V International Business Forum for the DIY, Garden and Household Retail Industry - Russia's Only Congress For Meeting The Industry Leaders! All ...

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V International Business Forum for the DIY, Garden and Household Retail Industry - Russia's Only Congress For Meeting The Industry Leaders! All ...
V International Business
Forum for the DIY,
Garden and Household
Retail Industry
Russia’s Only Congress For Meeting The Industry Leaders!
All the Major Players Attend!
V International Business Forum for the DIY, Garden and Household Retail Industry - Russia's Only Congress For Meeting The Industry Leaders! All ...
V International Business Forum for the DIY,
Garden and Household Retail Industry
                                                                                        DIY&Household Retail Russia 2011

                              The Fifth Anniversary DIY & Household Retail Russia 2011 Forum                 Official Partner                   Official Publishing House
DIY & Household               took place in the Hilton Leningradskaya Hotel on 26-27 May.                                                       of the Summit
Retail Russia 2011
                              The DIY & Household Retail Russia business forum brought together all
                              the key participants on the market for the sale of construction, repair,       Official executive
Press Conference              house, interior, dacha, and garden goods. For five years now, since the        search agency
                              moment of its inception, this has been a unique platform for meetings
                              between chief industry executives who are representatives of retail chains,
                              specialized shopping centers, manufacturers, and distributors.
Agenda. Day 1
                              Organizer:               The B2B Conference Group (BBCG) is a leader           Partners
                                                       in the organization of major annual summits
DIY & Household                                        for top managers in industries key to the
Awards 2011                                            Russian economy: retail sales, consumer goods
                                                       production, agriculture, and services fields.
                                                       The company was founded in 2000 and has been
                                                       analyzing the issue of business management
practicum. training                                    and consumer market tendencies throughout its
                                                       entire existence.
                                                       BBCG’s mission is to provide ideas for growth, as
Agenda. Day 2                                          well as exclusive information and contacts.

                              Support:
NEGOTIATIONS
                                                                                                             General              General              Official
Exposition                                                                                                   Media Partner        Industry Partner     Media Partner

ATTENDEES
                                                                                                                                  Official
DIY & Household                                                                                                                   Information
Retail Russia 2012                                                                                                                Agency

BBCG                                                                                                         Information
                              The forum is traditionally held with the support of the European DIY Retail    Partners
                              Association (EDRA), which unites all of Europe’s leading DIY chains. For the
                              first time, support is also being provided by the European Federation of DIY
                              Manufactures (FEDIYMA).
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                                                                                                     Press Conference

DIY & Household               On the eve of the business forum, a press conference was held in the
Retail Russia 2011            Leningradskiy auditorium on the topic of: “Repair and home goods in Russia:            Mass Media:
                              When will modern stores supersede open markets?”
                                                                                                                     •   Blizko remont,                     •   Retail.ru,
Press Conference              Journalists’ questions were answered by: Francis Corda, Vice President of
                              FEDIYMA, Dyrup; John Herbert, EDRA; Pekka Salmi, Fiskars Brands Rus; Aleksey
                                                                                                                     •   Mebelnyi Business,                 •   Vedomosti,
                                                                                                                     •   Commersant,                        •   Expert TV,
                              Iovlev, Metrika; Mikhail Kuchment, Kika Russia; Grigoriy Skotnitskiy, Baucenter        •   DIY International,                 •   The Moscow Times,
                              Rus; and Evgeniy Movchan, OBI Russia.
Agenda. Day 1                                                                                                        •
                                                                                                                     •
                                                                                                                         Floornet,
                                                                                                                         Torgovoie oborudovanie v Rossii,
                                                                                                                                                            •
                                                                                                                                                            •
                                                                                                                                                                First news,
                                                                                                                                                                Advice.ru,
                              The media was interested in the expert opinions on Russian and Western DIY             •   Bolshoi business,                  •   Generalny Director.
                              markets, barriers to chain growth, and why European DIY retailers are more
DIY & Household               successful in Russia than are domestic retailers.
Awards 2011

practicum. training

Agenda. Day 2

NEGOTIATIONS

Exposition
                              Recently, our population has started                                 According to our results for 2010, our chain was first in the
ATTENDEES                     to have money; people have therefore                                 industry in speed of opening stores. Over that year, we opened
                              begun to prefer complex, expensive                                   eighteen new stores, although three were closed later. The
DIY & Household               apartment repair solutions. Therefore, I                             chain thereby doubled in size. And we are continuing to open
Retail Russia 2012            don’t see a future for construction goods                            stores.
                              markets in Russia.
BBCG
                              Grigoriy Skotnitskiy,                                                Aleksey Iovlev,
                              Member of the Board of Directors of Baucenter Rus                    General Director of the SBR Corporation and Manager of Metrika

