TRAVEL WITH CONFIDENCE KIT - Australia Health & Safety Measures, Network Updates, Commercial Policy - Singapore Airlines
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TRAVEL WITH CONFIDENCE KIT
Australia
Health & Safety Measures, Network Updates, Commercial Policy
TRAVEL HAS CHANGED,
BUT OUR COMMITMENT TO YOU HAS NOT
Travel Advisory Global Waiver Policy Health and Safety
Precautions
KrisFlyer & PPS Members Current Global Network Customer Care and
Support Links
TRAVEL ADVISORY TAKING OUR CUSTOMERS TO THE SKIES AGAIN The world is slowly reopening. As our passengers prepare to travel once again, we will be increasing the number of destinations that will be covered by our passenger network, as well as the frequencies on some existing services. From December 2020 to January 2021, we will begin flying to additional destinations, bringing this to a total of 43 cities. We will continue to work closely with the relevant regulators and authorities as travel restrictions are relaxed and adjust our capacity to support the demand for international air travel.
TRAVEL ADVISORY
Singapore Airlines & SilkAir Operational Routes
MINIMUM CONNECTIVITY NETWORK
For departures from Australia, passengers are permitted to fly anywhere on the current SIA group network schedule, subject to applicable government approvals.
Australian inbound travel must originate from one of the approved transit cities, as listed. For more details click here.
SOUTH EAST ASIA NORTH ASIA SOUTH WEST PACIFIC EUROPE WEST ASIA & AFRICA THE AMERICAS
Bandar Seri Begawan (BWN) Chongqing (CKG)+ Adelaide (ADL) Amsterdam (AMS) Johannesburg (JNB) Los Angeles (LAX)
Bangkok (BKK) Fukuoka (FUK) Auckland (AKL) Barcelona (BCN) Male (MLE) New York (JFK)
Colombo (CMB) Hong Kong (HKG) Brisbane (BNE) Copenhagen (CPH) San Francisco (SFO)
Da Nang (DAD) Nagoya (NGO) Christchurch (CHC) Frankfurt (FRA)
Hanoi (HAN) Osaka (KIX) Melbourne (MEL) Istanbul (IST)
Ho Chi Minh City (SGN) Seoul (ICN) Perth (PER) London (LHR)
Jakarta (CGK) Shanghai (PVG)+ Sydney (SYD) Milan (MXP)
Kuala Lumpur (KUL) Shenzhen (SZX) Paris (CDG)
Medan (KNO) Taipei (TPE)^ Zurich (ZRH)
Penang (PEN)^ Tokyo (NRT)
Phnom Penh (PNH)
Surabaya (SUB)
Click here to view current schedules from Australia
^Services to these cities will be temporarily suspended. Flights to/from PEN affected travel period from 08 Dec 2020 to 31 Jan 2021. Flights to/from SUB affected travel period from 09 Dec 2020 to 27 Mar 2021.
Flights to/from TPE affected travel period from 16 Dec 2020 to 27 Mar 2021. Passengers with existing SQ/MI bookings in these travel dates will be re-accommodated to Scoot flights.
+Transfers to Mainland China are currently not allowed
TRAVEL ADVISORY
Scoot Operational Routes
SCOOT MINIMUM CONNECTIVITY NETWORK
SOUTH EAST ASIA NORTH ASIA SOUTH WEST PACIFIC
Ipoh (IPH) Guangzhou (CAN) Melbourne (MEL)
Kuala Lumpur (KUL)^ Hong Kong (HKG) Perth (PER)^
Kuching (KCH) Kaohsiung (KHH)
Penang (PEN) Nanjing (NKG)
Phnom Penh (PNH) Taipei (TPE)
Surabaya (SUB) Seoul (ICN)
Taipei (TPE)
Click here to view current Scoot schedules.
^ temporarily suspended, while SIA and SilkAir will increase their frequencies on those routes.
TRAVEL ADVISORY
For entering and transiting through Singapore
Eligibility for entry and transit through Singapore:
Singapore Citizens and Permanent Residents Short-term visitors
The Singapore border remains open to all Singapore citizens and All Australians can now apply for an Air Travel Pass for entry into Singapore.
permanent residents.
A single-entry Air Travel Pass (ATP) can be applied at https://safetravel.ica.gov.sg
Long-Term Pass / In-Principle Approval Holders
Long-Term Pass and In-Principle Approval (IPA) holders must obtain Singapore has safe travel arrangements with selected countries. Eligible short-term
permission for entry from the relevant agencies before they travel to visitors can apply to enter Singapore under the following schemes:
Singapore.
