
                                                                                            • Mixed Use Developments
                                                                                            • Inclusionary Housing Projects
                                                                                            • Economic Impact Assessments

                                                                                           Africa & Far East
                                                                                            • Real Estate Feasibility Studies
                                                                                            • Economic Assessments
                                                                                            • Socio-Economic Surveys
                                                                                            • Impact Assessments

                                                                                               HEAD OFFICE (Gauteng)

                                                                                                Tel +27 12 460 7009
                                                                                                Fax +27 12 346 5883
                                                                                                Cell +27 82 898 8667
                                                                                                 hein@demacon.co.za
14   Asset Magazine • Issue 68                                                                www.demacon.co.za
                                                                                                  Issue 68 • Asset Magazine     15
Asset - Waterfall City: smart, green and world class - TUHF
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     Asset News

                                                                                                              City living
                                                                                                              made smarter.

                                                                                                                                                                                                                   One click to zoom in
     Comprising eight plots of land of an area         Priced at 420,000 USD per plot, this real
     ranging from 1,350 to 1,572m2, Southern           estate product gives investors the opportunity
     Views offers buyers the possibility of            to obtain a Mauritian residence permit
     designing and building their dream villas         once they have built their villa, which opens
     according to comprehensive estate guide-          the door to living, working and starting a
     lines. The project is implemented under the       business on the island, one of the most
     Mauritius Integrated Resort Scheme, which         thriving economies in the region. Residence
     is the only real estate programme that allows     permit holders are also entitled to become                                                                                                       Artist’s Impression

     foreigners to buy freehold residential plots of   tax domiciled in the country under certain
     land on the island.                               conditions whilst benefiting from an income
                                                       tax rate not exceeding 15%, no inheritance       Exclusive apartments from R 2.95 million now selling.
     Located on the south-western coast of             tax, no tax on dividends and no capital          Introducing Sandton Gate. The new mixed-use precinct on the edge of the
     Mauritius, Southern Views opens on the            gains tax.                                       Sandton CBD. The 137 exclusive apartments are designed for private,
                                                                                                        open-plan living with large balconies that optimise outdoor space. Choose
     paradise seascape of the Indian Ocean, with                                                        between two, three or four bedroom apartments, with a limited number
                                                                                                        of penthouses available. Experience pedestrian access to everything
     one of the best-preserved lagoons on the          A dedicated website, villasvalriche.com,         the precinct has to offer, such as shops, premium office space and a
                                                                                                        Planet Fitness gym. In addition, construction of a new intersection is well
     island, as well as some of the most renowned      provides a full array of information on the      underway, offering direct access to the precinct from Willam Nicol drive.
     spots for surfing and other water sports.         properties on sale as well as other practical    A precinct with more amenities is Sandton, but smarter.

     Buyers will have access to a plethora of          information for future residents and investors   Click here to experience Sandton Gate through our virtual tour or visit
                                                                                                        www.sandtongate.co.za for more information.
     facilities on the 2,500 hectare Heritage Bel      in Mauritius. The experienced Heritage
     Ombre estate that includes two 5-star resorts,    Villas Valriche sales team is waiting to help
                                                                                                        On show Tuesdays to Sundays, from 12pm to 5pm.
     a beach club, an award-winning golf course        interested buyers wishing to learn more          Call 08600 272 38 for an appointment and to view our show unit.
     and a 1,300 hectare nature reserve.               about Southern Views. A+

                                                                                                        In proud collaboration:

16    Asset Magazine • Issue 68                                                                                                                                                       Issue 68 • Asset Magazine               17
Asset - Waterfall City: smart, green and world class - TUHF
Asset News

           New local proptech app flow
           raises R20m in seed funding

     T
            he mobile app, co-founded by Gil
            Sperling, Daniel Levy and Jonathan
            Liebmann, is specifically targeting
     millennial renters, commonly known as
     Generation Rent. The funding will be used
     to accelerate the development of the app
     in order to fuel growth and increase the
     base of tenants already using Flow, as
     well as to increase the range of rewards
     available to tenants.

     With Flow, tenants get rewarded for
     registering, adding their property details,
     paying their rent on time, looking after their
     homes, and more. For these rewards, Flow
     has struck partnerships with a number
     of brands in the lifestyle, entertainment,           Jonathan Liebmann, Gil Sperling and Daniel                                                     Flow - get rewarded for being a great tenant
     homeware, fashion and travel space,                                  Levy, co-founders of Flow                          Flow is revolutionising the way tenants rent, and live. Get up to 20% of your rent
     including: Superbalist, Weylandts,                                                                                 back in rewards, every month. Have one app to manage your entire rental experience.
     SweepSouth, OneCart, plus a selection of
                                                                                                                                                                  You don’t need your landlord to get started.
     airtime and electricity providers. Tenants that     These are some of the key factors that
     are fully in Flow can get up to 20% of their        inspired the creation of Flow. Through scaling
     rent back in rewards every month.                   with technology and economies of scale,
                                                         we can revolutionise the economics of rent,
                                                                                                                                                                                                One click to zoom in
     Property industry ripe for disruption               providing a more seamless experience and
                                                         more value to tenants,” says Sperling, CEO
     “Compared with any other industry, the              of Flow.
     property industry – and in particular the rental                                                       BY CREATING
     market – is archaic and disconnected. There’s       Globally, proptech is one of the fastest           THE RIGHT SPACE,
     also a massive paradigm shift in how people
     should rent which is inspired and driven
                                                         growing sectors. In 2017, venture capitalists
                                                         put $12.6 billion into the proptech sector, with
                                                                                                            SOUTH AFRICANS
     by their lifestyle choices, and is something        WeWork and Compass leading in terms of             WILL ALWAYS BE
     proptech could and should leverage big time.        funds raised. Softbank invested $4.4 billion in    BREAKING
     People are used to being connected all the
     time and transacting digitally, in real-time, and
                                                         WeWork and $450 million in Compass. US-
                                                         based real estate tech firms comprised nearly
                                                                                                            NEW GROUND.
                                                                                                            View our portfolio of leading developments
     they want transparency in their dealings with       $6.5 billion (or 52%) of the venture capital       at abland.co.za
     companies (including their landlords).              funding raised in 2017. A+

18    Asset Magazine • Issue 68                                                                                                                                                             Issue 68 • Asset Magazine   19
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     Asset News

      Redefine Properties seeks to create a
      more sustainable operating environment                                                                                                       PROPERTY VALUATIONS
                                                                                                                                                     MOVEABLE ASSETS
       for the benefit of all their stakeholders                                                                                                  SPECIALISED VALUATIONS
                                                                                                                                                   CONSULTING SERVICES
                                                                                                                                                   From health clubs to hospitals.
                                                                                                                                                     From warehousing facilities
                                                                                                                                                    to manufacturing plants. The
                                                                                                                                                    expertise to value any asset,
                                                                                                                                                      anywhere in the country.