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                                                                                                                 Agenda. Day 1

                                Delegate Registration                                                                      Coffee break, exhibition, negotiations
DIY & Household
Retail Russia 2011              PLENARY SESSION
                                THE DIY & HOUSEHOLD MARKET 2011: INCREASING GROWTH
                                                                                                                           PRACTICUM
                                                                                                                           Business Forum partner Yaroslavskie Kraski presented: the first innovative product
                                With positive demand dynamics, the opening plenary session brought together                in a range of materials with technology DuPont Teflon® surface protector – interior
                                                                                                                           paint of premium class Hausweiss
Press Conference                the CEOs and founders of retail chains and manufacturers to (a) disclose and
                                publicly discuss the main barriers to business growth, (b) identify the strategies for     Moderators:
                                development and (c) examine the key players (retail chains, suppliers and developers)      Alexander Lomovskikh, Commercial Director Yaroslavskie Kraski
                                expectations from each other.                                                              Johan Van den Hemel, Brand Licensing Representative Du Pont de Nemours
Agenda. Day 1                   Moderators:
                                Anna Sinavskaya, Chief Analytic of Consulting Department RBK
                                Alexey Filatov, Managing Director BBCG
                                                                                                                           DIGEST OF STORE CONCEPTS - 2011
DIY & Household                 Speakers:
                                                                                                                           For the first time at the Summit, we presented an overview of the major and niche
                                                                                                                           retail formats. Fascinating and vitally important! Hypermarkets, professional outlets,
Awards 2011                     François Corda, Board Member European Federation
                                of DIY Manufacturers - FEDIYMA, Vice-President Dyrup
                                                                                                                           “1000 Melochei”, international concepts.
                                John W. Herbert, General Secretary European DIY Retail Association – EDRA                  Moderator:
                                Pekka Salmi, Country Manager Fiskars Russia                                                Rinat Mukhametvaleev, Executive Director TREST SKM (SuperStroy, StroyArsenal)
practicum. training             Michael Kuchment, Vice-President Kika Russia                                               Presentations:
                                Grigory Skotnitsky, Board Member Baucenter Rus                                             Craig Phillipson, Managing Director Shopworks
                                Alexandr Seliverstov, First Deputy General Director Uyuterra                               Nektarios Bakakis, CEO Knauber (the best DIY-retailer according to key retailing
Agenda. Day 2                   Lunch, exhibition, negotiations
                                                                                                                           business news magazine Home Channel News USA)
                                                                                                                           Clive Woodger, Founder, SCG London
                                PLENARY SESSION
NEGOTIATIONS                    BIG BRANDS, GENERICS AND DIRECT IMPORTS: HOW WILL THE MARKET                               EFFECTIVE LOGISTICS CONCEPT FOR DIY-LOGISTICS
                                COMPENSATE FOR THE SHORTFALL IN SUPPLY?                                                    The roundtable brought together specialists from the retailers, manufacturers
                                Modern retail markets abhor deficits. The shortage of products facing networks             and distributors. With the participation of experts from the relevant international
Exposition                      today will inevitably be made up soon! The Congress gave us the answers to the
                                questions: Who will take up the spare space on the shelves? Who can provide the
                                                                                                                           logistics companies we discussed the most effective options for delivery. We critically
                                                                                                                           examined the systems used currently and find possible solutions and compromises.
                                necessary throughput? Is there, in reality, strong loyalty to big brands in our market?    Moderator:
                                What solutions are and will be available for chains to consolidate the purchases of        Andrei Shmakov, Logistics and IT Director TREST SKM (SuperStroy, StroyArsenal)
ATTENDEES                       imports?                                                                                   Speakers:
                                Moderator                                                                                  Elena Pechnikova, Sales and Marketing Director IntellaNLK
                                Vadim Utkin, General Manager Morelli                                                       Stephen Castelete, Managing Director RosLogistics
DIY & Household                 Speakers:                                                                                  Vera Gorbacheva, Customs Development Director FM Logistic
Retail Russia 2012              Evgeni Movchan, Commercial Director OBI Russia                                             Alexey Zhuravlev, Executive Director, Petrovich
                                                                                                                           Pavel Demkin, Commercial Director, Welcome doors&parquet group
                                Alexey Iovlev, General Director Metrika
                                Grigory Kuzmin, Sales Director Tarkett Rus
BBCG                            Vladimir Temchenko, Retail Customer Area Remiling 2000
                                John W. Herbert, General Secretary European DIY Retail Association – EDRA
                                Scriattoli Amedeo, General Director Arcansas

