1819 INNOVACTION Corporate Social Responsibility - SAMSIC
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18
19
INNOVACTION
Corporate Social Responsibility
PROFIL
LEADER IN INTEGRATED BUSINESS SERVICES
Locations Acquisitions
Samsic is pursuing its growth strategy, particularly internationally, with There was a lot of news in 2018 in terms of acquisitions. Quatre Epingles
the aim of becoming the leader in integrated business services in Europe. for concierge services, Air Shuttle for airport handling services, Itiremia
Our partnerships and acquisitions help us actively progress towards this for train station services and Fauvel for vocational training are some of
goal. our latest acquisitions.
ENTERING MOROCCO WITH PCS GROUP
FRANCE PCS Groupe joined the Samsic group in September 2018. Samsic is
61,440 employees • 1 924 M € in revenue entering the African market through the acquisition of this company
that has more than 3000 employees and operates in 3 major sectors:
security, cleaning and temporary staffing.
BENELUX
3,630 employees • 181 M € in revenue STRENGTHENING OUR TRAINING CENTRE WITH FAUVEL
30,000 90,000
In April 2018, Forget Formation acquired a stake in Fauvel Formation,
a family business. This union created the leading French private
NORTHERN EUROPE vocational training company in the transport, handling, logistics,
10,350 employees • 249 M € in revenue clients employees safety and public works sectors.
NEW MARKETS IN IRELAND WITH CAGNEY
SOUTHERN EUROPE In January 2019, the Samsic Group expanded its activities in Ireland
9,110 employees • 166 M € in revenue by acquiring Cagney Contract Cleaning, enabling it to pursue its
international expansion. The company has 18 million euros in revenue
and is now a true leader in cleaning and related services on the Irish
CARIBBEAN • REUNION market, operating in the tertiary, pharmaceutical and packaging
1,010 employees • 45 M € in revenue sectors.
FPS JOINS SAMSIC’S BELGIAN SUBSIDIARY
AFRICA • MIDDLE-EAST Multi Master Group, a subsidiary of the Samsic Group, is developing
4,460 employees • 35 M € in revenue its expertise in airport security through the acquisition of FPS, thus
strengthening its position as a leading Facility business in Belgium.
2.6 25 FPS has 10 million euros in revenue and currently has nearly 200
employees.
Bn € countries
in revenue
GUADELOUPE
GUYANA
DOMINICAN
REPUBLIC
MARTINIQUE MORROCCO
REUNION
ISLAND
QATAR
PROFIL
SUMMARY
Profil 3 Joint interview 16 Le Groupe Samsic propose une offre globale de services intégrés qui valorisent les hommes, les environnements et la performance.
Avec Samsic Facility, nous veillons au bien-être des collaborateurs en leur offrant des environnements de travail sains, sécurisés,
accueillants et stimulants.
Interview with the CEO 4 EuroRennes 18 Avec Samsic RH, nous valorisons les parcours professionnels des femmes et des hommes en les accompagnant dans l’évolution de
leur plan de carrière.
Governance 6
Talent management 20
Financial performance 7
Providing a responsible service 28
Strategy & Business Model 8
Environment protection 40
Dialogue with stakeholders 10
Societal commitment 44
CSR Strategy 12
SUSTAINABLE DEVELOPMENT
PERFORMANCE AND OPTIMISATION
OF RESOURCES
TEMPORARY
WORK
RECRUITMENT
RECEPTION
70,000 20,000
employees employees
PERSONNEL
CLEANING SECURITY SOURCING
TRAINING
FACILITY HR
MANAGEMENT CONSULTANCY
430 TECHNICAL
370
agencies SERVICES agencies
TECHNOLOGY
& DIGITAL
ENVIRONMENT
LANDSCAPING
1.9 700
Bn € M€
in revenue in revenue
Publisher: Samsic
Publishing Director: Christian Roulleau Samsic Airport
Editorial Director: Stéphanie Daussy
Graphic line: Sidièse - Design: Service Communication Samsic L’expertise Samsic est au service des aéroports et des compagnies aériennes. Samsic Airport fait aujourd’hui partie des rares acteurs européens de
l’aéroportuaire capables d’intervenir dans les domaines de l’assistance aux aéronefs, la sûreté aéroportuaire, l’Assistance aux Personnes à Mobilité Réduite
Photos Credits: Samsic, Allianz, Système U, Coca-Cola, RTE, S. Fesselier, J.-P. Moulet, G. Saliou, M. Barrieres, C. Fussien, P. Santamaria,
Getty Images, Adobe Stock mais également dans les métiers de la propreté, de l’accueil et du travail temporaire.
Printed on PEFC-certified paper - 1,500 copies
3
INTERVIEW Remaining at the forefront while JANUARY 2019,
WITH THE CEO respecting our history, our talent A NEW MANAGEMENT BOARD
and our environment is the key to
our future success. We are on the
Christian Roulleau right track. Thierry Geffroy
In what way is Samsic a forward-looking Samsic’s model is increasingly moving towards service
organisation? integration. What does this mean in practice?
Ever since we opened in 1986, we have always tried to To effectively design our solutions, it is crucial to focus on
customer benefits and creation of value in use. Our expertise
be avant-garde. Today, more than ever, innovation is a
core component of our business strategy. We develop is a strength, but also a limitation. By focusing on our top PASSING
new services; we upgrade our offering to enhance the
experience of our customers and employees. This technical
priority, we open up the field of possibilities in terms of
service development. As a result, we are able to offer tailor- THE BATON
and social innovation allows us to grow in line with our made solutions that do more than just meet our customers’
ambitions, in particular beyond our national borders. needs. We position ourselves as a true partner to forge strong
and lasting relationships with our customers. As he announced two years ago,
Samsic is a family-owned business, open to the world and Christian Roulleau handed over
inspired by tomorrow. That is why we base our growth How CSR is a lever for value creation for the group?
the reins to Thierry Geffroy, who
on responsible governance, focusing on the future and on As our organisation continues to grow, our Corporate Social tooks over as Chairman of the
value creation. Responsibility program supports our transformation. It is a Management Board in 2019.
