CALENDAR January - June 2021 - IWATS
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Inner West Area Sector Support
Development and Training
CALENDAR
January - June 2021
IWATS
iwats@eccnsw.org.au
MOB: 0408 490 011
Funded by the Australian Government Department of Health
Inner West Sector Support Development
and Training Service
Vision
The Inner West Area Sector Support Development and Training Service will provide training and resources to promote best practice
in the delivery of effective and efficient community care services.
This includes paid staff and volunteers in the Inner West Region
• Burwood LGA
• Canada Bay LGA
• Inner West Council LGA- Ashfield, Leichhardt and Marrickville
• Strathfield LGA
• and Canterbury/Bankstown Council- CANTERBURY LGA only
Mission
The Inner West Sector Support Development and Training Service promotes upskilling and learning through accessible, quality
programs, training and resources for the community care sector.
Goals
Identify the education and training needs of all community care paid staff and volunteers in the Inner West Area. To provide
appropriate training for all community care paid staff and volunteers to perform their duties with confidence and professionalism and
to provide suitable education and training opportunities to assist IW CHSP staff, volunteers and students to achieve their personal
goals.
2
Training Sessions Information
Training session information Page 3
Essential Information Page 4-5
Zooms and Webinars Page 6
Terms and Conditions Page 7
Registration Form Page 8
Trainers Bios Page 22-26
TRAINING SESSIONS
CHSP Programme Orientation Training (zoom) Page 9
Risk Managament and Flexible Service Provision Training (zoom) Page 10
DEX Programme Orientation Training (zoom) Page 11
ABC Unit Cost in Service Provision Training (zoom) Page 12
Enabling Models for CHSP Service Providers Training (zoom) Page 13
Practice Makes Perfect Training for CHSP and RAS providers (x 8 zoom sessions) Page 14
Managing Clinical Care in CHSP Service Provision (Webinar) Page 15
Understanding Duty of Care and Maintaining Professional Boundaries Training (zoom) Page 16
Inclusive Practices with LGBTI Older People Training (zoom) Page 17
Progress Notes and Documentation Training (x2 zoom sessions) Page 18
Similarities and Differences between Key Terms in Aged Care (zoom) Page 19
Inclusion Diversity and Responsiveness Training (Burwood RSL) Page 20
Using the DoH Aged Care Diversity Plans Develop Cultural Comptence & Inclusion Plans
(TBC) Page 21
3
Essential Information
Vision
The Inner West Area Sector Support Development and Training Service will provide training and resources to promote best
practice in the delivery of effective and efficient community care services. This includes CHSP paid staff and volunteers in the
Burwood, Canada Bay, Inner West Council LGAs (Ashfield, Leichhardt and Marrickville), (Canterbury/Bankstown Council) LGAs
(CANTERBURY ONLY) and Strathfield.
Mission
The Inner West Area Sector Support Development and Training Service (IWATS) promotes upskilling and learning through
accessible, quality programs, training and resources for the community care sector.
Goals
Identify the education and training needs of all community care paid staff and volunteers in the Inner West Area. To provide
appropriate training for IW CHSP staff funded services specifically and IW CHSP service volunteers to perform their duties
with confidence and professionalism and to provide suitable education and training opportunities to assist staff, volunteers and
students to achieve their personal goals.
4
ESSENTIAL INFORMATION
Inner West Area Sector Support Development and Training Service offers training for Inner West CHSP funded services and volunteers
across the Inner West LGAs, Burwood, Canada Bay, Inner West Council LGAs (Ashfield, Leichhardt and Marrickville), Canterbury/
Bankstown LGAs (CANTERBURY only) and Strathfield.
INFORMATION AND REGISTRATIONS
You can register for courses by completing the registration form and sending it to E: IWATS@eccnsw.org.au
For further information contact the Inner West Sector Support Development & Training Officer Ph: 0408490011.
