Advanced guests management platform
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Advanced guests management platform
New Concept, New Demands One Platform to Enhance Your Guest WiFi Over the next years, while travel is growing in most of the major markets around the globe, we will see mobile continuing to be a hot platform, as well as social media and digital innovations as tools to engage customers and build loyalty. ∙ Possibility to login using the user’s language ∙ Captive portal (Welcome Portal) invites and involves guests. Promotions and events ∙ Apps with weather forecast or places of interest ∙ Easy & quick way to login thanks to Social login (Facebook/Twitter/Google+/ LinkedIn, Amazon...) and to share the experience using “I like” or “I follow” ∙ Quick registration but collecting guests’ data, email validation ∙ Security on data retention: registration by sending an SMS and receiving SMS with credentials
All-In Solution
All the Capabilities, All in One Place
Robust Secure Scalable Adaptable Unique
Powerful Advanced WiFi Solution Key Points to Grow your Portfolio of WiFi Venues OpenWi is a complete solution, unique in its sector. While offering a simply fast access to get users on board, you can: • Personalise guest engagement • Increase customer satisfaction • Build customers’ profile database • Increase your online presence and reputation • Marketing & advertising campaigns • Site surveys and real-time feedback notification “A satisfied customer is the best advertising that your business can receive. “
WiFi for Guests Quality WiFi Experience to Visitors Promote the brand and increase the presence on social media. A mean for transmitting information and delivering exceptional mobile experiences while collecting customer data. Unlimited custom splash pages to promote your app and unique offers.
Welcome Portal 100% Responsive Attractive, Relevant and Intuitive Experience when Accessing the WiFi Responsive: OpenWi identifies the device resolution, recognizing if the user is connected from a mobile device or a laptop/computer. Welcome Portal is 100% responsive and it perfectly adapts to iPhone, iPad, Android.. Multilingual: no matter where your venues or customers are based, 5 languages to choose from.
Customisable Login Options
Fast, Simple and Secure Guest WiFi
A key success factor is to offer the end-user an attractive, relevant and intuitive experience when they access the WiFi service.
Users tend to otherwise abandon WiFi, which will limit the interest.
The user will normally login to public WiFi through the device browser and a captive portal. This login process is a great
opportunity to engage the user with a relevant message and/or survey.
These messages and the portal design may be tailored to each location and/or location type. The portal design and content
may either be controlled by the network provider, the service provider or the venue owner (enterprise).
THE MOST FAMOUS
SOCIAL NETWORKS AT
YOUR SERVICE
QR Code Connect Smartphones to WiFi by Scanning a QR code Most people prefer WiFi to mobile data for accessing the internet on their Smartphone or tablets. There’s an easy way to share your WiFi details using QR Codes . Guests have to scan the QR code with their Smartphone camera and they would automatically connect to your WiFi network. Just scan and they're in. No need to type the password into a form but only users who scan the QR Code will be able to login. How to create a QR code Customers can print the QR Code automatically inside their OpenWi, no additional tools or fees are required. Connect to the WiFi network by scanning the QR Code Apart the specified authentication mode, users can connect to the WiFi network by scanning the QR Code. It is applicable to all authentication modes. Guests don’t need to scroll and select the WiFi network. They just scan the code using the webcam and instantly connect to that network.
Multiple Login Options
Connect and Engage Guests with Ease
Login methods and their benefits
Users may access to WiFi using credentials upon their choice or through their service provider or venue owner. The
MANUAL LOGIN
service is either free, charged prepaid with online top-up or postpaid.
Users may access through Facebook, Google+, Twitter, Instagram, LinkedIn, Amazon, VKontakte login using their social
SOCIAL LOGIN credentials. Integration with Microsoft Active Directory (LDAP).
During login process, a user may have to complete micro inquiry before gaining access to WiFi. This inquiry will give the
MICRO INQUIRY service provider and/or venue owner access to information about the user, to engage with the user with relevant offers
and directed advertisements.
OTP LOGIN Users may access to WiFi using One Time Password sent via SMS
This access method is used to verify the user’s identity and to capture their mobile number. The users type their mobile
number and receive an SMS with the password. The user get access by simply typing the code into the captive portal.
SMS VALIDATION Another method is that users have to send an SMS to a specified number, then OpenWi validates the number and users
get access.
Provider or venue owner may decide that users are automatically recognized upon their first login, no matter where in
the world they are.
MAC ADDRESS Users may access the WiFi without being redirected to the Welcome Portal. For charged WiFi venues, once the WiFi plan
is exhausted, users are redirected to the Welcome Portal for a new purchase.
Login methods and their benefits
This access method is similar to SMS validation with the link distributed through an e-mail. It can also be used just to
EMAIL VALIDATION verify the user’s email address and to capture it.
The service provider or venue owner may sell WiFi access through a printed card check, where the user is typically given
CARD LOGIN access to WiFi for e.g. one hour, four hours etc. Access can be free or prepaid.
This method is probably the simplest way for the user to access WiFi, but gives the venue owner or service provider no
CLICK & CONNECT opportunity for any granular marketing campaigns or offerings. This method is typically used at locations where the
venue owner pays for the access, e.g. an enterprise or conference location.