Safe Travel Lanes
• Long-Term Visit Pass (LTVP) holders, including those with in-
principle approval (IPA), must seek approval from the Immigration Reciprocal Green Lane for Business and Official Travel
and Checkpoints Authority (ICA) •Brunei
• Pass (STP) and IPA for STP (issued by ICA): Ministry of •Germany
permission must be obtained by submitting the •Indonesia
application to the respective educational institutions. •Japan
• Work Pass holders, including dependents and those with in-principle •Mainland China
approval (IPA), must seek approval from the Ministry of Manpower. •Malaysia
•South Korea
All Long-Term Pass and IPA holders with recent travel history to India
within the last 14 days prior to entry will be required to take a COVID-19 Air Travel Pass (ATP)
polymerase chain reaction (PCR) test within 72 hours before departure. •Australia*
These travellers will need to present a valid negative COVID-19 test •Brunei
result as a condition of approval to enter Singapore. •Mainland China
•New Zealand
This requirement will apply on top of the existing requirements of a 14- •Vietnam
day Stay-Home Notice (SHN) at dedicated SHN facilities and a negative
COVID-19 test before the end of their SHN. The application of ATP is free of charge.
*Please note Australians must be granted approval to travel as per Federal
Government policy.
TRAVEL ADVISORY
AIR TRAVEL PASS (ATP)
Requirements for all travellers entering Singapore Additional requirements for short-term visitors only
Including citizens, permanent residents, long-term pass holders, Not applicable to Singapore citizens, permanent residents, and long-term pass holders.
and short-term visitors.
Pre-book and pay for your arrival Submit your SG Arrival Card within • Book a direct flight to Singapore.
Covid-19 test. Only travellers aged 12 3 days before your arrival to declare • Ensure that you have not travelled out of your country of departure 14 days
and below (based on calendar year) your health status and before entering Singapore.
are exempted. accommodation where you will self- • Apply for an Air Travel Pass (ATP) between 7 and 30 days before entering
isolate while awaiting your Covid-19 Singapore
test results. • Obtain a visa (if necessary) after you have received your ATP approval. If you
have a valid visa that was previously suspended due to Covid-19, you do not have
to re-apply.
Additional requirements for Singapore long-term pass holders only • Download the TraceTogether contact tracing app.
• Secure your booking at a non-residential, ensuite accommodation where you
Not applicable to Singapore citizens, permanent residents, and long-term pass holders.
will await your Covid-19 test results. This may take up to 48 hours.
View hotel options.
• Get tested for Covid-19 upon arrival. Passengers must self-isolate for up to 48
hours until a negative test result is received.
Obtain entry approval from relevant Singapore As the Covid-19 situation continues to evolve, entry requirements into Singapore
government authorities. You will be required to present may change at short notice. Before you fly, always check safetravel.ica.gov.sg for
your approval letter of entry upon your arrival. the latest requirements for Air Travel Pass holders for your country.
TRAVEL ADVISORY
RECIPROCAL GREEN LANES (RGL): TO BRUNEI, CHINA*, GERMANY, INDONESIA, JAPAN, MALAYSIA, SOUTH KOREA
AIR TRAVEL BUBBLE (ATB): TO HONG KONG
RECIPROCAL GREEN LANES AIR TRAVEL BUBBLE
BRUNEI CHINA GERMANY* INDONESIA JAPAN MALAYSIA SOUTH KOREA HONG KONG
Travellers must be
sponsored by a
company or Apply for Entry File application Apply for
Travel Pass and Sponsor apply
government agency.
Sponsor to file submit 14-day ✓ ✓ online for visa on ✓ on MyTravelPass
website at least
isolation
exemption
TBC
application with itinerary after behalf of traveller
10 working days approval
relevant local approval
authorities. before departure
Obtain SGS Travel Apply for visa
Apply for visa Pass from receiving Submit pre-trip Apply for visa and after approval and
Traveller to obtain after enterprise or invitation health and travel submit declaration submit documents
a visa and other
✓ application letter from receiving history declarations, form with detailed ✓ to ROK Embassy
documents approval; German authority and negative Covid-19 visit itinerary. to receive TBC
based on submit health SGS Travel Pass from PCR test and
nationality and
Private medical Isolation
declaration to Singapore-German controlled itinerary insurance required Exemption
entry requirements
of destination.
PRC Embassy Chamber of Industry to e-HAC Certificate
and Commerce
Travellers must
adhere to
controlled
✓ ✓ ✓ ✓ ✓ ✓ ✓ TBC
itinerary,
supervised by host
company or
government
agency.
