TRANSFORMATIVE SALES REP & SALES MANAGER TRAINING - ThinkSales Global
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INTRODUCTION revenue growth engineeringtm SALES EXECUTIVE TRAINING SALES MANAGER TRAINING ADDITIONAL SUPPORT SERVICES SALES SKILLS TRAINING DIVISION GET IN TOUCH TRANSFORMATIVE SALES REP & SALES MANAGER TRAINING UPDATED: FEB 2021 www.thinksalesglobal.com +27 (0)11 886 6880 info@thinksalesglobal.com 1
INTRODUCTION – How We Engineer Revenue Growth – 6 Differentiating Factors – ThinkSales Global Introduction Video – Sales Training Division Overview INTRODUCTION SALES EXECUTIVE TRAINING SALES MANAGER TRAINING ADDITIONAL SUPPORT SERVICES GET IN TOUCH 2
WHAT WE DO INTRODUCTION HOW WE ENGINEER REVENUE GROWTH – How We Engineer Revenue Growth – 6 Differentiating Factors ThinkSales has designed a unique Revenue Sustainability and Growth Approach around 8 distinct but key – ThinkSales Global Introduction Video interdependent components. – Sales Training Division Overview The eight components central to this approach comprise: The Revenue Sustainability and Growth Approach is based • Three Company-Level Business Design Levers on a set of integrated strategic choices that originate at the Company Level and cascade down to all divisions within • Five Sales Organisation-Level Business Design Pillars the organisation. 1. It focuses on the three key Company-Level Business When all eight of these components perform optimally, a company Design Levers that have the greatest impact on revenue is positioned to sustain current revenue and market share, and sustainability, revenue growth and margin protection accelerate revenue growth opportunities whilst simultaneously protecting margins. 2. It focuses on the five key Sales Organisation-Level Business Design Pillars that are fundamental to a high- SALES EXECUTIVE TRAINING performance Sales Organisation to deliver or surpass its budget 2 COMPANY-LEVEL REVENUE ENABLER LEVERS 3. It is designed around precise frameworks that 1. Differentiated Value Profile allow CEOs and the Executive Team to make informed SALES MANAGER TRAINING 1 REVENUE 3 2. Advanced Value Proposition SUSTAINABILITY 3. Customer Segmentation strategic choices on where to focus energy & and resources GROWTH APPROACH SALES ORGANISATION-LEVEL REVENUE DRIVER PILLARS 4. It assists CEOs and the Executive Team make key 1 8 KEY 5 choices to both mitigate risk and leverage strengths 1. Competitive Strategy ADDITIONAL SUPPORT SERVICES COMPONENTS 2. Customer Strategy during the Covid-19 crisis and beyond 3. Talent Strategy 2 4 4. Management Strategy 5. It is designed to increase profitability by ensuring 5. Enablement Strategy 3 distinct customer-centricity while simultaneously GET IN TOUCH leveraging differentiators for a competitive advantage. 3 Copyright 2021 ThinkSales Global (Pty) Ltd
WHAT WE DO INTRODUCTION 6 DIFFERENTIATING FACTORS – How We Engineer Revenue Growth – 6 Differentiating Factors Best-practice approaches tailored to specific needs – backed by strategy and execution to achieve – ThinkSales Global Introduction Video excellent results. – Sales Training Division Overview 1 2 3 4 5 6 METHODOLOGY BEST-PRACTICE CLEAR OUTCOMES FOCUSED WORK 360-DEGREE EXECUTION IMPACTING COMPANY TOOLS AND AND FIXED COSTS PRODUCED IN SHORT INTERVENTIONS ASSISTANCE AND SALES FRAMEWORKS All interventions have TIME FRAMES OR STAND-ALONE Execution is built into SALES EXECUTIVE TRAINING ORGANISATION FOR CO-CREATED, defined outcomes Speed of deployment SOLUTIONS programmes, with LEVELS IMPLEMENTABLE with pre-agreed fixed is a trademark of our Programme decisions actual feet on the A unique Revenue SOLUTIONS costs based on an customer delivery. are based on ground if necessary. Sustainability and Analytical frameworks agreed Cost of the strategic relevance, Growth Approach and tools are used Problem and targeted tactical urgency and SALES MANAGER TRAINING addresses the most as a guide for reps to ROI. ROI payback time. critical Company Level input their in-depth Customers therefore Revenue Enabler knowledge of their pilot with a stand- Levers and Sales business into strategic alone product or ADDITIONAL SUPPORT SERVICES Organisation Level planning frameworks. select an integrated 1 Revenue Driver Pillars to 3-year programme. for income growth and margin improvement. GET IN TOUCH 4 Copyright 2021 ThinkSales Global (Pty) Ltd
