YOur FAcilities Management PartneR - COMPANY PROFILE
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YOur FAcilities Management PartneR COMPANY PROFILE
Maintaining
the Future
Tafawuq provides
technology driven
integrated facilities
management solutions
to a range of clients
across different
industry sectors.
Content
CEO Message 4
Our Company 6
Key Milestones 8
Where We Are Now 10
Why Tafawuq 12
The Team 14
Our Services 16
Our Key Projects & Clients
Technology & Innovation
18
20
Your Facilities
Case Study 22 Management Partner
Our Culture: Get Wonky 24
Our People 26
CSR 27
2 www.tafawuq.com www.tafawuq.com 3
CEO MESSAGE
Facilities Management has
“ The FM Industry now more
than ever is about long term
partnerships with asset
owners. Well maintained
assets have longer lifespans
and deliver better ROI.”
This dedication to service
evolved from managing excellence has paved the
building cleaning and way for Tafawuq’s double
maintenance to being a digit growth each year since
critical partner in delivering inception. We now operate
healthy buildings, managing across all seven Emirates
energy consumption and in the UAE.
maximizing operational WE ARE EXCEPTIONAL
efficiency in each asset.
Chris Roberts because we Get wonky
Working as per international Chief Executive Officer
standards SFG20, BICSc Eltizam Asset Management Group We only, only ever employ exceptional people;
and BSC, Tafawuq works to that’s why we’re an exceptional company. It’s a
maximize asset lifespan while part of our culture and thinking as a company;
ensuring end users feel safe, everything has to be exceptional; otherwise,
and comfortable in their living why are we doing what we are doing? This is the
and working surroundings. cornerstone principle of the company’s culture
program – Get Wonky.
4 www.tafawuq.com www.tafawuq.com 5
VISION To be the market leader for specialist
facilities management services in
the region.
OUR COMPANY MISSION To achieve exceptional customer happi-
ness in an engaging, safe and secure
environment, delivered consistently
through innovative consistently through
innovative solutions by our trusted,
Established in 2014, Tafawuq Facilities Management talented professionals.
is head quartered in Abu Dhabi as a subsidiary of
Eltizam Asset Management Group.
During that time we have grown to a staff strength
of over 2,000 of people and over 200 clients.
OUR VALUES
Result Oriented
GROUP STRUCTURE
We strive to provide the highest
quality of services according to
international standards.
Integrity
We ensure transparency,
professionalism, accountability
and trust.
Innovation
We constantly monitor trends
whilst keeping up with
innovation and adapting to
change.
Dedication to the Company
We are driven by the
company’s success.
6 www.tafawuq.com www.tafawuq.com 7
KEY milestones
> Expansion of
IFM services > Expansion
across Reem into RAK
> Established in
Island, Abu > Expansion > Adoption
Abu Dhabi
Dhabi into Dubai of SFG20
> FM service standards for
> Integrated > Launch of
delivery for hard services
Management fit-out and
mixed used
System project > Adoption
high rise
Certification services of BICSc
buildings
(ISO 9001, ISO standards for
14001 and soft services
OHSAS 18001)
> Expansion > Planned
> BICSc > ISO 45001
to serve all expansion into
Certification Health & Safety
Emirates in UAE Bahrain
Management
> Launched System
> Entry into > Enhanced
Training Certification
Education, energy
Academy
Government & management
> Expansion into
> Employee Retail Sector capability
Egypt
Welfare
> Launch of > Artificial
Program > In Country Value
Tafawuq GO Intelligence &
(ICV) Certification
> British Safety IOT program
> Corporate
Council > Launch of QHSE for asset
member of
Member Compliance app operation
IWFM
8 www.tafawuq.com www.tafawuq.com 9
Focus Areas
KUWAIT
BAHRAIN
EGYPT UAE
Reducing Costs Sustainable
for Asset Owners Operations
KSA
OMAN
Service
Excellence
Return of
Investment
REGIONAL Presence
Quality, Health & Safety 300K+Assets
WHERE
& Environmental System Managed
Accreditation
WE ARE
Since its inception,
Tafawuq has grown
rapidly to become one In-house 200+
NOW
of the leading integrated Training Academy Proud Clients
facilities management
companies in the market,
servicing more than 200
clients and 10 million Sq
Ft of real estate.
