AIM Apartment Industry Magazine - March/April| Issue 02 - New Jersey Apartment ...
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
AIM
Apartment Industry Magazine
March/April| Issue 02
An Open Dialogue 218th Legislative The Department of NJAA Conference &
through our Session Comes to a Community Affairs: Expo 2020
Government Affairs Close 2020 and Beyond
Jack Linefsky David Brogan Lt. Governor
Sheila Oliver
MARCH/APRIL 2020
TABLE OF CONTENTS
THE OFFICIAL PUBLICATION OF
Leadership THE NEW JERSEY APARTMENT ASSOCIATION
104 Interchange Plaza, Suite 201
07 President’s Message: Maintaining an Open Dialogue Monroe Township, NJ 08831
through our Government Affairs Efforts Tel: (732) 992-0600 Fax: (609) 860-0060
Jack Linefsky www.njaa.com
08 Executive Director’s Message: 218th Legislative EXECUTIVE DIRECTOR
Session Comes to a Close David Brogan
David Brogan david@njaa.com
EXECUTIVE VICE PRESIDENT
Features Nichole LoPresti
nichole@njaa.com
14 The Department of Community Affairs:
2020 and Beyond VICE PRESIDENT OF LEGISLATIVE
Lt. Governor Sheila Oliver & REGULATORY AFFAIRS
Nicholas Kikis
17 HUD’s Proposed Disparate Impact Rule Moving nicholas@njaa.com
in the Right Direction
Nicole Upano VICE PRESIDENT, GOVERNMENT AFFAIRS
Andrew Musick
18 New Law Addresses Hairstyle Discrimination andrew@njaa.com
Tracey Goldstein, Esq.
MANAGER OF MEMBERSHIP SERVICES
20 New Landlord-Tenant Laws Take Effect in 2020 Kelly Ryan
Nicholas Kikis kelly@njaa.com
22 An Overview of the Legislature's Newest Members BOOKKEEPER
Karly Simon-Sapp
Membership karly@njaa.com
27 2020 NJAA Diamond Sponsors EDUCATION COORDINATOR
Sarah Shaw
28 2020 NJAA Conference & Expo sarah@njaa.com
44 New Members SPECIAL EVENTS COORDINATOR
Robin Surgent
robin@njaa.com
Community
SPECIAL EVENTS COORDINATOR
49 Thank You to Our Advertisers Joseph Huntenburg
joseph@njaa.com
50 Education Calendar
AIM Advertising
contact membership at
membership @njaa .com
or (732) 992-0600 for rates and deadlines
Editor, Danielle Van Drew
02 AIM - Apartment Industry Magazine | NJAA
MARCH/APRIL 2020
LEADERSHIP
04 AIM
AIM--Apartment
ApartmentIndustry
IndustryMagazine
Magazine||NJAA
NJAA
LEADERSHIP
NJAA BOARD OFFICERS
President 1st Vice President 2nd Vice President
Jack Linefsky Diana Penn Michael O’Dea
Value Companies, Inc. JMG Realty, Inc Hekemian &
Company, Inc
Treasurer Secretary Vice President
Jay Lombardo Jeffrey Garfinkel Daniel Flamini
CJ Lombardo Sterling Properties Morgan Properties
Company
Vice President Vice President of Executive Director
Theresa Reed Associate Affairs David Brogan
Community Michael F. Floyd, Esq. NJAA
Investment Archer & Greiner, P.C.
Strategies, Inc.
Past Presidents 2020 Board of Directors
Stephen Waters Lynne Aber, Andrew Goldberg, AIT, Paul McGrath,
Lynne Aber LPZ Bertram RestoreCore City Fire Equipment Company
Ryan Antonelli, Michael W. Goldberg, Andrew Rosen,
William Dailey Greystar Goldberg Realty Associates Solomon Organization
Brent Kohere Michael Barry, Tracey Goldstein, Esq., Bianca Scholl,
Applied Property Management Co. Feinstein Raiss Kelin Apartments.com
Jeff Smith Vincent Comperatore, Booker & Goldstein LLC Wendy Schreiber,
Tom Kretsch Comperatore Associates, Inc. Alan R. Hammer, Esq., AFR Furniture Rental
George D. Cowden, Brach Eichler, LLC Gabriel Shiff,
Jonathan S. Gershen, Esq. Multi-Housing Depot By ARI Michael Haydinger, Roseland Residential Trust
David Legow, Esq. John D. Cranmer, Esq., First Montgomery Group, AMO® Sefi Silverstein, CPA,
First Montgomery Group, AMO® Timothy Henkel, WilkinGuttenplan
Peter J. Weidhorn William Dailey, CPM, Pennrose Properties, LLC Jeffrey Smith,
Michael Goldberg President Real Estate George Jacobs, Kriegman & Smith, Inc.
David DeAugustine, JK Management, LLC Joseph Spadaccini,
Paul Kaliades Ingerman Management Nick Kotsidis, The Kamson Corporation
Mark S. Rosen, Esq. Charlene Delia, CSC ServiceWorks Larry Stein,
Western Pest Services Ronald S. Ladell, Esq., Appliance Brokers, LTD
Norman A. Feinstein, Esq. Steve Dicker, AvalonBay Communities, Inc. Stephen Waters,
Herbert Brien P. Cooper Roofing Anthony E. Lauro, Morgan Properties
William Diggs, Affiliated Management, Inc. Brent Winig,
Donald M. Legow, Esq.
Renaissance Equity, LLC David L. Legow, Esq., CPM, CALECO
Robert Goldberg (1936-2018) Michael Duncan, Legow Management Company Lewis Zlotnick,
Andrew B. Abramson Scully Company Scott Machlovitz, CAPS, Woodmont Properties
Larry Falkow, Hilton Realty John Zoetjes,
Richard Segall The Apts James M. McGrath, American Architectural Window &
Sam Herzog (1930-2013) Robin Flagler, PRD Management, Inc. Door
AION Management
Alfred Sanzari (1932-2005) Jonathan S. Gershen, Esq.,
The Gershen Group, LLC
AIM - Apartment Industry Magazine | NJAA 05
Hercules
MARCH/APRIL 2020 COMMUNITY
CP Mobile App
Residents now have everything
at their fingertips
• View washer and dryer availability • Purchase laundry credit
• Check their account balance • Request service
• Receive notifications about
laundry status
550 West John Street • Hicksville, NY 11801-1039
1-800-526-5760
06 AIM - Apartment Industry Magazine | NJAA • www.hercnet.com
LEADERSHIP
PRESIDENT'S MESSAGE:
MAINTAINING AN OPEN DIALOGUE THROUGH
OUR GOVERNMENT AFFAIRS EFFORTS
dialogue is a two-way street. While an overview of a new law in
it is imperative for us to advocate New Jersey that clarifies that
and share our perspectives, we discrimination based on hairstyles
must also be willing to listen and associated with race is illegal.