INTRODUCTION INTRODUCTION THINKSALES GLOBAL INTRODUCTION VIDEO – How We Engineer Revenue Growth – 6 Differentiating Factors Watch the video to get a complete view of the services we offer – and the impact we make. – ThinkSales Global Introduction Video – Sales Training Division Overview SALES EXECUTIVE TRAINING SALES MANAGER TRAINING ADDITIONAL SUPPORT SERVICES GET IN TOUCH 5 Copyright 2021 ThinkSales Global (Pty) Ltd
INTRODUCTION INTRODUCTION SALES TRAINING DIVISION OVERVIEW – How We Engineer Revenue Growth – 6 Differentiating Factors ThinkSales has been delivering transformative sales programmes for over a decade. – ThinkSales Global Introduction Video O – Sales Training Division Overview ur training programmes are designed to engage delegates using leading adult-learning techniques. Delegates are challenged to GET IN TOUCH workshop and apply the learnings from local and international best-practice to their current environment. This allows for a high degree of interaction – and practical application for immediate SALES EXECUTIVE TRAINING implementation. Our in-house programmes can be tailored to a Business-to-Business SALES MANAGER TRAINING or Business-to-Consumer focus. Our Sales Rep and Sales Manager training programmes have been purpose-built to compliment each ADDITIONAL SUPPORT SERVICES other, providing holistic solutions for salesforce training. Talk to us to see how we can meet GET IN TOUCH your sales training requirements. 6 Copyright 2021 ThinkSales Global (Pty) Ltd
INTRODUCTION SALES EXECUTIVE TRAINING – SALES SKILLS ACCELERATOR SALES EXECUTIVE TRAINING Build a confident, skilled and self-directed sales force – equipped to perform in the current environment SALES MANAGER TRAINING ADDITIONAL SUPPORT SERVICES GET IN TOUCH 7
PROGRAMME SUMMARY INTRODUCTION SALES SKILLS ACCELERATOR PROBLEMS ADDRESSED SALES EXECUTIVE TRAINING The Sales Skills Accelerator is a 2-part course designed to develop 1 Average, below-average or inconsistent and strengthen self-management aspects and key selling skills sales performance SALES SKILLS ACCELERATOR critical for delivering consistent sales results. Sales Reps battling to perform in the 2 – Part 1 Outcomes: new world of remote selling Success Habits for Sales Success Recently re-structured teams where – Part 2 Outcomes: 3 there is a need to establish a new, shared Sales Skills for Success in the understanding of best practice New Normal PART 1 PART 2 Optimal Developing Inefficient time management skills result in 4 Success Habits Selling Skills wasted focus on low-yield activities for Sales Required for Sales Reps selling on features and benefits Reps Success 5 who struggle to communicate value to their customers FLEXIBLE DELIVERY FLEXIBLE PROGRAMME DESIGN SALES MANAGER TRAINING Consultant-led online Select Part 1 and/or DELEGATE LEVEL or in-person training Part 2 • New Sales Reps ADDITIONAL SUPPORT SERVICES • Experienced Sales Reps who have not had formal – or recent CUSTOMER RESULTS – training in self management How our Sales Skills training and sales skills GET IN TOUCH programmes deliver ROI 8 Copyright 2021 ThinkSales Global (Pty) Ltd
PART 1: SALES SKILLS ACCELERATOR INTRODUCTION SUCCESS HABITS FOR SALES SUCCESS SALES EXECUTIVE TRAINING As we all try to find balance in an extremely uncertain Covid-19 world, mental resilience has never been more important. This is especially critical in selling, where your frontline team needs to project confidence and remain SALES SKILLS ACCELERATOR productive to deliver results. – Part 1 Outcomes: Success Habits for Sales Success In a Covid-19 world, Sales Reps selling remotely require guidance and training with WHY? – Part 2 Outcomes: specific assistance around mindset, motivation, self-confidence, and time-management. Sales Skills for Success in the New Normal PART-1 OUTCOMES PART 1 DAY 2 1. How to develop and maintain a positive attitude, manage stress and adapt to the current Optimal Developing environment of uncertainty Success Habits Selling Skills 2. Essential time management skills & frameworks to prioritise revenue-generating activities for Sales Required