ACCESS, FEES ENROLMENTS AND PAYMENT
Priority of access will be given to CHSP funded service providers (Inner West CHSP paid staff and volunteers) based in the Inner West
Region (Ashfield, Burwood, Canterbury, Canada Bay, Leichhardt, Marrickville and Strathfield areas.
Payment must be made upon registration.
• $49.50 (GST inclusive) for Inner West CHSP funded service providers where applicable.
• Free for all Inner West CHSP Volunteers .
• CHSP providers outside the area $105.50 (GST inclusive)
• $105.50 (GST inclusive) for non-CHSP funded service providers and non CHSP funded specific positions.
Payment can be made either by cheque or electronic transfer
To Ethnic Communities Council NSW - Inner West SSDO&T Service, 221 Cope Street Waterloo NSW 2017.
CERTIFICATES
Certificates of attendance will be issued to all attendees upon successful completion of course attendance.
TRAINING MATERIALS
Material will be disseminated to participants during the training session.
CREDIT TRANSFERS AND REFUNDS
Please choose your course carefully. Once registration is processed credits/refunds/transfer will only be made when a course is
cancelled by Inner West Area Sector Support Development and Training Service or notification to withdraw is received 2 weeks advance.
5
ZOOM & WEBINAR TRAINING
Inner West Sector Support Development and Training Service
(IWATS)
is now offering online ZOOM and WEBINAR Training
If you wish to book in for any of the training sessions please
register by completing the registration form on page 8 and email
to
IWATS@eccnsw.org.au
6
Registration Form
* It is essential that all details below are completed in PLEASE TICK ONE OF THE FOLLOWING
case course details are changed.
DETAILS: Staff Volunteer Student Out of Other
First Name: ______________________________________________________ (FREE) (FREE) Area
Inner West CHSP
Last Name: _______________________________________________________
Service specific staff
Organisation:______________________________________________________ only ($49.50 )
Service type:______________________________________________________
Inner West RAS/HCP
Service name:_____________________________________________________ CHSP/HCP
LGAs your service covers:__________________________________________ Coordinators and
Position:___________________________________________________________ other internal ($105.50
including GST)
Mobile:____________________________________________________________
Email:_____________________________________________________________ CHSP funded provider
OUT OF AREA
Mailing Address:___________________________________________________
($105.50)
Address for invoice:__________ _____________________________________ EO Manager Finance Coordinator Other
___________________________________________________________________ Office
Inner West Area
Organisation’s ABN Number:_______________________________________
EOs/Managers/Finance
Course Details:____________________________________________________ Officers/Other staff
___________________________________________________________________ who are not working
for the CHSP funded
___________________________________________________________________ service($105.50)
Title:______________________________________________________________
Date/s:____________________________________________________________ EO/Managers/Finance
Officers/Other staff
___________________________________________________________________ out of area ($105.50)
Venue:____________________________________________________________
Other non- Aged Care
Special Requirements: ____________________________________________
Service providers
($105.50)
7
TERMS, CONDITIONS AND FEES
INVOICING and PAYMENTS
ACCESS, FEES REGISTRATION AND PAYMENT
• Invoices for payment will be sent to the invidiual or their
organisation after attendance at training session/s.
• Priority of access will be given to Inner West CHSP service
specific staff and volunteers.
• Fees of $49.50 may apply (GST inclusive) per session. TERMS and CONDITIONS
• The Inner West Sector Support Development and Training Officer
if offering training for IW CHSP staff and volunteers .
Non Inner West CHSP service staff and out of area s
• Inner West CHSP providers OUT OF AREA,
AREA, can access the
CANCELLATION
training as $105.50 (GST inclusive). • The Inner West Sector Support Development and Training
Officer will attemp to ensure all courses or individual service
• Non CHSP providers can access the training at $105.50 (GST
training takes place. However, the Inner West Sector Support
inclusive)
Development and Training Officerreserves the right to alter or
• Organisations who have CHSP but staff who are not related cancel sessions if required.
to the CHSP service (ie: HCP Staff, managers, admin staff,
bookkeepers etc.) can access the training at $105.50 (GST PRIVACY
inclusive).