* Please refer to https://www.sgc.org.sg/ for the latest information on the application procedure
As the Covid-19 situation continues to evolve, please refer here for the latest requirements under Reciprocal Green Lanes and Air Travel Bubble and here for the latest travel advisories for all countries in your itinerary to ensure that you meet the latest requirements
TRAVEL ADVISORY
RECIPROCAL GREEN LANES (RGL): TO BRUNEI, CHINA*, GERMANY, INDONESIA, JAPAN, MALAYSIA, SOUTH KOREA
AIR TRAVEL BUBBLE (ATB): TO HONG KONG
RECIPROCAL GREEN LANES AIR TRAVEL BUBBLE
BRUNEI CHINA GERMANY* INDONESIA JAPAN MALAYSIA SOUTH KOREA HONG KONG
Within 72 hours Within 72 hours
No requirement Within 72 hours Within 72 hours
before departure before departure and
before departure before departure. before departure
and upon arrival. upon arrival. Remain
and upon arrival. After RGL travel, and upon arrival.
Within 72 hours before departure Remain isolated isolated while awaiting
After RGL travel, subject to 14-day Remain isolated
and upon arrival. Remain isolated while awaiting test test results. After RGL
subject to 14-day Stay Home Notice while awaiting test TBC
while awaiting test results. After results. After RGL travel, subject to 14-
Get tested for Stay Home Notice at at dedicated results. After RGL
RGL travel, undergo PCR swab test travel, subject to 14- day Stay Home Notice
Covid-19. dedicated Singapore Singapore facilities travel, undergo
PCR test. No to be exempted from Stay Home day Stay Home at dedicated
facilities and a PCR and a PCR swab PCR swab test to
quarantine Notice Notice at dedicated Singapore facilities
swab test before the test before the end be exempted from
necessary. Singapore facilities and a PCR swab test
end of the SHN of the SHN Stay Home Notice
and a PCR swab test before the end of the
before the end of SHN
the SHN
Commute only by
private
transportation or
private hire cars.
✓ ✓ ˣ ✓ ✓ ✓ ˣ TBC
For 14 days after
entry.
✓ ✓ ˣ ✓ ✓ ✓ ✓ TBC
Download the local
contact tracing app.
For use throughout
stay in destination
country.
* Please refer to https://www.sgc.org.sg/ for the latest information on the application procedure
As the Covid-19 situation continues to evolve, please refer here for the latest requirements under Reciprocal Green Lanes and Air Travel Bubble and here for the latest travel advisories for all countries in your itinerary to ensure that you meet the latest requirementsTRAVEL ADVISORY
For entering and transiting through Singapore
Singapore Airlines passengers travelling on selected flight itineraries from Australia can transit through Changi Airport.
Singapore Airlines will work closely with the relevant regulators and authorities to progressively introduce new transfer lanes, with the appropriate
health & safety measures in place.
Eligible Itineraries for Transit Transfers between airlines
Singapore Airlines and SilkAir customers can transit through Singapore Please note that transfers through Singapore Changi Airport are only
Changi Airport from selected cities in Australia and New Zealand, to any allowed on flights between airlines within the SIA Group (SQ/MI/TR).
destination in the SIA Group network currently operated by SIA, SilkAir or Transfers to and from flights operated by other airlines are currently not
Scoot. permitted.
For the latest list of cities approved for transit flights through Singapore, Passengers should ensure their flights are booked on the same ticket and
please refer to the table here.
health and safety measures for travel during this period.
Return Flights: Eligible customers may book a return flight only if both the
point of origin and the final destination are in the list of cities approved for
transit through Singapore.GLOBAL WAIVER POLICY
BOOK WITH GREATER FLEXIBILITY, FLY WITH CONFIDENCE
Many of our customers have had their travel plans disrupted by the
Covid-19 outbreak. We have therefore further enhanced our
Global Travel Waiver Policy to provide you with more flexible options
to suit your needs.
New customers, who book by 31 December 2020, can also enjoy greater
flexibility and assurance when booking new travel plans with us.
In view of the exceptional circumstances caused by Covid-19, we will offer
Complimentary Rebooking to all new customers, regardless of your
choice of destination, travel period or fare types. You may therefore book
your preferred flights today and retain the option to postpone your trip at
a further date for free.
We hope this small gesture will give you the confidence to plan your trips
ahead, as we adjust to the new and evolving travel norms.