for Reps Success 3. Self-discipline for efficiency and effectiveness 4. Tactics to strengthen confidence and mental resilience in a sales environment 5. Build powerful habits for sales success SALES MANAGER TRAINING ONLINE PROGRAMME DELIVERY MORE INFORMATION ADDITIONAL SUPPORT SERVICES 1. One or two 4-hour Online Consultant-led Workshops Contact us to obtain further details on our programmes and rates: 2. Interactive online knowledge transfer and exercise sessions info@thinksalesglobal.com 3. Consultant-led Implementation Plan Development GET IN TOUCH • Call us to discuss in-person training options +27 (0)11 886 6880 9 Copyright 2021 ThinkSales Global (Pty) Ltd
PART 2: SALES SKILLS ACCELERATOR INTRODUCTION SALES SKILLS FOR SUCCESS IN THE NEW NORMAL SALES REPS TRAINING In an extremely disrupted environment, it’s critical to equip your sales team with the knowledge and skills they’ll need to be successful at selling in a tough, online world. ThinkSales provides purpose-built training to upskill SALES SKILLS ACCELERATOR sales teams to be productive and successful in a Covid-19 world. – Part 1 Outcomes: Success Habits for Sales Success In a Covid-19 world Sales Reps selling remotely require specific assistance around WHY? – Part 2 Outcomes: selling skills to strengthen their ability to close deals at a distance. Sales Skills for Success in the New Normal PART-2 OUTCOMES DAY 1 PART 2 1. Sales tools to assist a remote Salesforce secure more appointments Optimal Developing Success Habits Selling Skills 2. A process to quickly create relevance and overcome objections through value selling for Sales Required for 3. A methodology to articulate business value in a changing world Reps Success 4. Improve quality of service and proactivity as a personal differentiator to acquire and retain accounts SALES MANAGER TRAINING ONLINE PROGRAMME DELIVERY MORE INFORMATION ADDITIONAL SUPPORT SERVICES 1. One or two 4-hour Online Consultant-led Workshops Contact us to obtain further details on our programmes and rates: 2. Interactive online knowledge transfer and exercise sessions info@thinksalesglobal.com 3. Consultant-led Implementation Plan Development GET IN TOUCH • Call us to discuss in-person training options +27 (0)11 886 6880 10 Copyright 2021 ThinkSales Global (Pty) Ltd
INTRODUCTION SALES EXECUTIVE TRAINING SALES MANAGER TRAINING – SALES MANAGER PRO – COACHING PRO SALES MANAGER TRAINING Optimising Sales Manager skills for delivering sales targets in an increasingly complex environment ADDITIONAL SUPPORT SERVICES GET IN TOUCH 11
PROGRAMME SUMMARY INTRODUCTION SALES MANAGER PRO PROBLEMS ADDRESSED SALES EXECUTIVE TRAINING This 2-part course is designed to expand and strengthen the critical Fine-tuning required on the full set aspects of a Sales Manager’s role. The information and insights 1 of sales management skills to deliver condensed in this course could take years to learn on the job by target mandates in increasingly complex trial-and-error. environments SALES MANAGER TRAINING Inability to deal with the competing priorities 2 in managing a Remote Salesforce – SALES MANAGER PRO PART 1 PART 2 3 Not familiar with managing the activities of – Part 1 Outcomes: Management Skills to Drive Essential Skills Building a a Remote Salesforce Today’s Sales Teams for Managing Metrics-Focused Sales Teams for & Process-Driven 4 Lack of remote deal navigation experience – Part 2 Outcomes: Managing Key Sales Activities Results Sales Force Lack of Salesforce confidence in Sales & Delivering Outcomes 5 Management’s ability to support their – COACHING PRO changing world. FLEXIBLE DELIVERY Consultant-led online or in-person training DELEGATE LEVEL • Experienced Sales Managers who have not had formal or ADDITIONAL SUPPORT SERVICES recent sales management CUSTOMER RESULTS training How our Sales Manager training • New Sales Managers GET IN TOUCH programmes deliver ROI • Business Owners looking to build sales team capacity 12 Copyright 2021 ThinkSales Global (Pty) Ltd