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                                                                                                           Agenda. Day 1

                                PERSONAL DEVELOPMENT TRAINING                                                        INTERNET MARKETING AND SALES FOR THE DIY & HOUSEHOLD MARKET?
DIY & Household                 Approaches to development: how to understand what zones to be developed?             THE TIME IS NOW!
Retail Russia 2011              Dmitriy Voloschuk, Consultant, Evaluation and Management Skills Development          An Internet marketing and online sales strategy is now important for all retailers! An
                                Odgers Berndtson                                                                     examination of customer focused strategies. A look at foreign experiences. Deciding
                                                                                                                     on strategy.
Press Conference                                                                                                     Moderator: Svetlana Sorokina, Producer BBCG
                                                                                                                     Presentations: Dmitri Igoshev, DIY Director Wikimart
                                Coffee break, exhibition, negotiations                                               	Stanislav Shargorodskiy, Project Manager NLO Marketing
Agenda. Day 1
                                                                                                                     PERSONAL DEVELOPMENT TRAINING

                                FOCUS SESSION                                                                        Ways and approaches for identification of strengths and weaknesses
DIY & Household                 At the presentation purposely made for the business forum François Corda,            Dmitriy Voloschuk, Consultant, Evaluation and Management Skills Development
Awards 2011                     Vice-President, Member of the Board of Directors of FEDIYMA and Head of the          Odgers Berndtson
                                leading European companies in paint and coatings Dyrup, analyzed the most
                                successful international cases. He gave the answers to the questions: What           NATIONAL DIY & HOUSEHOLD AWARDS 2011
practicum. training             innovations are used by European leaders in response to global changes in
                                customer behavior? What solutions are used to ensure sales development at
                                                                                                                     On May 26, at 7.30 p.m. the Congress will celebrate the annual industry awards: THE
                                                                                                                     DIY & HOUSEHOLD AWARDS 2011. Don’t miss the preliminary vote! Take your place
                                new markets? A customer – changes at the European market – will be focused           at the gala dinner!
                                for sure.
Agenda. Day 2                   Moderator:
                                                                                                                     Moderators:
                                                                                                                     Elena Komkova, Partner Retail Training Group
                                Gennadiy Kachinskiy, Director BLIZKO remont                                          Gennadiy Kachinskiy, Director BLIZKO remont

NEGOTIATIONS

Exposition                    I got a lot of valuable information at the forum: data on market volume, sales breakdown by
                              price segment, market tendencies, and the point of view of representatives of the European
                              Community on development perspectives for the Russian market, the investment climate
ATTENDEES                     in the industry, and a good deal more. We no longer need to hold the series of expensive
                              marketing studies that our company had planned for June-July 2011. And a few things were
DIY & Household               really fun: examples of product presentation in a store, like “multicolored stands”. It’s nice
Retail Russia 2012            that the forum was organized in such a way that the delegates who were representatives of
                              construction and finish materials manufacturers could talk freely amongst themselves and
                              discuss urgent problems.
BBCG
                              Elena Kuznetsova, Commercial Director of OOO Le Grand

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                                                                            DIY&Household Awards 2011