What are Samsic’s main challenges in achieving its major pillar that reflects our corporate culture, our values and Together they have set the goal of
commitments. The CSR program brings us together around doubling the company’s turnover
ambitions?
meaningful goals and projects. In concrete terms, our CSR between now and 2022. The new
Samsic must be an agile organisation, capable of adapting strategy accelerates the creation of sustainable value. It also President has been with Samsic
- sometimes boldly - to anticipate tomorrow’s needs. To allows us to showcase our unique culture. This is a major for more than 27 years. Appointed
achieve this goal, we need to focus on our people. We advantage when it comes to addressing our market and Chairman of Samsic RH in 2010,
must inspire, attract and develop talent, through training attracting new talent. he is now working to develop the
and managerial support. This is enshrined in our values company’s territorial coverage,
We demonstrate through our actions that economic, social,
and our top priorities. particularly internationally, while
environmental and societal performance is embedded in our
remaining faithful to Samsic’s
Our CSR commitments, in addition to providing our business strategy. Today, we are continuing to implement our
DNA. A new era is beginning for
business strategy with a responsible framework, also 2018-2022 program. I hope that this program will support
the group.
make our daily actions meaningful. This responsible vision the new Group Presidency in its responsibilities and strategy
must act as a lever for employee empowerment and decisions.
engagement.
Our future success is built on our ability to change, while Christian Roulleau
cultivating a close relationship with our customers and Founding President of Samsic Group
staff. The human connection is our driving force enabling
Samsic, avant-garde us to improve our services, innovate and grow.
since 1986.
4 5
A FAMILY BUSINESS, FINANCIAL
FOCUSED ON THE FUTURE PERFORMANCE
Our corporate governance is organised, managed and controlled. It consists of a Supervisory Board and an Executive Committee, Through constant market adaptations, an employee focus and strong societal commitments, Samsic creates sustainable value and
composed of the Heads of each Division. builds its future. The group continues to grow by developing its solutions and services, while aiming to double its revenue for 2025.
Including CSR issues in our business strategy also helps to drive our growth and development.
The Executive Committee suggests and confirms the strategic orientations and The Supervisory Board, chaired by the founder of Samsic Group, provides for
the group’s policy integrating the CSR commitments to the Supervisory Board. supervision and control on the Executive Committee and the group overall sus-
The Executive Committee executes the defined policy among the operational tainable performance.
management of the group, in collaboration with a Management team.
REVENUE VALUABLE CREATION
IN MILLION OF EUROS 700 IN MILLION OF EUROS
The CSR monitoring Methods
SUPERVISORY 500
19
BOARD The CSR & Sustainability Director coordinates the
2,600 457 2,600 80 Cost of Borrowing
distributed Taxes
policy throughout our territories in close collaboration Group
2,100
International as follows 145 and Duties 7
President with the group’s Directions while guaranteeing the 2,000 224 Earnings before Sponsoring
Thierry Geffroy healthy relationship with all our stakeholders. interest, taxes, depreciation and Philanthropy
1,142 188 and amortisation (EBITDA)
The Sustainable Development Strategy Committee
suggests and confirms the CSR strategy’s goals to the 210
550
117 414 1,935
50 External Costs
Executive Committee. and Consumables Staff costs
40
At the international level, the country CSR
General Manager management committees integrate the group’s
Guy Roulleau policy in the Sustainable Development strategy on
the scope. They define and manage the CSR program 1997 200
2
200
7
201
2
201
6 201
7
201
8
200
4
200
7
201
1
201
5 201
6
201
7
201
8
local implementation while participating in the overall
sustainability performance.
Our CSR Leaders network makes sure to give life to
our strategy to insure an efficient implementation,
President of Samsic Facility Vice-President of Samsic Emploi President of Samsic Airport
to encourage responsible initiatives and to bring our REVENUE BREAKDOWN BREAKDOWN OF ACTIVITIES
community together in our positive transformation.
Olivier Payen Gilles Cavallari Christophe Busca IN PERCENTAGE IN PERCENTAGE
By Region By Division By Activity Samsic Facility Samsic RH
Cleaning
Training and Multiservices Environment Specialised
RH Cleaning Transport Temporary Work
International Security, and Multiservices General
Principles 1, 2, 6 & 10 of the Global Compact Reception Temporary work
Security
43
Recruitment
ETHICS DIVERSITY 26 27
2 12 FM, Maintenance
multitechnique 55 7 59 9 1
4 4
Samsic Group makes sure that ethical and supporting the 10 universal principles of the Global Since 2011, Samsic has been
responsible principles are well integrated within Compact of the U.S. since 2005, reaching the a signatory of the French
73 26 11 6
the company’s governance and in all its activities, Advanced Level in 2015. Diversity Charter. Samsic thus 74 10 15
5 Facility
Management 23
8
with respect to its clients, suppliers or employees. To strengthen this program, an ethic Charter, strengthens its commitment
Maintenance Training
The group operations are driven for the sake of created in 2011 and given to each of functional staff to ban discrimination and Temporary Airport Multitechnique
France Facility Work Reception Temporary Work
ethics, compliance, regulations, current laws and when hired, allows them to understand how these promote diversity in the Airport
abroad
recommendations. ethical principles have to be conducted throughout workplace.
To promote and develop the trust of all its their behaviour and daily actions.
stakeholders, Samsic has been committed to
6 7
STRATEGY BUSINESS MODEL
GUY ROULLEAU, GENERAL MANAGER OF SAMSIC GROUP DESIGN LEAD ENPOWER
Convinced that our customers’ performance is built Every day, our 90,000 employees work in the core Our goal is to become the leader in integrated
on happy employees and satisfied users, Samsic of residential facilities and work environments services in Europe and beyond. To this end, we are
develops a global and complementary service to provide well-being and comfort and stimulate working on expanding our service portfolio. We now Health
offering under Samsic Facility and Samsic RH, professional careers. offer a multi-sector solution ranging from cleaning Airports & well-being
dedicated to enhancing the work environment and to security, from employment to training. CAPITAL & aeronautics CREATED
Since Samsic’s creation, our environment has
empowering Human Resources.
changed considerably, creating new challenges. MULTISERVICE VALUE
Co-working, well-being at work, employability, Human > CLEANING
recruitment and digital tech are new realities that
We are also increasingly challenged by international
90,000 employees > SECURITY Employees
customers. In this context, we cannot just address > RECEPTION
lead us to challenge and reinvent ourselves and to 18 training centres Development of expertise
the French market, but must be able to offer > FLEX SERVICES
develop innovative solutions. and talent empowerment
solutions for the European and international Engagement
markets.
