SAP Innovation Awards 2020 Entry Pitch Deck - SAP Mobile Solution drives safety, agility and productivity improvements for field technicians ...
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SAP® Innovation Awards 2020 Entry Pitch Deck SAP Mobile Solution drives safety, agility and productivity improvements for field technicians Newcrest Mining Ltd
Company Information Headquarters Melbourne, Australia Industry Mining Web site https://www.newcrest.com.au/ Newcrest is the largest gold producer listed on the Australian Securities Exchange and one of the world's largest gold mining companies. We safely deliver superior returns to our stakeholders from finding, developing and operating gold and copper mines. We are committed to maintaining a safe environment for our people, operating and developing mines sustainably in line with our environmental standards, and building lasting relationships with the communities in which we operate. Our vision is to be Miner of Choice for our people, shareholders, host communities, partners and suppliers. We pride ourselves in being agile, bold and having an owner’s mindset. © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 2
SAP Mobile based Work Execution solution for field technicians to carry out job safely Newcrest Mining Limited “Quote” Challenge “The new WeX app not only Newcrest’s mining operations run 24x7 with a workforce that supports the asset maintenance activities at our mine sites. captures more information from The business gave Group IT and Platform the challenge to maximize operational efficiency, improve safety and increase the field or the workshop - for productivity by allowing technicians to spend more time in the field. They needed a simple, intuitive mobile solution to example, by enabling people to have access to data and functionality whilst out in the field with or without network coverage. upload photos - it also provides Solution more timely and accurate data to SAP Cloud Platform's services and a user centred design approach were used to create an intuitive, functional and user- the technician, who can access friendly mobile application for our field technicians. Innovative technologies including Mobile Services for offline information such as the history of capabilities, integration with core SAP and OpenText ECM which provides offline and online access to data were used to the job. provide information out in the field to technicians. These are some of the immediate Outcome benefits, but we also expect to By harnessing the power of SAP Cloud Platform we have delivered real business outcome to our mining operations see longer term benefits improving safety, productivity and free cash flow. The solution has empowered our field technicians with agility to make including longer life of assets informed decisions and report and update tasks in real time leading to increased safety and efficiency. through preventative maintenance, a reduction in unplanned downtime, improved safety reporting, and a reduction Safety Productivity Technology in the administrative effort Safety information around critical controls ~100,000 operations carried out via Simplified architecture enabling mobile required. available real-time on the tablets WeX (over 8 months) applications to be developed using an (online/offline) agile methodology ~40,000 Productivity hours saved (over Liam Franklyn, Manager ~22,300 work instructions utilised at 8 months) Maintenance Cadia Site remote sites via the tablets (over 8 months) © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 3
Participating Partner Information Mindtree Limited UX Design, Solution and Development Partner We are focused on enabling our customers to achieve their “business on its best day” through our next generation & intelligent service offerings, our global team of world class experts powered by SAP Cloud Platform and emerging technologies. Newcrest has been at the forefront in bringing world class Digital solutions leveraging SAP Mobility and emerging technologies powered by SAP Cloud Platform across their mine sites. The solutions driven by a Design thinking led approach centred around remote field staff has brought agility, improved safety and productivity. Mindtree values this partnership in enabling Newcrest to run their business every day as their Rajesh Baliga, best day. SAP Global Delivery Head, Mindtree The efforts from the Mindtree team from the proof of concept, to the design workshop with the users have been outstanding and Mindtree has demonstrated their professionalism in managing this complex piece of work enabling field technicians to access critical information offline / online. I would also like to highlight that the design workshops and outputs of that has set a standard on how we should perform user centric design Iain Whittington, moving forward. SAP Project Manager, Newcrest © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 4
Business Challenges and Objectives Business challenges ▪ Need for a solution with better underground coverage, accessibility keeping the end user in mind ▪ Empower field technicians to have access to their job and associated documentation, confirm time and book parts while on the field ▪ Allow user to report maintenance requests and pick up potential planned work ▪ Drive user adoption through a simplistic and improved user experience ▪ One of the key asks from legacy SAP Work Manager solution was to improve data synchronization performance and flexibility to carry out enhancements suited to Newcrest Business requirements ▪ Application to handle ~50mb-~60mb files as offline while working underground and syncing it back to SAP and OpenText Project objectives ▪ Provide visibility to business transactions in real time with ability to capture data and respond anytime, anywhere ▪ Robust offline capability and automated background synchronization to reduce waiting time for users while using the application ▪ Build a mobility solution ecosystem for field technicians that can be expanded in the future with Artificial Intelligent and Augmented Reality ▪ Provide an easy to use, simplified user experience on the tablets which is intuitive and requires minimal learning curve ▪ Improve safety by providing access to Safe work instructions in a digitised manner ▪ Simplify business processes to increase overall productivity of the workforce at our sites © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 5