This method a simple way for the user to access WiFi, but gives the venue owner or service provider no opportunity for
SHARED PASSWORD any granular marketing campaigns or offerings. Used at locations where the venue owner pays for the access and want
to grant free WiFi to the guests.
The user may need to view commercial information such as a short film to be given WiFi access free-of-charge. The
SPONSORED LOGIN access to WiFi is sponsored by this supplier of commercial information.PMS Integration OpenWi + Impala Connect to Hotel Data in Minutes You can quickly and easily set up a connection between your customer's PMS system and OpenWi with no technical work needed to get started. -WiFi access automatically authenticated upon arrival and access terminated on check out. -Flexible system allowing usernames to be generated from room number, booking numbers, user email address or any other user information.
Surveys
Survey Customers to Increase Engagement
Monitor the quality of service provided to the guests using surveys, customize the graphics, the type of question and
response options. It reports results in real time, saving hours of paperwork and avoiding negative reviews.
RESPONSE OPTIONSSurveys Improved Online Reputation A satisfied customer is the best advertising that your business can receive. Get Feedback via site surveys and real-time feedback notification. Improve online reputation and increase published positive reviews. Real-time feedback notification Do you prefer to know any kind of disappointment of your guest while still staying at your place rather than a bad review on TripAdvisor? Increase published positive reviews, avoid negative ones and make your guests come back.
GPS Tracking Track the Route of the Mobile WiFi Network OpenWi has expanded the possibility to offer connection even to moving vehicles. Enable GPS tracking and track the location of your mobile WiFi networks, increasing opportunities: trains,boats, planes, buses,vessels, ships, and cruise liners. Display the route of your vehicles on your website or Welcome Page App.
Marketing and Data Analytics The Marketing Tools at your Fingertips You have the ability to enter the Tag Manager ID in order to integrate OpenWi with Google Analytics Tag management and its related services, HotJar. Google Tag Manager is a free platform that lets you select services from the Admin Panel of Google Tag Manager. Among the services available for integration, there is Google Analytics and HotJar, for which OpenWi offers automatic integration.
Facebook Pixel Build your Audiences Reach the visitors to the Welcome Portal and address a specific advertising campaign targeted to their interests. Build audiences for your advertising campaigns by connecting Facebook Pixels to the Welcome Portal. Thanks to the integration between Facebook Pixels and the Welcome portal, Facebook will "remember" the visitor who have visited the hotspot and it will show them the specific advertising that had been previously created and scheduled in the Facebook timeline.
Sycronise Mailchimp
Turn Data into Insights with Mailchimp
Connect guests' contacts and Mailchimp, the popular
email marketing software. Manage mailing lists, send
awesome emails, marketing messages
and track results. It's easy to
connect OpenWi Contacts + Mailchimp
and requires absolutelyzero coding
experience. Turn data into insights and
insights into action.Radius Server Everything Within a Unique Solution OpenWi has an integrated radius server that uses AAA concept (Authentication Authorization Accounting) to manage network access.
Radius Server
Built-in Triple A
• Authentication: the appliance can authenticate users via simple methods (PAP, CHAP). Many kinds of NAS are supported
(LigoWave, MikroTik, Cisco Meraki, Ruckus, etc.) and a lot of client operating systems are supported, including Windows
XP (SP1 and SP2) and Vista, Linux, Mac OSX, and many others.
• Authorization: both pre-authentication and post-authentication policies are supported. Polices (time and traffic credit,
speed, timeouts, etc.) is stored in databases. IP addresses is allocated based on the one defined inside the appliance.
• Accounting: all common accounting methods are supported. Accounting data can be logged to internal database.
Interim-update is also supported.
• Proxy (Federation): any RADIUS request can be proxied to an external radius server (Federation). Standard RADIUS
realms (IPASS, @, %, etc.) are supported.High Availability Ensuring High-Value Services and their Continuity High availability means having systems that are designed to ensure the survival of the service facing unexpected events, whether hardware or software type. OpenWi is designed to respond to any negative events that can reasonably happen in order to continue to provide services without blocks for Customers. How it is obtained: Round Robin Hosts: more than one OpenWi provide services based on a circular order. In this way the work load is distributed (Load balancing). If a host is off or has problems, all requests arrive to other active hosts. This opportunity has been present for some time in the OpenWi but the customer had to use the external DB. Data replication: allows you to have the same data synchronized in real time across multiple OpenWi’. The replication system adopted is Multi Master Circular Replication "where on all the involved hosts, reading and writing can be performed and the data are propagated by each member to the rest of the group. If a host is off, or has problems or is switched on again, other hosts reconfigure themselves automatically.
Keep in Touch with OpenWi Staff
Get More Information
Request a demo
We are happy to build you a demo system on our demo OpenWi portal
and answer all of your questions. You’ll have the possibility to value the
platform with the maximum comfort and test the system in a real life
environment.
OpenWi competency is a recognized tool that allows to streamline sales and service growth.
Demo, commercials and presales questions: sales@openwi.in
Contact usThank You! Contact Us ELECTROHELPS NETWORKS PVT LTD 509, Ghanshyam Enclave, Nr. Laljipada Police Chowki, New Link Road, Kandivali West, Mumbai 400067 Maharashtra, India Email: info@openwi.in Contact Number: +91 7718811771
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