Unemployment Insurance Claimant Handbook - labor.alaska.gov/unemployment - Alaska ...
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Unemployment
Insurance Claimant
Handbook
labor.alaska.gov/unemployment
1
TABLE OF CONTENTS
Introduction.................................................... 4 How to file a new claim or
reopen your existing claim...................... 13
Program integrity............................................ 4
myAlaska...................................................... 13
Fraud ........................................................... 4
Filing weekly claims...................................... 14
General ........................................................ 5
Weekly claim questions................................. 14
Benefit year.................................................... 5
How to report hours worked.......................... 15
Amount/duration of benefits............................. 5
How to report gross wages............................ 15
Benefits are taxable......................................... 6
How to report net income when self employed.... 16
Social Security numbers................................... 6
How to report employment status................... 16
Dependent allowances..................................... 6
Filing online................................................... 16
Eligibility requirements
and claimant responsibility....................... 7 Internet menu............................................... 17
Helpful information........................................ 17
Ready and able to work................................... 7
Payment methods......................................... 17
Registration for work....................................... 8
Debit card..................................................... 18
Work search contact requirements.................... 8
Direct deposit............................................... 18
Reemployment Services................................... 9
Filing by phone — VICTOR............................... 18
Quit, fired, refused work.................................. 9
VICTOR menu............................................... 19
Attending school or training............................. 9
Appeal rights................................................. 19
Work, wages, income...................................... 9
Audits............................................................ 20
Work ........................................................... 9
Quality Control audit...................................... 20
Wages ......................................................... 10 UI Crossmatch.............................................. 21
How wages affect your benefits...................... 10
Overpayment of benefits............................... 21
Excess earnings............................................ 10
Repayment................................................... 21
Other deductible income................................ 11
Extended Benefits (EB)................................. 21
Travel/relocate.............................................. 11
Alaska job centers......................................... 21
When to file a new claim or
reopen your existing claim...................... 12 Claim center phone numbers........................ 22
File a new claim immediately if....................... 12 VICTOR phone numbers................................ 22
You must reopen your existing Other UI contacts.......................................... 22
claim immediately if....................................... 12 Internet addresses........................................ 24
Information you need before filing............... 12
2 3
INTRODUCTION GENERAL
You are responsible for reading and familiarizing
yourself with this handbook. Many of the questions Benefit year
you may have are answered in this handbook. If
your question is not answered here, please visit our A “benefit year” is typically 52 weeks following
website at labor.alaska.gov/unemployment. the effective date of your claim. The effective date of
You will find links for additional information as well your claim is Sunday of the week in which you file.
as division contacts that will help you with your
Unemployment Insurance (UI) questions. The Amount/duration of benefits
information in this handbook is based upon, but does
The maximum weekly benefit amount in
not replace, Alaska Statute (23.20) and Title 8, Chapter
Alaska is $370. The minimum weekly benefit
85, (8 AAC 85) of the Alaska Administrative Code.
amount is $56. Your claim is based on wages paid
to you in the first four of the last five completed
Program Integrity calendar quarters from when you file your claim.
Program integrity is the number one focus (See diagram below.) If you do not qualify for a
of the Unemployment Insurance program. Our regular base period claim, you may be eligible
goal is to improve program integrity by reducing for an alternate base period claim. This uses
improper payments. You are required to provide wages earned in the last four completed calendar
the department with timely, accurate and complete quarters from when you filed your claim.
information in order to determine or reexamine If you have worked in another state during
eligibility for any claim or audit conducted by the the benefit year, those wages may be requested
division or its representatives. to increase your weekly benefit amount, or you
may choose to file for benefits with the other
state. However, you may not file against more
Fraud than one state at a time. The duration of benefits
Alaska law imposes severe penalties for is 16 to 26 weeks, depending on the amount and
attempting to collect benefits to which you are not distribution of wages paid in the base period.
entitled. For UI purposes, fraud is knowingly making
a false statement, misrepresenting a material fact Regular base period
or withholding information to obtain benefits. You
will be required to repay the benefits. You may also
have to pay a penalty equal to 50 percent of the
benefits that were paid to you as a result of the
misrepresentation. Additionally, present and future
benefits may be withheld. All fraud cases are subject
to criminal prosecution, fines and imprisonment.