Industrial
65 brands and more than
Customers
Always attentive to our customers and their needs, 800 local agencies MANAGEMENT EMPLOYMENT & Partners
we design tailor-made services to specifically meet in 25 countries
> FACILITY MANAGEMENT
LEADER
> TEMPORARY WORK Performance of real
their requirements. We are exploring the field of > MULTI-TECHNICAL > RECRUITMEN estate assets
new technologies and artificial intelligence, to be > ENVIRONMENT
IN
SOURCING and Human Resources
able to connect buildings, users and services and Financial Co-innovation
develop new recruitment and training channels. A family business
INTEGRATED Suppliers
Our goal is to become and an independent
the leader in integrated Samsic’s agility and ability to constantly transform
financial structure
SERVICES Fair treatment of our suppliers.
100% of buyers trained
our organisations allow us to «assemble» the skills
business services and solutions needed by our customers.
in Responsible Purchasing
in Europe Social &
Relationships Financial
and beyond. In this environment, our employees are our greatest Strategic partners TECHNOLOGY DEVELOPMENT community
asset. Empowering resources and cultivating and a start-up community & DIGITAL
talent is a core strategy of the company’s policy. 13 professional sectors
TALENTS Long-term development
> ARTIFICIAL and 15% annual growth
in France > HR CONSULTANCY
Our success is based on three pillars: innovative Cities, INTELLIGENCE
solutions, efficient organisations and an ambitious > TRAINING
transport > INNOVATION
Human Resources policy. Tertiary,
& logistics Society
Natural construction & Institution
Eco-responsible design & industry
of services Regional economic
development
Guy Roulleau
OU 80 Million in duties
General Manager of Samsic Group
RS S and taxes
PEC R K ET
IA LISE D M A
Global integrated solutions to serve people, environments
and performance through more than 160 service lines
8 9
DIALOGUE WITH OUR STAKEHOLDERS
DIALOGUE WITH OUR STAKEHOLDERS
LISTENING AND COOPERATION, BASES OF OUR STRATEGIES
It is by listening to and dialoguing with our stakeholders that we succeed in building a relevant, legitimate and ambitious strategy.
We organise this cooperation by developing the best information channels and consultation environments. Beyond making our
actions meaningful, this dialogue accelerates innovation and helps make our CSR initiatives stronger.
OVERVIEW OF OUR INITIATIVES IN 2018
NEW EDITION OF THE FACILITY SAMSIC’S ONLINE ECOSYSTEM IS BEING JPC AND KINGS CROSS: A NEW CONTRACT
WORKSHOPS REVAMPED PROMOTING INCLUSION
Principle 6 of the Global Compact
Last September, the Samsic Facility teams In 2017, Samsic launched a vast project to revamp
participated in the new edition of their Workshops its entire online ecosystem to increase the visibility When signing with its new customer Kings Cross,
on CSR. Throughout the afternoon, participants of the global offer of integrated services in France JPC, a Regent Samsic subsidiary, wanted to strongly
learned more about the Group’s CSR strategy at the and abroad. Samsic Emploi celebrated the launch promote social inclusion.
10 workshops showcasing concrete and operational of its new website and application in April 2018.
actions. The sessions featured testimonials, role- JPC works with the C4WS Homeless Project to
The Samsic France and Corporate websites went
plays and discussions and covered a variety of live a few weeks later. The next steps include the support its Jobs Club program, providing mentoring
themes such as customer service, innovation, gradual roll-out of all the country-specific websites. and coaching services, internships and full-time jobs
training and environmental protection. Now it’s time on the Kings Cross and Regent’s Place campuses.
to roll out responsible and inspiring initiatives!
SAMSIC, PARTNER OF A DIPLOMATIC This has helped identify some hidden talents and
MEETING IN MADRID resolve recruitment problems at these 2 sites.
SAMSIC PARTICIPATES IN THE NATIONAL SIGNATURE OF THE #STOPILLETTRISME SAMSIC EMPLOI MEETS JOB APPLICANTS ON SAMSIC SÉCURITÉ,
CLEANING PROFESSIONS DAY CHARTER A FOOTBALL FIELD Samsic Iberia, the Spanish subsidiary of the Samsic
PARTNER OF SECURI’DAYS
Principle 6 of the Global Compact Principle 6 of the Global Compact Group, was the partner of the diplomatic meeting
500,000 professionals work every day to make our Actively involved with the #STOPILLETTRISME Last november, FACE Rennes organised a completely Securi’Days, the private security summit of which organised on 5 June on the theme «Franco-Spanish
environment healthier and more pleasant. The very association since 2015, Samsic participated in the new recruitment day at Rennes Soccer, for Samsic Sécurité is a partner, was held in Deauville relations» at the headquarters of the La Razón
first National Cleaning Professions Day was held on 5th edition of the National Days of Action against recent graduates from the city’s disadvantaged on 7 and 8 February 2018. At the two-day event, press group.
18 October 2018 to promote this sector. Illiteracy. neighbourhoods. At the event, called “Ça va which brought together around a hundred leading
matcher !”, 40 young people met with local This event brought together no less than 140 French
The event featured discussions, sharing of private security companies, our staff were able
Samsic naturally tooks part in the initiative, handing companies. Staff from Samsic Emploi was on hand and Spanish companies. The presence of Mr Yves
experiences and concrete solutions, focusing on to meet with corporate security departments,
out brochures and stickers to showcase the people to chat with the applicants and then offers jobs that Saint-Geours, Ambassador of France, was much
the theme “How to move from taboo to action?” participate in workshops and debates on key topics
who do this important work. matched their skills. appreciated, emphasising the dynamic and strategic
to address this issue affecting 2.5 million people in in the sector and share their vision and issues.
France. nature of the relationship between the two European
countries.
10 11
MESSAGE FROM STÉPHANIE DAUSSY, CSR STRATEGY
CSR & Sustainability Director DYNAMIC & INTERNATIONAL
Samsic’s CSR program «Innovaction» underpins all of Samsic’s activities and missions and is structured around 4 axes. This new
Samsic’s expansion is ambitious and our engagement in Sustainable Development is accelerating. Together, we are program, launched in 2018, aims to accelerate the group’s deployment and improvement of its CSR program by 2022. As a responsible
committed to making a difference, enhancing Samsic’s strong and unique identity and making our actions meaningful
company, Samsic wants to contribute to a more resilient and positive society. That is why we have selected 6 Sustainable Development
to our employees, our customers, in our territories and for society as a whole.
Goals from the 17 SDGs adopted by the UN in 2015.
