VIRTUAL AGM GUIDE GETTING STARTED - Computershare
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VIRTUAL AGM GUIDE GETTING STARTED If you choose to participate online at ANZ’s 2020 Visit web.lumiagm.com on your smartphone, tablet or computer. You will need the latest versions of Chrome, Annual General Meeting (the meeting) you will Safari, Internet Explorer 11, Edge and Firefox. Please ensure be able to view a live webcast of the meeting, ask your browser is compatible. questions online and submit your votes in real time. MEETING ID: 348-909-606 To log in, you must Australian Residents Overseas Residents Appointed proxy have the following › Username (SRN or HIN) and › Username (SRN or HIN) and To receive your unique information: username and password, please › Password (postcode of your › Password (three-character country registered address). code) e.g. New Zealand – NZL; contact Computershare Investor Services on +61 3 9415 4024 United Kingdom – GBR; United States during the online registration of America – USA; Canada – CAN. period which will open 1 hour › A full list is provided at the end before the start of the meeting. of this guide. Online registrations will open 1 hour before the start of the meeting (so from 9:00am (AEDT) on Wednesday 16 December 2020) 01 To participate in the meeting, you will be required to enter the unique 9-digit Meeting ID provided above. 02 To proceed into the meeting, you will need to read and accept the Terms & Conditions. Important notice Notice of Meeting and Proxy Form To request a hard copy of the these Once completed, mail your form with the included You will be able to request a hard copy documents: please call Computershare on reply paid envelope or Fax to this number by of the Notice of Meeting and Proxy Form. T 1800 11 33 99 within Australia 10:00am (AEDT) Monday, 14 December 2020: This will be mailed out to you as a priority. T (03) 9415 4010 outside Australia F 1800 783 447 within Australia F +61 3 9473 2555 outside Australia
03 To register as a securityholder, select ‘Securityholder or Proxy’ and enter your SRN 04 To register as a proxyholder, select ‘Securityholder or Proxy’ and you will need your username and password or HIN and Postcode or Country Code. as provided by Computershare. In the ‘SRN or HIN’ field enter your username and in the ‘Postcode or Country Code’ field enter your password. 05 To register as a guest, select ‘Guest’ and enter your name and email address. 06 Once logged in, you will see the home page, which displays the meeting title and name of the registered securityholder, nominated proxy or guest. Icon descriptions The broadcast bar allows you to view Questions icon, used to ask questions and listen to the proceedings Home page icon, displays meeting information Voting icon, used to vote. Only visible when the chairman opens poll
07 To view the webcast you must tap the broadcast arrow on your screen and press the play button. 08 TO ASK QUESTIONS Tap on the Questions icon type your question Toggle between the up and down arrow to switch in the chat box at the bottom of the screen and between screens. then select the send icon . Confirmation that your message has been received will appear. 09 TO VOTE FOR ASSISTANCE When the Chairman declares the poll open: If you require assistance prior to or during the Meeting, › A voting icon will appear on your device please call +61 3 9415 4024. and the Meeting Resolutions will be displayed. › T o vote tap one of the voting options. Your response will be highlighted. › T o change your vote, simply press a different option to override. The number of items you have voted or yet to vote on, is displayed at the top of the screen. Votes may be changed up to the time the Chairman closes the poll. On some devices, to vote, you may need to minimise the webcast by selecting the arrow in the broadcast bar, audio will still be available. To return to the webcast after voting, select the arrow again. web.lumiagm.com
