2020 Tertiary Snow Trip Planner - Falls Creek Ski Lifts Pty Ltd PO Box 55 Falls Creek VIC 3699
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2020 Tertiary
Snow Trip Planner
Falls Creek Ski Lifts Pty Ltd
PO Box 55 Falls Creek VIC 3699
groupbookings@fallscreek.net
www.skifalls.com.au
Falls Creek Institutional Group Planner 2020
-2- - 2 -10/12/20192
FALLS CREEK THE PERFECT CHOICE
Falls Creek is Australia’s only true ski-in ski-out alpine village and is Victoria’s largest Alpine playground
with over 450 hectares of terrain and more than 92 runs which suit abilities ranging from beginner to
advanced.
Reliable Snow
Falls Creek records, on average, the highest natural snow falls in Victoria which when backed by our
extensive state of the art snowmaking system means that you will ski earlier and for longer this season.
Village Living
Discover a cosy village capped by a layer of snow where you can ski to and from your lodging. Our
friendly staff will always have a smile and a wave and are here to help you enjoy your stay.
Close to home
You’ll find us in the Victorian Alps and arriving here is hassle free. We’re the closest resort to drive to
from Brisbane and an easy trip from all other centres with clear and driver friendly roads.
FACTS AND FIGURES
Highest Altitude 1842 metres
Highest Lifted Altitude 1780 metres
Village Altitude 1600 metres
Longest Advanced Run Wishing Well 3kms
Longest Beginner Run Wombats Ramble 2.2kms
RESORT TERRAIN
Beginner 17%
Intermediate 60%
Advanced 23%
SNOWSPORTS GUARANTEE
The Snow Guarantee ensures that if 48 hours prior to your scheduled arrival there is
insufficient snow to enable snowsports on at least 3 designated downhill runs at Falls
Creek all payments proved to be received (less booking fee) will be refunded. . All
snow guarantee cancellations must be received 48 hours prior to scheduled arrival.
This guarantee does not apply if snowsports runs at the Resort cannot be accessed
should ski lifts be unable to operate due to other conditions.
This guarantee is applicable every day during the declared Victorian ski season.
Falls Creek Ski Lifts
2 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.net
Falls Creek Institutional Group Planner 2020
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IMPORTANT FALLS CREEK CONTACT DETAILS
RESORT CONTACTS
EMERGENCY Dial 000 (Police, Fire, Ambulance)
Ski Patrol 5758 1234
Falls Creek Police 000 OR 5758 3424
RACV 13 11 11
Medical Centre Falls Creek 5758 3238
Medical Centre Mount Beauty 5754 3400
Mount Beauty Hospital 5754 3500
Falls Creek Resort Management 5758 1200
SCHOOL RENTAL, SNOWSPORTS, TICKET LOCATIONS
Main Administration & Sales Office: Located at the bottom of the Halley’s Comet chairlift.
(Halley’s Comet Ticket Box)
Snowsports School: Located at the top of the Halley’s Comet chairlift.
Snowzone: Located on the 1st floor of the QT complex; adjacent to
Halley’s Comet Chairlift.
A SMOOTH START TO YOUR TRIP
BOOK EARLY
As Falls Creek is a popular destination for groups, to avoid the possibility of your preferred dates not
being available, we recommend you book your trip as far in advance as possible. School holiday periods
fill up fast and there are many events on throughout the season. Check the events calendar on our
website (www.skifalls.com.au) to help work out the best time for your trip.
READ YOUR CONFIRMATION DETAILS CAREFULLY
Once you have booked your holiday you will receive confirmation details by email. The onus is on you to
read through this document carefully to ensure all details are correct. If you have any questions do not
hesitate to email regarding your confirmation letter to ensure everything runs smoothly on your arrival.
CHOOSE LESSON TIMES
Once we have received your initial reservation, we will contact you to confirm lesson times; this ensures
you get the most out of your day as well as allowing us to schedule around our peak times.
ALLOW PLENTY OF TIME
Often the journey to Falls Creek and organising your rental equipment takes longer than first
anticipated. This can create unnecessary stress for the group leader and possibly cause you to be late
for your lesson. Please ensure you allow enough time to fit your group. Rental equipment can be
collected the evening before if you are staying on mountain. If you are staying off-mountain or are on a
day trip, a later lesson will ensure you have a pleasant start to your trip. Snowzone is especially set up
especially for Groups located in the QT complex.
Falls Creek Ski Lifts
3 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.net
Falls Creek Institutional Group Planner 2020
-4- - 4 -10/12/20194
LESSONS
Lesson times available for Tertiary groups are 8.30am, 1.30pm and 3.10pm. All lessons are 1.5 hours.