DIY & Household               II DIY&Household Awards 2011
Retail Russia 2011

Press Conference

Agenda. Day 1

DIY & Household
Awards 2011

practicum. training           On 26 May at 7:30 p.m.,
                              a reception was held                          So: the results!!!
Agenda. Day 2                 on the occasion of the
                              DIY & Household Awards 2011                     «The Best Retailer»
NEGOTIATIONS                  industry prizes.
                                                                                    OBI
                              The industry determined the best in
Exposition                    three categories:                               «The Best Supplier»

ATTENDEES
                              – «Best Store of the Year»
                              – «Supplier of the Year»                    Tarkett Rus
                              – «Person of the Year».
DIY & Household                                                             «Personality of the Year»
Retail Russia 2012            In the two categories «Best Store of         Alexander Seliverstov,
                              the Year» and «Supplier of the Year»,
                              voting took place in a special internet            Yuterra
BBCG                          area of the business forum called «In
                              the Kitchen». The delegates chose the      Congratulations to the winners!
                                                                        We can’t wait to see the new names
                              «Person of the Year» in an open vote on
                                                                         and openings in the coming year!
                              the first day of the Forum.
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                                                             Practicum                                                          Training

DIY & Household                                                                                 Self-development:
Retail Russia 2011                                                                              Feedback as a key
                                                                                                self-evaluation and
                                                                                                -development instrument
Press Conference
                                                                                                Trainer: Dmitriy Voloshchuk,
                                                                                                Consultant, Manager Evaluation and
Agenda. Day 1                                                                                   Development Practice, Odgers Berndtson

                                                                                                Session Goals and Tasks
DIY & Household                                                                                   Discussion of approaches to the use of feedback as an employee self-
                                                                                                  evaluation and -development instrument
Awards 2011                                                                                       Creation of a system-wide concept of the approaches, technologies, and
                                                                                                  methods for feedback receipt and development

practicum. training                                                                             Session Topics
                              The Yaroslavskie Kraski Company – Business Forum’s partner –      Block 1. Feedback as an instrument for evaluation
                                                                                                and discovery of areas for development
Agenda. Day 2                 presented the first innovative product in a line of materials
                              using DuPont Teflon® surface protector: Hausweiss premium-class     The place of feedback in human development, coaching, and training
                              interior paint.                                                     Feedback collection methods: Evaluation of the «360 Degrees» method,
                                                                                                  in-depth interviews
NEGOTIATIONS                                                                                      Evaluation Centers, personality questionnaires, training, and so on

                                                                                                Block 2. Receiving feedback: Roadblocks and resources
Exposition                                                                                        Listening skills, the ability to formulate and ask questions
                                                                                                  Attitudes, stereotypes of their effect on the cooperative process
                                                                                                  Formulation of goals for providing and receiving feedback
ATTENDEES                                                                                         Working with opposition and other types of destructive human behavior

DIY & Household
Retail Russia 2012

BBCG

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                                                                                                   Программа. Второй день саммита

                                Delegate Registration                                                                      works best in your store? We need to examine the options! At the Summit we looked
DIY & Household                 NEGOTIATING SUPPLY!
                                                                                                                           at in-store promotions in order to gain an insight into the reasons for their successes
Retail Russia 2011              PLENARY SESSION
                                                                                                                           and failures.
                                                                                                                           Moderator: Ilya Uvarov, Partner Retaility
                                SELECTION MANAGEMENT, PRACTICE,                                                            Presentation: Rainer Strnad, Dähne Verlag GmbH
                                KEY TRENDS FOR 2011 AND NEW SOLUTIONS
Press Conference                Expert roundtable discussion: which of the selection management models will                IT IS THE PERSONNEL WHO DRIVE BUSINESS GROWTH
                                develop quicker than others as sales grow again? 3 success stories. Case studies of 3
                                                                                                                           Senior management teams are focused on business growth. Who are the right
                                chains in 3 categories.
Agenda. Day 1                   Moderator:
                                                                                                                           people to hire and how do we motivate them today? Can I use mentors within my
                                                                                                                           management structure? Am I a team leader? How do I measure my progress?
                                Ilya Uvarov, Partner Retaility
                                                                                                                           Moderator:
                                Presentations: Janis Kolnejs, Regional Sales Director Baltic States, Russia, Belorussia,
DIY & Household                 Storch – Ciret Group                                                                       Alexander Murzov, Head of consumer market Odgers Berndtson