                                                                             A
                                                                                     s a leader in the property sector,
                                                                                     Redefine is conscious of and
                                                                                     active in its role in protecting
                                                                             and enhancing the environment
                                                                             Its environmental strategy focuses
                                                                             on facilitating the reduction of its
                                                                             environmental footprint while maintaining                                PROPERTY VALUATIONS
                                                                             a positive effect on asset values and
                                                                             decreasing vacancy rates. Redefine
                                                                             also wishes to share positive practices
                                                                             and influence its development partners,
                                                                             tenants and shoppers towards greater
                                                                             sustainability activity.
                                                                                                                                                        MOVEABLE ASSETS
                                                                             Redefine’s environmental materiality
                                                                             framework

                                                                             Redefine strives to understand and
      Sustained value for all Redefine’s stakeholders… through sustainable   reduce the impact that external enviro-
      solar projects                                                         nmental factors such as climate change,
                                                                             energy, water shortages and waste pro-
                                                                                                                                                     SPECIALISED VALUATIONS
                                                                             liferation have on business operations
                                                                             and have consequently identified material
                                                                             issues that require continuous attention.

                                                                             Redefine has implemented adaptation or
                                                                             mitigation strategies to reduce the risk of
                                                                             these material environmental factors. A+
                                                                                                                                                      CONSULTING SERVICES

                                                                                                                                                      National Number
                                                                                                                                                       0861 000 066
                                                                                                                                                        Head Office
                                                                                                                                                       011 475 5177
                                                                                                                                                     www.specval.co.za
20   Asset Magazine • Issue 68                                                                                                                                  Issue 68 • Asset Magazine   21
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     Asset News

22   Asset Magazine • Issue 68   Issue 68 • Asset Magazine   23
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                                                                                                              Asset News

                                 Re-rating on the cards
                                 for SA REIT sector
                                 S
                                        outh Africa’s real estate investment
                                        trust (SA REIT) sector is heading for a
                                        re-rating; the question is whether the
                                 sector will rally this year or next?

                                 Already, the FTSE/JSE SA Listed Property
                                 Index (SAPY) is out of 2019’s starting blocks
                                 with its strongest January performance in
                                 10-plus years since 2007, outperforming all
                                 other asset classes. At the end of January,
                                 the SAPY was up 9.17%, well ahead of the
                                 FTSE/JSE All Share Index (ALSI) at 2.69%,
                                 bonds at 1.7%, and cash at 0.6%.

                                 Wynand Smit, real estate analyst at Anchor
                                 Stockbrokers explains that most SA REITs
                                 de-rated during 2018. “Should growth
                                 expectations start to improve during
                                                                                                         Andrea Taverna-Turisan
                                 2019, the valuations of the SA REITs are
                                 compelling,” he says.
                                                                                  Andrea Taverna-Turisan, SA REIT
                                 A re-rate in the sector would be a big gain      Association marketing committee
                                 for it in 2019 points out Mvula Seroto of        chairman, notes, “With the cost of equity
                                 Catalyst Fund Managers. “However, this will      having increased substantially in South
                                 only be possible if the economic outlook         Africa, management teams of local prop-
                                 improves, there are positive results from the    erty counters will need to focus on the
                                 2019 general elections, and a reprieve from      pure property fundamentals of their
                                 credit rating agency downgrades.”                organisations to ensure the property
                                                                                  sector will become more robust and better
                                 According to Capricorn Fund Managers             positioned to deliver shareholder value
                                 SA’s Howard Penny, who expects 2019 to           over time.”
                                 be a better year overall for SA REIT returns
                                 after a disappointing 2018, the jury is out      The SA REIT Association represents
                                 as to whether the sector could re-rate on        South Africa’s R330 billion listed REIT
                                 a relative valuation level this year. “Given     sector. Its members comprise all the
                                 worries surrounding rising global interest       country’s listed REITs, which play an
                                 rates, perhaps the bounce back may have          essential role in the economy and the
                                 to wait for 2020.”                               lives of South Africans. A+

24   Asset Magazine • Issue 68                                                                               Issue 68 • Asset Magazine   25
• Workshop •

                                                                                                                                                                     One click to zoom in
     The Evolved FM by David Khasebe                                                                                                                                                                    Excel
                                                                                                                                                                                                   for Property
                                                                                                                                                                                                   Practitioners

                        The parable of a                                                            Incredibly, the premise of our assessment as practitioners
                                                                                                                                                                                                  Course Objectives

                         boiled Industry
                                                                                                                                                                                               • Understand the fundamentals of
                                                                                                    has been that the FM practice fundamentals are sound,                                     financial mathematics applicable to
                                                                                                                                                                                                     commercial property.
                                                                                                    a mindset which suggests immunity to criticism and/or
                                                                                                                                                                                             • Understand the Excel environment.
                                                                                                    improvement. I have spent a considerable amount of time
                                                                                                                                                                                            • Understand the alignment of financial
                                                                                                    thinking about why the industry has been so flaky and out

                               T
                                                                                                                                                                                              mathematics with the basic financial
                                                he integrated FM giant Carillion collapsed          of touch. To characterise my conclusion, I must reference                                         functions in Excel.
                                                in January 2018. In the same year Mitie and         to The Parable of the Boiled Frog, a fable describing a frog                              • Build a basic property cash flow,

                                                Interserve were on industry watch for the same      being boiled alive. The premise in this case is that if a frog                              which comprise live variables.
                                                                                                                                                                                               • Understand how to calculate an
                                         illness which lead the Carillion’s ultimate death. At a    put suddenly into boiling water, it will jump out, but if put
                                                                                                                                                                                                         initial return.
                                         time of submitting this for publication, I was hoping      in tepid water which is gradually brought to boil, it will not
                                                                                                                                                                                                  • Understand how to apply
                                         no news was good news in respect of the two FM             perceive the danger and boil to death.                                                          conditional formatting.
                                         brands. This is an illness of debt as told by business                                                                                                 • Implementation of graphs to
                                         publications. If you speak to industry practitioners       The analogy is relevant in that FM has and fails to perceive                                       summarise data.

