2021 Community Survey Results - Prepared by: City of Bloomington, Indiana
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2021 Community Survey Results Prepared by:
Civic Communication & Advanced Survey Science
Analytics Platform & Performance Analytics
Smarter, better connected communities. A civic Data insights to help communities move forward.
surveying, policy polling, and constituent The premiere provider of professional civic surveys
communication tech platform. and performance benchmarking analyses.
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Survey Methods
Surveys mailed
to 3,000
households
527 completed
(19%)
±4%
margin of error
Results weighted
to reflect the
community
Survey Results
Results are presented by…
Benchmarks
Geography
(National,
(Quadrants)
peer)
Demographics Trends
National Benchmark Communities More than 500 comparison Representing the opinions of communities across the nation. more than 50 million residents.
Peer Benchmark Communities
N=27
Ann Arbor, MI Fayetteville, NC
Asheville, NC Fort Collins, CO
Austin, TX Grand Rapids, MI
Battle Creek, MI Independence, IA
Bloomington, MN Iowa City, IA
Boulder, CO Kalamazoo, MI
Bowling Green, KY Lynchburg, VA
Cedar Rapids, IA Manhattan, KS
Chapel Hill, NC Oshkosh, WI
Chattanooga, TN Overland Park, KS
College Station, TX South Bend, IN
Dayton, OH St. Cloud, MN
Des Moines, IA State College, PA
Estes Park, COKey Finding #1
Overall, Bloomington residents
continue to have a positive quality
of life.Perceptions of Life in Bloomington
Overall Quality of Life
2021
79%
Percent excellent/goodPerceptions of Community Quality
87% Bloomington as a place to live
78% Bloomington as a place to visit
75% Bloomington as a place to raise children
74% Your neighborhood as a place to live
Percent excellent/goodResident Loyalty
81% 60%
Recommend Plan to
living in remain in
Bloomington Bloomington
Percent very likely/somewhat likelyPerceptions of Community Care and
Acceptance
Making all residents feel
welcome
6 10
in
positively rated
Attracting people from
diverse backgrounds
Valuing/respecting
residents from diverse
backgrounds
Percent excellent/goodBest Thing about
22% Bloomington
14% 12%
10%
Parks, recreation, Sense of Entertainment and Accessibility and
natural community and cultural activities mobility
environment small town feelKey Finding #2
Residents feel safe in the
community overall, yet police
interactions may be an area of
focus.Perceptions of Safety in Bloomington
72% of residents
positively rated their
overall feeling of safety in Bloomington
During the Day At Night
In neighborhood 94% 75%
In downtown 92% 60%
Percent excellent/good or very safe/somewhat safeFeelings of Safety
85% 74% 62%
From fire, From violent From property
flood, or other crime crime
natural
disaster
Percent very safe/somewhat safePerceptions of Safety Services
91% 87%
Fire services Ambulance/EMS
76%
Fire prevention
and education Percent excellent/goodDeclines in Safety Services
83%
78%
60% 61%
54% 54% 54% 57%
42%
Police services Crime prevention Resident interaction
with Police Department
2017 2019 2021
Percent excellent/goodKey Finding #3
Residents have concerns about
housing and affordability.Perceptions of Housing and Affordability
46% Availability of affordable health care
35% Availability of affordable childcare/preschool
34% Availability of affordable mental health care
34% Well-planned residential growth
20% Availability of affordable housing options
Percent excellent/goodDeclines in Housing and Affordability
2019 2021
Variety of housing
48% 40%
options
Availability of affordable
41% 35%
childcare/preschool
Availability of affordable
44% 34%
mental health care
Cost of living 43% 33%
Overall development of a
variety of housing 44% 32%
options in downtown
Availability of affordable
27% 20%
housing options
Percent excellent/goodLiked Least About Bloomington
10% 4%
Affordable Lack of job
housing opportunities, economic
vitality, cost of livingKey Finding #4 Addressing homelessness is an increasing priority for residents.
Taking Care of Liked Least About
Vulnerable Residents Bloomington
Excellent
9% 29%
Poor
42%
Good
22% Homelessness
Fair
27%Perceptions of Homelessness in
Bloomington
To what degree, if at all, do you think homelessness is a
challenge in the City of Bloomington?
1%
2021 3% 22% 74%
1%
2019 8% 35% 56%
Not a challenge Minor challenge Moderate challenge Major challengeSupport for Assistance for Homelessness
To what extent do would you support or oppose the City
assisting supportive housing for residents who are
experiencing homelessness?
2021 75% 20% 3%
2%
63% 30% 5%
2019 2%
Strongly support Somewhat support Somewhat oppose Strongly opposeKey Finding #5
Government performance ratings
declined in 2021, highlighting
opportunities for improvements
and better connections with
residents.Perceptions of Overall Quality of
Services Provided by the City
80% - 2017
77% - 2019
73% - 2021
Percent excellent/goodPerceptions of Government
Performance
Half or more Less than half
positively rated: positively rated:
- Value of services for the taxes paid - Generally acting in the best interest
to the City of the community
- Overall direction that the City is - Treating residents with respect
taking - Overall confidence in City
- The job City government does at government
welcoming citizen involvement - Informing residents about issues
facing the community
- Being honest/transparent
- Treating all residents fairly
- Listening to public concern
Percent at excellent/goodPerceptions of Contact with
Bloomington Staff
4 10
Knowledge 72%
80%
Courteous 71%
82%
in
Had contacted Responsive 65%
77%
Bloomington staff
Overall impression 65%
77%
2021 2019
Percent yes or excellent/goodKey Finding #6
Education, arts, and culture
contribute to quality of life in
Bloomington.Perceptions of Community
Characteristics
At least 8 in 10 residents positively rated…
Overall
Community
opportunities for
support for the
education and
arts
enrichment
Opportunities to
Adult educational attend
opportunities cultural/arts/music
activities
Percent at excellent/goodBest Thing About Bloomington
12% 7%
Entertainment and Access to educational
cultural activities opportunities
Percent excellent/goodDon't let the community
Follow up with Polco input and dialogue
conclude with the survey.
On Polco you can
continue to engage with
residents.
Share new questions through social media, email, in-person events, local
media, and other channels as appropriate. Engage with your online
community panel to:
•Ask follow-up questions to your community survey.
Questions can include images (maps, pictures, and video)
in addition to links to better inform respondents.
•Ask about hot topics and new policy issues as they ariseQuestions?
Thank you!
Damema Mann
Director of National Engagement
Polco’s National Research Center
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