Customers whose flights were cancelled by Scoot are eligible for
Travel Waiver Policy.GLOBAL WAIVER POLICY
Rebook with great flexibility
CONSIDERATIONS FOR
GLOBAL WAIVER POLICY
EXISTING BOOKINGS FLIGHT CANCELLATION GOVERNMENT REGULATIONS
For customers holding tickets Tickets where an operated flight Removal of a SQ/MI-operated
issued on or before was cancelled due to Covid-19,
15 March 2020, for travel OR regardless of ticket issuance dates OR due to Covid-19
on/between and travel dates regulatory/governmental
24 January 2020 and regulations, regardless of ticket
31 March 2021 issuance dates and travel datesGLOBAL WAIVER POLICY
Rebook with great flexibility
Flexible rebooking with flight credits, plus receive bonus flight credits
EXISITING BOOKINGS
• Retain the value of the ticket as flight credits for future travel and decide how to use them later
• Be guaranteed of the full unused value as all rebooking and no-show fees will be waived
• Go further with bonus flight credits of between AUD 85 and AUD 600 a token of appreciation for your support from us
• When you are ready to travel again, simply plan, rebook and complete your travel by 31 March 2021
• Any remaining flight credits can be used for a 2nd trip, for travel completion by 31 March 2021
Full refund available
• Opt for full refund of the unused value of the ticket, with waiver of cancellation and any applicable no-show fees
For more information on our Global Waiver Policy, click hereGLOBAL WAIVER POLICY
Rebook with great flexibility
Enjoy complimentary rebooking when you choose to postpone your travel
• Available to all new tickets purchased on/between 05 March 2020 and 31 December 2020
• Upon rebooking, there will be no rebooking fees charged
• You may be eligible to make unlimited changes to your travel dates with all change fees waived, depending on when
you make the change
• Fare top-ups may apply, depending on the rebooked travel itinerary
Date of change Eligibility
On or before 31 December 2020 Unlimited complimentary rebooking
After 31 December 2020 One-time complimentary rebookingHEALTH AND SAFETY PRECAUTIONS TRAVEL HAS CHANGED BUT OUR COMMITMENT TO YOU HAS NOT A lot has changed over the last few months, but one thing has not, our promise of care to you. For more information about the safety precautions we are taking to ensure your journey is safe, please visit the link below: Our Promise of Care guide
HEALTH AND SAFETY PRECAUTIONS
Keeping you safe throughout your journey
Social Distancing
Passengers must observe safe distancing and adhere to the
floor markers around the airport such as at F&B outlets,
check-in kiosks, security screening, immigration halls and
baggage claim halls.
Face Mask
Passengers above 2 years of age must wear a face mask
throughout the flight
Increased Sanitisation and Disinfection
High-touch surfaces are cleaned and
disinfected regularly
Singapore Airlines Care Kit:
Complimentary care kits distributed at boarding gate
For more information on our health and safety precautions,
view our Promise of Care Guide.HEALTH AND SAFETY PRECAUTIONS
Keeping you safe throughout your journey
BEFORE YOUR FLIGHT AT THE AIRPORT* ON BOARD UPON ARRIVAL**
At check-in and At SilverKris & At security and At immigration and
During your flight
immigration desks KrisFlyer Gold lounges boarding gates Baggage claim
Health declaration
Temperature screening
Hand sanitisers
Use of personal
protective equipment
Disinfection of surfaces
High Efficiency
Particulate Air (HEPA)
filters
Safe distancing
Service changes
to minimise contact
Digital enhancements
to minimise contact
* By airport operators. May vary across airports.
** Subject to destination airport procedures.KRISFLYER AND PPS MEMBERS OUR COMMITMENT TO OUR CUSTOMERS In these unprecedented times, international travel bans and safety measures to contain the global pandemic have brought travel to a standstill and presented us with the greatest challenge in our history. As we work hard to get through these extraordinary times, we would like to thank you for your continued loyalty and support. As our priority, your needs will continue to guide our decisions. As such, these are the initiatives and measures taken so far to support our customers. Thank you for placing your trust in us.
KRISFLYER AND PPS MEMBERS
Status Renewals & Reward and Miles Extension
We will automatically renew all KrisFlyer Elite and PPS Club statuses, for all memberships expiring from March 2020 through
to February 2021 to be valid for an additional 1 membership year.
Please click here for details of the extension of KrisFlyer Basic rewards
Please click here for details of the extension of KrisFlyer Elite Gold rewards
We will provide renewal support for tier renewal cycle from March 2020 to February 2021.
To find our more about our Renewal Support Scheme, click here
Our media newsroom provide regular updates on our rebooking options, flight schedules and safety measuresCUSTOMER CARE AND SUPPORT
I Amid the Covid-19 outbreak, we understand that many of our
customers are concerned about their travel plans. This section will
provide you with support contacts and useful links.
Click here to visit our Frequently Asked QuestionsSUPPORT LINKS
SIA Health & Safety Measures and Commercial Updates
Covid-19 Help Centre
Dedicated Trade help line
Email: AU_Salesops@singaporeair.com.sgTHANK YOU
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