Transit Services - Banff.ca
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Transit
Services
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Transit
Roll-Up
2020-2023 Operating Budget
2019 2019 2020 2021 2021 2022 2023
Actual Approved Q3 Approved Proposed Proposed Proposed
Budget Forecast Budget Budget Budget Budget
REVENUES
Activity Revenue $139,035 $118,350 $109,350 $133,131 $179,646 $225,897 $231,183
Grant Revenue 144,384 2,003,638
Other Revenue 64,947 12,200 24,011 12,546 12,000 12,100 12,200
TOTAL REVENUES 348,366 130,550 2,136,999 145,677 191,646 237,997 243,383
EXPENDITURES
Contracted & General Services 1,381,024 1,511,000 1,553,032 2,013,733 1,567,933 2,060,656 1,995,551
Materials, Goods & Supplies 39,361 26,300 13,100 27,132 23,350 24,460 25,570
Other Expenses 854 994 332 80,494 87,031 84,642
Internal Charges 32,900 32,900 33,700 34,700 33,900 33,700 34,300
TOTAL EXPENDITURES 1,454,139 1,571,194 1,600,164 2,075,565 1,705,677 2,205,847 2,140,063
REVENUES LESS EXPENDITURES (1,105,773) (1,440,644) 536,835 (1,929,888) (1,514,031) (1,967,850) (1,896,680)
Associated Amortization 180,618 153,410 180,618 156,478 184,230 186,072 187,933
Transfers to Reserves (287,049) (110,133) (2,131,922) (134,801) (256,467) (275,965) (278,579)
Transfers from Reserves 45,484 994 332 80,494 157,031 84,642
Tax Funding Required (1,347,338) (1,549,783) (1,594,755) (2,064,689) (1,690,004) (2,086,784) (2,090,617)
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Service Area: Transit /Town of Banff Service (1 of 2)
• Operation & management of Banff Local transit system
• Route planning & enhancements Through the BVRTSC
• Public & media relations
• Roam partner contract management
Benchmarking for Transit/Town of Banff Service
1. Municipal Contribution/Capita
2. Ridership/Service Hour
3. % Cost Recovery (Excluding Amortization)
4. Cost (Excluding Amortization)/Service Hour
5. Net Cost (Excluding Amortization /Service Hour
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Service Area: Transit /Town of Banff Service (1 of 2)
Transit Services (Local)
2020-2023 Operating Budget
2019 2019 2020 2021 2021 2022 2023
Actual Approved Q3 Approved Proposed Proposed Proposed
Budget Forecast Budget Budget Budget Budget
REVENUES
Activity Revenue $131,635 $111,750 $105,750 $126,399 $173,046 $219,297 $224,583
Grant Revenue 144,384 2,003,638
Other Revenue 49,429 3,200 18,011 3,366 3,000 3,100 3,200
TOTAL REVENUES 325,448 114,950 2,127,399 129,765 176,046 222,397 227,783
EXPENDITURES
Contracted & General Services 1,131,576 1,179,200 1,334,079 1,659,001 1,210,585 1,695,641 1,623,498
Materials, Goods & Supplies 14,604 10,700 3,500 11,220 7,000 8,100 9,200
Other Expenses 854 994 332 80,494 87,031 84,642
Internal Charges 27,300 27,300 28,000 28,800 28,100 28,000 28,500
TOTAL EXPENDITURES 1,174,334 1,218,194 1,365,911 1,699,021 1,326,179 1,818,772 1,745,840
REVENUES LESS EXPENDITURES (848,886) (1,103,244) 761,488 (1,569,256) (1,150,133) (1,596,375) (1,518,057)
Associated Amortization 180,618 153,410 180,618 156,478 184,230 186,072 187,933
Transfers to Reserves (287,049) (110,133) (2,131,922) (134,801) (256,467) (275,965) (278,579)
Transfers from Reserves 45,484 994 332 80,494 157,031 84,642
Tax Funding Required (1,090,451) (1,212,383) (1,370,102) (1,704,057) (1,326,106) (1,715,309) (1,711,994)
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Service Area: Transit/Town of Banff Service (1 of 2)
COUNCIL EXPECTATIONS
1) Increase ridership
2) Optimize service frequency
3) The system targets local and visitor ridership
4) Seamless integration of public transportation
5) Constant monitoring and communication of the system
6) Focus on superb customer service
7) Transit system fares and contracted partners will cover the majority of the costs of running the transit system
and new revenue opportunities and partnership will be pursued with local business to increase ridership and
expand the system.