understand where policymakers
are coming from in addressing the The Association utilizes a
concerns of their constituents. number of different methods to
create relationships and foster
Each year, the March/April an open dialogue with elected
edition of AIM focuses on the and appointed officials. NJAA
efforts of our government is the voice of the multifamily
affairs operation and highlights industry by providing feedback
issues currently impacting the on proposed regulations and
multifamily industry. It also legislation, holding face-to-face
provides for an open dialogue with meetings with policymakers
the NJAA membership, allowing on priority issues, and creating
policymakers to directly share guidance documents to inform
their priorities. Understanding the membership. However,
Jack Linefsky what lies ahead helps us better it is incumbent upon us as
NJAA President prepare for changes that we may members to stay informed.
see at our individual properties,
and what changes the multifamily AIM serves as the perfect vehicle
Government affairs is a key industry may face overall. to help us stay up to date with
component of many trade the latest developments on the
associations, and the New Jersey In this edition you’ll hear from government affairs front, and hear
Apartment Association (NJAA) Sheila Oliver, who serves as both about the most relevant issues. I
is fortunate to have one of the Lieutenant Governor and New hope you’ll take the time to read
most effective and powerful Jersey Department of Community this edition of the magazine, as I
government affairs teams in Affairs (DCA) Commissioner, think it will help you gain a better
Trenton. The NJAA team plays regarding the specific priorities understanding of the work of
a critical role in advancing the of the Department in 2020 and our government affairs team.
mission of the Association to beyond. Additionally, Nicole
provide safe, affordable, and Upano, Director of Public Policy .
quality housing by working at the National Apartment
alongside local, state and federal Association has composed an
policymakers. During my time article discussing the National
on the executive board, and now Apartment Association's (NAA)
as President, I have seen first- efforts with HUD regarding the
hand the work being done on a revisions to the disparate impact
daily basis. I have gained a better rule. Feinstein Raiss Kelin Booker
understanding of the legislative & Goldstein LLC attorney Tracey
process, including how an effective Goldstein, Esq. also provides
AIM - Apartment Industry Magazine | NJAA 07
MARCH/APRIL 2020
EXECUTIVE DIRECTOR'S MESSAGE:
218TH LEGISLATIVE SESSION COMES TO A
CLOSE
Affairs (DCA) to transform a Electric Vehicle Charging
bill that originally would have Infrastructure
inspected ALL multiple dwellings
every two years, into a multi-tiered S-2252/A-4819 – NJAA opposed
inspection system that rewarded provisions in early drafts of
good actors and punished bad the legislation that would have
actors or “slumlords.” Under created new mandates on
the final bill, the best properties multifamily property owners to
are given seven years between provide electric vehicle charging
inspections, a significant number stations. Working with the bill’s
of properties would continue to sponsors, NJAA was able to
be inspected every five years, successfully secure amendments
and the worst properties will to remove these mandates
be inspected every two years. and replace them with goals.
NJAA supported this legislation We also opened the door to
and joined Lt. Governor Shelia Y. possible incentives through the
Oliver at a bill signing ceremony Global Warming Solutions Fund.
in Trenton on August 5, 2019. The Governor signed the bill
David Brogan into law on January 17, 2020.
New Jersey Apartment Association Long Term Tax
Abatement Extension for Requires Landlords to
Affordable Housing Accept Payment Three
With the start of a new Legislative Days After Lockout
Session that began in January, S-538/A-2536 – NJAA strongly
NJAA is focused on the challenges advocated for this legislation S-3124/A-5493 – As originally
ahead. But we’re also reflecting which promotes the preservation written, beyond reversing an
on the accomplishments we’ve of affordable housing by allowing eviction action if a tenant pays
had in the last two years. The last municipalities and property rent within three days after a
legislative session was one of the owners to agree to an extension lockout, the legislation would
most ambitious on record. NJAA of tax abatements for affordable have capped recoverable landlord
protected its Owner Members by housing projects beyond the attorney’s fees and expenses at
supporting bills that were good date of initial financing, provided 30 percent while tenants could
for our industry and stopping that the project extends its recoup 100 percent of those
or securing key changes to affordability controls. NJAA costs. The bill would have also
legislation that would negatively worked closely with the sponsors prohibited late fees, required
impact apartment living. of the legislation to ensure landlords to accept rent paid by
that both municipalities and “any means,” (with no definition of
BILLS SIGNED INTO LAW property owners would have a “any means”) and included a very
new tool to preserve the state’s proscriptive receipt requirement
Authorizes DCA to Establish a existing Affordable Housing if the tenant paid by cash. NJAA
Tiered Inspection Schedule stock. The law is permissive and secured significant amendments
enhances the state’s ability to that deleted a section limiting
S-1150/A-5041 – NJAA worked with preserve the existing Affordable the recovery of attorney’s fees,
the bill sponsors and the New Housing stock for decades. clarified payment types that must
Jersey Department of Community The Governor signed the bill be accepted, ensured that any
into law on January 13, 2020.
08 AIM - Apartment Industry Magazine | NJAA
LEADERSHIP
charitable organizations that are Sales Tax on Short Term Rentals towns. We successfully worked
paying a tenant’s rent are bona to maintain permanent vacancy
fide charitable organizations, A-1753/S-749 – When the State decontrol in Eatontown while
and made the receipt itself undertook an effort to apply also helping to ensure that the
much more reasonable. The the state sales tax to short makeup of Eatontown’s council
Governor signed the bill into term rentals, NJAA was there to would continue that trend going
law on January 13, 2020. ensure that our members were forward. In Phillipsburg, NJAA
not inadvertently impacted. opposed the expansion of rent
Prohibition for Mandatory NJAA successfully secured an control by working alongside
Electronic Rent Payments amendment to specifically local property owners to assist
and Mandatory Receipts exclude leases with a term of their efforts to stop a sweeping
for Cash Payments 90 days or more. The bill was rent control ordinance that would
signed into law on July 1, 2018. have reduced much-needed
S-1493/A-1749 – This legislation investment in rental housing.
requires an apartment owner RENT CONTROL ACTIVITY
accepting electronic rent LOOKING FORWARD
payments to also provide the At the state level, NJAA
option of paying rent through successfully stopped two The 219th Legislative Session is
non-electronic means, such as statewide rent control bills. already off to a fast start and as
check or money order. The bill also The first would have prohibited we move forward, we will continue
requires that apartment owners a residential landlord from to build on the momentum and
accepting cash must provide increasing rent for a dwelling unit relationships we have created.