If you suspect a business or an individual is
committing fraud, please contact us:
Email: uifraud@alaska.gov
Fax: (907) 269-4835
Phone: (907) 269-4880
Toll free: (877) 272-4635
4 5Benefits are taxable ELIGIBILITY REQUIREMENTS and
When you file your federal income tax return, CLAIMANT RESPONSIBILITY
you must report 100 percent of the benefits paid.
We will send you form 1099G by Jan. 31. You can As a claimant filing for UI benefits, you are
print your 1099G online through myAlaska, when responsible for:
available. Keep us informed of your current address 1. Registering for work as directed by your local
in order to receive your 1099G. state workforce agency.
You may request that 10 percent of benefits
2. Actively seeking suitable full-time employment.
be withheld for taxes. You can start or stop tax
3. Reporting weekly employer work search contacts.
withholdings when filing online, or call your UI claim
4. Reporting all work activity and earnings for
center. We cannot refund any money withheld.
each week you file.
Social Security numbers
To protect your privacy, Social Security IMPORTANT: U.S. Postal Service does not forward
numbers are no longer displayed on documents UI mail. It is your responsibility to maintain a
mailed to you. A client ID number is displayed current mailing address with our agency. You can
instead. Your social security number will still update your address online while filing for benefits
be used in correspondence with your former or call the UI claim center. Work registration
employer and shared with other government requirements might change.
agencies such as Social Security Administration
and U.S. Citizenship and Immigration Services. Ready and able to work
You must be physically able and available to
Dependent allowances seek and accept suitable full-time work.
Should you apply for or be a recipient of Workers'
You may be eligible to receive an additional Compensation or Social Security Disability, you
allowance of $24 per week per child, for up to must report this to your claim center as your UI
three children. A dependent is your natural child, benefits may be affected. Employers and department
stepchild (by marriage), legally adopted child staff must be able to contact you. You must have
or court-appointed legal ward. Your dependent transportation (car, bus, etc.) and child care available.
must be unmarried and under the age of 18, You may not be considered available for full-time
unless they have a permanent disability. You work if you are incarcerated or have legal restrictions.
may be requested to provide documentation for Incarceration is being confined in a correctional
dependent allowance eligibility. center, city jail or community residential center. Legal
A dependent must reside with you, or you must restrictions would include, but are not limited to,
certify that you provided more than 50 percent of electronic monitoring or subject to third-party custody.
the dependent’s support over the past 12 months Suitable work means work you are suited for by
or since the loss of custody. If you certify to experience or training that meets the prevailing wage
providing more than 50 percent support, you may be and working conditions for your locality and is realistic
required to provide proof. You can add a dependent to your labor market. You are expected to be flexible
to your claim anytime during your benefit year in your work search and to accept suitable work even
before exhausting your regular benefits. To add a if the pay is less than you earned in your last job.
dependent, call your UI claim center. Self-employment is not considered suitable work.
6 7Registration for work Reemployment Services
If you are in Alaska and you are instructed to Reemployment Services is a program for job
register for work, you must register for work seekers who are seeking information that will lead
and post a resumé online in AlaskaJobs at to the rapid return to suitable work. Employment
alaskajobs.alaska.gov. If you have already posted and training resources are available through the
your resumé in AlaskaJobs, you must make sure it Alaska Job Center Network both online and from
is current and accessible online. You must have a Alaska’s statewide job centers. If you are selected to
resumé posted online in AlaskaJobs within seven participate in a Reemployment Services program, you
days of filing your new or reopened claim. It is your must complete all requirements as instructed. Failure
responsibility to check your resumé often and verify to do so may result in denial of your UI benefits.
the date your registration will inactivate on the “My
Resumés” page in AlaskaJobs.