We are demonstrating our determination to create human value first and foremost, in order to strive for and promote sustainable
economic value creation in Europe and beyond. That is why we are announcing the launch of «Innovaction», our new Corporate
Social Responsibility program, with concrete commitments through 2022. AXES KEY ISSUES ACTIONS SDG
Our subsidiaries are already working together as a team to define worthwhile actions in line with our CSR values and
commitments. We have developed a reporting platform as well as a number of CSR committees and Leaders to oversee the
Diversity Promoting our apprenticeship program
management of our program and strengthen our performance in terms of Sustainable Development. Equal opportunities Strengthening our employment and disability
Valuing our policy
Talents and skills management
Our responsibility is to continue making progress and sharing these successes in order to inspire people to do resources and Promoting professional inclusion and fighting 3 • 4 • 8 • 10
even more. developing our Health and safety to end illiteracy
talents Employee Well-Being Training our employees in key skills
Minimising risk and preventing accidents
VALUING PROVIDING A RESPONSIBLE
Expertise and integrated Deploying our new integrated
OUR RESOURCES AND AND INNOVATIVE services service model
DEVELOPING OUR TALENTS SERVICE Providing a Customer satisfaction Developing innovation in services
responsible and
Performance, innovation and Measuring customer satisfaction and 3 • 8 • 9 • 11
Promoting diversity Ensuring client focus, expertise innovative boosting clients loyalty
service technology
and equal opportunities and seeking innovation
Lasting partnerships Evaluating our CSR performance
Training and developing our talents Assessing our performance Ecovadis and GC Advanced Level
with transparency
Protecting health and safety
CSR
of our staff Building a sustainable partnership
with our value chain Responsible purchasing Promoting our CSR Charter for Suppliers
Developing cohesion Water and energy Prioritising organic, ecological and eco-certified
and well-being at work products
Helping protect Reducing our greenhouse gas emissions 3 • 8 • 10
STRATEGY our environment Waste recycling Digitising administrative processes
HELPING Carbon footprint Raising awareness of eco-responsible practices
PROTECT among our teams
OUR
ENVIRONMENT
4 AXES
12 commitments
DEVELOPING
A SUPPORTIVE
AND SUSTAINABLE Education Supporting medical research through the
Developing the use SOCIETY Developing a
BAA fund
of environmentally friendly supportive and Research and healthcare Contributing to the "professional harmony"
products and processes Taking action for solidarity sustainable professorship with Université Rennes 1 3 • 9 • 11
society Solidarity and social inclusion Developing local employment
Managing our energy consumption Contributing to local economic
and recycling our waste and cultural development Contribution to local
economies
Reducing our Carbon Footprint
The 6 priority SDGs for Samsic
12 13
Portugal and CSR STRATEGY CSR IN MOTION
Poland in the lead DYNAMIC & INTERNATIONAL AS SEEN BY YANN LEROY-GUÉRIN
A NEW MONITORING SYSTEM TO CSR QUESTION CARDS How is CSR crucial for our society? What measures do you take to include
Samsic Portugal and Samsic Poland are launching their SUPPORT OUR CSR PERFORMANCE CSR goals as a core component of
Encouraging employees to adhere to the CSR gives meaning to who I am as an
new 2018-2022 CSR programs. your team management?
Samsic has developed a web platform group’s responsibility commitments is an individual and as a group, both in terms
Internationally, Samsic’s teams are also working to meet the designed to radically improve the collection ongoing priority for our CSR teams. This of my mission, beliefs, principles and As with our sectors and expertise, we are
group’s CSR goals. of CSR indicators from all countries in is why they took advantage of the CSR values and in my integration into the working to bring down silos in order to
order to better monitor and manage the Workshops organised during the Facility environments where I operate. include CSR goals as core components
The launch of the CSR programs of Samsic Portugal CSR programs. plenary session in September to roll out of our performance targets. The idea is
and Samsic Poland is a strong signal of support for our Matthew B. Crawford, in his excellent
an original awareness-raising tool for the simple: to merge our strategy with our
responsibility strategy. The international deployment of With centralised reporting from nearly 500 book “Shop Class as Soulcraft” offers one
350 people present: a question and answer CSR commitments.
our CSR strategy guidelines is now an absolute priority for Samsic entities, we have a real opportunity of the finest reflections on the meaning
card deck. 26 questions, 4 themes, with
Samsic Group. to develop new tools to support our CSR of work in our societies. He talks about This change in approach is reflected in
explanations of jargon, all designed to help
performance. Above all, this new platform how work has evolved, how workers have the way we conduct our annual appraisals
employees understand these new issues.
helps to unite all our business divisions become disempowered, and tells us to interviews.
This may be the first in a great new series
around our mutual sustainability goals. get back to the basics.
of question and answer cards! Our way of communicating with our
employees has also changed. In short,
THE GLOBAL COMPACT IS THE
BROADEST INITIATIVE IN TERMS OF
CSR gives meaning we have worked closely with the
individual priorities of each agency by
CORPORATE SOCIAL RESPONSIBILITY to who I am as an giving meaning to reflection and action.
This initiative encourages companies to individual and as a
integrate the main principles defended by
the United Nations into their strategy: group. Yann Leroy-Guérin
• Human Rights Regional Director Centre Loire
This is why CSR is crucial, going far of Samsic Facility
• Environment beyond the short-term, profit-minded
• Labour thinking specific to many organisations.
• Anti-Corruption It is important to truly integrate all the
FOR THE 6TH CONSECUTIVE YEAR, THE
components of success, ensuring the
GROUP’S CSR PERFORMANCE ACHIEVED
In 2018, Samsic’s Communication on sustainable future of our company. And
ECOVADIS* GOLD LEVEL WITH A RATING
Progress obtained the «GC Advanced” level I believe that Samsic is fully in line with
OF 68/100.
for the 4th consecutive year. this vision.
This result places Samsic among the top
Samsic ranks among the top 8% most 2% of firms offering Facility Management
advanced companies worldwide. Only 73 services and the top 3% of firms across How is Samsic’s CSR strategy
companies in France have achieved this all sectors in world. The rating recognises legitimate?
performance. our organisation based on the creation I think the strategy we are developing is
of business support services as well as the right one. I see many great initiatives
our economic, social and environmental and real implementations of our CSR
actions. guidelines, everywhere we operate. We
still have a long way to go before our CSR
policy becomes truly self-supporting.
For this reason, I think we need to take
a practical approach, with concrete local
actions and everyday practices.
14 15
Market
We have identified three major trends: steady social progress in the 25 countries What are your hopes for the future of Samsic Facility?
SAMSIC FACILITY where we operate, with the countries significantly lagging behind making up
ground rapidly. Occupational safety, which is now a major concern in all countries.