• The Inner West Sector Support Development and Training Officer
recognises that it is important for you to know that any informaiotn
provided by you the IWSSDO&T is stored securely.
How to Register
If you wish to attend please complete the registration form and return via email at
IWATS@eccnsw.org.au
Please register at least 2 WEEKS prior to the training date.
For more information contact the Inner West Sector Support Development Officer on 0408490011 or via email IWATS@eccnsw.org.au
8
Commonwealth Home Support Programme (CHSP) Orientation
ZOOM Training
Wed 24 February 2021
Course Description:
Date: Wednesday 24 February 2021
This course will provide the fundamentals about the Commonwealth Time: 9:30am - 12:30pm
Home Support Programme, including:
Facilitator: Jenny Bray Training and Consulting
• My Aged Care - entry to the system Zoom The Zoom link will be sent a few days before the
• Where CHSP sits within the broader aged care system Session: training session to the registered participants.
• Wellness, Reablement and Restorative Care Assessment
Pathways
Registration Please refer to page 8 for registration and fees
• Community of Practice Website
• Service types available under the CHSP
• Intercation with other Aged Care programs
• Aged Care Quality Standards
• Aged Care Rights and much more
Target Audience:
All staff and volunteers working in aged care services including
including Team leaders, Co-ordinators, field staff and volunteers.
9
Risk Managament and Flexible Service Delivery ZOOM Training
Wed 17 March 2021
Course Description: Date: Wednesday 17 March 2021
In the world of individualised funding, organisations - from Boards Time: 9:30am - 12:30pm
to front line staff - will need to be flexible and responsive. But how
do we manage risk without compromising flexibility? Organisations Facilitator: Jenny Bray Training and Consulting
need to think through the risk management implications of flexible
and individualised support. Support workers will need to be able to Zoom: The Zoom link will be sent a few days before the
‘think on their feet’ and have the ability to assess risks in dynamic training session to the registered participants.
environments and contexts. This training is designed to address
risk assessment and risk management in the context of flexible, Registration Please refer to page 8 for registration and fees
individualised services. Various versions are available depending
on learners’ contexts and job roles.
Topics covered
Risk management and risk assessment
Assessments, care plans and risk management
Breaking the task down and thinking through the hazards and risks
Individuals, the Environment and the Activity - how they interact
Target Audience:
All staff and volunteers working in aged care services including
including Team leaders, Co-ordinators, field staff and volunteers.
10DEX Orientation Zoom Training
Thursday 25 March 2021
Course Description: Date: Thursday 25 March 2021
This practical online workshop will assist frontline workers
to Time: 9:30am - 12:30pm
• The purpose of the DEX and how it fits into the CHSP Zoom: The zoom link will be sent closer to the day to
• Entering data into the DEX portal registered participants
• Uploading data and reporting Facilitator: Jenny Bray Training and Conslting
Registration Please refer to page 8 for registration and fees
Target audience
All staff and volunteers working in aged care services including
in-home including Team leaders, Co-ordinators, field staff and
volunteers.
11ABC Unit Costing in Service Provision Zoom Training
Wed 31 March 2021
Course Description:
This online workshop provides an introduction to Unit Costing in Date: Wednesday 31 March 2021
community care for small to medium community care organisations. Time: 9:30am - 12:30pm
The participants will: Facilitator: Carrie Hayter
Zoom: The Zoom link will be sent a few days before the
• Describe the key steps of Unit Costing
training session to the registered participants.
• Define how to develop a unit cost for their service type or
program Cost: Please refer to page 8 for fees and charges
• Apply practical tools and resources in developing Unit Costs
• List step by step process to know the Unit Cost of their service
and network with collegues
Target audience
All staff and volunteers working in aged care services including in-
home including Team leaders, Co-ordinators and field staff
12Enabling Models of Care for CHSP Providers
WEBINAR
Wed 31 March 2021
Course Description: Date: Wednesday 31 March 2021
CHSP providers are now beign challenged to deliver models of care Time:
which demonstrate measurable outcomes for clients particulalry Facilitator: Lorraine Poulos and Associates
around enabling them to continue to have quality of life that meets
their needs. Webinar: A link will be sent a few days before the session to the
registered participants
This session will ecourage you to “critically assess” your
programme and reflect on what you might want or need to change Cost: Please refer to page 8 for fees and charges
in your service delivery
The Reablement Community of Practice will be reinforced along
with the CHSP Good Practice guide 2015 and the CHSP Programme
Manual 2020.