Quit, fired, refused work
If you are a member of a dispatching union you You must report if you quit your job, are fired
must be in good standing and on the out-of-work or refuse work so a determination of eligibility
list. If you are outside of Alaska, you must register can be made. Potential penalties include a six-
with the local state workforce agency office or with week disqualification period beginning with the
the local chapter of a dispatching union. Proof of first week you are unemployed, plus a three-week
out-of-state registration may be requested. reduction in benefits. You also may be ineligible
To register for work in AlaskaJobs go online to for Extended Benefits. If you return to work during
alaskajobs.alaska.gov or call your nearest job center. the six-week disqualification period, contact a UI
claim center, as your disqualification may be lifted.
Work search contact requirements
Attending school or training
You may be required to search for work with an You may be eligible to receive benefits while
employer each week you file for benefits. Work must attending approved vocational or academic training.
be suitable based on your skills and capabilities. The If you are enrolled in or attending school or
work search information you provide may be reviewed training, report your school or training when you
and selected for audit, which means the employer you file your weekly claim or call your UI claim center.
provide will be contacted for verification. It is important
to document and save the information while filing WORK, WAGES, INCOME
for benefits. To be considered valid, contact must be
made with an employer or person with the authority We compare what you report with other
to hire, using a method of contact appropriate for the sources to verify accuracy. Refer to the section
occupation (i.e., in person, telephone, fax, mail, email on Fraud (Page 4) for information relating to
or employer website). If you do not search for work misrepresentation of work or earnings.
each week, benefits may be denied.
For each work search you are required to report: Work
• date of contact,
Reportable work includes time spent on self-
• name of employer contacted and
employment or volunteer activities as well as anything
• method of contact.
you do for wages, whether paid or not, during the
Failure to follow work search requirements may
seven days of the week you claim. Even if you are
result in your UI benefits being denied.
only working part-time or temporarily, all work and
Report your work searches when filing. For more
earnings, including tips and commission, must be
information on work searches, visit: labor.alaska.gov/
reported when you file your weekly certifications.
unemployment/work_search.htm.
8 9Wages your monetary determination or access it online
my.alaska.gov. Click on "View Your Services," then
Wages are any kind of payment you receive
"Unemployment Insurance Benefits," then "Current
for the work you do, including room and board,
UI Claim Status" and "Work Search Requirements."
goods, barter, tips, commission, stipend,
honorarium, per diem, COLA, payment for jury
duty, bonuses and back pay.
Other deductible income
You must report your gross wages earned When you are filing for benefits you must report
each week, Sunday through Saturday, whether the gross amount of any of the following payments:
or not you have actually been paid. Report the vacation, holiday, sick, pension, retirement,
amount earned before any deductions are taken severance, commission, bonus, wages in lieu of notice
out (your gross pay). Report the employer’s name and back pay awards. Changes in your gross pension
and address, dates and number of hours worked amount must be immediately reported to the UI claim
per week, and your employment status. center. A deduction may be taken from your weekly
If you are unsure of the number of hours worked benefits if you receive any of these payments. Social
or how much you earned, you can file up to seven days Security benefit payments are not deducted.
after the date you were paid. However, if you wait,
you will need to call the UI claim center to file and
report these wages, and your payment may be delayed. TRAVEL/RELOCATE
When called to active duty, National Guard
You must report all travel when filing for benefits.
members must report encampments and wages
This includes any in-state travel. You are in travel
earned. Do not report weekend drills.
status any time you travel outside the area in which
If you are currently employed on an alternating
you reside. You may be eligible while traveling if:
or rotating work schedule – such as two weeks on,
two weeks off – you may not be considered to be • You travel in search of work for up to four
unemployed during your scheduled time off. Report consecutive weeks. You must be legally eligible
your work schedule to your UI claim center. to accept work in the area of travel and actively
search for work during each week you travel.
