USER GUIDE - CANOPIUS - BEYOND22B
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User Guide
Welcome
User Guide
This guide covers a range of information to help you get settled in
our new office.
Contents
3 Accessing our office 10 Connecting your laptop 16 Post
to a monitor
4 Canopius @22B App 20 Active Commuter Park
5 How we work together 11 Teams Guide 21 Exchange
6 Changing your email 12 Booking Teams meeting 22 Coming soon
signature
23 Fire evacuation
13 Booking in a visitor
7 Desk set-up
24 Contacts
8 Connecting your 14 Our coffee
headset
15 Printing/Wi-Fi/Recycling
9 Locker Guide
2
Accessing our office Requesting
a Lloyd’s Pass
Now that we have moved offices, not
To gain access to the building and the Canopius office everyone will require a Lloyd’s pass so
The building has four entrances, two on Bishopsgate and two on Crosby
you may not automatically be issued one.
Square, offering quick access to and from the Lloyd’s building. you will need to download the Canopius@22B app.
However, if you need one please contact
Once downloaded, click on “Access”, and swipe this your HR business partner and they will
Liverpool Street and Fenchurch Street stations are within a 10-minute screen at the security gates. Alternatively, you can set up arrange this for you. Please note the
walk, as are Bank, Monument and Aldgate underground stations. facial recognition by following the instructions on the app. process can take up to 2 weeks
to get the pass.
To reach level 29, take the escalator to lift
bank E on level 1; for level 30 the lift is
accessed on the ground level, lift bank B.
Our lift bank will be colour coded red. It is
important to press the lift button even if your
level has already been selected – this tells the
lift how many people are waiting and will take
you to our level quicker.
Click HERE for maps which will help you to navigate around our levels
Click HERE to watch 22 Bishopsgate’s video on accessing the building
3
Canopius@22B app
To gain access to our office you will need to download the Under the “Documents” section on the app, you can view 22 Bishopsgate’s
Canopius@22B app on your phone. animations covering: a welcome to the building, how to gain access, health &
safety and how they are keeping Covid safe.
Click HERE for a guide on how to set this up
The app is a useful tool for navigating around the building
as well as a resource for information on:
■ Building support
■ The latest news at 22B
■ Finding out about upcoming events
■ Checking for tube and train travel updates
■ Booking concierge services
■ Creating QR codes for visitors
■ Picking up your dry cleaning
Click HERE to watch the videos
■ Paying for your lunch in the Market
4
How We Work Together
We have created a few guidelines
to help us work together in unity:
It’s for everyone
So, it’s fair and inclusive…
Work in a way that makes
you and your colleagues
most effective
Everything else follows if you do this… Occupy one
space at a time
So, the numbers work…
Use each setting
only as intended Leave no trace
So, the choice of high or low So, everyone gets a nice
focus really is a choice… place to work…
5
How to change your email signature 1. Replicate the example signature below using your details: Joe Smith DipCII Manager, Canopius Floor 29, 22 Bishopsgate London EC2N 4BQ D +44 (0)20 7337 3700 canopius.com 2. Open a new email 3. Click Signature then Signatures. Delete your old Signature, if necessary 4. Click on the New button 5. Name this as Canopius signature and click OK 6. Paste the example signature into the panel and update it with your details 7. Click Save 8. Set the default signature for New messages (on the right) to the new Canopius signature 9. Click OK 10. Close the email and create a new email and the new Canopius signature will be your new default signature 6
How to adjust your desk set up
As you are going to move around the office and work in different areas,
it is important that you set your desk up correctly each time to ensure
you’re as comfortable as possible. We have invested in high quality desks
and chairs to help with this.
There are two easy rules to follow:
■ Keep your eyes in line with the top of the screen.
■ Keep your knees and elbows at right angles.
Click HERE to view our manufacturers guide on how to adjust your chair
If you find that you are still uncomfortable after taking these steps,
please contact Facilities.
7
How to connect your headset
When you receive your headphones/earphones, you should also receive
a USB dongle – plug this into the PC.
The dongle for the Jabra headset will be within the packaging, for the
Poly Voyager (ear hook headset) it is in the plastic carry case.
Click HERE for the Jabra quick start guide
Click HERE for the Jabra manual
Click HERE for the Poly Voyager quick start guide
8
Locker Guide
To unlock your locker, press the ‘C’ button, choose your 4 digit code,
then press the key icon. You can then turn the handle to the unlocked
position and open the door.
To relock, close the door then turn the handle to the locked position.