                                         and experts, the condition has something to do with        the danger which places FM brands at risk. I am talking                                  • Build a dynamic amortisation table.

                                         mis-procurement and price competition. Regulators          about the danger to be effective within organisations; the
                                                                                                                                                                                                 Who Should Attend
                                         cite aggressive business practices of various kinds        FM efficacy danger, if you will. A simple but fundamental                               This course will be of benefit to all who
                                         as the reason behind the illness. While I will not         fact is that the FM practice must re-orientate itself within                              operate in the commercial property
                                         challenge the impact of any or all these on FM             organisations to heal the ailing FM industry. My hypothesis                              industry but have not acquired formal
                                                                                                                                                                                            excel training or feel the need to refresh
                                         business sustainability, I write here and elsewhere        is around the turn of the century, organisations changed so                               their basic Excel skills. This includes
                                         this year that the imact on the practice and industry      much that the FM practice had to evolve but missed all the                                  junior/middle management level
                                         is epidemic, and this will take a few more columns         signs of the changing operating environment. I delve into the                            professionals that struggle to convert
                                                                                                                                                                                               non-automated property data into
                                         to unpack. Carillion is one of the well known brands       signs in the next paragraphs. Carilion, Mitie and Interserve                             customised spread sheets for bespoke
                                         which have succumbed, but there must be others             are but indicators of ill-health and possible death. As if                                analysis. Participants are required to
                                         if one connects the dots from the 2017 EY margins          that’s not enough with the FM frog missing the changes in                                bring a laptop with a recent version of
                                                                                                                                                                                             Excel (either Windows or Apple based
                                         study of 22 FM companies which highlights increased        temperature, this has also muddled the application of the                                       machines are acceptable).
                                         body temperature of the UK market. It would be             outsourcing concept as I explain later.
                                         foolhardy to think this is exclusively a story about
                                         the UK industry. As most transparent industries do,        The signs on thier own did not pose any danger to FM,                                           Cape Town
                                         it provides lessons across the globe and its maturity      especially if the FM industry had responded positively.                                       28 February ‘19
                                         in terms of outsourcing can be used to preview less        The danger has been in the lack of response. Exactly when
     This is the tenth of a regular
                                         matured industries over the next few years or decade.      the century turned in the year 2000, ISO published 9001 to                                      Johannesburg
     facilities management column by                                                                alter top management’s hands-off posture towards matters
                                         This makes it a global FM story and a window into                                                                                                            31 May ‘19
     David Khasebe, national convenor    worsening trading conditions to come.                      considered non-core.
     for the FM Standard working
                                                                                                                                                                                                          Contact
     group of the South African Bureau   The business publications and regulators are correct       The CRES function emerged as different and alterative                                             Sean Godoy
     of Standards (SABS).                in their assessment as they use a different lens to look   to FM. This was a vote of no confidence in FM or at                                       info@divercityproperty.com
                                         at failing organisations and need not get technical in     best criticism that FM was not effective for and within                                        and/or Saul Nurick
                                         their assessments. They also rely on industry experts      organisations. These were first but telling signs the twenty-                                 sd.nurick@uct.ac.za

                                         for accurate assessment and all we have provided so        year-old industry had to pause and reflect on its hands-off
                                         far just scratches the surface - preferring to look at     premise. It didn’t. Then in 2004, the hands-on posture was
                                         symptoms rather than causes.                               further promoted by publication of ISO 14001, environmental

26    Asset Magazine • Issue 68                                                                                                                                                                       Issue 68 • Asset Magazine   27
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                                                                                                            One click to zoom in

     The Evolved FM by David Khasebe                                                                       Asset News

     management. Industry didn’t react, again.        to see the premise to be outwardly focused,
     Then in 2005, the publication of ISO 27001,      continuously challenging to seek improvement
     business continuity. There were other signs      is how to keep ahead of curve. One needs
     including the latest in publication of ISO       to contrast market value to its potential
     45001, health and safety but my point is         of US$ 5 trillion per annum to appreciate
     already made that the FM frog has sat in the     what can still be done. More significantly,
     water while it is gradually brought to a boil.   the industry should obsess about how to
     All of this suggest that the FM practice was     realise the potential faster in these times of
     never Y2K compliant and the industry had its     interconnectedness wherein learning curves
     own millennium bug. Unlike more prepared         can be reduced. We missed the early signs
     IT industry, we did nothing to prepare for the   of change in the temperature at the turn of
     21st century.                                    century and are now missing it is our inability
                                                      to gauge temperature that will see us boil to
     This leads us to the muddled application of      death as industry.
     outsourcing within the FM industry. Unlike
     other industries, FM presents outsourcing        We continue as normal without self-
     as an either / or application and a mixture      examination thinking the problem is out there.
     between in-house and outsourced as               Mis-procurement and price competition are
     somewhat unnatural. Instead, the selling         symptoms but get all the blame. We miss
     proposition is based on wholesale outsourcing    their trigger points and our own contribution
     wherein the function is outsourced lock,         to them. We are out of touch. Slow death is
     stock and barrel. The premise here is to         underway.
     “relieve management” of focus and attention
     on this strategic function, going against the    Consistent with theme of industry being of
     signs referred to in the previous paragraphs.    touch, I will be tackling the issue of our
     I refer to these as signs of the evolution       local industry body SAFMA declaring itself
     of the organisation – or signs of the 21st       a certifying body in next column. A+
     century organisation. Ironically, FM seeks
     to relieve management of the function
     while simultaneously preaching “vested
     outsourcing” wherein an active role is
     inherent.