How wages affect your benefits Regulations do not allow for alternative work
You must report all the wages you earned each searches other than in person. Reasonable
week. Your benefit payment will be reduced by 75 efforts to find work can be shown by making
cents for each dollar you earn more than $50. If you verifiable in-person contact with an employment
do not know how much you earned at the time you service representative for the purpose of seeking
report, call the UI claim center within seven days work (e.g., two in-person employer contacts, in-
with the correct wage amount. Reporting less money person pre-arranged job interview or registering
than you earned could result in an overpayment of in person with the local chapter of your union).
benefits that you will have to repay. • You travel to accept an offer of work beginning
within 14 days of your departure.
Excess earnings • You travel to your home following discharge from
the armed services.
If you have gross wages equal to or more than • You were paid UI benefits the week prior to
1
1 /3 times your weekly benefit amount plus $50, your travel, did not refuse an offer of work
you will not receive a benefit payment for that and you travel to:
week. To locate your excess earnings amount, use ᵒᵒ obtain medical services, or accompany a
10 11spouse or dependent(s) to obtain medical HOW TO FILE A NEW CLAIM or
services, that are not available where you REOPEN AN EXISTING CLAIM
live, on the advice of a health care provider.
ᵒᵒ attend the funeral of an immediate family
member for up to seven days. For the fastest service, apply online. Our online
If you travel or relocate outside the U.S., services are available 24 hours a day, seven days a
Canada, Puerto Rico or the U.S. Virgin Islands, week. You can also call a UI claim center. (For claim
you are not eligible to collect benefits. center hours and phone numbers, see Page 22.)
Claims are effective Sunday of the week in which
you open or reopen.
WHEN TO FILE A NEW CLAIM or To file on the Internet, log in to my.alaska.gov
REOPEN AN EXISTING CLAIM and click "View Your Services," then “Unemployment
Insurance Benefits.”
File a new claim immediately if you are:
• Separated (quit, fired, laid off) from work.
• Working on-call or part-time. IMPORTANT: To submit applications online you
You must reopen your claim immediately if: must read and certify as instructed and click “I
• You stop filing weekly claims for any reason AGREE” to complete the application process. Keep a
and want to start filing again. copy for your records and comply as instructed, or
• You move out of Alaska, move from one benefits may be denied. The confirmation page will
state to another or move from one area to provide important links such as AlaskaJobs, direct
another within a state. deposit and work search log.
• You travel in search of work for more than
four weeks.
myAlaska
INFO YOU NEED BEFORE FILING
You must use the same myAlaska account
• Your Social Security number
each time you access the UI website. If you
• If not a U.S. citizen, your alien registration
previously registered with myAlaska to apply for
number, work permit type, passport number
your Alaska Permanent Fund Dividend, or for other
and expiration date
reasons, you may use the same account. Please
• Name of your last employer, mailing address
store your myAlaska account information safely for
and phone number
future reference. To ensure your privacy and the
• Dates of employment
security of your information, remember to log out
• Hours and gross wages earned in your last
of myAlaska when you finish your session.
week you worked
• Gross amount of holiday, vacation, severance
or bonus received the last week you worked IMPORTANT: Whether filing online or by phone,
• If you worked for the federal government in you are responsible for the answers provided and
the past 18 months you will need SF8 or SF50 payments made using your username, password and
• If you were active duty military in the past 18 PIN. These electronic signatures have the same legal
months you will need copy 4 of your DD214 authority as your signature on paper. Do NOT share
• Retirement information if currently receiving your user name, password or PIN with anyone.
retirement payments
12 13FILING WEEKLY CLAIMS • Did you work for an employer, or were you
self-employed?
Once you’ve opened a new claim or reopened If you worked for an employer — whether it is
an existing claim, you will be given dates as to full-time, part-time, temporary, casual/day labor,
when to file your weekly claim. You must continue etc. — you are required to report the amount
to file every week or two to keep your claim active you earned, hours you worked, the employer’s
and to receive benefits. Weeks that are filed late name and address, and the last day you worked
may be disqualified. in the week you are claiming. You must report
The first eligible week of a new claim is a “waiting the wages that you earned in the week that you
week.” You do not receive payment for this week. worked not when you are paid for the work. If
However, you must file to get credit for the week and you performed self-employment services, you
meet the same requirements as any other week. must report the amount of hours you spent on
your business and your net income.