written or emailed receipts. NJAA by more than five percent plus While we had some great
worked closely with the sponsors inflation, or 10 percent, whichever successes over the past two-years,
on amendments to make the was lower. The second would have the NJAA Government Affairs team
requirements for the receipt less implemented statewide senior will not rest on its laurels. We
prescriptive, so that an owner citizen rent control, which would are in the state capital on a daily
acting in good faith would not have prevented a landlord from basis, advocating on your behalf
face penalties for inadvertent being able to raise rents by more and communicating the impact of
errors. The bill was signed into than a fraction of the Consumer pending legislation to members of
law on January 13, 2020. Price Index (CPI). While we were the Senate and the Assembly. The
successful this session, clearly NJAA is among the most-respected
this will be an ongoing battle. organizations in Trenton, and
our voice will only continue
NJAA also continued the fight to help ensure the strength
against rent control at the local of the multifamily industry.
level, scoring key victories in two
AIM...It’s Not Just a Great .NJAA Magazine!
Not only does it symbolize a great industry publication, but it also represents the name of
the leading insurance provider for apartment owners & managers in the Mid- Atlantic!
With over 135,000 units insured, we take aim at your insurance coverage and provide you
with the best value for your insurance dollar with some options previously unavailable to
you.
Our Program Includes:
• Property • Automobile
• General Liability • Umbrella
• Equipment Breakdown • Management Liability
• Workers’ Compensation • Environmental Liability
(with a 30% Dividend!) • Cyber & Crime Coverage
• Builders’ Risk
Call me today to talk about how we can benefit your organization.
AIM - Apartment Industry Magazine | NJAA 09
Chuck Wise, CIC | crwise@aimcommercial.com | 410.274.3827 | www.chuckwise-aim.com
MARCH/APRIL 2020
A refreshingly simple way to
manage your properties
Residential Commercial Affordable Self Storage Condo/HOA Manufactured
“
I like Yardi Breeze for daily operations
because it is simple and easy to use.
”
Mustafa Ergisi
Cross Regions Group
“ ”
My transition to Yardi Breeze was quick and easy,
and I received fantastic support throughout.
Rachelle Powers
Action Realty Group
Get a free, personalized demo to see why
thousands of companies choose Yardi Breeze
YardiBreeze.com | (800) 866 -1144
10 AIM - Apartment Industry Magazine | NJAADiscover what you can do with Breeze Breeze Premier
Starting at Starting at
intuitive & powerful property per unit
management software $1 per month $2 per unit
per month
(minimums apply) (minimums apply)
Easy setup
Property accounting
Vacancy & prospect tracking
ILS posting
Online applications
Online payments
Online maintenance
Email & text communications
Vendor payments
Owner payments & reports
Resident screening
Renters insurance
Live chat support
Property websites
Customer relationship management
Online state-based lease documents
Corporate accounting
Menu-level security
Invoice approval & processing
Customizable financial statements
Job cost tracking
Tested, proven & trusted real estate solutions for over 35 years
YardiBreeze.com | (800) 866 -1144AIM - Apartment Industry Magazine | NJAA 11MARCH/APRIL 2020
FEATURES
12 AIM - Apartment Industry Magazine | NJAAAIM - Apartment Industry Magazine | NJAA 13
MARCH/APRIL 2020
THE DEPARTMENT OF COMMUNITY AFFAIRS:
2020 AND BEYOND
Our core mission at DCA is to own. This year, the Department
improve the quality of life for plans to establish a protocol
New Jersey residents. The DCA for collaborating with other
has a multi-faceted strategy state agencies to leverage their
with its many divisions that funding streams, including the
facilitate development and Economic Development Authority,
investment in all of New Jersey’s the Departments of Human
565 municipalities. DCA works Services, Health, Transportation,
closely with these municipalities Children and Families, Housing
and local community and Mortgage Finance Agency,
organizations to advance housing New Jersey Redevelopment
and economic development Authority, and NJ Transit.
throughout the state. We also
work to assist communities Improving Access to
that have experienced Affordable Housing and
systematic disinvestment. Tackling Homelessness
Investing in Communities and Another area of prioritization
Lieutenant Governor Sheila Oliver Increasing Collaboration for the Department is to help
State of New Jersey vulnerable populations, such as
Programs like the Neighborhood low-income persons, the elderly,
Preservation (NPP) and disabled veterans and those
I’m pleased to have the Neighborhood Revitalization Tax with special needs be able to
opportunity to update the New Credits (NRTC) focus on providing afford and retain high-quality
Jersey Apartment Association incentives to revitalize distressed places to live. We will carry this
(NJAA) with some of the specific communities while the Affordable important mission into 2020 while
priorities that the Department Housing Trust Funds, Main Street maintaining the Department’s
of Community Affairs (DCA) New Jersey and New Jersey high level of performance in
is working on this year. As Lt. Historic Trust grants address the federal Housing Choice
Governor and Commissioner specific needs in communities Voucher program – which for two
for the Department, I’ve spent that are not necessarily distressed years in a row has received the
the last two years working but are still in need of assistance. highest rating in the Section 8
with Governor Phil Murphy to These programs are valuable Management Assessment from
achieve a stronger and fairer springboards to build a stronger, the U.S. Department of Housing
New Jersey. Increasing resident more equitable New Jersey and and Urban Development.
access to affordable housing we will continue to advance and
is one of our top priorities. promote their success this year. DCA will also be helping to
create more affordable housing
I commend the work that NJAA However, we know that to opportunities for residents
does to provide advocacy for make an even deeper impact throughout the entire state by
the multifamily housing industry on our communities, we must administering the Affordable
and renters in our state and we further coordinate with other Housing Trust Fund, otherwise
remain committed to working agencies and organizations known as Balanced Housing,
with you to advance affordable who have investments and which will be fully funded
housing opportunities. goals that are aligned with our for the first time in years.