Click HERE to view guides on the Keypad Key Managed
9
Connecting your laptop to a monitor
This guide covers information on how to connect your laptop to the:
■ Keyboard
■ Screen
■ Mouse
■ How to set up your laptop to display correctly on the external monitor
■ How to configure the sound output
Click HERE for a full guide
10Teams Guide
Each meeting room will have a Teams monitor.
This allows you to:
■ See a list of scheduled meetings
■ Join a scheduled meeting
■ Start a new meeting/call
■ Present
The guide here provides more information on the different
functions available and how to use them.
Click HERE to view the guide
11Book a new teams meeting To book a meeting room, go to your Outlook calendar and select ‘New Appointment’. Choose the date and time and then select ‘Location’ to choose your meeting room. Please note, there will be an iPad outside of each meeting room with details on room bookings – please click the ‘Private’ button if you do not want the title of your meeting disclosed. If you would like to book a lunch for your meeting, please contact our Facilities team. 12
How to book a visitor in
You can book a visitor in using the Visitor Access
Canopius@22B app.
Your planned visitors can receive a QR
code from the Canopius@22B app
which will activate the lobby gates on
the selected date and time. Once your
visitor enters the building, the app will
notify you and they will be greeted by
our reception team.
1. Click on the “Visitors” tab
Any unplanned visitors who have
2. Then click the “Book Visitor” icon Lloyd’s passes will be required to
in the top right hand corner present their pass to the 22B reception
team. On their first visit they will be
3. You will then be taken to a
advised to download the 22B app where they can be added as a
“Register Visitors” page - here
Lloyd’s passholder to their system - this will enable entry through the
you can add in all of the details to
security gate. Once approved by 22B visitors will have access to all
create an appointment. This will
levels. Please be aware that visitors accessing 22B via this method
generate a QR code.
will not be visible to Canopius until they have reached our reception
area on levels 29 & 30.
For unplanned visitors who do not have a Lloyd’s pass, 22B will
contact the Canopius reception, which will check with the relevant
Canopius employee whether the visitor can be welcomed. Upon
confirmation, 22B will print a hardcopy pass for them.
13Our coffee
Ten Canopians were recruited to help Moyee is the world’s first FairChain coffee
us with a very important task for the aiming to fix the supply chain and ensure
office move - selecting the coffee for the profit reaches the farmers who grow
our tea points at 22B. the coffee. Their triple blend has a higher
intensity with a medium, elegant coffee
Six sample packs were sent to their homes.
bitter aftertaste.
Participants were then invited to a virtual
coffee morning to discuss the different There will be QR codes on the coffee
options and to pick their two favourites. machines allowing you to make your drink
The winners were Send Coffee Ugandan without any contact. All you need to do
blend and MOYEE Triple Blend. is place your mug on the coffee machine,
hold your camera on your phone up against
Send Coffee offers training to young
the QR code, click on the down banner and
adults with special educational needs and
select your coffee.
disabilities to help them secure barista
jobs. The Ugandan blend we have chosen
from this supplier is their most popular
batch - to maximise the bright flavours of
this coffee, they recommend drinking it
without milk.
Click HERE to find out more about Send Coffee
Click HERE for more information on Moyee
14Printing / Wi-Fi / Recycling
Printing Wi-Fi Recycling
To print, please print to the FollowMe- Your laptop will automatically connect In the kitchen areas we have general
HP printer on your laptop enter your to the CanopiusCorporate Wi-Fi. waste, mixed recycling and food
login details at the printer and select waste bins.
job to print. To set up Wi-Fi on your phone, select
the ‘Canopius_Guests’ network and at We encourage you to manage any
There will soon be an app available for
the bottom of the page select the waste responsibly by separating it
printing. Further information will be
available in due course. Canopius Employee link which will take into the waste streams available.
you to page were you can enter the
We also have confidential bins around
same login details you use to log on to
the office which you can use to dispose of
your desktop.
sensitive information.
If your guests would like to access the
Wi-Fi, they will need to click on
Click HERE
‘Canopius_Guests’ and register their
name and email address. for full guide on waste and recycling management
15Post
With the below exceptions, business and personal deliveries should be
Exclusions
directed to the Consolidation Centre (CC) at the following address:
Gate 1, Units 1-3, Royal Mail will directly deliver to and collect from 22 Bishopsgate. The
Manor Point, 22 Team will manage this and there is no need to book this service. In
Manor Way, addition, there are no timing restrictions and no limit to quantities of
2-wheel deliveries and collections, and they are the preferred mode of
Borehamwood WD6 1EU
delivery and collection at 22 Bishopsgate. The delivery address for these
(Open 6 days a week, Monday- Friday 07:00-18:00 deliveries/collections is:
and on Saturdays 07:00- 13:00)
Floor 29
22 Bishopsgate
London
This CC has been set up to reduce pollution and minimise congestion in the
City of London. It is important that your supplier’s prebook their deliveries EC2N 4BQ
to the CC.