WEEKLY CLAIM QUESTIONS • Did you search for work?
You are required to provide information on
Each of the questions on the weekly UI weekly work search contacts. (Please see work
benefits application pertains only to the week(s) search contact requirements.)
listed on the form. Depending on your answers,
you may be asked additional questions or to
How to report hours worked
complete a questionnaire. When reporting your hours worked in regular
or self-employment, include any partial hours
• Were you available and physically able to
in 15-minute increments (15 minutes=.25, 30
work full time each day?
minutes=.50, 45 minutes=.75). For example, if
• Did you miss work or refuse a job offer or
you worked 3 hours and 45 minutes, enter 3.75.
job referral?
If you turned down work or refused to be If you work 7 hours and 15 minutes, enter 7.25.
scheduled for work by an employer, answer yes. How to report gross wages
• Were you attending school or a training
program? Your gross wage is the total amount you
• Did you travel or move to a different earned before any deductions have been made.
town? You must report your gross wages earned each
If you traveled outside the area in which you week, Sunday through Saturday, whether or not
reside, traveled to accept a definite offer of work you have actually been paid.
or if you relocated to a new town, answer yes. Multiply the total amount of hours worked by
• Did you receive vacation, sick, retirement, the total hourly wage. Report dollars and cents
bonus, holiday or severance pay? rounded to the nearest lower penny.
If you received any of the above payments For example: You worked 3 hours and 45
report the income in the week it was received. minutes in one week, and you earn $10.25 an hour.
Do not report Social Security. If you answer Multiply total hours worked (3.75) by hourly wage
yes but do not report an amount, you will be ($10.25) to obtain gross earnings ($38.4375).
advised to contact the UI claim center. Failure to Round wages to the nearest cent to report $38.44.
contact the claim center as advised may result in
the denial or late payment of your benefits. IMPORTANT: Factor in any overtime performed,
including tips or earnings from commissions.
14 15How to report net income when INTERNET MENU
self employed
(Options may be different based on your claim
To calculate your net income for the week, status)
take your gross income earned from your • File a new claim or reopen an existing claim
self-employment and subtract your business • File Extended Benefits (if available)
expenses for that week. • File for a week of UI benefits
If you did not and will not receive payment for • Current Claim Status and Work Search
the self-employment services, you must still report Requirements— shows last payment, current
the hours you spent on your business. mailing address and account status
• Direct Deposit — start, change or verify
How to report employment status direct deposit account
ᵒᵒ If you cancel your direct deposit, you
After reporting that you worked for an employer will be sent a debit card
you will be asked about your employment status. • Debit card Enrollment
You will be given the following options: laid off, • Debit card holder account information
working on call, working part time, quit or fired. • Help finding a job, AlaskaJobs
If you are a part-time or on-call employee and • 1099G Tax information (if available)
work 40 hours or more in a week, do not report
your status as full-time. Helpful information
Misreporting the status of your employment may Changes to your mailing and/or physical
result in a delay in payment. address can be done online by completing a claim
Failing to report that you were fired or quit application; your registration requirements may be
your job may result in the requirement to repay affected.
benefits paid to you in error, and you may be Help Icon will provide additional instructions
subject to penalties for fraud. and requirements.
FILING ONLINE IMPORTANT: It is your responsibility to read all UI
mail, and to contact the UI claim center any time
The Internet is a quick and easy full-service way you are instructed to do so. Failure to do so may
to file for benefits and manage your account. Log in result in denial of your UI benefits.
to my.alaska.gov, and click "View Your Services,"
then “Unemployment Insurance Benefits.”
PAYMENT METHODS
Payments will be automatically dispensed
IMPORTANT: When filing online, additional through a debit card unless direct deposit is
information may be requested. If you are instructed established. Electronic payment is typically deposited
to contact the claim center on your confirmation within three business days of filing your weekly
page, you must do so or benefits may be denied. certifications. You can sign up for direct deposit or a
debit card online.