14 AIM - Apartment Industry Magazine | NJAAFEATURES
And to tackle the long-standing (LAB), which provides on-site Lieutenant Governor Oliver is a
issue of homelessness in our and remote consulting to local self-described “Jersey Girl,” born
State, we have plans to use units seeking assistance. And and raised in an ethnically diverse
our Rapid Re-Housing model this year, DCA started a new $10 Newark neighborhood. Lieutenant
to respond to the problem of million grant program called The Governor Oliver was inspired as
homelessness in the re-entry Local Efficiency Achievement a young girl to be a fighter for the
population. We’re working on Program (LEAP) which provides voiceless when her eyes were opened
developing an anti-eviction monetary incentives to local to societal injustices and inequities
pilot program that will provide units to pioneer, investigate, and around her, often citing “A Tale of
legal services, short term rental implement meaningful service Two Cities” as her youth awakening.
arrears payments and relocation sharing projects. Shared services She has since pioneered a successful
assistance to households facing are proven to help reduce costs, career in public service advocating
eviction. We also plan to introduce deliver municipal services more for social justice, women’s equality,
a shelter diversion pilot program efficiently, and generate increased and education, ultimately becoming
which is designed to help keep value for each tax dollar spent. the first woman of color to serve in
families from becoming homeless. a statewide elected office in New
DCA has also been working to Jersey history. In addition to her role
Revising Inspection Cycles build partnerships in New Jersey as Lieutenant Governor, she serves
for Multi-Families and innovate by mining data as Commissioner of the Department
resources within the Department of Community Affairs, where she has
Recently, under Public Law 2019, to help municipalities. We have led efforts to strengthen and expand
Chapter 202, DCA was authorized a comprehensive Data Hub initiatives for fair and affordable
to establish a flexible multiple that consolidates a multitude housing, community revitalization,
dwelling inspection schedule of data resources that can be homelessness prevention, and local
to better reflect the range of used to support and inform government services that support
maintenance efforts employed the development of evidence- New Jersey’s 565 municipalities.
by owners of multifamily rental based housing and community
properties. The Department will development policy through
move from the standard of an qualitative and quantitative
inspection every five years to a research. We will continue to
three-tiered inspection standard. expand its functionality and
The new procedure will allow promote the convenience of
a seven-year inspection cycle accessing community-level
for multiple dwellings in which data resources from DCA
no violations are found or are platforms. The next addition
corrected by the first reinspection; will be an affordable housing
a five-year cycle for multiple attribute on our Community
dwellings where violations Asset Map. This data layer
are corrected after the first will allow both providers and
reinspection but before the third consumers of affordable housing
reinspection; and a two-year cycle to see which municipalities are
for multiple dwellings in which all implementing affordable housing
violations have not been corrected activities and programs.
by the third reinspection.
We’re so pleased that NJAA has
Improving Services to Localities an interest in the work we do at
DCA and we hope to continue
This year, the Department plans to foster more collaboration
to expand and improve guidance between State government and
and services to municipalities, organizations such as yours.
counties, schools and local Governor Murphy and I look
authorities. We recently created forward to working together
the Local Assistance Bureau with you in 2020 and beyond!
AIM - Apartment Industry Magazine | NJAA 15MARCH/APRIL 2020
FRKB&G Represents Landlords for Eviction Actions in the following Counties:
Bergen, Burlington, Essex, Hudson, Hunterdon, Mercer, Middlesex, Monmouth,
Morris, Ocean, Passaic Somerset, Sussex, Union and Warren
• Commercial Real Estate Sales, • Commercial/Contract Litigation
Purchases, Refinances and • Corporate/Business Law
Lease Agreements
• Landlord/Tenant Law and • Real Estate Tax Appeals for Commercial
Residential/Commercial Evictions Properties
• Housing Discrimination Matters
Tax Expertise & Industry Knowledge
Over 35 years of experience has taught us that
sound real estate investments depend on more
than just location. Equally important are your
tax advisors...
For more information contact:
Sefi Silverstein, CPA
Shareholder
ssilverstein@wgcpas.com
732.846.3000
wgcpas.com
NEW JERSEY I NEW YORK CITY
16 AIM - Apartment Industry Magazine | NJAAFEATURES
HUD’S PROPOSED DISPARATE IMPACT RULE
MOVING IN THE RIGHT DIRECTION
Under disparate impact theory, use of disparate impact liability.
a rental housing provider can be For example, it puts the burden
sued if the owner or operator of proof squarely on the plaintiff
implements a policy that is neutral to establish the elements of
on its face but nonetheless has the disparate impact claim,
an unintended, discriminatory including demonstrating that (1)
effect on members of a protected the challenged policy imposed
class under the FHA. For example, an “arbitrary, artificial and
rental housing providers risk unnecessary barrier” to housing,
scrutiny for alleged discrimination (2) a “robust causal link” exists
if they utilize resident screening between the challenged policy
policies that prohibit accepting and the alleged disparate impact,
felons in housing or more and (3) the alleged disparity
broadly, deny housing to any caused by the challenged policy
applicant with a criminal record. is “significant,” among other
Plaintiffs argue these policies elements. In addition, the proposal
have a disproportionate, negative identifies a number of defenses
impact on certain protected that a housing provider can assert
Nichole Upano classes at higher rates than to defeat a disparate impact claim.
National Apartment Association the general population.
In coordination with NJAA, we
Rental housing providers are actively monitoring the
In 2019, the U.S. Department of establish clear rules to limit situation and will update you
Housing and Urban Development discretionary decision-making as we learn more about HUD’s
(HUD) requested public comments at the site level and reduce the plan to finalize the rule.
on its proposed disparate impact risk of unintentional fair housing
rule. The rule, first issued in 2013, liability. HUD’s current disparate Nicole Upano serves as Director of
formalizes the agency’s position impact regulation threatens Public Policy for NAA. In this role,
on disparate impact liability and housing providers with liability she leads the team that conducts
establishes uniform standards under the FHA even when they research and analysis on industry
to determine when a real estate take reasonable steps to stay in policy concerns and develops
practice or policy violates the compliance with the law and adopt communications materials in
Fair Housing Act (FHA). For years, policies and practices that serve support of the apartment industry’s
NAA and the National Multifamily legitimate business interests. advocacy initiatives at all levels of
Housing Council (NMHC) have government. Ms. Upano specializes
supported HUD’s efforts to NAA and NMHC commend HUD in fair housing, landlord-tenant,
review and revise the rule and for its work. Many of the changes and property operations issues.
encouraged the agency to amend proposed by the agency align
its interpretation of the FHA’s with our previous comments.
disparate impact standard to The proposed revisions to the
better reflect the U.S. Supreme rule will discourage “abusive”
Court’s 2015 ruling in Texas disparate impact claims and
Department of Housing and include a number of “safeguards”
Community Affairs v. Inclusive intended to prevent such abusive
Communities Project, Inc.