Olivier Payen: We want to pursue sustainable growth and leverage international
trends
development to unite our staff. It is up to us to share our own success stories with
IS REVOLUTIONISING Finally, digital technologies, which along with task automation, is transforming
our operational processes and performance management methods. We clearly
include these major trends in our strategy, as do our customers.
all our staff in France and abroad, in order to strengthen our corporate culture and
continue supporting our customers.
JOINT INTERVIEW OF DOMINIQUE BISAGA, Dominique Bisaga: I hope that each Samsic Facility employee, regardless of its
Samsic is a company connected to its time and attentive to trends and GENERAL MANAGER OF SAMSIC FACILITY Dominique Bisaga: Adopting a global approach to integrated service solutions and position, will engage with the purpose of its assignments. We must make each
signals in order to anticipate and satisfy the needs of its customers. strengthening our capacity for variability enables us to meet these new needs and assignment meaningful so that our employees feel empowered and engaged in
FRANCE AND OLIVIER PAYEN, PRESIDENT OF anticipate market developments. That is why we are working to create the conditions our business strategy, with customer service as a priority. My vision of responsible
More and more outsourcing
The companies with which we work are increasingly outsourcing
SAMSIC FACILITY for an agile organisation. While strengthening our sector-specific expertise, we are leadership is that of a company that creates value for its customers at the same level
working to break down inter-sector walls in order to maximise the variability of as the value it creates for its employees. We have reason to be optimistic!
their resources in order to achieve more flexibility. our service models, i.e. our ability to adjust our solutions according to the specific
Samsic Facility continues to grow. Why is a major transformation
Increasingly integrated services expectations of each customer. Dominique Bisaga
plan currently underway?
In just a few years, the services offered by Samsic have evolved from General Manager of Samsic Facility France
single-sector solutions to increasingly developed and integrated Olivier Payen: First of all, the group has always been proactive and on Olivier Payen
services. the leading edge. The Samsic Facility teams closely monitor the major What is the main force of this strategy? President of Samsic Facility
New ways of working trends in our macroeconomic environment in order to anticipate the new
needs of our customers. Olivier Payen: By positioning ourselves as the leader in integrated business
With the arrival of new generations in the workplace, where tech and
services, we are able to achieve operational excellence in all regions, with better
innovation are omnipresent.
risk management. Moreover, this approach allows us to deliver our services with the
The age of well-being same high standards for local, national and international contracts.
Employees are increasingly attentive to their working conditions and
want to work in a healthy and caring environment that promotes Dominique Bisaga: For me, our main strength is that we are evolving while
well-being. preserving our values and our purpose. We make huge efforts in terms of
Collaboration for value creation management to get everyone on board, leaving no one behind. This transformation
Project mode, teamwork, digital technology, all this means our plan is above all a major HR project to empower our employees. Despite technological
customers are entering the age of «co»: co-construction, co- innovation and the rise of digital technology, we remain in a sector with a strong
development, co-llaboration. human dimension. We are an organisation that creates employment and diversity.
Whatever the scope of our mission, single sector, multi-services or Integrated Facility
Smarter buildings & cities
Management, a large part of our success is built on the quality of our engagement.
Technology helps us to be more efficient day-to-day, in our buildings
and cities, to reduce our environmental impacts by optimising our Olivier Payen: Absolutely, beyond the relevance of our offer, our customers expect
consumption and our travel behaviour. a strong contribution from us. We are responding to this request for proactivity by
Artificial intelligence & robots to help with decision-making positioning ourselves as a true partner whose approach is not just to comply with
Since the early 2010s, projects and experiments using artificial specifications. We maintain and optimise our customers’ real estate assets and we
intelligence have been developing in medicine, construction, also deliver innovative services to the occupants. This means we have to challenge
automotive and other sectors. ourselves, innovate, anticipate and engage in dialogue.
Dominique Bisaga: I would add that our customers expect us to actively support
their own sustainability objectives. We control our direct and indirect environmental
impacts, thereby driving commercial success. Of course, in our efforts to achieve
environmental excellence, we have set challenging targets.
16 17NEW HEADQUARTERS
SAMSIC, BEATING HEART OF EURORENNES PROJECT
Samsic has announced its intention to set up its headquarters in the new EuroRennes complex, near the HSL train station, in
2023. This huge mixed-use development includes the construction of a high-rise building, housing, shops, a job centre, a hotel and
a panoramic restaurant. Of the 30,000 m2, spread across 5 buildings, approximately 10,000 m2 will be dedicated to the group’s
activities, helping to create new jobs.
Does the new headquarters for Samsic signal a new beginning? New location, new spaces, how
will this project benefit your
For me, it is more of a continuity. It’s a passing of the baton. Samsic is a
employees?
company that is proud of its history and territory. Our new headquarters
in EuroRennes celebrates this tradition while embracing the future: a This project is an opportunity to
more sustainable, inclusive and efficient future. It is also an opportunity look at the best practices being
to spotlight our unique culture and express our values and commitments. implemented elsewhere in terms
of collaboration and comfort in the
This exclusive architectural complex fully embodies CSR issues such as
workplace. We want to establish an
well-being, energy performance and social inclusion.
efficient and caring work environment
that reflects the services provided to
our customers every day by Samsic
Facility.
The idea is to promote cross-
functionality, social cohesion and
creativity. I am confident that our
future headquarters will be able to
strengthen our corporate culture. We
have reason to be proud!
This vast real estate development
includes the creation of a Job
Centre. Why?
We are currently developing this
innovative concept. The aim is to
centralise global career support
and promote skills assessment and
development. This employment
centre will enable us to better train
How does EuroRennes embody Samsic’s new ambitions? candidates in order to meet the needs of our customers and boost
professional mobility.
A large-scale project like this enables us to achieve our international
growth targets, without renouncing our roots in Brittany. It is crucial for By centralising Samsic RH’s competencies, we will be able to identify
us to stay close to our partners and customers. opportunities for our employees and the businesses we serve. That is
why we hope that this organisation will also encourage the candidates to
This is why our proximity to the HSL train station in Rennes is so important,
embrace new technologies. For example, they will be able to learn about
as it offers fast connections to the major cities and capitals of Europe.
new job sectors using virtual reality.
We also want to enhance the visibility of the greater Rennes area and
our region. This means building a symbolic and inspirational architectural
complex that includes a strong social, economic and cultural component.