16 17Debit card VICTOR menu
Unless you establish direct deposit, a debit card 1. To file weekly claims
and information packet will be mailed to you when 2. For information about your claim
you file a claim for benefits. Included in the packet • Payment status of weeks claimed — You
is information on how to activate your card and will be given information about the last two
contact numbers for customer service. KeyBank’s weeks you claimed
toll-free customer service number is (866) 295-2955. • Excess earnings amount
• 1099G amount — the amount of benefits and
Direct deposit withholdings reported to the IRS on form 1099G
3. Start, change or cancel direct deposit
You can set up, reactivate or cancel your direct • Option to set up, cancel or confirm direct
deposit by selecting “Direct Deposit” on our online deposit to your personal bank account
Benefit Internet Filing (BIF) system. You will need • Current status of debit card
the following information to establish direct deposit: • You cannot cancel or request a debit card
1. The routing number is 9 digits surrounded by |: through VICTOR
2. The account number (do not include hyphens 4. Current mailing address
or other special characters) 5. Change your VICTOR PIN
3. Do not enter the check number • You may change your previously established PIN
• When changing your PIN, choose a four-digit
number you have not previously used
• Once you set up your PIN it is in effect until
you change it
• If you do not know your PIN contact the UI
claim center for assistance
6. Speak to a claim center representative
IMPORTANT: If you hang up before VICTOR tells
you your claim has been accepted, your answers
IMPORTANT: Direct deposit is automatically will not be recorded and your claim will not be
suspended if it has not been used for a year or processed. You will need to call back and file again.
more. Your benefits will be issued by debit card If you are instructed by VICTOR to call the UI claim
until direct deposit is re-established. center, you must call within seven days. Your benefits
will be denied if you do not contact the UI claim
center as instructed. If you report less money than
FILING BY PHONE — VICTOR you earned, you will be required to repay the benefit
amount and may be subject to penalties for fraud.
If you are unable to file online, you can file
weekly by phone using the automated filing system
VICTOR. VICTOR does not provide full service and APPEAL RIGHTS
has limited hours. Alaska residents more than 55 road
You may appeal any written determination that
miles from an Alaska job center can file Wednesday-
denies or restricts your benefits. You must phone,
Saturday, 6 a.m.-7 p.m. Alaska Standard Time (AST).
fax, mail or email your request for an appeal to
All other VICTOR filers can file on Thursdays, 6 a.m.-7
your UI claim center or the Appeals office within
p.m. For VICTOR phone numbers, see Page 22.
18 1930 days of the determination. (Include your SSN UI Crossmatch
or claimant ID with the issue you are appealing.)
For contact information, see the other UI contacts Crossmatch compares the earnings you
section of this handbook. reported with your employers’ reports of earnings.
Appeals will schedule a hearing and mail a This process discovers errors in reported earnings
notice to you (contact Appeals if not received which may have resulted in a mispayment of
within two weeks). After the hearing, you will benefits. This also is done for persons who may
receive a decision in the mail. If you disagree with have worked in other states. If you fail to report
the decision, you have the right to further appeal. earnings correctly, a 50-percent penalty may be
assessed and future benefits denied.
• Continue to file your weekly claims
throughout the appeal process.
• If the decision goes in your favor, weeks OVERPAYMENT OF BENEFITS
which were not filed timely cannot be paid.
Contact the Appeals office directly with Repayment
questions, or go to labor.alaska.gov/appeals.
Per Alaska Statute 23.20.110(r), appeal You are entitled only to benefits for which
hearing decisions are public information and you are eligible. You must repay all benefits
are posted online at appeals.dol.alaska.gov. that are overpaid even if you were paid in error.
Select "Appeal Tribunal Decisions." Overpayments are legally enforceable debts.
Payment arrangement can be made by contacting
a Benefit Payment Control claims technician
AUDITS Monday through Friday, 10 a.m. to 3 p.m. AST, at
(888) 810-6789 or (907) 465-2863 in Juneau.