AIM - Apartment Industry Magazine | NJAA 17MARCH/APRIL 2020
NEW LAW ADDRESSES HAIRSTYLE
DISCRIMINATION
Guidance recognizes that “the LAD restrict natural hair or hairstyles
not only prohibits discrimination associated with Black people
that is explicitly based on a based on a desire to project
protected characteristic, but also a certain “corporate image,”
discrimination that is ostensibly because of concerns about
based on something that is “customer preference” or
inextricably intertwined or closely customer complaints, or because
associated with a protected of speculative health or safety
characteristic.” The Guidance concerns” are not justifiable.
states, “… [j]ust as it would likely According to the Guidance, any
violate the LAD to refuse to health and safety justification
hire an Orthodox Jewish man must be “rooted in objective,
because he wears payot, or to factual evidence – not generalized
refuse to hire a Muslim woman assumptions – that the hairstyle
because she wears a hijab, or in question would actually present
to refuse to hire a Sikh person a materially enhanced risk of
because they wear uncut hair, it harm to the wearer or to others.”
is unlawful to refuse to hire or to Moreover, the Guidance requires
Tracey Goldstein, Esq. otherwise treat a Black person employers to consider whether
Feinstein Raiss Kelin differently because they wear a legitimate health or safety risk
Booker & Goldstein LLC their hair in a style that is closely can be eliminated or reduced
associated with being Black.” by reasonable alternatives,
such as hair ties, hairnets, or
Governor Murphy recently signed The Guidance states that other head covering, to banning
into law, S-3945/A-5564, known employers may not “enforce or restricting a hairstyle.
as the “Create a Respectful and grooming or appearance policies
Open Workspace for Natural that ban, limit, or restrict hair The CROWN Act applies to
Hair Act” or the CROWN Act. The styled into twists, braids, the workplace, housing, and
law, authored by Senator Sandra cornrows, Afros, locs, Bantu schools. The law was enacted
Cunningham and Assemblywoman knots, fades, or other hairstyles in response to an incident in
Angela McKnight, prohibits closely associated with Black New Jersey where a high school
discrimination based upon racial, cultural and ethnic identity.” wrestler was forced to cut his
hairstyles. Under the law, the Employers cannot selectively dreadlocks in order to participate
definition of “race” under the New enforce facially neutral grooming in a wrestling meet. California
Jersey Law Against Discrimination policies, such as requirements and New York have passed laws
was expanded to include the to maintain a “professional” or banning hair discrimination and
prohibition of discrimination “tidy” appearance. By way of more states are considering
based upon hairstyles commonly example, Black employees with the passage of such laws.
associated with race. Under shoulder length locs or braids
the law, protective hair styles cannot be told to change their Tracey Goldstein, Esquire is a
include braids, locks and twists. hairstyle, if white employees partner at the Livingston-based law
with long hair are permitted firm of Feinstein Raiss Kelin Booker
Prior to the passage of the CROWN to maintain their hairstyles. & Goldstein LLC. Tracey represents
Act, the New Jersey Division on owners, managers and developers
Civil Rights issued Guidance on The Guidance further states of real estate in real estate related
Race Discrimination Based upon that policies that “explicitly litigation. This article is not, nor
Hairstyle in September 2019. The or in practice, ban, limit, or is it intended to be legal advice.
An attorney or other qualified
professional should be consulted
18 AIM - Apartment Industry Magazine | NJAA
to discuss your particular matter.YOUR LIABILITY
INSURANCE
UNQUESTIONABLY
HAS A POLLUTION
EXCLUSION
That means no protection
against direct and indirect liability
losses, and property devaluation,
caused by mold, bacteria,
legionnaires disease, oil spillage,
lead, and many more
pollution-related claims.
E. B. Cohen Insurance and
Risk Management has solutions
and coverages to fill this gap
in your security.
GET A FREE RISK SURVEY AND NO OBLIGATION CONSULTATION TODAY
Please call us now at 973-403-9500.
COHENINS .COM
101 Eisenhower Parkway. Roseland, NJ 07068
AIM - Apartment Industry Magazine | NJAA 19MARCH/APRIL 2020
NEW LANDLORD-TENANT LAWS TAKE EFFECT
IN 2020
or prospective tenants to pay payment, and (5) the printed or
rent, security deposit, and other typed names of both the landlord
lease-related payments via and the tenant.
electronic funds transfer without
also providing a non-electronic The provisions of this bill take
payment alternative. Landlords effect upon the next lease renewal,
who allow tenants to pay via so landlords should make sure
check would still be in compliance that lease provisions surrounding
with this provision even if those electronic rent payments and
checks are ultimately processed receipt books are in compliance.
electronically. Furthermore,
landlords are still able to offer Expanded Period to Pay Rent in
electronic rent payment options, Nonpayment of Rent Cases
such as Automated Clearing House
(ACH) or credit cards, provided Governor Murphy also signed
that they are not mandatory for S-3124/A-5493 into law, as P.L.
tenants. The sponsors’ perspective 2019, c. 316. The bill, sponsored
on this bill was that some low- by Senator Brian Stack and
Nicholas Kikis income people simply do not have Assemblyman Raj Mukherji,
New Jersey Apartment Association access to bank accounts. As such, provides tenants in nonpayment
NJAA worked with the sponsors of rent cases the ability to pay rent
to require alternatives while also due and owing three days after a
As the 2018/19 Legislative Session providing the industry adequate warrant for removal is posted or a
ended, we saw final action on flexibility to determine acceptable lockout is executed and potentially
several bills that modify New payment methods. avoid eviction. Under prior law,
Jersey’s landlord-tenant laws. tenants had until 4:30 p.m. on the
NJAA advocated throughout the Receipts for Cash Payments day of the trial to pay all rent due
legislative process in an effort to and owing and have the judgment
minimize the impact of these bills Additionally, the bill also requires vacated. Should a tenant not pay
on the apartment industry. While owners to provide receipts when by that time, a landlord could
they are not ideal, NJAA worked accepting rent paid in cash. Note apply for a warrant of removal to
with the sponsors and secured that owners are not required to have a tenant legally evicted by
important changes. accept cash, except when cash is a court officer. However, if the
paid during the eviction process tenant subsequently became able
Requiring Landlords to Provide to satisfy or avoid a judgement to pay, the tenant could seek an
Alternatives to Electronic Rent for possession. NJAA worked Order to Show Cause from the
Payment closely with the bill sponsors to judge to have his tenancy rights
ensure that the requirements for restored.