A Delivery Management System (DMS) will be in place to allow suppliers to Here is a useful guide with more detailed information on how the process
make their own bookings. It also means that once items have arrived, you works, booking deliveries via the DMS and deliveries of perishable goods.
will be kept updated on the status of your delivery.
The on-site 22B management team can help to get your suppliers set up
and can be contacted on logistics@22bishopsgate.com. Please ensure Click HERE to view the guide on Deliveries and Collections
your partners, clients and third parties are aware of this new
process. Once you have updated your contacts, please let us know
by emailing B22B@canopius.com.
16Booking Event Space
Canopius Office 22 Bishopsgate 22 Bishopsgate
– Meeting space – Event space
We understand that you may want to show There are a wide variety of different meeting If you would like to host an event at 22
off our new office to your clients, brokers, and rooms in our office which we hope suits most Bishopsgate, there are a number of areas on
suppliers. of your needs. However, we understand that level 2 where you can host this.
sometimes that’s not always possible. In these
If you would like to host an event in the new instances, Convene can help.
building, we have a great café space that can These are:
accommodate anything from a department Convene is situated within the building on the
town hall to a more exclusive client focused 3rd, 4th and 5th levels and can provide ■ The Market
event. meeting spaces to suit a wide variety of
needs. They offer 50,000 square feet of ■ The Market Kitchen,
dedicated meeting rooms for events of all ■ Patch
Contact Facilities for more information on how
types and for up to 338 people.
to book this area. Please note: the team
■ The Market Hub
require at least 7 days’ notice for any events.
Their spaces come equipped with built-
in technology and full-time production,
IT, and hospitality staff to ensure a Click HERE for more information on these venues
seamless experience for your guests.
If this is something that you’d like more
information on, please reach out to the
Facilities team.
17Booking Event Space The Hearth Convene 18
Booking Event Space
The Market
In collaboration with one of London’s top hospitality groups
RHC (Rhubarb Hospitality Collection), The Market houses a
restaurant and terraced bar, street-food style kiosks run by
upcoming talent from The Young British Foodies, limited-
run supper clubs, pop-up residencies, an event space and a
hidden speakeasy.
Here you can enjoy the traditional food market, coffee from
the Gentleman’s baristas as well as beers and wines made
using sustainable and ethical methods. There will also be a
venue serving regularly changing international food and an
area where you can build you own healthy salad.
To pay for your food and drink you will need to link your card
to the Canopius 22B app during working hours. Outside of
working hours when the space is open to the public, debit
and credit cards will be accepted.
Click HERE view resident opening times
19Active Commuter Park (ACP)
The building houses the largest bike park in London. It is run by a team of
Maintenance & Wash Points
enthusiasts and is filled with up to 1,700 bike spaces, 75 showers, and over 1,300
secure lockers. There are rider maintenance points in the ACP which are free for you to use to carry
out any maintenance or minor repairs you may need to. Each point is equipped with
The weekly use lockers will be available on a first come, first served basis, and tyre pumps and essential tools including screwdrivers, spanners, wrenches and tyre
will be monitored daily. levers. There is no need to book these can be used on a first come first serve basis.
The ACP sits at the base of the building ensuring it is easily accessible directly There is also a bike washing station fully equiped with everything from a quick rinse to
from the Lobby. a more rigourous clean, and there are cleaning products included to help you get your
bike looking shiny and fresh. These are available on a first come, first served basis.
Bike Spaces & Charging
Within the 1700 secure bike parking spaces there are a range of different
Extras
options to suit how you wish you want to park your bike: The ACP offers some additional services to occupiers which are chargeable:
■ Double Tier Arcs Dry Cleaning – there will be acces to some of the most sustainable dry cleaning
services in london. All occupiers will be able to drop off and collect their dry cleaning
■ Sliding Cradles
directly from the ACP.
■ Double Tier Racks
Bike Maintenance & Repairs – Monthly there will be a specialist bike maintenance
■ Hoops and repair team so that commuters can drop in and arrange to have their bikes
serviced and repaired. Alternatively, appointments can be made in advance for more
■ Cradles comprehensive services and repairs.
There are also bike charging spaces available if you have an electric bike. Simply Brompton Bike Hire – 22 Bishopsgate have partnered up with Brompton Bikes to
pop it on a charging point and the team will notify you when it’s free so you can set up their own Brompton Bike Hire Docking station within the active commuter park.
relocate your bike to one of the parking spaces. Anyone is able to reserve and rent bikes by visiting www.bromptonbikehire.com.