Please be on time for your lessons. If you have booked a morning lesson you will need to have all tickets
and rentals organised the evening before. In some circumstances we may be able to arrange a private
early fitting. Please contact us for information. Remember, many other people will have booked lessons
throughout the day with your instructors so if you are late, you will still finish at the scheduled finish
time. Lessons meet at the top of Halley’s Comet Chairlift.
HOW TO BOOK YOUR GROUP LIFT, LESSONS and RENTALS
Booking your trip to Falls Creek couldn’t be easier, just follow the steps below. If you require further
information or need assistance with any aspect of your trip please do not hesitate to contact us.
1. MAKE YOUR BOOKING
This information guide will help you to determine your group’s needs.
You will need to know:
dates
length of stay
size of your group
ability levels of the people in your group (i.e. beginner, intermediate or advanced).
Please complete the institutional group planner and email to us, as early as possible and at
least 2 weeks prior to arrival.
2. CONFIRMATION OF BOOKING
It is important to check your confirmation invoice thoroughly once received.
Most importantly you will need to check:
your dates
number of students
lesson times and
tickets/equipment pickup locations
If you have any questions or need to make changes, please contact us BEFORE your arrival.
3. LIFT TICKETS/LESSONS & RENTALS PAYMENTS
Payment is due a minimum of 7 days prior to your arrival.
Payment must be:
received in full prior to the issuing of tickets
made by Direct Deposit. Credit Card payments are not accepted.
Tickets will not be issued without payment.
Amendments to verified group bookings can be made up to and including the day of arrival with refunds
being issued accordingly.
Please be aware once tickets have been collected refunds will only be issued according to our regular
Trading Terms and Conditions
4. DIRECT DEPOSIT DETAILS
BANK: ANZ Bright
BSB: 013 545
AC No: 8375 54566
Please send through confirmation of payment so we can ensure payments are matched to correct
bookings.
Falls Creek Ski Lifts
4 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.net
Falls Creek Institutional Group Planner 2020
-5- - 5 -10/12/20195
RATES AND INFORMATION
Tertiary group rates are for Lift/Lesson. You will need to differentiate between the rental of
skis/boots/poles and snowboard/boots.
Rental, Clothing
Tertiary Lift/ Lift/Lesson
Rental and Extra
Students^ Lesson & Rental^
Activities
Jacket & Jacket or
Pants Pants
1 day 133 178 47 34
2 days 257 320 56 41
3 days 358 441 61 46
4 of 6 days 462 560 66 51
5 of 7 days 556 664 71 56
6 of 8 days 623 741 76 61
7 of 9 days 686 809 81 66
Lift/Lesson: Includes all day access to all operating lifts and terrain plus a class lesson each day. All 2 and
3 day tickets are for consecutive days, 4 plus day tickets allow for rest days.
^ Rental includes skis, boots and poles or snowboard and boots. Both include helmets & wrist guards.
Free Skiing the day prior from:
1pm for all 5 day or greater tickets
All guests who purchase a 5 day or greater lift pass can ski for FREE from 1pm the day prior to the start
date of their ticket.
3pm for all 1 through 4 day tickets
All guests who purchase a 1 through 4 day lift pass can ski for FREE from 3pm the day prior to the start
date of their ticket.
GROUP SIZE
The minimum size for a tertiary group is 10 students.
The group pricing is only available to tertiary groups providing an official order form from Falls Creek Ski
Lifts and signed by the organiser.
The official order is to include a full list of students attending; this pricing is only available to full time
tertiary students.
Falls Creek Ski Lifts
5 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
-6- - 6 -10/12/20196
COMPLIMENTARY TICKETS
Groups will be issued with one complimentary ticket for teachers per 20 paying students.
PAYMENTS
Tickets will not be issued until payment is received in full. Payment is required at least 7 days prior to
your arrival; we can only accept Direct Deposit as a form of payment. Amendments can be made up to
and including the day of arrival with refunds being issued accordingly.
TICKET COLLECTION
Tickets are to be collected by the trip coordinator from the requested sales outlet unless prior
arrangements have been made. Once tickets have been collected, they become the coordinators.
Lost or stolen tickets must be reported to Group Bookings. We cannot guarantee lost or stolen tickets
will be replaced. See important information for groups below.
In the event of injury to any member of your group, it is the responsibility of the group coordinator to
return both the ticket and a medical certificate to the Slalom Plaza ticket office. Credit will only be
considered for full days remaining after the day the ticket is returned. Credit will not be considered if
the ticket is returned on the last day.