     Yes, this is the story in an inwardly focused
     industry whose conferences and gatherings
     have become nothing but eco chambers.
     Voices are recycled and like-mindedness
     prized. To challenge prevailing mindsets is
     seen as not being positive about practice and
     industry. The US$ 1 trillion per annum market
     is reason behind narcissistic immunity. One      Click here if you missed David’s ninth
     only needs to study progressive industries       installment in the Nov/Dec 2018 issue.

28    Asset Magazine • Issue 68                                                                         Issue 68 • Asset Magazine   29
Cover Story                                                                                                                               Waterfall City

                  Waterfall City:
                     smart, green and world class

                                                                                                                         Giles Pendleton, head of
                                                                                                                         developments for Attacq

                                                               T
                                                                      he developers and investors involved in Waterfall City, the new urban node
                                                                      between Johannesburg and Pretoria, have had a rare opportunity to plan the
                                 Interviewed by Tony Korsten          development almost from scratch. This is important, given that our collective
                                                               thinking about urban design, human behaviour and the role of technology has all
                                     Written by Claire Cole
                                                               evolved rapidly in about the last quarter of a century. Asset speaks to Giles Pendleton,
                                                               head of developments for Attacq, the lead developer and the biggest investor in the
                                                               Waterfall precinct about the progress of the development and what sets it apart.

30   Asset Magazine • Issue 68                                                                                                              Issue 68 • Asset Magazine   31
Cover Story

 A dynamic master plan

 Critical to the success of any sizeable urban      Two new four-star hotels are being planned for                          video to play here
 development is the infrastructure, and in          Waterfall City – one on the eastern side and
 light of Gauteng’s ongoing traffic congestion      one on the western side of the node – to serve
 issues, a working road infrastructure has          the growing corporate hospitality market. The
 been a key focal point of the master plan.         existing three-star City Lodge is also looking
 In particular, the building of the planned         to expand.
 K60 arterial road running east-west on the
 southern side of the precinct, has had much        Demand for industrial property has sky-
 energy devoted to it.                              rocketed, with the Distribution Campus,
                                                    Logistics Precinct and Waterfall Junction
 “The various owners and developers here            all catering for light industrial, logistics and
                                                                                                       A video fly through of Attacq’s currrent and future property portfolio at Waterfall City
 have made a substantial contribution to
 moving the construction of the road forward,”
 says Giles, who emphasises that the road
 will relieve a tremendous amount of pressure
 on the existing road network and will also
 provide a necessary east-west route in a city
 which is dominated by north-south routes.
 Furthermore, the construction of the road
 will unlock development opportunities for a
 number of land parcels along it, including a
 residential development of over 20,000 units
 for the Waterfall Precinct.

 While work on planning the necessary road
 infrastructure is moving forward, so too are
 many plans for commercial, industrial, retail,
 residential and hospitality developments. The
 main retail development anchoring the entire
 precinct – Mall of Africa – was one of the first
 projects to be developed at Waterfall City.
 Several office developments have already
 gone up, and of course, there are the iconic
 PwC Tower and Deloitte head office – both
 of which are giving wonderful impetus to the
 development of the precinct.

32   Asset Magazine • Issue 68                                                                                                                                               Issue 68 • Asset Magazine   33
Cover Story                                                                                                Waterfall City

     distribution-focused businesses. Global             At the moment, certain data comes from
     names like BMW and Cummins have already             corporate tenants, which have shared inform-
     taken large industrial space.                       ation about their hospitality requirements
                                                         with Attacq. This has helped inform planning
     Building a smart city                               decisions about the hospitality offering in
                                                         Waterfall City. In other instances, new smart
     The master plan, which includes all the above-      buildings equipped with the latest building
     mentioned land uses, is a dynamic one – with        information modelling technologies are able to
     land uses being rethought as things develop         generate their own data on things like water
     or as it becomes clear that it makes sense to       and electricity use. This is just the start of
     cluster certain activities together or spread       something much bigger, because data points
     others out. To a certain extent, Giles explains     can be networked, generating large volumes
     that this is being driven by the analysis of        of data or ‘big data’ – and this is when real
     data received about the use of existing built       insights can be gained.
     assets in the Waterfall City area. While it isn’t
     possible to gather data from every building at                                                       BMW Distribution Centre
     this stage, Attacq’s vision for the precinct is
     for it to be a smart and sustainable city – with
     the smart aspect being powered by big data.

                                                                                                                            Cummins

34    Asset Magazine • Issue 68                                                                              Issue 68 • Asset Magazine   35
Cover Story                                         Waterfall City

 New Deloitte HQ under construction   Story continues on the next page.

36   Asset Magazine • Issue 68                       Issue 68 • Asset Magazine   37
Cover Story                                                                                  Waterfall City

     “The success of Waterfall City is about robust
     planning based on very strong data sets. A
     smart city is really a network of a number of
     data points which start to create ‘big data’ –
     and from that we can pick up user patterns
     and predictability, and use algorithms to
     determine a number of things,” Giles explains.
     In the same way that such data allows one
     to drive better efficiency in a single building,
     it can be used likewise in an entire precinct
     or city.

     Understanding how spaces, resources,
     equipment and many other things are used
     gives one the tools to plan better from an
     operational and maintenance perspective,
     because the data gives one predictability.
     Also, it allows one to pick up very quickly
     when there is a departure from the norm in
     any of the monitored systems – electricity or
     water consumption, for example. Problems
     can be identified and addressed far more
     quickly than in the past.