On January 13, 2020, Governor the cash receipt were not overly
Phil Murphy signed S-1493/A-1749 prescriptive, and to allow receipts Under the process established in
into law as P.L. 2019, c. 300. The to be emailed. Under the bill, as this law, if all rent due and owing
bill, sponsored by Senator Brian amended, a receipt could be either is submitted to the landlord within
Stack, Senator Troy Singleton, printed or emailed, and must the period established under the
and Assemblywoman Annette include (1) the amount received, bill, the landlord must accept
Quijano, prohibits apartment (2) the date, (3) the purpose of the payments made by made by cash,
owners from requiring tenants payment, (4) who accepted the certified check, or money order,
20 AIM - Apartment Industry Magazine | NJAAFEATURES
or through any federal, state, or
local rental assistance program or
bona fide charitable organization Multifamily Lending
on behalf of the tenant. This right
to pay ends three days after a
lockout is executed. The landlord
must notify the court within two
business days that payment was
received and provide a copy to Construction & Permanent Loans
the tenant. The court will then
dismiss with prejudice the action
for nonpayment of rent. Should
the landlord fail to notify the court,
the tenant may file a motion for
dismissal upon the court.
NJAA worked with the sponsors
to secure significant amendments
to this legislation as it moved
through the Legislature. The bill, as
introduced, would have eliminated
late fees, required landlords to
accept rent payments made “by
any means,” limited attorney’s
fees to 30 percent of a landlord’s
actual costs, and established
procedures that would not have
been workable. The bill took effect
March 1, 2020.
Looking Forward
RECENT
FINANCING
The New Jersey Legislature is more
active now than ever before. Over
the past two years, over 11,000 $30,000,000
bills were introduced, and NJAA 214 ApArtments
actively worked on over 50 bills to For over 130 years, Amboy Town of Dover, Morris County
protect your interests. Whether we Bank has been financing NJ’s
like it or not, lawmakers can pass
Construction/Permanent
building and housing needs.
bills that can either positively or
negatively effect your business. In We provide commercial,
most cases, lawmakers are simply
trying to be responsive to their
construction and permanent $9,700,000
constituents. However, the way in loans with flexible terms
and, of course, quick local 63 ApArtments
which they do it is critical. That is Bound Brook, Somerset County
why NJAA is so important. We are decisions.
your voice in Trenton, and we take
Construction/Permanent
the time to educate legislators on
the impact that legislation will have Bob Beni
on your ability to provide quality Senior Vice President,
housing. As the saying goes, “you Senior Commercial Real Estate Officer
$14,200,000
are either at the table or on the 732.591.8700 x5732 35 ApArtments/retAil
menu.” Newark, Essex County
Non-Recourse/Permanent
Voted Best Bank!
AIM - Apartment Industry Magazine | NJAA 21MARCH/APRIL 2020 AN OVERVIEW OF THE NEW JERSEY LEGISLATURE’S NEWEST MEMBERS On Tuesday, November 5 New Jersey voters went to the polls, with all 80 seats in the General Assembly on the ballot, along with one special election in the State Senate. Republicans gained a total of three seats during the election. In the new legislative session, the Democratic majority in the State Senate will be 25-15, and 52-28 in the General Assembly. Leadership in both houses remained unchanged with Senate President Stephen Sweeney and Assembly Speaker Craig Coughlin both returning to their respective posts for the Democrats, and Senator Tom Kean and Assemblyman Jon Bramnick returning as leaders in their respective Republican caucuses. Each and every member of the Legislature has the ability to affect the multifamily industry overall. As such, our government affairs team has been actively working to meet with these new officials to discuss the impacts of pending legislation and convey the benefits that our industry brings to New Jersey’s economy. 1st Legislative District of New Jersey Senator Mike Testa Assemblyman Antwan McClellan Assemblyman Erik Simonsen The 1st Legislative District, which encompasses all of Cape May and parts of Atlantic and Cumberland Counties, was one of the most hotly contested races in the state heading into the election. Republicans flipped all three seats in the district, with Republican challenger and Cumberland County GOP Chairman Mike Testa defeating incumbent Senator Bob Andrzejczak. Senator Testa is a partner at Testa, Heck, Testa, and White, P.A. Testa is also a member of the Greater Vineland Chapter of the NAACP, past Chair of Big Brothers Big Sisters of Cumberland and Salem Counties, and past Board Chairman of the Vineland Downtown Improvement District/Main Street Vineland. On the Assembly front, Republican challengers Antwan McClellan and Erik Simonsen defeated Democratic incumbents Bruce Land and Matt Milam. Assemblyman McClellan works as the public information officer and personnel director in the Cape May County Sheriff’s Office, and was a former Ocean City Councilman, and Ocean City Board of Education member. Assemblyman Simonsen serves as the athletic director of Lower Cape May Regional High School and was previously the Mayor of Lower Township. 22 AIM - Apartment Industry Magazine | NJAA
FEATURES
5th Legislative District of New Jersey
In District 5, Bill Moen was elected to serve a two-year term in the
Assembly following the retirement of Assemblywoman Patricia Egan Jones.
Assemblyman Moen is currently the youngest member of both houses of
the State Legislature. Prior to joining the Legislature, Assemblyman Moen
served as an elected member of the Camden County Board of Freeholders.
Moen is also a member of the Runnemede VFW Post #3324 Auxiliary and
serves as a board member of the Rowan University Alumni Association.
Assemblyman Bill Moen
8th Legislative District of New Jersey
In one of the most watched races in the state, Republican candidate
Jean Stanfield was successful in her bid for an Assembly seat, and
will join incumbent Assemblyman Ryan Peters, who was also re-
elected. Assemblywoman Stanfield became the first female sheriff of
Burlington County, a post she held for 18 years. Stanfield joined the
Sheriff’s Department in 1996 as an undersheriff and served briefly as an
assistant prosecutor in the Burlington County Prosecutor’s Office.
Assemblywoman Jean Stanfield
10th Legislative District of New Jersey
Former Brick Councilman John Catalano was elected to serve in the
Assembly in the Ocean County-based district, after long-time Assemblyman
David Wolfe announced he was retiring from the Assembly. Assemblyman
Catalano has been a small business owner for more than 30 years,
and is the owner and operator of Country Store Jewelers in Brick.
Assemblyman John Catalano
AIM - Apartment Industry Magazine | NJAA 23MARCH/APRIL 2020
13th Legislative District of New Jersey
Another new face to Trenton, Gerry Scharfenberger, was elected to serve
in the Assembly following the retirement of Assemblywoman Amy Handlin.
At the state level, Assemblyman Scharfenberger previously served as the
Acting Executive Director of the New Jersey Business Action Center, and
the Director of the Office for Planning Advocacy. Locally, Scharfenberger
previously served as a Monmouth County Freeholder, and served on the
Middletown Township Committee for 13 years. Assemblyman Scharfenberger
is currently a member of the adjunct faculty of Monmouth University.