Project or Use Case Details Project : Work Execution Application ▪ Problem – Our workforce required a solution that addressed the following issues: ▫ Manual and paper based processes, taking a long time and increased risk of unplanned outages ▫ Accuracy of data entry and maintaining work history as well as report additional maintenance ▫ Workforce ‘stuck’ at the desks rather than out in the field ▫ Challenges around solution adoption due to complex user interface © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 6
Project or Use Case Details ▪ Solution – ▫ A simplistic and human centric experience which is relevant to how the technicians would normally go about the job in the field. UX design workshop to engage the users; visualize and experience the application through clickable prototypes so that participants could relate themselves and visualize the experience. Instant feedback helped to enrich the application to a more user centric solution. ▫ Iterative development approach where at the end of a wave release, we did a demo with end user group to validate the functionality and how the information would flow from one screen to another ▫ Smart features like Background synchronization and wild card search ensured meaningful results ▫ Document management and filling up the Safe Work Instructions digitally and storing them for future references to improve reliability of Assets ▫ Automate activities on the tablet to reduce the number of clicks for the end user to complete a job. ▫ SAP Cloud Platform and iOS centric designed solution to align with Newcrest Digital and IT roadmap strategy © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 7
Benefits and Outcomes Business or Social IT Human Empowerment Going green and being more Simplified architecture and platform Workers are more safe at mining sustainable with less paper based of choice in alignment with Newcrest sites with job instructions and access processes. IT Digital Platform and Mobility to safety procedures available on strategy. their mobile device (offline / online). Improve data accuracy and enable mining technicians to access the Increasing user adoption with rollout Efficiency gains through optimized maintenance history as well as report to ~400 users. data synchronization performance, additional work to the supervisors. digitized processes, collection of high Offline capabilities and document value data to make better decisions Access to digitized SWIs and JSEAs versioning enables field workers to in the field. encourages a safe work environment. access safety and work documents from remote locations out in the field No work disruption needed with Drive the KPIs for various Asset and underground. offline capabilities when on-site but Maintenance activities and maintain not on the network. compliance. Hybrid solution to facilitate the transition from android based solution Technicians can report follow up work to an iOS centric one. or even take up potential opportune work when supervisor has assigned some planned but not scheduled work. © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 8
Architecture INTERNET NEWCREST NETWORK (on-premise) Newcrest Users Integration Suite (OData SAP ERP Provisioning) SAP Kapsel Web IDE Business Suite Mobile Services Opentext ECM OData Firewall Application Services Client Access Control SAPUI5 Application Secure tunnel iPad Firewall RFC DMZ Wi-Fi SAP Gateway Server UI Theme HTTPS Designer Integration Suite (Connectivity) Cloud connector Corporate Identity Provider – Newcrest ADFS © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 9
Deployment Deployment status Live Date Mar 2019 Number of users ~400 SAP technologies used: Deployment status SAP product (live or proof of concept [POC]) Contribution to project 1 SAP Cloud Platform Live in Production Yes 2 SAP Mobile Services Live in Production Yes 3 SAP UI5 Live in Production Yes 4 SAP Web IDE Live in Production Yes 5 SAP Kapsel (Hybrid SDK) Live in Production Yes 6 SAP Cloud Platform Integration Suite Connectivity and OData Provisioning If you have used one of the services or support offerings from SAP Digital Business Services during the implementation or deployment phase, please select with X one or more of the following offerings: SAP MaxAttention™ SAP ActiveAttention™ SAP Advanced Deployment SAP Value Assurance SAP Model Company X Others: Partner led SAP Innovation Services © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC SAP Innovative Business Solutions 10
Advanced Technologies The following advanced technologies were part of the project. Technology or use case Yes or No Contribution to project 1 3D printing No 2 Blockchain No 3 Internet of Things (IoT) Yes OSIsoft PI connected for Assets measurement reading feeds 4 Machine learning or AI No 5 Conversational AI No 6 Robotic process automation No 7 Data anonymization No 8 Augmented analytics No © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 11
Additional Information Our IT & Platform team innovatively leveraged the SAP Cloud Platform to transform the user experience of our people in the field to help Newcrest improve productivity and safe work procedures. One of the challenges in our industry is to make solutions available in underground environments and at remote sites where network coverage is limited. It was a challenge for my team to delivery a robust, intuitive and user friendly mobile application with offline capability where Technicians can be supported in completing maintenance work orders and access safe work procedures while working in poor network coverage. We partnered with Mindtree to build the Work Execution (WeX) mobile application on SAP Cloud Platform using Mobile Services, integrated with SAP Business Suite and OpenText. Partnering with Mindtree was instrumental in delivering a value adding and easy-to-use application for our field Technicians. The app was so easy to use that we overestimated the end user training and change management activities required to support the go-live - an unusual experience where change impact is often underestimated in most projects in most organisations. In 8 months since go-live, 100,000 work orders have been carried out using this application and our sites are really enjoying the improved user experience. Gavin Wood Chief Information Officer, Newcrest Mining © 2019 SAP SE or an SAP affiliate company. All rights reserved. ǀ PUBLIC 12
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