1.7 M sqft Fitout 2,000+
Managed Multiskilled Staff
10 www.tafawuq.com www.tafawuq.com 11
WHY Tafawuq Get Wonky Training
Academy
Enhancing Skills in Leadership,
Soft Skills, Customer Service and
Technical Training courses
In-House Technical
Training Center Industry Body
HARD SOFT
Memberships
SERVICES SERVICES
TRAINING TRAINING
Customer Happiness FOCUS Corporate Video
24/7 Contact Customer Customer
Centre Happiness Happiness Scan & Watch
Surveys Strategy
12 www.tafawuq.com www.tafawuq.com 13
MESSAGE FRoM the GM
We believe, as part of our organizational culture “Get
Wonky,” investing in our employee’s growth plays a
significant role in enhancing customer satisfaction;
hence, we consider their training a priority. The
company regularly assesses the existing learning
and development framework, continuously
MOHAMMED ALSHARAF MICHAEL NICHOLAS
restructures the leadership development program, Executive Vice President FM Country General Manager
and evaluates the succession planning.
This ensures that our employees will have access to
regular professional development opportunities such
as training, coaching, and other means to improve
their skills, leading to career progression within the
organization. The group also aligns its training with
globally renowned programs.”
Michael Nicholas SOAD ELHUSSEINI NOURAH SHUAIBI AHMED ZALAIKH
GM Business Development Get Wonky Ambassador Operations Manager AUH
General Manager
Tafawuq Facilities Management
The team
ANDREW LAW RICHARD BUSHNELL AHMAD KITTANEH
Technical Services Director Commercial & Head of HR &
Procurement Director Administration
It’s our people who make the Tafawuq
difference. Our team of facilities management
and asset management industry professionals
has the global expertise to meet and exceed
our customer needs, locally and regionally. JULIA KOLESAROVA VINOD KUMAR FARID THAKUR
Here to serve you. Get Wonky Senior Manager Operation Manager DXB
CSR Ambassador Technology & Innovation
14 www.tafawuq.com www.tafawuq.com 15
OUR SERVICES
Hard FM Soft FM Specialized Security & Managerial & One-off
Services Services FM Systems Manned Services Technical Support Project Services
> Mechanical, electrical, > BICSc certified cleaning > Security systems including, > Manned guarding and > Energy management > Project management
plumbing system planned services, including building digital CCTV, CCTV, access patrolling services services including audits, services
preventative & reactive common areas, outdoor control, digital storage, plans and monitoring
maintenance areas, carparks, prayer gate barriers, audio, > Concierge services > Fit-out management
rooms, washrooms and visual and public address > CAFM system management services
> HVAC system planned > Gym / building
machine operators systems, speed gates and receptionists > Business Intelligence (BI) > Mechanical, electrical,
preventative and reactive video walls
maintenance > Street cleaning, including reporting & portals plumbing system
> Gym attendants supply, installation and
signage and lighting > Carpark management > Regulatory compliance
> Air-conditioning planned systems > Office assistant services commissioning
preventative and reactive > Specialist deep cleaning checks
maintenance services > SMART TV systems > Lifeguard services > HVAC and air-conditioning
> Health & safety inspections system supply, installation
> Building civil planned > Sanitization services > Fire alarm and fire fighting > Warranty & DLP management and commissioning
preventative and reactive systems
maintenance, including > IRATA certified façade > Transition & handover > Building civil, infrastructure
masonry, painting and cleaning services > Elevator and escalator management and architectural works
carpentry works maintenance including masonry,
> Waste management > Testing & commissioning painting, carpentry and
> Swimming pool services > HV, LV and ELV systems services, including site water proofing / water leak
maintenance > Pest Control planned > Automated vacuum inspections, site condition rectification works
preventative and reactive waste plant services and reports, system snagging
> Gym maintenance reports and system specific > Security systems
maintenance maintenance supply, installation and
> Steam and sauna system training
> Landscaping services > Central gas systems commissioning
maintenance > Health & safety management
> Water tank cleaning & > Chiller and district cooling > Carpark management
> Garbage chute > Fire & Life safety system systems supply, installation
maintenance disinfection plant services
inspections and commissioning
> 24/7 Emergency call-outs > Water treatment analysis > Generator maintenance
> FM Consultancy
> Air freshener supply and > Building Management Services delivered by
maintenance Systems (BMS) > 24/7 Contact Centre
> BTU meter maintenance
> Third party inspection and
testing
16 www.tafawuq.com www.tafawuq.com 17
our sectors
KEy Projects
Marina Square Al Bandar Marina City of Lights
Residential Retail Commercial
Healthcare Education Government