     Data not collected from client feedback is
     generated in many different ways – it might
     come from occupancy or motion sensors,
     CCTV cameras, or smart water and electricity
     meters, for example. Attacq is currently in the
     process of networking a number of building
     management systems in different buildings so
     that a real-time mapping process for the city
     can begin. “We ultimately expect to end up
     with a central ‘command and control’ centre
     for the city, probably with two main control
     centres. One would most likely be about
                                                        The Ellipse – the first luxury apartments in Waterfall City

38    Asset Magazine • Issue 68                                                                Issue 68 • Asset Magazine   39
Cover Story                                                                                                                                                              Waterfall City

     things like safety and traffic management,           “The biggest risk to most of our tenants is
     whilst the other would focus on building             not rental escalations – it is the out-of-sync
     management and aspects such as utilities             escalations in their utility costs.
     and consumption,” Giles says.
                                                          When you add rental and utility costs to
     Being the best to attract the best                   obtain the total cost of occupancy, in many
                                                          cases this number is rising faster than the
     There are several important reasons for going        businesses themselves are growing,” he
     to these lengths to build a better city, but         elaborates. By installing things like solar
     probably the most important is to be able            photovoltaic panels and smart electricity
     to attract the very best tenants. People will        meters, implementing grey and black water
     naturally seek out places that they feel offer       recycling systems, and putting energy and
     them the best and most attractive options,           water efficient lights and fittings into buildings,
     whether that is about lifestyle or about work.       one can contribute to bringing this cost down
     City competitiveness is a very real concept          in a meaningful way.
     these days, so if one can offer a better life-
     style and a better workplace all in one highly       Interestingly, the development of a smart city
     liveable and functional precinct, that gives         environment is also intrinsically linked to being
     one a distinct advantage.                            a sustainable city. Many of the measures
                                                          taken to improve building and city efficiency
     So far, Waterfall City’s list of corporate tenants   not only help tenants’ businesses run
                                                                                                                The world’s largest mixed-use integrated solar power-diesel hybrid solution at
     shows that it is indeed attracting the best of       better, but they contribute to a better overall                     The Mall of Africa. The 4,755kWp installation covers most of the
     the best, and Giles points out the reasons                                                                              centre’s roof space, an area of approximately 45,000m² or 4.5ha.
     why: “We are effectively a private city with
     public roads, We run a safe, functional and
     clean city – a smart city environment which
     will also be a fully green city. In addition,
     our accessibility is better than most other
     premium business nodes,” he says.

     In attracting and retaining the best tenants, he
     says it is important to go beyond the physical
     environment (as important as that is) and get
     involved even further – at a level where as a
     landlord, one looks at ways to help tenants
     that go beyond the traditional responsibilities.
     Helping them gain control over their utility
     costs is one very important way to do this.

40    Asset Magazine • Issue 68                           Cell C                                                                                                                          Accenture
                                                                                                                                                                                                41
                                                                                                                                                                           Issue 68 • Asset Magazine
Cover Story                                                                                                                    Waterfall City

 environment. “Our intention in the future is for     Demand for the space being built is certainly
 all our buildings to be certified either under       healthy, and is being driven by a number of
 the Green Star SA or the LEED rating system,         factors. “Firstly, there is a flight to quality –
 and we plan to retrofit existing buildings           especially by corporate tenants,” explains
 that aren’t certified,” says Giles, adding that      Giles. Tenants are being drawn by the
 Attacq has a strong sustainability agenda.           accessibility of the area, the new and more
 More important than the individual building          modern amenities, and the state-of-the-art
 ratings, however, is the overall sustainability of   smart environment that Waterfall offers.
 the precinct, which is something that Attacq’s       Then there is a ‘flight to efficiency’ – and
 sustainability team has been working on and          efficiency has been the driver of many of the
 will continue to develop.                            new developments around Gauteng, be they
                                                      in Sandton, Rosebank or here at Waterfall.
 Well on track and proving highly
 attractive                                           Many of the beautiful new office buildings
                                                      which have arisen in these nodes over the
 Because of the size and nature of the                past few years have come about because
 Waterfall City development area, Giles               many companies are consolidating their
 says that it makes sense for Attacq to               operations (often spread over multiple
 partner with a number of other parties in the        locations) into single offices. Waterfall
 development of various different land parcels.       makes perfect sense as a new central
 Each of the partners that Attacq is working          location. “Tenants are also looking to follow
 with on a particular scheme brings something         international best practice in terms of space
 of their own to the process. Joint venture           efficiency – for example, achieving an average
 partners on current schemes within the               of one person per 10m2 in their buildings. In a
 precinct include Atterbury, Zenprop,                 new building, they can either get more people
 Barrow Properties and Sanlam Properties              into the same floor area that they previously
                                                      occupied, or they can reduce their floor area
 “We have developed approximately 60,000m2            by 20% for the same number of people,”
 a year on average to date,” he says, pointing        he says.
 out that Waterfall is delivering more on a
 consistent basis than any other precinct in          Efficiency also applies to the energy and water
 the country, bar Sandton. Attacq has mapped          efficiency that Waterfall’s buildings offer – and
 out a plan for delivering the many buildings in      although South Africa might still be a relative
 Waterfall City, taking into account the fact that    newcomer to the green building world, tenants
 the economy has its ups and downs.                   are quickly realising the benefits of occupying

                                                                                                          PwC Tower overlooking Waterfall City
42   Asset Magazine • Issue 68                                                                                                  Issue 68 • Asset Magazine   43
Cover Story                                                                                                                    Waterfall City

                                                                                                  a green building. In more developed parts of the
                                                                                                  world, certain tenants demand green buildings,
                                                                                                  and international corporations with offices in
                                                                                                  South Africa expect nothing less than they are
                                                                                                  able to find elsewhere in the world. In addition,
                                                                                                  given the power and water challenges that South
                                                                                                  African cities are facing, buildings which offer
                                                                                                  backup power and water supply redundancy
                                                                                                  are looking increasingly attractive.

                                                                                                  When it comes to industrial tenants, demand is
                                                                                                  also high. A good many of the quality tenants
                                                                                                  secured for Waterfall’s various industrial precincts
                                                                                                  have been attracted not only by the accessibility
                                                                                                  and central location, but by the fact that they can
                                                                                                  develop premises which offer the opportunity
                                                                                                  for future expansion. “This is much easier to
                                                                                                  achieve with a greenfields development,” says
                                                                                                  Giles. “Many of the buildings we are developing
                                                                                                  have expansion opportunities built into them,
                                                                                                  and a tenant like Massmart, which has only been
                                                                                                  in its new building for a few years, has already
                                                                                                  undertaken one expansion,” he adds.