Assemblyman Gerry Scharfenberger
25th Legislative District of New Jersey
Senator Anthony M. Bucco Assemblywoman Aura Dunn Assemblyman Brian Bergen
Former Assemblyman Anthony M. Bucco was sworn into the Senate seat previously held by his father, the
late Anthony R. Bucco, in October but remained on the Assembly ballot. Aura Dunn was selected to fill
Anthony M. Bucco’s Assembly term for the remainder of the 218th New Jersey Legislature, and was also
selected to fill the Assembly seat for the 219th Legislative Session.
Assemblywoman Dunn previously served as the district director for Rep. Rodney Frelinghuysen from 2016-
2019, and as a budget analyst on education policy for the U.S. Senate Appropriations Committee from 1997 to
2000. Dunn serves on the board of the Morris County Habitat for Humanity as well as the Morris County
Mental Health Addictions Services advisory board.
Republican candidate Brian Bergen was elected to serve in the Assembly, following the retirement of
Assemblyman Michael Patrick Carroll. Assemblyman Bergen is a graduate of West Point, a member of the
VFW and American Legion, and a former Councilman in Denville Township. Bergen also operates Bergen
Botanicals.
24 AIM - Apartment Industry Magazine | NJAAwww.MultiFamilyWiFi.com
COMMUNITY-WIDE WIFI
TRIPLE PLAY OPTIONS FOR RESIDENTS
Call (800) 435-6618
Visit us at Booth 508
AIM - Apartment Industry Magazine | NJAA 25MARCH/APRIL 2020
MEMBERSHIP
26 AIM - Apartment Industry Magazine | NJAA2020 DIAMOND SPONSORS
SEPTEMBER/OCTOBER 2019
2018 DIA- B E C A U S E I N T E G R I T Y M AT T E R S SM
MOND SPON-
SORS
Planned Companies
Janitorial Maintenance Security Concierge
27 AIM - Apartment Industry Magazine | NJAA AIM - Apartment Industry Magazine | NJAA 27MARCH/APRIL 2020
NJAA
Conference
& Expo
Tuesday, May 19 - Thursday, May 21
Atlantic City Convention Center &
The Water Club
28 AIM - Apartment Industry Magazine | NJAAThe 2020 NJAA Conference & Expo is
the ultimate industry showcase
for New Jersey’s multifamily
housing professionals to
network and build connections.
More than 1,700 attendees are anticipated to participate
alongside over 200 exhibit booths as they display the
latest in products and services on the tradeshow floor.
Our three-day conference will also feature many important
education sessions and exciting networking events!
Some Reasons You and Your Colleagues Should Attend:
• Network with over 1,700 industry leaders;
• Receive continuing education credits by attending our education sessions;
• Hear from Aron Ralston, the inspiration for the movie “127 Hours,” during his
keynote presentation;
• Receive the latest information from over 200 exhibitors on products and
services offered in the multifamily industry;
• Don’t miss your chance to be the lucky winner of our $5,000 GRAND PRIZE
during our Expo Floor Cocktail Reception (eligibility for the prize is limited to
employees of owner member companies);
• Celebrate with your fellow NJAA members at our popular President’s
Reception and After-Hours Party!
… and much more!
AIM - Apartment Industry Magazine | NJAA 29MARCH/APRIL 2020
NJAA CONFERENCE & EXPO
Schedule at a Glance
MONDAY, MAY 18
3:00pm to 7:00pm Exhibitor Set-up & Registration (Optional)
Atlantic City Convention Center (ACCC), Halls A & B
TUESDAY, MAY 19
8:00am to 4:00pm Registration Open
ACCC, Hall A
8:00am to 10:30am Exhibitor Set-up (Mandatory)
ACCC, Hall B
12:00pm to 1:30pm Opening General Session and Lunch
ACCC, Hall A
1:30pm to 4:00pm Expo Floor Open
ACCC, Hall B
6:30pm to 9:30pm Registration
Borgata, Events Center
6:30pm to 7:30pm Diamond, Signature & Keynote Sponsor Reception
(Invitation Only)
Borgata, Salon A
7:30pm to 9:30pm President's Reception
(Ticketed Event)
Borgata, Salon D
WEDNESDAY, MAY 20
7:30am to 4:00pm Registration Open
ACCC, Hall A
7:45am to 8:45am Breakfast
ACCC
9:00am to 11:15am Education Sessions
ACCC, 3rd Floor
11:30am to 1:00pm Keynote Presentation
ACCC, Hall A
30 AIM - Apartment Industry Magazine | NJAAWEDNESDAY, MAY 20 (continued)
1:00pm to 4:00pm Expo Floor Open
ACCC, Hall B
1:00pm to 2:00pm Networking Lunch
ACCC, Hall B
3:00pm to 4:00pm Cocktail Reception with Exhibitors
Expo Floor, Hall B
4:00pm to 8:00pm Exhibitor Breakdown (Optional)
ACCC, Hall B
9:00pm to 1:00am After-Hours Cocktail Reception
(Ticketed Event)
Borgata, Premier Nightclub
THURSDAY, MAY 21 (All events held at Water Club Hotel)
8:00am to 9:00am Breakfast
Water Club at the Borgata, Waves A & B
8:00am to 12:00pm Exhibitor Breakdown (Mandatory)
ACCC, Hall B
9:00am to 10:00am Breakfast Keynote Presentation
Water Club, Tides A, B & C
10:05am to 11:05am Education Sessions
Water Club, Luna & Aqua A & B
11:10am to 12:10pm Closing Keynote Presentation
Water Club, Tides A, B & C
12:30pm Hotel Checkout
Schedule Subject to Change
All programs and events will be held at the
Atlantic City Convention Center unless otherwise noted.
AIM - Apartment Industry Magazine | NJAA 31Mark Your Calendar
MARCH/APRIL 2020
for our Convention Keynote Presentation
ARON RALSTON
We are happy to announce our keynote presentation on
Wednesday will be delivered by Aron Ralston– fearless
adventurer and the subject of the film, “127 Hours.”
An ordinary man pushed to extraordinary limits, Aron
Ralston takes you inside the story that captured
international headlines in which he proves that courage,
perseverance and the human spirit can help you triumph
over tough challenges when the stakes are extraordinary.
DEC3
An experienced climber and avid outdoorsman, Aron was
canyoneering alone in Utah when he became trapped
1
between two boulders in a remote location for more than
five days, ultimately freeing himself by severing his own
arm with a pocketknife. His harrowing tale captivated
global news outlets and remains one of the most incredible
and extreme survival stories of all time.
Aron recounts his ordeal in searing detail in his New York Times best-selling book, Between a Rock
and a Hard Place, which inspired the major motion picture, “127 Hours,” starring James Franco.