AUH AUH AUH
World Trade Centre
Our KEY CLients
Pacific Al Marjan Wadi Adventure
Abu Dhabi
RAK AL AIN AUH
Jumeirah Golf Business
Central Towers Al Ghadeer
Estates
VVIP Residential
Projects
DXB DXB AUH
18 www.tafawuq.com www.tafawuq.com 19Technology ASSET CHECK QHSE INSPECTION
& innovation Scan to see live
Power BI Dashboard
> Remote asset status app
> Empowers site managers
and customers
PLATFORM
> Inspection records
> Tracking of open observations
Our Technology division
oversees the Tafawuq Tech
Roadmap, providing Tafawuq
operations with the latest
solutions that drive operational
efficiency, customer service, Insights & Contact Centre
energy management,
etc. Adoption of the latest Analytics > 24/7 contact centre for
customer support
technologies is central to > Dashboard reporting
> Centralized control centre for
for FM operations
Tafawuq’s growth plans. multi-territory BMS network
> Client BI portal
> Emergency response
> Accessible to operations coordination
teams and customers
CAFM Systems Tafawuq Go IOT Systems Soft Service
> Asset and location master
management
> Maintenance mobility app > IOT sensor networks
empowering both hard and Management
> End to end digital processes
for maintenance
> Asset scanning
> Customer satisfaction
soft services
> Increased operational
System
tracking efficiency through machine > Task scheduling
> Inventory and financials learning
> Sustainable operations > Work order management
> Expert CAFM team managing through paperless > Integration with CAFM and
CAFM systems maintenance Tafawuq Go systems > Smart watch and mobile
integration
20 www.tafawuq.com www.tafawuq.com 21CASE STUDY
PACIFIC AL MARJAN
Tafawuq’s Energy Saving APPROACH
7000
6000
Energy Cost Saving
(budgeted vs actual)
INITIATIVES
> Thermal control for cooling
tower fan operation
5000
implemented
Cost (AED)
4000
> Operations and maintenance
3000 procedures corrected
2000 > Chiller operating setpoints
temperature readjusted saving
1000
of 10-20% of energy per day
May June
Actual Budget
1.1M 24k kWh 6.9K kg CO2
saved saved REDUCED
As the project’s IFM contractor, Tafawuq deployed Energy Cost Saving
(previous year vs current year)
its technical resources to monitor the operating
1,800,000
parameters of critical equipment soon after site INITIATIVES
1,600,000
mobilization. This exercise identified that chillers were > BMS rectification carried out 1,400,000
functioning sub-optimally after which a study was enabling data monitoring
1,200,000
undertaken to identify a solution that would increase
Cost (AED)
> FCU temperature set point 1,000,000
operating efficiency while not impacting end user Readjusted
800,000
chilled water temperature. A number of technical
> Smart lighting and energy 600,000
adjustments were made, after which results showed sensors installed 400,000
a significant drop in power consumption resulting in a 200,000
month to month savings in excess of AED 1M in the first
May June
full month of optimized mode being introduced.
Previous Year Current Year
22 www.tafawuq.com www.tafawuq.com 23OUR culture:
get Wonky Technology 01
Technology People 02
Mobility, Seamless, Development
Paperless Processes,
Insights 06
People Development
Investing in all our talent CSR 03
under our umbrella
Corporate Social
Responsibility
In Country 04
The Get Wonky Making a positive impact on
our communities
Value
framework is Happiness
divided into 6 Focusing on community
happiness through services
Happiness 05
pillars which In-Country Value
represent the Providing opportunities for local
people and businesses
key focus areas
These themes represent Eltizam’s priority
LEAP focus areas, and are directly related to
Our business tranformation the values and norms that we stand for
program as an organization.
24 www.tafawuq.com www.tafawuq.com 25CSR
Tafawuq’s CSR policy outlines the efforts to
bring awareness and positive impact on the
society, increase focus on our employees
and help restore our environment.
OUR PEOPLE
TRAINING PARTNERS 2019 KEY STATISTICS
109
Total Number of Training
15,675 WASTE ENERGY SOCIETY
training academy We commit to We seek to reduce We promote
Total Training Hours reduction of the the air pollution support of
amount of waste created by our educational
we generate and vehicles and invest institutions,
15.94 to divert the waste
from landfills to
into various options
of renewable
improvement of
healthy lifestyle and
reduce the ground energy and tolerance amongst
Total Training Hours
per Employee pollution. technology. our employees.
“We believe that investments in our Aligned with
employee’s training play a significant Michael Nicholas
role in enhancing customer satisfaction, Country General Manager
and hence we consider it a priority.”
26 www.tafawuq.com www.tafawuq.com 27Maintaining
the Future
Abu Dhabi
Tamouh Business Hub, Reem Island
P.O. Box 113939, Abu Dhabi, UAE
T 800 839 | W www.tafawuq.com
DUBAI
The Curve Building, Sheikh Zayed Road
P.O. Box 184998, Dubai, UAE
T 800 839 | W www.tafawuq.comYou can also read