Thierry Geffroy
President of Samsic Group
18 19VALUING OUR RESOURCES AND DEVELOPING OUR TALENTS
Valuing our resources
& developing our talents
Principles 1 & 6 of the Global Compact
TALENT + PROGRAM | france FONDATION INTEGRA I spain
Commitment to our goals is in our DNA. That’s why we work day-in, day-out to promote talent, develop skills and boost employability. We have great Business Escape Game with Rennes School of Business Combating social exclusion with Samsic Iberia
faith in the diversity of our backgrounds, cultures and professional experiences, and our capacity to accelerate professional learning, boost interpersonal In response to the growing problem of violence against women in
skills and take on new responsibilities. At the invitation of Rennes School of Spain, the Spanish government declared the issue a National Cause
Business, Samsic joined an innovative
Talent + support program for high-
The partnership in 2004.
potential French and international with Rennes Samsic Iberia has been involved with this During the session, our employees
students. The project is being carried
out with three other major local
School of Business is a cause for many years, as well as efforts were also congratulated by Fondation
to end the exclusion of people with Integra for all the work they have done
corporations, Beaumanoir, Le Duff and wonderful opportunity disabilities. in this field since January 2016. In that
Roullier. The program was kicked off on
October 4 with a Business Escape Game
to share our experiences With these values firmly in mind, on 12th
time over 194 jobs have been offered to
vulnerable candidates, helping them to
to identify the managerial potential and take on new talent to June 2018, the Operational Managers
regain control of their lives. A total of 82
of the top students in the second year of Samsic Facility responsible for
Master’s program. Nearly 50 students
support our development, recruitment took part in a training
contracts have been signed by Samsic
Facility branches in Madrid, Barcelona,
were selected. They will attend ten days both in France and session organised by Fondation Integra,
Valencia, Seville, Malaga and Cadix.
of workshops, conferences and meetings focusing on social exclusion linked to
with managers of partner companies
abroad. gender-based violence and disabilities.
during the 2018/2019 academic year.
Christian Roulleau
Founding President of Samsic Group
Principle 6 of the Global Compact
EMPLOYMENT I france
Mobility as a vector of employability
Mobility is a crucial issue for job dating sessions in November and
employability. Even today, too many December. The staff travelled to various
potential job applicants are unable locations to meet with candidates from
to travel to agencies located in urban all over the Occitanie region. Given the
areas because they don’t have a driving success of the operation with more than
license or a car. This is why Samsic and 150 candidates, it will undoubtedly be
Axe Emploi decided to co-organise repeated in 2019.
Promoting Training Protecting Developing
diversity and equal and developing our talents health and safety cohesion and well-being
opportunities of our staff at work
20 21VALUING OUR RESOURCES AND DEVELOPING OUR TALENTS
2 QUESTIONS FOR Principles 1 & 6 of the Global Compact
EMPLOYEES KEY FIGURES
MOVISTAR + I spain
GENDER DIVERSITY AGE STRUCTURE
Samsic Iberia works for the well-being of Movistar+
>60 6%
employees 40% 60%
Adeline FIOLLEAU Movistar+, the largest subscription include diversity and talent development.
42%
56-60 36% 64% 13%
Public Relations Officer - TNB television provider in Spain and a Samsic’s commitment and actions in 46-55 41% 59% 32%
subsidiary of Telefonica, has contracted favour of the employability of people with 58% 36-45 46% 54% 26%
TNB I france
with Samsic to provide cleaning services
at its headquarters in Madrid. Samsic
disabilities, who represent 30% of the
cleaning staff, are important and clearly 26-35 44% 56% 17%
crews work day and night at a 30,000 m2 in line with our own goals.
Promoting culture for all site, cleaning and contributing to the 0-25 39% 61% 6%
By developing the well-being of its crews,
Since January 2016, the company has been working in partnership quality of life of the 2,500 occupants.
Samsic is naturally able to deliver higher
with the Théâtre National de Bretagne with the aim of facilitating A look back at this winning partnership quality service, which ultimately enhances MANAGEMENT EMPLOYEES - AGENTS
access to culture and sharing common societal values. featuring mutual commitments with the well-being of Movistar+ employees. »
Valerio Gómez González - Head of Group Group
Created in 2013, Sam’Aide, a sheltered work What are the benefits for the actors Infrastructure and Facilities Management:
centre, employs people with disabilities and the employees?
« Movistar+’s CSR commitments, which 40%
and provides a disability caseworker
For the actors, prior to the meetings, we are an extension of Telefonica’s CSR policy, 68%
to support them as they work towards Facility RH
educate them about Sam’aide and its Facility RH
mainstream employment. This partnership 60%
employees, who are not necessarily used
is beneficial for Sam’Aide employees 32% 39% 38% 34%
to participating in cultural events. For
in terms of self-esteem, interpersonal 71%
some of the employees, it is the first time
relations, team cohesion, etc. All these
they’ve been to the theatre.
61% 62% 66%
qualities are necessary and expected in 29%
the workplace. The engaging program The discussions enhance their perceptions
includes access to three shows per season,
a chance to meet
as spectators, and they work on expressing
emotions, which is
Samsic has developed a social WORKFORCE DEVELOPMENT
the actors and
This partnership often difficult. But bond within its crews while Support and permanent staff
directors as well as 4 the barriers are Recruitment
theatre workshops. helps develop coming down!
ensuring diversity and respecting each
other’s differences, and that is a 665
How is your a cultural Group
partnership with
background for INSERTION KEY FIGURES powerful force for good! 449
Sam’Aide unique? Departures
the employees.
647
RATE OF EMPLOYMENT
The format created
OF DISABLED PEOPLE
w i t h S a m ’A i d e CONTRACTS TYPE OF CONTRACT
is unique and was custom-designed. disabled people Support and permanent staff Support and permanent staff
This collaboration demonstrates very delegated by Samsic RH Facility RH
strong commitments on the part of the
company, since the workshops take place 7.99% Short
term 6% Full-
79
group 41% time
during working hours. We are therefore
taking a very proactive approach. The
employees are committed and diligent
9.03% 6.5% employees maintained
94%
59%
94%
cleaning security in the group
about participating in the programming Permanent Part-
and the other activities throughout the time
season.
6%
22 23VALUING OUR RESOURCES AND DEVELOPING OUR TALENTS VALUING OUR RESOURCES AND DEVELOPING OUR TALENTS
INSERTION I france SKILLS DEVELOPMENT I france TALENTS I france
Samsic Sécurité joins forces with the Police Launch of the Samsic Sécurité Springboard program Skills & Training Program
The Facility Skills & Training program, launched in 2018, builds on
Baudouin Delescluse, General Manager is always an important matter » points 46 employees of Samsic Sécurité and with Samsic Facility » explains Mina the company’s new strategic orientations. The goal is to support
of Samsic Sécurité, and the Divisional out Baudouin Delescluse. Through this Charleen started their training program Kabour, DHR of Samsic Sécurité.