8) The Town of Banff targets to be in the top 50 percent for cost recovery for transit systems belonging to the
Canadian Urban Transportation Association
9) Performance metrics are provided to Council quarterly
10) Industry partners support alternative transportation
11) Increase mode shift from private vehicle to transit
Successes Challenges/Opportunities
Covid: Covid:
o Maintained high standards of safety throughout the o Perception of Covid safety on mass transit
Covid Pandemic o Transit ridership is down 82% in 2020 (June-
o Adjusted cleaning and sanitizing protocols in addition September) with a total of 95,000 riders.
to installing protective barriers for drivers and Normal operations:
sanitizing stations at key bus stops o Congestion and parking shortfall caused by
o Ongoing communication campaign to ensure riders excessive vehicle numbers is becoming an issue
are aware of Covid safety protocols and requirements throughout the National Park. Parks Canada’s
o Adjusted service levels to maintain service for continued involvement is needed to provide
essential workers without needing to subsidise the transit throughout the National Park such that
service through tax or depleting financial reserves travelling around the Bow Valley without the use
Normal operations: of a private vehicle is a viable option.
o Connectivity with Canmore/Banff Regional service o Driver attraction and retention will become more
allows for opportunity for both commuters and of a challenge with growth of short term, summer
visitors to travel between and throughout the two intensive service in Banff.
communities seamlessly without the use of personal o Lack of personal financial incentive to switch to
vehicles. transit (i.e. paid parking, congestion charge), both
o Connectivity with the new Lake Louise service allows locally and within the Park.
for greater movement throughout the Bow Valley as o Lack of time saving incentive in switching to
an all-encompassing transit solution. transit (transit priority lanes or signals, along with
o Brand standard is appreciated by community & riders convenient intercept parking and frequent
o Professional & courteous service service).
o On-time performance
o Detailed ridership data shared with the Town and
other stakeholders on a regular basis.
o Hotel partnership program aids with cost recovery
and reduces congestion through increased transit use.
o ToB Fleet support keeps buses on the road and
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service disruptions are minimal
o Transit App and Live Bus Locations on Roam
website as tools to inform riders of schedule. In
addition, bus stop prediction signage assists
passengers in travel planning
o Improvements to bus stops including shelters and
creation of two central transit hubs have increased
both the usability and awareness of Roam
o Driver retention and working environment within the
Commission. Roam provides significant employment
within the Bow Valley, including office staff, transit
ambassadors, drivers and Town of Banff
maintenance staff.
o Transit plays a role in reducing congestion
2020 Priorities: Priority Status
• Monitor Roam Service – Customer ✓ Ongoing, provided through the BVRTSC
Service/Financials
• Monitor success of Banff/Canmore Service ✓ Ongoing, monthly ridership continues to outpace previous years
• Performance metrics are provided to Council ✓ Ongoing – key performance indicators to be provided at AGM
quarterly (cost per service hour and riders per
service hour for both Banff and regional
• The Town of Banff targets to be in the top 20 ✓ Ongoing, decisions around service increases and fare reductions
percent for cost recovery for transit systems required to increase ridership will negatively affect cost recovery.
belonging to the Canadian Urban Transportation
Association
• Local route review and changes if required (per ✓ Ongoing
TMP)
• Increase the visitor awareness of local routes ✓ Ongoing, opportunities exist for increased awareness through
advertising and communications
• Plan for transit shelters ✓ Complete, transit shelters constructed at hidden Ridge, Red
Carpet, Rotary park and Husky in 2020
• Increase mode shift to transit ✓ Ongoing
• Communications & marketing efforts to increase ✓ Ongoing
awareness and ridership
• Bring options to council for a trial of free transit ✓ Complete
Communication Format
2021 Priorities:
(RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
• Route 1 to operate at 20 minute summer frequency Service review update
• Route 2 to operate at 20 minute summer frequency Service review update
• Rebuild ridership levels toward 2019 levels pending
public health advice. Service review update
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Service Area: Regional Transit Service (2 of 2)
• Operation & management of transit system
• Route planning & enhancements
• Public & media relations Through the BVRTSC
• ROAM partner contract management
Transit Services (Regional)
2019-2022 Operating Budget
2019 2019 2020 2021 2021 2022 2023
Actual Approved Q3 Approved Proposed Proposed Proposed