Awards 2011                     Vsevolod Kudelin, Commercial Director Stroydepo
                                Andrei Burakov, deputy general Director Trading House Yuznyi
                                                                                                                           Presentations:
                                                                                                                           Konstantin Vinokurov, General Director Stroydepo
                                                                                                                           Nikita Kazakov, Head of Interim Practice Odgers Berndtson
                                Lunch
practicum. training             PLENARY SESSION                                                                            PERSONAL DEVELOPMENT TRAINING
                                THE CONSUMER. THE OFFER FOR 2011-2012                                                      Development scheme for yourself and subordinates: how to make a goal and build
                                The development of our cities and regional district centers, with their different          development process?
Agenda. Day 2                   income levels, will determine the trends in demand for DIY & Household goods -             Dmitriy Voloschuk, Consultant, Evaluation and Management Skills Development
                                thus necessitating different pricing, assortment and service offers. The Congress was      Odgers Berndtson
                                looking for answers to the following questions: How do we plan and manage service
NEGOTIATIONS                    levels and adequate marketing communications? Store positioning – how do we
                                target professionals and end-users?
                                                                                                                           Coffee break, exhibition, negotiations

                                Moderator:                                                                                 PLENARY SESSION
                                Rinat Mukhametvaleev, Executive Director TREST SKM (SuperStroy, StroyArsenal)
Exposition                      Presentations:
                                                                                                                           INVESTING IN DEVELOPMENT: FINANCIAL MODELS FOR GROWTH?
                                Alexander Yakovlev, Head of DIY Division GfK Russia                                        DIY & Household is one of the largest retail markets. It is growing significantly faster
                                Alexey Zhuravlev, Executive Director Petrovich                                             than in other countries emerging from crisis with the key players significantly ahead
ATTENDEES                       Andrei Bogoslovskiy, General Director Retaility                                            of trend in demand growth - but it is still not attracting significant investment. Who
                                                                                                                           can the industry look to? Strategic or financial investors? What should the return be
                                PERSONAL DEVELOPMENT TRAINING                                                              for investors over the next 3-5 years and longer term? Market analysis from leading
                                Feedback as a tool for development: how to get feedback and identify important             experts, consultants and investors. A look at financial transactions in M&A and real
DIY & Household                 information?                                                                               estate.
Retail Russia 2012              Dmitriy Voloschuk, Consultant, Evaluation and Management Skills Development                Moderator:
                                Odgers Berndtson                                                                           Dmitri Tokarev, Project Manager Retaility
                                Coffee break, exhibition, negotiations                                                     Speakers:
BBCG                                                                                                                       Alexey Iovlev, General Director Metrika
                                PROMOTIONS. RATING EFFECTIVENESS                                                           Nikolai Gabyshev, Managing Partner Pollyanna Capital Partners
                                Most of the in-store promotion ideas are not new. Excluding concept corners like
                                “green technology” there are few fundamentally new ideas. How do you find out what         Close of the summit

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                                                                                        Negotiations

                              FOR THE FIRST TIME!
DIY & Household               Procurement negotiations!
Retail Russia 2011
                              For the purposes of developing and improving
                              the effectiveness of the cooperation between key
Press Conference              market participants, for the first time as part of the
                              business forum, a negotiation session for retail chains
                              and stores with manufacturers and distributors of
Agenda. Day 1                 products for repair, dachas, and gardens took place.
                              Twenty-four chains and all of the forum delegates
                              took part in the negotiations.
DIY & Household
                              – Agavaа
Awards 2011                   – Agora
                              – Baumarket
practicum. training           – Baucenter
                              – Bel-Postel
                              – Bolshoy Remont
Agenda. Day 2                 – Castorama
                              – K-Rauta
                              – Leroy Merlin
NEGOTIATIONS                  – Lublinskoe Pole
                              – Metrika
Exposition                    – Mir remonta
                              – OBI
                              – Rosstroy (retail chain: Vector)
ATTENDEES                     – Stroitelnyi Bum
                              – Stroydepo
                              – Stroylandiya
DIY & Household               – Stroymarket and Stroyberi
Retail Russia 2012            – Technosystema (retail chains: Pervomaster,
                              Domingo)
                              – Trest SKM (Superstroy, Stroyarsenal)
BBCG                          – Yuterra
                              – Elikor (retail chain: Korall)
                              – Elko
                              – Yuzhnuy
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                                                                                                          Exposition

