2019 Diversity Report - Diversity, Inclusion and Belonging - ServiceNow
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
2019 Diversity Report Diversity, Inclusion and Belonging
Our Journey April 2019
When an employee can push their sleeves up during a meeting without feeling self-conscious about their tattoos,
we know we’re a better company.
When a teammate who’s a member of the LGBTQ+ community doesn’t think twice about putting photos of their
partner or a Pride flag at their desk, we know we’re a better company.
When a veteran is welcomed with a strong sense of community, we know we’re a better company.
When an employee doesn’t feel defined or limited by their disability, we know we’re a better company.
And when talented prospective employees choose us because of all of the above, then we know we’re becoming
a great company—a great place to thrive and build a career.
At ServiceNow, creating the future of work for our customers also means creating the future of work for ourselves.
That means embracing diversity, inclusion, and belonging as a business imperative, and creating a future where
everyone brings their authentic selves to work every day. No employee, not the person with tattoos, the transgender
teammate, the vet starting her first private sector job, or the new dad juggling life and career, should ever feel they
can’t bring to work every day all of the rich history and context that makes them who they are.
When diversity is celebrated, inclusion valued and everyone belongs, magic happens.
Diversity and inclusion are table stakes. Belonging is the breakthrough. Diverse, inclusive teams where everyone feels
like they belong are high performing teams, more innovative, more productive, and more engaged. They create more
value. Research proves it, and we believe it.
That’s why we embrace diversity, inclusion, and belonging as core to how we operate, how we learn as an organization,
how we recruit talent and develop our people, and how we create culture. We are early in our journey. But this
document, representing our second diversity, inclusion, and belonging report, shows how quickly progress can be
made when you focus on what matters. For example, we drove a 5% increase in women in leadership roles over the
past year.
Beyond the numbers are more profound changes underway across ServiceNow. Courageous conversations that
reveal the unseen diversity we each bring to work every day. Moments of belonging that build community and
create stronger teams. A growth mindset of continuous learning. And policies and practices that reinforce our values
and beliefs.
That’s our journey, and we’re glad you’ve chosen to be a part of it.
John Donahoe Chris Bedi Lara Caimi Chirantan “CJ“ Desai Russ Elmer Kevin Haverty
President and CEO Chief Information Chief Strategy Chief Product General Counsel Executive Vice President,
Officer Officer Officer Worldwide Sales
Alan Marks Dan Rogers Michael Scarpelli David Schneider Pat Wadors Dave Wright
Chief Communications Chief Marketing Chief Financial President, Global Chief Talent Chief Innovation
Officer Officer Officer Customer Operations Officer Officer
2019 Diversity Report ServiceNow | 2
Diversity, inclusion and
belonging are essential to
who we are, how we’ll grow,
and how we’ll innovate.
We believe you need all three.
Here’s what diversity, inclusion
and belonging mean to us.
Diversity
Everything that makes us
unique—the seen and unseen.
Inclusion
Being invited to contribute.
Being valued for who we are,
treated fairly, equitably, and
with respect.
Belonging
Creating a culture of trust,
where all voices are heard,
and we feel safe bringing our
authentic selves to work.
2019 Diversity Report ServiceNow | 3
We treat each other as
equals. I quickly learned that
we welcome feedback and Dan
Field Marketing Manager
chiming in with new ideas.
No matter what someone’s
title is, we approach each
other like peers.
2019 Diversity Report ServiceNow | 4
How we are
creating change
Here are a few ways we’re working to
increase diversity, inclusion and belonging
at ServiceNow.
Growing our
communities
Our people are building community—
inside and outside of work—to
learn, connect, and make an
impact together. We’re building
long-term, strategic partnerships
with groups like AnitaB.org, Blavity,
EveryWoman UK, Lesbians Who
Tech, and Stanford VMware Women’s
Leadership Innovation Lab.
Practicing a
growth mindset
We encourage learning. Our
annual Women’s Leadership
Summit engages a mixed-gender
audience on tools for creating
inclusion. Diversity, inclusion, and
belonging principles are infused
across our learning curriculums,
expectations of leaders, and
employee and customer events.
With our democratized learning
approach, we offer tools and resources
to all employees to help them grow.