                                                                                                  He is pleased that Attacq’s efforts to build a
                                                                                                  world-class city are being acknowledged in the
                                                                                                  market. When one is able to attract corporations
                                                                                                  of the calibre of PwC, Deloitte, Accenture
                                                                                                  and PSG (to name a few), the recipe is clearly
                                                                                                  working. Waterfall is proving attractive to many,
                                                                                                  and he says that there are even clusters of
                                                                                                  businesses emerging – in the financial and
                                                                                                  building services sectors, in the bio-medical and
                                                                                                  medical industries, and in the technology sector.
                                                                                                  “These are exactly the types of tenants that we
Executive management                                                                              want at Waterfall – value and GDP-accretive
From left to right: Tasje Kodda, company secretary; Peter De Villers, chief investment officer;   businesses who want to see themselves as part
Melt Hamman, CEO; Jackie van Niekerk, COO; Raj Nana, CFO; Giles Pendleton head of development.    of a smart, green precinct,” he concludes. A+

44   Asset Magazine • Issue 68                                                                                                   Issue 68 • Asset Magazine   45
Interview with Professor Manya Mooya                                 University of Cape Town

        UCT
        modernises property
        studies degrees
        for 2020
                                            Interviewed by Tony Korsten         Associate Professor
                                                                            Manya Mooya, University
                                                Written by Claire Cole               of Cape Town

46   Asset Magazine • Issue 68                                                         Issue 68 • Asset Magazine   47
Interview with Professor Manya Mooya                                                                                                                          University of Cape Town

                                                                                                                                                                              University of Cape Town

     T
             he University of Cape Town is nearing    The design of Curriculum 2020, as it is          the contextual, thematic and philosophical        A degree that responds to contextual
             the end of a three-year process          referred to, has been in process since 2017,     foundations of this completely new curriculum.    issues in SA
             which has involved rethinking and        and as Manya notes, it is long overdue.          Phase 2, which was completed late in 2018,
     redesigning its property studies degrees.        “The UCT property studies programme is           involved discussions with external stakeholders   Manya explains that this entirely new
     UCT’s Department of Construction Economics       probably one of the oldest in South Africa,      such as the Royal Institution of Chartered        curriculum was designed in response to five
     and Management has offered the BSc and           and although there had been minor revisions      Surveyors (RICS) and the South African            major contextual issues in the contemporary
     BSc(Hons) degrees in property studies since      to courses over the years, the programme had     Council for the Property Valuation Profession     property environment.
     the early 2000s, and has recognised that as      not comprehensively been overhauled,” he         (SACPVP) – both of which accredit the current
     the property industry has evolved in South       says. “We decided to carry out a fundamental     honours programme. Phase 3, which has just        1. Increased complexity of property markets
     Africa, so property professionals need to be     review, starting with a clean slate and asking   begun, involves steering the curriculum through
     suitably educated in order to work effectively   ourselves what we thought a new curriculum       UCT’s internal approval process by the faculty    “The property market has changed significantly
     in this environment. Associate Professor         would look like, free from the constraints of    and various committees, culminating in UCT        over the past few decades,” he notes. “The
     Manya Mooya takes us through what the            the previous one.”                               Senate approval. “We hope to obtain Senate        shift that is most significant and obvious
     programme redesign involves, and how                                                              approval by end of this year so that the new      from our perspective is that where as in the
     it prepares students to be contemporary          This process involves three phases. The first,   curriculum can be launched for the 2020           past, there has been a great deal of emphasis
     property professionals.                          which began in 2017, involved discussing         intake of first year students,” he says.          on direct property ownership, there is an

48    Asset Magazine • Issue 68                                                                                                                                                    Issue 68 • Asset Magazine   49
Interview with Professor Manya Mooya                                                                                                                           University of Cape Town

     increasing importance placed on indirect          the developing world. These two disparate         5. Offering a decolonised curriculum             the industry is used to, we are trying to
     property – that is, investment structures         economies don’t even exist that far apart –                                                        rebalance the curriculum by bringing into
     such as real estate investment trusts (REITs),    take Sandton and Alexandra, for example.          Any university that turns a blind eye to the     view, or legitimising, the study of informal
     property derivatives and others,” he explains.                                                      difficulties that have been experienced in       and customary property,” he continues.
                                                       “What we recognise in Curriculum 2020 is          recent years with respect to decolonisation      It is a reality that in many parts of the
     The new curriculum raises the profile of          that our graduates here in South Africa, and at   issues is probably naïve. “We have given a       country, property ownership exists without
     indirect property investments and the more        UCT in particular, need to have the capacity      lot of thought to what it means to create a      formal title deeds – yet its ownership is
     integrated nature of the property and capital     to understand and move between these two          decolonised curriculum,” he explains, saying     acknowledged in indigenous tribal structures.
     markets in the world today.                       different worlds,” he says. Whilst a property     that part of the solution is to recognise that   And understanding of such aspects, and
                                                       professional educated in Europe might only        the dual economy mentioned above is a            the notion that they hold equal legitimacy
     2. Technology in the world of property            understand the first-world aspects of the         fundamental part of South Africa’s property      in the property market, is therefore given a
                                                       property sector, he believes that property        market structure. “In addition to the formal     place in this new curriculum. This is not to
     Technological advancements in the past 20         professionals working anywhere in Africa          and commercial property structures that          downplay the conventional or formal property
     years have been both rapid and disruptive         need to be able to navigate and operate in
     to industries and markets. Curriculum 2020        the context of dual economies.
     responds to this by introducing a proptech
     (property technology) component to the            4. Bringing sustainability to the fore
     programme right from first year. “Over and
     above that, technology is embedded in the         Sustainability is an unavoidable aspect of
     entire curriculum. This is important because      property today. Whether it is understanding
     technology now plays a role in everything         the broader environmental issues, or the
     from property management to property              specifics of good planning and green
     economics,” Manya explains. Students trained      buildings, the world as a whole is moving
     in the new programme will have the ability        in a direction where sustainability must be
     to develop augmented valuation models of          front and centre in our economy – property
     property markets – something which requires       included. “There is a strong environmental
     a strong technological understanding and          ethic that goes across the curriculum, and
     mathematical/statistical skills.                  which is emphasised in all courses,” says
                                                       Manya. In addition, there are specific courses
     3. Acknowledging the dual economy                 which address property and the environment,
                                                       green building, the valuation of natural
     South Africa is unlike many property              resources, energy and water efficiency, and
     markets in the world in that it has a highly      similar topics. There is also an alignment
     sophisticated commercial property sector,         between the environmental considerations
     on a par with most developed economies.           and the emphasis on technology, because the
     Yet, this exists side by side with another very   two have become intertwined in practice.
     basic property economy, more like those in