On stage, he brings his gripping story to life – and audiences to the edge of their seats. With great
candor and humility, Aron reflects on his remarkable triumph over insurmountable odds, and shares
the lessons he learned about the importance of examining one’s priorities and outlook on life. Take
away a true appreciation for the power of the human spirit and the value of relationships to overcome
life’s challenges, no matter how large or daunting one’s “boulder” may be.
Wednesday, May 20, 2020 11:30 AM – 1:00 PM
Atlantic City Convention Center, Hall A
Atlantic City, NJ
32 AIM - Apartment Industry Magazine | NJAA2020 NJAA Conference & Expo
Professional Development Schedule at a Glance
Wednesday, May 20 (all courses held at the Atlantic City Convention Center)
9:00 AM – 10:00 AM Ethics in Real Estate – Room 318
Approved for 1 core CEC for NJ real estate licensees
and pending 1 CLE credit.
Derek Reed, Esq. and Bruce Gudin, Esq.,
Ehrlich, Petriello, Gudin, Plaza & Reed P.C.
Lease It Like You Love It – Room 301
Rommel Anacan, The Relationship Difference
Mold & Mildew: Mitigation Techniques and
Troubleshooting 101 – Room 305/306
Brian Collins, HD Supply
Transformational Leadership: Is Your Glass Half Empty
or Half Full? – Room 321
Alex Jackiw, Hayes Gibson Property Services, LLC
10:15 AM – 11:15 AM Legitimate Emotional Support Animal Letters
What You Need to Know – Room 322
Tracey Goldstein, Esq., Feinstein Raiss Kelin Booker & Goldstein LLC
Thermostat Leadership: How to Activate the Power
of Your Team – Room 301
Rommel Anacan, The Relationship Difference
Preventative Maintenance – Room 305/306
Brian Collins, HD Supply
Conflict Isn’t Crazy: How to Deal with Team Conflict
Efficiently – Room 320
Bill Nye, Bill Nye Consulting
THURSDAY, MAY 21 (all courses held at the Water Club at the Borgata)
9:00 AM – 10:00 AM High Tech High Touch: The Balance Between Technology and
the Human Experience – Tides A, B, & C
Alex Jackiw, Hayes Gibson Property Services, LLC
10:05 AM – 11:05 AM Intentional Culture: Build a Culture That is Right
For You – Luna A & B
Bill Nye, Bill Nye Training
Online Property Reviews Masterclass – Aqua A & B
Matt Easton, Leasing University
11:10 AM – 12:10 PM How to Have Difficult Conversations – That Don’t Make Things
Worse! – Tides A, B, & C
Rommel Anacan, The Relationship Difference
AIM - Apartment Industry Magazine | NJAA 33MARCH/APRIL 2020
EDUCATION NATIONAL SPEAKERS
ROMMEL ANACAN
Rommel Anacan is an award-winning motivational speaker,
consultant, strategist, and president of The Relationship
Difference. He powerfully impacts thousands of people per year
by providing the education, clarity, motivation, and inspiration
they need to break through their limits and achieve the success
they desire. Some of the leading organizations he has spoken
for include: Yardi Syste ms; Sabra Foods; Ellis Partners; and
the National Apartment Association. Rommel is proud to be a
member of the famed Apartment All-Stars team.
Lease It Like You Love It
Wednesday, May 20
9:00 AM – 10:00 AM
Atlantic City Convention Center, Room 301
It's obvious but always worth repeating – if you want to succeed at selling, you need to be passionate about
what you're selling. Your customers can tell instantly if you don't love, believe or even like what you're trying
to sell. Conversely, your enthusiasm and excitement can be the factor that motivates customers to choose
you over your competitors. In this seminar, you'll discover how to help your customer "fall in love" with your
community by helping you sell with enthusiasm, passion, and confidence. Whether you are brand new to
the industry or a seasoned pro, this seminar is for you! Remember, your customers are not just leasing a
new home, they're buying into you too!
Thermostat Leadership: How to Activate the Power of Your Team
Wednesday, May 20
10:15 AM – 11:15 AM
Atlantic City Convention Center, Room 301
In this new program, I reveal how YOU can be the thermostat that sets the temperature on your team and
not have the temperature set for you! Your team is looking to you to provide the guidance, education, and
stability that they need to succeed. By taking this session, you'll discover the "C'crets" of being a thermostat
leader through learning the "The 4 C's." These "C's" are so simple that anyone can use them—yet so
simple that leaders often miss them! If you choose to learn these and apply these principles to set the
temperature on your team, you'll tell yourself, “It wasn't always easy; but it was worth it!"
How to Have Difficult Conversations – That Don't Make Things
Worse!
Thursday, May 21
11:10 AM – 12:10 PM
The Water Club at the Borgata, Tides A, B, & C
Life is filled with difficult conversations! The multifamily industry is filled with difficult conversations.
Whether it's with an upset resident, an underperforming employee, a vendor who isn't doing things the way
you need them to be, or that co-worker that drives you crazy; you can be sure that almost every day will
present you with an opportunity to have a difficult conversation. In this seminar, you'll learn how to have
difficult conversations without making the issue worse; bulldozing the other person; being bulldozed by the
other person; not actually dealing with the issue; or causing damage to the relationship. This seminar is a
CRUCIAL life skill that everyone could benefit from!
34 AIM - Apartment Industry Magazine | NJAAEDUCATION NATIONAL SPEAKERS
MATT EASTON
If you search YouTube or Google for anything about leasing
apartments or property management training, you will most likely
find Matt Easton, the founder of Leasing University. In 2001,
Matt began investing in multifamily and started offering property
management consulting services in 2006, which helped lead to
creating an apartment marketing startup in 2012. He is a leading
expert that apartment communities look to when they need to get
and stay occupied ahead of schedule and under budget.
Matt Easton has simplified and systematized how the industry
leases apartments — making the lives of both new and veteran
multifamily professionals easier. His mission in life is to help give
property management professionals more confidence and the
skills they need to sign more leases.
Online Property Reviews Master Class
Thursday, May 21
10:05 AM – 11:05 AM
The Water Club at the Borgata, Aqua A & B
Learn how to get unlimited actionable positive community reviews
and neutralize damaging negative reviews. By taking this seminar,
you will learn the good, the bad, and the ugly of online property
reviews. This class will help you understand the importance of
positive reviews and how to neutralize those negative reviews that
cost you leases.
Visit
NJAA.com
for more information
about all the exciting events and
educational opportunities during our
Conference & Expo!
AIM - Apartment Industry Magazine | NJAA 35You can also read