Budget Forecast Budget Budget Budget Budget
REVENUES
Activity Revenue $7,401 $6,600 $3,600 $6,732 $6,600 $6,600 $6,600
Other Revenue 15,518 9,000 6,000 9,180 9,000 9,000 9,000
TOTAL REVENUES 22,919 15,600 9,600 15,912 15,600 15,600 15,600
EXPENDITURES
Contracted & General Services 249,448 331,800 218,953 354,732 357,348 365,015 372,053
Materials, Goods & Supplies 24,757 15,600 9,600 15,912 16,350 16,360 16,370
Internal Charges 5,600 5,600 5,700 5,900 5,800 5,700 5,800
TOTAL EXPENDITURES 279,805 353,000 234,253 376,544 379,498 387,075 394,223
REVENUES LESS EXPENDITURES (256,886) (337,400) (224,653) (360,632) (363,898) (371,475) (378,623)
Tax Funding Required (256,886) (337,400) (224,653) (360,632) (363,898) (371,475) (378,623)
16 | P a g eService Area: Regional Transit Service (2 of 2)
COUNCIL EXPECTATIONS
1) Increase ridership
2) Optimize service frequency
3) The system targets local and visitor ridership
4) Seamless integration of public transportation
5) Constant monitoring and communication of the system
6) Focus on superb customer service
7) The Town of Banff targets to be in the top 50 percent for cost recovery for transit systems belonging to the
Canadian Urban Transportation Association
8) Performance metrics are provided to Council quarterly
Successes Challenges/Opportunities
Covid: Covid:
o Maintained high standards of safety throughout the o Perception of Covid safety on mass transit
Covid Pandemic o Transit ridership is down 63% in 2020 (June-
o Adjusted service levels to maintain service for September) with a total of 28,000 riders (vs
essential workers without needing to subsidise the 76,000 in the same period in 2019.
service through tax or depleting financial reserves Normal year:
o Adjusted cleaning and sanitizing protocols in o Congestion and parking shortfall caused by
addition to installing protective barriers for drivers excessive vehicle numbers is becoming an issue
and sanitizing stations at key bus stops throughout the National Park. Parks Canada’s
o Ongoing communication campaign to ensure riders continued involvement is needed to provide
are aware of Covid safety protocols and transit throughout the National Park such that
requirements travelling around the Bow Valley without the
Normal year: use of a private vehicle is a viable option.
o Brand standard is appreciated by community & o Summer congestion and train crossing
riders. schedules have created challenges for the
o Community recognition for providing a needed safe Canmore/Banff Regional service to stay on
and environmentally friendly service between schedule. Increased service hours and adjusted
centres. Connection of Banff and Canmore without schedule are needed to offset this challenge.
needing a personal vehicle. o Lack of on-time performance in the summer
o Professional & courteous service with consistent months has created a gap in ridership loyalty,
drivers developing client rapport. with some regular local riders choosing to drive
o Loyal ridership base of commuters to build upon during these times.
o On-time performance is achieved throughout the o Loyal ridership base of commuters to build
majority of the year. upon
o Robust ridership data and KPI’s enable analysis of o On-time performance affected by congestion
current trends and help shape future transit due in part to train delays and track
decisions. maintenance in 2019.
o Discounted 3-month and 6-month regional passes o Roam’s fleet has expanded to 24 buses and this
encourage loyal ridership and provide cost relief to has created increasing challenges for the TOB
residents.
o Corporate discount program introduced in 2016 o Maintenance team’s ability to meet the 24 hour
17 | P a g eallows companies to purchase bulk regional passes per day needs of transit. Higher staffing levels
for their customers at a discounted rate, increasing and hours of operation would be beneficial for
the opportunity for transit use. transit operations.
o ToB Fleet support keeps buses on the road and
service disruptions are minimal
o Partnership with the BVRTSC, the commission
administration, brand standard and other successes
are a sound foundation upon which to build further
growth of the system
o Transit App and Roam Live Bus Locations on
website and on road digital signs as tools to inform
riders of schedule
o Driver retention is strong, with a positive and
rewarding working environment within the
Commission
o Provides Canmore connectivity to Banff ski buses.
Ski racks are installed in Regional buses for the
winter months
o Transit plays a role in reducing congestion
o Regional collaboration allows connections between
Canmore, Banff and Lake Louise with involvement
from TOC, TOB, ID9 and Parks Canada.
o Good synergy with legacy trail.
2020 Priorities: Priority Status
• Continue to support partners in the Banff to Lake ✓
Louise service
Communication Format
2021 Priorities:
(RFD/Briefing/Policy/Bylaw/Workshop/Etc.)
• Rebuild ridership levels toward 2019 levels pending
public health advice.
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