2019 Diversity Report ServiceNow | 5
How we are
creating change
Inviting dialogue
Our people have access to platforms
and tools that offer transparency
and engagement through our internal
social media platform, surveys,
and focus groups. Our offices host
conversations and activities with
groups that connect us with people
from various experiences—including
veterans and students, as well as girls
and women who code.
Evolving inclusive
practices and programs
We’re committed to building a fair and
inclusive work environment for everyone.
We regularly audit our processes and
practices to make sure our pay and global
benefits programs are fair. We have a
zero-tolerance approach to discrimination
across the globe. To ensure employees
everywhere are protected against unlawful
discrimination, our globally consistent
policies provide ways for employees to
safely and confidentially report concerns.
This approach also protects employees
against local norms and social stigmas
that may result in discriminatory behaviors.
This includes stigmas surrounding medical
conditions such as cancers and HIV/AIDS.
2019 Diversity Report ServiceNow | 6
Culture is everything here.
People feel included and
acknowledged. Everyone
needs that. Everyone wants
to have their voice heard.
Ralica
Agile Scrum Coach,
Product
2019 Diversity Report ServiceNow | 7Our data
This 2018 data reflects who we are and serves
as a guide, pointing us in the areas we need
to grow and invest.
Global gender
2017 26.4% 73.6% Female
Male
2018 27.2% 72.8%
Global leaders*
2017 20.5% 79.5%
2018 25.5% 74.5%
Global technical positions**
2017 22.0% 78.0%
2018 21.8% 78.2%
Global nontechnical positions
2017 29.0% 71.0%
2018 30.8% 69.2%
* Leadership roles are defined here as director level and above.
** Technical roles are defined here by job codes designating positions with technology responsibilities.
2019 Diversity Report ServiceNow | 8Our data
2017 Data
2018 Data
Race & Ethnicity in the Leaders in
U.S.* the U.S.**
American Indian or Alaska Native 0.4% 0.0%
0.3% 0.0%
Asian 29.8% 18.1%
29.9% 19.2%
Black or African American 1.8% 0.5%
2.0% 1.4%
Hispanic or Latino 5.7% 4.2%
6.0% 4.0%
Native Hawaiian or Pacific Islander 0.4% 0.0%
0.4% 0.0%
Two or more races 1.8% 1.2%
2.0% 0.9%
White 60.2% 76.0%
59.5% 74.5%
* Racial and ethnic categories reflect our EEO-1 reporting. May not combine to 100% due to rounding.
** Leadership roles are defined here as director level and above.
2019 Diversity Report ServiceNow | 9Our data
2017 Data
2018 Data
Technical positions in Nontechnical
the U.S.* positions in the U.S.
American Indian or Alaska Native 0.1% 0.5%
0.1% 0.4%
Asian 55.1% 15.0%
52.9% 15.8%
Black or African American 1.2% 2.2%
1.5% 2.3%
Hispanic or Latino 5.7% 5.7%
5.7% 6.2%
Native Hawaiian or Pacific Islander 0.3% 0.4%
0.3% 0.4%
Two or more races 1.6% 1.8%
1.7% 2.2%
White 36.0% 74.4%
37.8% 72.7%
Additional information * Technical roles are defined here by job codes designating positions with technology responsibilities.
2018 EEO-1 Report
2019 U.K. Gender Pay Gap Statement
2019 Diversity Report ServiceNow | 10When diversity, inclusion,
and belonging are an
essential part of a healthy
organization, I promise
you it will outperform
its competitors.
Pat Wadors
Chief Talent Officer
2019 Diversity Report ServiceNow | 11Join us on this journey
This report is a snapshot of our learnings and
work so far. We are continuing to develop new
ways of thinking, acting, and growing. And we’ll
keep sharing our story with you along the way.
Come work with us
Learn more about us and what a career
at one of the world’s most innovative
companies looks like.
Explore Careers
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color, religion, sex, sexual
orientation, national origin, age, disability, gender identity, or veteran status.
© Copyright 2019 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, and
other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc.,
in the United States and/or other countries. Other company and product names may be
trademarks of the respective companies with which they are associated.
2019 Diversity Report ServiceNow | 12You can also read