COUNTRY CODES Select your country code from the list below and enter it into the password field. ABW ARUBA CPV CAPE VERDE IOT BRITISH INDIAN MUS MAURITIUS SRB SERBIA AFG AFGHANISTAN CRI COSTA RICA OCEAN TERRITORY MWI MALAWI STP SAO TOME AND PRINCIPE IRL IRELAND AGO ANGOLA CUB CUBA MYS MALAYSIA SUR SURINAME IRN IRAN ISLAMIC AIA ANGUILLA CXR CHRISTMAS ISLAND MYT MAYOTTE SVK SLOVAKIA REPUBLIC OF ALA ALAND ISLANDS CYM CAYMAN ISLANDS IRQ IRAQ NAM NAMIBIA SVN SLOVENIA ALB ALBANIA CYP CYPRUS ISL ICELAND NCL NEW CALEDONIA SWE SWEDEN AND ANDORRA CZE CZECH REPUBLIC ISM BRITISH ISLES NER NIGER SWZ SWAZILAND ANT NETHERLANDS ANTILLES DEU GERMANY ISR ISRAEL NFK NORFOLK ISLAND ISLANDS SYC SEYCHELLES ARE UNITED ARAB EMIRATES DJI DJIBOUTI ITA ITALY NGA NIGERIA SYR SYRIAN ARAB REPUBLIC ARG ARGENTINA DMA DOMINICA JAM JAMAICA NIC NICARAGUA TCA TURKS AND CAICOS ISLAND ARM ARMENIA DNK DENMARK JEY JERSEY NIU NIUE TCD CHAD ASM AMERICAN SAMOA DOM DOMINICAN REPUBLIC JOR JORDAN NLD NETHERLANDS TGO TOGO ATA ANTARCTICA DZA ALGERIA JPN JAPAN NOR NORWAY THA THAILAND ATF FRENCH SOUTHERN ECU ECUADOR KAZ KAZAKHSTAN NPL NEPAL TJK TAJIKISTAN TERRITORIES EGY EGYPT KEN KENYA NRU NAURU TKL TOKELAU ATG ANTIGUA AND BARBUDA ERI ERITREA KGZ KYRGYZSTAN TKM TURKMENISTAN NZL NEW ZEALAND AUS AUSTRALIA ESH WESTERN SAHARA TLS EAST TIMOR DEMOCRATIC KHM CAMBODIA OMN OMAN AUT AUSTRIA ESP SPAIN REP OF KIR KIRIBATI PAK PAKISTAN AZE AZERBAIJAN TMP EAST TIMOR EST ESTONIA BDI BURUNDI KNA ST KITTS AND NEVIS PAN PANAMA ETH ETHIOPIA TON TONGA BEL BELGIUM KOR KOREA REPUBLIC OF PCN PITCAIRN ISLANDS FIN FINLAND TTO TRINIDAD & TOBAGO BEN BENIN KWT KUWAIT PER PERU FJI FIJI TUN TUNISIA BFA BURKINA FASO LAO LAO PDR PHL PHILIPPINES FLK FALKLAND TUR TURKEY BGD BANGLADESH LBN LEBANON PLW PALAU ISLANDS(MALVINAS) TUV TUVALU BGR BULGARIA FRA FRANCE LBR LIBERIA PNG PAPUA NEW GUINEA TWN TAIWAN BHR BAHRAIN FRO FAROE ISLANDS LBY LIBYAN ARAB JAMAHIRIYA POL POLAND TZA TANZANIA UNITED BHS BAHAMAS FSM MICRONESIA LCA ST LUCIA PRI PUERTO RICO REPUBLIC OF BIH BOSNIA & HERZEGOVINA GAB GABON LIE LIECHTENSTEIN PRK KOREA DEM PEOPLES UGA UGANDA BLM ST BARTHELEMY GBR UNITED KINGDOM LKA SRI LANKA REPUBLIC OF UKR UKRAINE PRT PORTUGAL BLR BELARUS GEO GEORGIA LSO LESOTHO UMI UNITED STATES MINOR PRY PARAGUAY OUTLYING BLZ BELIZE GGY GUERNSEY LTU LITHUANIA PSE PALESTINIAN TERRITORY URY URUGUAY BMU BERMUDA GHA GHANA LUX LUXEMBOURG OCCUPIED USA UNITED STATES OF BOL BOLIVIA GIB GIBRALTAR LVA LATVIA PYF FRENCH POLYNESIA AMERICA BRA BRAZIL GIN GUINEA MAC MACAO QAT QATAR UZB UZBEKISTAN BRB BARBADOS GLP GUADELOUPE MAF ST MARTIN REU REUNION VAT HOLY SEE BRN BRUNEI DARUSSALAM GMB GAMBIA MAR MOROCCO (VATICAN CITY STATE) ROU ROMANIA BTN BHUTAN GNB GUINEA-BISSAU MCO MONACO VCT ST VINCENT & THE RUS RUSSIAN FEDERATION BUR BURMA GNQ EQUATORIAL GUINEA MDA MOLDOVA REPUBLIC OF GRENADINES RWA RWANDA VEN VENEZUELA BVT BOUVET ISLAND GRC GREECE MDG MADAGASCAR SAU SAUDI ARABIA VGB BRITISH VIRGIN ISLANDS BWA BOTSWANA GRD GRENADA MDV MALDIVES KINGDOM OF CAF CENTRAL AFRICAN GRL GREENLAND VIR US VIRGIN ISLANDS MEX MEXICO SCG SERBIA AND REPUBLIC GTM GUATEMALA MONTENEGRO VNM VIETNAM MHL MARSHALL ISLANDS CAN CANADA SDN SUDAN VUT VANUATU GUF FRENCH GUIANA MKD MACEDONIA FORMER CCK COCOS (KEELING) SEN SENEGAL WLF WALLIS AND FUTUNA GUM GUAM YUGOSLAV REP CHE SWITZERLAND MLI MALI SGP SINGAPORE WSM SAMOA GUY GUYANA CHL CHILE MLT MALTA SGS STH GEORGIA & STH YEM YEMEN HKG HONG KONG CHN CHINA MMR MYANMAR SANDWICH ISL YMD YEMEN DEMOCRATIC HMD HEARD AND MCDONALD CIV COTE D’IVOIRE ISLANDS SHN ST HELENA MNE MONTENEGRO YUG YUGOSLAVIA SOCIALIST CMR CAMEROON HND HONDURAS SJM SVALBARD & JAN MAYEN FED REP MNG MONGOLIA COD CONGO DEMOCRATIC HRV CROATIA SLB SOLOMON ISLANDS ZAF SOUTH AFRICA MNP NORTHERN MARIANA REPUBLIC OF HTI HAITI SLE SIERRA LEONE ZAR ZAIRE ISLANDS COG CONGO PEOPLES SLV EL SALVADOR HUN HUNGARY MOZ MOZAMBIQUE ZMB ZAMBIA REPUBLIC OF IDN INDONESIA MRT MAURITANIA SMR SAN MARINO ZWE ZIMBABWE COK COOK ISLANDS IMN ISLE OF MAN MSR MONTSERRAT SOM SOMALIA COL COLOMBIA IND INDIA MTQ MARTINIQUE SPM ST PIERRE AND MIQUELON COM COMOROS anz.com Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522
2020 VIRTUAL AGM FREQUENTLY ASKED QUESTIONS AGM DETAILS 02 hy is ANZ not holding a physical W 01 When is ANZ’s virtual AGM? meeting for its AGM this year? Australia and New Zealand Banking Group Limited’s ANZ takes the health and safety of our shareholders, our people (ANZ) Virtual Annual General Meeting (AGM) will be and the broader community seriously. The decision to hold a virtual held on Wednesday, 16 December 2020 commencing meeting was made in the light of the current COVID-19 pandemic, at 10:00 am (AEDT). Please login and register on the day restrictions on public gatherings and social distancing requirements. from 9:00 am (AEDT) at web.lumiagm.com/348909606. I f restrictions on physical gatherings are 03 lifted, can I attend the AGM in person? No, all shareholders and proxyholders who wish to participate in the AGM this year must do so virtually via the Lumi AGM Online Platform or by telephone (see below). 