Although all spaces in the ACP are secure and only tenants may enter the space,
Canopius encourages you to use a secure bike lock. Click HERE for full ACP guide
20Exchange The Exchange is based on level 7 and hosts events, panels, and one-on-ones. These events cultivate opportunities for 22 Bishopsgate tenants to connect and learn together. It’s a space to help ideas grow between businesses. 21
Coming Soon
The Gym, The Retreat, the bar, and restaurant on levels 59 and 60 and the viewing gallery are set to open end of this
year / start of next year. We will share more information with you as soon as this becomes available.
The Gym The Retreat Bar & Restaurant The Viewing Gallery
The Gym will offer something more than fitness. The space will offer a suite of key medical, The Bar and Restaurant are spread across levels The Viewing Gallery will be London’s highest
It is the flexibility to work out when you want holistic and wellness services onsite and 59 and 60, at the top of the building. Imagined free-of-charge public viewing spot. The space
to – the choice to take a HIIT class at 3pm, or makes looking after yourself easy. It will also as a place for people to come and enjoy the ensures that everyone can access one of the
scale the glass climbing wall. The space will feature a set of holistic offerings and therapies, cityscape whilst indulging in well-made food and city’s best views at no extra cost.
feature carefully chosen equipment, a suite of championing wellness and offering support drink, day, or night. It will also be a space for
inviting studio spaces, and a comprehensive to anyone who needs it. The space will also everyone to enjoy – open to the public, and with
class schedule – meaning there is something to promote the value of physical and mental health a separate entrance, it means the whole city can
suit everyone. at work, through events, panels, and workshops, come and experience the views.
available to all our Tenants.
22Fire Alarm
tests take place at
Fire Evacuation 10am every Thursday
– please stay seated
unless stated
otherwise.
In case of a fire incident at 22 Bishopsgate you will hear an There are disabled refuge areas within each firefighting stair or with good mobile signal. Our facilities
announcement over the public address system advising of lobby on every level. This is where you should convene in the team will contact you with regular updates
an incident and that we need to evacuate the building. When the first instance; all refuge areas are fire rated for a period of 120 via email and SMS messages to advise on
evacuation management plan is initiated each level will be called minutes and provide the required level of safety to await evacuation next steps. Please use your common sense and do
to exit the building; depending on the level this will be via the assistance. not put yourself in any danger.
combination of both stairs and lifts.
When arriving at the refuge area the fire telephones should be
There is a total of 24 double decker fire evacuation lifts to used to contact the 22 Bishopsgate fire control team with the
assist with the safe evacuation of the building with an additional 4 following details: Fire Marshals
firefighting lifts for fire rescue. These lifts have been constructed
■ Number of people waiting assistance We have a number of dedicated fire marshals at Canopius that will
to ensure all elements within, including, the lift car, lift well, controls
help lead and guide you through the above; if you have any further
and communication systems have been adequately fire protected. ■ Name
questions then please reach out to one of them listed below or to
There is also a backup power supply installed. ■ Level and location if other than the disabled refuge point any member of the facilities team.
The fire evacuation lifts have been split into three tiers and allocated ■ Any immediate risks
■ Details of any health conditions which could cause Paige Fairbrace
as a form of evacuation based on your level.
immediate risks. Chris Swift
Canopius is required to take the stairs to level 25; once there Amanda Palmer
you will be required to take the lift to Level 1. At which point
Sarah Chittock
you can take the stairs one more level to exit the building. Your personal circumstances could change at any time so if you
George Simpson
feel like these have changed and you require a PEEP please let the
facilities team know as soon as possible.
Mobility Impaired Persons Click HERE to watch about Health & Safety
If you feel that the above evacuation procedure is something that
you would not be able to use to exit the building safely you must
Once you have evacuated
contact the facilities helpdesk or a fire marshal who will be able to Once you have evacuated the building safely, Canopius follows a
create a Personal Emergency Evacuation Plan (PEEP). dispersal method once you have left the building. You will need to
leave the building and go to a location of your choice away from 22
If you are required to have a PEEP, you will also be assigned a
Bishopsgate. Advice from the City of London Police is that gathering
responsible person to assist you in reaching an area of safety if
of large crowds should be avoided. Whilst remaining in a safe
evacuation is not possible.
location you should stay near your phone and look for somewhere
23Contact Details Facilities facilities.helpdesk@canopius.com 0207 337 3700 IT IT.Helpdesk@canopius.com 0207 337 3737 HR Human.Resources@canopius.com 22B Lobby TheLobby@22bishopsgate.com
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