Providers will receieve information about strategies and
programmes they can introduce. There will be references to
staff training required, managment of volunteers and reinforcing
have the concepts and principles of Enablment, Reablment and
Wellness.
Target Audience:
CHSP staff and volunteers including Team leaders, Co-
ordinators, field staff.
13Practice Makes Perfect ZOOM Training
for IW CHSP Services & RAS Providers
Tuesday 20 April - Tuesday 8 June 2021
Background:
The training will only be available for online delivery Date: Tuesday 20 April - Tuesday 8 June 2021
Time: 10:00am - 11:00am (1 hour per session)
• Training is limited to 10 IW CHSP participants, including 2 RAS
assessors Facilitator: Glen Sorensen
• There will be no charge to the 2 RAS assessors that book in.
• The RAS assessors must be covering the Inner West Region
• This is session is an 8-week one-hour workshop which focuses on
Zoom: A link will be sent a few days before the session
CHSP care coordinators, case managers and CHSP direct staff to all registered participants
who are responsible for documenting the client journey through
clear, objective progress notes. Its is practical workshop that
develops and hones workers skills in writing support and care Cost: Free
plans client goals, progress notes and client incident reports
Topics Covered:
Week 1: Practice Essentials
Week 2: Engaging Clients in their Aged Care Journey
Week 3: Getting to Client Set Goals
Week 4: Gathering strong evidence on the client experience
Week 5: Managing client expectations and having challenging
conversations
Week 6: Managing risk within a wellness approach
Week 7: Building short term reablement capacity across the system
Week 8: Implementing the aged care diversity framework
Target Audience:
This workshop is suitable for CHSP service providers and RAS
assessors
14Managing Clinical Care in CHSP service provision
An in depth review of Standards 1,2 and 3 of the Aged Care
Quality Standards WEBINAR
Course Description:
Tuesday 20 April 2021
Date: Tuesday 20 April 2021
The training will focus on Standards 1, 2 and 3 of the Aged Care
Quality Standards and their relevance to the CHSP sector. Time: 9:30am
Facilitator: Lorraine Poulos and Associates
WEBINAR: A link will be sent a few days before the session
to all registered participants
Cost: Please refer to page 8 for fees and charges
The webinar will provide CHSP providers with guidance about:
• Review of the key principles of ACQS standrads 1,2 and 3
• What are the requirements of CHSP providers and definitions
and examplaes
• What are some ways providers can monitor changes in
conditions of CHSP?
• How to ensure front line workser are aware of what needs to be
reported regading clinical care
• What are some common changes in older persons that need
to be monitored and reported - what needs to be included in a
support plan
• What is the “ scope of practice” for our workers. What are
providers responsible for?
• The importance of referral and communications with other
stakeholders. What improvements can providers introduce to
meet these requirments?
Target Audience:
CHSP staff including, team leaders, cordinators and field staff
15Understanding Duty of Care and Maintaining Professional Boundaries
Zoom Training
Wed 21 April 2021
Course Description:
Date: Wednesday 21 April 2021
This interactive and engaging workshop explores what is duty of
care and professional bounmdaries and provides techniques and Time: 9:30am - 12:30pm
strategies for staff and volunteers to understand and maintain
professional boundaries. It also encourages staff to explore Facilitator: Carrie Hayter
dignity of risk and consumers choice. Zoom: The Zoom link will be sent a few days before the
training session to the registered participants.