PART 1: SALES MANAGER PRO INTRODUCTION MANAGEMENT SKILLS TO DRIVE TODAY’S SALES TEAMS SALES REPS TRAINING Sales Managers have an out-sized impact on the performance of their teams. Effective Sales Managers are able to help Sales Reps who are doing poorly to improve, and to help those who are performing well to achieve more. This training equips Sales Managers to effectively manage their team to drive improvements. SALES MANAGER TRAINING In the Covid-19 world, Sales Managers require guidance, training, and coaching with – SALES MANAGER PRO WHY? specific assistance around leading remote sales teams. – Day 1 Outcomes: Management Skills to Drive PART 1 DAY 2 Today’s Sales Teams PART-1 OUTCOMES – Day 2 Outcomes: Essential Skills Developing Managing Key Sales Activities for Managing Selling Skills 1. Time management to radically improve personal and team efficiency and effectiveness in a & Delivering Outcomes Sales Teams for remoteRequired for sales environment – COACHING PRO Results Success 2. Identification of key focus areas that drive revenue 3. Build a positive, engaged and self-directed sales team ONLINE PROGRAMME DELIVERY Core modules, led by a Master Consultant: MORE INFORMATION ADDITIONAL SUPPORT SERVICES 1. Two 4-hour Online Consultant-led Workshops Contact us to obtain further details on our programmes and rates: 2. Interactive Online knowledge transfer and exercise sessions info@thinksalesglobal.com 3. Consultant-led Implementation Plan Development. GET IN TOUCH • Call us to discuss in-person training options +27 (0)11 886 6880 13 Copyright 2021 ThinkSales Global (Pty) Ltd
PART 2: SALES MANAGER PRO INTRODUCTION MANAGING KEY SALES ACTIVITIES & DELIVERING OUTCOMES SALES EXECUTIVE TRAINING Now more than ever, companies are having to achieve more with less. Sales Teams that lack focus and drive around the key revenue-generating activities that will move the needle, pose a significant liability. This training equips managers with the acumen and skills necessary for building a metrics-focused, results-producing sales team. SALES MANAGER TRAINING WHY? In a Covid-19 world, Sales Managers need to be driving the right activities on the right – SALES MANAGER PRO opportunities to improve the results of their sales team. – Part 1 Outcomes: Management Skills to Drive DAY 1 PART 2 Today’s Sales Teams – Part 2 Outcomes: PART-2 OUTCOMES Optimal Developing Managing Key Sales Activities 1. Tools to increase success rates in a remote sales environment Success Habits Selling Skills & Delivering Outcomes for Sales Required for – COACHING PRO 2. Understand the 4 key levers that managers can leverage to move the needleReps Success 3. A framework to effect changes in a challenging environment ONLINE PROGRAMME DELIVERY MORE INFORMATION ADDITIONAL SUPPORT SERVICES 1. Two 4-hour Online Consultant-led Workshops Contact us to obtain further details on our programmes and rates: 2. Interactive online knowledge transfer and exercise sessions info@thinksalesglobal.com 3. Consultant-led Implementation Plan Development GET IN TOUCH • Call us to discuss in-person training options +27 (0)11 886 6880 14 Copyright 2021 ThinkSales Global (Pty) Ltd
PROGRAMME SUMMARY INTRODUCTION COACHING PRO PROBLEMS ADDRESSED SALES EXECUTIVE TRAINING The Coaching Pro for Sales Managers course is designed to equip Sales Reps’ activities are not translating sales managers with the hard and soft skills, as well as frameworks 1 into deals needed, to implement effective, scalable coaching ‘Coaching conversations’ are typically programmes to improve the performance 2 SALES MANAGER TRAINING informal feedback sessions post sales of the individuals on their teams. meetings 3 Your Sales Managers have not been – SALES MANAGER PRO 3 BUILDING formally trained on how to coach reps – COACHING PRO BLOCK 2 Soft skills – Course Outcomes BUILDING for effective BLOCK coaching 1 Hard skills for effective DELEGATE LEVEL BUILDING coaching BLOCK • New and experienced frontline The key metrics Sales Managers responsible that matter for leading sales teams and delivering on revenue targets ADDITIONAL SUPPORT SERVICES FLEXIBLE DELIVERY Consultant-led online or in-person training CUSTOMER RESULTS How our Sales Manager Coaching GET IN TOUCH programme deliver ROI 15 Copyright 2021 ThinkSales Global (Pty) Ltd