04 Can I listen to the AGM by telephone? Yes, you can listen to the AGM by telephone by dialing one of the following numbers: Country Number Guest Passcode Australia 1800 173 224/1800 556 264 7500882 New Zealand 0800 452 794/0800 880 585 7500882 Worldwide +61 7 3107 0200 7500882 To ask a question please press *1 (Star 1) and you will be put through to an operator who will take down your full name, suburb and postcode as per your shareholding. Once your details have been verified by the Share Registrar, your question will be recorded and submitted to the AGM. You will not be able to submit a vote using this method. Important notice Notice of Meeting and Proxy Form To request a hard copy of the these Once completed, mail your form with the included You will be able to request a hard copy documents: please call Computershare on reply paid envelope or Fax to this number: of the Notice of Meeting and Proxy Form. T 1800 11 33 99 within Australia F 1800 783 447 within Australia This will be mailed out to you as a priority. T (03) 9415 4010 outside Australia F +61 3 9473 2555 outside Australia For your proxy appointment to be effective it must be received by 10:00am (AEDT) Monday, 14 December 2020.
AGM DOCUMENTATION HOW DO I ACCESS THE ONLINE AGM PLATFORM? 05 Will I receive hard copy documents? 09 What do I use to access and register? In light of the restrictions on public gatherings and in line with temporary amendments to the Corporations Act in response to the You can use any of the following devices with internet access to Coronavirus pandemic, we will not be mailing hard copies by post register, vote, ask questions and watch the AGM: a desktop computer, of our Notice of Meeting and other meeting documentation ahead mobile device or tablet. of our AGM this year. The Notice of Meeting will be released online and a link emailed to those shareholders who have elected to receive electronic communications. We will send those shareholders an email when the Notice of Meeting is released on Friday, 13 November 2020. The email will include a personalised shareholder link to vote online. Shareholders may, however, contact our Share Registrar and request that hard copy documents (including a personalised proxy form) be 10 What Internet browsers are compatible? sent to them free of charge. Browser Compatible versions Chrome supports the latest versions ow do I request a hard copy H 06 Notice of Meeting and Proxy Form? Firefox or Edge supports the latest versions You will be able to request a hard copy of the Notice of Meeting Safari supports the latest versions and Proxy Form. This will be mailed out to you as a priority. Internet Explorer supports the latest versions Please refer to question 16 for the deadline for returning completed Proxy Forms. You may also wish to consider voting and/or submitting any questions you have prior to the AGM. See question 16 and question To request a hard copy of the above documents: 18 below for further information on how to do this. T 1800 11 33 99 within Australia T (03) 9415 4010 outside Australia 11 How do I register for the AGM? Once completed, mail your form with the included reply paid envelope or Fax to this number: You can log into the AGM Online Platform using the following steps: F 1800 783 447 within Australia • Open your browser and go to: web.lumiagm.com F +61 3 9473 2555 outside Australia • Enter the unique 9-digit Meeting ID provided: 348 909 606 • Please read and accept the Terms and Conditions an I update my details to receive C 07 • To register, select ‘Securityholder or Proxy’ electronic communications? • Enter your SRN or HIN and Postcode or Country Code and click Login Receiving your communications electronically is an important way to stay informed as an ANZ shareholder. • Once logged in, you will see the home page, which displays the meeting documents and information on the meeting We encourage you to take this opportunity to switch to electronic communications. This will help us with sustainable practices that • Icons will be displayed in different areas, depending on the device also enable the fastest possible access to information in a secure and you are using cost-effective way. an others see me if I participate in C 12 Scan this QR Code to update your details online the AGM via the AGM Online Platform? or open your browser and go to anz.com/easyupdate No. and updated your details Online. 08 How do I access the documents online? You can access all of the documentation here anz.com/agm from Friday, 13 November 2020.