The participants will:
Cost: Please refer to page 8 for fees and charges
• Understand their role and the role of other people in their
organisation
• Describe what are physical, emaotional and professional
boundaries
• Develop strategies which will assist staff, volunteers and
consumers to maintian their profesional boundaries.
• Describe how organisational policies and procedures and
other collegues can support them to maintain their professional
boundaries.
• Explore what dignity of choice, duty of care and risk
management in practice.
Target audience
All staff and volunteers working in aged care services including
including Team leaders, Co-ordinators, field staff and volunteers.
16Inclusive Practices with LGBTI Older People Training
Tuesday 11 May 2021
Course Description: Date: Tuesday 11 May 2021
This zoom workshop will explore attitudes to older people and
sexuality abd how to provide inclusive support to older people Time: 9:30am - 12:30pm
whjo are Lebian, Bisexual, Transexual and Intersex (LGBTI) Facilitator: Carrie Hayter
Participants will Zoom: The Zoom link will be sent a few days before the
training session to the registered participants.
• Identify attitudes to ageing and sexuality.
• Describe how attitudes to sexuality and ageing affect practice Cost: Please refer to page 8 for fees and charges
• Explore and discuss the history of the Gay and lesbian rights
movement in Australia.
• Descibe what inclusive pracices menas for working with older
people who are LGBTI.
• Discuss what inclusive practice means in relation to the Aged
Care Standards
• Start to undertake an organisational self-assessment and start
to develop an action plan for improving practice.
Target audience
All staff and volunteers working in aged care services including
in-home including Team leaders, Co-ordinators, field staff and
volunteers.
17Progress Notes & Documentation
(x2 Zoom sessions)
Thursday 13 May and Thursday 27 May 2021
Course Description:
Date: Thursday 13 May and Thursday 27 May 2021
This one day wokshop is designed for care coordinators, case
managrs and sirrect support staff who are responsible for Time: Thursday 13 May 2021 @ 10:00 - 11:00am
documentating the client journey through clear, objective progress Thursday 27 May 2021 @ 10:00 - 11:00am
notes. Its a practical workshop that develops and hones worker Facilitator: Glen Sorensen
skills in writting support and care plans, client goals, progress
notes and vclient inicdent reports.
WEBINAR: A link will be sent a few days before the session
to all registered participants
At the end of the workshop, particpants will be able to” Cost: Please refer to page 8 for fees and charges
• Understand and feel confident in applying the key principles of
writing in plian English
• Understand and apply the basic principles of document design
• Layout document appropriately
• Describe the requirements of best practice in client
documentation, inclusing privacy requirements
• Write progress notes that reflect best practice in documentation
Target Audience:
CHSP staff including, team leaders, cordinators and field staff
18Similarities and differences between key terms in aged care and
how they translate into everyday practice for clients Zoom
Course Description: Date: Thursday 20 May 2021
This on-line workshop session outlines the similarities and Time: 10:00am - 11:00am
differnecs between key terms in aged care and how they translate
into everyday practice with clients. Facilitator: Glen Sorensen
The workshop will cover the theoretical underpining and the A link will be sent a few days before the session
practical applocation of: WEBINAR:
to all registered participants
• Wellness approach Cost: Please refer to page 8 for fees and charges
• Time-limited reablment options orovided through
• Commonwealth Home Support programme (CHSP)
• Transitional Aged Care
• Compacs
• Restorative Care provided throught Short Term Restorative
Care Program
• Consumer Directed Care as provided thougt Home Care
Packages
Target Audience:
This workshop is suitable for managers, coordinators and support
workers
19Inclusion, Diversity and Responsiveness Training
Tuesday 15 June 2021
Course Description: Date: Tuesday 15 June 2021
Poeple who use our services have the right to be included in Time: 9:30am - 12:30n
the communities of their choice, in decision making about
the services they receive, and to tailored support which is Facilitator: Grace Leotta
responsive to their needs and preferences. Inclusive services
welcome and reposnd to thediversity in people who use Zoom Session
services and in staff.
Cost:
Please refer to page 8 for fees and
Learn what makes services and organisations genuinely charges
inclusive and responsive. Support your staff to develop and
use skills in working well with diversity.