Falls Creek Ski Lifts
6 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
-7- - 7 -10/12/20197
IMPORTANT INFORMATION FOR GROUPS
LOST SNOW PASS CARDS
We strongly recommend the group organiser keep a spreadsheet of all pass RFID numbers and to which
members of your group they have been allocated to.
If a group member loses their RFID pass there is a $5.00 replacement fee. If we do not know which RFID
card has been lost/allocated to which member you will need to purchase another pass (i.e. School
Student 5 Day Lift & Lesson @ $556.00) at the full rate rather than just the $5.00 card replacement fee.
Payment is required at time of replacement.
HELMETS
Wearing of an accredited helmet is compulsory for all children aged 3 to 17 years whilst participating in
Ski and Snowboard school lessons or in any other Snowsports Program. Falls Creek strongly encourages
the wearing of helmets for all guests.
SNOWZONE – GROUP RENTAL LOCATION (LOCATED IN QT)
An electronic rental registration form will be emailed to you, the completed form must be returned to
Falls Creek Ski Lifts at least 7 days prior to your arrival.
Where rental is included, it consists of sport skis, boots and poles OR snowboard and boots. Any
alterations or changes needed during your stay may be made on the spot from our rental outlets.
Equipment may be picked up the day prior to the commencement of the ticket from 3pm, and returned
the morning after the last day on the ticket by arrangement.
Equipment rental collection times and return times must be arranged prior to arrival.
SKI AND SNOWBOARD LESSONS
Falls Creek’s Snowsports School has an experienced team of local and internationally qualified ski and
snowboard instructors, ensuring your group receives expert tuition and maximises their learning
potential. Beginner lessons will ensure a quick and safe progression while the intermediate and
advanced members will benefit from more advanced lessons and perfect their technique.
ABILITY BREAKDOWNS
Please ensure you have sent an accurate breakdown of your group numbers (skiers and snowboarders)
to Group Bookings. We cannot allocate a lesson time to your group until this has been done.
It is important the ability and discipline of group members participating in lessons is accurate, if these
numbers are not accurate, we may not have the required instructors available for your lesson time.
LESSON TIMES
You can choose from various lesson times however please understand that due to the enormous levels
of business at times we may not be able to give you your first choice. All school lessons run for 1.5
hours. Please note the Group Bookings Coordinator will contact you prior to arrival to confirm lesson
times. Lesson times are confirmed on a first in best dressed philosophy, so booking early is advisable.
Falls Creek Ski Lifts
7 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
-8- - 8 -10/12/20198
WHERE TO MEET
All Snowsports lessons meet at the ‘Student Groups’ sign located at the top of the Halley’s Comet
Chairlift. It is advisable to arrive at least 10 minutes prior to the start time.
Please remember instructors often have a very busy schedule with lessons booked throughout the day.
If you are late for your lesson it will still finish at the scheduled time. Please be prompt or call in advance
to advise you are behind schedule!
GROUP NUMBERS
We allocate instructors based on your group numbers and their ability/discipline levels. In some cases
groups with small numbers may be asked to join other groups or with our general public lessons. We
strongly recommend you do not allow your participants to change from skiing to snowboarding (or vice
versa) during the week. This upsets the groups; you will have total beginners in the new discipline who
cannot ski/snowboard with your established groups
CONDITIONS
Lessons start and finish at the same place except by prior arrangement
Co-ordinators are not to interfere with an Instructors lesson
Organisers are to rely on the Instructors knowledge with regard to class splits and organisation
KNOW YOUR ABILITY
Please use the guide below to determine your students’ ability prior to booking your Snowsports
lessons. Please remember all abilities can benefit from a lesson, not just beginners.
Has never skied or snowboarded before, or may have once before
First Timer
but needs a refresh on the skills learnt.
Beginner Comfortable skiing or snowboarding on green terrain.
Intermediate Comfortable skiing or snowboarding on blue terrain.
Comfortable and in control skiing or snowboarding around the
Advanced
whole mountain.
Participant numbers and abilities should include ALL lesson participants i.e. any teachers joining lessons
as well as students as this affects group sizes and number of instructors required.
Falls Creek Ski Lifts
8 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
-9- - 9 -10/12/20199
FALLS CREEK ACTIVITIES
Falls Creek has a range of winter activities that can be tailored to your group. Whether it’s super
sliding your way down the custom built Snow Tube Park or playing a game of snocce, we can help
your group to experience the extras Falls Creek has to offer.
Night Shows: Free ^
Falls Creek comes alive with a spectacular night show which concludes with an awesome fireworks
display. The show is on Thursday nights at 7.00 pm during July and August & lasts for around 25
minutes.