Samsic Facility’s ambition to be the leader in integrated business
Commissioner, Deputy Director of partnership, Police Community Support last June to develop skills, know-how and
Training at Police Headquarters, signed a Officers wishing to pursue their careers employability while promoting synergy
Over 18 months, the new students will services by 2022.
discover different modules including
partnership agreement on 12 September in the private security sector will be across our sectors. An innovative and
law and management, as well as This means transitioning to a global support this transformation.
2018. The aim of this collaboration is able to capitalise on their professional tailor-made program in partnership
improvisation and communication organisation of Facility by territories
to promote the employability of Police experience to join Samsic Sécurité. This with the ESG MBA school, this post- This is an innovative approach. Carried
workshops with the famous Cours and markets, implementing integrated
Community Support Officers. « This partnership provides for the transfer graduate level program consists of five out in project management mode, a
Florent acting school. Language management systems and capitalising Principles 1 & 6 of the Global Compact
partnership allows us to increase our of community policing skills to Samsic areas of study. « This is an innovative methodology has been implemented
immersion trips and individual English on our sector-specific know-how and
reputation with a particularly interesting
population group, since they are trained
Sécurité customers. It also promotes
the recruitment of Community Support
and ambitious program, the objective
of which is to ensure the employability
courses were offered to all participants in
order to give an international dimension
expertise.
to develop a training program for each
employee to learn about the specifics of
CAP EMPLOI I france
and achieved a know-how that is Officers and Police Interns through of employees, to build their loyalty and This new strategy has a structural impact the Facility sector. The training sessions
to the program.
totally in line with what we are looking greater recognition of their expertise. enable them to pursue other careers on the group’s HR policy, particularly in began in september 2018. Initially, 20 Dedicated to the employability of people with disabilities
for to serve our clients. On the other By building a real talent pool for future terms of tailoring manager training and executive managers from Facility took
hand, strengthening our image, our Advanced Security Officer services, skills to the company’s new challenges. the training courses. Each training course The employability of people with of the difficulties they have faced, people
credibility and our spontaneous brand Samsic Sécurité is committed to actively A technical committee composed of six is described in an outline detailing the disabilities is a major commitment of the with disabilities have a real desire to
awareness to the government services contributing to national security. people from the cleaning, security and content, prerequisites, objectives, etc. Samsic Group. Many awareness-raising work and make every effort to do a good
HR business units has been set up to actions are carried job. They are often a
out, both internally Just because source of motivation
a n d e x t e r n a l l y, for their colleagues »
with agencies you can’t work says Viviane Da Silva,
A Community Support Officer is a National Police Agent under contract for a
participating in local in certain jobs A g e n c y M a n a g e r,
and national forums Samsic Emploi Pontivy.
period of 3 years, renewable once, for a total of 6 years. Today, there are more Beyond skills training, it is above all training on open-mindedness: moving and events such as doesn’t mean that you
than 11,000 in France, and their numbers are constantly increasing. This special partnership
away from a silo organisation with «sector-specific» experts towards an the Employment and can’t work at helps candidates with
organisation that requires a more global vision and management of our sectors Disability Week. For
and activities. This training program is pragmatic, featuring modules designed the Samsic Emploi all. disabilities to find
advice, support and,
with a focus on operations, and it is also a way to share cultures, experiences agency in Pontivy,
above all, to return to work. In 2018, 13
and visions across different sectors. It provides a framework for sharing skills this policy has been carried out in close
disabled people were placed by the agency
and knowledge. collaboration with Cap Emploi for nearly
and 2 were offered permanent contracts
INSERTION KEY FIGURES ten years. « We need to have a much
Olivier Bussard by our customers, demonstrating the
Regional Director North Île-de-France of Samsic Facility broader vision of profiles, focused on both
success of our recruitment and support
Facility1 RH1 technical skills and people skills. In light
+45 years old efforts.
-26 years old TRAINING KEY FIGURES
28% 51% Group Facility Cleaning
24%
16% 5.75%
67,218 57,621 56,020 of the hours delegated
by the agency
1
on all hiring H H H
24 25VALUING OUR RESOURCES AND DEVELOPING OUR TALENTS VALUING OUR RESOURCES AND DEVELOPING OUR TALENTS
Principle 9 of the Global Compact Principle 1 of the Global Compact
APPRENTICESHIP I france DIGITAL LEARNING I france NOVANDIE I france HEALTH AND SAFETY I france
Look back on a successful program With the aim to respond to the new challenges linked to the training Training temporary staff with the introduction of Samsic La Rochelle rewarded
In 2017, Samsic Group intended to strengthen its commitment reform and to allow everyone to build more easily its own vocational professional development contracts
towards youth employability by launching a major apprenticeship future, Samsic Group integrates all the skills of Anne-Laure Thomas, Samsic La Rochelle was awarded an Congratulations to Karl Tuncq, Agency
Digital Learning Manager. Meeting with this new talent. EHS* Best Performance Award by its Director, and his entire team for this
program and its dedicated structure, which are both monitored by Tasked with supporting the new HR spared to boost the employability of
and organisational strategy of client these fresh talents and rise to the new customer ALSTOM. This prize rewards great performance.
the HR Development Direction. What is the purpose of Digital What is the benefit for the employees? the team’s Facility Management
Novandie, Samsic Emploi St Malo has HR challenges of Novandie.
Providing a structure and infusing the an apprenticeship that allows me to Learning? set about forming a new team of 20 performance at the site. This is the third
The «Assistant Basics» and «Sector Florence Damette, Agency Manager
apprenticeship culture within the group: obtain a diploma while putting theory employees on professional development time the agency has won this award.
It reaches more employees Leader Basics» training courses are now Samsic Emploi de St Malo, tells us all
these were the main challenges of our HR into practice and getting professional simultaneously. Our goal is to train online, so employees can start training contracts. The stakes are high for this
experts. A winning bet since the number experience. I chose Samsic because about this partnership.