ISSUES ACCESSING THE ONLINE 17 Can I vote during the AGM? PLATFORM You can vote during the AGM via the AGM Online Platform. For detailed instructions, please refer to the Virtual AGM Guide. I can’t log into the AGM Online 13 Platform. What do I do? Please call one of the following numbers: HOW DO I ASK A QUESTION? Country Hotline an I submit a question C Australia 03 9415 4024 18 prior to the AGM? New Zealand +61 3 9415 4024 You can ask questions prior to the AGM either online or in writing using Worldwide +61 3 9415 4024 the Questions from Shareholders Form, as set out in the table below. Such questions must be received by 5.00pm (AEDT) on Wednesday, hat do I do if I am logged out of the W 9 December 2020. 14 AGM Online Platform during the AGM? Method How to ask a question Refer to question 11. Online Open your browser and go to: investorvote.com.au/login Alternatively, please call our the telephone numbers provided in (Control Nbr 134433) using the Shareholder question 13. Question icon at the end of the voting process or I don’t have a (reliable) internet anz.com/agm – use the online form 15 connection – what are my options? In writing To request a hard copy Questions from Shareholders Form – please call Computershare on You will need to have a reliable internet connection to participate T 1800 11 33 99 within Australia in the AGM via the AGM Online Platform. T (03) 9415 4010 outside Australia If you do not have an internet connection, or are concerned about its reliability, we encourage you to submit your proxy appointment Once completed, mail your form with the included and direct your proxy how to vote in advance of the meeting, as well reply paid envelope or Fax to this number: as any questions you would like to ask, prior to the AGM. F 1800 783 447 within Australia Please refer to section ‘HOW DO I VOTE?’ for further information. F +61 3 9473 2555 outside Australia HOW DO I VOTE? an I ask questions C 19 during the AGM? ppointing a proxy to A Yes, you can ask questions during the AGM via the AGM Online 16 Platform. To do this, tap on the question icon on the AGM Online vote on my behalf Platform and then type your question in the chat box at the bottom You can appoint a proxy to vote on your behalf but must do so prior of the screen and select the send icon. to the AGM. You can appoint a proxy either online or in writing using Questions will be read aloud during the AGM for the Company to the Proxy Form, as set out in the table below. respond to. To be effective, proxy appointments must be received by 10.00 am For further details on asking questions via the AGM Online Platform (AEDT) on Monday, 14 December 2020. refer to the Virtual AGM Guide. Method How to appoint a proxy Online Open your browser and go to: hat if I lose connection with the AGM W 20 investorvote.com.au/login Online Platform and miss my opportunity (Control Nbr 134433) to ask a question or vote? In writing To request a Proxy form – You will need to be logged in to the AGM Online Platform in order please call Computershare on to ask questions and vote at the AGM. If you lose connection with T 1800 11 33 99 within Australia the AGM Online Platform you may miss your opportunity to vote or ask a question. T (03) 9415 4010 outside Australia If you are concerned about this, please consider voting and/or Once completed, mail your form with the included submitting any questions you have prior to the AGM. reply paid envelope or Fax to this number: F 1800 783 447 within Australia To rejoin the AGM, please refer to question 14. F +61 3 9473 2555 outside Australia
OTHER QUESTIONS? ill there be another opportunity W ow do I watch a recording H 21 22 to meet the Board and Management? after the AGM? Given the current situation and restrictions on physical gatherings, A link which will allow you to watch a recording of the AGM will shareholders will not have another opportunity to meet the Board be posted on the ANZ website anz.com/agm shortly after and Management during 2020. Accordingly, shareholders are the AGM. encouraged to ask questions prior to or during the AGM using the methods set out in ‘HOW DO I ASK A QUESTION?’ section. anz.com Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522
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