Night Skiing:
Wombats Ramble will light up after dark on Wednesday and Saturday nights allowing skiing and
snowboarding adventures to continue after the sun goes down. From 6-9pm
Nordic Snow Shoeing
If you can walk you can snowshoe - it’s easy & fun! We’ll guide you through ancient alpine forests and
safely beyond the fringes of Falls Creek to explore our winter wonderland.
Snow Tubing^
Snow Tubing provides endless amounts of fun and excitement as you spin, bounce, bump and laugh
your way downhill on a snow tube. Please note participants must be 90cm tall and a minimum of 5 years
old to Snow Tube.
Falls Creek Ski Lifts
9 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
- 10 - - 10 -10/12/201910
Falls Creek Ski Lifts
10 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
- 11 - - 11 -10/12/201911
SCHOOL GROUP BOOKING FORM 2020
School/Tertiary Name
Address
State Postcode
Email
Phone (BH) On Mountain Phone
Contact Person
Accommodation
TICKET START DATE TICKET FINISH DATE TOTAL DAYS SKIING PREFFERED LESSON TIME
8.30am 1.30pm 3.10pm
Ticket/Rental collection: School lift tickets and rental equipment can be collected from Snowzone
located in the QT complex at Slalom Plaza.
Total No. of Cost per
Product Total Cost
Quantity Days unit
Lift & Lesson
Students
Teachers (FOC)
Rental
Students
Teachers (FOC)
Rental Extras
Jacket
Pants
Jacket & Pants
TOTAL
Lesson Breakdowns: Please indicate ability levels below: **
Ski First Time # Beginner # Intermediate # Advanced #
Snowboard First Time # Beginner # Intermediate # Advanced #
**Please note lesson times cannot be confirmed until lesson breakdowns are received.
Please contact the group bookings co-ordinate to confirm.
Falls Creek Ski Lifts
11 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netFalls Creek Institutional Group Planner 2020
- 12 - - 12 -10/12/201912
SCHOOL BOOKING & CONDITIONS 2020
Booking Conditions & Information 2020
Equipment Rental:
Where rental is included, this consists of skis, boots, poles and helmet or snowboard, boots, wrist guards and
helmet. Any alterations or changes needed during your stay may be made on the spot at Snowzone. Equipment
may be picked up the day prior to the commencement of the ticket from 3pm, and returned the morning after the
last day on the ticket, strictly by arrangement. For equipment rental where tickets have already been collected,
tickets MUST be presented for rental allocation.
Booking Conditions:
Minimum size of group is 10
These prices are only available to groups providing an official order form from Falls Creek Ski Lifts and
signed by the organising co-ordinator
The official order is to include a full list of students and staff attending
These prices are available to full time students only
Tertiary Groups will be issued with one complimentary ticket per twenty paying students
Payment is required at least 7 days prior to your arrival; we can only accept cheque or direct deposit as a
form of payment. Unfortunately we do not accept credit card payments for group bookings
Equipment rental registration forms are required at least 7 days prior to arrival; the registration from must
be sent electronically
Equipment rental collection times and return times and location must be arranged prior to arrival
Tickets are to be collected, by the trip co-ordinator / teacher, from the requested sales outlet unless by
different arrangement
Once tickets are collected it is the co-ordinator / teachers responsibility to ensure they are handed out
Lost or stolen tickets must be reported to Group Bookings. We cannot guarantee lost or stolen tickets will
be replaced. We strongly recommend the group organiser keeps a list containing the pass number of each
student
Snowsports School lesson times for institutional groups must be arranged prior to arrival. The Group
Bookings Coordinator will contact the group leader for lesson allocation
The duration of lessons are 1 hour 20 minutes
All participants in School Group programs must wear an accredited ski or snowboard helmet.
In the event of injury to any member of your group, it is the responsibility of the group co-ordinator /
teacher to return both the ticket and a medical certificate to the Ticket Office in Slalom Plaza. Credit will
only be considered for full days remaining after the day the ticket is returned. Credit will not be considered
if the ticket is returned on the last day
Our Trading Terms and Conditions apply to all bookings and all participants associated with the booking. This
includes but is not limited to the “Terms & Conditions of Ticket Use”, “Alpine Responsibility Code” and “Booking
Conditions” available at www.skifalls.com.au
To ensure all the information has been read and understood we require this form to be signed and returned to
confirm your booking, thus verifying acceptance of all “Terms and Conditions” associated with the booking on
behalf of the school, students and teachers.
I acknowledge and accept all booking terms and conditions outlined in this manual on behalf of the school,
students and teachers.
ORGANISER
Print Name
Signature
Date
Falls Creek Ski Lifts
12 Web: www.skifalls.com.au
Email: groupbookings@fallscreek.netYou can also read