2,500 people this year, and double that the very first day they start working. It subsidiary of Andros, whose activities
of student-apprentices to join us is today the company provides ongoing support in two years. allows the newcomer to get an overview are centred around the Mamie Nova What is the main advantage of this
always more growing, by being fully throughout the program and offers of the company and its values, specifics brand. The creation of a new range of system?
aware of the development opportunities many opportunities. The apprenticeship How does Digital Learning naturally products made with non-dairy milks
on its missions and processes, etc.
provided by the group. Samsic Facility program allows me to learn techniques fit into Samsic Propreté’s strategy? will require total commitment from the We succeeded in adapting to the new
nurtures its talent pipeline. For example, and good operational skills. I would like company’s new talent, and effective ambitions expressed by our client
It is a smart choice, not just to Novandie, who we’ve been working
Paris Santé 1, 2 and 3 agencies have to get further training so I can become an training on Novandie’s new challenges
accelerate the company’s digital with for almost 15 years now. Thanks to
set up two classes for 15 Cleaning and operating room sterilisation technician. » and expectations.
transformation but also to upgrade our our efforts to recruit, train and support
Hygiene Agents in apprenticeship at
In addition to training future professionals, training methods and reduce the costs With these goals in mind, Samsic new talents, we succeeded in providing
Samsic Santé. The student-apprentices
this innovative approach helps to build generated by classroom training. Emploi St Malo took care of recruitment trained, qualified personnel in a highly-
hold bio-cleaning positions in healthcare
customer loyalty. Everyone wins! operations and set up the necessary specific domain.
facilities across nearly 13 sites in the Paris
region. Marwa Hichour, apprentice at professional contracts. Specialist food-
industry training was provided to the What will you take away from this
the CFA INHNI in Villejuif says : « I chose collaboration with Novandie?
new recruits, who are now certified *Environment, Health and Safety
automated line managers. They spent One of the keys to the success of this
6 months assimilating the company’s project was the client’s commitment
EDUCATIONAL CONVENTIONS I core values, devoting one week per
month to theory training and the rest of
to facilitating the integration of the
new recruits. By using in-house tutors,
HEALTH & SAFETY AT WORK KEY FIGURES
france the time to hands-on training with their Novandie maximised their chances of Frequency Severity
designated tutors. retaining the brightest talent. The tutors rate rate
Digital transformation and team spirit
* prevention index
Samsic Emploi St Malo provided a also received training on how to nurture
new talents and pass on best practices. Cleaning Security
comprehensive support service for this
128 trainers from Forget Formation got The trainers took part in a series of We genuinely worked together
project: information day, pre-selection
together during the summer of 2018 for workshops aiming to reinvent the to develop a healthy, motivating
of candidates, recruitment and constant
a series of teaching conventions. The aim
of these annual sessions, first launched
concept of active learning, putting
students at the heart of the learning
monitoring during the contract. Nothing professional environment. 29.16 16.60
90.8%
was left to chance, and no effort was
WORK-STUDY KEY FIGURES
in 2016, is to prepare our teaching process and facilitating their digital
teams for the changes ushered in by transformation. 2.10 1.09
Evolution
new learning practices and the onward temporary workers had no
Group Facility Forget Formation, a subsidiary of Samsic TEMPORARY WORK KEY FIGURES
march of digital technologies. A perfect accidents in 2018*
RH, is the first private professional 2016 average for the profession 2016 average for the profession
opportunity to discuss new training-
training company specializing in the
403,000 67,000
FR: 32.8 / SR: 3.0 FR: 20.1 / SR: 2.1
+49% +52%
related challenges, methods and tools,
transport and logistics sectors, as well
500
but also to share personal experiences
as in handling, public works and security.
and forge closer professional bonds.
missions Temporary Workers
Samsic Facility apprentices
26 27PROVIDING A RESPONSIBLE AND INNOVATIVE SERVICE
Providing a responsible
and innovative service
Principle 1 of the Global Compact
SAM’DRONES I france
By developing services which are ever more integrated and innovative, we provide vital support to help businesses achieve their goals in terms of Samsic City takes to the skies
performance, well-being at work and flexibility. By nurturing a spirit of dialogue and proximity with our clients, we are able to offer agile solutions Sam’Drones is the latest addition to the Samsic City range,
which combine technology with our unique know-how, delivering the highest standards of quality and responsibility. specialised in cleaning roads, public spaces and urban environments,
now offering ultra-innovative services which make use of drone
technology.
These cutting-edge devices allow for Sam’Drones can drastically reduce the
remote intervention, as well as opening number of situations liable to lead to
up new possibilities in terms of technical accidents.
inspections, checks, modelling and even
Sam’Drones is a superb addition to the
cleaning. Of course the deployment of
range of services offered by Samsic City,
this technology requires a raft of specific
technical skills in terms of piloting and
paving the way for an ever wider array of SHOWROOMPRIVÉ I france
innovative services for our clients.
safety management, maintaining total
control over flight conditions even in Quality worklife, Samsic steps up
high-risk environments. « Integrating this new activity is an Showroomprivé has opted for the flexible, effective concierge
opportunity for Samsic to expand
Sam’Drones guarantees the total safety upon our ‘classic’ cleaning services. solution offered by Quatre Épingles.
of its technologies for all professional It allows us to offer clients a truly
purposes, working to meet the current comprehensive service, combining Appointing a designated Happiness via the network of Qorner concierge
and future requirements of Samsic City in-person interventions based on the Officer, an expert capable of delivering a hotspots dotted around the offices.
clients. New technology which is also group’s cleaning and hygiene expertise, more personal service, helps to make life
The program includes everything from
good news for health and safety at work. and technology-driven interventions easier for all employees and to create a
deliveries to wellness activities and in-
By facilitating the remote management in spaces not accessible to our agents positive, caring office environment.
home services. This is a valuable addition
of operations in dangerous conditions, using traditional equipment » explains
The deployment of this brand new to the Samsic Facility portfolio, reflecting
Éric Philippe, Director of Sam’Drones.
service was made possible by Samsic’s our commitment to adding innovative,
acquisition of Quatre Épingles, a start- high-quality solutions to our large and
up offering «concierge 3.0 solutions». growing range of services. Solutions
The company provides businesses with a which correspond to the priority’s of
comprehensive concierge service, based today’s professionals, simplifying their
on a digital platform but maintaining a daily lives and boosting their quality
resolutely human dimension, particularly worklife.
We had the idea of providing our employees with a catalogue of day-to-day
services, including package deliveries direct to their offices, all taken care of
by our Happiness Officer, a person with disability. This collaboration serves to
illustrate our commitment to the well-being of our team, and to promoting
professional integration. Showroomprivé is heavily invested in CSR, and
Samsic’s vision in this sphere is one which we share wholeheartedly.
Marie Mossea
Ensuring Assessing Building CSR and Public Relations Officer of Showroomprivé
client focus, expertise our performance with a sustainable partnership with
and seeking innovation transparency our value chain
28 29You can also read