COACHING PRO INTRODUCTION COURSE OUTCOMES SALES REPS TRAINING This course is designed to equip Sales Leaders with the framework and skill-set required to methodically coach their Sales Reps to improved performance. 3 SALES MANAGER TRAINING PROGRAMME OUTCOMES BUILDING BLOCK Metrics 1. Metrics-based coaching linked directly to pipeline activities and results 2 Soft skills – SALES MANAGER PRO BUILDING for effective Hard 2. How to structure, conduct, record and follow-up on coaching sessions BLOCK coaching Skills – COACHING PRO 1 Hard skills 3. A framework to detect when to focus on skills development and – Course Outcomes for effective when to focus on attitude adjustments BUILDING coaching BLOCK 4. Tools to identify which Sales Reps to train on which skills The key metrics that matter 5. The knowledge required to be proactive rather than reactive in coaching interventions Soft 6. Techniques to strengthen a manager’s ability to listen, build trust and Skills effectively coach their team In a Covid-19 world, Sales Managers must ensure their WHY? time and energy spent with under-performing Sales 7. Techniques to make informal ‘in the moment’ coaching more effective Reps translates into improved results – and yet most Sales Managers have not been adequately equipped. PROGRAMME DELIVERY MORE INFORMATION ADDITIONAL SUPPORT SERVICES 1. Two 4-hour Online Consultant-led Workshops Contact us to obtain further details on our programmes and rates: 2. Interactive online knowledge transfer and exercise sessions info@thinksalesglobal.com 3. Consultant-led Implementation Plan Development GET IN TOUCH • Call us to discuss in-person training options +27 (0)11 886 6880 16 Copyright 2021 ThinkSales Global (Pty) Ltd
ADDITIONAL SUPPORT SERVICES INTRODUCTION INTEGRATED PROGRAMMES FOR REAL RESULTS & LASTING CHANGE SALES EXECUTIVE TRAINING ThinkSales builds bespoke, tailor-made programmes to assist our customers in implementing and embedding learnings in their organisations over an extended period of time to ensure results. SALES MANAGER TRAINING IMPLEMENTATION SUPPORT OPTIONS ThinkSales offers a range of additional services designed to optimise ROI for companies that ADDITIONAL SUPPORT SERVICES purchase In-House Training and/or a Sales Engagement Process Design solutions. CUSTOMISATION 30-DAY REVIEW & IMPROVEMENT PLANS GET IN TOUCH Selected courseware and terminology can be tailored Most case studies highlighting how our customers for in-house course delivery, to ensure the content is outperformed the market included 30-Day Reviews 100% aligned to our customers’ selling environment and Improvement Plan sessions. In these sessions our and challenges. consultants review pre-agreed revenue and activity metrics to deliver on the company’s revenue goals DEPLOYMENT and then map improvement and commitment plans Our consultants run Deployment sessions with for the up-coming 30-days with the customer. managers following training to assist them to prioritise key course learnings for implementation and align REFRESHER TRAINING those learnings with existing systems, processes Refresher sessions for a period of 3, 6 or 12 months and terminology. ThinkSales also runs Deployment following initial training are designed to cement www.thinksalesglobal.com sessions with the broader team for adoption of learnings. These sessions refresh key concepts, assist selected learnings. delegates to embed learnings in their daily processes +27 (0)11 886 6880 and workshop ‘real-life’ challenges. info@thinksalesglobal.com 17 Copyright 2021 ThinkSales Global (Pty) Ltd
GET IN TOUCH INTRODUCTION LET’S DISCUSS TRANSFORMATIVE SALESFORCE TRAINING SALES EXECUTIVE TRAINING SALES MANAGER TRAINING OVERCOME SALESFORCE CHALLENGES & LOSSES HERE’S HOW GET IN TOUCH • Growth-focused leaders recognise that staff are the vital link +27 (0)11 886 6880 ADDITIONAL SUPPORT SERVICES between strategic plans and budget attainment info@thinksalesglobal.com • They understand without good Sales Managers and Sales Reps, budget delivery on a strategic plan is a non-starter GET IN TOUCH • They equip their teams to manage and sell within today’s challenging environment TAILORED SOLUTION Contact us for training solutions that equip your Sales Managers and Reps with the skills they need to compete today. www.thinksalesglobal.com +27 (0)11 886 6880 info@thinksalesglobal.com 18 Copyright 2021 ThinkSales Global (Pty) Ltd
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