Quality Control (QC) Audit
Under federal requirements, your claim may be
randomly selected at anytime and audited to make sure EXTENDED BENEFITS (EB)
that all payments or denial of benefits have been made
EB provides additional benefits during times
properly. All information you have provided is checked
of high unemployment for those who exhaust
for accuracy. The reviews are thorough and may involve
their regular benefits. These benefits are
an interview with you and other interested parties.
available only while this program is active. When
Failure to respond to a Quality Control audit request for
the program becomes active you will be mailed
information will result in a denial of benefits.
EB instructions.
For more information, contact QC:
Email: dol.qc@alaska.gov
Website: labor.alaska.gov/qc/ ALASKA JOB CENTERS
claimants.htm
If you are interested in seeking work, job training
Juneau: (907) 465-3000 or advancing in a career, check in with one of the
Anchorage: (907) 269-4859 Alaska job centers listed online at:
Fairbanks: (907) 451-2966
Toll free: (800) 478-2999 jobs.alaska.gov/offices/index.html
Fax: (907) 465-2247
or call (877) 724-2539
20 21CLAIM CENTER PHONE NUMBERS BENEFIT PAYMENT CONTROL
Email: uifraud@alaska.gov
If you need assistance regarding your claim, call the Website: labor.alaska.gov/
number closest to your community or visit us online at: unemployment/bpc.htm
Juneau: P.O. Box 115505
labor.alaska.gov/unemployment/ JUNEAU, AK 99811-5505
call-centers.htm Phone: (907) 465-2863
Fax: (907) 465-6010
Anchorage UI Claim Center (907) 269-4700 Toll free: (888) 810-6789 (remote locations)
Fairbanks UI Claim Center (907) 451-2871 Anchorage: 3301 Eagle St., #205
Juneau UI Claim Center (907) 465-5552 ANCHORAGE, AK 99503
Toll free for remote locations: (888) 252-2557 Phone: (907) 269-4880
(888) 25CALLS Fax: (907) 269-4835
Fax (888) 353-2937 / (888) 35FAXES Outside Anchorage: (877) 272-4635
Telephone hours are 10 a.m. to 3 p.m. Alaska Fairbanks: 675 7th Ave., Station L
Standard Time, Monday-Friday (except federal or FAIRBANKS, AK 99701
state holidays). TTY and tele-interpreter services Phone: (907) 451-2952
are available. Fax: (907) 451-2883
Outside Fairbanks: (877) 272-4635
VICTOR PHONE NUMBERS
Call the number closest to your community:
Anchorage (907) 277-0693
Fairbanks (907) 451-6126 Relay Alaska for the deaf and hard of hearing:
Juneau (907) 586-4650
If you need assistance with your unemployment
If you are located in a remote location that has claim, dial 711 from inside Alaska or
been determined to be underserved for Broadband (800) 770-8255 (toll-free) from outside the state.
Internet service you may still have access to the
toll-free number: (888) 222-9989. Alaska Department of Labor and Workforce Development
Division of Employment and Training Services
P.O. Box 115509, Juneau, AK 99811-5509
OTHER UI CONTACTS
Printed for the Alaska DOLWD Division of
APPEALS Employment and Training Services, in Juneau, Alaska,
Email: appeals@alaska.gov in April 2020, at a cost of $0.12 per copy.
Website: labor.alaska.gov/appeals We are an equal opportunity employer/program.
Juneau: P.O. Box 115509 Auxiliary aids and services are available upon
JUNEAU, AK 99811-5509 request to individuals with disabilities.
Fax: (907) 465-3374
Toll free: (800) 232-4762 Form 210-804
22 23VISIT US ON THE
INTERNET
UI HOME:
labor.alaska.gov/
unemployment
FILE A CLAIM:
my.alaska.gov
(Log in and click on the "Services" tab,
then “Unemployment Insurance Benefits.”)
Register for employment (AlaskaJobs):
alaskajobs.alaska.gov
ALASKA JOB CENTERS:
jobs.alaska.gov/offices
24 Rev. 7/20You can also read