Participants will
• Deine the meaning of inclusion and identify its importance
to providing services.
• Describe the features of an inclusive and responsive
service that welcomes diversity
• Develop startegies for inclusive workplaces
• develop a plan to support and empower staff to work well
with diversity.
Target audience
All staff and volunteers working in aged care services including
in-home including Team leaders, Co-ordinators, field staff and
volunteers
20Using the DoH Aged Care Diversity Framework Action Plans to
Develop Culutral Competence and Inclusion Training
Course Description:
The DoH Aged Care Diveristy Framework Action Plans support Date: Tuesday 22 June 2021
services to provide appropriate and inclusive services to Aboriginal Time: 9:30am - 12:30n
and Torres Strait islander people (ATSI), people from Culturally
and Linguisticaly diverse backgrounds (CALD) and people who are Facilitator: Grace Leotta
homeless.
Zoom
They also provide a useful guide for people who use services in what session :
they can expect from services to ensure they receive quality support.
Cost: Please refer to page 8 for fees and charges
By the end of the training workshop the participants will
• Identify the existing action plans to suuport the implementation
of the Aged Care Diversity Framework.
• Identify barriers to and in services experiences by consumers
and potential consumers
• Identify existing positive action taken by services to build on in
your service.
• Develop culutral competence and inclusion plans for your service
or organisation.
Target audience
All staff and volunteers working in aged care services including
in-home including Team leaders, Co-ordinators, field staff and
volunteers
21Glen Sorensen
Director
After working as a Community Development Worker, Practitioner, Academic and Government officer,
Glen Sorensen founded Age Communications Pty Ltd in 1998.
Over the past 25 years, Glen has worked as a human services consultant with all tiers of government, industry, peak bodies, non-
government and the private sector.
He works extensively in the residential aged care, community care, disability, housing and community development sectors as a
researcher, writer, trainer and facilitator. He is the author of two books,
When I’m 64 and Options for the Ageing.
22Jenny Bray
JBTC Director
Jenny Bray has over 26 years experience working in the community care and community services industries, assisting
over 300 organisations to respond successfully to community needs and changing environments.
Her vast experience in training, consulting and project management means Jenny can both see the big picture and
enable organisations to manifest their vision at the grass roots level.
Jenny has a long association with the Inner West, with a strong knowledge of the communities and aged and disability
services of the area and across the State.
23Lorraine Poulos - Director
Lorraine Poulos is the managing director of Lorraine Poulos and Associates. Lorraine originally trained as a Registered Nurse and
has post graduate qualifications in Health Services Management and Adult Education.
Her past roles include Chief Executive Officer of the Aged Care Channel and Director of Aged and Community Care for a large multi
purpose organisation.
Lorraine is considered an expert in the area of auditing quality systems, having been a former ACHS surveyor, qualified aged
care assessor and the subject matter expert for the training of the sector and quality reviewers in the Community Care Common
Standards - Home Care Standards.
Lorraine is passionate about encouraging change within the sector and this is recognised by her invitation to speak and facilitate at
many state, national and international conferences and forums.
She has worked in health and aged care for over 20 years and is well known for her passion and commitment to the industry.
24Carrie Hayter - Director
Carrie Hayter has 22 years experience working in aged and community care sectors as well as
in the disability services industry.
Carrie worked with Alt Beatty Consultants in the development of a Guide for HACC Services in
Implementing wellness approach.
A Handbook for Community Care Services, Empowering People, Enhancing Independence (2010).
In 2011 she delivered enabling approach training for Home and Community Care staff across NSW.
She is currently delivering a number of training session including LGBTI.
25Grace Leotta - Director
Affirm Organizational Development and Training has been providing quality organizational development and training for government
and non-government human services in NSW, the ACT and other states since early 1990.
Grace Leotta is an organisational development and training consultant.
Clients include Commonwealth and State Government departments, Councils, peak bodies, large non-government organisations and
community-based organizations
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