50    Asset Magazine • Issue 68                                                                                                                                                     Issue 68 • Asset Magazine   51
Interview with Professor Manya Mooya                                                                 University of Cape Town

 types, however. In support of this, courses       the emphasis on property law and focusing
 covering as valuation, property economics         harder on the technical skills required.
 and property law, for example, all build in the   Property law retains an important role,
 understanding of this more informal               but as its own course.
 and customary market.
                                                   A new course in econometrics will be
 With a curriculum that responds to these five     introduced, which gives students the skills
 important contextual aspects, the foundations     to carry out quantitative market analyses,
 are well laid for a contemporary course of        develop market models for forecasting
 study – one which is modern, sensitive to the     or understanding markets, and develop
 current environment and up to date in terms of    augmented valuation models. “We have
 changes in the world. “The new curriculum is      strengthened the property economics
 also rebalanced in its scope and tone,” Manya     courses, allowing for a greater understanding
 notes. Instead of creating a degree which is      of the way the property market works. We
 primarily focused on the commercial, profit-      have also placed a greater emphasis on
 driven property space, the focus is broadened     the urban planning and regulatory issues
 to include aspects like the non-profit sector     in property development,” he explains.
 and even public sector aspects. This, he feels,
 is a more holistic approach which prepares        Overall, the BSc and BSc(Hons) Property
 students to pursue a range of options within      Studies courses really do have a whole new
 the broader sphere of property.                   look – one which Manya and his colleagues
                                                   at UCT cannot wait to see implemented.
 There are also a number of specific aspects
 which he says have been strengthened              Even the student representatives involved
 in the new curriculum offering. Property          in the consultation process have expressed
 development, for example, is given much           excitement about it, saying that their only
 greater emphasis. So are the property             regret is that they won’t get to graduate
 management and facilities management              under Curriculum 2020. The mechanics of
 aspects. Property investment and finance are      transitioning students who started under the
 covered in greater detail, and cover advanced     old curriculum to the new one still have to be
 aspects such as REIT investment structures        finalised, it is hoped that Curriculum 2020 will
 and property derivatives. The valuation side      receive institutional approval this year and be
 has been streamlined by removing much of          ready to roll out in January next year. A+

                                                                                                               11 Alice Lane, Sandton
52   Asset Magazine • Issue 68                                                                                  Issue 68 • Asset Magazine   53
Interview with Bradley Lovell                        SKIDATA

                       SKIDATA grows its
                     brand and presence in
                                             Bradley Lovell,
                                             MD, SKIDATA SA

                          SA market
54   Asset Magazine • Issue 68                  Issue 68 • Asset Magazine   55
Interview with Bradley Lovell                                                                                                       SKIDATA

                                       Interviewed by Tony Korsten
                                           Written by Claire Cole
                                  Bradley photographed by Tony Korsten

     T
            here is no denying that the current        Sandton Towers. “Because of the critical
            business environment in South Africa       mass we have in the area, we now have a
            is challenging, but there are still com-   technical team based in Sandton which
     panies that find opportunities in tough times.    specifically looks after the precinct around
     SKIDATA, a global company specialising            Sandton City, including the aforementioned
     in access and revenue management, has             sites,” Derek notes. This enables SKIDATA SA
     entrenched itself firmly in the South African     to deliver fast and efficient after-sales service.
     market and is pleased to report that it had
     a very successful 2018. Asset chats to MD         In occupying a new site, Bradley says that
     Bradley Lovell, and Derek Morris, head of         part of SKIDATA SA’s strategy is not simply to
     sales and marketing, to find out more.            replace existing equipment on a like-for-like
                                                       basis. “We look at the various types of tech-
     SKIDATA is now a well-known parking and           nological solution that we have available; we
     event access technology supplier in the South     analyse our specific customer site needs and
     African market, having installed parking and      look at how we can match the correct tech-
     access management systems at many pres-           nology to each customer’s specific needs,”
     tigious sites around the country. During 2018,    he explains. “This not only gives our clients
     the company secured contracts at a number         the correct solution for their requirements, but
     of key sites around South Africa, including       it reduces the capex cost for them.” Derek
     many in the prestigious Sandton area such as      and his team visit each and every site, carry
     Radisson Blu Sandton, The Marc, the Leon-         out an in-depth analysis, and then sit with
     ardo, the Acsiopolis and Grayston Shopping        every customer to determine the specific sys-
     Centre. These sites reinforced SKIDATA SA’s       tem design and then offer them the best and
     presence in the area, where they already have     most cost- effective solution.
     systems in place at the Sandton Hilton Hotel,
     Benmore Gardens, and slightly further out at      Advances in technology mean that there are
     Illovo Point and 33 Baker Street, Rosebank.       now many different solutions available for
                                                       parking and access control and that the own-
     “We grew the number of sites where we             er or operator of a site doesn’t simply have to
     have SKIDATA technology solutions installed       settle for old-fashioned ticket and cash-based
     substantially during 2018,” says Bradley,         systems if another option works better for
     adding that the sites in the Sandton area         them. For example, there is a big shift towards
     aloneUberior
           amount House, Edinburgh
                    to 15 within a 6km radius of       cashless and ticketless parking systems,
                                                                                                            SKIDATA Lite.Gate, Power.Gate & Barrier.
                                                                                                              Gate peripherals for entry & exit Lanes
56    Asset Magazine • Issue 68                                                                                                Issue 68 • Asset Magazine   57
Interview with Bradley Lovell                                                                                                                                                              SKIDATA