DIY & Household               The following took place in the exclusive exposition:
Retail Russia 2011
                              Fiskars – is the leading world supplier of consumer goods for the house, garden   B2B Print – provides a wide range of printing products and services.
                              and outdoors activities.
Press Conference                                                                                                Casavaga – produces decorative tiles and coating.
                              Fujitsu – is a leading provider of ICT-based business solutions.
                                                                                                                Columbus IT – international consulting company in IT market.
                              Semin-Rus – import of building and finishing.
Agenda. Day 1                                                                                                   Malyarka – supplies line of products for decorative finishes, paint’s tools, means
                                                                                                                of protection, care and cleaning and designer wallpapers.
                              Arcansas – enhances the DIY world with a complete assortment of PROFILES.
                                                                                                                Tzar-elka – the biggest manufacture of Christmas trees and garlands.
DIY & Household               Vodalux – supplies the pumps and equipment for water supply and water
Awards 2011                   objects of landscape.                                                             Europartner® – manufacture of high quality fixing products.

practicum. training

Agenda. Day 2

NEGOTIATIONS

Exposition

ATTENDEES

DIY & Household
Retail Russia 2012

BBCG

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V International Business Forum for the DIY,
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                                                                                     Attendees

DIY & Household                           375 participants from 33 cities in Russia, Belarus, Ukraine, Germany,
Retail Russia 2011                    Great Britain, France, Italy, Latvia and Poland took part in the Fifth Anniversary
                                                      DIY & Household Retail Russia Business Forum.
Press Conference

Agenda. Day 1

DIY & Household
Awards 2011

practicum. training

Agenda. Day 2
                                                    This year’s forum participants
NEGOTIATIONS                                        were in a very correct state
                                                    of mind this year. Whereas
Exposition                                          earlier, they only discussed
                                                    mechanical parameters – how
                                                    many stores they had opened,
ATTENDEES                                           how many SKUs they had –
                                                    now they are more interested
DIY & Household                                     in subtleties. This shows that
                                                    the market is maturing, that           This is probably the first forum where even the representatives of
Retail Russia 2012                                                                         the classic DIY format started talking about the home products
                                                    the players understand that in
                                                    order to operate successfully,         market. This speaks to the fact that “Household” is coming out
BBCG                                                they have to give something            from the “shadow” of “DIY” and becoming a certain independent
                                                    worthwhile to the consumer             market tendency.
                                                    and somehow distinguish                Iliya Uvarov, Managing Director of Retaility, Member of the Board of Directors
                                                    themselves from each other.            of the Yuzhniy Trading House retail chain
                                                                                                                                                                            11
2012

DIY & Household
Retail Russia 2011    WELCOME TO SUMMIT 2012!
Press Conference
                      May 31 – June 1 2012, Renaissance Monarch, Moscow
Agenda. Day 1
                          NEW site, the biggest Business Center
DIY & Household
Awards 2011               in Moscow - Renaissance Monarch!

practicum. training       TWO simultaneous CONFERENCES:
                          “DIY” and “HOUSEHOLD”. For the first time!
Agenda. Day 2
                          DIY&HOUSEHOLD AWARDS’ nominates
NEGOTIATIONS              present their PROJECTS! For the first time!

Exposition                NEGOTIATIONS in new electronic format!
                          More data, more precise decisions!
ATTENDEES

DIY & Household
Retail Russia 2012

BBCG                  registration open
                      For Participation at Summit please contact Irina Chinnova:
                      +7 (495) 785-22-06, доб. 1159, iren@b2bcg.ru, www.b2bcg.ru
                                                                                          12
V International Business Forum for the DIY,
Garden and Household Retail Industry

                                         Entr. 9, build.1/6 Derbenevskaya Str., 115114, Moscow
                                           Tel.: +7 495 785-22-06; Fax: +7 495 785-22-07

                                                            www.b2bcg.ru
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