                                                                                                                                                                                     SKIDATA Barrier.Gate,
                                                                                                                                                                                 Power.Cash & Power.Gate
                                                                                                                                                                              peripherals with management
                                                                                                                                                                                              tools & tickets

     by means of which visitors are able to pay        It makes sense to move to technologies like         He and the SKIDATA team are confident that      and frustrations that operators encounter, and
     via credit or debit card, or through a vehicle    this in a world where cash is inconvenient for      this includes not installing two automatic      hence, endeavour to identify these upfront in
     license plate recognition (LPR) system. Credit    visitors – whether they are retail shoppers,        payment machines where one will do, even        recommending the best technological solu-
     and debit card payment options in particular      or visitors to hotels, hospitals, or offices. Not   in case of a breakdown. “Our automatic pay-     tion to the customer. Cashless systems, for
     are being well received. “We recently installed   everyone carries cash all the time, but most        ment machines run properly and they work,”      example, are being well received for a number
     such a system in the Sandton area, and that       people these days have a credit or debit card.      he maintains.                                   of reasons. Normally, an operator would empty
     site is operating on a 40% cashless basis         “Our aim is to achieve three fundamental                                                            the cash from a payment machine daily. This
     now,” comments Bradley. Similarly, another        things in installing our cashless technology:       Since he and Derek have both worked on          is a risky activity, presents an opportunity for
     large-revenue client in Sandton has credit        reduce cash management, make things easier          the operator’s side of the business in their    crime or fraud, and takes a great deal of man-
     card payments at a solid 18% of total revenue     for the customer, and put in the correct and        long careers in the revenue generating park-    power. With increased use of cashless sys-
     within two weeks of installation of the system.   optimal equipment for the site,” Bradley adds.      ing industry, they understand the pain points   tems, this activity can be reduced drastically,

58    Asset Magazine • Issue 68                                                                                                                                                       Issue 68 • Asset Magazine   59
Interview with Bradley Lovell                                                                                                                                                                SKIDATA

                                             SKIDATA VIDEO

                                                                                                                              SKIDATA Lite.Gate, Power.Gate, Barrier.Gate & Power.Cash peripherals

     cutting down on these risks and on man-          says Derek. Whether it is a matter of upgrad-     exchange rates don’t always work in our favour,     for applies. “We say that our equipment has a
     hours and operational costs. SKIDATA SA’s        ing old technology, changing the payment          so clients need to be convinced that the solu-      minimum life of ten years, but if it is in a pro-
     automatic payment machines with cash also        methods, or reducing delays at entry and          tion is worth the expense. “We sit with all our     tected location like an underground parking
     alert operators when they need to be emptied,    exit points, he says that SKIDATA has a wide      clients, show them the complete suite of tech-      garage, and if it is well maintained and oper-
     meaning that the APM’s do not need draining      range of products and technologies that can       nological solutions available, and then select      ated correctly, it can last much longer. I have
     on a daily basis.                                be considered in finding the correct solution.    the best options which work for their specific      seen sites in Austria where the equipment is
                                                                                                        requirements and budget,” he continues.             over 20 years old and still functions perfectly,”
     “We identify our clients’ pain points and then   While the technology itself is not cheap (it                                                          says Bradley. Landlords and operators can
     offer them technology which we believe will      comes from Austria), it is on a par with inter-   At the same time, he and Bradley believe            therefore install the equipment with confi-
     offer the best solution to those problems,”      national competitors. Having said that,           that the adage about getting what you pay           dence, knowing that the lifespan justifies the

60    Asset Magazine • Issue 68                                                                                                                                                         Issue 68 • Asset Magazine   61
Interview with Bradley Lovell                                                                                                  SKIDATA

     upfront capex cost, and that the equipment         The next phase in true ticketless and cash-
     can always be updated or upgraded within the       less parking facilities will be “Tap & Go” at
     lifetime of the solution. SKIDATA is also quite    the entry & exit lanes, which SKIDATA SA
     happy to install third party technologies along-   will introducing live very shortly.
     side and within its systems – such as biomet-
     ric identification systems, for example.           “We believe our approach over the past year
                                                        or two has been successful,” Bradley com-
     From an operational side, the back-end             ments, “we are very proud of being part of
     technology is also designed to make life           an international group that includes SKIDATA
     easier for operators and landlords. Real-time      representation in 104 countries worldwide,
     reporting can be done by each machine on           with over 10,000 solutions installed.” Adding
     a daily, weekly or monthly basis, as required      that although the company has a well-
     by the client. It’s all based online, and allows   respected name globally, he emphasises
     operators and landlords to view information        humility in his local team. “Ultimately, we
     in real time. In addition, with something like     are at the service of our customers, and it’s
     a cashless system, money from payments             important to keep that in mind first and fore-
     is banked almost immediately, cutting out a        most,” he says. He believes in SKIDATA SA’s
     number of steps in the cash management             products and solutions, but adds that the
                                                                                                                   SKIDATA team at Intertraffic
     process.                                           people who install and maintain them also                   Amsterdam in March 2018
                                                        have to operate at a level of excellence in
     The technology keeps evolving, too, and            order to get the best performance. “We have
     where appropriate, SKIDATA is pushing the          developed a good team of experts here at          And in an exciting move for
     boundaries with certain customers and              SKIDATA SA and have developed a good              SKIDATA South Africa, there is
     installing the absolute latest. A good example     name in the market, and we are glad that          a B-BEEE deal which is in the
     is the Louis Norval Foundation in Cape Town,       we’ve come through the recent challenging         process of being concluded,
     where they have created their first ticketless     period very well.”                                which we’ll look at in more detail
     and cashless site in South Africa. The access                                                        in the next issue of Asset. “We
     system works on the basis of vehicle license       Overall, Bradley and Derek feel that 2018         are pleased that our strategy has
     plate recognition (LPR), and allows access         was a highly productive year, notwithstanding     delivered for us, and that 2018
     and egress by visitors to the site without tak-    some of the challenges in the economic            proved to be a good year and we
     ing a ticket and then allows them to pay by        environment. They will continue to grow the       look forward to more challenges
     credit or debit card, making the system both       SKIDATA brand in South Africa despite the         in 2019 in Driving Your Digital
     ticketless and cashless. Although it is a first    tough economy, by offering customers solu-        Future,” Bradley concludes. A+
     for SA, such systems are available and in          tions that meet their needs at a cost effective
     regular use in Europe.                             price and with superb customer service.

62    Asset Magazine • Issue 68                                                                                           Issue 68 • Asset Magazine   63
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